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Empathy Map For Android TV

Customers need a better way to watch TV on a larger screen than their phones. Android TV provides a more convenient entertainment experience by allowing users to control their TV like a phone through screen casting and apps. When people purchase an Android TV, the seller will explain the features and benefits, deliver and install it within 3 hours, and stay in contact through social media ads, customer feedback options, and tip/trick content to ensure a good experience and word-of-mouth referrals.

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fire dragon
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875 views4 pages

Empathy Map For Android TV

Customers need a better way to watch TV on a larger screen than their phones. Android TV provides a more convenient entertainment experience by allowing users to control their TV like a phone through screen casting and apps. When people purchase an Android TV, the seller will explain the features and benefits, deliver and install it within 3 hours, and stay in contact through social media ads, customer feedback options, and tip/trick content to ensure a good experience and word-of-mouth referrals.

Uploaded by

fire dragon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Empathy Map

Our customers (users/clients) need a better way to buy Android TV because they need
to improve their living standards and more catch up to technology and convenient.

Customer’s Pain
Nowadays Most of People have their phones to make effective if work and have
entertain themselves. But phone screens are too small to entertain and have disturbing and put
and hold with your hands for so long. TV are now becoming less use because of no much
function and controllability and phones are taking place to entertain.

Customer’s Gain
Trends of tv are shifting from the channel broad cast and play into hybrid of android- tv model
and fully Controllable by phone and using screen casting and can use like the phone. Take you
to the experience of cinema feeling again and sometime live action and camera live meeting to
be more usability.
Experience Map

How does the prospect find you? What’s the first point of contact?
Who want to control everything with only one phone and live the life more comfortable
and enjoy cinematic and make the new experience of hybrid tech of android and tv like
fantastic feature and large screen high resolution and have access to internet.

Does she initiate it, or do you? What does the sales process look like today?
Yes, people are more interesting in modern technology and willing to make a change
and the sale process is clearly and explained the detail how to use and customer after sale
services is one-year warranty and forum are built in official website and feel free to participated
in it.

Anything you know should be fixed? What kinds of web-findable content (blog,
YouTube channel, podcast, etc.) are available to the prospect so she can begin
to educate herself about your product or service?
More spending on ads content about our product on social media like Facebook, blog
and twitter is necessary in order to highlighted and reminding them to changes in life style. Tips
and knowledges are sharing in there too and also available in the forum of official websites.

What questions are answered? How will that content be crafted to be both
interesting and useful/relevant to the prospect’s problems?
People forget about that main point of why android tv are becoming useful in future
technology.so we have to highlighted that and how this thing is need in your daily life like
healthier better than using phone for the whole day and can create memories with friendship
with that things like movie date and building relationship.
What motivates the prospect to raise her hand for permission-based content,
like an opt-in email list?
Android more update features tip and use and giving promotion of eco-systems like
Bluetooth box motivates to raise her hand for permission-based content like an opt-in email
list.

What makes taking that action irresistible for her? What does the prospect need
to know in order to make an informed decision to buy?
Nowadays normal tv are becoming less interest and people consume their time on social
media for entertain themselves and to link phone and tv is the best option to consume our
content.

What does she need to believe and experience in order to be delighted to


become a client or customer?
People need to believe that modern tv are high tech and fully customize that what you
want to watch or scrolling the new feed of Facebook and command the high tech living things,
so that tv is easy to use but system are complicated can cause many error, so that be sure what
you want to do and commanding the tech things like lamps and Bluetooth box, door lock, door
camera and monitoring and control phone are the amazing features and controlling them by
one remote is a little annoying and if lost, will take time to solve and voice commanding is
sometime not recognized.

What does the actual purchasing experience look like? What are the steps? How
could that process be made simpler and more enjoyable? What happens
immediately after the purchase is made?

We will explain with the full detail how much people desire to use or what they want to
use them for. We will make sure and build brand awareness by giving warranty and full
consultation and easy and friendly payment is set up. After purchasing, we will delivery the
product within 3 hours and if near free delivery and if far away with delivery fees and free
installation is served.
How is the product or service delivered today? How could you make that
experience more satisfying for this avatar?
Products are available in the one in 3 townships so that we can make the classified
delivery and make as safe and fast period to get it to home with free cost or if far delivery fees
are extra cost and free installation services at home.

What is the plan for staying in touch with this new customer? For ensuring that
she’s having an excellent experience with your product or service?
We can promote with ads in social media and making the customer feedback option and
feedback promotion and new buyer promotion and making the effective contents and trick and
tip in social media.

How does a delighted customer find out how to refer you to others? What are
the steps of that experience?
Making sure to give excellent customer services and quality of products like durability
and best cost and extra performance and taking customer experiences and make sure to show
them in public and get rating from them.

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