Aynda Private Technical Institute

English Department

Instructor: Dr. Ebrahim Mohammadkarimi

2020-2021 Academic Year
 Travel
1. Visiting a Travel Agent

2. Making a Plane Reservation

3. Booking a Flight Online

4. Buying a Plane Ticket

5. Making a Hotel Reservation

6. Getting a Passport

7. Luggage Limits

8. Carry-on Luggage

9. Dropping Off at the Airport

10. Picking Up at the Airport

11. Going through the Customs

12. Talking to a Curbside Agent

13. Talking to a Flight Attendant

14. Talking to a Seatmate

15. Ordering Food and Drink

16. Missing Connecting Flight

17. Ground Transportation

18. Arranging a Tour of the City

19. Complaining about a Tour

20. Sightseeing
 21. Making Alternate Plans

22. Shopping for Souvenirs

23. Trying to Find a Doctor

24. Losing the Wallet and Passport

25. Being Cautious in a Big City

26. Local Customs

27. Shuttle Bus at the Airport

28. Arriving Home

https://www.eslfast.com/robot/topics/travel/travel.htm
 Taking the Bus
1. Asking about Where to Get Off

2. Asking for a Transfer

3. Complaining about a Late Bus

4. Getting Off Too Early

5. How to Buy a Pass

6. Missing the Bus Stop

7. On a Wrong Bus

8. Student Discount

9. Talking to Someone on a Bus

10. The Bus System in LA

11. Where to Buy a Pass

12. Where to Take the Bus

13. Where to Change the Bus

14. Which Bus to Take

15. Why to Buy a Pass

https://www.eslfast.com/robot/topics/transport/bus.htm
 At a Hotel
1. Calling to Get a Reservation

2. Checking into the Hotel

3. Requesting a Wake-up Call

4. Asking the Concierge for Restaurant Advice

5. Talking to Room Service

6. Calling to Report a Cockroach Problem (1)

7. Calling to Report a Cockroach Problem (2)

8. Asking about the Hotel Gym

9. Asking for More Amenities

10. Asking Where to Make a Copy

11. Calling to Report a Medical Emergency

12. Calling for a Wireless Connection

13. Requesting More Supplies for the Minibar

14. Asking about the Swimming Pool

15. Getting a Taxi via the Front Desk

16. Checking Out

17. Disputing the Bill

18. Storing Luggage for a Few Hours

19. To Hold a Parcel for Pick-up

20. Calling to Cancel a Reservation

https://www.eslfast.com/robot/topics/hotel/hotel.htm
 At a Restaurant
1. Choosing a Good Restaurant

2. Making a Reservation

3. Being Seated at the Restaurant

4. Ordering Food and Drinks

5. Ordering Appetizers

6. Ordering Main Entree

7. Ordering Drinks

8. Ordering Dessert

9. A Mistake by the Waitress

10. Making Positive Comments on Food

11. Making Negative Comments on Food

12. Good Tips for Good Service

13. Little Tips for Bad Service

14. Talking Positively About the Restaurant

15. Talking Negatively About the Restaurant

16. Ordering Fast Food

https://www.eslfast.com/robot/topics/restaurant/restaurant.htm
 At the Bank
1. Setting up a Bank Account

2. Asking about Checks

3. Making a Deposit

4. Making a Withdrawal

5. A Check Bounces

6. Transferring Money

7. Canceling an Account

8. Cashing a Check

9. Canceling a Check

10. Using the ATM

11. The Card Gets Declined

12. Asking about Fees

13. Paying Fees

14. Minimum Balance Requirement

15. Not Getting a Bank Statement

16. Reporting Wrong Charges

17. Opening Another Account

https://www.eslfast.com/robot/topics/bank/bank.htm
Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a
guest. Here you will find typical conversations that deal with making reservations, checking in and
also checking out.

Making Reservations

Receptionist: Good morning. Welcome to The Grand Woodward Hotel.

Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have
any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of
your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed
under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a
room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions,
please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.
Checking-In

Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two
nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along
the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five-star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's
included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe
are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the
hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth
floor. Turn left once you exit the elevator and your room will be on the left-hand side. A bellboy will
bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet
available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
Check-out / Getting to the airport

Hotel: Did you enjoy your stay with us?

Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about
two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get
to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load
them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.
Hotels (English Vocabulary)

When you arrive at a hotel, you must check-in at the reception or front desk. The check-in process can
take awhile since the receptionist has to find your reservation, request payment for the room, and then
inform you about the hotel's policies and procedures. You are also given a key to your room at this time.

Hotels often distinguish themselves by the services they offer. Fancy hotels often have
a concierge or porter to help you with a variety of tasks. They can help you get a taxi, make reservations
at restaurants or plays for you, and give you advice about the city. Often, this person is also in charge of
the bellboys, who carry your luggage or baggage up to the room for you.

In smaller and cheaper hotels, the job of concierge is done by the receptionist and a doorman, who
opens the hotel doors and car doors for you.

These are nice services, especially after you've been traveling, but they're not free. It is common
courtesy to tip the concierge and bellboys each time they help you.

Other features that are generally found in hotels are a lift or elevator to take you up to the floor your
room is on; a lounge area or lobby where you can wait if you arrive before the check-in time; and
a safe where you can store valuables.

In your room, there may be a single or double bed, depending on how many people are staying there.
There may even be two single beds, or twin beds. Also, in the room are a desk, a dresser to store your
clothes in, a nightstand with a lamp beside the bed, a television with cable, heating and air conditioning.

If you're lucky, there may even be a mini-bar in your room. This is a small refrigerator that has tiny
bottles of alcohol, as well as snacks. But beware: these are not free. In fact, they typically cost two to
three times as much as they do in a grocery store. But many people pay the exuberant price for the
convenience of not having to leave the hotel.

Another convenience that hotels offer is room service. To order room service, you call down to the
reception and ask for a food item listed on the hotel's menu. The food is then brought to your room for
you to enjoy. Remember, this is another service that deserves a tip.

Many hotels also have restaurants attached where breakfast is served in the morning. A hotel breakfast
can range from a Continental buffet, which consists of you helping yourself to food that has been laid
out for you and other hotel guests. The Continental breakfast is not very elaborate and is often included
in the price of the room. However, you can also order prepared food from the restaurant's menu.

At the proper check-out time, which is often early, you must vacate the room so that the maids, or
cleaning staff, can clean the rooms and make the beds. If you don't leave on time, charges may apply
and you will have to pay extra money. Fortunately, you can ask for a wake-up call from the front desk so
you won't sleep through check-out

To get to your next destination, you can take an airport shuttle, which will take you directly to the
airport. If a hotel doesn't have its own shuttle, it can usually arrange for one to pick you up at the hotel.