Remote Deposit Capture Project Part 1: Project Integration Management

REMOTE DEPOSIT CAPTURE PROJECT
Part 1: Project Integration Management

Recently, several banks have started offering customers remote deposit capture. With this new
service, customers do not have to physically go to banks or ATM machines to deposit checks
anymore. Instead, they can send checks as a scanned image through an Internet portal
provided by the bank. This technology can save banks and customers time and money making
the transactions. Blue Bank is considering implementing this new service. To use it, costumers
need a remote capture account with Blue Bank and a special scanner to get the necessary
images to make the electronic deposit. Once the account is established in the system,
customers will be able to scan all of their checks anytime and anywhere by accessing the Blue
Bank service through the Internet, logging in, and scanning the checks. The service should be as
easy as sending an attachment in an email. Of course, this new application has to be very
reliable, secure, and easy to use. It must be integrated into the current Blue Bank Web site, and
the Web site must also provide the ability for customers to purchase the special scanner. Blue
Bank will set up the scanner-purchasing ability with several appropriate hardware vendors and
sell the devices at its physical banks as well. Blue Bank is not sure yet what to change for the
scanners or service. The Web site will also provide online technical support and instructions
showing customers how to set up and use the new scanner and service. Support will be
provided 24/7 via the Web site and telephone.
Tasks
1. Research information on remote deposit capture. Who is using it, and how does it work?
Do you think it’s an important feature to provide for banking customers? Why or why
not? How much do you think customers would be willing to pay for this service?
Summarize your response in a two-page paper citing at least two references.
2. Several managers at Blue Bank are not sure that they should invest in remote deposit
capture. The bank prides itself on being customer-oriented, having several large bank
buildings, ATMs and remote bank sites in many grocery stores, primarily throughout the
Midwest. Many of its customers have banked with Blue Bank their whole lives, but less
than half of them use any of its current Internet banking services. The new VP of IT was
hired to prepare Blue Bank for the future and to reduce the loss of younger customers
who have moved to banks that are more progressive. Based on this information and
research on the current banking industry, identify three potential strengths,
weaknesses, opportunities, and threats that Blue Bank may be experiencing.
3. Prepare the financial section of a business case for the Remote Deposit Capture Project.
Assume the project will take 6 months to complete and cost about $500,000 (year 0
costs). Annual operating costs would be about $150,000 per year for three years.
Estimated benefits are about $400,000 per year for three years. Use the business case
spreadsheet template to help calculate the NPV, ROI, and year in which payback occurs.
Assume a 6.5 percent discount rate.
4. Prepare a project charter for the Remote Deposit Capture Project. Assume the project
will take 6 months to complete and cost about $500,000. Use the project charter
template and examples of project charters in Chapters 3 and 4 as guidelines. Assume
that the project sponsor will be the new VP of IT, Harold Johnson, you will be the project
manager, and you will have people from marketing and IT supporting the project on a
part-time basis. The VP of Marketing, Tricia Young, is also a key stakeholder in the
project and head of a project steering committee formed to oversee this project.
5. You know that people will be requesting changes to the project and want to make sure
you have a good integrated change control process in place. You also know that you
want to address change requests as quickly as possible. Review the template for a
change request form provided on the companion Web site (change_request.doc). Write
a one- to two-page paper describing how you plan to manage changes on this project in
a timely manner. Address who will be involved in making change control decisions, what
paperwork/electronic systems will be used to collect and respond to changes, and other
related issues.
Part 2: Project Scope Management

The project steering committee has asked you to put together your project team. They suggest
that you have two people from IT, two from marketing, and one person from the purchasing
department all working part-time on the project. As always, you will need the services from
Code Corp., the software company that has developed the entire Blue Bank Web site. Code
Corp. has people working in several different countries, mostly in a virtual environment. The
main contact with that company is Christian Jones. Since this new remote capture service
requires the use of a special scanner, you will need to compare different scanners on the
market right now. For this reason, you will be working with DevAn, a devices analysis consulting
firm based in India that will help you determine which scanners to use with the new
application. Alexandra will be the DevAn consultant assigned to you. An initial estimate
suggests that one half of the budget will go to outsourced software and consulting services.
Tasks
1. Develop a scope statement for the project. Use the template file and the example in
Chapter 3 as guides. Be as specific as possible in describing product characteristics,
requirements, and deliverables.
2. Develop a work breakdown structure (WBS) for the project. Break down the work to
level 2 or level 3, as appropriate. Use the template file and samples in Chapters 3 and 5
as guides. Print the WBS in list form as a Word file. Be sure to base your WBS on the
project charter, scope statement, and other relevant information.
3. Use the WBS you developed in Task 2 above to create a Gantt chart in Project 2007 for
the project. Use the outline numbering feature to display the outline numbers (click
Tools on the menu bar, click Options, and then click Show outline number). Do not enter
any durations or dependencies. Print the resulting Gantt chart on one page, being sure
to display the entire Task Name column.
4. Develop a strategy for scope verification and change control for this project. Write a
two-page paper summarizing key points of the strategy.
Part 3: Project Time Management
One of your duties as the project manager is to lead your team in developing a schedule. Mike
and Sophie are the information technology professionals. The marketing professionals are
Carlos and Joanna, and John is the purchasing specialist. Don’t forget that you have only six
months to complete the project and a budget of $500,000. Dorian, the project sponsor, had
told you that it is important to finish on time and within budget, but it is even more important
to provide a high-quality service and avoid any potential technical or user problems after
implementation. Blue Bank wants to attract new customers with remote deposit capture and
avoid losing current customers, so quality and customer service is key. The team decides to
focus on key milestones in developing the schedule, being sure that suppliers know their roles
on this project and that adequate testing is done.
Tasks
1. Review the WBS and Gantt chart you created for Tasks 2 and 3 in Part 2 above. Propose
three to five additional activities you think should be added to help you estimate
resources and durations. Write a one-page paper describing these new activities.
2. Identify at least eight milestones for this project. Write a one-page paper describing
each milestone using the SMART criteria.
3. Using the Gantt chart you created for Task 3 in Part 2 above, and the new activities and
milestones you proposed in Tasks 1 and 2 above, estimate the task durations and enter
dependencies, as appropriate. Remember that your schedule goal for the project is six
months. Print the Gantt chart and network diagram.
4. Write a one-page paper summarizing how you would assign people to each activity.
Include a table or matrix listing how many hours each person would work on each task.
These resource assignments should make sense given the duration estimates made in
Task 3 above.
5. Assume that your project team starts falling behind schedule. Describe strategies for
making up lost time and avoiding schedule slips in the future.

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REMOTE DEPOSIT CAPTURE PROJECT

Part 1: Project Integration Management

Part 2: Project Scope Management

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