Extension School

Harvard Resumes and Cover Letters

OFFICE OF CAREER SERVICES

Harvard University · Faculty of Arts and Sciences
www.ocs.fas.harvard.edu

CAREER AND ACADEMIC RESOURCE CENTER

Harvard Extension School
www.extension.harvard.edu/resources/career-academic-resource-center

RESUMES
and
COVER LETTERS
An Extension School Resource
© 2020 President and Fellows of Harvard College
All rights reserved.
No part of this publication may be reproduced in any way without the express written
permission of the Harvard University Faculty of Arts & Sciences Office of Career Services.
7/20

Office of Career Services

Harvard University Faculty
of Arts & Sciences
Cambridge, MA 02138
[email protected]
www.ocs.fas.harvard.edu
 RESUMES A ND COVER LE TTE R S

Create a Strong Resume

A resume is a brief, informative summary

of your abilities, education, and experi-
ence. It should highlight your strongest assets
and skills, and differentiate you from other can-
NEED HELP?
didates seeking similar positions. Although it
alone will not get you a job or internship, a good
resume is an important element toward obtain-
• CARC/OCS Resume and Cover Letter Webinar. Learn the nuts
ing an interview. and bolts of getting started. See the CARC or OCS websites for dates.
• HES Call-ins. First Monday of the month, Sep-May, 1:00-3:45pm
Tailor your resume to the type of position you (15 minutes). Phone (617-496-8946) or Skype (linda.spencer.
are seeking. This does not mean that all of at.ocs) during call-in hours only. Available to currently registered
your experience must relate directly, but your Extension School students and alumni only.
resume should reflect the kind of skills the • Career Advising Appointment. Matriculated degree students and
employer would value. alumni only. Please set up a 30-minute appointment via Crimson
Careers, offered year-round.

RESUME TIPS TOP 5 RESUME MISTAKES:

1. Spelling and grammar errors
RESUME LANGUAGE SHOULD BE: 2. Missing email and phone information
• Specific rather than general 3. Using passive language instead of “action” words
• Active rather than passive 4. Not well organized, concise, or easy to skim
• Written to express not impress 5. Too long
• Articulate rather than “flowery”
• Fact-based (quantify and qualify) DO:
• Written for people who scan quickly • Be consistent in format and content
• Make it easy to read and follow, balancing white
DON’T: space
• Use personal pronouns (such as I) • Use consistent spacing, underlining, italics, bold,
• Abbreviate and capitalization for emphasis
• Use a narrative style • List headings (such as Experience) in order of
• Number or letter categories importance
• Use slang or colloquialisms • Within headings, list information in reverse chron-
• Include a picture ological order (most recent first)
• Include age or sex • Avoid information gaps such as a missing summer
• List references • Be sure that your formatting translated properly if
• Start each line with a date converted to a .pdf

PLAN TO WORK INTERNATIONALLY?

Resume guidelines can vary from country to country.
RE SU ME S A N D C OV ER L ETTERS

Action Verbs for your Resume

LEADERSHIP
Accomplished Achieved Administered Analyzed Assigned Attained Chaired Consolidated
Contracted Coordinated Delegated Developed Directed Earned Evaluated Executed
Handled Headed Impacted Improved Increased Led Mastered Orchestrated
Organized Oversaw Planned Predicted Prioritized Produced Proved Recommended
Regulated Reorganized Reviewed Scheduled Spearheaded Strengthened Supervised Surpassed

COMMUNICATION
Addressed Arbitrated Arranged Authored Collaborated Convinced Corresponded Delivered
Developed Directed Documented Drafted Edited Energized Enlisted Formulated
Influenced Interpreted Lectured Liaised Mediated Moderated Negotiated Persuaded
Presented Promoted Publicized Reconciled Recruited Reported Rewrote Spoke
Suggested Synthesized Translated Verbalized Wrote

RESEARCH
Clarified Collected Concluded Conducted Constructed Critiqued Derived Determined
Diagnosed Discovered Evaluated Examined Extracted Formed Identified Inspected
Interpreted Interviewed Investigated Modeled Organized Resolved Reviewed Summarized
Surveyed Systematized Tested

TECHNICAL
Assembled Built Calculated Computed Designed Devised Engineered Fabricated
Installed Maintained Operated Optimized Overhauled Programmed Remodeled Repaired
Solved Standardized Streamlined Upgraded

TEACHING
Adapted Advised Clarified Coached Communicated Coordinated Demystified Developed
Enabled Encouraged Evaluated Explained Facilitated Guided Informed Instructed
Persuaded Set Goals Stimulated Studied Taught Trained

QUANTITATIVE
Administered Allocated Analyzed Appraised Audited Balanced Budgeted Calculated
Computed Developed Forecasted Managed Marketed Maximized Minimized Planned
Projected Researched

CREATIVE
Acted Composed Conceived Conceptualized Created Customized Designed Developed
Directed Established Fashioned Founded Illustrated Initiated Instituted Integrated
Introduced Invented Originated Performed Planned Published Redesigned Revised
Revitalized Shaped Visualized

HELPING
Assessed Assisted Clarified Coached Counseled Demonstrated Diagnosed Educated
Enhanced Expedited Facilitated Familiarized Guided Motivated Participated Proposed
Provided Referred Rehabilitated Represented Served Supported

ORGANIZATIONAL
Approved Accelerated Added Arranged Broadened Cataloged Centralized Changed
Classified Collected Compiled Completed Controlled Defined Dispatched Executed
Expanded Gained Gathered Generated Implemented Inspected Launched Monitored
Operated Organized Prepared Processed Purchased Recorded Reduced Reinforced
Retrieved Screened Selected Simplified Sold Specified Steered Structured
Systematized Tabulated Unified Updated Utilized Validated Verified
Sample Resume
Jin Wang
[email protected] • (213) 555-6666

Education

Harvard University, Extension School

Master of Liberal Arts, Information Management Systems May 2018
GPA 4.0
• Class Marshall Award
• Dean’s List Academic Achievement Award
• Data Science Project: Financial Market Analysis Using Machine Learning
• Capstone Project: Enterprise Data Lake

University of Malaya
Bachelor of Computer Science June 2009

Technical Skills

• Machine Learning • Python/Scikit-learn • Spark • Data Visualization

• Quantitative Analysis• Cloud Computing • Hadoop • Java/C#
• Unix Scripting • Oracle/SQL Server • PLSQL/T-SQL • Data Warehouse/ETL
• RDBMS Tuning • Network Protocals • Agile & DevOps • Web Development

Professional Experience

Rande Corporate & Investment Banking Detroit, MI

Associate – Information Technology September 2013 – Present
• Lead a team of 6 people to manage, operate, and support low latency post-trade
brokerage platform
• Improved the performance of straight-through processing by tuning database
applications
• Reduced number of major incidents by 23% through problem management
• Automate manual back-office processing through scripting and automation engine
• Actively participate and contribute to the internal data science project initiatives

Olson Financial Singapore

Associate – Information Technology February 2011-September 2013
• Built a new application support team of 5 people focusing on post-trading straight-
through processing and data warehouse extract-transform-load processing
• Designed and implemented global application monitoring platform.
• Eliminated 80% of manual checks for trading support, and decreased SLA breaches for
client reporting by 15%
Sample Resume (page 2)
PS Engineering Information Ltd. Singapore
Software Developer – Technology Office July 2010 – January 2011
• Built Command & Control System for Singapore Civil Defence Force using C# .NET WCF
Services
• Integrated proprietary software components with commercial off-the-shell software
product

Well Beijing, China

Software Developer June 2009 – June 2010
• Built supply chain management system using Java Spring/Hibernate Framework and
Service Oriented Architecture
• Improved the performance of real-time business activity monitoring report and reduce
the report response time by more than 50%

Silver Technologies Ltd. Singapore

Software Developer May 2008 – May 2009
• Developed web-based Point of Sale (POS) application using C# .NET for a multinational
fashion retailor
• Researched and implemented RFID authentication software module

Certifications

• 4-course graduate-level certificate in Data Science, Harvard University January 2018

• ITIL Foundation V3 January 2015
• Project Management Professional (PMP)® March 2013
• Certified Salesforce Developer October 2012
Sample Resume Nadia Smythe
[email protected] | 444-555-2222
linkedin.com/in/nadiasmythe/

EDUCATION
HARVARD UNIVERSITY EXTENSION SCHOOL 2014 - 2016
Master of Liberal Arts, Management
• Recipient of Dean´s List Academic Achievement Award
• Selected for the Venture Incubation Program at Harvard Innovation Lab and winner of Stretch Award 2016

UNIVERSIDAD NACIONAL AUTONOMA DE MEXICO 2001- 2006

Bachelor of Business Administration in Marketing
• Graduated from Honors Program, Rank 1
• College Student of the year 2006 awarded by Expansion Time Warner Magazine
• Recipient of L’Oréal Excellence Award 2006

PROFESSIONAL EXPERIENCE
AGENDA28 September 2012- Present
CO-FOUNDER/ DESIGN STRATEGY DIRECTOR
• Founded design studio specialized in social impact that develops integral design strategies to increase effectiveness of
social initiatives and empowers young designers from underserved communities in Mexico
• Led 20 design projects for nonprofits and social enterprises in the U.S., Mexico, India, Zambia, Australia, Switzerland
• Won Most Innovative Idea at Educational Innovation and Social Entrepreneurship Conference at Harvard - May 2015

ENTERPRISSE DE MEXICO November 2008 – January 2014

MARKETING & SALES DIRECTOR
• Led the Marketing and Sales teams achieving a company growth of 163% in 5 years
• Reinforced the brand by redesigning the corporate identity and executing online marketing campaigns
• Improved the customer service by implementing a new Sales Methodology, a CRM and a Loyalty Program
• Developed a new Corporate Strategic Planning methodology and coordinated all related activities
• Expanded operations to 9 new countries in Latin America

OPTICIANE MEXICO January 2008 – October 2008

PR & MEDIA EXECUTIVE
• Managed the PR activities for 16 eyewear brands
• Planned events for Tiffany, Chanel, and Ralph Lauren winning best congress planner 2008 (Convenciones Mag.)
• Coordinated media campaigns for RayBan, Vogue and Prada
• Accomplished $1,300,000 USD in Clipping (free advertisement)

CLAIROLE MEXICO March 2006 – December 2007

PREFERENCE BRAND MANAGER
• Performed the marketing activities including forecasts, new products launch, advertisement and promotions
• Led the Casting Crème Gloss and Color Rays market research
• Achieved 15% in annual growth vs 0.5% budgeted
TRAINEE: Managed the Mexico City’s point of sales team
INTERNSHIP: Supported Paris’ hair color brands with sales forecasts, design of promotions and PR events

VOLUNTEER EXPERIENCE
• INCUBATEC- Mexico City (January 2005 – May 2006): Coordinator of entrepreneurs program
• ARTE NAJEL- Chiapas, Mexico (July 2005 – March 2006): Marketing advisor for fair trade project
• POLE- Nairobi, Kenya (August 2012): Assistance to Mercy Community School to develop business plan
 Jesse Jayant
511-555-7777 / [email protected]

Summary
Results-oriented finance professional with over 10 years of experience in publicly traded and privately held
enterprises. Proven track record in complex and capital-intensive global industries, delivering value and innovation in
Finance, Strategy, and Corporate Planning.

Core Competencies
• Financial Analysis • Budgeting • Strategic Planning • Month-End Close
• Forecasting • Business Planning • Reporting • Capital Planning
• M&A • Financial Modeling • Valuation • Project Planning

Experience
USA Airlines, Chicago, IL
Sr. Financial Analyst, Information Technology Financial Planning 2011 - 2018
• Developed and monitored a $1B annual Information Technology (IT) budget for 2012 & 2013.
• Tracked spending against budget and project progress to ensure effectiveness of financial controls and accuracy.
• Prepared and presented monthly, quarterly, and annual spending reports to CIO.
• Implemented new technology (SharePoint Portal) and processes to facilitate monthly reporting that decreased
reporting cycle by over 40%.
• Constructed a comprehensive monthly forecasting model to reduce forecast cycle time from 2 weeks to under 4 days.
• As a member of USA’s Chapter 11 Restructuring Team, conducted sensitivity analysis to re-negotiate 30 IT vendor
contracts that resulted in 15% savings.

Dream Properties, Bangalore, India

Sr. Financial Analyst, Finance & Strategic Planning 2010 - 2011
• Analyzed and recommended to the CFO and CEO viable business investments in Real Estate projects and lease
commitments ($5M-$25M).
• Identified redundancy in processes and personnel that allowed $3M of annual expenses to become a source of
revenue.
• Led a team of 7 professionals to identify revenue potential and optimization as key drivers of future portfolio strategy.

USA Airlines, Chicago, IL

Sr. Financial Analyst, Human Resources Finance 2009 - 2010
• Divisional controller, leading financial reporting and analysis, accounting, budgeting, P&L optimization for $200M
HR division including Compensation, Vendor Management, Retirement.
• Led effort to right-size USA’s unionized workforce. Reduced total headcount by approximately 800 FTEs, resulting in
annualized savings of $60M.
• Modeled and presented the financial structure of USA’s variable compensation & bonus plans to executive
management.
Sr. Financial Analyst, Operations Business Planning 2008 - 2009
• Directed the implementation of a $50M technology project at over 10 major US Airports (including Dallas/Fort
Worth, Chicago, New York, Miami, Los Angeles) that scaled to support over 15,000 employees, increased
productivity by 12%, and reduced lost baggage expenses by 8%.
• Built the Checked Baggage Fees Model and projected revenue stream ($12M) by forecasting the change in
passengers’ baggage check-in behavior.
• Developed an optimization model to define refurbishment strategy for over 300 ground service equipment that led to
$2M savings.
• Designed USA’s Rent Pricing Model to determine lease commitments for all US airports.

USA Owl Airlines, Chicago, IL

Financial Analyst, Financial Analysis & Capital Planning 2006 - 2007
• As a member the Finance Integration Team, collaborated with Merrill Lynch to develop a spinoff report to
provide guidance and enable departments estimate post spin-off revenue and cost synergies.
• Assessed departmental needs and partnered with internal customers on the composition of USA’s capital plan for
2008 ($500M).
• Served as a liaison between Corporate Planning and Capital Planning; analyzed and acquired funding of $120M
for large capital projects in 1 year.
• Identified and implemented cost-saving initiatives of $250K through ground service equipment optimization at 60
US airports.
 Alpro Laboratories, Detroit, MI 2006 - 2006
Financial Analyst, Finance & Business Planning
• Re-designed the revenue forecast model to reduce budget preparation time by 30% in 4 months.
• Analyzed and recommended the CFO to adjust product production based on competing companies’ market share for
multiple product lines.

Morgan Firm, Wood, MI 2005 - 2005

Intern
• Assisted portfolio managers in analyzing stocks and mutual funds for prospective and existing clients.
• Participated in client financial planning discussions and quarterly portfolio review.

Education
Harvard University, Extension School, Cambridge, MA May 2017
Master of Liberal Arts - Management
• Dean’s List, GPA 3.89

Professional Graduate Certificate – Organizational Behavior May 2017

Kalamazoo College, Kalamazoo, MI December 2005

Bachelor of Business Administration - Finance
• Summa Cum Laude, Dean’s List, GPA 3.92

Additional Information
• Cultural Experiences: Visited over 30 countries in 4 continents and lived in 3 countries
• Social Impact: Susan G. Komen Walk Fundraising – Member (2012-2013), Mother Teresa Missionaries of Charity -
Committee Member (2010-2011), Big Brother Big Sister – Member (2008)
• Personal Interests: Avid reader, traveller, bicyclist
Sample Resume Jacob A. McLean
1921 Rainy Day Drive  Cambridge, MA 02140
[email protected]  (617) 555-3456

Education

HARVARD UNIVERSITY Extension School

Master of Liberal Arts, Information Management Systems May 2015

 Dean’s List Academic Achievement Award recipient

 Relevant coursework: Trends in Enterprise Information Systems, Principles of Finance, Data mining
and Forecast Management, Resource Planning and Allocation Management, Simulation for
Managerial Decision Making

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Bachelor of Arts in Computer Science with Mathematics minor May 2008

Professional Experience
STATE STREET CORPORATION Boston, MA
Principal –Simulated Technology December 2011 – July 2013
 Led 8 cross functional, geographically dispersed teams to support quality for the reporting system
 Improved process efficiency 75% by standardizing end to end project management workflow
 Reduced application testing time 30% by automating shorter testing phases for off cycle projects
 Conducted industry research on third-party testing tools and prepared recommendations for maximum
return on investment

FIDELITY INVESTMENTS Boston, MA

Associate – Interactive Technology January 2009 – November 2011
 Initiated automated testing efforts that reduced post production defects by 40%
 Implemented initiatives to reduce overall project time frames by involving quality team members
early in the Software Development Life Cycle iterations
 Developed a systematic approach to organize and document the requirements of the to-be-system
 Provided leadership to off-shore tech teams via training and analyzing business requirements

L.L. BEAN, INC. Freeport, ME

IT Consultant June 2008 – December 2009
 Collaborated closely with the business teams to streamline production release strategy plans
 Managed team of five test engineers to develop data driven framework that increased application
testing depth and breadth by 150%
 Generated statistical analysis of quality and requirements traceability matrices to determine the linear
relationship of development time frames to defect identification and subsequent resolution
 Led walkthroughs with project stakeholders to set expectations and milestones for the project team

Technical Expertise

MS Excel, PowerPoint, Relational Databases, Project Management, Quantitative Analysis, SQL, Java

Additional

Organized computer and English literacy workshops for underprivileged children in South Asia, 2013
Student Scholarship Recipient, National Conference on Race and Ethnicity, 2007-2008
 Sample Resume
SUSAN R. SMITH
2 Kinnaird St. • Cambridge, MA 02139 • 781.555.7777 • [email protected]

EDUCATION
Master of Liberal Arts, Finance
Harvard University, Extension School, Cambridge, MA (May 2016, GPA 3.85)
Bachelor of Science, Biomedical Engineering
Carnegie Mellon University, Pittsburgh, PA (December 2003, GPA 3.78)
Level II Candidate CFA Program
PORTFOLIO MANAGEMENT PROJECT

HARVARD UNIVERSITY - Investment Management Course Spring 2014

Final project (Bill and Melinda Gates Foundation Asset Trust)
 Group leader and Fixed Income manager
 Diversified portfolio achieved a risk - adjusted 11% annual return, preserving wealth and satisfying yearly distribution goals
 Usage of Black-Litterman and Mean-Variance Optimization modeling and Bloomberg database
 Team ranked highest among all groups of the Investment Management class

PROFESSIONAL EXPERIENCE

SYNOPSIS, INC., MARLBOROUGH, MA 2011 – Present

Senior Application Consultant II - Synplicite Product Sales

Synopsis is a publicly-traded provider of software for ASIC and FPGA microchip design serving Fortune 500 companies.
Synopsis purchased Synplicite in 2008.

Demonstrated Revenue Growth:

 Earned 120% of quota via pivotal technology solutions and key relationships
 Achieved 150% of quota in 10 month period by expanding product usage
Proven Leadership:
 Implemented synthesis flow for top storage provider, resulting in client's record purchase of Synplicite products
 Selected by senior management to support eastern Canada accounts and assist team in growing FPGA business
 Selected as Synplicite Track Leader for Boston Synopsis User Group event with 400+ clients, team earned top rank
 Lifted team capabilities, personally identifying and hiring new application consultant
Technology Investment Management:
 Year-over-year proven results and support reliability resulted in tier one customers increasing their annual, multi-million
dollar software investment by 24%

SYNPLICITE, INC., ANDOVER, MA 2003 – 2011

Senior Field Application Engineer - Synplicite Product Sales

Demonstrated Revenue Growth:

 Consistently triggered revenue growth, generating 20% sales growth for 5 consecutive years
 Increased military account booking by 50%, by establishing product value and performance
Technology Investment Management:
 Recommendations, results, and proven support record resulted in industry leading storage and router firms to transition to
new microchips and software across their entire product lines
Proven Leadership:
 Recognized by executive management for building excellent relationships with top accounts and industry partners and for
positioning solutions versus leading competitors
 Drove development and implementation of top selling features for structured ASIC and verification software
 Eliminated competition at critical accounts and averted ASIC designer division layoff for telecommunication provider
 Collaborated with teammates and marketing management to uncover new business opportunities and strengthen
relationships with high-profile military, telecommunication, processor, and storage accounts
 Promoted to Senior Field Application Engineer
 Promoted to Field Application Engineer
 Hired after completing challenging summer internship, quickly developed expertise in digital design languages
Sample Resume SANJAY GOPAL
75 Smith Lane  Billerica, MA 01821  978-555-9999  [email protected]

Project Director
A results oriented Project Director with extensive leadership experience in highly competitive IT and Telecom
industry. Proven track record of leading and managing multi-million dollar international programs across northern
Europe, Middle-East, North America and South America.

Specialize in launching new services and products from concept to roll-out and building organizations from
ground up. Expertise in improving team performance while securing customer loyalty and forging valuable
relationships with internal and external partners.

Core Competencies
Project/Operations Management Leadership P&L Management
Strategic Planning Building organizations Risk Management
Client Management & Retention Negotiations Business development

Professional Experience

Comyerse Inc., USA Oct 2007 - Present

The world's leading provider of Telecom software and systems

Project Director / Consulting Program Manager, Boston / London / Dubai

Delivered 30+ Projects and Programs within agreed budget, time and quality for telecom operators in North
America, South America, northern Europe and Middle East region. Planned & supervised “concept to
launch” for enterprise software systems, system integration projects for telecom operators in voice, data &
billing domains. Prepared service proposals, RFP responses & worked closely with sales groups to secure
new business.

Accomplishments:
 Delivered 30+ projects valued 80+ Million USD, on-time, within budget with team of up to 100 people
for Verizon Wireless, Sprint, Bell Canada (North American clients), America-Movil, Millicom (South
American clients), Vodafone, Orange, (European Clients), Q-Tel and Etisalat (Middle Eastern clients).
 Introduced Visual Voice Mail services for Verizon wireless nationwide in aggressive schedule with
team of 100+ professionals.
 Managed launch of first Ring Back tone project for Sprint within very demanding timeframe.
Comverse was awarded multiple expansions based on success of project.
 Coordinated very competitive trials for multiple services for Bell Canada and won the contract.
 Launched a globally distributed ring back tone service for Orange Global in UK, France and Belgium.
Team consisted of 100+ team members including Sub-contractor (Cap-Gemini).
 Introduced new product lines across North America, Europe and Latin America.
 Built and managed Comyerse (Middle East) organization from scratch to team of 4 Project managers and
13 Engineers.
Sample Resume (page 2)
Atlas Telecommunications, UAE April 2006 - Sept 2007
Leading telecomm solution & system supplier, based in UAE

Business Development Manager, Abu-Dhabi

Marketed and sold telecommunication systems for Telecom, Defense, Oil and gas companies. Managed
contract negotiations, RFI /RFP responses and project agreements.

Accomplishments:
 Exceeded the sales target for 2002 and 2003 by 25% (3.6 Million USD).
 Successfully introduced and won projects for Mera systems, Scientific South and Comyerse Inc.

Facile Call Paging, India June 2004 - March 2006

Largest & most innovative paging service provider in India

Sr. Manager (Projects & Operations), New Delhi

Launched first green field paging network across north India. Managed operations and customer support
with team of 9 engineers and 70 customer care agents.

Accomplishments:
 Built Facile Call technical organization from ground up across 7 locations in India.
 Member of core team to bid nationwide spectrum auctions and vendor selection.
 Launched and managed green field paging services across major cities in demanding time scales.

Education
Harvard University Extension School, Master of Liberal Arts, Management, Expected May 2018

Regional Engineering College, Surat, India, Bachelor of Engineering, May 2004

Project Management Institute (PMI), Professional Certification: PMP

Sanjay Gopal [2]

Sample Resume
John Reynolds
17 Reed St. z Boston, MA 02118
[email protected] z 617.555.6543

Education
HARVARD UNIVERSITY Extension School, Master of Liberal Arts, Biotechnology (May 2015)

• Relevant coursework: Business Analysis and Valuation, Entrepreneurial Leadership, Biostatistics, Clinical
Trials and Regulatory Issues, Project Management
• Thesis: Assessing Acquisition Potential in the Medical Technology Market
• Faculty Aide Program: received a $500 stipend for research investigating medical technology
UNIVERSITY OF FLORIDA, Bachelor of Science in Neurobiological Sciences (May 2008)
• Florida Bright Futures Award recipient: Full academic scholarship (2003-2008)
• Interdisciplinary Studies scholar with a concentration in Behavioral Neuroscience (Senior Thesis on
abnormal repetitive behaviors in mice)
• Graduated from Honors Program

Professional Experience
BRIGHAM AND WOMEN’S HOSPITAL - Boston, MA (December 2009 - May 2015)
Senior Research Assistant
• Create and maintain computer databases for statistical analyses
• Prepare presentations, manuscripts, abstracts, and book chapters for publication
• Perform technical duties for clinical studies in the field of sleep medicine and cardiovascular health
• Redesigned and updated the Medical Chronobiology Program Web site
HARVARD UNIVERSITY - Cambridge, MA (January 2011 – May 2011; January 2012 – May 2012)
Teaching Fellow for the course, BIOS E-210, “The Physiology of Sleep”
• Prepared syllabus and created course materials
• Designed course Web site, led discussion sections, maintained correspondence with graduate students
• Organized guest lectures featuring several prominent researchers in the field of sleep medicine
WGBH EDUCATIONAL FOUNDATION - Boston, MA (August 2011 – January 2012)
Project Consultant for the HMS Sleep and Health Education Web site
• Conducted literature reviews and produced original multimedia content based on current research
• Reviewed site content to determine scientific accuracy
HARVARD MEDICAL SCHOOL - Boston, MA (March 2011 – January 2012)
Assistant Editor for the HMS Sleep and Health Education Web site
• Developed and revised scope and architecture of the site

Publications
Sleep Research Society: Lee, S. & Smith, W. (Co-developers: Lee, S. & Reynolds, J.) (2014). Fundamentals
of the circadian system. In C. Amlaner, & O. Buxton, (Eds.), SRS Basics of Sleep Guide
Abstract: Neil, L., Jones, R., Lopez, A., Reynolds, J. (2014) Lack of Endogenous Circadian Rhythm of
Platelet Aggregability. SLEEP 2014 (Conference)

Community Service
Big Brothers Big Sisters of Massachusetts Bay: Serve in both the school-based and community-
based mentoring program in Dorchester, MA
Sample Resume

Sarah Lopes Jones

23 South St. • Concord, MA 01742 • 978-333-9898 • [email protected]

Summary
• Accomplished Certified Project Management Professional with extensive experience managing
project teams in all phases of the Software Development Life Cycle, as well as in infrastructure
implementations.
• Proven track record of initiating and delivering successful projects to improve systems and
performance in large complex development and production environments.

Experience
IBM, Cambridge, MA, 2004 - 2014
Senior Technical Services Professional, 2006 - 2014
IBM Software Group (SWG) HQ division, which manages services to 7 brands/divisions, including:
Lotus, Rational, Tivoli, Cognos, and WebSphere, with a total client base of 35,000.

• Simultaneously led 3 cross-matrix teams of 5-15 members each, in projects to research, develop,
and deliver yearly software development capital forecast plans. Total budget for all 7 divisions
$100M.
• Saved an estimated $2M yearly by increasing productivity of 600 employees. Organized the
development and implementation of a worldwide database application, including requirements
gathering, development, UA testing, rollout, and training. Directed 4 major version upgrades.
Considered “best in breed” application by IBM managers.
• Developed and managed a $30M yearly IT spending budget split between 35 groups/divisions
located in 10 different European countries.
• Saved $8M/yearly by initiating and managing a project to transition all US datacenters to
standardized servers. Prepared and maintained 25 cutting-edge configurations available by a
single part number and delivered fully assembled.
• Managed relationships with Sun Microsystems and Hewlett Packard, to provide ongoing discounts
on a variety of servers needed for SWG development.
• Insured compliance for Sarbanes Oxley audits by establishing and maintaining an out-of-cycle
capital approval process. Authorized over $50M in requests yearly.
• Created the first standardized high-end ThinkPad to meet the needs of the Software Group
developer community. Within 6 months this standard was adopted by all of IBM.
• Saved an estimate of $2M/yearly by reducing capital expenditure through cross-lab sharing and
reuse. Member of The Asset Reutilization Council, and founder of The Asset Sharing Database.

Advanced Systems Management Integration Professional, 2004 - 2006

• Managed deployment projects specializing in security and systems management software
throughout the Cambridge data center (200+ servers).
• Specified, ordered, loaded, and installed Windows data center servers as lead MS Certified
Systems Engineer on internal project teams.
• Published white papers, processes, procedures, and work instructions for IBM on OS and software
standards.
Sample Resume (page 2)
Sarah Lopes Jones page 2

MJ Research (currently Bio-Rad Laboratories), Waltham, MA

Network Administrator and Help Desk Manager, 2001 - 2004
• Managed infrastructure projects, including: setup of multi-site DSL; DHCP and NAT conversion;
SMS rollout; firewall installation; email migration; web server launch; database design; license
server implementation; sales database rollout; VPN integration across WAN; Intranet design and
installation in DMZ.
• Supervised helpdesk and staff. Prioritized help desk issues. Handled problem escalation.
• Directed selection, installation, administration, maintenance, upgrades, and backups for critical
Windows servers on a cross-platform LAN/WAN with 200 nodes, and 50 remote users.
• Specified, ordered, installed, and distributed Macintosh systems to new hires. Trained employees
on usage, company computer policy, and procedure.
• Held internal training classes in computer use, software applications, Internet, and project
management.

Technical Skills
Hardware: IBM System x, BladeCenter, Intellistation, ThinkPad, PowerBook, AMD, Dell, Cisco,
TotalStorage, NAS, tape backup.
Networking: switches/hubs, cabling, DSL/VPN, TCP/IP, remote access, DMZ/firewall.
Software: Windows Operating Systems, Mac OS X, VMware, security and virus protection, system
mgmt software, middleware, BrioQuery, ACT!, Filemaker Pro, Eudora Pro, Apple: iLife, iWork.
Microsoft: Office, FrontPage, Project, SMS, Outlook, Visio. Lotus: Notes, Symphony, Sametime,
SmartSuite, Adobe: Photoshop, Illustrator, PageMaker, Acrobat.

Education
Harvard University Extension School, Cambridge, MA
Master of Liberal Arts, Management, May 2015
Emerson College, Boston MA
Bachelor of Science in Marketing Communications: Advertising and Public Relations, May 2001
PMI Institute: PMP Certified
IBM: Leadership Excellence Program: 148 class hours developing leadership skills
Microsoft: Windows 2000 Certified Systems Engineer
Sample Resume
Georgina Santiago
35 Lee St. Apt. 3 Cambridge, MA 02139/617-555-2212/[email protected]

EDUCATION
Harvard University Extension School Cambridge, MA
Bachelor of Liberal Arts, Field of Study Economics May 2016
Cum Laude, Dean’s List, GPA 3.62
Worked up to 40+ hours a week to defray cost of tuition

EXPERIENCE

Hangtime Wholesale Wine Company Boston, MA

Sales Representative 2013-present
Opened and maintain 40 accounts in the greater Boston area. Conduct in-store tastings and staff
trainings to generate greater revenue. Create and distribute promotional materials.

Christie’s Auction House New York, NY

Intern, Fine and Rare Wine Department 2013
Performed pre-and post-sale statistical analysis. Researched and executed mass mailing in order
to generate new consignments. Researched potential domestic clients for annual Hospice de
Beaune Auction. Generated contracts for consignors. Served as front-line contact for both
existing clients and potential consignors, handling incoming and outgoing correspondence.
Compiled and entered tasting notes for auction catalogue.

Montagna Bar and Restaurant Aspen, CO

Back-Server, Cocktail Server, Food-Runner 2013
Active participant in wine program, including weekly blind-tastings. Created suitable beverage
pairing for patrons.

Shay’s Pub and Wine Bar Cambridge, MA

Server, Bartender, Floor Manager 2006-2013
Coordinated and promoted weekly specials to generate optimal revenue. Participated in
development, expansion and improvement of wine program. Recruited and trained all floor
staff. Increased overall restaurant sales by 75%.

The Second Glass Boston, MA

Staff Writer 2011-2013
Launched premier issue of print and online wine magazine. Increased public visibility through
participation in wine related events. Provided up to three articles per print issue and once weekly
for online issue. Conducted research and interviews for articles.

Certifications: Court of Master Sommeliers: Introductory Course

WSET Level 3 Advanced Certificate in Wine and Spirits (Pass with Merit)
Paris Chamber of Commerce and Industry Diploma in Business French
Member, Boston Sommelier Society

Volunteer: Domaine Carrett Bully, France 2013: Vineyard and Cellar Management
Ovid Vineyards, St Helena, California 2013: Office and Events Support