Citizens Charter

TARLAC STATE UNIVERSITY
CITIZEN’S CHARTER
2019 (1st Edition)
TARLAC STATE UNIVERSITY
CITIZEN’S CHARTER
2019 (1st Edition)
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I. Mandate:
Republic Act 6764 (October 13, 1989) was passed into law converting Tarlac
College of Technology-College of Arts and Trade (TCT-CAT) into a university,
now known as Tarlac State University (TSU). This law mandates TSU to
expand the technology and agro-industrial projects and programs to advanced
instruction in literature, philosophy, the sciences, engineering and the arts to
include professional and technical training courses.
TSU is further mandated to expand its programs diametrically its quadruple

functions: instruction, research, extension and production in response to
national and global needs and demands.
II. Vision:
Tarlac State University is envisioned to be a premier University in the Asia
Pacific Region.
III. Mission:
Tarlac State University commits to promote and sustain the offering of quality
and relevant programs in higher and advanced education ensuring equitable
access to education for people empowerment, professional development, and
global competitiveness.
Towards this end, TSU shall:
1. Provide high quality instruction through qualified, competent and

adequately trained faculty members and support staff.
2. Be a premier research institution by enhancing research
undertakings in the fields of technology and sciences and
strengthening collaboration with local and international institutions.
3. Be a champion in community development by strengthening
partnership with public and private organizations and individuals
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IV. Service Pledge:
Pursuant to its mandated mission, the Tarlac State University as a premier
institution in the Province of Tarlac, in particular, and in the region, in
general shall:
• Continue the curricular offerings of the graduate school, colleges of

engineering, architecture and fine arts, technology, education,
computer studies, business and accountancy, arts and social
sciences, public administration, human kinetics, law, nursing, science
and information technology related courses.
• Offer other courses that the Board of Regents may deem necessary.
• Continue to develop TSU into a regional center of excellence in

engineering, technological, business and teacher education,
research and extension in order to produce graduates who are
globally competitive.
• In an environment valuing freedom, excellence and equity, TSU shall

provide and maintain relevant instruction, research, extension and
production programs effectively to develop responsible members of
the society imbued with critical and creative thinking.
• Attend to all applicants or requesting parties who are within the

premises of the office prior to the end of official working hours and
during lunch break.
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LIST OF SERVICES
Office of the University President 1

External/Internal Services 1
Action on Contracts and External Agreements 2
Personal Meeting with the President (Walk-in) 3
Personal Meeting with the President (With Appointment) 4
Internal Services 6
Action on The Approval of Letters/Communications
from Different Colleges/Offices of the University 7
Dissemination of Incoming Communication from
Outside Persons or Agencies 8
Office of the Vice President for Administration and Finance 10

Internal Services
Incoming Communication and/or Endorsement
from the Office of the University President to the
Office of the VP for Administration and Finance 11
Inter-Office Communication and Transactions 12
Office of the Vice President for Academic Affairs 13

External Services 13
Travel Order for Students on Local Off-Campus Activities 14
Internal Services 16
IPCR/DPCR (Faculty Personnel) 17
Payroll/Voucher/Request to Render Overtime/Request
for Funding 18
Special Order for Lecturers, Part-timers, and Tenured
Faculty with Honorarium Classes 20
Travel Order for Teaching Personnel 21
Office of the Vice President for Research and 24

Extension Services
Accomplishment Reports (Transactions from the
Offices of the VP for RES) 25
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Approval/Recommending Approval (Inter-office
Communication and Transactions) 26
Authority to Render Overtime/Extended Services/ Request
for Approval of Emergency Overtime/Extended Services
(Transaction from Offices of the VP for RES) 27
Clearance/Leave Form (Inter-office Communication
and Transactions) 29
Correction, Corrective Action Form Report
(CCAR)/Incident/Accident Report (Transaction of Offices
under the VP for RES) 30
Daily Time Record/Job Order/Obligation Request and
Status/Special Order/Travel Order (Transaction of Offices
of the VP for RES) 31
Extension Activity and Budget Request/Evaluation of
Extension Program (Transactions from the University
Extension Services Office) 33
Incoming Communication and/or endorsement from
the Office of the University President to the Office of
the VP for Research and Extension Services 34
IPCR/DPCR/OPCR (Inter-office Communication and
Transactions) 36
Payroll/Voucher/Checks (Documents coming from the
Cashier Office) 37
Request for Approval of Activity/ Request for Funding
(Transactions from the Gender and Development Office) 38
Request for Fund Incentive (Publication/Presentation/Citation)
and University Research Evaluation Committee (UREC)
(Transactions from the University Research Office) 40
Request for Meeting/Papers for Action (Transactions from
the Research Ethics Review Committee) 42
Request to Serve Meals (Inter-office Communication
and Transactions) 43
Reviewing of Pertinent documents such, IMS Registered Forms,
Letters, Memorandum of Agreement, Process Flow, Terminal
Report (Other Transactions) 45
Reviewing of Pertinent documents such as, Manual and
Research Proposal/Completed Researches (Other Transactions) 46
Service Request/ Request for Incentive/ Utility Mode/ Inventions/
Innovations (Transactions from the Technology Development,
Transfer, and Commercialization Office) 47
Offices under Office of the University President

Office of the University Board Secretary 49
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Request for Resolution Passed and Approved by the
Academic Council, Administrative Council and Board of Regents 50
Internal Audit Services 51

Request for Audit Reports 52
Special Audit (Assurance and Advisory) 53
Management Information Systems Office 55

Cabling for New Network Connection 56
Computer Examination 57
Resetting and Creating of User Account (Prisms,
Student Portal, Faculty Portal, Employee Portal) 58
Internal Services
Changing of Posted Schedule 60
Creation of DMS Access 61
Creation of Email Account 62
System Access/Privilege Training 63
Tagging of Faculty/Room/Schedule 63
Tagging of Honorarium Classes 64
Transfer of Students 65
Hardware Unit 66
Repair of ICT Equipment 67
Software Installation 68
Internal Services
Inspection for Condemn of ICT Equipment 70
Inspection for New ICT Equipment 71
Preventive Maintenance for Desktop Computer Units 72
Network Unit 74
Wi-Fi Access Registration 75
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Internal Services
Creation of Domain Accounts 77
Creation of Office Communicator Accounts 78
New Desktop Connection to TSU Network 79
Reset of Domain Account 79
Reset of Office Communicator Accounts 80
Unblocking of Websites 81
Wi-Fi Setup/Deployment 82
Software Development Unit 84

Biometrics Registration 85
Blocking and Unblocking of RFID Cards 85
Report Generation 86
Internal Services
Create and Update of Website/Webpage 89
Development of New Systems/Programs 90
Unposting of Gradesheets 91
Office of Public Affairs 92

Publication of News, Articles, etc. online through
the University website 93
Publication of the TSU Bulletin 94
Regulation of Posting and Approval of
Advertisement/Announcements 95
Office of International Affairs 96

Filing of IDIMSS Student Consultation Log
and Assistance Log 97
IDIMSS Application for Membership and Identification Card 98
International Student Processing of VISA Conversion 100
International Student Processing of VISA Extension 102
Processing of Documents for Apsotille 104
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Internal Services
Processing of CHED Endorsement for Legitimacy
of Travel Abroad 107
Offices under Vice President for Administration and Finance

Administrative Services Unit 109
Remittance Voucher Preparation Procedure for BIR 110
Remittance Voucher Preparation Procedure for GSIS 111
Remittance Voucher Preparation Procedure for HDMF 112
Remittance Voucher Preparation Procedure for PHIC 113
Utilities’ Voucher Preparation Procedure 114
Internal Services
Checking of Special Order for Honorarium Classes,
Lecturers and Part-timers 117
Payroll Preparation for All Personnel Benefits of
Permanent/Temporary/Contractual Employees 118
Payroll Preparation for Overtime/Extended Services 119
Payroll Preparation for PVP of Permanent and Temporary
Teaching Employees 121
Payroll Preparation for Salary of Job Orders 122
Payroll Preparation for Salary of Lecturers/Part-timers
and Faculty with Honorarium 124
Payroll Preparation for Salary/PERA of
Permanent/Temporary/Contractual Employees 125
Payroll Preparation for Salary of Student Assistants 127
Photocopying of Documents 128
Request for Personnel-Related Documents
Preparation Procedure 129
Ring Binding of Documents 130
Procurement Unit 132

Sale of Bidding Documents 133
Canvassing of Request 135
Performance Evaluation of Contractors/Suppliers 136
Internal Services
Preparation and Submission of Annual Procurement Plan (APP) 138
Processing of Purchase Request / Job Order 141
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Civil Security Unit 147
Claiming of Lost and Found Items 148
Procedure for Action on Complaint 149
Procedure for CCTV Review 150
Internal Services
Application for Permit to Stay 152
Application for Overnight Parking 153
Records and Archives Unit 154

Receiving of Documents (External) 155
Request/Access of Information 156
Internal Services
Receiving and Control (Internal) 158
Request for Disposal of Records or Use of Storage 160
Supply and Property Management Unit 162

Disposal of Used/Unserviceable Supplies, Materials
and Equipment 163
Receipt of Deliveries of Supplies, Materials and Equipment 164
Internal Services
Issuance of Supplies, Materials and Equipment 167
Human Resource Development and Management Office 168

Request for Other Personnel-Related Documents and Reports 169
Recruitment, Selection and Promotion Unit

Hiring of Temporary/Contractual 171

Hiring of Job Order Personnel 175
Receiving of Application 177
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Internal Services
Change of Status from Temporary to Permanent 180
Hiring of Contractual/Permanent Non-Teaching Personnel 181
Hiring of Full-time/Part-time Lecturer 184
Issuance of DBP Certification 187
Issuance of I.D. Request Slip 188
Training and Organizational Development Unit 189

Filing of Cases and Complaints 190
Sending of Participants to Outside Trainings/Seminars 191
Internal Services
Employee Counseling 196
Exit Interview 197
Issuance of Certificate of Compliance 198
New Employee Orientation 199
Plantilla Upgrading 201
Request for Training or Seminar 202
Processing of Scholarship Requests 203
Reinstatement from Study Leave 205
Request for Scholarship Extension 206
Scholarship Application 207
Thesis/Dissertation Financial Assistance 209
Sabbatical Leave 210
Performance Management Unit 212

Receiving and Submission of NBC Documents 213

Conduct of TSU Automated Faculty Evaluation
via Student Portal 216

Monitoring of Tardiness and Absenteeism 219
Performance Appraisal by Supervisors for
Non-Plantilla Item Non-Teaching Staff 220
Strategic Performance Management System (SPMS)
Process Monitoring 221
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Employee Welfare Unit 224
Requesting and Issuance of Certifications 225
Verification of Employment Request Service 226

Application for Leave 229
Printing of Daily Time Records (DTR) for Overtime/Extended
Services 230
Requesting and Issuance of Authority to Travel Abroad 231
Motorpool Unit 233

Internal Services
Scheduling of Travel 234
Units under Finance Office

Accounting Unit 235
Assessment of Fees for Other Payors 236
Pre-audit of Payroll/Disbursement Vouchers 236

Re-Assessment/Adjustment of Student Fees and
Checking of Student Account Balances 239
Internal Services
Pre-audit of Liquidation Reports 241
Budget Management Unit 242

Certification of Allocation of Fund 243
Processing of Payroll/Vouchers 244
Queries/Assistance on Certification on Allocation of Fund 245
Cashiering Unit 247

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Claiming of Checks 248
Payment Thru Advice to Debit Account (ADA) 249
Payment Thru Petty Cash 250
Payment Thru Checks 251

Claiming of Cash Benefits Over the Counter 254
Payment of Fees 254
Request for Certificate of Payment for Lost Official Receipt 255
Signing of Student Clearance 256
Unit under Facilities Development and Management Office

Facilities and Maintenance Unit 257
Request for Various Repair Works 258
Business Affairs and Auxiliary Services Office 261

Digital Studio RFID Processing – For Alumni IDs 262
Issuance of Uniforms 263
Print Shop Processing (Tarpaulin, Sticker, Heat Press) 264

Application for Gate Pass 267
Digital Studio RFID Processing – Lost ID 268
Digital Studio RFID Processing –Re-ID/Worn-out IDs 269
Photocopying Services/Documents Printing 270
Purchasing of Merchandise (Books, Bags, ID Holder,
Souvenir Items, Etc.) 272
Request to Use the University Facilities 273

Digital Studio RFID Processing – For Employee ID 276
Print Shop Processing (Tarpaulin, Sticker, Heat Press)
For Charged Customers, Offices and Colleges 277
Photocopying Services/Documents Printing
For Charged Customers, Offices and Colleges 278
Offices under Vice President for Academic Affairs

College of Architecture and Fine Arts 280
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Enrollment for Freshmen Students 281
Enrollment for Old Students – 2nd year to 4th year Students 282
Enrollment for Old Students with Deficiency/ies 283
Enrollment for Graduating Students with Deficiency/ies 285
Enrollment of Transferees, Shifters, Returnees and
Second Courser 286
Refund of Overpayment 288
Refund of Tuition Fees 289
College of Arts and Social Sciences 291

Enrollment for Old Students with Deficiency/ies 294
Enrollment of Transferees, Shifters, Returnees and
Second Courser 297
College of Business and Accountancy 302

Enrollment for Cross-Enrollees 303
Enrollment for Shifters from Program to Program under CBA 307
Refund of Breakage Deposit 309
College of Criminal Justice Education 313

Enrollment for 1st year Students 314
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Transferees, Shifters, Returnees and
Second Courser 320
College of Computer Studies 322

General Enrollment Procedures for 1st Year Students
of BS of Information Technology, BS Information Systems,
BS Computer Science 323
General Enrollment Procedures for 2nd Year to 4th Year Students 324
Transferees, Shifters, Returnees, Second Coursers,
Professional Education Subjects Takers 325
General Enrollment Procedures for for MIT Students of
BS Information Technology, BS Information Systems,
BS Computer Science 327
Refund of Overpayment (Graduate School, MIT) (Thesis) 328
Refund of Tuition Fees (Graduate School) 329
College of Engineering and Technology 331

of the following courses: BS in Civil Engineering,
BS in Electrical Engineering, BS in Mechanical Engineering,
BS in Electronics Engineering, BS in Industrial Engineering,
Bachelor of Engineering Technology 332
General Enrollment Procedures for 2nd Year to 4th Year Students 333
General Enrollment Procedures for MS Program Students of
the following courses: MS in Electrical Engineering and
MS in Civil Engineering 334
Refund of Overpayment (Graduate School, MIT) (Thesis) 336
Refund of Tuition Fees (Graduate School) 337
College of Public Administration and Governance 340

Application for Comprehensive Examination Procedures for
Students of Master of Public Administration and Doctor of
Public Administration 341
Cross-Enrollees 342
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Dissertation/Thesis Defense Procedures for Students of
Master of Public Administration and Doctor of
Public Administration 342
Enrolment Procedures for 1st Year Students who
will take Bachelor of Public Administration 344
Enrolment Procedures for 2nd Year to 4th Year Students 345
New Students of Master of Public Administration and
Doctor of Public Administration 346
Old Students 347
College of Science 354

General Enrollment Procedures for 1st Year Students of
BS Mathematics, BS Environmental Science, BS Chemistry,
BS Food Technology 355
of BS Nursing 356
General Enrollment Procedures for 2nd Year to
4th Year Students 357
College of Teacher Education 364

Cross-Enrollees 365
Enrollment Procedure for New Students 366
Enrollment Procedure for Old Students - Requesting
For Open Subjects 367
Enrollment Procedure for Old Students - Requesting
For Adding of Subjects 367
For Transferees, Shifter, Returnees and Second Courser 368
Refund of Tuition Fee 371
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Daily Time Record 374
For Faculty Transactions 375
Special Order (Honorarium) 377
School of Law 379

Notarial Services 380
Enrolment of Regular Students 383
Pre-enrollment of Incoming First Year 384
National Service Training Program 387

Application Form (For Choosing a Component) 388
Enrollment Procedure 389
Procedure for Serial Number 390

Application for Proposed Seminar, Activity and Orientation 392
Admission and Registration Office 393

Issuance of Admission Slip 394
Issuance of Certificate of Registration/Report Grade 395
Request of Certificate of Transfer Credentials (CTC) 396
Issuance of Notice of Acceptance for Foreign Students 398
Issuance of Application Form for Shifters/Returnees 400
Issuance of Official Transcript of Records (First Copy) 402
Request / Issuance of Transcript of Records
(Second Issuance, Undergraduate, drop-outs) and
other Academic Documents 403
Library Management and Services 405

Borrowing of Information Materials 406
Clearance 407
Computer and Internet Access 408
Referral Service 409
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Renewal 410
Returning of Information Materials 411
Reference Service 412

Visiting Researcher 415
Alumni Affairs Office 416

Requesting for Alumni ID Number/s
(From year 2016 to present) 417
Requesting for Alumni ID Number/s
(From year 2015 to downwards) 418
Student Affairs Services Office 420

Budget Hearing 421
Monetary Incentives to Board/Bar Examination Placers 422
Monetary Incentives to Graduating Students with Honors 423
Monetary Incentives to Students 424
Approval of Student Organization Activities
(On and Off Campus) 425
Releasing of Supply, Material, and Equipment Procedure 427

Request for SAS Faculty and/or Equipment Utilization 430
Scholarship Unit 431

Processing of Student Scholarship Application 432
Medical Health Unit 434

Consultation 435
Medical Certificate Issuance 437

APE and Pre-Employment 441
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Dental Health Unit 444
New Patient 445
Regular Patient 447
Pre and Post Treatment 450
Dental Treatment 452
Dental Certificate 454
Guidance and Counseling Services Unit 456

Ecumenical Recollection/ S.A.L.T Activity 457
Group Counseling 458
Homeroom Guidance/Classroom Lecture Activity 460
Individual Counseling 461
Referral Counseling Service 463
Seminar on Study Habits 466
VPI/ RIASEC Examination and Career Counseling 467
Career and Job Placement Services Unit 470

Campus Recruitment Activity/ Career Development
Sessions/Career Fair/Company Campus
Roadshows/Services Caravan 471
Company Accreditation 473
Graduate Listing 476
Job Posting 478
Referral of Walk-In Students and Graduates of University 481
Sports Development and Management Unit 482

Monetary Incentives 483
Student Discipline Unit 485

Filing of Complaints and Investigation 486
Procedure for Appeal 491
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Student Organization Unit 493
Approval of Recognition of Student Organization 494
Approval of Student Organization Activities 495
Approval of Budget Plan and General Plan of Action (GPOA) 499
Student Publication Unit 500

Procedure for the Approval of Activities of Student Publication
and College Publications 501
Publication’s Intent to Operate 502
Reading of Student and College Publications’ Budget and
General Plan of Action 503
Signing of Resolution 505
Submission of Accomplishment Report 507
Printing and Circulation of the Student and College
Publication Issues 508
Office of Culture and the Arts 511

Request for any Culture and the Arts Services 512
Offices under Vice President for Research and

Extension Services
Research Services Unit 514
Anti-Plagiarism Scan 515

Processing of Funding Request for College Research
Colloquium 518
Processing for Research Proposal 520
Processing of Request for Research Output Incentives 521
Processing of Funding Request for Research Paper
Presentation 524
Processing of Funding Request for Research
Publication Fee 526
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University Research and Statistical Center 529
Processing of Request for Statistician Appointment 530
Analytical Testing Laboratory and Natural Products 531

Research Center
Water Analysis and Other Laboratory Services 532
University Extension Services Office 539

Receiving of Extension Service Request and
Other Correspondence 540
Request for Extension Documents, Facility and Equipment 542
Service Inquiry and Consultation for Walk-in Clients 543

Processing of Extension Proposal with Funding Request 546
Processing of Extension Proposal without Funding Request 547
Research Ethics and Review Committee 548

Application for Ethics Review 549
Process on the Resubmitted Protocols 553
Process on the Final Review of Protocol 555
Research, Accreditation and Records Unit 558

Document Request Service 559
Quality Assurance Office 561

Facilitation on the Conduct of the CHED Certification and
Assessment particularly the RQAT, COD/COE and ISA 562
Sending of TSU National Accreditors for Program Accreditations
in SUC’s in the Philippines through the AACCUP 566
University Internal Accreditation of the programs scheduled
to be accredited by AACCUP 569
Page | xxi
Internal Services
Facilitating and nominating TSU Faculty to undergo the
Accreditors Training Program following the OBQA framework
sponsored by the Accrediting Agency of Chartered Colleges
and Universities in the Philippines (AACCUP) 575
Institutional Planning and Development Office 579

Request for Assistance in the Pre-Planning of Offices/Colleges 580
Request for Planning Forms/Documents of Offices/Colleges 581
Institutional Performance Monitoring and Evaluation Office 582

Review of the Request for Conduct of Planning by
Offices/Colleges 583
Integrated Management System 584

Issuance of IMS Registered Documents for Various Purposes 585
Internal Services
Registration of IMS Documents 589
Technology Development Transfer and 593

Commercialization Office
Copyright Deposit Assistance 594
Processing of Patent Application 595
Trademark Application Assistance 597
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FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Clients may send their feedback by
accomplishing a customer feedback
form available at the respective offices
and just drop the form in appropriate
boxes placed within the concerned
office.
How feedbacks are processed Feedback forms are collected from
their drop box per office by the staff
from the respective Vice President
supervising the office.
How to file a complaint Pursuant to Rule 3, Section 10 of the
2017 Rules on Administrative Cases
in the Civil Services, such must be in
writing, subscribed and sworn by the
complainant and may be filed at the
HRDM Office.
(You may check the citizen’s charter

of the HRDM Office for further details)
How complaints are processed (You may check the citizen’s charter
of the HRDM Office for further details)
Contact Information of CCB, ARTA: [email protected]
PCC, ARTA : 1-ARTA (1-2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)
Office Address Contact Information

Accounting Office Mezzanine floor, Admin. 606-8150
Bldg., TSU Main Campus
Quality Assurance Office 1st floor, CPAG Bldg., 606-8124
TSU Main Campus
Administrative Office 2nd floor, Admin. Bldg., 606-8154
TSU Main Campus
Alumni Affairs Office Alumni Center, Lucinda 606-8141
Campus
Business and Auxiliary 1st floor Business Center 606-8153
Office Bldg., TSU Main Campus
Cashiering Office 1st floor, Admin. Bldg., 606-8167
(Collection) TSU Main Campus
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Cashiering Office 1st floor, Admin. Bldg., 606-8152
(Disbursement) TSU Main Campus
College of Architecture CAFA Bldg., TSU San 606-8170
and Fine Arts Isidro Campus
College of Arts and 2nd floor, Smith Hall, TSU 606-8171
Social Sciences Main Campus
College of Business and 2nd floor, CBA Bldg., TSU 606-8172
Accountancy Main Campus
College of Computer CCS Bldg., TSU San 606-8173
Studies Isidro Campus
College of Criminal CCJE Bldg., TSU -
Justice Education Lucinda Campus
College of Teacher 1st floor, (Regional 606-8174
Education Institute for Continuing
Education, RICE Bldg.,
TSU Lucinda Campus
College of Engineering 1st floor, CET Bldg., TSU 606-8175
and Technology Main Campus
College of Engineering CET Bldg., TSU San 606-8179
and Technology Isidro Campus
College of Law 2nd floor, Multi-purpose 606-8176
Commercial Bldg., TSU
Main Campus
College of Public 1st floor, CPAG Bldg., 606-8177
Administration and TSU Main Campus
Governance
College of Science 1st floor, COS Bldg., TSU 606-8178
Lucinda Campus
Commission on Audit Mezzanine floor, Admin. 606-8118
Culture and Arts 1st floor, Multi-purpose 606-8133
Main Campus
Dental Clinic CET Compound, TSU 606-8137
Main Campus
Endowment Office Student Center, TSU 606-8132
Lucinda Campus
Executive Assistant 2nd floor, Admin. Bldg., 606-8120
TSU Main Campus
Extension Services 2nd floor, RED Bldg., TSU 606-8191
Office Lucinda Campus
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Gender and Gender and 606-8196
Development Development Bldg., TSU
Main Campus
Graduate School 1st floor, CPAG Bldg., 606-8180
TSU Main Campus
Guidance & Counseling Student Center, TSU 606-8130
Human Resource Mezzanine floor, Admin. 606-8155
Development Bldg., TSU Main Campus
Management Office
Institutional Performance 1st floor, Mixed-use Bldg., -
Monitoring and TSU Main Campus
Evaluation Office
Integrated Management 1st floor, CET. Bldg., TSU 606-8126
System Office Main Campus
Facilities Development 2nd Floor, Business 606-8160
and Management Office Center Bldg., TSU Main
Campus
Internal Audit System Mezzanine floor, Admin. 606-8122
Library - Main 3rd floor, CBA Bldg., 606-8138
TSU Main Campus
Library - Lucinda Jose V. Yap Library 606-8140
Bldg., TSU Lucinda
Campus
Library - San Isidro TSU San Isidro Campus 606-8139
Management Information 2nd floor, Mixed-use 606-8127
Systems Office Bldg., TSU Main Campus
Medical Clinic 1st floor, Admin. Bldg., 606-8136
TSU Main Campus
NSTP Office 1st floor, Multi-purpose 606-8181
Main Campus
Office of Budget & 1st floor, Admin. Bldg., 606-8151
Auxiliary Services TSU Main Campus
Office of Civil Security 1st floor, Admin. Bldg., 606-8166 (Office)
(Office) TSU Main Campus 606-8163 (Main Gate)
Office of Property & Supply and Management 606-8159
Supply Management Office Bldg., TSU Main
Campus
Office of Public Affairs 1st floor, Admin. Bldg., 606-8123
and Information TSU Main Campus
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Office of the University 2nd floor, Admin. Bldg., 606-8101
President TSU Main Campus
Office of the University Office of the University 606-8182
Registrar Registrar Bldg., TSU
Main Campus
Planning and 1st floor, CET. Bldg., TSU 606-8126
Development Office Main Campus
Procurement 1st floor, Admin. Bldg., 606-8157
TSU Main Campus
Professional 606-8193
Development
Records and Archives 1st floor, Admin. Bldg., 606-8156
TSU Main Campus
Research Office 2nd floor, RED Bldg., TSU 606-8190
Lucinda Campus
Sports Development Multi-purpose 606-8134
Management Commercial Bldg., TSU
Main Campus
Student Affairs Services Student Center, TSU 606-8130
Student Development 606-8131
Technology 2ndfloor, RED Bldg., TSU 606-8
Development, Transfer Lucinda Campus
and Commercialization
University Testing & Student Center, TSU 606-8135
Evaluation Lucinda Campus
University Board 2nd floor, Admin. Bldg., 606-8121
Secretary TSU Main Campus
Vice President for 2nd floor, Admin. Bldg., 606-8115
Academic Affairs Office TSU Main Campus
Administration & Finance TSU Main Campus
Research and Extension TSU Main Campus
Services
Planning and Quality TSU Main Campus
Assurance
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Office of the University President
External/Internal Services
Page | 1
1. Action on Contracts and External Agreements
Subject to presence and schedule of the President. Officer-in-Charge of the Office of the
University President will act in the absence or unavailability of the President.
Office or Division: Office of the University President

Classification: Complex
Type of Transaction: G2C - Government to Citizen
G2B – Government to Business Entity/ies
G2G – Government to Government
Who may avail: University Stakeholders, Guests, and Visitors
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Copy of the contract or related documents. Concern Offices or Unit
Review and comments by the University Legal Counsel
Legal Counsel and the recommendations.
Revision of the contract or agreement Concerned Office or Unit
incorporating the Legal Counsel’s
recommendations.
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submission of 1. Review of the None.
pertinent submitted 1 day or less Staff and President,
documents documents. or Officer-in-Charge,
or Representative
OUP
2. Follow up of 1. Approval or None.

contract and disapproval 1 day or less President,
pertinent of document or Officer-in-Charge,
document or Representative
OUP
3. Receipt of 2. Transmittal to None.
preliminary Secretary of Staff
action on Board of 1 day or less OUP
Contract or Regents
Board Secretary
Agreement (BOR), if the
TSU
latter’s action
is needed.
1. Receipt of final 3. Board None. Board Secretary
Action Secretary TSU
includes the
matter in the 1 day or less Staff
OUP
Agenda of
the
Board of Regents
Regular/Spec TSU
ial Meeting of
Page | 2
the Board of
Regents;
BOR acts on
the contract
or
agreement.
TOTAL: None. 4 days, 0
hour/s, 0
minute/s
2. Personal Meeting with the President (Walk-in)

Classification: Simple
Valid Identification Card Stakeholders, Guest, Visitors
Letter of purpose of transaction or visit Stakeholders, Guest Visitors
with the University President
CLIENT STEPS
1. Present the 1. Staff None. Less than 1
identification acknowledges minute Staff
card. the valid OUP
identification
card.
2. Show letter of 2. Staff reads None. 5 minutes
purpose (if any). letter of
Mention the purpose or Staff
purpose of the listens to OUP
transaction or verbal
visit answer.
Informs the
President, or
Page | 3
Officer-in-
Charge, or
Representativ
e about the
visitor and
purpose.
3. Meet the 3. President or None. 15 minutes
President Officer-in- more or less
Charge meets depending on President,
the visitor. the nature of or Officer-in-Charge,
or Representative
Staff checks concern
OUP
availability of
the President
or
Representativ
e. Set
appointment
date and time.
TOTAL: None. 0 day/s, 0
hour/s, ≥20
minutes
(depending
on the nature
of concern)
3. Personal Meeting with the President (With Appointment)


Valid Identification Card Stakeholders, Guest and Visitors
Letter of Appointment Stakeholders, Guest and Visitors
Notice of Acceptance Stakeholders, Guest and Visitors
CLIENT STEPS
Page | 4
1. Present the 3. Staff None. Less than 1
identification acknowledges minute Staff
card. the valid OUP
identification
card.
4. Show 2. Staff verifies None. 1 minute
appointment Notice of
letter. Show Acceptance of Staff
evidence of appointment. OUP
acceptance.
3. Meet the 5. Staff notifies None. 15 minutes
President, or President, or
Officer-in-Charge, Officer-in- President,
or Charge or or Officer-in-Charge,
or Representative
Representative. Representativ
OUP
e of presence
of University
stakeholder.
President or
Officer-in-
Charge meets
the guest or
visitor.
TOTAL None. 0 day/s, 0

hour/s, ≥20
minutes
(depending
on the nature
of concern)
Page | 5
Office of The University President
Internal Services
Page | 6
1. Action on The Approval of Letters/Communications from Different
Colleges/Offices of the University

Type of Transaction: G2G - Government to Government
Who may avail: Offices/Colleges of the University
Request letter for approval Concern Offices or Unit, Students
FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Forward 2. Staff receives None. 10 minutes Staff and President,
letter/communic letters/communicat or Officer-in-Charge,
ation in the ions for approval or Representative
Office of the from the various OUP
University colleges/offices, of
President the University for
approval of the
President.
2.1 Staff checks
completeness
of
letters/communi
cations, and of
the documents
being
submitted. Staff
remands to the
colleges/offices
if the
documents are
not complete.
2.2 If documents
are complete,
Staff forwards
letters/communi
cations to the
President, or
Officer-in-
Page | 7
Charge for
appropriate
action.
2. 2. The President None. 5 minutes President,

approves or or less or Officer-in-Charge,
endorses to the or Representative
Vice OUP
Presidents/appropr
iate officials
concerned, or to
sender/filer for
revision or action.
3. Client receives 3. Staff records the None. 1 day or less Staff
action on letters/communicati OUP
request. ons in the logbook
and forwards
approved
letter/communicatio
n to the Records
Management Unit.
TOTAL: None. 1 day, 0
hour/s 15
minutes
2. Dissemination of Incoming Communication from Outside Persons

or Agencies
Subject to presence and schedule of the President. Officer-in-Charge of the Office
of the University President will act in the absence or unavailability of the President.
Office or Office of the University President

Division:
Type of G2G – Government to Government
Transaction:
Who may avail: TSU Employees
Letters/communications from Outside Persons or Stakeholders, Guest and Visitors
Agencies
Endorsed Letters/communications from Outside Stakeholders, Guest and Visitors
Persons or Agencies
Page | 8
FEES TO PROCESSIN PERSON
BE PAID G TIME RESPONSIBLE
1. Forward 1. Records and Archives None. 5 minutes Clerk
letter to Unit logs and maintains or less Records and
Records a copy of received Archives Unit
Manageme letters/communication None. 5 minutes Staff
nt Unit and forwards such to the or less OUP
Office of the University
President.
1.1 Staff logs the
letters/communicatio
n in the logbook upon
receipt of the
n.
1.2 Forward
n to the President or
Officer-in-Charge for
action and
endorsement.
2. 2. Forward None. 5 minutes
letters/communication or less President,
to the President or or Officer-in-Charge,
Officer-in-Charge for or Representative
OUP
action and
endorsement.
3. Receive 3. Staff logs None. 5 minutes Staff
endorse letter/communications or less OUP
ment or acted upon by the
action on President or Officer-
request in-Charge and
forwards the endorsed
letter/communication
to the concerned
office for
dissemination or
information.
hour/s, 20
minutes
Page | 9
Office of the Vice President for
Administration and Finance
Internal Services
Page | 10
1. Incoming Communication and/or endorsement from the Office of
the University President to the Office of the VP for Administration
and Finance.
Letters are written or printed documents that are used to deliver important or
specific information, to serve as documentation of an event or decision, and/or to ask
for permission to a certain request within an organization.
The Office of the University President devised an Endorsement/Action Form which

is used for the letter of invitation, request of data, extension services, reservation of
facilities, etc. of the different agency and organizations in the national or international
wherein the letter must be reviewed/recorded by the Records and Archives Unit. The
President endorses the letter of communication to the concerned personnel to help
and/or take charge in the decision making and let the undersigned know the status of
specific request/project.
Office/Division: Office of the Vice President for Administration and Finance

Type of Transaction: G2G – Government to Government
Who may avail: All
Endorsement and/or attachments Staff of OUP Office
CLIENT AGENCY ACTIONS FEES PROCESSING PERSON
STEPS TO BE TIME RESPONSIBLE
PAID
1. Sign in the 1. Receive and Log-in None. 2 minutes Staff/Clerk
Client of incoming VPAF
Logbook communication
and/or
endorsement
2. Endorsement of the None. 1 day Staff/Clerk
VP for VPAF
Administration and
Finance to the
concerned
Director/s, Faculty,
or Staff
3. Log-out of outgoing None. 2 minutes Staff/Clerk
communication VPAF
and/or
endorsement
TOTAL: None. 1 day, 0 hour/s,
4 minutes
Page | 11
2. Inter-Office Communication and Transactions
Inter-Office Communication/Transactions is a form of communication that occurs

amongst the top management and its employees within the university. It is integral to
the efficiency and operations of an office.
Office/Division: Office of the Vice President for Administration and Finance

Type of Transaction: G2C – Government to Citizen
Who may avail: All
Documents and/or attachments The Client will provide
(Letter, Purchase Request, Work Order,
Job Order, and Payroll/Voucher
CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
1. Sign in the 1. Receive and Log- None. 2 minutes Staff/Clerk
Client in of incoming VPAF
Logbook communication
and/or transaction
from another
office (e.g. Letter,
Purchase
Request, Work
Order, Job Order,
and
Payroll/Voucher)
2. Signing, or action None. 1 day Staff/Clerk
on the inter-office VPAF
communication
and/or transaction
3. Log-out of None. 2 minutes Staff/Clerk
outgoing VPAF
communication
and/or transaction
from another
office
4 minutes
Page | 12
Office of the Vice President
for Academic Affairs
External Services
Page | 13
1. Travel Order for Students on Local Off-Campus Activities
This reiterated the needed documents spelled out in CHED Memo 63 s. 2017 (Policies and
Guidelines on Local Off-Campus Activities) and the processes in sanctioning official
travel/business of students who will be engaged on local off-campus activities such as
educational trip, students’ fora, academic and allied competitions.
Office or Vice President for Academic Affairs

Division:
Type of G2C - Government to Citizen
Transaction:
Who may avail: Students
Letter of Invitation Office of the College Dean
Endorsement Office of the College Dean
Letter of Request to Attend and Participate in Office of the College Dean
the Activity
Photocopy of Student’s ID The student will provide.
Certificate of Registration Office of the College Dean / Student Portal
Medical Clearance Issued by the University University Medical Clinic
Medical Clinic
Duly Notarized Signed Consent Form by Office of Student Affairs and Services
Parent / Guardian
Course Syllabus Office of the College Dean / Department Chairperson
/ Program Coordinator
Itinerary of the Trip / Activity with Minutes of Secretariat of the Student Organization / Student
the Meeting of the Organization Organization Adviser
Breakdown of Budget or Expenses Secretariat of the Student Organization / Student
(If Financial Collection is required) Organization Adviser
Secretariat of the Student Organization / Student
Minutes of Meeting with Parents or Guardians
Organization Adviser / Office of the College Dean
Secretariat of the Student Organization / Student
First Aid Kit
Organization Adviser
Insurance Office of Student Affairs and Services
Transportation for the Activity
(If no TSU vehicle is available, the following
are to be presented insurance of the vehicle, TSU Motor pool
certification in good condition of the vehicle, (transportation provider)
certification that the driver has acceptable
driving record)
Faculty Loading and Make-up form of the
supervising faculty / personnel in-charge Office of the College Dean
(faculty-student ratio is 1:30)
Page | 14
1. Lodging of 1.The Client will present None. 1 minute Clerk
Travel the correct travel OVPAA
Order and order form and its
attached attached documents
Documents to the VPAA staff
2. 2. The staff will check None. 10 minutes Clerk

the document OVPAA
attached.
Document with
incomplete
attachment will be
returned to the client
for completion.
3. 3. Document with None. 1 minute Clerk

complete OVPAA
requirements will be
recorded by the staff.
For returned
document,
rechecking will be
utilized.
4. 4. The Vice President None. 1 hour Vice President

will evaluate and act OVPAA
on the document.
5. 5. After the evaluation, None. 5 minutes Clerk

the document will be OVPAA
issued/released
either back to the
client or to the office
of the next signatory.

hour, 17
minutes
Page | 15
for Academic Affairs
Internal Services
Page | 16
1. IPCR / DPCR (Faculty Personnel)
The Office of the Vice President for Academic Affairs verifies and confirms the IPCR of faculty
members and the DPCR of the department chairpersons and college deans.
Office or Division: Vice President for Academic Affairs

Who may avail: Faculty
IPCR with Supporting Documents The faculty member will provide.
DPCR with Supporting Documents Department Chairpersons / College Deans
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Lodging of Travel 1. The Client will None. 1 minute Clerk
Order and present the OVPAA
attached correct travel
Documents order form and its
attached
documents to the
VPAA staff
2. 2. The staff will None. 10 minutes Clerk

check the OVPAA
document
attached.
Document with
incomplete
attachment will
be returned to the
client for
completion.

complete OVPAA
requirements will
be recorded by
the staff.
For returned
document,
rechecking will be
utilized.
Page | 17
4. 4. The Vice None. 1 hour Vice President
President will OVPAA
evaluate and act
on the document.
5. 5. After the None. 5 minutes Clerk

evaluation, the OVPAA
document will be
issued/released
either back to the
client or to the
office of the next
signatory.

hour, 17
minutes
2. Payroll / Voucher / Request to Render Overtime/ Request for

Funding
The Vice President for Academic Affairs being the recommendatory personnel, verifies the
accuracy of the amount by looking into the approved letter of request, supporting documents
and the expenses as for funding.

Type of G2G - Government to Government
Transaction:
Who may avail: Student Assistants
Faculty
Non-Teaching Staff
Letter to Request to Render Overtime https://www.tsu.edu.ph/downloads/faculty-and-
personnel/
TSU-ASU-SF-02-Authority to Render Overtime
Approved Request Letter Office of the College Dean / Unit Director
Approved SO and DTR Office of the College Dean / Unit Director
1. Lodging of 1. The Client will None. 1 minute Clerk
Travel Order present the correct OVPAA
and attached travel order form
Documents and its attached
Page | 18
documents to the
VPAA staff.
2. 2. The staff will check None. 10 minutes Clerk

the document OVPAA
attached.
Document with
incomplete
attachment will be
returned to the
client for
completion.

complete OVPAA
requirements will
be recorded by the
staff.
For returned
document,
rechecking will be
utilized.
4. 4. The Vice President None. 1 hour Vice President

will evaluate and OVPAA
act on the
document.

document will be
issued/released
either back to the
client or to the
office of the next
signatory.
hour, 17
minutes
Page | 19
3. Special Order for Lecturers, Part-timers, and Tenured Faculty with
Honorarium Classes
A Special Order is issued to appointed lecturers, part-timers and tenured faculty members
teaching honorarium classes. The Vice President for Academic Affairs being one of the
signatories, confirms the veracity of the teaching load (30 units for lecturers, 6-12 units for
part-timers and not more than 12 units for honorarium classes for tenured faculty).

Faculty Loading with specified number of Office of the College Dean / Department Chairperson
students
CLIENT STEPS
Order and attached present the OVPAA
Documents correct travel
order form and
its attached
documents to
the VPAA staff

check the OVPAA
document
attached.
Document with
incomplete
attachment will
be returned to
the client for
completion.

complete OVPAA
requirements
will be recorded
by the staff.
For returned
document,
Page | 20
rechecking will
be utilized.

evaluate and
act on the
document.

document will
be
issued/released
either back to
the client or to
the office of the
next signatory.

hour, 17
minutes
4. Travel Order for Teaching Personnel

This spell out the needed document and processes in sanctioning official travel/business
of teaching personnel of the University.

Non-Teaching Staff
Invitation Letter The faculty member will provide.
Endorsement Office of the College Dean
Faculty Loading Respective College
Signed make-up class form
Respective College
(for weekday official travel/business)
CLIENT STEPS
Page | 21
Order and attached present the OVPAA
Documents correct travel
order form and
its attached
documents to
the VPAA staff

check the OVPAA
document
attached.
Document with
incomplete
attachment will
be returned to
the client for
completion.
3. 3. Document None. 1 minute Clerk

with complete OVPAA
requirements
will be
recorded by
the staff.
For returned
document,
rechecking will
be utilized.

evaluate and
act on the
document.

document will
be
issued/release
d either back to
the client or to
Page | 22
the office of the
next signatory.

hour, 17
minutes
Page | 23
Office of the Vice President for Research and
Extension Services
Internal Services
Page | 24
1. Accomplishment Reports (Transactions from the Offices of the VP
for RES)
In compliance with the TSU Memorandum Order No. 58, s. 2019, that was issued on
September 18, 2019. The Vice President for Research and Extension Services along
with its offices prepare monthly and quarterly accomplishment reports that will be
submitted to the Institutional Performance Monitoring and Evaluation Office (IPMEO) to
ensure a higher level of performance.
Office or Division: Vice President for Research and Extension Services

Who may avail: Offices of the VPRES
Monthly Accomplishment Report Format IPMEO

1) Log-in of 1) Receive submitted None. 1 minute Clerk
incoming document/s VPRES Office
communication
and/or
endorsement
from the Offices
under VPRES.
2) 2) The staff will check None. 3 minutes Clerk
the document VPRES Office
attached and
whether the
document is signed
by the director.
Note: Document with

incomplete
attachment will be
returned to the client
for completion
3) 3) Document with None 3 minutes Clerk

complete VPRES Office
requirements will be
Page | 25
4) 4) The Vice President None. 10 minutes Vice President
will evaluate and act RES Office
on the document.
5) 5) Log-out of outgoing None. 2 minutes Clerk

communication VPRES Office
and/or endorsement
from the Office of the
Vice President for
Research and
Extension Services
hour/s, 19
minutes
2. Approval/Recommending Approval (Inter-office Communication and

Transactions)
The Vice President for Research and Extension Services being the recommendatory
personnel, verifies the accuracy and check if all requirements are met and evaluate
whether the request should be approved.
Office or Division:Vice President for Research and Extension Services

Type of Transaction:
G2G - Government to Government
Non-Teaching Staff
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
communication
and/or
endorsement
other offices.
2) 2) The staff will check the None. 3 minutes Clerk
document attached and VPRES Office
Page | 26
whether the document is
signed by the proper
signatories.
Document with incomplete

attachment will be
returned to the client for
completion
3) 3) Document with complete None. 3 minutes Clerk

requirements will be VPRES Office
4) 4) The Vice President will None. 10 minutes Vice President
evaluate and act on the RES Office
document.

communication and/or VPRES Office
endorsement from the
Office of the Vice
President for Research
and Extension Services
hour/s, 19
minutes
3. Authority to Render Overtime/Extended Services/ Request for

Approval of Emergency Overtime/Extended Services (Transaction
from Offices of the VP for RES)
personnel, verifies the accuracy and check if all requirements are met and evaluate
whether request should be approved.

Type of Transaction:G2G - Government to Government
Non-Teaching Staff
Page | 27
TSU-ASU-SF-02 to 07 Administrative Services Office or
Download at:
https://www.tsu.edu.ph/downloads/faculty-
TSU-ASU-SF-31
and-personnel/
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1) Log-in of 1) Receive submitted None. 2 minutes Clerk
communication
and/or
endorsement
from
faculties/non-
teaching
personnel/offic
es.
signatories.
Note: Document with

incomplete attachment will
be returned to the client for
completion
document.
for Research and Extension
Services
hour/s, 31
minutes
Page | 28
4. Clearance/Leave Form (Inter-office Communication and
Transactions)
The Vice President for Research and Extension Services being the
recommendatory personnel, verifies the accuracy and check if all requirements are met
and evaluate whether request should be approved.

Non-Teaching Staff
TSU-HRD-SF-45 Human Resources Development and
Management Office or Download at:
TSU-HRD-SF-46 https://www.tsu.edu.ph/downloads/faculty-
and-personnel/
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
communication
and/or
endorsement
from other
offices.
signatories.
Note: Document with

incomplete attachment
will be returned to the
client for completion
document.
Page | 29
Office of the Vice
hour/s,19
minutes
5. Correction, Corrective Action Form Report (CCAR)/Incident/Accident

Report (Transaction of Offices under the VP for RES)
recommendatory personnel, verifies the accuracy of the report particularly if it is a
CCAR/Incident/Accident Report that needs to be evaluated to meet the appropriate
action for the said incident.

Non-Teaching Staff
TSU-IMS-SF-11 Integrated Management System Office or
Download at:
TSU-IMS-SF-50 https://www.tsu.edu.ph/downloads/faculty-
and-personnel/
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
communicati
on and/or
endorsement
from other
offices
Page | 30
signatories.
Document with incomplete

attachment will be returned
to the client for completion
document.
for Research and Extension
Services
hour/s, 31
minutes
6. Daily Time Record/Job Order/Obligation Request and

Status/Special Order/Travel Order (Transaction of Offices
of the VP for RES)
The Vice President for Research and Extension Services verifies the accuracy of
the Daily Time Record of the employees under its offices by reviewing whether it’s signed
by its respective directors. A Special Order is issued to appointed faculty members, and
unit heads for project undertakings. The VPRES being one of the signatories, confirms
the veracity of the special order through the attached document/s. Lastly, travel order for
teaching and non-teaching personnel spell out the needed document and processes in
availing official travel/business of the personnel of the University.

Non-Teaching Staff
Page | 31
TSU-ASU-SF-11 (Daily Time Record) Administrative Services Office or Download
at:
TSU-ASU-SF-23 (Travel Order)
and-personnel/
FEES
CLIENT PROCESSING PERSON
AGENCY ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
communicati
on and/or
endorsemen
t from other
offices
signatories.
Note: Document with

incomplete attachment will be
completion

requirements will be recorded VPRES Office
by the staff.
Note: For returned document,

rechecking will be utilized for
further clarification.

document.

endorsement from the Office
of the Vice President for
Research and Extension
Services
hour/s, 21
minutes
Page | 32
7. Extension Activity and Budget Request/Evaluation of Extension
Program (Transactions from the University Extension Services
Office)
personnel, verifies and confirms the request of its offices. This is to evaluate the
significance and appropriateness of the proposed activity and keep track of the amount
of funds needed/used for this request.

Non-Teaching Personnel
University Extension Services Office or
download at
TSU-ESO-SF-38-01 (June 28, 2018)
https://www.tsu.edu.ph/downloads/faculty-and-
personnel/
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1) Log-in of incoming 1) Receive submitted None. 1 minute Clerk
communication document/s VPRES Office
and/or endorsement
from the University
Extension Services
Office (UESO).
attached and
whether the
document is
signed by the
director.
Document with
incomplete
attachment will be
returned to the
client for
completion
Page | 33
requirements will
be recorded by
the staff.
4) 4) The Vice President None. 3 days Vice President

will evaluate and RES Office
act on the
document.
5) 5) Log-out of None. 2 minutes Clerk

outgoing VPRES Office
communication
and/or
endorsement from
the Office of the
Vice President for
Research and
Extension
Services
hour/s, 9
minutes
8. Incoming Communication and/or endorsement from the Office of

the University President to the Office of the VP for Research and
Extension Services
This service allows a smooth and clear communication and transaction with the Office
of the University President since all communication are done in writing.

Who may avail: Office of the President and other offices
TSU-OUP-SF-01 Revision No. 01 (October 03, Office of the University President
2017)
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
Page | 34
1) Log-in of 1) Receive submitted None. 2 minutes Clerk
communication
and/or
endorsement
from the Office
of the University
President (OUP)
document attached. VPRES Office
3) 3) The Vice President will None. 1 day Vice President

document. She will
endorse the document to
the concerned Director/s,
Faculty, or Staff for:
3.1) For one’s action or

responsibility
3.2) For one’s study and

recommendation
Office of the Vice
7 minutes
Page | 35
9. IPCR/DPCR/OPCR (Inter-office Communication and Transactions)
The Vice President for Research and Extension Services being the designated
Chairperson of the PMT, verifies and confirms the IPCR/DPCR/OPCR to evaluate the
performance of individual faculties, departments, and offices to keep up with the PBB
Targets.

Non-Teaching Staff
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
and/or endorsement
from
faculties/directors/off
ices.
whether the document
is signed by the proper
signatories.
Note: Document with

3) 3) Document with None. 3 minutes Clerk
complete requirements VPRES Office
will be recorded by the
staff.
Note: For returned

document, rechecking
Page | 36
will be utilized for
document.
Office of the Vice
hour/s, 11
minutes
10. Payroll/Voucher/Checks (Documents coming from the

Cashier Office)
The Vice President for Research and Extension Services being one of the
signatories, verifies and confirms the request from other offices.

Non-Teaching Staff
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
communicati
on and/or
endorsement
from the
Cashier
Office
Page | 37
signatories.
Note: Document with

incomplete attachment will be
completion

requirements will be recorded VPRES Office
by the staff.
Note: For returned document,

rechecking will be utilized for
document.
endorsement from the Office
of the Vice President for
Research and Extension
Services
hour/s, 31
minutes
11. Request for Approval of Activity/ Request for Funding

(Transactions from the Gender and Development Office)
recommendatory personnel, verifies and confirms the request of its offices. This is to
evaluate the significance and appropriateness of the proposed activity and keep track of
the amount of funds needed/used for this request.

Page | 38
Gender and Development Office or download at
TSU-GAD-SF-03 https://www.tsu.edu.ph/downloads/faculty-and-
personnel/
FEES
PROCESSIN PERSON
G TIME RESPONSIBLE
PAID
and/or endorsement
from the Gender
and Development
Office (GAD)
2) 2) The staff will None. 3 minutes Clerk
check the VPRES Office
document
attached and
whether the
document is
signed by the
director.
Note: Document with

incomplete
attachment will
be returned to
the client for
completion
requirements will
be recorded by
the staff.
4) 4) The Vice None. 3 days Vice President
President will RES Office
evaluate and act
on the document.
communication
and/or
endorsement from
the Office of the
Vice President for
Page | 39
Research and
Extension
Services
hour/s, 9
minutes
12. Request for Fund Incentive (Publication/Presentation/Citation)

and University Research Evaluation Committee (UREC)
(Transactions from the University Research Office)
The University Research Office needs the approval of the Vice President since (URO)
is under the Vice President for Research and Extension Services. This is to review the
accuracy of the request and if the request is eligible for fund incentive/proposal.

TSU-URO-SF-01 Capsule Proposal Form
TSU-URO-SF-04 Request for Incentive of
Research Output
TSU-URO-SF-19 Request of Fund for
Research Related Activity
University Research Office or download at
TSU-URO-SF-41 Request for Funding of
https://www.tsu.edu.ph/downloads/faculty-and-
Paper Publication
personnel/
TSU-URO-SF-42 Request for Funding of
Paper Presentation
TSU-URO-SF-02 College Research
Evaluation Committee Form (STEM)
TSU-URO-SF-26 College Research
Evaluation Committee Form (SocSci)
1) Log-in of incoming 1) Receive None. 1 minute Clerk
communication submitted VPRES Office
and/or endorsement document/s
Page | 40
from the University
Research Office
(URO).
2) 2) The staff will None. 3 minutes Clerk
check the VPRES Office
document
attached and
whether the
document is
signed by the
director.
Document with
incomplete
attachment will be
returned to the
client for
completion
requirements will
be recorded by
the staff.
4) 4) The Vice None. 3 days Vice President
President will RES Office
evaluate and act
on the document.
communication
and/or
endorsement from
the Office of the
Vice President for
Research and
Extension
Services
hour/s, 9
minutes
Page | 41
13. Request for Meeting/Papers for Action (Transactions from the
Research Ethics Review Committee)
This service allows a smooth and clear communication and transaction with the
Research Ethics Review Committee (RERC) since all communication are done in
writing.

FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
and/or endorsement
from the Research
Ethics Review
Committee (RERC)
attached and
whether the
document is
signed by the
director.
Document with
incomplete
attachment will be
returned to the
client for
completion
requirements will
be recorded by the
staff.
Page | 42
4) 4) The Vice President None. 3 days Vice President
act on the
document.

communication
and/or
endorsement from
the Office of the
Vice President for
Research and
Extension
Services
hour/s, 9
minutes
14. Request to Serve Meals (Inter-office Communication and

Transactions)
The Vice President for Research and Extension Services being the approving
officer, verifies and confirms the request from other offices to serve meal for a meeting,
or an event in the University. This is to evaluate and keep track of the amount of funds
needed/used for this request.

Non-Teaching Staff
Vice President for Administration and Finance
or Download at:
Request to Serve Meal and Snacks
and-personnel/
Page | 43
communication
and/or
endorsement
from other offices
document attached VPRES Office
and whether the
document is signed by
the proper signatories.
Note: Document with

3) 3) Document with None. 3 minutes Clerk
complete requirements VPRES Office
will be recorded by the
staff.

evaluate and act on RES Office
the document.

Office of the Vice
President for
Research and
Extension Services
hour/s, 16
minutes
Page | 44
15. Reviewing of Pertinent documents such, IMS Registered
Forms, Letters, Memorandum of Agreement, Process Flow,
Terminal Report (Other Transactions)
In order to achieve the Tarlac State University’s vision on becoming a premier

university in the Asia-Pacific Region, the Vice President for Research and Extension
Services needs to have a clear communication on achieving its targets with the unit
directors, external collaborators, and more. Thus, communication should be put in writing
to ensure open and transparent communications. A final assessment and evaluation
need to be done before the releasing of documents.

Non-teaching staff
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
communication
and/or
endorsement
from a different
office.
2) 2) The staff will review and None. 3 days Technical
edit (if needed) the Assistant
document, and whether it VPRES Office
provides a clear and
concise message.
have a final review of the RES Office
document.

Office of the Vice
Page | 45
hour/s, 13
minutes
16. Reviewing of Pertinent documents such as, Manual and

Research Proposal/Completed Researches (Other
Transactions)
The Vice President for Research and Extension Services needs to review pertinent
documents such as Manuals and Research Proposals. This is to ensure updated and
accurate information.

Non-teaching staff
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
communication
and/or
endorsement
from a different
office
2) 2) The staff will review and None. 6 days Technical
edit (if needed) the Assistant
document, and whether it VPRES Office
provides a clear and
concise message.
have a final review of the RES Office
document.
Page | 46
Office of the Vice
hour/s, 3
minutes
17. Service Request/ Request for Incentive/ Utility Mode/ Inventions/

Innovations (Transactions from the Technology Development,
Transfer, and Commercialization Office)
personnel, verifies and confirms the request of its offices. This is to evaluate and keep
track of the amount of funds needed/used for this request.

TSU-TTO-SF-01 Technology Development, Transfer, and
Commercialization Office or download at
TSU-TTO-SF-02
https://www.tsu.edu.ph/tdtco/downloads/
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1) Log-in of incoming 1) Receive submitted None. 1 Minute Clerk
and/or
endorsement from
the Technology
Development,
Transfer, and
Commercialization
Office (TDTCO)
Page | 47
2) 2) The staff will check None. 3 Minutes Clerk
attached and
whether the
document is
signed by the
director.
Document with
incomplete
attachment will be
returned to the
client for
completion
3) 3) Document with None 3 Minutes Clerk
requirements will
be recorded by
the staff.
4) 4) The Vice President None. 3 Days Vice President
act on the
document.
5) 5) Log-out of None. 2 Minutes Clerk
communication
and/or
endorsement from
the Office of the
Vice President for
Research and
Extension
Services
TOTAL: None. 3 Days, 0
Hour/s, 9
Minutes
Page | 48
Office of the Board Secretary
External Services
Page | 49
1. Request for Resolution Passed and Approved by the Academic
Council, Administrative Council and Board of Regents
The service allows to request documents.
Office or Division: University/Board Secretary Office

Who may avail: All
Request Form University/Board Secretary Office
will provide.
1. Submit request 1. Pre-assessment of None. 1 minute Clerk
form to the Clerk the request Board Sec. Office
.
2. Preparation of the None. 1-3 days Clerk
requested University/Board
resolutions (either Secretary
Academic,
Administrative or
Board Resolution)
3. Release of None. 2 minutes Clerk

requested University/Board
document Secretary

hour/s, 5
minutes
Page | 50
Internal Audit Service
Internal Services
Page | 51
1. Request for Audit Reports
This service is intended to address specific needs of the Commission on Audit and heads
of Offices/Units/Colleges of the University.
Office or Division: Operations Audit Unit and Management Audit Unit

Who may avail: Commission on Audit and Colleges/Offices/Units of the University
Approved request letter to obtain copy of audit From the Office of the University President
report.
CLIENT STEPS
1. Send request letter 1. Receives None. 1 minute Clerk
to the Office of the approved Internal Audit Services
University request letter
President for and records it in
approval the logbook
2. 2. Internal Audit None. 1 minute IAS Director and Clerk
Service Clerk Internal Audit Services
send the
approved
request letter to
the IAS Director
3. 3. Locates needed None. 1 hour Clerk
report and Internal Audit Services
reproduce it
4. 4. Records the None. 1 minute Clerk
distribution of Internal Audit Services
the requested
report
5. Receive the 5. Send the None. 1 minute Clerk
requested report requested Internal Audit Services
report to the
recipient
TOTAL: None. 0 day/s,
1 hour, 4
minutes
Page | 52
2. Special Audit (Assurance and Advisory)
The special Audit is requested by University President whenever necessary. It is
intended to address current issues on governance, risk assessment and control
processes of the University.
Office or Division: Operations Audit Unit and Management Audit Unit

Classification: Highly Technical
Who may avail: University President
A request letter from the University President From the Office of the University President
to conduct special audit
CLIENT STEPS
1. University 1. Clerk receives None. 3 minutes Clerk
President sends and records Office of the University
request letter for the request President
special audit letter and
Clerk
sends it to the
Internal Audit Service
IAS Director
2. 2. IAS Director None. 1 hour Director and
evaluates the Audit Team Leader
request and Internal Audit Services
assigns the
audit
assignment to
the audit team
leader
3. 3. Audit Team None. 3 hours Audit Team Leader
Leader IAS Director
prepares the Internal Audit Services
Audit Program
and sends it to
IAS Director
for Approval
4. 4. IAS Director None. 1 hour IAS Director
prepares and Internal Audit Services
sends Notice
of Audit to Clerk
Office of the University
University
President
President for
Approval and Clerk
communication Internal Audit Services
to Auditee
Page | 53
5. 5. Perform None. 30 working Audit Team Leader
appropriate days and
auditing Audit Staff
fieldwork Internal Audit Services
6. 6. Preparation None. 1 working day Audit Team Leader,
and approval Audit Staff and
of audit report IAS Director
Internal Audit Services
7. 7. Submission of None. 3 minutes Clerk
the Audit Office of the University
Report to the President
Office of the
Clerk
University
Internal Audit Services
President
8. University 8. Discussion of None. 1 hour University President
President the Audit Office of the University
schedules the Exit Findings with President
Conference the University
Auditee
President,
Auditee, IAS IAS Director and
Director and Audit Team Leader
Audit Team Internal Audit Services
Leader.
TOTAL: None. 31 working
days, 6
hours, 6
minutes
Page | 54
Management Information Systems Office
Page | 55
1. Cabling for New Network Connection
The service allows the installation of cables for a new network connection.
Office or Division: Network Unit/Hardware Unit - Management Information Systems
Office
Classification: Simple to Complex
Type of Transaction: G2C - Government to Citizen; G2G – Government to Government
Who may avail: All TSU Employees; Student Organizations
Cabling Request Form Front Desk at MIS Office
CLIENT STEPS
1) Get Cabling 1) Give Cabling None. 1 – 3 minutes Network/ Computer
Request Form and Request Form Technician
fill out properly. to the client. MIS Office
2) Give filled out form 2) The Network None. 1 – 2 hours Network/ Computer
to a Network Unit Technician will Technician
Staff. schedule the MIS Office
request and
check if there
are available
supplies.
3) Wait for the 3) The Network / None. 1 hour - 2 Network/ Computer
notification of Computer days Technician
network Technician will (depending MIS Office
technician. perform the on the
request if there cabling to be
are available done)
supplies and
will notify
clients if
request has
been done.
hours, 3
minutes
Page | 56
2. Computer Examination
The service allows the assessment of applicant technical skills through the set of
outputs gathered from the examination.
Office or Division: Management Information Systems Office
Type of Transaction: G2C - Government to Citizen; G2G - Government to Government
Who may avail: All Applicants
Computer Examination Log Front Desk at MIS Office
CLIENT STEPS
1) Present the 1) Receive the None. 3 minutes Clerk
Request for HR Form and MIS Office
Computer give the
Examination Form Computer
given by the HR Examination
Staff. log to the
client.
2) Fill out the 2) Get the form None. 5 minutes Clerk
Computer and give MIS Office
Examination Log instructions for
2.1 Await further examination
Instructions from proper.
MIS Clerk.
3) Take the 3) MIS Clerk will None. 1 Hour and Clerk
Examination. monitor the 30 minutes MIS Office
client.
4) Wait for the 4) MIS Staff will None. 10 minutes MIS Staff
Results. rate the MIS Office
client’s output.
4.1 Give the
Computer
Exam Rating
Form.
hour, 48
minutes
Page | 57
3. Resetting and Creating of User Account (Prisms, Student Portal,
Faculty Portal, Employee Portal)
The service allows the resetting of the user's password to change it and secure
the account.
Who may avail: Any TSU student or employee
Request to Create / Reset User Account Front Desk at MIS Office
Form
CLIENT STEPS
1) Get the Request 1) Give the None. 3 minutes Software Unit
to Create / Reset Request to Staff/Clerk
User Account Create / Reset MIS Office
Form and Fill it out User Account
properly Form to the
client
2) Give the filled-out 2) Get the None. 3 minutes Software Unit
form to the Request to Staff/Clerk
Software Unit Create / Reset MIS Office
staff/Clerk User Account
Form from the
client
3) Wait for the 3) The Software None. 5 minutes Software Unit
Software Unit Unit staff/Clerk Staff/Clerk
staff/Clerk to will give to you MIS Office
perform the the data you
request requested
hour/s, 11
minutes
Page | 58
Management Information Systems Office
Internal Services
Page | 59
1. Changing of Posted Schedule
The service allows the official rectification of posted class schedules.
Who may avail: All Faculty and College Clerks
Request to Change Posted Schedule Front Desk at MIS Office
Form
CLIENT STEPS
1) Get the Request 1) Give the None. 3 minutes Clerk
to Change Posted Request to MIS Office
Schedule Form Change
and fill it out Posted
properly Schedule to
the client
2) Give the filled-out 2) Get the None. 3 minutes Clerk
form to the MIS Request to MIS Office
Clerk Change
Posted
Schedule from
the client
3) Wait for the MIS 3) The MIS Clerk None. 5 minutes Clerk
Clerk to perform will change the MIS Office
the request posted
schedule as
requested and
will notify you
if your request
has been
finished.
hour/s, 11
minutes
Page | 60
2. Creation of DMS Access
The service allows the establishment of employees’ access to Data Management
System which is the primary means of information dissemination in the university.
Office or Division: Network Unit/Hardware Unit - Management Information Systems
Office
Who may avail: All TSU Employees
Form
CLIENT STEPS
1) Get Request to 1) Give Request None. 1 – 3 minutes Network/ Computer
Create / Reset to Create / Technician
User Account Reset User MIS Office
Form and fill out Account Form
properly. to client.
2) Give filled out form 2) Give DMS None. 1 – 3 minutes Network/ Computer
to a Network Unit Access to the Technician
Staff. users. MIS Office
3) Wait for the DMS 3) After access is None. 3 – 5 minutes Network/ Computer
access to be created, Technician
created. Network Unit MIS Office
Staff will notify
the client if
they can
already access
the DMS.
hour/s, 11
minutes
Page | 61
3. Creation of Email Account
The service allows the creation of an official university email account.
Office or Division: Network Unit/Software Development Unit - Management Information
Systems Office
Form
CLIENT STEPS
1) Get Request to 1) Give Request None. 1 - 3 minutes Network Technician/
Create / Reset to Create / Computer
User Account Reset User Programmer
Form and fill out Account Form MIS Office
2) Give filled out form 2) Email account None. 2 – 5 minutes Network Technician/
to a MISO will be created Computer
Technical Staff. by a Network Programmer
Unit Staff. MIS Office
3) Wait for the Email 3) After account None. 1 - 3 minutes Network Technician/
account to be is created, Computer
created. MISO Programmer
Technical Staff MIS Office
will give the
user
credentials
needed to be
able to use the
Email Account
from TSU.
hour/s, 11
minutes
Page | 62
4. System Access/Privilege Tagging
The service provides employees with specific system access and/or privilege that is
needed and relevant to their work.
System Access/Privilege Form Front Desk at MIS Office
1) Get the System 1) Give the System None. 3 minutes Clerk
Access/Privilege Access/Privilege MIS Office
Form and fill it out Form to the
properly client
2) Give the filled-out 2) Get the System None. 3 minutes Clerk
form to the MIS Access/Privilege MIS Office
Clerk Form from the
client
Clerk to perform will notify you if MIS Office
the request your request
has been
finished
hour/s, 11
minutes
5. Tagging of Faculty/Room/Schedule
The service allows the tagging of faculty, room, and schedule to respective classes.
Request to Tag Faculty/Room/Schedule Front Desk at MIS Office
form
CLIENT STEPS
1) Get the Request 1) Give the None. 3 minutes Clerk
to Tag Request to MIS Office
Faculty/Room/Sch Tag
Page | 63
edule Form and fill Faculty/Room/
it out properly Schedule
Form to the
client
form to the MIS Request to MIS Office
Clerk Tag
Faculty/Room/
Schedule from
the client
Clerk to perform will encode the MIS Office
the request Request to
Tag
Faculty/Rooms
/Schedule as
requested and
will notify you
if your request
has been
finished
hour/s, 11
minutes
6. Tagging of Honorarium Classes

The service allows the tagging of honorarium classes to faculty.
Tagging of Honorarium Form Front Desk at MIS Office
CLIENT STEPS
1) Get the Tagging of 1) Give the None. 3 minutes Clerk
Honorarium Form Tagging of MIS Office
and Fill it out Honorarium
properly Form to the
client
form to the MIS Tagging of MIS Office
Clerk Honorarium
Page | 64
Form from the
client
Clerk to perform will notify you MIS Office
the request if your request
has been
finished
hour/s, 11
minutes
7. Transfer of Students
The service allows the official transfer of students from one section to another.
Transfer of Students Form Front Desk at MIS Office
CLIENT STEPS
1) Get the Transfer 1) Give the None. 3 minutes Clerk
of Students form Transfer of MIS Office
and fill it out Students Form
properly to the client
2) Give the filled-out 2) Get Transfer None. 3 minutes Clerk
form to the MIS of Students MIS Office
Clerk Form from the
client
Clerk to perform will notify you MIS Office
the request if your request
has been
finished
hour/s, 11
minutes
Page | 65
Hardware Unit
Page | 66
1. Repair of ICT Equipment
The service allows the troubleshooting and repair of the ICT equipment of end-users.
Office or Division: Hardware Unit - Management Information Systems Office
Service Request Form Front Desk at MIS Office
CLIENT STEPS
1) Client will proceed 1) The MIS None. 3 to 10 MIS Hardware
to MIS Office or Technician will minutes Technician
call the MIS Clerk go to the MIS Office
regarding the client’s office *depending
problem to assess the on the
encountered on problem availability of
the hardware. encountered technician
with the
equipment.
2) Wait for the 2) MIS None. 15 minutes to MIS Hardware
equipment to be Technician will 10 working Technician
repaired and perform the hours MIS Office
delivered (if pull necessary *depending
out) steps/actions. on the
assessment
of the
technician
3) Sign the Service 3) Get the signed None. 1 - 3 minutes MIS Hardware
Request Form to form. Technician
be presented by MIS Office
the technician.
hour, 13
minutes
Page | 67
2. Software Installation
The service allows the installation of various software applications needed by end-
users.
CLIENT STEPS
1) Client will call the 1) The MIS None. 3 to 30 MIS Hardware
MIS Clerk Hardware minutes Technician
regarding the Technician will *depending MIS Office
request of proceed to the on what
software client’s office software to
installation. and perform be installed
1.1 Wait for the the software
software installation.
installation to
be completed.
2) Sign the Service 2) Get the None. 1 - 3 minutes MIS Hardware
Request Form to service Technician
be presented by request form MIS Office
the MIS Hardware from the client.
Technician.
hour/s, 30
minutes
Page | 68
Hardware Unit
Internal Services
Page | 69
1. Inspection for Condemn of ICT Equipment
The service allows the condemn of unserviceable ICT equipment for disposal.
Who may avail: All Permanent Employees
Pre-Repair / Inspection Form Front Desk at MIS Office
Property Acknowledgement Receipt Front Desk at Supply and Property Management
Unit
Inventory and Inspection Report of Front Desk at Supply and Property Management
Unserviceable Property Form Unit
CLIENT STEPS
1) Client will call MIS 1) The inspection None. Minimum of Clerk
Office to request officer will 30 minutes Inspection Officer
the technical assess the ICT MIS Office
inspection officer device based Maximum of
for the inspection from the 3 hours
of the ICT device. Property
Acknowledge
ment Receipt
2) Client will sign the 2) The inspection None. 5 minutes Inspection Officer
following: Request officer will MIS Office
for Pre-Repair / present the
Pre-inspection Pre-inspection
Form and Service Form and
Request Form. Service
Request form
to the client to
be signed by
the
accountable
personnel.
3) Client will present 3) The Supply & None. 5 minutes SPMU Staff in
the Pre- Property charge of INI
Repair/Inspection Management
form to the Supply Unit Staff in
& Property charge will
Management Unit prepare the
(SPMU) to Inventory and
prepare the Inspection
Inventory and Report of
Inspection Report
Page | 70
of Unserviceable Unserviceable
Property (INI) Property (INI)
4) SPMU Staff in 4) The MISO None 5 minutes Director of MISO
charge will give Director will Inspection Officer of
the INI form to the sign the INI MISO
inspection officer form.
in charge. To be
sign by the MISO
director
5) The inspection 5) The SPMU will None 5 minutes SPMU Staff in
officer will return receive the INI charge of INI
the INI form to the form
SPMU
hours, 20
minutes
2. Inspection of New ICT Equipment

The service allows the inspection of new ICT equipment delivered to the university.
Who may avail: All Permanent Employees
Inspection and Acceptance Report Form Supply and Property Management Unit
Request for Inspection Form Supply and Property Management Unit
CLIENT STEPS
1) SPMU staff will 1) The inspection None. Minimum of Inspection Officer
request inspection officer will 30 minutes MIS Office
of new ICT proceed with and
devices to the the inspection Maximum of
inspection officer. of the 3 hours.
equipment.
2) SPMU staff will 3) The inspection None. 10 minutes Inspection Officer
present the officer will fill MIS Office
Request for out the
Inspection form Request for
and Inspection Inspection
and Acceptance form and sign
Report to the the Inspection
Page | 71
inspection officer and
to be fill out Acceptance
Report
4) SPMU staff will 2) The inspection None. 5 minutes Inspection Officer
sign the service officer will MIS Office
request form present the
presented by the Service
inspection officer. Request Form
to the SPMU
staff
hours, 15
minutes
3. Preventive Maintenance for Desktop Computer Units

The service allows the monthly scheduled maintenance of computer units to address
issues and alleviate its future reoccurrence for the benefit of the end-user.
Preventive Maintenance Form Front Desk at MIS Office
CLIENT STEPS
1) Wait for the 1) MIS Hardware None. 5 minutes MIS Hardware
notification from Technician will Technician
the MIS Staff. notify client/s MIS Office
scheduled for
computer
preventive
maintenance.
2) Wait for the 2) MIS Hardware None. Minimum of 1 MIS Hardware
preventive Technician will hour and Technician
maintenance to be proceed to the maximum of MIS Office
completed. client/s office. 3 hours
3) Sign the 3) Get the None 5 minutes MIS Hardware
Preventive Preventive Technician
Maintenance Form Maintenance MIS Office
and Service Form and
Request Form
Page | 72
presented by the Service
MIS Hardware Request Form.
Technician.
hours, 10
minutes
Page | 73
Network Unit
Page | 74
1. Wi-Fi Access Registration
The service provides employees and students Wi-Fi access inside the university
premises.
Office or Division: Network Unit - Management Information Systems Office
Who may avail: All TSU Employees and Students
Wi-Fi Access Registration Form Front Desk at MIS Office
1) Get Wi-Fi Access 1) Give the Wi-Fi None. 1 - 3 minutes Network
Registration Form Access Registration Technician
and fill out Form. MIS Office
properly.
2) Give filled out form 2) Network None. 1 - 5 minutes Network
to a Network Unit Technician will Technician
Staff. register the MIS Office
equipment if client
is an employee. If
the client is a
student, he/she will
be given an access
voucher instead.
3) Once equipment is 3) Notify the client of None. 1 - 3 minutes Network
registered, they they are already Technician
will already have registered and/or MIS Office
access to the Wi- guide them to login
Fi facilities of the on the captive
university. For portal.
students they will
just use their
received voucher
as an access to
the captive portal
page to be able to
use the Wi-Fi
facilities of the
university.
hour/s, 11
minutes
Page | 75
Network Unit
Internal Services
Page | 76
1. Creation of Domain Accounts
The service allows the creation of an account to access the TSU Network.
Form
CLIENT STEPS
1) Get Request to 1) Give Request None. 1 - 3 minutes Network Unit Staff
Create / Reset to Create / MIS Office
User Account Reset User
2) Give filled out form 2) Domain None. 2 – 5 minutes Network Unit Staff
to a Network Unit account will be MIS Office
Staff. created by a
Network Unit
Staff.
3) Wait for the 3) After account None. 1 – 3 minutes Network Unit Staff
account to be is created, MIS Office
created. Network Unit
Staff will give
the user
credentials
needed to be
able to log in
the TSU
Network.
hour/s, 10
minutes
Page | 77
2. Creation of Office Communicator Accounts
The service allows the creation of Office Communicator accounts which serves as
the medium of communication for employees within the TSU Network.
Form
CLIENT STEPS
1) Get Request to 1) Give the None. 1 - 3 minutes Network Unit Staff
Create / Reset Request to MIS Office
User Account Create / Reset
Form and fill out User Account
properly. Form to client.
2) Give filled out form 2) OC account None. 2 – 5 minutes Network Unit Staff
to a Network Unit will be created MIS Office
Staff. by a Network
Unit Staff.
3) Wait for the Office 3) The MIS Clerk None. 1 – 3 minutes Network Unit Staff
Communicator will notify you MIS Office
account to be if your request
created. has been After
account is
created,
Network Unit
Staff will give
the user
credentials
needed to be
able to use the
Office
Communicator
hour/s, 10
minutes
Page | 78
3. New Desktop Connection to TSU Network
The service allows the establishment of new desktop connection to the university’s
network.
LAN Access Form Front Desk at MIS Office
CLIENT STEPS
1) Get LAN Access 1) Give LAN None. 1 – 3 minutes Network Technician
Form and fill it out Access Form MIS Office
properly to the client.
2) Give filled out 2) Network unit None. 5 – 10 Network Technician
form to a Network staff will minutes MIS Office
Unit Staff. register the
device to be
able to
connect to the
TSU network.
3) Wait for the 3) Network None. 1 – 3 minutes Network Technician
Network Technician will MIS Office
Technician to notify you if
perform the your request
request. has been done
already.
hour/s, 16
minutes
4. Reset of Domain Accounts

The service allows the resetting of domain account password in case of locked
account or forgotten password.
Form
Page | 79
CLIENT STEPS
1) Get Request to 1) Give Request None. 1 – 3 minutes Network Unit Staff
Create / Reset to Create / MIS Office
User Account Reset User
properly. to clients.
2) Give filled out 2) Network unit None. 5 – 10 Network Unit Staff
form to a Network staff will reset minutes MIS Office
Unit Staff. the domain
account of the
client.
3) Wait for the 3) After account None. 1 – 3 minutes Network Unit Staff
account to be is reset, MIS Office
reset. Network Unit
Staff will give
the user
credentials
needed to be
able to log in
the TSU
Network.
hour/s, 16
minutes
5. Reset of Office Communicator Accounts

The service allows the resetting of Office Communicator accounts in case of locked
account or forgotten password.
Form
CLIENT STEPS
1) Get Request to 1) Give the None. 1 – 3 minutes Network Unit Staff
Create / Reset Request to MIS Office
User Account Create/Reset
User Account
Page | 80
Form and fill out Form to the
properly. client.
2) Give filled out 2) Network unit None. 3 – 5 minutes Network Unit Staff
form to a Network staff will reset MIS Office
Unit Staff. the OC
account of the
client.
3) Wait for the Office 3) After account None. 1 – 3 minutes Network Unit Staff
Communicator is reset, MIS Office
account to be Network Unit
reset. Staff will give
the user
credentials
needed to be
able to use the
Office
Communicator
hour/s, 11
minutes
6. Unblocking of Websites
The service grants the access of personnel to websites that are blocked in the
university network.
Office or Division: Network Unit – Management Information Systems Office
Unblock Website Form Front Desk at MIS Office
CLIENT STEPS
1) Get Unblock 1) Give the None. 1 - 3 minutes Network Technician
Website Form and Unblock MIS Office
fill out properly. Website Form
to the client.
2) Give duly filled out 2) Network Unit None. 1 - 15 Network Technician
form to a Network Staff will minutes MIS Office
Unit Staff. unblock the
websites
requested for
the user
Page | 81
indicated on
the form.
3) Wait for their 3) Notify the None. 1 - 3 minutes Network Technician
request to be client that their MIS Office
accomplished. request is
done.
hour/s, 15
minutes
7. Wi-Fi Setup/Deployment
The service allows the temporary deployment of Wi-Fi facility on areas that needs
Wi-Fi service within the university.
Request for Wi-fi Setup/Deployment Form Front Desk at MIS Office
CLIENT STEPS
1) Get Request for 1) Give the None. 1 – 3 minutes Network Technician
Wi-fi Request for MIS Office
Setup/Deployment Wi-fi
Form and fill out Setup/Deploy
properly. ment Form to
the client.
2) Give filled out 2) After None. 1 – 4 days Network Technician
form to a Network processing of MIS Office
Unit Staff. If form, the
request is given request is
less than a week upon the
before the event availability of
the client needs to equipment. If
fill out the reason equipment is
why the request available, it will
was only given on be configured
a short notice. and deployed
before the
event.
However, if
there are no
Page | 82
equipment
available the
client will be
informed of the
matter.
3) The client will wait 3) Once None. 5 minutes – 2 Network
for the notification. equipment is hours Technician/MIS
configured it Hardware
will be Technician
deployed to MIS Office
the location of
the request
and will notify
the client once
deployed.
4) Inform MIS Staff 4) Once event is None. 5 minutes – 1 Network
that the event is done the hour Technician/MIS
finished. equipment will Hardware
be retrieved by Technician
MIS technical MIS Office
staff.
hours, 3
minutes
Page | 83
Software Development Unit
Page | 84
1. Biometrics Registration
The service allows the collection of bio-information via fingerprinting which enables
the registrants to record time and attendance through biometric system.
Office or Division: Software Development Unit - Management Information Systems
Office
Who may avail: All TSU Employees, Student Athletes, and Student Trainees (at TSU
Hotel)
Biometrics Registration Log Front Desk at MIS Office
CLIENT STEPS
1) Get the Biometrics 1) Give the None. 3 minutes Software Unit Staff
Registration Log Biometrics MIS Office
and fill it out Registration
properly Log to the
client
2) Give the filled-out 2) Get the None. 3 minutes Software Unit Staff
form to the Biometrics MIS Office
Computer Registration
Programmer Log from the
client
3) Wait for the 3) The MIS Clerk None. 10 minutes Software Unit Staff
Computer will notify you MIS Office
Programmer to if your request
perform the has been
request finished
hour/s, 16
mins
2. Blocking and Unblocking of RFID Cards
The service allows the blocking and unblocking of lost RFID to avoid misuse and
unblocking of blocked RFID.
Office
Page | 85
Who may avail: All student and employee RFID card holders may go to the MIS Office
to request for the blocking or unblocking of their RFID Cards
Request to Block/Unblock Form Front Desk at MIS Office
CLIENT STEPS
1) Get the Request 1) Give the None. 3 minutes Clerk/Software Unit
to Block/Unblock Request to Staff
Form and Fill it out Block/Unblock MIS Office
properly form to the
client
2) Give the filled-out 2) Get the filled- None. 3 minutes Software Unit Staff
form to the out form from MIS Office
Software Unit staff the client
3) Wait for the 3) The Software None. 3 – 10 Software Unit Staff
Software Unit staff Unit staff will minutes MIS Office
to block or unblock notify you if
the RFID your RFID has
been Blocked
or Unblocked
hour/s, 16
mins
3. Report Generation
The service allows the clients to request information coming from the different
systems used by the university to aid decision making.
Office
Who may avail: All
Request for Data Form Front Desk at MIS Office
CLIENT STEPS
1) Get the Request 1) Give the filled- None. 3 minutes Clerk/Software Unit
for data form and out form to the Staff
fill it out properly client MIS Office
Page | 86
2) Give the filled-out 2) Get the filled- None. 3 minutes Software Unit Staff
form to the out form to the MIS Office
Software Unit staff client
3) Wait for the 3) The Software None. Minimum of 1 Software Unit Staff
Software Unit staff Unit staff will day and MIS Office
to perform the give to you the maximum of
request data you 5 days
requested
hour, 6
minutes
Page | 87
Software Development Unit
Internal Services
Page | 88
1. Create and Update of Website/Webpage
The service allows client post new content to the university website or update
outdated information to avoid mis information and confusion.
Office
Who may avail: Any TSU employee, both Non-Teaching and Faculty with permanent,
temporary, lecturer, and job order may go to the MIS Office to request
for website/webpage update
Request for Website / Webpage Update Front Desk at MIS Office
Form
CLIENT STEPS
for website / website / Staff
webpage update webpage MIS Office
form and Fill it out update form to
properly the client
2) Give the filled-out 2) Get the website None. 3 minutes Software Unit Staff
form to the / webpage MIS Office
Software Unit staff update form
from the client
3) Wait for the 3) The Software None. Minimum of 1 Software Unit Staff
Software Unit staff Unit staff will day and MIS Office
to perform the notify you if maximum of
request your 5 days
website/webpa
ge has been
updated
hour/s, 6
minutes
Page | 89
2. Development of New Systems/Programs
The service allows clients to request for a new Information System to aid in the
ease of doing business, to be developed in-house by the software development unit.
Office or Division: Software Development Unit – Management Information Systems
Office
System/Program Maintenance and Front Desk at MIS Office
Development Form
CLIENT STEPS
1) Get the 1) Give the None. 3 minutes Clerk/Software Unit
System/Program System/ Staff
Maintenance and Program MIS Office
Development Maintenance
Form and Fill it out and
properly Development
Form to the
client
2) Give the filled-out 2) The Software None. *It depends Software Unit Staff
form to the Unit staff will on the MIS Office
Software Unit staff perform the system /
request. The program
staff may request*
request
meetings to
get more
information
regarding the
system /
program to be
developed
TOTAL: None. It depends on
the system /
program
requested by
the end-user
Page | 90
3. Unposting of Gradesheets
The service allows the unposting of uploaded grades in the system that are needed
to be rectified.
Office
Who may avail: All Faculty
Request to Unpost Gradesheet Front Desk at MIS Office
CLIENT STEPS
for Unpost Request to Staff
Gradesheet form Unpost MIS Office
and fill it out Gradesheet to
properly the client
2) Give the filled-out 2) Get the None. 3 minutes Software Unit
form to the Request to Staff/Clerk
Software Unit Unpost MIS Office
staff/Clerk Gradesheet
from the client
3) Wait for the 3) The Software None. 5 minutes Software Unit
Software Unit Unit staff/Clerk Staff/Clerk
staff/Clerk to will notify you MIS Office
perform the if your
request gradesheet
has been
unposted
hour/s, 11
minutes
Page | 91
Office of Public Affairs
External/ Internal Services
Page | 92
1. Publication of News, Articles, etc. online through the University website
The service allows the posting of news articles and announcements through the
TSU website.
Office or Division: Office of Public Affairs

Type of Transaction: G2C – Government to Citizen or G2G Government to Government
or G2B - Government to Business Entity/ies
Who may avail: All
Materials to be approved The client will provide.
1) Submit the article 1) Receive None. 30 minutes - Technical Staff
to OPA staff or submitted articles 1 hour (but PA Office
notify OPA Director 1.1 ) Deployment may also take
/ Staff on event of staff for days
coverage; Submit event depending on
request letter with coverage the event)
attachments, if
any.
2) 2)Proofread the None. 1-3 hours Director /
contributed article/s; Technical Staff
announcement/s PA Office
3) 3) Upload the article/s None. 20 minutes Technical Staff
/announcement/s to PA Office
TSU website
hour/s, 20
minutes
(minimum)
Page | 93
2. Publication of the TSU Bulletin
The service allows citizens to have a copy of TSU Bulletin, the official publication
of Tarlac State University.

Type of Transaction: G2C – Government to Citizen or G2G – Government to
Government or G2B - Government to Business Entity/ies
Who may avail: All
News, stories, and article that may be The client will provide.
included in TSU Bulletin publication
1) Submit the article to 1) Receive submitted None. 1 day (but Director/
OPA staff or notify articles may also take Technical Staff
OPA Director / Staff 1.1) Deployment more days PA Office
on event coverage of staff for depending on
event the event)
coverage
2) 2) Proofread the None. 3 hours Technical Staff
contributed articles PA Office
3) 3) Review the articles None. 1-3 days Director
for production PA Office
4) 4) Inform the TSU None. 1 day Technical Staff
Business Center PA Office
for production of Staff
TSU Bulletin BAAS Office
5) 5) Distribute the None 1-3 days Technical Staff
copies of TSU PA Office
Bulletin to offices
5.1) Provide
copies for client
request
hour/s, 0
minutes
(minimum)
Page | 94
3. Regulation of Posting and Approval of Advertisement/Announcements
The service allows the review and approval of posters, tarpaulins or other
advertising/announcement materials to be posted inside the university campus.

or G2B - Government to Business Entity/ies
Who may avail: All
Materials to be approved The client will provide.
1) Present material 1) Receive None. 1 minute Technical Staff
subject to submitted PA Office
approval; Submit material/s
request letter with
attachments, if
any.
2) 2) Review submitted None. 1-3 minutes Technical Staff
material/s PA Office
2.1 After
reviewing, staff will
sign on the
material for
approval.
3) 3) Release the None. 1 minute Technical Staff
approved PA Office
material/s
hour/s, 5
minutes
Page | 95
Office of International Affairs
External Services
Page | 96
1. Filing of IDIMSS Student Consultation Log and Assistance Log
The main purpose of the IDIMSS Section is to represent the Marginalized or Under
Represented Students. Assistance and being always open for consultation is one
important key to perform this purpose or duty.
Office or Division: International, Differently-Abled, Indigenous, Marginalized Student

Services
Who may avail: Marginalized or Under-Represented Students
IDIMSS Identification Card
Consultation and Assistance Log Form IDIMSS Office (Student Center)
(TSU-IDI-SF-06)
CLIENT STEPS
1. The Marginalized 1. The office None. 1 minute Staff
or Under shall verify the IDIMSS
Represented Student and
Student shall Identification
present his/her Card
IDIMSS
Identification Card
for verification.
2. The student shall 2. IDIMSS shall None. 2 to 5 Staff
fill out the IDIMSS check the minutes IDIMSS
Student filled-out
Consultation and Student
Assistance Log Consultation
Form. and
Assistance
Log. IDIMSS
shall assess to
what
assistance the
client needs
3. The client shall 3. The office None. 10 minutes Staff
explain the shall assess IDIMSS
concerns to the the
IDIMS Staff conversation
what type of
assistance the
Marginalized
or
Underrepresen
Page | 97
ted student
needs. The
office shall
advise or
endorse the
student to
concerned
office/individua
l.
hour/s, 16
minutes
2. IDIMSS Application for Membership and Identification Card

The main purpose of the IDIMSS section is to give extended services to Marginalized
or under-represented students. May it be a referral to a certain office or give them access
to help them with their specific needs and concerns. The IDIMSS section also promotes
and organize specific programs for the to improve and level the status of under-
represented students.

Services
Type of G2C – Government to Citizen
Transaction:
For Indigenous People – Certificate of
Tribe Membership
For Solo Parent – Solo Parent I.D.
For Persons with disability – PWD I.D.
The student will provide.
For Indigent – 4P’s I.D. of the immediate
family member or Certificate of
Indigency, and BIR Certification of Tax
Exemption
IDIMSS Membership Application form
(TSU-IDI-SF-05)
IDIMSS Office (Student Center Building)
IDIMSS Marginalized Student
Information sheet (TSU-IDI-SF-03)
Two (2) pieces updated 2 x 2 picture Student requirement
Page | 98
1. The client will 1. Review and None. 2 minutes Staff
present his/her evaluate the IDIMSS
pertinent submitted
documents. documents. If the
documents are
sufficient, the
student may
proceed to next
step.
2. The client shall 2. Review and None. 2 minutes Staff
fill out the evaluate the IDIMSS
IDIMSS submitted
Application Application form
Form (TSU-IDI- (TSU-IDI-SF-O5).
SF-O5)
3. The client shall 3. Review and None. 5 minutes Staff
fill out evaluate the IDIMSS
Marginalized submitted
Student Student
Information Information Sheet
Sheet (TSU- (TSU-IDI-SF-03)
IDI-SF-03)
4. IDIMSS 4. If all pertinent None. 10 minutes Staff
Section shall documents and IDIMSS
issue IDIMS forms has been
Identification settled, IDIMS
Card shall file and list
the documents
submitted by the
client and will
issue IDIMSS
Identification
Card
hour/s, 19
Minutes
Page | 99
3. International Student Processing of VISA Conversion
International Students are some of the Marginalized or Underrepresented students in

TSU. The IDIMSS staff, concurrently acting as Liaison Officer of the university to the
Bureau of Immigration and Department of Foreign Affairs – oversees the VISA
Conversion of TSU’s International Students.
Office or Division: International, Differently-Abled, Indigenous, Marginalized

Student Services
(International Students)
Duly Accomplished Consolidated Bureau of Immigration
Application Form (CGAF-003-Rev 2)
Photocopy of Passport Bio Page, Latest Student’s Passport
Arrival stamp, and valid authorized stay
(VISA) and Bureau of Quarantine Stamp
NBI Clearance (if six (6) months or more National Bureau of Investigation
from the date of arrival in the Philippines)
Endorsement addressed to the Prepared by the IDIMSS Staff and Liaison

commissioner from TSU for the Officer
conversion of the applicant’s status,
signed by the School Registrar.
Joint letter request to the commissioner Prepared by the IDIMSS Staff and Liaison
of BI by the Liaison Officer and the Officer
International Student with Signature and
Official Stamp.
Photocopy of the I.D. of the BI Liaison Prepared by the BI Liaison Officer

Officer.
Travel Order (TSU-ASU-SF-23) Downloadable at the TSU official website

https://www.tsu.edu.ph/downloads/facul
ty-and-personnel/.
CLIENT STEPS
Page | 100
1. The International 1. Review and None. 5 minutes Staff and
Student shall evaluate if the Liaison Officer
submit his/her submitted IDIMSS
documents for the documents are
Liaison Officer and complete.
IDIMSS Staff to
process.
Note: submission of
documents must be
two (2) weeks before
the expiration of visa.
2. 2. Prepare the None. 5 minutes Staff and

pertinent Liaison Officer
documents for IDIMSS
the conversion
of VISA of the
Student.
Documents
must be filed
and fastened in
a long white
folder.
2.1 Schedule a None. 30 minutes Staff and
travel to Liaison Officer
the Bureau IDIMSS
of
Immigratio
n Student’s
Desk
3. International 3. Process the None. 1 day Liaison Officer

student should go conversion of IDIMSS
with the liaison visa at the
officer in Student’s Desk,
processing the Bureau of
conversion of visa Immigration
4. The international 4. The Liaison None. 5 minutes Staff and
student shall be Officer and Liaison Officer
notified by the IDIMSS Staff IDIMSS
liaison officer shall inform
regarding the the
status of their International
visa Student
regarding the
Page | 101
approved
schedule of
travel.
hour/s, 45
minutes
4. International Student Processing of VISA Extension
International Students are some of the Marginalized or Underrepresented students

in TSU. The IDIMSS staff, concurrently acting as Liaison Officer of the university to the
Bureau of Immigration and Department of Foreign Affairs –oversees the VISA Extension
of TSU’s International Students.

Services
Who may avail: Marginalized or Under-Represented Students (International
Students)
Duly Accomplished Consolidated Bureau of Immigration
Application Form (CGAF-003-Rev 2)
Photocopy of Passport Bio Page, Student’s Passport
Latest Arrival stamp, and valid
authorized stay (VISA) and Bureau of
Quarantine Stamp
Copy of Latest Transcript of Records TSU Registrar

from two (2) previous semesters.
Honorable Dismissal or Certificate of Previous school attended

Transfer from previous school
Joint letter request to the commissioner Prepared by the IDIMSS Staff and Liaison
of BI by the Liaison Officer and the Officer
International Student with Signature
and Official Stamp.
Page | 102
Photocopy of the I.D. of the BI Liaison Prepared by the BI Liaison Officer
Officer.
Travel Order (TSU-ASU-SF-23) Downloadable at the TSU official website.

CLIENT STEPS
1. The International 1. Review and None. 5 minutes Staff and
Student shall evaluate if the Liaison Officer
submit his/her submitted IDIMSS
documents for the documents are
Liaison Officer and complete.
IDIMSS Staff to
process.
Note: submission of
documents must be
two (2) weeks before
the expiration of visa.
2. Prepare the None. 5 minutes Staff and

2. pertinent Liaison Officer
documents for IDIMSS
the conversion
of VISA of the
Student.
Documents
must be filed
and fastened
in a long white
folder.
3. 3. Schedule a None. 30 minutes Staff and
travel to the Liaison Officer
Bureau of IDIMSS
Immigration
Student’s
Desk
4. International 4. Process the None. 1 day Liaison Officer

student should go conversion of IDIMSS
with the liaison visa at the
officer in Student’s
processing the Desk, Bureau
conversion of visa of Immigration
5. The international 5. The Liaison None. 5 minutes Staff and
student shall be Officer and Liaison Officer
IDIMSS
Page | 103
notified by the IDIMSS Staff
liaison officer shall inform
regarding the the
status of their visa International
Student
regarding the
approved
schedule of
travel.
hour/s, 45
minutes
5. Processing of Documents for Apsotille
The Liaison Officer of the university shall transact, process and provide reportorial
requirements to the Bureau of Immigration and Department of Foreign Affairs. The
liaison officers primarily process certification, authentication and verification (Apostille)
of Memorandum of Agreement, Memorandum of Understanding and other pertinent
documents of the University.
Office or Division: International Affairs

G2C – Government to Citizens
Who may avail: Offices of the University and International Students
Memorandum of Agreement Signed by the Office of the President and
Memorandum of Understanding endorsed to the Office of International Affairs
Diploma/Certificate of Completion from Extended assistance to the International

Schooling; and others. Students if necessary

1. Offices of the 1. The International None. 2 to 5 Staff
University shall Affairs and minutes IDIMSS
endorse signed IDIMSS Staff
MOU / MOA or shall receive Staff
final and original
Page | 104
other pertinent document(s) for Office of
documents assessment and International
checking. Affairs
2. 1. The None. 1 day Staff
International IDIMSS
Affairs Staff
shall process Staff
Office of
the documents
International
for notary of Affairs
MOAs or MOUs
and Certificate
of Authority for
a Notarial Act
(CANA) for
MOAs or MOUs
2.1 The Liaison None. 2 days Staff
Officer and (1 day for IDIMSS
IDIMSS travel and 1
Staff shall day for Liaison Officer
IDIMSS
schedule a release)
travel to the
Department
of Foreign
Affairs and
shall pick up
the
Apostilled
Document
(based on
the date
issued on
the claim
stub)
3. Notify the status
2. Client shall be of the request
notified on the and will take a
status of their copy after None. 10 minutes
request after the handing the
official travel. apostilled copy
to the client
hour/s, 15
minutes
Page | 105
Office of International Affairs
Internal Services
Page | 106
1. Processing of CHED Endorsement for Legitimacy of Travel Abroad
The Office of International Affairs shall transact and process CHED Endorsement for
Legitimacy of Travel Abroad as requirement for all official travel of faculty, non-teaching
personnel and officials abroad.
Office or Division: Office of the International Affairs - Vice President for International
Linkages and External Affairs
Who may avail: Offices of the University
Endorsement from the University Signed by the Office of the President and
President endorsed to the Office of International
Invitation letter, Program and other Affairs
pertinent attachments regarding travel
abroad
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
3. Respective offices 1. Receive the None 2 to 5 Staff
of the University documents minutes Office of
shall submitted. International
endorse/submit Review and Affairs
documents to the evaluate the
Office of documents.
International Advise the client if
Affairs regarding the documents
travel abroad submitted is
insufficient
2. 2. The liaison officer 5 to 10
shall prepare all None minutes Staff
the documents Office of
and forms to be International
Affairs
submitted to
CHED Clerk
International Office of the
Affairs and University
Services President
Page | 107
3. The Liaison Officer None 16 days Office of
3. shall schedule a (1 day for International
travel to the travel ang 15 Affairs
Commission on working days
Higher Education, for release)
Central Office and
shall submit all
pertinent
documents
4. Notify the status Office of
4. Client shall be International
of the request and
notified on the Affairs
will take a copy
status of their None 10 minutes
after handing the
request after the
apostilled copy to
official travel.
the client
TOTAL: None 16 days, 0
hour/s, 25
minutes
Page | 108
Administrative Services Unit
External Services
Page | 109
1. Remittance Voucher Preparation Procedure for BIR
This procedure applies to preparation of remittance voucher of withholding taxes
of Permanent/Temporary/Contractual Employees, Job Orders, Lecturers/Part-timers.
Office or Division: Administrative Services Unit – Payroll and Remittance Section

Who may avail: BIR
1) Remittance List (original copy) From Administrative Services Unit – Payroll and
Remittance Staff
2)Disbursement Voucher [three (3) copies) From Administrative Services Unit – Payroll and
Remittance Staff
3)Obligation Request [four (4) copies] From Administrative Services Unit – Payroll and
Remittance Staff
FEES TO BE *PROCESSING PERSON
PAID TIME RESPONSIBLE
1) 1) Prepares None. 2 days Payroll and/or
Monthly Remittance Staff
Remittance List. Administrative
Services Unit
2) 2) Reviews None. 10 minutes Payroll and/or
remittance list Remittance Staff
including Administrative
checking of Services Unit
figures entered.
3) 3) Prints None. 10 minutes Payroll and/or
Remittance List. Remittance Staff
Administrative
Services Unit
4) 4) Prepares None. 2 minutes Payroll and/or
Obligation Remittance Staff
Request and Administrative
Disbursement Services Unit
Voucher
5) 5) Signs None. 3 minutes Head
Remittance List, Administrative
Obligation Services Unit
Request and
Disbursement
Voucher.
6) 6) Logs documents None. 2 minutes Receiving/Relea
and forwards to sing Staff
the next office Administrative
concerned. Services Unit
Page | 110
hour/s
27 minutes
*under normal circumstances
*per remittance list
2. Remittance Voucher Preparation Procedure for GSIS

This procedure applies to preparation of remittance voucher of premiums and/or
loans of Permanent/Temporary/Contractual Employees.
Who may avail: GSIS
1) Remittance List (original copy) From Administrative Services Unit – Payroll
and Remittance Staff
2)Disbursement Voucher [three (3) copies) From Administrative Services Unit – Payroll
3)Obligation Request [four (4) copies] From Administrative Services Unit – Payroll
FEES TO *PROCESSING PERSON
1) 1) Prepares Monthly None. 4 to 6 days Payroll and/or
Remittance List. (depending on Remittance
the status of Staff
employee) Administrative
Services Unit
2) 2) Reviews remittance list None. 10 minutes Payroll and/or
including checking of Remittance
figures entered. Staff
Administrative
Services Unit
3) 3) Prints Remittance List. None. 10 minutes Payroll and/or
Remittance
Staff
Administrative
Services Unit
4) 4) Prepares Obligation None. 2 minutes Payroll and/or
Request and Remittance
Disbursement Voucher Staff
Administrative
Services Unit
5) 5) Signs Remittance List, None. 10 minutes Head
Obligation Request
Page | 111
and Disbursement Administrative
Voucher. Services Unit
6) 6) Logs documents and None. 2 minutes Receiving/Rele
forwards to the next asing Staff
office concerned. Administrative
Services Unit
TOTAL: None. ≤6 days, 0
hour/s
34 minutes
3. Remittance Voucher Preparation Procedure for HDMF

This procedure applies to preparation of remittance voucher of premiums and/or
loans of Permanent/Temporary/Contractual Employees, Job Orders, Lecturers/Part-
timers.
Who may avail: HDMF
1) Remittance List (original copy) From Administrative Services Unit – Payroll
2)Disbursement Voucher [three (3) copies) From Administrative Services Unit – Payroll
1) 1) Prepares Monthly None. 2 days Payroll and/or
Remittance List. Remittance
Staff
Administrative
Services Unit
2) 2) Reviews remittance list None. 10 minutes Payroll and/or
including checking of Remittance
figures entered. Staff
Administrative
Services Unit
Remittance
Staff
Page | 112
Administrative
Services Unit
Disbursement Voucher Staff
Administrative
Services Unit
Obligation Request and Administrative
Disbursement Voucher. Services Unit
Services Unit
hour/s,
27 minutes
4. Remittance Voucher Preparation Procedure for PHIC

This procedure applies to preparation of remittance voucher of premiums of
Permanent/Temporary/Contractual Employees and Job Orders.
Who may avail: PHIC
1) Remittance List (original copy) From Administrative Services Unit –
Payroll and Remittance Staff
2)Disbursement Voucher [three (3) copies) From Administrative Services Unit –
3)Obligation Request [four (4) copies] From Administrative Services Unit –
1) 1) Prepares Monthly None. 4 days Payroll and/or
Remittance List. Remittance
Staff
Administrative
Services Unit
Page | 113
2) 2) Reviews remittance None. 10 minutes Payroll and/or
list including checking Remittance
of figures entered. Staff
Administrative
Services Unit
Remittance
Staff
Administrative
Services Unit
Disbursement Staff
Voucher Administrative
Services Unit
Obligation Request Administrative
and Disbursement Services Unit
Voucher.
Services Unit
hour/s 29
minutes
5. Utilities’ Voucher Preparation Procedure

This procedure applies to preparation of payment voucher of utilities - Electric (Tarlac
Electric Inc.), Water (Primewater), Telephone (PLDT), and Internet (Converge/PLDT).
Office or Division: Administrative Services Unit – Remittance Section

Type of Transaction: G2B – Government to Business Entity/ies
Who may avail: TEI, Primewater, PLDT/Converge
1)Statement of Accounts (SOA) From TelCos (PLDT and
Converge)/Company
2)Disbursement Voucher [four (4) copies] From Administrative Services Unit –
Remittance Staff
Page | 114
Remittance Staff
1) Submits monthly 1) Receives monthly None. 2 minutes Remittance
SOA through email Statement of Account Staff
or by a courier. (SOA)/billing. Administrative
Services Unit
2) 2) Reviews and checks None. 5 minutes Remittance
SOA. Staff
Administrative
Services Unit
TelCos
(PLDT and
Converge)
/Company
3) 3) Prepares monthly None. 5 minutes Remittance
summary. Staff
Administrative
Services Unit
4) 4) Computes Withholding None. 3 minutes Remittance
Taxes. Staff
Administrative
Services Unit
5) 5) Encodes figures to None. 5 minutes Remittance
disbursement voucher Staff
and obligation request. Administrative
Services Unit
6) 6) Prints Disbursement None. 3 minutes Remittance
Voucher and Staff
Obligation Request Administrative
Services Unit
7) 7) Signs Disbursement None. 5 minutes Head
Voucher and Administrative
Obligation Request. Services Unit
Services Unit
hour/s, 30
minutes
Page | 115
Administrative Services Unit
Internal Services
Page | 116
1. Checking of Special Order for Honorarium Classes, Lecturers and
Part-timers
This procedure applies to checking of Special Orders.
Office or Division: Administrative Services Unit – Payroll Section

Who may avail: All TSU lecturers, part-timers & plantilla personnel with honorarium
classes
1)Unapproved Special Order From the College.
2)Individual Faculty Loading From the College.
3)College Summary of Faculty Loading From the College.
4)Approved Justification Letter (if necessary) From the College.
5)Any Legal Basis (if necessary) From the College.
6)Approved Request Letter (if necessary) From the College.
7)Rotation Plan (if applicable) From the College.
1) Submits Special 1) Receives S.O. and None. 1 minute Receiving/Rele
Order (S.O.) signed attached documentary asing Staff
by the faculty and requirements (S.O. not Administrative
Dean and all signed by the Services Unit
documentary concerned faculty
requirements. and/or Dean shall not
be accepted).
2) 2) Checks S.O. based on None. 10 minutes Administrative
the set guidelines and Staff
including Administrative
completeness of Services Unit
supporting documents
3) 3) Reviews and signs None. 15 minutes Head
S.O. Administrative
Services Unit
4) 4) Logs S.O. and None. 1 minute Receiving/Rele
Services Unit
TOTAL: None. 27 minutes
Page | 117
2. Payroll Preparation for All Personnel Benefits of
Permanent/Temporary/Contractual Employees
This procedure applies to payroll preparation for All Personnel Benefits of
Regular/Temporary/Contractual employees (determination of personnel entitled and/or
qualified to such benefit is not included in this procedure).

Who may avail: All TSU personnel entitled to benefits
1)List of personnel with pro-rated benefit/s and From Administrative Services Unit –
not entitled to receive such benefit/s. [one (1) Payroll Staff/HRDMO (if necessary)
copy]
2)Payroll [three (3) copies] From Administrative Services Unit –
Payroll Staff
Payroll Staff
4)Disbursement Voucher [three (3) copies]
5)Prooflist [two (2) copies] From Administrative Services Unit –
Prooflist in-charge
6)For single payee: three (3) copies From Administrative Services Unit –
Disbursement Voucher and four (4) copies Payroll Staff
Obligation Request
1) 1) Prepares list of None. 1 hour Payroll Staff
personnel entitled to Administrative
the benefits. Services Unit
2) 2) Prepares None. 3 hours Payroll Staff
payroll/disbursement Administrative
voucher (including Services Unit
encoding of
deductions if any).
3) 3) Checks figures entered None. 1 hour Payroll Staff
in the Administrative
payroll/disbursement Services Unit
voucher.
4) 4) Prints None. 30 minutes Payroll Staff
Payroll/disbursement Administrative
voucher. Services Unit
5) 5) Prepares Obligation None. 2 minutes Payroll Staff
Request. Administrative
Services Unit
Page | 118
6) 6) Prepares proof list (not None. 1 hour Proof list in-
applicable if single charge
payee). Administrative
Services Unit
7) 7) Signs payroll and None. 10 minutes Head
Prooflist. Administrative
Services Unit
Services Unit
hours, 44
minutes
3. Payroll Preparation for Overtime/Extended Services

This procedure applies to payroll preparation for Overtime/Extended Services.

Transaction:
Who may avail: All TSU personnel with approved authority to render overtime and
extended services.
1)Approved authority to render From the employee/s claiming their payment
Overtime/Extended Services [two (2) xerox for the Overtime/Extended Services they
copies] rendered.
2)Report on Overtime/Extended Services From the employee/s claiming their payment
Rendered [two (2) xerox copies] for the Overtime/Extended Services they
rendered.
3)Statement of Overtime/Extended Services From the employee/s claiming their payment
[two (2) xerox copies] for the Overtime/Extended Services they
rendered.
4)Accomplishments Reports [two (2) xerox From the employee/s claiming their payment
copies] for the Overtime/Extended Services they
rendered.
5)Daily Time Record [two (2) xerox copies] From the employee/s claiming their payment
for the Overtime/Extended Services they
rendered.
6)Payroll [three (3) copies] From Administrative Services Unit – Payroll
Staff
Page | 119
Staff
Prooflist in-charge
For single payee: three (3) copies From Administrative Services Unit – Payroll
Disbursement Voucher and four (4) copies Staff
Obligation Request
1)Submits signed 1) Receives DTR and None. 2 minutes Payroll Staff
DTR and all attached documentary Administrative
documentary requirements (unsigned Services Unit
requirements DTR shall not be
(items 1 to 5 accepted).
only).
2) 2) Checks DTR and None. 3 to 30 Payroll Staff
submitted documents. minutes Administrative
depending on Services Unit
the bulk of
DTRs
received.
3) 3) Computes None. 5 to 50 Payroll Staff
total/allowable number minutes Administrative
of hours rendered. depending on Services Unit
the number of
dtr received.
4) 4) Encodes total/allowable None. 10 minutes Payroll Staff
number of hours per DTR Administrative
rendered (including Services Unit
deductions, if any).
5) 5) Checks figures entered None. 1 minute Payroll Staff
in the Administrative
voucher.
7) 7) Prepares Obligation None. 1 minute Payroll Staff
Services Unit
8) 8) Prepares prooflist (not None. 5 minutes Proof list in-
applicable to single charge
Services Unit
9) 9) Counter signs None. 5 minutes Head
Services Unit
Page | 120
voucher and signs
prooflist.
10) 10) Logs documents and None. 2 minutes Receiving/
forwards to the next Releasing Staff
Services Unit
TOTAL: None. 0 day/s, ≤1
hour, 48
minutes
*maximum of ten (10) persons per payroll
4. Payroll Preparation for PVP of Permanent and Temporary

Teaching Employees
This procedure applies to payroll preparation for PVP of Permanent and

Temporary Teaching Employees.

Who may avail: Permanent and Temporary Teaching Employee
Payroll Staff
Payroll Staff
3)Disbursement Voucher [three (3) copies]
Prooflist in-charge
Obligation Request
1) 1) Prepares computation None. 3 to 5 days Payroll Staff
of Proportional Vacation (depending on Administrative
Pay (PVP) of each the availability Services Unit
employee as to the of data from
number of days and the hrdmo)
corresponding amount to
Page | 121
be received by each
employee.
2) 2) Prepares payroll None. 1 day Payroll Staff
including encoding of Administrative
deductions. Services Unit
3) 3) Checks figures None. 1 hour Payroll Staff
entered in the Administrative
voucher.
5) 5) Prepares Obligation None. 2 minutes Payroll Staff
Services Unit
6) 6) Prepares prooflist (not None. 10 minutes Proof list in-
Services Unit
7) 7) Signs None. 10 minutes Head
voucher and prooflist. Services Unit
forwards to next office Releasing Staff
concerned. Administrative
Services Unit
TOTAL: None. ≤6 days
1 hour, 54
minutes
5. Payroll Preparation for Salary of Job Orders

This procedure applies to payroll processing for Salary of Job Orders.

Who may avail: TSU Job Orders
1)Daily Time Record (DTR) [two (2) original From the Job Order/s.
copies] signed by the immediate supervisor
Payroll Staff
Page | 122
Payroll Staff
Prooflist in-charge
Obligation Request
*PROCESSING
FEES TO PERSON
CLIENT STEPS AGENCY ACTIONS TIME
BE PAID RESPONSIBLE
1) 1) Prints DTRs. None. 2 hours Payroll Staff
Administrative
Services Unit
2) Receives DTR. 2) Distributes Job None. 4 hours to 1 Payroll Staff
Orders’ DTRs. day Administrative
(depending on Services Unit
the availability
of job order)
3) Submits DTR 3) Receives DTR None. 1 minute to Payroll Staff
signed by the (unsigned DTR shall not 1.5 hours Administrative
immediate be accepted). (depending on Services Unit
supervisors. the bulk of dtrs
to be
received)
4) 4) Computes actual None. 1 minute to 6 Payroll Staff
number of hours hours Administrative
rendered. (depending on Services Unit
the number of
dtrs received)
5) 5) Encodes total number None. 4 hours Payroll Staff
of hours rendered Administrative
(including deductions). Services Unit
Reviews the figures
encoded
voucher and Obligation Services Unit
Request.
7) 7) Prepares prooflist (not None. 1 hour Proof list in-
applicable if single charge
Services Unit
8) 8) Signs payroll and None. 5 minutes Head
prooflist and counter Administrative
signs disbursement Services Unit
voucher.
Page | 123
Services Unit
TOTAL: None. ≤2 days,
6 hours,
45 minutes
6. Payroll Preparation for Salary of Lecturers/Part-timers and

Faculty with Honorarium
This procedure applies to payroll preparation for Salary of Lecturers/Part-
timers and plantilla personnel with honorarium class.

Who may avail: All TSU lecturers, part-timers and plantilla personnel with honorarium
class
1)Daily Time Record (DTR) [one (1) original From the College.
copy] signed by the immediate supervisor
2)Summary of hours rendered [one (1) original From the College.
copy and one (1) xerox copy] signed by the
College clerk and Dean
3)Approved Special Order (SO) [one (1) xerox From the College.
copy]
Payroll Staff
Payroll Staff
Prooflist in-charge
Obligation Request
1) Submits signed 1) Receives documents None. 1 minute to 10 Receiving/
DTR, Summary of (unsigned DTR and/or minutes Releasing Staff
Hours Rendered incomplete (depending on Administrative
and Special Order. attachments shall not the bulk of Services Unit
be accepted).
Page | 124
DTRs to be
received)
2) 2) Checks DTRs and None. 5 minutes to Payroll Staff
computes total number 50 minutes Administrative
of hours rendered. (depending on Services Unit
the number of
DTRs
received)
3) 3) Prepares payroll None. 10 minutes Payroll Staff
(including encoding of Administrative
deductions, if any). Services Unit
voucher and Services Unit
Obligation Request.
5) 5) Prepares proof list (not None. 5 minutes Proof list in-
Services Unit
6) 6) Counter signs None. 3 minutes Head
voucher and signs Services Unit
prooflist.
Services Unit
hour, 22
minutes
* maximum of ten (10) faculty per payroll
7. Payroll Preparation for Salary/PERA of

Permanent/Temporary/Contractual Employees
This procedure applies to payroll preparation for Salary/PERA of

Permanent/Temporary/Contractual Employees (determination of amount of deductions and
adjustments to salary if any, are not included in this procedure).

Page | 125
Who may avail: All TSU employee
Payroll Staff
Payroll Staff
Prooflist in-charge
Obligation Request
1) 1) Prepares payroll None. 4 hours Payroll Staff
including encoding of Administrative
all deductions and Services Unit
salary adjustments, if
any.
2) 2) Checks figures None. 40 minutes Payroll Staff
voucher.
Payroll/disbursement Administrative
4) 4) Prepares and prints None. 2 minutes Payroll Staff

Obligation Request. Administrative
Services Unit
5) 5) Prepares prooflist None. 30 minutes Proof list in-
(not applicable if charge
single payee). Administrative
Services Unit
6) 6) Signs prooflist, None. 10 minute Head
Obligation Request.
Services Unit
hours, 54
minutes
*under normal circumstance
Page | 126
8. Payroll Preparation for Salary of Student Assistants
This procedure applies to payroll preparation for Salary of Student Assistants.

Who may avail: All TSU student assistants.
1)Daily Time Record (DTR) [two (2) original copy] From the College.
signed by the College Dean
2)Approved request letter [one (1) xerox copy] From the College.
3)Certificate of Registration (COR) [one (1) xerox From the student/College.
copy]
Payroll Staff
Payroll Staff
Obligation Request
1) Submit signed 1) Receives DTR, None. 1 to10 minutes Receiving/
DTR, approved documents and (depending on Releasing Staff
request letter and attachments (unsigned the number of Administrative
COR. DTR shall not be DTRs to be Services Unit
accepted). received)
2) 2) Checks DTR and None. 1 minute to 10 Payroll Staff
attachments. minutes Administrative
the number of
DTRs
received)
3) 3) Computes total None. 10 minutes Payroll Staff
number of hours Administrative
rendered. Services Unit
4) 4) Encodes total number None. 3 minutes Payroll Staff
of hours rendered. Administrative
Services Unit
5) 5) Checks figures None. 1 minute Payroll Staff
voucher.
Page | 127
Obligation Request.
7) 7) Countersigns None. 5 minutes Head
Services Unit
hour/s, 43
minutes
*maximum of ten (10) students per payroll
9. Photocopying of Documents
This procedure applies to reproduction of various documents of the University.

Who may avail: All TSU personnel
Log Sheet From the Business Center – Printing
Section
Document/s to be reproduced. From the client.
1) Gives document/s 1) Verifies/confirms None. 1 minute Printing Staff
to be reproduced. details of documents Administrative
Specifies the to be reproduced as Services Unit
number of copies, specified by the client.
type/size of paper
and color of ink to
be used.
2) 2) Sets the photocopying None. 1 minute Printing Staff
machine. Administrative
Services Unit
Page | 128
3) 3) Prints the document/s. None. 5 to 30 Printing Staff
minutes Administrative
the number of
documents to
be
reproduced)
4) 4) Sorts the documents. None. 10 minutes Printing Staff
Administrative
Services Unit
5) 5) Logs the number of None. 1 minute Printing Staff
copies, lay out, and Administrative
type of printing in the Services Unit
log sheet.
6) Acknowledges 5) None. 1 minute
receipt of
documents by
signing on the
logbook.
hour/s, 44
minutes
10. Request for Personnel-Related Documents Preparation

Procedure
This procedure applies to all request for personnel-related documents of
Permanent/Temporary/Contractual Employees, Job Orders, Lecturers and Part-
timers.
Office or Division: Administrative Services Unit

Who may avail: All TSU personnel
1)Properly accomplished Request Slip Form From Administrative Services Unit
(TSU-ASU-SF-30).
1) Accomplishes 1) None. 3 minutes
Request Slip Form
(TSU-ASU-SF-30).
Page | 129
2) Submits properly 2) Receives properly None. 1 minute Receiving/
filled-out Request accomplished slip and Releasing Staff
Slip Form confirms other details, Administrative
if necessary. Services Unit
3) 3) Forwards the slip to None. 1 minute Receiving/
the administrative staff Releasing Staff
in-charge. Administrative
Services Unit
4) 4) Prepares, prints and None. 30 minutes to Administrative
counter-signs the 4 hours Staff
document based on (depending on Administrative
the information found. the nature of Services Unit
request/s)
5) 5) Signs the document/s. None. 1 minute Head
Administrative
Services Unit
6) 6) Logs the document/s. None. 1 minute Receiving/
Releasing Staff
Administrative
Services Unit
receipt of
documents by
signing in the
outgoing logbook.
hours,
8 minutes
11. Ring Binding of Documents

This procedure applies to ring binding of various documents of the University.

Who may avail: All TSU personnel.
1)Log Sheet From the Business Center – Printing
Section
2)Document/s for ring bound. From the client.
Page | 130
1) Gives document/s 1) Receives and None. 1 minute Printing Staff
to be ring bound. determines the details Administrative
of documents. Services Unit
2) 2) Prepares all the None. 2 minutes Printing Staff
materials and Administrative
equipment needed. Services Unit
3) 3) Punch the documents. None. 5 to 30 Printing Staff
minutes Administrative
the thickness
of the
documents)
4) 4) Trims the edges of the None. 3 minutes Printing Staff
plastic ring bind. Administrative
Services Unit
5) 5) Logs the number of None. 1 minute Printing Staff
books in the log sheet. Administrative
Services Unit
receipt of
documents by
signing in the
logbook.
hour/s, 38
minutes
Page | 131
Procurement Unit
External Services
Page | 132
1. Sale of Bidding Documents
The service provides the suppliers and contractors on the process on how to
acquire Bidding Documents.
Office or Division: Procurement Unit - BAC Secretariat Division

Classification: Simple (up to 3 days)
Who may avail: All (if any citizen is eligible)
Bidding Documents (4 copies) BAC Secretariat Division, Procurement Office and
PHILGEPS website
FEES TO BE PROCESSING PERSON
1. Submit all 1. The BAC None. 5 minutes BAC Secretariat
requirements and Secretariat shall Staff
present all receive the Procurement Unit
original copies. letter of intent
from
prospective
bidders
2. 2. The BAC More than 1M 5 minutes BAC Secretariat

Secretariat will up to 5M= Staff
assess the 5,000 Procurement Unit
payment.
More than 5M
up to 10M=
10,000
More than 10M

up to 50M=
25,000
More than 50M

up to 500M=
50,000
More than
500M= 75,000
3. 3. The contractor More than 5 minutes BAC Secretariat
shall pay the 1M up to 5M Staff
fee at the = PhP 5,000 Procurement Unit
Cashiering Unit
Page | 133
More than Staff
5M up to 10M Cashiering Unit
= PhP 10,000
More than
10M up to 50M
= PhP 25,000
More than
50M up to
500M
= PhP 50,000
More than
500M
= PhP 75,000
4. 4. The BAC shall None. 5 minutes BAC Secretariat
require the Staff
prospective Procurement Unit
bidder/supplier
a photocopy of
his/her official
receipt and
issue complete
set of bidding
documents
TOTAL: (Total fees to 0 day/s, 0

be paid will hour/s, 20
depend on the minutes
equivalent
amount of
allotted budget
stated on the
table above)
Page | 134
2. Canvassing of Request
The service provides information on how canvassers of TSU Procurement Unit

distributes/retrieves Request of Quotation on any eligible supplier or contractor.
Office or Division: Procurement Unit - Planning & Canvassing Division

Classification: Highly Technical (7 days to 20 days)
Request for Quotation (3 copies) Receiving & Canvassing Division, Procurement
Office

1. Browse Request 1. The Canvassing None. 3 to 5 days Staff
for Quotation with Unit shall post Planning and
attach supporting the Request of Canvassing
documents on Quotation at the Division
Philgeps. Philgeps with
ABC above
50,000
2. Receive Request 2. Distribute RFQ None. 1 to 3 days Staff

for Quotation to all eligible Planning and
with attach contractors/supp Canvassing
supporting liers Division
documents.
3. 3. The Canvassing None. 1 hour Staff

Staff shall Planning and
retrieve all RFQ Canvassing
distributed to all Division
eligible
contractors/supp
liers

hour, 0
minute/s
Page | 135
3. Performance Evaluation of Contractors/Suppliers
The service provides information on how Contract Management Division staff in

Procurement Unit of Tarlac State University to conduct Suppliers Performance Evaluation to the
End-Users for evaluation of all the items delivered & services accomplished.
Office or Procurement Unit - Contract Management Division

Division:
Type of G2B – Government to Business Entity/ies
Transaction:
Suppliers Performance Evaluation Form Contract Management Division
(1 copy)
1. Client 1. The Contract Mgt. None. 1 day
receive Unit shall distribute Staff
performanc performance Contract Mgt.
e evaluation evaluation form to all Division
form completed projects.
2. Client will 2. The Contract Mgt None. 30 minutes

send back Unit shall prepare a Staff
the monthly report on the Contract Mgt.
accomplish result of performance Division
performanc evaluation conducted
e evaluation to all
form. suppliers/contractors
to be submitted to the
Head of the Unit.
3. 3. After review and None. 30 minutes
checking on the Unit Head
report submitted by Contract Mgt.
the Contract unit, the Division
unit head shall
transmit the report to
the OIC-CAO.
TOTAL: None. 1 day, 1 hour,
0 minute/s
Page | 136
Procurement Unit
Internal Services
Page | 137
1. Preparation and Submission of Annual Procurement Plan (APP)
This services as required by the law to offices and colleges to submit their Project
Procurement Monitoring Plan for the applicable year to be included in the Annual
Procurement Plan of the University.
Office or Division: Procurement Unit - BAC Secretariat Division

Transaction:
Who may avail: Residents only
Project Procurement Monitoring Plan Form BAC Secretariat Division, Procurement Office
(3 copies)
2. Submit all 3. The BAC None. 2 months BAC Secretariat
requirements and Secretariat shall (March to Staff
present all receive and April of the Procurement
original copies. logged the current year) Unit
Approved PPMP
of each
Offices/Unit/Colle
ges of the
University.
2. 4. The BAC None. 1 day BAC Secretariat
Secretariat will Staff
prepare a Procurement
schedule to the Unit
evaluation of
PPMP for each
units and
offices/colleges

Secretariat shall Staff
forward the Procurement
Schedule of Unit
PPMP Evaluation
for approval
Page | 138
4. 4. The BAC shall None. 1 day BAC Secretariat
forward the Staff
approved Procurement
Schedule of Unit
PPMP Evaluation
Staff
to the Record and
Records and
Archives Unit to Archives Unit
inform
units/colleges/offi
ces on the
scheduled
evaluation
5. 5.The BAC shall None. 1 day BAC Secretariat

notify the PPMP Staff
Evaluation Procurement
Committee in Unit
writing on the
Scheduled PPMP
Evaluation
6. 6. The BAC shall None. 2 months BAC Secretariat

arrange, (May to June Staff
documents and of the current Procurement
assist the PPMP year) Unit
Evaluation
PPMP
Committee during Evaluation
the Evaluation Committee
Procurement
Unit
7. 7. The BAC None. 1 month BAC Secretariat
Secretariat shall (July of the Staff
consolidate the current year) Procurement
evaluated PPMP Unit
8. 8. The BAC shall None. 1 month BAC Secretariat

forward the (July of the Staff
consolidated APP current year) Procurement
to the Budget Unit
Management Unit
Budget Officer
for the allocation Budget
of funds Management
Unit
9. None. 1 week BAC Secretariat
9. The BAC shall and
forward the BAC Chairs
Page | 139
Funded (First week of Procurement
Consolidated APP August of the Unit
to be signed by current year)
authorized Chief CAO
Administrative
signatory
Office
Vice President
Administration
and Finance
President
10. 10. The BAC shall None. 1 day BAC Secretariat
submit the Staff
approved APP to Procurement
the Government Unit
Procurement
Policy Board
(GPPB) and PS-
DBM through on-
line and directly
to the office of the
GPPB

Secretariat shall Procurement
post to the Unit
Transparency seal
Staff
a conspicuous
Office of Public
place the Affairs and
Approved APP Information
stamped received
by the GPPB and
duly stamped by
the OPAI for
posting.

file the approved Procurement
APP of the Unit
University.
TOTAL: None. 6 months, 1

week, & 7
days
Page | 140
2. Processing of Purchase Request / Job Order
The service provides information for offices and colleges of Tarlac State University
on the processing of their Purchase Request or Job Order.
Office or Division: Procurement Unit - Planning & Canvassing Division

Request for Funding, Purchase Request, Supply Downloadable from TSU Portal
Availability Inquiry, Job Order, Request for
Quotation (3 copies each)
Abstract of Quotation, BAC Resolution Receiving & Canvassing Division, Procurement Unit
(3 copies each)
Purchase Order & Work Order (5 copies each) Contract Management Division, Procurement Unit
1. Submit all 1. The approve None. 5 minutes
requirements and Purchase Document
present all original Request or Job Controller
copies. Order with Procurement
Unit
supporting
documents by Receiving Staff
shall be received Procurement
and logged by Unit
the unit and
attached form for
the number of
days to process:
Period of Action-SF
076
Supporting
Documents:
• Duly signed SAI
• Funding form
(for request not
included in the
approved APP)
• Designs/layout
(if applicable)
Page | 141
2. 2. The Receiving None. 5 minutes Receiving Staff
staff shall Procurement
forward the Unit
Approved
Purchase
Request / Job
Order to the
BAC Secretariat
Section for
processing
3. BAC Secretariat
3. The BAC None. 5 minutes
affix control Procurement
Unit
number on the
Approved
Purchase
Request/Job
Order
4. BAC Secretariat
4. The BAC None. 10 minutes
Unit
Approved PR/JO
to the BAC Chair
for the
identification of
mode of
procurement.
(SF-075)
5. 5 The BAC None. 10 minutes Document

Secretariat will Controller
Unit
approved PR/JO
to the DCC for BAC
the preparation of Secretariat Staff
Request for Procurement
Quotation and Unit
retain documents
for processing
under public
bidding.
Page | 142
6. 6. The BAC shall None. 2 days BAC Secretariat
prepare the Staff
bidding Procurement
documents for Unit
the processing of
request under
public bidding
7. 7. The BAC shall None. 1 hour BAC Secretariat

post to the Staff
Philgeps those Procurement
Unit
request for public
bidding
8. 8. The Canvassing None. 1 hour Staff

Section shall post Planning and
those requests to Canvassing
Division
be process under
alternative Mode
of Procurement
with below
50,000 ABC
9. 9. The BAC None. 28 to 58 days BAC Secretariat

Secretariat shall (with failed Staff
prepare the bidding) Procurement
Unit
conduct public
bidding for
request to be
undertaken
through public
bidding None. 1 to 3 days Planning and
Canvassing
9.1 The Canvassing Division
Unit will conduct
canvassing for
request
undertaken
through
alternative mode
of procurement
None. 30 minutes
10. 10.The BAC shall BAC Secretariat
prepare BAC Staff
Page | 143
resolutions for Procurement
projects Unit
completed which
are undertaken
through public
bidding and BAC
Resolutions for
request
undertaken
through
alternative mode
of procurement
with an ABC
above 50,000
Staff
11. 11. The Canvassing None. 1 day Planning and
shall forward the Canvassing
sealed quotation Division
of
contractors/suppl
iers to the TWG-
Technical and
end-user for the
evaluation of
items.
12. 12. The Canvassing None. 30 minutes to Staff

Unit shall prepare 2 hours Planning and
the Abstract of Canvassing
Quotation for Division
request
undertaken
through
alternative mode
of procurement
13. 13. The Canvassing None. 1 day Document
Unit shall route (depends on Controller
the Abstract of the Procurement
Quotation for availability of Unit
signing by the the BAC
BAC Members members)
14. 14. The BAC None. Min. 15 mins;
Secretariat shall max 30 mins. BAC Secretariat
completed Unit
projects
Staff
Page | 144
undertaken Contract Mgt.
through public Division
bidding together
will all
supporting
documents to
the Contract
Mgt. Unit for the
preparation of
Notice of Award
and Purchase
Order for the
projects
undertaken
through
alternative mode
of procurement
15. 15. Notice of Award None. 1 day Staff

shall be (depends on Contract Mgt.
forwarded to the the Division
Office of the availability of
Clerk
President for signing
President’s
Approval. officer) Office
16. 16. None. 5 minutes Unit Head

Countersign Procurement
ed the Unit
Purchase
Order
17. 17. The Contract None. 5 minutes Staff
Mgt. Division Contract Mgt.
shall forward the Division
duly
Budget Officer
countersigned
Budget
PO/WO to the Management
Budget Office for Unit
obligation for
funds
18. 18. Issue copy of None. 30 minutes to Staff

duly approved 2 days Contract Mgt.
Notice of Division
Award/Purchase
Order/Work
Order to
Page | 145
suppliers/contract
or for
signing/confirmati
on though phone
call or sending of
scanned copy
through mail
19. 19. The Contract None. 5 minutes Staff

Mgt. Unit shall Contract Mgt.
forward copy of Division
duly confirmed
PO/WO to the
Commission on
Audit
20. 20. All complete None. 10 minutes Staff

documents shall Contract Mgt.
be forwarded to Division
the SPMU for the
fulfillment of
contracts.
Documents:
• Purchase
Order
• Work Order
• Contracts
And all supporting
documents
21. 21. For None. 5 minutes to
transparenc 1 hour BAC Secretariat
y the BAC Procurement
shall post Unit
the awarded
Staff
projects/con Planning and
tracts at the Canvassing
TSU Division
website,
conspicuou Document
s place and Controller
philgeps Procurement
Unit
hour/s, 0
minutes
Page | 146
Civil Security Unit
Page | 147
1. Claiming of Lost and Found Items
This service allows all stakeholders to claim the item/s that are declared to be
lost and found inside the university.
Office or Division: Civil Security Unit

Type of Transaction: G2C - Government to Citizen or G2G – Government to Government
Who may avail: All stakeholders
One (1) valid Identification Card The claimant will provide.
CLIENT STEPS
1) 1) Accept lost None. 1 Minute Administrative Aide or
and found Security Guard on
item/s Duty
recovered and Civil Security Unit
keep in a safe
compartment.
2) 2) Evaluate and None. 5 Minutes Administrative Aide or
seek more Security Guard on
information Duty
about the Civil Security Unit
item/s.
3) Claimant will 3) Further None 5 Minutes Administrative Aide or
claim the item/s verification will Security Guard on
recovered. be done to Duty or Chief of
ensure item/s Operation
Civil Security Unit
is/are owned
by the
claimant.
4) Claimant must 4) Provide None 2 Minutes Administrative Aide or
accomplish information as Security Guard on
information part of Duty or Chief of
needed. document Operation
Civil Security Unit
process.
None. 0 day/s,
TOTAL: 0 hour/s,
13 Minutes
Page | 148
2. Procedure for Action on Complaint
This service allows all stakeholders to resolve their complaints inside the university.

Written statement indicating the detailed The client will provide.
information about the incident/accident.
CLIENT STEPS
1) Submit the 1) Accept the None. 1 Minute Administrative Aide
document. document Civil Security Unit
submitted.
2) 2) Gather None. Security Guard on
information Duty or
from the Head Guard or
complainant Chief for Operation
Civil Security Unit
and other
factors.
3) 3) Investigators None Security Guard on
prepare spot Duty or
report and Head Guard or
blotter in the Chief for Operation
Civil Security Unit
security
Within
activity
20 days
logbook.
4) 4) Endorse to None Head Guard or
the higher Chief for Operation or
authority, If Civil Security Officer
the findings Civil Security Unit
have probable
cause. If not,
amicable
settlement is
observed as
an option.
None. 20 day/s,
0 hour/s,
TOTAL:
1 Minute
(Subject for further investigation)
Page | 149
3. Procedure for CCTV Review
This service allows all stakeholders to gain access in reviewing the footages
inside the university at a given place and time for the purpose of investigation.

Classification: Complex to Highly Technical
Written statement indicating the detailed The client will provide.
information about the event.
Approved letter subject for investigation From Data Privacy Officer.
CLIENT STEPS
1) Submit the 1) Accept the None. 1 Minute Administrative Aide
document. document and Civil Security Unit
ask
information for
further
verification.
2) 2) Review the None. Administrative Aide
CCTV footage Civil Security Unit
in given
specific
location and
time.
3) Submit the 3) Accept the None Within Administrative Aide
approved letter approved letter 20 days Civil Security Unit
subject for and provides
investigation. the specific Head Guard
Chief for Operation
footage/s
Civil Security Officer
needed as Civil Security Unit
evidence.
4) Accomplish the 4) Provide the log None 1 Minute Administrative Aide
information in the sheet. Civil Security Unit
log sheet before
leaving the office.
None. ≤20 day/s,
0 hour/s,
TOTAL:
2 Minutes
(Subject for further investigation)
Page | 150
Civil Security Unit
Internal Services
Page | 151
1. Application for Permit to Stay
This service allows all faculty and staff to stay inside the university for a specific time.

Who may avail: All TSU Faculty and Staff
Approved letter with detailed information From respective college/office/unit.
Accomplished form From the Civil Security Unit
CLIENT STEPS
1) Accomplish the 1) Accept the None. 1-2 Minutes Administrative Aide
form by the accomplished Civil Security Unit
Requester with form and
attached approved attached
letter. document.
2) 2) Evaluate the None. 5 Minutes Administrative Aide
form before Civil Security Unit
certifying to
the authorities.
2.1 Give back
to the
requestor the
incomplete
form.
3) Requestor must 3) Receive None 5 Minutes Administrative Aide
re-accomplish the submitted Civil Security Unit
form and submit form.
afterwards.
4) 4) The form will None < 1 Hour Head Guard or
be signed by Chief for Operation or
either of the Civil Security Officer
authorities if Civil Security Unit
the information
is complete.
0 day/s,
None. < 1 hour/s,
TOTAL:
10-12
Minutes
Page | 152
2. Application for Overnight Parking
This service allows all faculty and staff to park their vehicle inside the
university for a specific time.

Who may avail: All TSU Faculty and Staff
Accomplished form From the Civil Security
CLIENT STEPS
1) Accomplish the 1) Accept the None. 1-2 Minutes Administrative Aide
form. accomplished Civil Security Unit
form.
2) 2) Evaluate the None. 5 Minutes Administrative Aide
form before Civil Security Unit
certifying to
the authorities.
2.1 Give back
to the
requestor the
incomplete
form.
3) Requestor must 3) Receive None 5 Minutes Administrative Aide
re-accomplish the submitted Civil Security Unit
form and submit form.
afterwards.
4) 2) The form will None < 1 Hour Head Guard or
be signed by Chief for Operation or
either of the Civil Security Officer
authorities if Civil Security Unit
the information
is complete.
0 day/s,
None. < 1 hour/s,
TOTAL:
10-12
Minutes
Page | 153
Records and Archives Unit
External Services
Page | 154
1. Receiving of Documents (External)
The service allows a systematic procedure of receiving records/documents from
other agencies/institutions (government or non-government), taking into consideration
the agency’s Policies and Procedure on official communications (Admin. Order No.
68.,s.2018), compliance to Republic Act 9470 (National Archives of the Philippines,
(NAP Act of 2007), RA 10173 (Data Privacy Act), Executive Order No. 2 -The Freedom
of Information (FOI) Act and RA 11032-Ease of Doing Business(EODB).
Office or Division: Records and Archives Unit
Transaction: G2B – Government to Business Entity/ies
Who may avail: All
Communication letter from outside agencies The client will provide
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1) Present the 1) Review and receive the None. 1-5 minute/s Staff,
communication communication. The Receiving and
letter with letter should be address Dispatch,
attachments, if to the TSU President RAU
any. and shall be indicated if
printed by or received
thru postal.
2) 2) Stamp using the RAU None 1-5 minute/s Staff,
seal at the upper right Receiving and
portion. Assign a tracer Dispatch,
number, date, time and RAU
initial of the RAU
receiving staff.
3) 3) Record the None 1-5 minute/s Staff,
communication in the Receiving and
assigned logbook of Dispatch,
external documents. RAU
4) 4) Forward the recorded None 1-5 minute/s Staff,
communication to the Receiving and
Office of the President Dispatch,
and inform the RAU
concerned client.
hour/s, 20
minutes
Page | 155
2. Request/Access of Information
The service allows anyone to access the transactions relative to Executive Order
No. 2, Freedom of Information Act.

Who may avail: All
FOI Request Form (TSU-RAU-SF-07) Records and Archives Unit
1) The requestor 1) Personnel-in- None. 1-5 minute/s Staff
shall accomplish charge shall conduct RAU
the TSU-RAU the initial evaluation
FOI Form of the completely FOI Officer
TSU
(Internal or filled-up FOI request
External) form. Deny if the
FOI request form is
incomplete.
2) 2) The personnel-in- None For simple Staff
charge shall release transaction, RAU
the information if release the
available. information FOI Officer
TSU
within the
date of
request or not
to exceed 7
working days.
For complex
transaction
follow the
regulations
under
Executive
Order No. 2
(Freedom of
Information
Act)
hour/s, 5
minutes
Page | 156
Records and Archives Unit
Internal Services
Page | 157
1. Receiving and Control (Internal)
The service allows a systematic procedure of receiving and control of
records/documents within the University, taking into consideration the agency’s Policies
and Procedure on official communications (Admin. Order No. 68.,s.2018), compliance
to Republic Act 9470 (National Archives of the Philippines, (NAP Act of 2007), RA 10173
(Data Privacy Act), Executive Order No. 2 -The Freedom of Information (FOI) Act and
RA 11032-Ease of Doing Business(EODB).

Who may avail: All
Communication letter duly signed by the The client will provide.
TSU President/ Vice President/s or
Authorized representative
1) Present the 1) Review the None. 5 minutes (if Staff,
communication nature/format of simple) Receiving and
letter with the 10 minutes (if Dispatch,
attachments, if any. communication. complex) RAU
The
record/docume
nt shall be duly
signed by
proper authority
before receiving
the document.
2) 2) Stamp using the None 1-5 minute/s Staff,
RAU seal at the Receiving and
upper right Dispatch,
portion. Assign RAU
a tracer
number, date,
time and initial
of the RAU
receiving staff.
3) 3) Get one original None 1-5 minute/s Staff,
copy. If the Receiving and
original is to be Dispatch,
released, the RAU
records file
shall indicate
Page | 158
“Received
original copy”
by the data
owner.
4) 4) Record to the None 1-5 minute/s Staff,
appropriate Receiving and
logbook. Dispatch,
RAU
5) Receive the 5) Dispatch the None 1-5 minute/s Staff,
recorded recorded Receiving and
communication communication: Dispatch,
5.1) Signed in the 5.1) Directly to RAU
appropriate the data
logbook by owner.
the
client/receiver. 5.2) Send to OC
5.2) Receive the or post to
recorded DMS (if
communicatio recipients are
n thru Office less than ten
communicator (10) different
(OC) or from colleges/offic
the DMS. es.
5.3) Pigeon
5.3) Signed in the Hole
pigeon hole stationed at
monitoring the Records
form. and Archives
Unit and
inform the
concerned
personnel.
hour/s, 30
minutes
Page | 159
2. Request for Disposal of Records or Use of Storage
The service allows employees responsible in the disposal of records or use of
storage to 100% ensure the application of the NAP General Disposition Schedule and
TSU Records Disposition Schedule (RDS)

Who may avail: All
RAU Request for Authority to Dispose of Records and Archives Unit
Records or Use of Storage Form (TSU-
RAU-SF-05)
1) Submit the duly 1) The staff in- None. 1-5 minute/s Staff
signed RAU Form charge review the Storage In-Charge
(TSU-RAU-SF- completely filled- RAU
05). up form submitted.
2) 2) Classify if for None 1-5 minute/s Staff
disposal or use of Storage In-Charge
storage (if for RAU
storage, transfer
to storage area; if
for disposal,
transfer to the
disposal area)
3) 3) Dispatch 1 copy None 1-5 minute/s Staff
of the signed RAU RAU
Form to the
requestor.
4) 4) The RAU Head None Yearly Head
shall prepare once RAU
a year a Request
of Authority to
Dispose using
NAP Form No. 3
duly signed by the
Agency Head and
submit to the
National Archives
of the Philippines
(NAP) for approval
Page | 160
5) 5)The actual None Once a year, Head
disposal shall be but RAU
scheduled by the depending
Agency once upon the
received the volume of the
approval from the requested
NAP. valueless
records
6) 6) Proceeds on the Once the Staff
sale of Valueless actual Cashiering Unit
records (disposal) disposal was
shall be receipted undertaken
at the Cashiering
Office
hour/s, 15
minutes
Page | 161
Supply and Property Management Unit
External Services
Page | 162
1. Disposal of Used/Unserviceable Supplies, Materials and Equipment
The service allows the disposal of used/unserviceable supplies, materials and

equipment upon the approval of required documents.
Office or Division: Inventory & Disposal Section – Supply and Property Management
Unit
Type of Transaction: G2B - Government to Business Entity/ies
Who may avail: Business Enterprises
Bidding Documents BAC Disposal Secretariat
CLIENT STEPS
2) Secure bidding 4) Issues bidding None 10 minutes BACD Secretariat
documents documents / SPMU
guidelines to
interested
bidder/s.
5) Inspection of items 4) Supervise the None *30 minutes BACD Secretariat
inspection of SPMU
items for
disposal. BAC on Disposal
SPMU
6) Attend Pre-bid 5) Answers None **30 minutes BACD Secretariat
conference queries / SPMU
clarifications in
the items for BAC on Disposal
disposal, SPMU
scope of work
and other
requirements.
7) Submit a sealed 6) Opening of None Within seven BACD Secretariat
bid bids. (7) working SPMU
days from
Pre-bid
Evaluation of Within three BAC on Disposal

bids. (3) working SPMU
days
8) Receive Notice of 7) Prepares and None One (1) day BACD Secretariat
Award issues Notice SPMU
of Award to
the winning University President
bidder. OUP
Page | 163
9) Payment of bid 8) Receives Bid Within five (5) Cashiering Staff
amount payment and amount days upon Cashiering Unit
issues Official receipt of
Receipt. NOA
10) Submit Official 9) Records None 10 minutes BACD Secretariat
Receipt Official and
Receipt Disposal Staff
Number, SPMU
prepares and
issues gate
pass.
11) Hauling of 10) Checks and None Within seven Disposal staff
used / verifies items (7) days upon SPMU
unserviceable and receipt of
items documents. NOA Guard on duty
CSU
TOTAL: Bid 24 days, 0
amount hour/s, 20
minutes
Note: *Duration of activity depends on the location of items for disposal.

**Duration of activity depends on the number of interested bidder/s.
2. Receipt of Deliveries of Supplies, Materials and Equipment

The service allows the receiving, inspection and acceptance for deliveries of
supplies, materials and equipment.
Office or Division: Receiving & Acceptance Section – Supply and Property Management
Unit
Type of G2B - Government to Business Entity/ies
Transaction:
Who may avail: Suppliers / Contractors
Approved Purchase Order / Work Order Procurement Unit
2) Present 4) Checks / verifies None 5 minutes Supplies & Materials
required approved / PPE Staff
documents for contract/s and SPMU
the delivery of other supporting
items. documents.
Page | 164
5) Delivery of items 4) Checks, counts None. *25 minutes Supplies & Materials
and receives / PPE Staff
delivery of item/s SPMU
if in conformity
with the Member/s
specifications Inspection
indicated in the Committee
contract.
Prepares and
issues Request
for Inspection
6) Completion of 5) Checks, inspects None *45 minutes Supplies & Materials
the delivery of and accepts / PPE Staff
items. item/s delivered. SPMU
Posts delivered
items manually Member/s
and Inspection
electronically in Committee
the stock/ledger
card and Supply
Inventory
System
6) Prepares None 15 minutes Clerk and Head
Disbursement SPMU
Voucher, check
and validates End-user
attachments,
forwards DV to
end-user to
certify expenses
incurred under
his/her direct
supervision.
TOTAL: None 0 day/s, 1
hour, 30
minutes
Note: *Duration of activity depends on the quantity, installation and training/s required for the
delivered item/s
Page | 165
Supply and Property Management Unit
Internal Services
Page | 166
1. Issuance of Supplies, Materials and Equipment
The service allows the issuance of supplies, materials and equipment to end-user/s.
Office or Division: Issuance Section – Supply and Property Management Unit
Type of G2C - Government to Government
Transaction:
Who may avail: Respective end-users
Requisition & Issue Slip (RIS) Front Desk at SPMU Office
2) Receive notice 5) Prepares notice for None 10 minutes S & M Staff
for available the availability of PPE Staff
items items SPMU
6) Presents 5) Checks, approves None 15 minutes Receiving Clerk,
accomplished and records the Head,
RIS availability of S & M Staff and
items. PPE Staff
Prepares and SPMU
signs ICS (for
small tangible
items with
estimated useful
life of more than
one year).
Prepares and
signs Property
Acknowledgement
Receipt (PAR) for
PPE.
7) Receive items 6) Checks, counts None *30 minutes S & M Staff
and issue items to PPE Staff
end-users. SPMU
Posts issued items
manually and
electronically in
the stock/ledger
card and supply
inventory system.
hour/s, 55
minutes
Note: *Duration of activity depends on the quantity of requested and issued items.
Page | 167
Human Resource
Development and Management Office
Page | 168
1. Request for Other Personnel-Related Documents and Reports
The service allows retrieval or acquisition of documents archived and documented
by the office for the benefit of the concerned personnel or for any legal purposes it
may be used.
Office or Division: Human Resource and Development Management Office

Who may avail: All
Request Letter and/or attachments The applicant or client will provide.

1) Submit request 1) Receive None. 1 minute Messenger
letter with submitted HRDM Office
attachments, if document/s
any.
2) 2) Verify submitted None. 2 minutes Messenger and
documents. Concerned Unit
Head
2.1 After HRDM Office
verification,
messenger will
inform the client
about release date
of the requested
document.
3) 3) Prepare the None. 3-7 days Concerned Unit
requested Head and Staff
HRDM Office
personnel-related
documents and/or
reports.
4) 4) Release of the None. 2 minutes Messenger
requested HRDM Office
document.
hour/s, 5
minutes
Page | 169
Page | 170
1. Hiring of Temporary/ Contractual
The service will help the University recruit and select qualified and competent
faculty members.
Office or Division: Human Resource Development and Management
Office/Recruitment, Selection and Promotion Unit
Who may avail: All
Personnel Requisition Slip and Qualification HRDM Office / TSU Website
Standard (TSU-HRD-SF01, TSU-HRD-SF-
02A / 2B)
Application Letter (Original only) The applicant or client will provide.
Personal Data Sheet/Resumé (Original only) The applicant or client will provide.
Official Transcript of Record (Original and one The applicant or client will provide.
(1) xerox copy)
Certificate of units earned in Post-graduate The applicant or client will provide.
course/s, if any. (Original and one (1) xerox
copy)
Certificate of Eligibility, if applicable. (Original The applicant or client will provide.
and one (1) xerox copy)
Certificate of Trainings/Seminar-Workshops The applicant or client will provide.
for the last five (5) years. (Original and one (1)
xerox copy)
Certificate of Awards, Plaque or Letter of The applicant or client will provide.
Commendation for the last ten (10) years.
(Original and one (1) xerox copy)
Certificate of Employment, including outside The applicant or client will provide.
of government service. (Original and one (1)
xerox copy)
Performance Rating/IPCR The applicant or client will provide.
(Last two (2) rating in the present plantilla)

1) Dean/Director/Head 1) Receive QS Form None 1 minute Messenger
will submit the HRDM Office
accomplished QS
Form
2) Hiring 2) Publishes Vacant None 1 hour
Director/Dean/Head Positions RSPU Staff
will wait for the *if there are no available HRDMO
applicants. RSP staff
Page | 171
posting of the vacant shall publish the vacant CSC FO
position position for external
*if applicable hiring (Faculty positions Staff
are exempted from RSPU
publication per CSC
ruling)
3) Submit application 3) Receive submitted None 10-14 days Messenger and
requirements. requirements of RSPU Staff
applicants HRDMO
*receiving of
application is until
the date specified in
the publication
4) Hiring 4) RSPU Staff None. 30-45 Messenger and

Director/Dean/Head screens pertinent minutes RSPU Staff
will wait for the list of documents of HRDM Office
qualified applicants applicants and
screened by the forwards to the
RSPU Staff. concerned Dean /
Director / Heads for
final selection.
5) Qualified Applicants 1) HRMPSB None 1 day HRMPSB
will wait for the Evaluator Evaluator
schedule of demo and evaluates the RSPU Staff
interview and documents of the HRDM Office
examination selected
applicants.
2) Qualified applicants 6) RSPU staff notifies None 10 minutes RSPU Staff

will wait for the applicants for the HRDM Office
schedule of demo schedule of demo
interview and interview.
7) Clients will prepare 3) Convenes demo None 2-5 hours HRMPSB and
for the interview and and interview. (time varies RSPU Staff
demo. with the HRDM Office
number of
applicants)
4) Applicants will attend 8) Conducts None 3 hours Psychometrician
to the scheduled psychological test HRDM Office
examination. for selected
applicants.
Page | 172
9) Applicants will wait 5) Prepares Ranking None 45 minutes RSPU Staff
for the result. Result for approval HRDM Office
of the Hiring
Dean/Director; Hiring
Supervisor
Notifies hired
Office/College
applicant.
6) Applicants will wait 10) Conducts None 30 minutes RSPU Staff

for the result background check HRDM Office
*applicable only for
externally hired
applicant
11) Client will be 7) Route the None. 2 hours Messenger
informed for the Recommendation HRDM Office
signing of Letter for approval
recommendation of the Appointing RSPU Staff
HRDM Office
letter. Authority.
8) Chosen applicant 12) Issues list of pre- None 20 minutes RSPU Staff
will visit the HRDM employment HRDM Office
Office. requirements
13) Hired employee 9) RSPU Staff None 40 minutes TODU Staff and
will submit the checks the RSPU Staff
accomplished pre- requirements and HRDMO
employment coordinates with
requirements. the TODU Staff
for the Orientation
of New Employee.
10) Client will be 14) Instruct the hired None 5 minutes RSPU Staff
informed regarding faculty to report to HRDMO
his/her start date. their Dean for the
schedule and Hiring Dean
Concerned
faculty loading.
College
hour/s, 16
minutes
Page | 173
External Services
Page | 174
1. Hiring of Job Order Personnel
The service will help the University recruit and select individuals required for the
job.
Office or Division: Human Resource and Development Management
Who may avail: All
Personnel Requisition Slip and Qualification Available at the HRDM Office / TSU
Standard (TSU-HRD-SF01, TSU-HRD-SF- Website
02A / 2B)
(1) xerox copy)
copy)
xerox copy)
xerox copy)

1) Dean/Director/Head Receive PRS and QS None 5 minutes Messenger
will submit the Form and forwards to HRDM Office
accomplished PRS the concerned
and QS Form for office/official for Concerned
Officials
signature of the approval.
concerned officials.
2) Hiring Publishes Vacant None 1 hour RSPU Staff
Director/Dean/Head Positions *depends on the HRDMO
Page | 175
will wait for the availability of the
signatories
posting of the vacant
position
3) Submit application Receive submitted None 5 minutes Messenger
requirements. requirements of HRDMO
applicants
4) Hiring RSPU Staff screens None. 30-45 Messenger
Director/Dean/Head pertinent documents minutes RSPU staff
will wait for the list of of applicants and HRDM Office
qualified applicants forwards to the
screened by the concerned Dean /
RSPU Staff. Director / Heads for
final selection.
5) Qualified applicants RSPU staff notifies None 15 minutes Hiring
will wait for the applicants for the Supervisor
scheduled interview schedule of pre- Concerned
and examination. employment tests and College/Office
interview.
RSPU Staff
HRDMO
6) Clients will report to Conducts examination None 3 hours RSPU Staff
HRDMO Office for and PSB Interview. HRDMO
examination and
interview. HRMPSB
7) Applicants will wait Prepares Ranking None 30-45 RSPU Staff
for the result. Result, notifies the minutes HRDMO
Hiring supervisor and
hired applicant. Hiring
*a day after the exam and Supervisor
interview conducted Concerned
College/Office
8) Applicants will wait Conducts background None 20 minutes Concerned
for the result. check for the top-rank College/Office
applicants.
9) Chosen applicant/s Job Offer and None 20 minutes Clerk
will visit the HRDM issuance of pre- RSP Unit,
Office. employment HRDM Office
requirements.
Page | 176
10) Hired employee will Prepares the Job None 1 hour RSPU Staff and
submit the Order contract; TODU Staff
accomplished pre- RSPU Staff checks HRDMO
employment the requirements and
requirements. coordinates with the
TODU Staff for the
Orientation of New
Employee;
RSPU Staff
coordinates with the
MIS Office for the
Biometrics
Registration.
11) Client will be RSPU staff will None 10 minutes
informed regarding conduct on-boarding RSPU Staff
his/her start date. to the hired employee. HRDMO
Hiring
supervisor/
Assigned
Buddy
Concerned
College/Office

hour/s, 15
minutes
2. Receiving of Application
The service allows citizens to apply for specific job vacancies or positions posted
by the office.

Who may avail: All
(1) xerox copy)
Page | 177
copy)
xerox copy)
xerox copy)

1) Submit all 11) Receive submitted None. 1 minute Messenger
requirements and document/s. HRDM Office
present all original
copies.
*receiving of
the date of specified
in the publication for
published positions.
12) 2) Verify photocopied None. 5 minutes Messenger
documents upon HRDM Office
presentation of its
original copies.
3) 13) Encode and None. 1-3 days Clerk
schedule for RSP Unit,
evaluation and HRDM Office
interview.
4) 14) Inform the None. 5 minutes Clerk
applicant on RSP Unit,
his/her scheduled HRDM Office
interview.
hour/s, 11
minutes
Page | 178
Internal Services
Page | 179
1. Change of Status from Temporary to Permanent
The service will help in promoting deserving personnel that will supply the needs of
every office/unit/college of the University
Who may avail: All
TSU-HRD-SF 66 HRDM Office
1) Dean will make and 1) Receives None 1 minute Messenger
submit the approved approved HRDM Office
recommendation recommendation
letter (with attached letter
pertinent documents)
2) Recommending 2) Prepares None 30 minutes RSPU Staff
Dean will wait for the Complete Staff (time varies HRDMO
approval of change of Work (CSW) with with the
status from the BOR the attached number of
Meeting. matrix of recommended
personnel’s)
appointees.
3) Recommended 3) Conducts None 3 hours Psychometrician
personnel will wait for Psychological and
the schedule of Examination RSPU Staff
Psychological HRDMO
examination
4) Recommended 4) RSPU Staff None. 15 minutes Messenger
personnel will wait for coordinates to RSPU Staff
the schedule of Oath the University HRDM Office
Taking President for the
schedule of Oath
taking. RSP Staff
notifies
personnel for the
scheduled Oath
taking.
5) Personnel will attend 5) Facilitates Oath None 30 minutes RSPU Staff
oath taking Taking HRDM Office
Page | 180
6) Personnel will be 6) Issues list of None 5 minutes RSPU Staff
notified for the requirements HRDM Office
schedule of
Issuance of
requirements
7) Hired employee will 7) RSPU Staff None 40 minutes TODU Staff and
submit the checks the RSPU Staff
accomplished requirements and HRDMO
requirements. coordinates with
the TODU Staff
for the
Orientation of
New Employee.
hour/s, 1
minute
2. Hiring of Contractual/Permanent Non-teaching Personnel

faculty members.
Who may avail: All
02A / 2B)
(1) xerox copy)
copy)
xerox copy)
Page | 181
xerox copy)

1) Dean/Director/Head 1) Receive QS Form None 1 minute Messenger
will submit the HRDM Office
accomplished QS
Form
2) Hiring 2) Publishes Vacant None 1 hour HRDMO
Director/Dean/Head Positions. *if there CSC FO
will wait for the are no available RSPU staff
posting of the applicants. RSP
vacant position staff shall publish
the vacant position
for external hiring.)
3) Submit application 3) Receive None 10-14 days Messenger
requirements. submitted RSPU Staff
requirements of
applicants
*receiving of
the date specified
in the publication
4) Hiring 4) Screens pertinent None. 30-45 Messenger
Director/Dean/Head documents of minutes RSPU staff
will wait for the list applicants and (time varies HRDM Office
of qualified forwards to the with the
applicants screened concerned Dean / number of
by the RSPU Staff. Director / Heads applicants)
for final selection.
5) Qualified Applicants 5) Evaluates the None 1 day HRMPSB
will wait for the documents of the Evaluator
schedule of demo selected RSPU staff
and interview and applicants. HRDM Office
examination
Page | 182
6) Qualified applicants 6) RSPU staff None 10 minutes RSPU Staff
will wait for the notifies applicants HRDMO
schedule of for the schedule
interview of interview.
7) Applicants will 7) Convenes None 2-5 hours

prepare for the HRMPSB (time varies HRMPSB
interview. interview. with the
number of RSPU Staff
HRDMO
applicants)
8) Applicants will 8) Conducts None 3 hours Psychometrician

attend to the psychological test and RSPU Staff
scheduled for selected HRDMO
examination. applicants.
9) Applicants will wait 9) Prepares Ranking None 30 minutes RSPU Staff

for the result. Result for HRDMO
approval of the
Appointing Hiring
Supervisor
Authority;
Concerned
Notifies hired College/Office
applicant.
for the result background check HRDMO
*applicable only for
externally hired
applicant
11) Selected applicant 11) Route the None 2 hours Messenger and
will be informed for Recommendation RSPU Staff
the signing of Letter for approval HRDMO
recommendation of the Appointing
letter. Authority.
12) Recommended 12) Receives None 1 minute Messenger
applicant/s will wait Approved HRDM Office
for the approved Recommendation
recommendation Letter
letter
13) Hired personnel 13) Issues list of pre- None 20 minutes RSPU Staff
will visit the HRDM employment HRDM Office
Office. requirements.
Page | 183
14) Hired employee 14) RSPU Staff None 40 minutes TODU Staff and
will submit the checks the RSPU Staff
accomplished pre- requirements and HRDMO
employment coordinates with
requirements. the TODU Staff
for the Orientation
of New Employee.
15) Client will be 15) RSPU staff will None 10 minutes RSPU Staff
informed regarding conduct on- HRDMO
his/her start date. boarding to the
hired employee. Hiring
supervisor/
Assigned
Buddy
Concerned
College/Office

hour/s, 7
minutes
3. Hiring of Full-time/Part-time Lecturer

faculty members.
Who may avail: All
02A / 2B)
(1) xerox copy)
copy)
Page | 184
xerox copy)
xerox copy)

1) Dean/Director/Head 1) Receive PRS and None 5 minutes Messenger
will submit the QS Form and HRDM Office
accomplished PRS forwards to the
and QS Form for concerned Concerned
Officials
signature of the office/official for
concerned officials. approval.
2) Hiring 2) Publishes Vacant None 30 minutes RSPU Staff
Director/Dean/Head Positions HRDMO
will wait for the
posting of the vacant
position
3) Submit application 3) Receive submitted None 5 minutes Messenger

requirements. requirements of HRDMO
applicants
4) Hiring 4) RSPU Staff None 30-45 Messenger and
Director/Dean/Head screens pertinent minutes RSPU Staff
will wait for the list of documents of HRDM Office
qualified applicants applicants and
screened by the forwards to the
RSPU Staff. concerned Dean /
Director / Heads
for final selection.
Page | 185
5) Qualified Applicants 5) HRMPSB None 1 day HRMPSB
will wait for the Evaluator (time varies Evaluator and
schedule of interview evaluates the with the RSPU Staff
and examination documents of the number of HRDM Office
selected applicants)
applicants.
6) Qualified applicants 6) RSPU staff notifies None 15 minutes RSPU Staff

will wait for the applicants for the HRDMO
schedule of demo schedule of demo
interview and interview.
7) Clients will prepare 7) Convenes demo None 2-5 hours HRMPSB

for the interview and and interview. (time varies
demo. with the RSPU Staff
number of HRDMO
applicants)
8) Applicants will attend 8) Conducts None 3 hours Psychometrician
to the scheduled psychological test RSPU Staff
examination. for selected
applicants
9) Applicants will wait 9) Prepares Ranking None. 30-45

for the result. Result for approval minutes RSPU Staff
of the Hiring Dean; HRDMO
Notifies hired
Hiring
applicant.
Supervisor
Concerned
Office/College
for the result background check HRDMO
on the top-rank
applicants.
11) Chosen applicant 11) Issues list of pre- None 20 minutes RSPU Staff
will visit the HRDM employment HRDMO
Office. requirements
12) Hired employee will 12) RSPU Staff checks None 40 minutes TODU Staff and
submit the the requirements RSPU Staff
accomplished pre- and coordinates HRDMO
employment with the TODU
requirements. Staff for the
Orientation of New
Employee.
Page | 186
13) Client will be 13) Instruct the hired None 2 minutes RSPU Staff
informed regarding lecturer to report to HRDMO
his/her start date. their Dean for the
schedule and Hiring Dean
Concerned
faculty loading.
College
hour/s, 57
minutes
4. Issuance of DBP Certification

The service allows employees to have their ATM Cards for easily obtaining their
salaries in no time.

Who may avail: Employees who have rendered at least one (1) month in the
University
Bank Certification (Original) From the HRDM Office
Two (2) Employee Data Sheet From the HRDM Office
1) Inform the RSP Staff 1) Issue Certification None. 2-3 minutes Clerk
regarding the and give RSP Unit,
availment of DBP Employee Data HRDM Office
Certification Sheet.
2) Accomplish the 2) None. Clerk
given Employee Cashiering Unit
Data Sheet and
submit one copy to Administrative
Staff
the Cashiering Unit
Administrative
and one to Services Unit
Administrative
Services Unit.
hour/s, 3
minutes
Page | 187
5. Issuance of I.D. Request Slip
The service allows employees to have their I.D.s as a requirement of being
personnel of the University.

University
ID Request Slip (TSU-HRD-SF85) From the HRDM Office
1) The client will inform 1) Endorse to the None. 1 minute Messenger
the messenger of RSP Staff. HRDM Office
his/her request of an
ID.
2) 2) Give an ID None. 1 minute Clerk
Request Slip RSP Unit,
(TSU-HRD-SF85) HRDM Office
3) Accomplish the ID 3) None. 5-10 minutes Staff
Request Slip and Business
proceed to the Center
Business Center
for the ID
Capturing.
TOTAL: 0 day/s, 0
hour/s, 12
minutes
Page | 188
Training and Organizational Development Unit
Page | 189
1. Filing of Cases and Complaints
The service will help the University resolve issues and complaints arising in the
workplace following due process and procedures.
Office or Division: Human Resource and Development Management Office – Training
and Organizational Development Unit
Type of Transaction: G2C – Government to Citizen or G2G – Government to Government
Who may avail: All
A complaint letter with full name and address The applicant or client will provide.
of the complainant, full name and address of
the person complained of as well as his or her
position and designation at the university, must
be in writing and under oath.
A narrative of the relevant and material facts The applicant or client will provide.
which show the acts of omissions allegedly
committed by the employee.
Certified True Copies of documentary The applicant or client will provide.
evidence and affidavits of his witness (if any).
1) Submit complaint 1) Receive letter by None. 3 minutes Clerk
letter to the Office Office of the President’s Office
of the University University
President President
1.1 The letter will
be endorsed to
the HRDMO
through Office
of the Vice
President for
Administration
and Finance
2) 2) Initial assessment None. 30 minutes – HRDM Director/
and evaluation of 60 minutes Employee
the case by the Relations
HRDMO Officer
HRDM Office
3) Attend to 3) Interview the None. 1 hour – HRDM

Interview and parties involved depending on Employee
Mediation at the and facilitate initial the case Relations
HRDM Office mediation and Officer and/or
HRDM Director
amicable
HRDM Office
settlement
Page | 190
4) Wait for the 4) Submit case report None. 1 hour – Director
resolution of the and recommend to depending on HRDM Office
case the Office of the the gravity of Vice President
University the case Vice President for
President Administration
1.1 The Office of and Finance
the University
President
President will Office of the
act; University
1.2 through the President
Vice President
for
Administration
and Finance
hours, 3
minutes
2. Sending of Participants to Outside Trainings/Seminar
This service gives TSU employees the opportunity to attend to trainings and
seminars held outside the University for personal and professional development.
Office or Division: Training & Organizational Development Unit - Human Resource and
Development Management Office
Who may avail: TSU Employees, Other Government Agencies and Private/Business
Entities
Endorsement form/letter, letter of The client will provide.
invitation, program with attachments, if any
1) Submit hard 1) Receive and None. 5 minutes Messenger or
copy of review submitted Training Staff
HRDM Office
endorsement forms and/or
form/letter, letter documents of
of client
Page | 191
invitation or
program
2) 2) Forward the None. 5 minutes Training Supervisor
submitted forms T&OD Unit,
HRDM Office
and/or
documents
for review Training Staff
2.1 If approved, None. Within 3 days HRDM Office
notify the
participants
and prepare
the
confirmation
form to be
sent
to the training
provider and
prepare the
travel
order:
Have the
participants
sign on the
travel order
including Training Staff
their HRDM Office
Office Heads,
their
respective
Vice
President and
the President
2.2 Provide a None. 1-2 days
copy of the
approved
travel order to
the
Participants.
3) 3) Upon approval of None. 30 minutes Training Staff
the travel order, HRDM Office
proceed to
creation
of Request for
Funding (RFF)
Page | 192
4) 4) Further review None. 5 minutes Training Supervisor
and approval of T&OD Unit,
HRDM Office
RFF
5) 5) Proceed to other None. Within 3 days Training Staff

signatories: HRDM Office
Budget Officer, Clerk
Vice President BM Unit, Concerned
and President. Vice President and OUP
5.1 The OUP will
return the
approved
RFF to the
HRDM Office.
6) 6) Receive None. 1 minute Messenger or

approved Training Staff
HRDM Office
RFF
7) 7) Secure copies of None. 10 minutes Training Staff
Disbursement HRDM Office
Voucher (DV)
and
Obligation
Request Training Staff
and Status None. 20 minutes HRDM Office
(ORS),
four copies each
7.1 Fill out both
DV and ORS
for the
payment of
registration
fee
and per diem
of the
participants
8) 8) Certify DV and None. 10 minutes Training Supervisor
ORS T&OD Unit,
HRDM Office
9) 9) Forward to Budget None. Within 3 days Training Staff
Management HRDM Office
Unit (BMU):
BMU will be the
one to process
the
remaining
signatories until it
Page | 193
reaches the
Cashiering Office
which is in-charge
of the registration
payment and
depositing the
budget to the
participants’
account
hour/s, 36
minutes
Page | 194
Training and Organizational Development Unit
Internal Services
Page | 195
1. Employee Counseling
The service allows the employees to seek help and assistance from competent
professionals to resolve personal, social, and career concerns that may be adversely
affecting their well-being.
Office or Division: Training & Organizational Development Unit - Human Resource

and Development Management Office
Who may avail: Employees of the University
Counseling Slip Employee Relations Staff
Employee Referral Form Employee Relations Staff
1) Accomplish the 1) Receive the None. 1 minute Employee
Counseling Slip or documents. Relations Staff
HRDM Office
Employee Referral
Form obtained from
the ER Staff.
1.1) Submit the
Counseling Slip or
Employee Referral
Form to the HRDM
Office.
2) 2) Assess the nature None. 1 minute Employee
of concern of the Relations Staff
HRDM Office
counselee.
3) 3) Communicate with None. 1-2 days Employee
the counselee to Relations Staff
HRDM Office
schedule the
intake interview.
4) Attend to initial 4) Conduct an initial None. 30 minutes to HRDM Director/
intake interview. interview with the 45 minutes Counselor
HRDM Office
counselee and set
another schedule
for the Formal
Counseling.
5) Attend to the 5) Conduct Formal None. 50 to 55 HRDM Director/
Formal Counseling Counseling to the minutes Counselor
HRDM Office
session. counselee and
may refer him/her
to other
professionals, if
needed.
Page | 196
6.1) Evaluate and
monitor the
outcome of the
counseling.
6) Client may request 6) Inform the None. 1-2 days Employee
for further counselor Relations Staff
HRDM Office
counseling session regarding the
through the request of the
Employee client.
Relations Staff, if 6.1) Once the HRDM Director/
needed. goals of the Counselor
HRDM Office
counseling were
achieved, the
counseling
relationship is
terminated.
hour/s, 42
minutes
2. Exit Interview
This service allows outgoing employees of the University to provide constructive and
honest feedback that may help the institution to identify strengths and improve its
weaknesses

Who may avail: Outgoing Employee of the University
Employee - Exit Interview Form Employee Relations Staff.
1) Submit Resignation 1) Endorse the letter None. 1-2 days Clerk
letter to VPAF (or to the HRDM VPAF/VPAA
VPAA for Faculty). Office.
2) 2) Endorse the letter None. 1 minute Messenger
to the Employee HRDM Office
Relations Staff.
3) 3) Communicate with None. 1 minute Employee
the outgoing Relations Staff
HRDM Office
Page | 197
employee on the
schedule and
administration of
exit interview.
4) Attend to the 4) Counsel the None. 15 minutes Employee
scheduled employee and Relations Staff
HRDM Office
interview. assess the finality
of resignation.
5) 5) Ask the client to None. 10 minutes Employee
fill-out the Relations Staff
HRDM Office
employee-exit
interview form.
6) Submit his/her 6) Receive the None. 1 minute Employee
employee-exit document. Relations Staff
HRDM Office
interview form.
7) 7) Refer to the None. 1 minute Employee

Employee Welfare Welfare Staff
HRDM Office
Unit for the
processing of
clearance
hour/s, 29
minutes
3. Issuance of Certificate of Compliance
The service provides a documentary requirement for the processing of Travel

Expenses Voucher and liquidation of Cash Advance for the employees who attended
external training or seminar.
Photocopy of Certificate of The client will provide.
Attendance/Participation (present alongside
the Original Copy)
Page | 198
1) Submit a 1) Receive None. 2 minutes Training Staff
Photocopy of submitted HRDM Office
Certificate of documents
Attendance/
Participation
2) Prepare the None. 5 minutes Training Staff
Certificate of HRDM Office
Compliance
3) Review the None. 5 minutes Training Supervisor
submitted T&OD Unit,
HRDM Office
Certificate of
Attendance/
Participation and
sign the
Certificate of
Compliance
4) Mark the None. 5 minutes Training Staff
Photocopy of HRDM Office
Certificate with
Original
Presented stamp,
then provide the
Certificate of
Compliance to
the employee
hour/s, 17
minutes
4. New Employee Orientation
The service provides the new members of the TSU community an overview on the
TSU’s mission, vision, organizational structure, and policies.
Who may avail: Recruitment, Selection & Promotion Unit
Page | 199
Request Form for Orientation, Testing and The client will provide.
Counselling
1) Submit Request 1) Receive None. 2 minutes Training Staff
Form for Orientation, submitted HRDM Office
Testing and Request
Counselling Form for
Orientation,
Testing and
Counselling
2) Prepare the None. 5 minutes Training Staff
necessary HRDM Office
forms
and
documents.
2) Fill out the New 3) Conduct of None. 30 minutes Training Staff
Employee Orientation HRDM Office
Orientation
Evaluation Form
and Employee
Orientation
Checklist, and
receive Information
Technology Policy
of the Tarlac State
University, Quality,
Environment,
Health and Safety
Policy Leaflet, and
HR On-Boarding
Brochure.
hour/s, 37
minutes
Page | 200
5. Plantilla Upgrading
The service provides recording/upgrading of Plantilla items using the DBM

generated system – PSIPOP.
Who may avail: Recruitment, Selection & Promotion Unit and
Employee Welfare Unit
Appointment The client will provide.
(CS Form No. 33-B, Revised 2018)
List of Plantilla of Personnel and Salary
Adjustment
1) Submit 1) Receive None 2 minutes Training Staff
Appointment of the submitted HRDM Office
employees and/or documents
List of Plantilla of
Personnel and
Salary Adjustment
2) 2) Fill in items on None 1 Hour Training Staff
the system HRDM Office
and/or update
the existing
items
3) 3) Recheck the None 10 minutes Training Staff
data encoded HRDM Office
4) 4) Upload to DBM None 5 minutes Training Staff
HRDM Office
5) 5) Notify the None 2 minutes Training Staff
President for HRDM Office
review and
approval
TOTAL: None 0 Days, 1
Hour/s, 19
minutes
Page | 201
6. Request for Training or Seminar
The service allows other offices to request for training or seminar needed by the
TSU employees
Training Request Form downloaded from TSU The client will provide.
website (3 Original) with attachments, if any.
1) Submit Training 1) Receive None 2 minutes Messenger or
Request Form submitted Training Staff
HRDM Office
Training
Request Form
with supporting
documents
2) Review the None 5 minutes Training Supervisor
submitted T&OD Unit,
HRDM Office
Training
Request Form Clerk
2.1 If approved, Within 3 days Budget Management
forward to the Unit
Budget
Management
Unit. If not,
notify the Clerk
client Accounting Unit
2.2 If approved,
forward to the
Accounting
Unit. If not, Clerk
notify the Respective Vice
client President (AF, AA, PQA,
RES)
2.3 If approved,
forward to the
respective
Vice
President
of the
requesting
office. If not,
notify the
client.
Page | 202
3) Endorse the TRF None Within 3 days Clerk
for final approval Office of the University
President
of the President
2) Announce training 4) Secure a copy of None 10 minutes Training Staff
through DMS the signed memo HRDM Office
5) Prepare None Within 3 days Training Staff
necessary HRDM Office
training needs
and materials
prior to
scheduled
training:
Attendance
sheet, Training
Evaluation Form,
Programme (if
applicable),
Request to serve
meal (if
applicable), etc.
6) Conduct of None 1-10 days
training or (depending
seminar on the
scheduled
date of
training by
the
requester)
TOTAL: None ≤19 Days, 0
hour/s, 17
minutes
7. Processing of Other Scholarship Requests

This service helps the employee-scholars to monitor the status of their requests from
the Faculty Scholarship Committee through the HRDM Office.
Who may avail: Employee-Scholars of the University
Request Letter The client will provide.
Page | 203
Other Supporting Documents The client will provide.
1) Submit request letter 1) Receive and check None. 5 minutes Employee
together with the the request and Relations Staff
HRDM Office
documents. submitted
1.1) If complete,
proceed to the
next step. If not,
notify the scholar.
2) 2) Discuss to the None. 10 minutes Employee
requestor all the Relations Staff
HRDM Office
conditions related
to his/her request.
3) 3) Organize the None. 1-3 days Employee
documents and Relations Staff
HRDM Office
coordinate with the
FSC/NAPSC for
the decision of the
request.
4) 4) Through the None. 3-7 days Employee
HRDM Office, the Relations Staff
HRDM Office
FSC/NAPSC shall
convene to Committee
evaluate and, if in Members
the affirmative, FSC/NAPSC
shall recommend
President
the request for Office of the
approval by the University
OUP. President
5) 5) Notify the None. 3-7 days Employee
requestor on the Relations Staff
HRDM Office
status of his/her
request, in writing
hour/s, 15
minutes
Page | 204
8. Reinstatement from Study Leave
This service allows the employee-scholars to reinstate and resume to their duty after
finishing the degree they took during their availed study leave.
Type of Transaction: G2C – Government to Government
Letter signifying intention to return to work
addressed to the OUP through HRDMO with The client will provide.
copy furnish to FSC and concerned College
Dean/Director and VPAA/VPAF
Diploma or Certificate from the University The client will provide.
where he/she graduated
Transcript of Records (with Special Order for The client will provide.
Private Schools)
Hard copy of the Thesis/Dissertation The client will provide.
1) Submit requirements 1) Endorse to the None. 1 minute Clerk
to the Office of the HRDM Office. Office of the
University
University President President
2) 2) Endorse to the None. 1 minute Messenger
Employee HRDM Office
Relations Staff.
3) 3) Receive the None. 1 minute Employee
documents. Relations Staff
HRDM Office
HRDM Office
FSC/NAPSC shall
shall recommend
President
OUP. President
5) 5) Notify the applicant None. 1-3 days Employee
on the status of Relations Staff
HRDM Office
his/her request, in
writing.
Page | 205
hour/s, 3
minutes
9. Request for Scholarship Extension

This service allows the employee-scholars who cannot complete their degree within the
period stipulated in their scholarship contract to request for one (1) semester extension
with/without pay and with/without stipend to continue studying in their respective Universities.
Letter of Intent addressed to the Office of the
University President The client will provide.
Updated Study Plan The client will provide.
Grade Reports The client will provide.
Certification from the adviser indicating the The client will provide.
needed period by the grantee to finish the
degree, if there is any.
1) Submit Letter of 1) Endorse the letter None. 1 minute Clerk
Intent to the Office to the HRDM Office of the
University
of the University Office. President
President.
Note: Request to
extend shall be
made one month
before the current
semester or end of
summer/midyear for
the FSC actions
and endorsement to
the OUP.
Relations Staff.
3) 3) Inform the None. 3 minutes Employee
requestor of the Relations Staff
HRDM Office
Page | 206
needed
requirements.
4) Submit the 4) Receive the None. 1 minute Employee
requirements. submitted Relations Staff
HRDM Office
documents.
HRDM Office
FSC/NAPSC shall
shall recommend
President
OUP. President
HRDM Office
his/her request, in
writing.

hour/s, 6
minutes
10. Scholarship Application

This service provides opportunity for deserving faculty members and non-teaching
personnel to pursue higher education.
Who may avail: Permanent employees who have rendered two (2) years and
above to the University.
Letter of Intent addressed to the Office of the
University President with an endorsement The client will provide.
from the College Dean/Director and
concerned Vice President
Scholarship Application Form Employee Relations Officer
Notice of Acceptance from the University or The client will provide.
school where he/she plans to enroll
Page | 207
Two (2) consecutive Very Satisfactory The client will provide.
Performance Rating for the previous IPCR
rating period
Certificate of Employment The client will provide.
Medical Certificate The client will provide.
1) Submit Letter of 1) Endorse the letter None. 1 minute Clerk
Intent to the Office to the HRDM Office of the
University
of the University Office. President
President.
Relations Staff.
3) 3) Inform the None. 3 minutes Employee
requestor of the Relations Staff
HRDM Office
needed
requirements.
4) Submit the 4) Receive the None. 1 minute Employee
requirements. submitted Relations Staff
HRDM Office
documents.
HRDM Office
FSC/NAPSC shall
shall recommend
President
the application for Office of the
OUP. President
6) 6) Prepare and None. 3-7 days Employee
accomplish CSW Relations Staff
HRDM Office
for Board
Confirmation Board of Regents
TSU
HRDM Office
his/her application.
7.1) Facilitate the
contract signing
when approved.
hour/s, 6
minutes
Page | 208
11. Thesis/Dissertation Financial Assistance
This service is intended to provide financial assistance to deserving faculty
members and non-teaching staff as support for the process of completing their
thesis/dissertation.
Who may avail: Permanent employees who have rendered for at least two (2) years
and above to the University and has been successfully defended
his/her research proposal.
Request for Thesis/Dissertation Financial
Assistance Form Employee Relations Officer
Permit to Study Form Employee Relations Officer
Copy of Individual Performance Commitment The client will provide.
and Review Summary (IPCR) for the past two
(2) years
Research Proposal certified by the Dean The client will provide.
concerned
1) Submit needed 1) Endorse the None. 1 minute Clerk
requirements to the documents to the Office of the
University
Office of the HRDM Office. President
University President
Relations Staff.
HRDM Office
FSC/NAPSC shall
convene and
evaluate if the
thesis/dissertation Committee
is relevant with the Members
FSC/NAPSC
development thrust
of the University, if
in affirmative, shall
endorse the
application to the Clerk
Budget Office
Budget Office to
determine if there
is funds available.
Page | 209
4) 4) Endorse the None. 1-3 days Clerk
application to the Office of the
University
Office of the President
University
President for
approval
Relations Staff.
6) 6) Compile and None. 5 minutes Employee
endorse all the Relations Staff
HRDM Office
requirements to the
Administrative
Services Unit for Administrative
the processing of Services Staff
voucher. Administrative
Service Unit

hour/s, 8
minutes
12. Sabbatical Leave

This service may be granted to members of the faculty to encourage study,
investigation and research, book writing, extension service, consultancy volunteer work
or rest to improve their competency for service to the University.
Who may avail: Faculty members who have rendered ten (10) years and above to
the University
Application Form for Sabbatical Leave Employee Relations Officer
Proposed program of work The client will provide.
1) Accomplish the 1) Endorse the None. 1 minute Clerk
Application form documents to the Office of the
University
obtained from the HRDM Office. President
ER Staff.
1) 1.1) Submit the
Form to the Office
Page | 210
of the University
President together
with the proposed
of work
Relations Staff.
3) 3) Endorse the None. 1 minute Employee
documents to the Relations Staff
HRDM Office
HRDMO Director
Director
HRDM Office
4) 4) Convene and None. 3-7 days Members of the
evaluate the Administrative
Council
applicant’s Tarlac State
proposed program University
of work.
5) 5) Prepare and None. 3-7 days Employee
accomplish CSW Relations Staff
HRDM Office
for Board
Confirmation Board of Regents
Tarlac State
University
HRDM Office
his/her application.
6.1) Facilitate the
contract signing
when approved.
hour/s, 3
minutes
Page | 211
Performance Management Unit
Page | 212
1. Receiving and Submission of NBC Documents
The service allows faculty members who are qualified to comply with requirements
of upgrading through the National Budget Circular 461.
Office or Division: Human Resource and Development Management Office/
Who may avail: Academically Qualified or Professionally Qualified Faculty
Members with plantilla item
Application Form for NBC 461 Upgrading PMU will provide.
(CCE)
QCE Form (Self, Peer, Supervisor & Client PMU will provide. Also downloadable at the
Rating) TSUAFES
Personal Data Sheet/Resumé (Original The applicant or client will provide.
only)
Official Transcript of Record (Original and The applicant or client will provide.
one (1) xerox copy)
course/s, if any. (Original and one (1)
xerox copy)
Certificate of Eligibility, if applicable. The applicant or client will provide.
Certificate of Trainings/Seminar- The applicant or client will provide.
Workshops for the last five (5) years.
Service Record (Original and one (1) xerox The applicant or client will provide.
copy)
Office Order of Designation (Original and The applicant or client will provide.
one (1) xerox copy)

5) Submit all 15) Receive None. 5 - 10 PMU Staff
requirements and submitted minutes HRDM Office
present all original document/s
copies. with 3 sets of
*receiving of photocopies
the date of specified
in the notice from the
Page | 213
NBC Regional
Office- Zonal Center.
16) 6) Endorse None. 5- 10 minutes PMU Head
documents to HRDM Office
the Local
Evaluation
Committee
7) 17) Verify None. 1- 2 days
photocopied HRDM Director
documents TSU-
from original Local
Evaluation
copies and
Committee
certify as true
copies.
8) 18) Coordinate with None. 1 – 5 days PMU Head
the Local
Evaluation HRDMO
Committee Director
about the
TSU-Local
status of Evaluation
application Committee
9) 19) Submit PhP 10,000/ 1- 3 days HRDMO

application Professorial Director
documents to applicants Note:
the Zonal Processing of Chairperson
Local
Center submitted
Evaluation
5.1 Wait for documents to Committee
confirmation the National
or feedback Zonal Center National Zonal
from the is approx. Center, Bulacan
Zonal within the State University
Center year of
(Regional application)
then
National)
None.
TOTAL: PhP 10,000/ 10 days, 0
Professorial hour/s, 20
applicants minutes
Page | 214
External Services
Page | 215
1. Conduct of TSU Automated Faculty Evaluation via Student Portal
The service allows retrieval of documented faculty evaluation by the students (clients)
for the performance evaluation of the concerned faculty.
Office or Division: Human Resource and Development Management Office
Who may avail: Students who are officially enrolled during the semester
Student portal and Office 365 account The applicant or client will provide.

5) Student will log on 5) Refer to the None. 1- 3 minutes PMU Head
to his official existing academic HRDM Office
electronic mail calendar to be
account to view reflected on the
grades evaluation period
6) 6) Set the evaluation None. 5 minutes PMU Head
period first HRDM Office
commencing the
midterm exams
ending 2 weeks
after midterm and
second during
final exams until
the scheduled
enrolment
7) Student will be 7) Monitor the None. 30 – 60 PMU Head
prompted to results of the minutes HRDM Office
evaluate faculty/ performance
professors during evaluation of
the current faculty per
semester before colleges and by
viewing their individual faculty
grades
8) 8) Prepare the None. 1-3 days PM Unit Head
evaluation and Staff
summary and HRDM Office
submit report to
the VP Academic
Affairs
9) 9) Release of the None. 2 minutes PMU Clerk
requested HRDM Office
Page | 216
document to
faculty or college
dean concerned
hour/s, 10
minutes
Page | 217
Internal Services
Page | 218
1. Monitoring of Tardiness and/or Absenteeism
The service monitors time keeping of all employees and personnel of the University
and provide intervention

University
Daily Time Record of Biometrics Entry From the HRDM Office and
Management Information System Office
2) The client will 2) MISO and None. 15 minutes Clerk PMU
register with the PMU/EWD will HRDM Office
MISO to use the monitor the
biometrics system biometrics entries
of the employees
to monitor
attendance and
tardiness
2) Clients uses 2) HRDMO thru None. 1-3 hour/s Clerk
biometrics system daily MISO will PM Unit, HRDM
for entry and exit generate monthly Office
observing the official report of
time attendance and
tardiness per
office
3) 3) HRDMO-PMU will None. 1 day
send notice to Clerk
employees who PM Unit, HRDM
are consistently Office
tardy as per
Intervention
program to be
signed by the
supervisor
hour/s, 15
minutes
Page | 219
2. Performance Appraisal by Supervisors for Non-Plantilla Item
Non-Teaching Staff
This service is for the performance evaluation of non-plantilla item holders of
non-teaching staff.

Who may avail: All Employees without Plantilla Item in the University
Performance Appraisal Form by Supervisors From the HRDM Office
Accomplishment report/ Clearance To be provided by client
1) 1) Distribute the PA None. 1-3 days Clerk
Form to the PM Unit, HRDM
supervisors in Office
different offices
before the end of
each contract of
service
2) Accomplish the 2) None. 1-3 days Clerk
given PA Form PM Unit
after an objective HRDMO
assessment of the
job performance of
non-plantilla item
holders and submit
original copy to the
PM Unit
3) 3) Collect the None 1 day Clerk
performance PM Unit
appraisals per HRDMO
office and keep
file for future
reference
(promotion/
intervention)
hour/s, 0
minutes
Page | 220
3. Strategic Performance Management System (SPMS) Process
Monitoring
The service provides the regular faculty and staff an evaluation of their
accomplished performance to be assessed by supervisors on functional targets and by
PMT in the office strategic targets through one or more dimensions of Quality,
Effectiveness & Timeliness.

Who may avail: All Employees with Plantilla Item in the University
SPMS Form -IPCR/ DPCR/ OPCR From the HRDM Office
Performance Monitoring & Coaching Journal From the HRDM Office
Individual Development Plan From the HRDM Office
2) The Planning Office 3) HRDMO Director None. 1-2 days Head of Agency
and the Performance & PMU Head PMT
Management Team coordinate with Planning Office
(PMT) set targets the PMT Chair HRDM Office
(Secretariat)
with the Head of regarding the
Agency or SPMS process
representative prior cycle through a
to the start of each PMT meeting.
semester
4) The OUP, VP 2) PMT Secretariat None. 1- 2 days PMU Head
Offices cascade the (HRDMO) PMT
university strategic facilitates the re- HRDMO
plans to Deans and orientation of OUP,
VPs
Directors and SPMS among
submit the OPCR to university human
Planning Office to resources
be reviewed by the
PMT
3) Deans, Directors, 3) PMU answers None 1-2 days PMU Head
Heads of Offices enquiries with PMT
and Chairpersons regards to the HRDMO
discuss the guidelines in the Supervisors
assigned targets to filling out of
their subordinate SPMS Forms as
faculty or staff for needed
the target setting
Page | 221
4) Faculty and staff 4) PMU reminds the None 1- 2 days PMU Head
submit DPRC/ human resources HRDMO
IPCR with targets of the SPMS Cycle All regular
for the 1st or 2nd and submission employees
semester (January deadlines through
to June or July to communication
December) channels
following the SPMS
Calendar to
respective VP
Offices
5) Respective VP 5) Acts as repository None 1- 3 days PMU Head
Offices review the of DPCRs and HRDMO
targets in the DPCR IPCRs with VPs
& IPCRS of Targets and Actual
colleges/ offices accomplishments
under them, and Summary of
approve and submit ratings per VP
to the HRDM office Offices
6) Colleges and 6) HRDMO PMU None 1 day PMU Head
offices conduct responds to HRDMO
Coaching and requests for Deans,
Mentoring activities Coaching and Directors,
Heads
within the semester Mentoring as
(Jan. to June; July needed regarding
to Dec.) SPMS
documented by
College Deans,
Chairpersons,
Directors and
Heads of Offices
7) Supervisors 7) HRDMO PMU None 1 day PMU Head
discuss the assists PMT of the HRDMO
performance of the policy reminders Supervisors
faculty and staff through an office
during the semester order on the basis
and agree on the of the SPMS
objective rating for calendar.
the
accomplishments
based on the
targets set or
assigned.
8) Review of the 8) HRDMO PMU None 1- 3 days PMU Head
DPCR and IPCR receives and HRDMO
ratings is done per collects the IPCRs Supervisors
Page | 222
VP Offices while with DPCR from
PMT reviews and the PMT and VP
validates the OPCR Office for
ratings for OUP and
VPs
9) Submission of all 9) HRDMO facilitates None 1- 2 days PMU Head
IPCR and DPCR submission to the HRDMO
with attachments Civil Service
(PMCJ and IDP/ Commission of the
PDP to the HRDMO Summary of
PMU Ratings and for
filing of DPCRs
and IPCRs
10) Performance 10) HRDMO assists None 1-2 days Head of Agency
review and in the development Executive
evaluation is done planning and Committee
by the Executive Rewards and HRDMO
PRAISE
Committee during Recognition
Committee
mid-year and year program or TSU Planning Office
end for PRAISE by the
Performance PRAISE
Rewarding and Committee as well
Development as observe the
Planning which may SPMS Cycle and
coincide with the SPMS Calendar
University Planning
and Target Setting
to repeat the SPMS
Process/ Cycle
following the TSU
SPMS Calendar
hour/s, 0
minutes
Page | 223
Page | 224
1. Requesting and Issuance of Certifications
The service allows the issuance of certain certifications, e.g. Certificate of
Employment, to be used by employees for any legal purpose needed.
Office or Division: Employees’ Welfare Unit - Human Resource and Development

Management Office
Type of Transaction: G2G – Government to Government / G2C – Government to Client
Who may avail: Any TSU employee, active or inactive in service may go to the
HRDM Office to request for certifications needed.
A fully accomplished Certification / Documents The applicant or client will provide.
Request Slip (TSU-HRD-SF-26), which
contains the name of the personnel, their
status, whether they are in active/inactive
service, the requested
certifications/documents, the purpose of the
request.
Other necessary documents for inactive The applicant or client will provide.
personnel, such as copy of Approved
Clearance, if not yet cleared, and Authorization
Letter, for representatives
201 File Folder of the personnel From the HRDM Office / Records and
Archives Unit
1) Submit the fully 1) Receive the None. 1 minute Messenger
accomplished Certification/Docu HRDM Office
Certification/Docu ments Request
ments Request Slip and endorse
Slip. to Employees’
Welfare Unit
personnel.
2) Answer additional 2) Ask the requesting None. 5 minutes HRDM
questions for the personnel for Employees’
confirmation of additional Welfare
the request and documents, if Personnel
HRDM Office
employment necessary.
record.
3) Check the 201 File None. 1 – 5 hours, HRDM
Folder of the depending on Employees’
requesting the last day Welfare
personnel. of service of Personnel
HRDM Office
requesting
personnel.
Page | 225
4) Prepare and print None. 30 minutes HRDM
the certification. Employees’
Welfare
Personnel
HRDM Office
HRDM Director
HRDM Office
5) Release the None. 2 minutes HRDM
signed and dry- Employees’
sealed certification Welfare Officer
to the requesting / Personnel
HRDM Office
personnel. Have
them sign on the
Certifications
Logbook for
records purposes.
hour, 38
minutes
2. Verification of Employment Service Request

The service allows the verification of the employment record of active and
inactive personnel of the University for new employment and/or bank/loan
applications.

Management Office
Type of Transaction: G2G – Government to Government / G2B – Government to
Business Entity
Who may avail: Any government agency and private companies requesting for the
verification of active and/or inactive TSU employee for any legal
purpose may avail of this service.
A list of personnel information to be verified The applicant or client will provide.
201 File Folder of the personnel From the HRDM Office and/or Records and
Archives Unit
1) Request for the 1) Receive and list None. 1 minute Messenger
employment the needed details HRDM Office
Page | 226
details of the and inform the
personnel client to feedback
concerned. after 15 minutes.
2) Verify if the None. 5-10 minutes HRDM
requested person Employees’
is/was hired. List Welfare
the information Personnel
HRDM Office
needed.
2) Feedback for the 3) State the None. 4 minutes HRDM
verification of information as per Employees’
information. recorded on the Welfare
201 File of the Personnel
HRDM Office
personnel or on
the HRIS. If
concerned person
not found in the
HRIS or 201 File,
declare that the
person has/have
no employment
recorded at TSU.
hour/s, 15
minutes
Page | 227
Internal Services
Page | 228
1. Application for Leave of Absence
The service declares the leave benefits of personnel and records their application
for leave of absences throughout their service in the Institution.

Management Office
Who may avail: Any active TSU employee, both Non-Teaching and Faculty with
permanent, temporary, contractual, and substitute status may go to
the HRDM Office to file their application for leave of absence.
A fully accomplished Application for Leave The applicant or client will rovide.
form that indicates what type of leave the
personnel is availing, the dates of leave of
absences, and purpose, signed by the
personnel and their immediate supervisor.
Other necessary documents depending on the The applicant or client will provide.
type of leave availed (e.g. Medical Certificate
for 5 or more days of Sick Leave)
Updated leave credits balance of the From the HRDM Office
personnel concerned.
5) Submit the fully 5) Receive the None. 1 minute Messenger
accomplished Application for HRDM Office
Application for Leave Form and
Leave Form. endorse to
Employees’
Welfare Unit
personnel.
6) Check and update None. 5 minutes HRDM
the requesting Employees’
personnel’s Leave Welfare Officer
Credits balance. / Personnel
HRDM Office
7) Process the None. 30 minutes to HRDM
approval/disapprov 1 hour Employees’
al of the requesting Welfare Officer
personnel’s / Personnel
HRDM Office
Application for
Leave. Vice President
concerned
Page | 229
University
President
Office of the
President
6) Wait for 4) Inform the None. 10 – 30 HRDM
confirmation of requesting minutes Employees’
the personnel of the Welfare Officer
approval/disappro status of their / Personnel
HRDM Office
val of the application. File
Application for the form on the
Leave. personnel’s File
folder.
hour, 36
minutes
2. Printing of Daily Time Record (DTR) for Overtime/Extended

Services
The service allows the issuance of Daily Time Record (DTR) of personnel for
overtime/extended services.

Management Office
Who may avail: Any active TSU employee, permanent, temporary, contractual,
substitute and job order status for Overtime/Extended Service
purposes.
A copy of the Approved Overtime/Extended The applicant or client will provide.
Services Form
1) Submit a copy of 1) Receive and file None. 1 minute HRDM
the Approved the copy of the Employees’
Overtime/Extende Approved Welfare
d Services Form. Overtime/Extende Personnel
HRDM Office
d Services Form.
2) Plot the None. 5-10 minutes HRDM
Overtime/Extende Employees’
d Services Welfare
schedule. Personnel
HRDM Office
Page | 230
2) Receive the 3) Print and issue the None. 1 minute HRDM
printed DTR. plotted DTR Employees’
schedule. Welfare
Personnel
HRDM Office
hour/s, 12
minutes
3. Requesting and Issuance of Authority to Travel Abroad

The service allows the issuance of the Authority to Travel Abroad for employees
on Official Business or on leave of absence.

Management Office
Who may avail: Any active TSU employee, both Teaching and Non-Teaching,
permanent, temporary, contractual, and substitute status may go to
the HRDM Office to request for Authority to Travel Abroad.
A Request Letter to Travel, which includes the The applicant or client will provide.
travel dates and destination and the purpose of
the travel, signed by the immediate supervisor
and the Vice President concerned.
A copy of the Approved Application for Leave The applicant or client will provide.
of Absence.
Other necessary documents for Official The applicant or client will provide.
Business travels and/or for CHED Scholar’s
travels (TSU-HRD-WI-20)
A copy of the Board Resolution/Referendum. From the Office of the University Board
Secretary
1) Submit the fully 1) Receive the None. 1 minute HRDM
accomplished Certification/Docu Employees’
Certification/Docu ments Request Welfare
ments Request Slip. Personnel
HRDM Office
Slip.
2) Receive the 2) Issue the Checklist None. 5 minutes HRDM
checklist of the for Authority to Employees’
supporting Travel Abroad Welfare
documents Requirements and Personnel
Page | 231
needed for the explain the time HRDM Office
approval of the frame needed for
request. the approval of the
Board of Regents.
3) Submit the 3) Receive and check None. 5 minutes HRDM
supporting the submitted Employees’
documents for the supporting Welfare
request. documents, have Personnel
HRDM Office
them photocopied
for the preparation
of the Authority to
Travel Abroad
(ATA) document.
4) Prepare the None. 3 – 7 days, HRDM
Complete Staff depending on Employees’
Worksheet (CSW) the Board of Welfare
Form. Submit the Regent’s Personnel
HRDM Office
CSW Form to the meeting
Office of the schedule OUP Personnel
University Office of the
President for University
signing, together President
with the photocopy
of the Request
Letter of the
personnel.
5) Upon receiving a None. 10 minutes HRDM
copy of the Board Employees’
Resolution/Refere Welfare
ndum, prepare and Personnel
HRDM Office
print the Authority
to Travel Abroad. HRDM Director
HRDM Office
6) Release the None. 2 minutes HRDM
signed and dry- Employees’
sealed Authority to Welfare Officer
Travel Abroad / Personnel
HRDM Office
(ATA) to the
requesting
personnel. Have
them sign on the
Logbook for
records purposes.
hour/s, 23
minutes
Page | 232
Motorpool Unit
Internal Services
Page | 233
1. Scheduling of Travel
This service allows TSU Personnel to reach their destinations safely and in no time.
Office or Division: Motorpool Unit

Type of Transaction: G2C - Government to Government
Who may avail: All faculty and staff
Approved Travel Order From respective college/office/unit.
Accomplished Trip Ticket From the Motorpool Unit
1) Submit approved 1) Check the None. 1 minute Clerk/Staff
Travel Order important Motorpool Unit
details of
Travel Order
and other
attachment/s.
2) 2) Check the None. 1 minute Clerk/Staff
availability of Motorpool Unit
service vehicle
and driver,
based on the
date and time
of travel.
3) 3) Give None 1 minute Clerk/Staff
confirmation if Motorpool Unit
the request is
already on
schedule.
4) 4) Inform the None 1 minute Clerk/Staff
client if the Motorpool Unit
request is on
Re- schedule
due to
unavailability of
Service
Vehicle.
None. 0 day/s,
TOTAL: 0 hour/s, 4
minutes
Page | 234
Accounting Unit
Page | 235
1. Assessment of Fees for Other Payors
The procedure to help other payors for their payment with regards to a specific
transaction.
Office or Division: Accounting Unit
G2B – Government to Business Entity
Who may avail: ALL
Training/Registration Form University Extension Office
Paper for Assessment of Bid Document Procurement/ BAC Office
Disbursement Vouchers (ex. Transfer of Cashiering Unit
Funds)
Assessment Slip (ex. Notarial Fee, etc.) Concerned Office
1. Present the 1. Open the TSU’s None. 1 minute Accounting Staff
requirement needed System for Accounting Unit
for the particular Assessment:
transaction 1.1 Check if
there’s
already an
account
1.2 Create an
account (if
applicable)
2. 2. Assess Fees None. 3 minutes Accounting Staff
Accounting Unit
hour/s, 4
minutes
2. Pre-audit of Payroll/ Disbursement Vouchers

The validating of documents supporting a transaction or series of transactions before
these are being paid for and recorded. Pre-audit is performed to determine the validity
and legality of the expenditure, and to assure that there is enough fund available for
the payment.
Classification: Simple to Complex
Page | 236
Who may avail: ALL
Payroll/ Disbursement Voucher Concerned Offices/Employees/Officials
(Purchases, Infrastructure,
Reimbursements, DTE, etc.) with

1. Submit Payroll/ 1. Receiving of None. 1min to Receiving/ Releasing
Disbursement Disbursement 5mins. Staff
Accounting Unit
Voucher with Vouchers/ Payroll (depending
supporting with Supporting on the bulk of
documents Documents the vouchers
to be
received)
2. 2. Process None. 1 hour to 1 Receiving/ Releasing
Disbursement working day Staff
Accounting Unit
Vouchers/ (depending
Payrolls (ex. on the bulk of
Assign Control the vouchers
Number, to be
Recording of received)
Transaction,
Posting to their
respective
indices, etc.)
3. 3. Pre-audit None. Within 3 to 5 Accounting Staff (in-
Disbursement working days charge per Fund
Cluster)
Vouchers/ Payrolls (depending Accounting Unit
on the type of
transaction.)
4. 4. Forward to None. 30 minutes to Receiving/ Releasing
Finance Office for 1 hour Staff
Accounting Unit
signing of (depending
Vouchers on the bulk of
the vouchers
to be
received)
TOTAL: None. 6 working
days, 1 hour,
5 minute/s
Page | 237
Accounting Unit
External Services
Page | 238
1. Re-Assessment/Adjustment of Student Fees and Checking of
Student Account Balances
To have an accurate valuation of student fees.
Who may avail: Students who are officially enrolled in the University
Pre-assessment/Pre-Registration Form Respective Colleges

1. Present the Pre- 1. Open Student None 1 minute Accounting Staff
Assessment/Pre- Account in the TSU Accounting Unit
Registration Form/ ID Enrolment System
2. State the purpose 2. Check account None 4 minutes Accounting Staff
whether to verify account balance or re- Accounting Unit
balance or request for reassess/adjust fees as
assessment/ adjustment requested but in
of fees’ schedule of accordance with the
payment. University policy
hour/s, 5
minutes
Page | 239
Accounting Unit
Internal Services
Page | 240
1. Pre-audit of Liquidation Reports
The review of documents supporting a transaction or series of transactions after cash
advances are given and recorded. To provide a more efficient and effective control
over the granting, utilization and liquidation of cash advances.
Who may avail: Institution’s Employee/ Officials
Liquidation Reports with supporting documents Concerned Offices/Employees/Officials
1. Submit 1. Receiving of None 3mins to Receiving/ Releasing
Liquidation Liquidation 5mins Staff
Accounting Unit
Reports with Reports (depending on
supporting the bulk of the
documents vouchers to be
received)
2. 2. Process None 1 hour to 1 Receiving/ Releasing
Liquidation working day Staff
Accounting Unit
Reports (ex. (depending on
Assign Control the type of
Number, transaction)
Recording of
Transaction, etc.)
3. 3. Pre-audit None Within 3 to 5 Accounting Staff (in-
Liquidation Report working days charge per Fund
Cluster)
(depending on Accounting Unit
the type of
transaction)
4. 4. Forward to None 30 minutes to Receiving/ Releasing
Finance Office for 1 hour Staff
Accounting Unit
signing of Reports (depending on
the bulk of the
vouchers to be
received)
TOTAL: None 6 working
days, 1 hour,
5 minute/s
Page | 241
Budget Management Unit
Internal Services
Page | 242
1. Certification of Allocation of Fund
The service evaluates and certifies the request funds from the different offices of the
University.
Office or Division: Budget Management Unit

Who may avail: Employees and students of the University.
Three (3) copies of Request for Funding Request for Funding form may be secured from
and/or Request Letter the TSU Website.
Request letter will be provided by the client.
Supporting documents (pre-inspection Supporting documents will be provided by the
report, funding form, travel order, client.
invitation, etc. if applicable)

1) The client gives 1) The staff receives None. 5 minutes Staff
the request and verifies the Budget Management
form with its request form with Unit
corresponding its corresponding
supporting supporting
documents to documents
the staff.
2) Staff does the None. 5 minutes Staff
following: Budget Management
2.1) Validates Unit
document;
2.2) Record and
affixed control
number on the
form for
reference.
3) Budget officer None. Min:5mins Budget Officer/
evaluates, Max:3 days OIC
Budget Management Unit
certifies and signs
4) Release/ route None. 5 minutes Staff
the document to Budget Management
next approving Unit
authority
hour/s, 15
minutes
Page | 243
2. Processing of Payrolls/Vouchers
The service processes the payrolls and vouchers of TSU employees, both teaching
and non-teaching personnel, job orders, and other persons involved in a particular
activity.

Who may avail: TSU employees, both teaching and non-teaching personnel, job
orders, and other persons involved in a particular activity.
Four (4) copies of accomplished Forms may secured at the Business Center.
Obligation Request and Status (OBRS)
Three (3) copies of accomplished Forms may secured at the Business Center.
Disbursement Voucher (DV)
Three (3) copies of Payroll Payroll will be provided by the client.
Supporting documents (request letter, Supporting documents will be provided by the
funding form, travel order, invitation, client.
programs, trip ticket, summary of
expenses, etc.-if applicable)
1) The client gives 1) Receive, None. Min:5 mins Staff
the forms with its verifies the Max:1day Budget Management
corresponding forms with its Unit
supporting corresponding
documents to the supporting
staff. documents.
2) Staff does the None. 5 minutes Staff
following: Budget Management
2.1) Validates Unit
document;
2.2) Record
and
affixed
control
number on
the form
for
reference.
3) Staff verifies None. Min: 5mins; Staff
and obligates Max: 2hours Budget Management
for funding. Unit
Page | 244
4) Budget officer None. Min: 5mins Budget Officer/ OIC
evaluates, Max: 2days Budget Management
certifies and Unit
signs
5) Release/ route None. 5 minutes Staff
the document Budget Management
to next Unit
approving
authority
hour/s, 10
minutes
3. Queries/Assistance on Certification on Allocation of Fund

The service provides replies/assistance for queries to requestor/end user regarding
their requests.

Who may avail: Employees and students of the University.
Record book/ Logbook. From the requestor/end user.
A copy of the request letter or request Provided by the requestor/end user.
form (Purchase Request, Job Order, Work
Order, Job Order Contract, Obligation
Request and Status, Payroll, et.al) with its
corresponding control number/ reference
number.
Request letter from requesting unit/college Provided by the requestor/end user.
and agency.
1) The client inquires 1) The staff None. 5 minutes Staff
or follows up to provides reply To 1day Budget Management
the staff regarding to simple Unit
their requests. queries
For complex
queries or
concerns:
request client
Page | 245
to present
request letter
and advise
him/her to
return in a
specific time or
date
hour/s, 0
minutes
Page | 246
Cashiering Unit
Page | 247
1. Claiming of Checks
Payment of obligations thru check.
Office or Division: Cashiering Unit - Disbursement
G2B – Government to Business Entities
Who may avail: All
Valid ID The payee will provide.
For authorized representative: The authorized representative will provide.
a. Authorization or Special Power of
Attorney. b. Valid ID of representative.
c. Xerox copy of valid ID of payee.
1) Present valid ID / Releasing Officer
1) Check the Cashiering Unit
requirements of the 5 minutes
completeness None.
authorized
of requirements
representative
2) Check the 5 minutes Releasing Officer
2) Issue an Official Cashiering Unit
issued Official None.
receipt
receipt
3) Make the client 5 minutes Releasing Officer
3) Sign on the Cashiering Unit
sign the
Disbursement None.
disbursement
Voucher.
voucher
4) Release the 5 minutes Releasing Officer
4) Claim check and Cashiering Unit
check and tax
tax certificate for None.
certificate if
suppliers.
available.
0 day/s, 0
TOTAL: None. hour/s, 20
minutes
Page | 248
2. Payment Thru Advice to Debit Account (ADA)
Direct payment of obligations thru bank.
Office or Division: Disbursement Unit

G2B – Government to Business Entities
Who may avail: All
Disbursement Voucher Accounting Unit or VPAF
Official Receipt from client The client will provide.
Receiving Staff
1) Give 1) Receive Cashiering Unit
None. 5 minutes
Disbursement approved
Voucher to Disbursement
Receiving Staff Voucher (DV)
charged from
GAAA.
2) Prepare and Disbursing Staff

2) Cashiering Unit
route for
approval of
List of Due and
Demandable
Accounts None. 10 minutes
Payable-
Advice to Debit
Account
(LDDAP-ADA)
and Summary
of LDDAP-
ADA Issued
and validated
Amount
Entries
(SLIIAE).
Page | 249
3) Transmit Disbursing Staff
3) 30 minutes Cashiering Unit
LDDA-ADA to
Government None.
Servicing
Bank.
4) 4) Notify payee of Disbursing Staff
the ADA None. 10 minutes Cashiering Unit
payment.
5) Client will present 5) Receive OR Disbursing Staff
an Official Receipt from client and Cashiering Unit
release Tax None. 5 minutes
Certificate if
available
0 day/s, 1
TOTAL: None. hour, 0
minute/s
3. Payment Thru Petty Cash

The petty cash fund is intended for emergency purchases P 5,000.00 below.

Type of Transaction: G2B – Government to Business Entities
Who may avail: Requestor
Petty Cash Voucher Petty Cash Custodian
1) Fill up the PCV 1) Receive None. 5 minutes Petty Cash Custodian
with attached approved petty Disbursement
required cash voucher
documents (PCV) with
attached
required
documents
from
requestor.
Page | 250
2) Give the PCV None. 2 minutes Petty Cash Custodian
2) Sign PCV and Disbursement
and Cash to
claim cash.
the requestor
3) Submit official 3) check the 30 minutes Petty Cash Custodian
receipt to Petty official receipt Disbursement
None.
Cash Custodian for
for liquidation. replenishment
0 day/s, 0
minutes
4. Payment Thru Checks

Payment of obligation using empress fund.

Type of Transaction: G2B – Government to Business Entities
Who may avail: All
Disbursement Voucher Accounting Unit, VPAF
ACIC Form Cashiering Unit
Official Receipt Client
1) Give 1. Receive 5 minutes Receiving Staff
Disbursement approved Cashiering Unit
Voucher to Disbursement None.
Receiving Staff Voucher (DV).
2. Prepare and 10 minutes Disbursing Staff
route for Cashiering Unit
approval
checks and
Advice of None.
Checks Issued
and Cancelled
(ACIC) if
necessary.
3. Transmit ACIC 30 minutes Disbursing Staff
to None. Cashiering Unit
Government
Page | 251
Servicing
Bank.
4. Notify payee 5 minutes Disbursing Staff
of the None. Cashiering Unit
payment.
5. Issue Official 5. Check the 5 minutes Disbursing Staff
Receipt and claim Official receipt Cashiering Unit
Tax Certificate if and give the None.
needed. Tax Certificate
to the client
Page | 252
Cashiering Unit
External Services
Page | 253
1. Claiming of Cash Benefits Over the Counter
Students with cash benefits from scholarships, assistant wages, refunds, and
allowances can claim their cash in the cashiering office.
Office or Division: Disbursement Unit

Who may avail: University Students
University ID The student will provide
For authorized representative: The authorized representative will provide.
a. Authorization or Special Power of
Attorney. b. Valid ID of representative.
c. Xerox copy of valid ID of payee.
1) Present valid ID 1) Check the Collecting Staff
to requirements completeness 3minutes Cashiering Unit
None.
of the authorized of
representative requirements
2) Make the Collecting Staff
2) Sign on the Cashiering Unit
student sign None. 2 minutes
payroll
the payroll
3) Give cash to Collecting Staff
3) Claim cash the student or None. 2 minutes Cashiering Unit
representative
0 day/s, 0
minutes
2. Payment of Fees
This service is intended to issue an Official Receipt to Students after paying their
outstanding balance to the University.
Office or Division: Cashiering Unit- Collection

Who may avail: Past and current students of TSU
Page | 254
Assessment Slip Business Center, Accounting Office
University ID The client will provide
1) Provide the 1) Receive None. 1minute Collecting Staff
Assessment slip Assessment Slip Cashiering Unit
and Student ID and/or Valid ID
from student
2) Encode None. 1 minute Collecting Staff

necessary datato Cashiering Unit
the computerized
Collection
System
3) Pay the 3) Accept legal Outstanding 1 minute Collecting Staff
necessary amount tender currencies balance Cashiering Unit
4) Claim Official 4) Give the Official None. 1 minute Collecting Officer

Receipt (O.R.) Receipt (O.R.) to Cashiering Unit
from Collecting the client
Officer
TOTAL: It depends 0 day/s, 0
on the hour/s, 4
outstandin minutes
g balance
3. Request for Certificate of Payment for Lost Official Receipt

This service is intended to issue Certificate of Payment upon request of payee.
Office or Division: Cashiering Unit - Collection

Who may avail: Past and current Student of TSU
Affidavit of Lost The payee will provide.
University ID The payee will provide.
1) Request at the 1) Verify Collecting Staff
collection window correctness of Cashiering Unit
the Certificate of the Affidavit of None. 1 minute
Payment loss and ID
number
Page | 255
2) Pay the 1 minute Collecting Staff
2) Collect the PhP20.00 Cashiering Unit
Certification Fee
payment
3) 3) Collector Collecting Staff
process, print Cashiering Unit
and sign the None. 1 minute
certificate of
payment
4) Release the Collecting Staff
4) Claim Certificate Cashiering Unit
Certificate of None. 1 minute
of Payment
payment
TOTAL: 0 day/s, 0
PhP20.00 hour/s, 4
minutes
4. Signing of Student Clearance

All students must pay their outstanding balance, if there is any, before the signing of their
student clearance.
Office or Division: Cashiering Unit-Collection
Who may avail: University Students
Student Clearance Form Registrar
University ID The student will provide.
1) Present Student 1) Verify if the None. 30 seconds Collecting Staff
Clearance Form student has Cashiering Unit
unpaid balance.
Outstanding 2 minutes Collecting Staff
2) Payment of Cashiering Unit
2) Pay Unpaid balance
unpaid balance or
Balance
liability is required
before clearance.
3) After fees has None. 30 seconds Collecting Staff
3) ClaimStudent been settled, Cashiering Unit
Clearance collection staff will
then sign the
clearance.
It depends 0 day/s, 0
on the hour/s, 3
TOTAL:
outstanding minutes
balance.
Page | 256
Facilities and Maintenance Unit
Page | 257
1. Request for Various Repair Works
The service will perform repair and maintenance of TSU Facilities and Equipment
upon request.
Office or Division Facilities Development and Management Office (FDMO/FMU)

Classification : Simple
Type of Transaction : G2C – Government to Citizen
G2B - Government to Business Entity/ies
G2G -Government to Government
Who may avail: TSU Employee such as Deans, Director, Unit Head, students, TSU Office
occupants and stakeholders.
Request for Pre-Repair Inspection / Repair and
other Services form duly signed and approved by FDMO/ FMU Office
the Head of Office or unit as the requestor.
CLIENT STEPS AGENCY ACTION
1) Submit Request 1) Recording and
for Pre Repair Documentation Clerk
None. 2 minutes
Inspection Form of Request FMU
2) FMU Head
Assigned the
Head
2) Determination of technician to
None. 30 minutes FMU
Repair to be done conduct a pre
repair
inspection.
3) Discuss to
3) Submit evaluation Client/End-
FMU Head and
& material User the final
Technician Staff
Estimate evaluation of None. 15 minutes FMU
breakdown to the request for
FMU Unit Head repair
4) Check availability 4) Request will

of Material: return to End
If materials is not user using
available return notice
for repair form. FMU Head and
4.1) Prepare Technician Staff
None. 30 minutes FMU
RFF/PR&SAI
or Job
order for job out
related work
4.2) Forward the
approved RFF /
Page | 258
PR& SAI or Job
Order to
procurement
office.
5) If Material is 5) Prepare
Available Requisition and
Issuance slip
(RIS) then,
forward to the Clerk
None. 30 minutes
Supply and FMU
property
management
Unit for
Approval.
6) Proceed to Job 6) Prepared all FMU Head and
Site the materials Technician Staff
None. 20 minutes
needed FMU
7) Commence the 7) Proceed with Minor Repair

repair the Repair 30 minutes –
Technician Staff
works 1hour
None. FMU
Major Repair
2 to 7 days
8) Submit
Accomplishment
report duly
signed
acknowledge by
the end user
and noted by
8) Accomplishment the supervisor Technician Staff
Report or head of the None. 10 minutes FMU
office.
8.1) End-User will

Fill-Up
Customer
Feedback
Form
9) Conduct Post 9) Prepare the Head

Repair Inspection post repair None. 30 minutes FMU
Report Inspection
Page | 259
(for Job out report for and
related work) forward to
Technical
Working
Committee to
conduct of post
repair
Inspection.
10) Collected
excess unused Head and
10) Prepare Waste materials will Technician Staff
None. 15 minutes
Materials Report return to supply FMU
office for
safekeeping
11) Recording,
encoding and
11) Filing of
photocopy of
Records for
each Clerk
Accomplished None. 20 minutes FMU
accomplished
Project
project for
documentation
Purposes.
≤7 days, 3
TOTAL: None. hours, 22
minutes
Page | 260
Business Affairs and
Auxiliary Services Office
External Services
Page | 261
1. Digital Studio RFID Processing – For Alumni IDs
The process for availing Alumni IDs at the BAASO Digital Studio.
Office or Division: Business Affairs & Auxiliary Services Office (BAASO)

Who may avail: Alumnus
Certificate of Registration BAASO- Digital Studio
Official Receipt Cashiering Unit
CLIENT STEPS
1. Fill out the 1. Verifies the None. 2 minutes Clerk of Digital Studio
information information on BAASO
needed on the log the log sheet
sheet and forms and forms
provided. provided.
2. Present it to the 2. Wait for your Prices may 2 minutes Clerk of Digital Studio
person in charged name to be vary BAASO
for Alumni ID called for your depending
alumni ID. on the cost
of the
items
purchased.
3. 3. Release ID None. 1 minute Clerk of Digital Studio
BAASO
TOTAL: Prices may 0 day/s, 0
vary hour/s, 5
depending minutes
on the cost
of the
items
purchased.
Page | 262
2. Issuance of Uniforms
The process of issuing various uniforms to different colleges.

Who may avail: Enrolled freshmen students who have paid their uniforms during
enrolment
Official Receipt BAASO-General Merchandise
Certificate of Registration The client will provide.
CLIENT STEPS
1. Presents the 1. Verify/Check Prices 2 minutes Clerk of General
Official Receipt the OR and may vary Merchandise
(OR). issues the depending BAASO
uniform on the
cost of the
items
purchased
2. Inspects if the 2. Stamps the None. 1 minute Clerk of General
uniform is OR as Merchandise
complete and evidence that BAASO
without damage. the uniform
has been
issued to the
student.
3. Signs the Log 3. Return the OR None. 1 minute Clerk of General
Sheet of Students to the student. Merchandise
who have paid for BAASO
the uniform.
TOTAL: Prices 0 day/s, 0
may vary hour/s, 4
depending minutes
on the
cost of the
items
purchased
.
Page | 263
3. Print Shop Processing
(Tarpaulin, Sticker, Heat Press)
The process of availing the different print shop services such as tarpaulin, sticker and
heat press.

Who may avail: All
Soft copy of the lay out to be printed The client will provide.
Communication letter (if any) The client will provide.
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Present the soft 1. Receive the None. 1 minute Clerk of Print Shop
copy of the lay details of BAASO
out for job
tarpaulin/sticker order/soft
and heat transfer copy of
to be printed printing
jobs
2. 2. Review the None. 1 minute Clerk of Print Shop

design and BAASO
details
3. 3. Lay out or None. 1 minute Clerk of Print Shop

edit as BAASO
required
4. 4. Execute the None. Depends on Clerk of Print Shop

Work/Job the volume BAASO
order and set up
required for a
specific job.
5. Proceed to the 5. None. For Tarpaulin Clerk of Print Shop
window 1 (Gen. Sizes: BAASO
Mdse) and give 4’x8’- 1hour
the job order for 6’x12 -1.5
assessment. hour
12’x18–4-
6hours
Page | 264
6. Proceed to the 6. Prices vary 3 minutes
Cashiering Unit depending
for payment. on the sizes,
volume and
materials to
be used.
7. Present the 7. Release the None. 1 minute Clerk of Print Shop

Official Receipt item BAASO
TOTAL: Prices vary 0 day/s, 4

depending hours, 7
on the sizes, minutes
volume and
materials to
be used.
Page | 265
Page | 266
1. Application for Vehicle Gate pass
The process of availing for the application of gate pass for vehicles.

Type of Transaction: G2C – Government to Citizen or G2G - Government to Government
Who may avail: Students, Faculty and Personnel
Application Form Business Affairs & Auxiliary Services Office
(BAASO)
Photocopy of the following:
Certificate of Registration of Vehicle The client will provide.
Valid Official Receipt Registration of The client will provide.
Vehicle
Valid Drivers License The client will provide.
TSU ID The client will provide.
Certificate of Registration (Officially The client will provide.
enrolled) (For Students)
1. Present all 1. Receive, verify None. 1 minute Clerk
requirements and ensure BAASO
(Photocopy and validity and
Original) completeness
of submitted
documents
2. Proceed to the 2. Receives Prices 1 minute Cashiering Staff
Cashiering Unit payment and vary Cashiering Unit
and pay issue Official depending
assessed fee. Receipt (OR). on the
sizes,
volume
and
materials
to be
used.
3. Proceed to the 3. Verifies the None. 1 minute Clerk

BAASO and OR and issues BAASO
present the OR the gate pass
vary hour/s, 3
depending minutes
on the
Page | 267
sizes,
volume
and
materials
to be
used.
2. Digital Studio RFID Processing – Lost ID
The process and procedures for availing obtaining replacement of lost ID.

Who may avail: Faculty & Personnel of the University
Students
Affidavit of Loss The client will provide.
Request for New RFID Student Affairs Services Office
CLIENT STEPS
1. Secure an 1. Verifies all None. 1 minute Clerk of Digital Studio
Affidavit of Loss requirements BAASO
(For students):
Proceed to
Student Affairs
Services to report
for the lost ID
2. Proceed to 2. None. 2 minutes Clerk of Digital Studio
BAASO BAASO
(assessment
window) for the
assessment of
RFID and
surrender your
old RFID
3. Proceed to the 3. Prices 3 minutes Cashiering Staff

Cashiering Office may vary Cashiering Unit
for payment depending
on cost of
Page | 268
the items
purchased
.
4. Proceed to Digital 4. None. 1 minute Clerk of Digital Studio
Studio BAASO
5. Fill out the log 5. Release RFID None. 2 minutes Clerk of Digital Studio
sheet provided BAASO
and wait for your
name to be called
for your RFID.

may vary hour/s, 9
depending minutes
on cost of
the items
purchased
3. Digital Studio RFID Processing – Re-ID/Worn-out IDs
The process and procedures for obtaining of Re-IDs/Worn-out IDs.

Who may avail: All students
Faculty & Personnel of the University
Alumnus
Certificate of Registration BAASO- Digital Studio
1. Present Certificate 1. Verifies None. 1 minute Clerk of Digital

of Certificate of Studio
Registration/Offici Registration/Offici BAASO
al Receipt. al Receipt
Page | 269
2. Proceed to 2. Receive the old None. 2 minutes
BAASO RFID Clerk of Digital
(assessment Studio
window) for the BAASO
assessment of
RFID and
surrender your old
RFID
3. Proceed to the 3. Prices 3 minutes

Cashiering Unit for may vary Cashiering Staff
payment depending Cashiering Unit
on cost of
the items
purchased
4. Proceed to Digital 4. None. 1 minute Clerk of Digital

Studio Studio
BAASO
5. Fill out the log 5. Release RFID None. 2 minutes Clerk of Digital
sheet provided Studio
and wait for your BAASO
name to be called
for your RFID.

may vary hour/s, 10
depending minutes
on cost of
the items
purchased
4. Photocopying Services/Documents Printing
The process of availing photocopying services and documents printing.

G2G Government to Government
Who may avail: Colleges, Offices, Unit of the University
Faculty
Personnel
Students
Page | 270
Documents to be photocopied (hard copy) The client will provide.
Soft copy to be printed thru removable The client will provide.
device; flash drives
1. Present the soft 1. Receive the None. 1 minute Clerk of Printing Press
copy of the lay details of job BAASO
out for order/soft copy
tarpaulin/sticker of printing jobs
and heat
transfer to be
printed
2. 2. Review the None. 1 minute Clerk of Printing Press

design and BAASO
details
3. 3. Lay out or edit None. 1 minute Clerk of Printing Press

as required BAASO
4. 4. Execute the None. Depends on Clerk of Printing Press

Work/Job the volume BAASO
order and set up
required for a
specific job.
5. Proceed to the 5. None. 1 minute Clerk of General
window 1 (Gen. Merchandise
Mdse) and give BAASO
the job order for
assessment.
6. Proceed to the 6. Prices 3 minutes Cashiering Staff
Cashiering Unit vary Cashiering Unit
for payment. depending
on the
sizes,
volume
and
materials
to be used
4. Present the 5. None. 1 minute Clerk of Printing Press

Official Receipt BAASO
Page | 271
vary hour/s, ≥7
depending minutes
on the
sizes,
volume
and
materials
to be used
5. Purchasing of Merchandise
(Books, Bags, ID Holder, Souvenir Items, Etc.)
The procedure and process for the availment of books and various souvenir items.

Who may avail: Students, Faculty, Personnel and Visitors
Official Receipt BAASO- General Merchandise
CLIENT STEPS
1. Request for the 1. Print and None. 1 minute Clerk of General
assessment of issue the Merchandise
fees for the Assessment BAASO
merchandise to Form.
be purchased
2. Presents the 2. Receives Prices may 2 minutes Clerk of General
Assessment payment vary Merchandise
Form to the and issue depending on BAASO
cashier and pay Official cost of the
the assessed Receipt items
amount. (OR). purchased
3. Presents the 3. Verifies the None. 1 minute Clerk of General
Official Receipt OR, Merchandise
(OR). releases the BAASO
purchased
items, and
returns the
OR.
Page | 272
TOTAL: Prices may 0 day/s, 0
vary hour/s, 4
depending on minutes
cost of the
items
purchased
5. Request to Use the University Facilities
The service allows utilization of different facilities of the University for various
purposes such us seminars, trainings etc.

Who may avail: Student Organizations recognized by the University
Offices and Units of the University
Government Agencies
Non-Government Organizations
Request letter approved by the TSU BAASO –Rentable Spaces Office
President
Endorsement from the TSU President Office of the University President
CLIENT STEPS
1. Present the 1. Receive and None. 1 minute Clerk of Digital
Request letter verifies the Studio
approved by the documents BAASO
TSU President presented
Endorsement
from the TSU
President and
request for the
assessment for
the rental if any.
2. 2. Check the None. 2 minutes Clerk of Digital

availability of Studio
the facility BAASO
requested and
prepares the
Application
Form and
Page | 273
Assessment of
Fees (if rental
is applicable.)
3. Proceed to the 3. Rental 3 minutes Cashiering Staff
cashier for fees may Cashiering Unit
payment vary
according
to the
facility
requested
4. Submits the 4. Receive/verify None. 1 minute Clerk of Digital
signed the signed Studio
Application Form Application BAASO
and present OR Form and OR
5. 5. Records the None. 1 minute Clerk of Digital

transaction in Studio
the Log Book. BAASO
6. 6. Issue a copy None. 1 minute Clerk of Digital

of the Studio
approved BAASO
Application
Form to the
customer/appl
icant.
7. 7. Forward the None. 1 minute Clerk of Digital

filled-out Studio
Application BAASO
Form to the
Office of Civil
Security Unit
(for their copy)
TOTAL: 0 day/s, 0
hour/s, 10
minutes
Page | 274
Internal Services
Page | 275
1. Digital Studio RFID Processing – For Employee ID
The service allows new employees to obtain a TSU ID.

Who may avail: Faculty & Personnel of the University
Charged Slip Human Resource Development and Mgmt. Office
CLIENT STEPS
1. Present your 1. Verify Prices 1 minute Clerk of Digital Studio
charged slip charged slip may vary BAASO
issued by the issued by depending
Human the HRDMO on cost of
Resource to the the items
Development & person in purchased
Management charged.
Office
(HRDMO)
2. Wait for your 2. Let the None. 2 minutes Clerk of Digital Studio
name to be employee fill BAASO
called for your out the log
employee ID. sheet
3. 3. Release None. 2 minutes Clerk of Digital Studio

employee ID BAASO

may vary hour/s, 5
depending minutes
on cost of
the items
purchased
Page | 276
2. Print Shop Processing
(Tarpaulin, Sticker, Heat Press) – For Charged Customers, Offices
and Colleges
The process of availing the different print shop services such as tarpaulin, sticker and
heat press by employees of the University.

Who may avail: Offices and Units of the University
Faculty and Personnel
Soft copy of the lay out to be printed The client will provide.
Communication letter (if any) The client will provide.
CLIENT STEPS
1. Present the soft 1. Receive the None. 1 minute Clerk of Print Shop
copy of the lay details of job BAASO
out for order/soft copy
tarpaulin/sticker of printing jobs
and heat transfer
to be printed
2. Present the 8. Review the None. 1 minute Clerk of Print Shop

communication design and BAASO
letter (if any) from details
the
offices/colleges
where the
ordered products
will be charged.
9. 3. Lay out or edit None. 1 minute Clerk of Print Shop

as required BAASO
4. 4. Prepare None. 1 minute Clerk of Print Shop

charged slip BAASO
(to be charged
to
offices/colleges)
Page | 277
10. 5. Execute the Prices For Tarpaulin Clerk of Print Shop
Work/Job vary Sizes: BAASO
order depending 4’x8’- 1hour
on the 6’x12 -1.5
sizes, hour
volume 12’x18–4-
and 6hours
materials
to be used
6. 6. Release the None. 1 minute Clerk of Print Shop

item BAASO

vary hours, 5
depending minutes
on the
sizes,
volume
and
materials
to be used
3. Photocopying Services/Documents Printing - For Charged

Customers, Offices and Colleges
The service provides photocopying and printing services for TSU employees.

Who may avail: Offices and Units of the University
Faculty and Personnel
Documents to be photocopied (hard copy) The client will provide.
Soft copy to be printed thru removable The client will provide.
device; flash drives
CLIENT STEPS
1. Handing over of 1. Receive and Prices 1 minute Clerk of Printing Press
Original sort then vary BAASO
documents or photocopy depending
flash drives (hard copy) or on the
Page | 278
select file then sizes,
print (soft volume
copy). and
materials
to be used
2. Fill out the log 2. Turning over None. 2 minutes Clerk of Printing Press
sheet for the of original BAASO
offices/colleges to documents
be charged. and copies
2.1 Stapling
jobs, if
necessary

vary hour/s, 3
depending minutes
on the
sizes,
volume
and
materials
to be used
Page | 279
College of Architecture and Fine Arts
External Services
Page | 280
1. Enrollment for Freshmen Students
The service is given for incoming students who wish to part of the college. This service
allows incoming college students to initiate attendance for the coming semester.
Office or Division: College of Architecture and Fine Arts

Who may avail: Incoming College Students
Admission slip that contains his/her Admission unit of the ARO.
student number.
Certificate of Registration ARO - Registrar’s Office
Official Receipt (to be presented) Cashiering Unit
Pre-Assessment Form Dean’s Office
CLIENT STEPS
1. Get result of 1. Assist the None. 5 minutes
admission test incoming Staff
from Testing students Testing and
Office Admission Office
(for those who did not

yet receive the result)
2. See the 2. Check None. 10 minutes Dean
College Dean system for CAFA
for advising, the
open subjects available College Clerk
CAFA
and available slots
slots Faculty
CAFA
3. Proceed to the 3. Determine None. 5 minutes Faculty Member
faculty in- the CAFA
charge for the subjects to
advising be given to
assessment the student
and tagging of and tag
subjects. them.
4. Proceed to the 4. Tag the None. 5 minutes Faculty Member
faculty in- student for CAFA
charge for the the free
tagging of free tuition.
tuition if they
Page | 281
are qualified
for the free
tuition.
5. Proceed to the 5. Provide the None. 5 minutes Faculty Member
faculty in student CAFA
charge for the with the
schedule of schedule of
medical medical
examination examinatio
and ID picture n and ID
taking. picture taking.
TOTAL: None. 0 day/s. 0
hour/s, 30
minutes
2. Enrollment for Old Students – 2nd Year to 4th Year Students

The service is given for old students of the college. It starts after the students have secured
the copies of their grades. This service allows old students in the college to initiate attendance for
the coming semester.
Copy of grades Student Portal
Student Identification Card The enrollee will present.
CLIENT STEPS
faculty in- the CAFA
advising, be given to
subjects. them.
2. Proceed to 2. Tag the None. 5 minutes Faculty Member
the faculty in- student for CAFA
tuition if they
Page | 282
are qualified for
the free tuition.
hour/s, 10
minutes
3. Enrollment for Old Student with Deficiency/ies

The service is given for old students of the college. It starts after the students have
secured the copies of their grades. The Scholastic delinquent students (warning,
probation, and dismissal in the College), should pass through the Guidance and
Counseling Unit before being admitted for enrolment.
Copies of grades Student Portal
Student ID The student will provide.
CLIENT STEPS
1. Scholastic 1. Evaluate None. 10 minutes Guidance Associate
delinquent graduating Guidance Office
students students
(Warning,
Probation, and
Dismissal in the
College) should
pass through
the Guidance
and Counseling
Unit before
being admitted
for enrollment
2. Proceed to the 2. Advise the None. 5 minutes Faculty Member
faculty in- student and CAFA
charge for the determine the
advising, schedule to be
assessment given to the
and tagging of student
subjects.
Page | 283
3. Request for 3. Assist the None. 5 minutes College Clerk
subject/s that students to CAFA
they need undergo the
through process of
signing a form requesting the
and undergo subject/s they
the process need and by
until it is encoding the
approved. This subject/s they
form shall be need to enroll.
given to the
College Clerk
for encoding.
4. Proceed to the 4. Advise, None. 5 minutes Faculty Member
enrollment reassess and CAFA
area for the tag the
advising and subject/s to be
reassessment enrolled by the
of subjects. student.
faculty in- student for the CAFA
charge for the free tuition.
tagging of free
tuition if they
are qualified
for the free
tuition.
6. Pay the COR 6. Receive None. 5 minutes Staff
Fee and get payment and Cashiering Unit
the Official issue Official
Receipt from Receipt
the Cashier
7. Present the 7. Verify the None. 10 minutes Staff
Official Receipt Official ARO
and get Receipt and
Certificate of print the
Registration Certificate of
Registration
hour/s, 30
minutes
Page | 284
4. Enrollment for Graduating Student with Deficiency/ies
The service is given for graduating students of the college. This service allows graduating
students with deficiencies to enroll with overloading requests.

CLIENT STEPS
1) Secure an 1) Evaluate None. 10 minutes Staff
evaluation of all graduating ARO
subjects taken students
from ORA
2) Fill out an 2) Sign the None. 15 minutes Dean
Application form request form CAFA
for requests of
Overloading
3) Secure approval 3) Approve None. 30 minutes Dean
of requests from requests of CAFA
concerned graduating Director
authorities students ORA
Vice President
Academic Affairs
4) Proceed to the 4) Advise the None. 5 minutes Faculty Member
faculty in-charge student and CAFA
for the advising, determine the
assessment and schedule to
tagging of be given to
subjects. the student
5) Request for 5) Assist the None. 5 minutes College Clerk
subject/s that students to CAFA
through signing process of
a form and requesting the
undergo the subject/s they
process until it is need and by
approved. This encoding the
Page | 285
form shall be subject/s they
given to the need to enroll.
College Clerk for
encoding.
6) Proceed to the 6) Advise, None. 5 minutes Faculty Member
enrollment area reassess and CAFA
for the advising tag the
and subject/s to
reassessment of be enrolled by
subjects. the student.
7) Proceed to the 7) Tag the None. 5 minutes Faculty Member
faculty in-charge student for CAFA
for the tagging of the free
free tuition if tuition.
they are
qualified for the
free tuition.
hour, 15
minutes
5. Enrollment of Transferees, Shifters, Returnees and Second Courser

The service is given to transferees, shifters, returnees and second courser. It starts
after the students have gone through the process for admission
Admission slip that contains his/her student The admission slip is secured from the admission unit
number of the ARO.
CLIENT STEPS
1. Go to the 1. Issue None. 5 minutes Guidance Associate
Guidance and Admission Slip Guidance Office
Counseling Unit
before going to the
Admissions Unit
for compliance of
other requirements
and to secure
Admission Slip
Page | 286
2. See the College 2. Check system None. 10 minutes Dean
Dean for advising, for the CAFA
open subjects and available slots
available slots College Clerk
CAFA
Faculty
CAFA
3. Proceed to the 3. Determine the None. 5 minutes Faculty Member
faculty in-charge subjects to be CAFA
for the advising given to the
assessment and student and
tagging of tag them.
subjects.
faculty in-charge student for the CAFA
for the tagging of free tuition.
free tuition if they
are qualified for
the free tuition.
faculty In charge student with CAFA
for the schedule of the schedule of
medical medical
examination and examination
ID picture taking. and ID picture
taking.
6. Pay the COR Fee 6. Receive None. 5 minutes Staff
and get the Official payment and Cashiering Unit
Receipt from the issue Official
Cashier Receipt
Official Receipt Official Receipt ARO
and get Certificate and print the
of Registration Certificate of
Registration
hour/s, 30
minutes
Page | 287
6. Refund of Overpayment
The process of the amount due to the students of the overpayment made from their
assessment because of incorrect valuation of student fees.
Official Receipt (photocopy) Cashiering Office – Collections
Certificate of Registration (Photocopy) Admission and Registrar’s Office
CLIENT STEPS
1. Make a verbal 1. Open Student None. 3 minutes College Clerk
request for the Account in the CAFA
evaluation of TSU Enrolment
student account System
information on 1.1 Check if
TSU Enrolment there’s an
System. overpayment
made
1.2 Ask for the
submission
of
requirements
(if applicable)
2. Submit the 2. Review the None. 5 minutes College Clerk
requirements for requirements CAFA
the processing of presented if
refund. valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
Page | 288
7. Refund of Tuition Fees
The processing of amount due to the students because of their decision for dropping
the course enrolled. Students who dropped the entire course within the first month after
enrolment are entitled to refund of tuition fees as follows: First Week – 80%; Second to
Fourth Week – 50%.
Who may avail: Students who officially dropped the entire course
Official Receipt (Original and Photocopy) Cashiering Office – Collections
Certificate of Registration (Original and Admission and Registrar’s Office
Photocopy)
Dropping Form Admission and Registrar’s Office
Official Receipt for the Revision Fee Cashiering Office – Collections
(Original)
CLIENT STEPS
request for the Account in the CAFA
information on 1.1 Verify if all
TSU Enrolment the subjects
System. enrolled are
officially
dropped
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for requirements CAFA
refund. complete and
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
Page | 289
by the
disbursing
officer
hour/s, 10
minutes
Page | 290
College of Arts and Social Sciences
External Services
Page | 291
The service is given for incoming students who wish to part of the college. This service
allows incoming college students to initiate attendance for the coming semester.
Office or Division: College of Arts and Social Sciences

Admission slip that contains his/her Admission unit of the ARO.
student number.
CLIENT STEPS
from Testing students Testing and
Office Admission Office
(for those who did not

yet receive the result)
7. See the 7. Check None. 10 minutes Dean
College Dean system for CASS
for advising, the
open subjects available College Clerk
CASS
and available slots
slots Faculty
CASS
faculty in- the CASS
advising be given to
subjects. them.
faculty in- student for CASS
tuition if they
Page | 292
are qualified
for the free
tuition.
faculty in student CASS
charge for the with the
schedule of schedule of
medical medical
examination examinatio
and ID picture n and ID
taking. picture taking.
TOTAL: None. 0 day/s. 0
hour/s, 30
minutes
2) Enrollment for Old Students – 2nd Year to 4th Year Students
The service is given for old students of the college. It starts after the students have secured
the copies of their grades. This service allows old students in the college to initiate attendance for
the coming semester.

Copy of grades Student Portal
CLIENT STEPS
faculty in- the CASS
advising, be given to
subjects. them.
Page | 293
2. Proceed to 2. Tag the None. 5 minutes Faculty Member
the faculty in- student for CASS
tuition if they
are qualified for
the free tuition.
hour/s, 10
minutes
3) Enrollment for Old Student with Deficiency/Deficiencies
The service is given for old students of the college. It starts after the students have
secured the copies of their grades. The Scholastic delinquent students (warning,
probation, and dismissal in the College), should pass through the Guidance and
Counseling Unit before being admitted for enrolment.

CLIENT STEPS
delinquent graduating Guidance Office
students students
(Warning,
Probation, and
Dismissal in the
College) should
pass through
the Guidance
and Counseling
Unit before
Page | 294
being admitted
for enrollment
9. Proceed to the 6. Advise the None. 5 minutes Faculty Member
faculty in- student and CASS
charge for the determine the
advising, schedule to be
assessment given to the
and tagging of student
subjects.
7. Request for 10. Assist the None. 5 minutes College Clerk
subject/s that students to CASS
through process of
signing a form requesting the
and undergo subject/s they
the process need and by
until it is encoding the
approved. This subject/s they
form shall be need to enroll.
given to the
College Clerk
for encoding.
4) Proceed to the 11. Advise, None. 5 minutes Faculty Member
enrollment reassess and CASS
area for the tag the
advising and subject/s to be
reassessment enrolled by the
of subjects. student.
5) Proceed to the 12. Tag the None. 5 minutes Faculty Member
faculty in- student for the CASS
charge for the free tuition.
tagging of free
tuition if they
are qualified
for the free
tuition.
6) Pay the COR 13. Receive None. 5 minutes Staff
Fee and get payment and Cashiering Unit
the Official issue Official
Receipt from Receipt
the Cashier
7) Present the 14. Verify the None. 10 minutes Staff
and get Receipt and
Registration
Page | 295
Certificate of
Registration
hour/s, 30
minutes
4. Enrollment for Graduating Student with Deficiency/Deficiencies
The service is given for graduating students of the college. This service allows graduating
students with deficiencies to enroll with overloading requests.

CLIENT STEPS
8) Secure an 8) Evaluate None. 10 minutes Staff
from ORA
9) Fill out an 9) Sign the None. 15 minutes Dean
Application form request form CASS
for requests of
Overloading
10) Secure approval 10) Approve None. 30 minutes Dean
of requests from requests of CASS
concerned graduating Director
authorities students ORA
Vice President
Academic Affairs
11) Proceed to the 11) Advise the None. 5 minutes Faculty Member
faculty in-charge student and CASS
for the advising, determine the
assessment and schedule to
Page | 296
tagging of be given to
subjects. the student
12) Request for 12) Assist the None. 5 minutes College Clerk
subject/s that students to CASS
through signing process of
a form and requesting the
undergo the subject/s they
process until it is need and by
approved. This encoding the
form shall be subject/s they
given to the need to enroll.
College Clerk for
encoding.
13) Proceed to the 13) Advise, None. 5 minutes Faculty Member
enrollment area reassess and CASS
for the advising tag the
and subject/s to
reassessment of be enrolled by
subjects. the student.
14) Proceed to the 14) Tag the None. 5 minutes Faculty Member
faculty in-charge student for CASS
for the tagging of the free
free tuition if tuition.
they are
qualified for the
free tuition.
hour, 15
minutes
1. Enrollment of Transferees, Shifters, Returnees and Second Courser

The service is given to transferees, shifters, returnees and second courser. It starts
after the students have gone through the process for admission.
Admission slip that contains his/her student The admission slip is secured from the admission unit
number of the ARO.
CLIENT STEPS
Page | 297
8. Go to the 8. Issue None. 5 minutes Guidance Associate
Guidance and Admission Slip Guidance Office
Counseling Unit
before going to the
Admissions Unit
for compliance of
other requirements
and to secure
Admission Slip
Dean for advising, for the CASS
open subjects and available slots
available slots College Clerk
CASS
Faculty
CASS
faculty in-charge the subjects to CASS
for the advising be given to the
assessment and student and
tagging of tag them.
subjects.
faculty in-charge student for the CASS
for the tagging of free tuition.
free tuition if they
are qualified for
the free tuition.
faculty In charge student with CASS
for the schedule of the schedule of
medical medical
examination and examination
ID picture taking. and ID picture
taking.
13. Pay the COR 13. Receive None. 5 minutes Staff
Fee and get the payment and Cashiering Unit
Official Receipt issue Official
from the Cashier Receipt
Official Receipt Official Receipt ARO
and get Certificate and print the
of Registration Certificate of
Registration
hour/s, 30
minutes
Page | 298
CLIENT STEPS
request for the Account in the CASS
information on 1.1 Check if
TSU Enrolment there’s an
System. overpayment
made
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for requirements CASS
refund. valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
Page | 299
Photocopy)
(Original)
CLIENT STEPS
request for the Account in the CASS
information on 1.1 Verify if all
TSU Enrolment the subjects
System. enrolled are
officially
dropped
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for requirements CASS
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
Page | 300
by the
disbursing
officer
hour/s, 10
minutes
Page | 301
College of Business and Accountancy
External Services
Page | 302
1. Enrollment for Cross-Enrollees
This service allows college students to cross-enroll some subjects available in other
colleges.
Office or Division: College of Business and Accountancy
Who may avail: Incoming and Ongoing College Students
Admission Slip (if from other school) Testing, Counseling and Career Center
Certificate of Registration Can be printed through Student Portal
Cross-Enrollee Form (signed by the Dean) Dean’s Office
1. Go to the 1. Receive None. 5 minutes Staff
Admissions Unit submitted Testing, Counseling
for submission of requirements and Career Center
requirements
Dean for for the CBA
advising, open available slots
subjects and College Clerk
CBA
available slots
Faculty
CBA
3. Get Pre- 3. Print the Pre- None. 10 minutes
assessment assessment Dean
registration and registration CBA
confirm tagging from the
College Clerk
for 100% enrollment
CBA
Continuing system
Scholarship Faculty Members
(assigned in tagging)
CBA
4. Pay the COR 4. Receive PhP 25.00 5 minutes
Fee and get the payment and Staff
Official Receipt issue Official Cashiering Unit
5. Present the 5. Verify the None. 10 minutes
Official Receipt Official Staff
and get Receipt and ARO
print the
Page | 303
Certificate of Certificate of
Registration Registration
TOTAL: PhP 25.00 0 day/s, 0
hour/s, 40
minutes

This service allows incoming college students to initiate attendance for the coming semester.
Admission Slip (if from other school) Testing, Counseling and Career Center
Cross-Enrollee Form (signed by the Dean) Dean’s Office
from Testing students Testing, Counseling
Office and Career Center
(for those who
did not yet
receive the
result)
CBA
available slots
Faculty
CBA
3. Get Pre- 3. Print the Pre- None. 10 minutes Dean
assessment assessment CBA
registration and registration
confirm tagging from the College Clerk
CBA
for 100% enrollment
system
Page | 304
Continuing Faculty Members
Scholarship (assigned in tagging)
CBA
4. Pay the COR 4. Receive PhP 25.00 5 minutes
Fee and get the payment and Staff
Official Receipt issue Official Cashiering Unit
5. Present the 5. Verify the None. 10 minutes
Official Receipt Official Staff
and get Receipt and ARO
Registration
hour/s, 40
minutes
3. Enrollment for Graduating Students with Deficiencies

This service allows graduating students with deficiencies to enroll with overloading requests.
Who may avail: Ongoing College Students
Approved Overloading Form ARO - Registrar’s Office
1. Secure an 1. Evaluate None. 10 minutes Staff
from ORA
2. Fill out an 2. Sign the None. 15 minutes Dean
Application form request form CBA
for requests of
Overloading
3. Secure approval 3. Approve None. 30 minutes Dean
of requests from requests of CBA
Page | 305
concerned graduating
authorities students Director
ORA
Vice President
Academic Affairs
4. Pay the COR 4. Receive PhP 25.00 5 minutes Staff
and get Receipt and
Registration
hour, 10
minutes
4. Enrollment for Old Students from 2nd Year to 4th Year

This service allows old students in the college to initiate attendance for the coming semester.
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Proceed to 1. Assist None. 10 minutes Faculty
College graduating CBA
enrollment area students during
for advising at enrollment
designated room
Page | 306
delinquent graduating Guidance and
students students Counseling Unit
(Warning,
Probation, and
Dismissal in the
College) should
pass through the
Guidance and
Counseling Unit
before being
admitted for
enrollment
3. Get Pre- 3. Print the Pre- None 10 minutes Dean
registration and registration from
confirm tagging the enrollment College Clerk
CBA
for 100% system
Continuing Faculty Members
CBA
4. Pay the COR 4. Receive PhP 5 minutes Staff
Fee and get the payment and 25.00 Cashiering Unit
5. Present the 5. Verify the Official None 10 minutes Staff
Official Receipt Receipt and print ARO
and get the Certificate of
Certificate of Registration
Registration
TOTAL: PhP 0 day/s, 0
25.00 hour/s, 45
minutes
5. Enrollment for Shifters from program to program under CBA

This service allows CBA students to shift from one program to another .
Admission Slip Guidance and Counseling Unit
Page | 307
1. Go to the 1. Issue None 5 minutes Guidance Associate
Guidance and Admission Guidance and
Counseling Unit Slip Counseling Unit
before going to
the Admissions
Unit for
compliance of
other
requirements
and to secure
Admission Slip
2. See the College 2. Check system None 10 minutes Dean
CBA
available slots
Faculty
CBA
3. Get Pre- 3. Print the Pre- None 10 minutes Dean
registration and registration
confirm tagging College Clerk
from the
CBA
for 100% enrollment
Continuing system Faculty Members
CBA
4. Pay the COR 4. Receive PhP 25.00 5 minutes Staff
5. Present the 5. Verify the None 10 minutes Staff
and get Receipt and
Registration
TOTAL: 0 day/s, 0
PhP 25.00 hour/s, 40
minutes
Page | 308
6. Refund of Breakage Deposit
To reimburse the students of the deposit made from their entry for their diligence in
handling the properties and equipment of the university.
Who may avail: Students who wants to transfer or graduated from the University
Official Receipt (if still available)/ Certificate of Cashiering Office – Collections
Payment in lieu of Official Receipt
Transfer Credentials (if intention is for Admission and Registrar’s Office
transferring to another university/college)
CLIENT STEPS
1. Make a verbal 1. Open Student None 3 minutes College Clerk
request for the Account in the CBA
evaluation of student TSU Enrolment
account information System
on TSU Enrolment 1.1 Verify if the
System. amount of
breakage
deposit is
included in the
assessment
and how
much is the
amount
1.2 Ask for the
submission of
requirements
(if applicable)
2. Submit the 2. Review the None 5 minutes College Clerk
requirements for the requirements CBA
processing of refund. presented.
2.1 Request for
the Contact
Number
2.2 Instruct them
to wait for at
least 2-3
weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
Page | 309
CLIENT STEPS
request for the Account in the TSU CBA
evaluation of student Enrolment System
account information 1.1 Check if
on TSU Enrolment there’s an
System. overpayment
made
1.2 Ask for the
submission of
requirements
(if applicable)
processing of refund. presented if
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least
2-3 weeks
until being
notified by
the
disbursing
officer
hour/s, 8
minutes
Page | 310
Photocopy)
Official Receipt for the Revision Fee (Original) Cashiering Office – Collections
CLIENT STEPS
1. Make a verbal 1. Open Student None 3 minutes College Clerk
request for the Account in the CBA
information on TSU 1.1 Verify if all the
Enrolment System. subjects
enrolled are
officially
dropped
1.2 Ask for the
submission of
requirements
(if applicable)
processing of presented if
valid.
2.1 Request
for the
Contact
Number
2.2 Instruct
them to
wait for at
least 2-3
weeks
until being
notified by
the
Page | 311
disbursing
officer
hour/s,10
minutes
Page | 312
College of Criminal Justice Education
External Services
Page | 313
1. General Enrollment Procedures for 1st Year Students
The service allows students to enroll subjects on their course.
Office or Division: College of Criminal Justice Education
Who may avail: Incoming 1st Year Students
Admission requirements (Form 138, Good Moral
Character, 2 ID Picture (2x2), PSA Birth Certificate, The client will provide
NCAE, Medical Certificate and College Admission
Test Result)
Admission Slip Admission and Registration office
1) Student will submit the 1) Admission staff will Clerk
Requirements needed receive submitted Admission and
(Form 138, Good Moral document/s. Registration
Character, 2 ID Picture None. 2 minute Office
(2x2), PSA Birth
Certificate, NCAE, Medical
Certificate and College
Admission Test Result)
2) 2) Verify and check Clerk
the completeness None. 3 minutes Admission and
of submitted Registration
documents Office
3) 3) Issuance of Clerk
Admission slip with None. 3 minutes Admission and
the student ID Registration
number Office
4) Pre-assessment / Dean, Faculty,
4) Proceed to enrollment area Computerized None. 3 minutes Clerk
Enrollment CCJE
5) 5)Tagging of Free Faculty, Clerk
Tuition; Get COR None. 2 minutes CCJE
6) 6) The students will Staff
proceed to the Business
Faculty In-Charge None. 2 minutes Center Office
for the assessment
of their uniform
and ID.
7) 7) Right after the free Clerk
tuition tagging, the Medical
schedule for None. 2 minutes Services Office
medical
Page | 314
examination will be
given.
hour/s, 17
Minutes
2. General Enrollment Procedures for 2nd Year to 4th Year Students

The service allows students to enroll on their course.

Who may avail: Incoming 2nd Year to 4th Year Students
1) Present the ID to the 1) The faculty/clerk
faculty/clerk will assessed the
assigned on the subjects to be None. 3 minutes Dean, Faculty,
enrollment process enrolled (pre- Clerk
CCJE
assessment/
computerized
enrollment)
2) Tagging for free 2) Faculty / clerk will
tuition tag the free tuition None. 3 minutes Faculty, Clerk
CCJE
3) Registrar/Business 3) The student shall

Center proceed to the Clerk
Registrar Office None. 5 minutes Registrar/
for the validation Business
Center
of ID or business
center for the
renewal of ID (if
needed)
*** FOR SCHOLASTIC DELINQUENT STUDENTS
1) Proceed to Guidance 1) None. 10 minutes

and Counseling office
Guidance
Councelor
Page | 315
Scholastic delinquent CCJE
students (Warning,
Probation and
Dismissal in the
College) should pass
through the Guidance
and Counseling Unit
before being admitted
for enrollment.
2) The students will 2) Receive signed
request for subject form. None. 5 Minutes
that they need CCJE, Clerk
through signing a
form and give it to the
College Clerk for
encoding.
3) The students will 3)
proceed to the Office None. 5 Minutes
of the Registrar for Registrar, Clerk
adding/changing of
subject.
Note:
(COR is available for
printing at the TSU
Portal account of the
student)
hour/s, 31
minutes

Page | 316
CLIENT STEPS
1. Make a verbal 1. Open Student None. 3 minutes Clerk, CCJE
request for the Account in the
System. amount of
breakage
deposit is
included in
the
assessment
and how
much is the
amount
1.2 Ask for the
submission
of
requirements
(if applicable)
2. Submit the 2. Review the None. 5 minutes Clerk, CCJE
requirements for the requirements
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
Page | 317
CLIENT STEPS
1. Make a verbal 1. Open Student None. 3 minutes Clerk
request for the Account in the CCJE
on TSU Enrolment 1.1 Check if
System. there’s an
overpayment
made
1.2 Ask for the
submission
of
requirements
(if applicable)
2. Submit the 2. Review the None. 5 minutes Clerk
requirements for the requirements CCJE
processing of refund. presented if valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
Page | 318
The processing of amount due to the students because of their decision for dropping the
course enrolled. Students who dropped the entire course within the first month after enrolment
are entitled to refund of tuition fees as follows: First Week – 80%; Second to Fourth Week –
50%.
Official Receipt (Original and Photocopy) Cashiering Unit – Collections
Photocopy)
Official Receipt for the Revision Fee (Original) Cashiering Unit – Collections
CLIENT STEPS
request for the Account in the CCJE
on TSU Enrolment 1.1 Verify if all
System. the subjects
enrolled are
officially
dropped
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for the requirements CCJE
complete and
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
Page | 319
disbursing
officer
hour/s, 10
minutes
6. Transferees, Shifters, Returnees, Second Coursers, Professional

Education Subjects Takers

Who may avail: All
Acceptance Form Admission Registration Office/college
Admission requirements:
(Form 138, Good Moral Character, 2 ID Picture The client will provide.
(2x2), PSA Birth Certificate, NCAE, Medical
Certificate and College Admission Test Result)
Entrance Exam results Testing Center
1) Student will get and 1) Submit the form. None. 1 minute
accomplish the Clerk
Acceptance form at CCJE
the Deans office, or
Admission Office
2) Upon the approval of 2) Admission staff None. 1 minute Clerk

the Acceptance form, will receive Admission and
the Student will submit submitted Registration
the Requirements document/s. Office
needed (CET Result,
Form 137, Good
moral, pictures,
clearances. Etc.)
3) 3) Verify and check None. 3 minutes Clerk

the completeness
Page | 320
of submitted Admission and
documents Registration
Office
4) 4) Issuance of None. 3 minutes Clerk
Admisiion slip with Admission and
the student ID registration
number Office
5) Proceed to enrollment 5) Pre-assessment / None. 3 minutes Dean, Faculty,
area Computerized Clerk
Enrollment CCJE
6) 6) Tagging of Free None. 2 minutes Faculty, Clerk

Tuition; Get COR CCJE
7) 7) The students will None. 2 minutes Staff
proceed to the Business
Faculty In-Charge Center Office
for the
assessment of
their uniform and
ID.
8) 8) Right after the None. 2 minutes Clerk
free tuition Medical
tagging, the Services Office
schedule for
medical
examination will
be given.
hour/s, 15
minutes
Page | 321
College of Computer Studies
External Services
Page | 322
1. General Enrollment Procedures for 1st Year Students of BS of
Information Technology, BS Information Systems, BS Computer
Science
Office or Division: College of Computer Studies
Transaction:
Who may avail: All
Form 137 Previous school
Good Moral Character Previous school
2 x 2 pictures The client will provide
Birth Certificate PSA PSA
Entrance Exam results Testing, Evaluation and Monitoring
Services
Admission Slip Admission and Registration Office
1) Student will 1) Admission staff will None. 1 minute Clerk
submit the receive submitted Admission and
Requirements document/s. Registration
needed (CET Office
Result, Form
137, Good
moral,
pictures,
clearances,
etc)
2) 2) Verify and check the None. 3 minutes Clerk
completeness of Admission and
submitted documents Registration
Office
3) 3) Encoding of admission None. 3 minutes Clerk
and processing of Admission and
student id number Registration
Office
4) Proceed to 4) Pre-assessment None. 3 minutes Dean, Faculty,
enrollment Clerk
area CCS
5) 5) Tagging of Free Tuition; None. 2 minutes Faculty, Clerk

Get COR CCS
6) 6) Go to the Business None. 2 minutes Staff
Center for the
Page | 323
assessment of ID and Business
uniform Center Office
hour/s, 14
minutes

Who may avail: All

2) Present the ID to 1) The faculty/clerk None. 3 minutes Dean, Faculty,
the faculty/clerk will be assessed Clerk
assigned on the the subjects to be CCS
enrollment enrolled (pre-
process assessment)
2) Tagging for free 2) Faculty / clerk will None. 3 minutes Faculty, Clerk
tuition tag the free CCS
tuition
• Scholastic None. 10 minutes Guidance
Proceed to Guidance delinquent students Counselor
and Counseling office (Warning, Probation CCS
and Dismissal in the
and Counseling Unit
for enrollment.
hour/s, 16
minutes
Page | 324

Who may avail: All
Acceptance Form Admission office/ college
Entrance Exam results Testing, Monitoring and Evaluation
1) Student will get 1)
and accomplish None. 1 minute Clerk
the Acceptance CCS
form at the Deans
office, or
Admission Office
2) Upon the approval 2) Admission staff will None. 1 minute Clerk

of the Acceptance receive submitted Admission and
form, the Student document/s. Registration
will submit the Office
Requirements
needed (CET
Result, Form 137,
Good moral,
pictures, and
clearances. Etc.)
the completeness Admission and
documents Office
4) 4) Encoding of None. 3 minutes Clerk
admission and Admission and
processing of Registration
student id number Office
Page | 325
enrollment area Clerk
CCS
Tuition; Get COR CCS
Center for the Business
assessment of ID Center Office
and uniform
hour/s, 15
minutes

CLIENT STEPS
request for the Account in the CCS
information on TSU 1.1 Verify if the
Enrolment System. amount of
breakage
deposit is
included in
the
assessment
and how
much is the
amount
Page | 326
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for the requirements CCS
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
General Enrollment Procedures for for MIT Students of BS

Information Technology, BS Information Systems , BS Computer
Science

Who may avail: All
Transfer of Credentials Previous school
Official Transcrip of Records (Original Copy) Previous school
2 x 2 pictures Colored pictures The client will provide
Accomplished Application Form for Admission Testing, Evaluation and Monitoring
Services
TSU Graduate School Admission Test (PHP Cashiering Unit
250.00
Page | 327
1) Applicant will go to 1) College None. 1 minute Dean, MIT
the College and take Chairperson
some initial Interview
by the Chairperson of
MIT
2)Verify and check the None. 3 minutes Clerk
completeness of Admission and
submitted documents registration
Office
3)Encoding of None. 3 minutes Clerk
processing of student registration
id number Office
COLLEGE OF
COMPUTER
STUDIES
3)Proceed to Cashier Cashier Tuition 3 minutes Cashier
pay the Tuition Fee Fee
5. Refund of Overpayment (Graduate School, MIT) (Thesis)

Official Receipt (photocopy) Cashiering Unit – Collections
CLIENT STEPS
1. Make a verbal 1. Open Student None 3 minutes Clerk
information on TSU 1.1 Check if
Enrolment System. there’s an
overpayment
made
1.2 Ask for the
submission
Page | 328
of
requirements
(if applicable)
2. Submit the 2. Review the None 5 minutes Clerk
requirements for requirements CCS
refund. valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
6. Refund of Tuition Fees (Graduate School)

the course enrolled. Students who dropped the entire course within the first month
after enrolment are entitled to refund of tuition fees as follows: First Week – 80%;
Second to Fourth Week – 50%.
Photocopy)
CLIENT STEPS
information on
Page | 329
TSU Enrolment 1.1 Verify if all
enrolled are
officially
dropped
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for requirements CCS
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 10
minutes
Page | 330
College of Engineering and Technology
External Services
Page | 331
1. General Enrollment Procedures for 1st Year Students of the
following courses: BS in Civil Engineering, BS in Electrical
Engineering, BS in Mechanical Engineering, BS in Electronics
Engineering, BS in Industrial Engineering, Bachelor of Engineering
Technology
Office or Division: College of Engineering and Technology

Who may avail: All
Services
1) Student will submit 4) Admission staff will None. 1 minute Clerk
the Requirements receive submitted Admission and
needed (CET document/s. registration
Result, Form 137, Office
Good moral,
pictures,
clearances, etc)
1) Verify and check None. 3 minutes Clerk
documents Office
2) Encoding of None. 3 minutes Clerk
CoET
3) Tagging of Free None. 2 minutes Faculty, Clerk
Tuition; Get COR CoET
Page | 332
4) Go to the Business None. 2 minutes Staff
and uniform
hour/s, 14
minutes


Who may avail: All
3) Present the ID to 1) The faculty/clerk None. 3 minutes Dean, Faculty,
the faculty/clerk will be assessed Clerk
assigned on the the subjects to CoET
enrollment be enrolled (pre-
process assessment)
2) Tagging for free 2) Faculty / clerk None. 3 minutes Faculty, Clerk
tuition will tag the free CoET
tuition
Proceed to Guidance delinquent students Counselor
and Counseling office (Warning, Probation Guidance and
and Dismissal in the Counseling
Services Unit
and Counseling Unit
for enrollment.
hour/s, 16
minutes
Page | 333
3. General Enrollment Procedures for MS Program Students of the
following courses: MS in Electrical Engineering and MS in Civil
Engineering

Who may avail: All
Transfer of Credentials Previous school
Official Transcript of Records (Original Copy) Previous school
2 x 2 pictures Colored pictures The client will provide
Accomplished Application Form for Admission Testing, Monitoring and Evaluation
TSU Graduate School Admission Test Cashiering Unit
(PhP 250.00)
1) Applicant will go to 2) Conduct initial None. 10 minute Dean, MS
the College and take interview in the Chairperson
some initial Interview college. Concerned
by the Chairperson College
of MS Program
the Admission and
completeness of Registration
submitted Office
documents
3) 4) Encoding of None. 3 minutes Clerk
student id Office
number
CoET
5) Proceed to Cashier 6) Cashier PhP 3 minutes Staff
pay the Tuition Fee 1,000.00/ Cashiering Unit
unit +
miscellan
Page | 334
eous
fees
1,000.00/ hour/s, 22
unit + minutes
miscellan
eous
fees

Official Receipt (if still available)/ Cashiering Office – Collections
Certificate of Payment in lieu of Official
Receipt
CLIENT STEPS
request for the Account in the CoET
breakage
deposit is
included in
the
assessment
and how
much is the
amount
1.2 Ask for the
submission
of
Page | 335
requirements
(if applicable)
requirements for requirements CoET
the processing of presented.
refund. 2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
5. Refund of Overpayment (Graduate School, MS Program) (Thesis)

CLIENT STEPS
overpayment
made
1.2 Ask for the
submission
Page | 336
of
requirements
(if applicable)
requirements for the requirements CoET
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
6. Refund of Tuition Fees (Graduate School)

Photocopy)
(Original)
CLIENT STEPS
evaluation of
Page | 337
student account TSU Enrolment
information on TSU System
Enrolment System. 1.1 Verify if all
the subjects
enrolled are
officially
dropped
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for requirements CoET
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 10
minutes


Who may avail: All
Page | 338
Entrance Exam results Testing, Monitoring and Evaluation
1) Student will get and
accomplish the None. 1 minute Clerk
Acceptance form at CoET
the Deans office, or
Admission Office
2) Upon the approval 1) Admission staff None. 1 minute Clerk

of the Acceptance will receive Admission and
form, the Student submitted Registration
will submit the document/s. Office
Requirements
needed (CET
Result, Form 137,
Good moral,
pictures, and
clearances. Etc.)
2) Verify and check None. 3 minutes Clerk

documents Office
3) Encoding of None. 3 minutes Clerk
enrollment area Clerk CoET
5) Tagging of Free None. 2 minutes Faculty, Clerk
Tuition; Get COR CoET
6) Go to the None. 2 minutes Staff
Business Center Business
for the Center Office
assessment of ID
and uniform
hour/s, 15
minutes
Page | 339
College of Public Administration and
Governance
External Services
Page | 340
1. Application for Comprehensive Examination Procedures for
Students of Master of Public Administration and Doctor of Public
Administration
The service allows students to apply for the comprehensive examination.
Office or Division: College of Public Administration and Governance

Who may avail: Students who will take the comprehensive exam
Admission/College requirements The client will provide
Application for comprehensive exam form Admission and Registration Office/College
1) Go to the college to 1) College clerk will None. 1 minute Clerk
secure a provide the needed CPAG
comprehensive document/s.
examination
2) 2) Go to the ARO for None. 3 minutes Clerk
the signing and ARO
evaluation of the
grades.
3) Proceed to the 3) Assessment for the None. 3 minutes Clerk
respective college comprehensive CPAG
exam and review.
4) 4) Pay to the cashier PhP 5 minutes Cashier
the required fees. 800.00
5) Photocopy the 5) None. 2 minutes Clerk
application form and CPAG
submit the original
copy at the college.
6) Check the schedule 6) None. 1 minutes Clerk
of the review and CPAG
examination at the
college.
800.00 hour/s, 15
minutes
Page | 341
2. Cross Enrollees

Who may avail: All
Cross enroll form College
The client will provide.
cross enroll form None. 3 minutes Dean, Faculty,
and secure dean’s Clerk
approval to open CPAG
the subject/s.
2) Proceed to the 2) Pre-assessment / None. 3 minutes Dean, Faculty,

enrolment area Computerized Clerk
Enrollment CPAG
3) 3) Tagging of Free None. 2 minutes Faculty and
Tuition; Get COR Clerk
CPAG

hour/s, 9
minutes
3. Dissertation/Thesis Defense Procedures for Students of Master of

Public Administration and Doctor of Public Administration
The service allows students to apply for the dissertation/thesis defense.
Who may avail: All
Certification and Recommendation for The client will provide.
Oral Examination /Thesis Committee
Appointment to Adviser The client will provide.
Page | 342
Invitation to Dissertation The client will provide.
Admission and registration office/College
AGENCY PROCESSI PERSON
CLIENT STEPS FEES TO BE PAID
ACTIONS NG TIME RESPONSIBLE
1) Go to the college 1) College clerk None. 1 minute Clerk
to accomplish the will provide the CPAG
needed needed
documents document/s.
2) 2) Go to the ARO None. 3 minutes Clerk
for the signing CPAG
of Oral
examination
3) 3) See the Dean None. 3 minutes Dean
and secure CPAG
approval of
Oral
examination
4) 4) Issuance of 3 minutes Faculty and
assessment Clerk
for the Oral CPAG
examination
Title Proposal 5 minutes Staff

MPA DPA Cashiering Unit
5) 5) Pay to the PhP PhP
cahier the 3,450 5,980
required fees
Final Defense
MPA DPA
PhP PhP
11,040 18,400
6) 6) Present the None. 3 minutes Clerk
Official CPAG
Receipt (O.R.)
to the college
clerk for
recording
purposes
TOTAL: MPA – PhP 14,490 0 day/s, 0
DPA – PhP 24,380 hour/s, 18
minutes
Page | 343
4. Enrolment Procedures for 1st Year Students who will take Bachelor
of Public Administration
Who may avail: All
Admission requirements
( Form 137, NCAE, Entrance exam result, The client will provide.
Birth Certificate, Brgy Clearance, etc)
the Requirements receive submitted Admission and
needed document/s. Registration
(CET Result, Form Office
137, Good moral,
pictures,
clearances, etc)
the completeness of Admission and
submitted Registration
documents Office
3) (3) Issuance of None. 3 minutes Clerk
Admission slip with Admission and
number Office
4) Proceed to (4) Pre-assessment / None. 3 minutes Dean, Faculty
enrollment area. Computerized and Clerk
Enrollment CPAG
5) (5) Tagging of Free None. 2 minutes Faculty and

Tuition and Get Clerk
COR CPAG
6) (6) Go to the Business None. 2 minutes Staff

and uniform
hour/s, 14
Minutes
Page | 344
5. Enrolment Procedures for 2nd Year to 4th Year Students

Who may avail: All
Student ID The client will provide.
4) Proceed to 1) Present the I.D to None. 3 minutes
enrollment area the faculty/clerk
assigned for the Dean, Faculty
enrolment area. and Clerk
CPAG
1.1) The faculty/clerk None 1 minute
will be
assessed the
subjects to be
enrolled (pre-
assessment/
computerized
enrollment)
2) Tagging for free 2) Faculty / clerk will None. 3 minutes Faculty and
tuition tag the free tuition Clerk
CPAG

3) Proceed to delinquent students Counselor
Guidance and (Warning, Probation CPAG
Counseling office and Dismissal in the
and Counseling Unit
for enrollment.
hour/s, 16
Minutes
Page | 345
6. New Students of Master of Public Administration and Doctor of
Public Administration

Who may avail: All
(Transfer credentials, TOR, PSA/Birth The client will provide.
certificate, 2x2 pictures, etc.)
1) Student will submit 1) Testing staff will None. 1 minute Clerk
the Requirements receive Testing Center
needed submitted
(Transfer document/s.
credentials, TOR,
PSA/Birth
certificate, 2x2
pictures, etc)
the Testing Center
completeness of
submitted
documents
3) 3) Issuance of 3 minutes Clerk
assessment for Testing Center
the Admission P 250
exam
4) 4) Pay to the cahier 5 minutes Cashier
the required fees
Admission slip Testing Center
with the student
ID number
6) Proceed to 6) Pre-assessment / None. 3 minutes Dean, Faculty,
enrollment area Computerized Clerk
Enrollment CPAG
7) 7) Pay to the cahier MPA - 5 minutes Staff
the required fees P800 per Cashiering Unit
Unit
Page | 346
DPA –
P1000 per
Unit
(plus)
P1,865
miscellane
ous fee
8) 8) Get Certificate of None. 5 minutes Clerk
Registration ARO/College
(COR)
9) 9) Go to the None. 2 minutes Staff
for the Center Office
assessment of ID
and uniform
TOTAL: (depends 0 day/s, 0
on the hour/s, 30
number of minutes
units
taken)
7. Old Students

Student I.D. The client will provide
CLIENT STEPS
1) Proceed to 1) Pre- None. 3 minutes Dean, Faculty
enrollment area assessment / and Clerk
Computerized CPAG
Enrollment
2) Pay to the MPA – PhP 5 minutes Staff
cahier the 800.00 per Cashiering Unit
required fees Unit
Page | 347
DPA – PhP
1,000 per
Unit
(plus)
PhP 865.00
for the
miscellaneous
fee
3) Get Certificate None. 5 minutes Clerk
of Registration ARO/College
(COR)
TOTAL: (depends on 0 day/s, 0
the number of hour/s, 13
units taken) minutes

Official Receipt (if still available)/ Cashiering Office – Collections
Receipt
CLIENT STEPS
1. Make a verbal 1. Open Student None 3 minutes Accounting Staff
request for the Account in the Accounting Unit
System. amount of
breakage
deposit is
included in
the
assessment
and how
much is the
amount
Page | 348
1.2 Ask for the
submission
of
requirements
(if applicable)
2. Submit the 2. Review the None 5 minutes Accounting Staff
requirements for the requirements Accounting Unit
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
CLIENT STEPS
Page | 349
overpayment
made
1.2 Ask for the
submission
of
requirements
(if applicable)
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes

Photocopy)
(Original)
Page | 350
CLIENT STEPS
enrolled are
officially
dropped
1.2 Ask for the
submission
of
requirements
(if applicable)
complete and
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 10
minutes


Page | 351
Who may avail: All
( Form 137, NCAE, Entrance exam result, The client will provide
Services
the Acceptance CPAG
form at the Deans
office, or
Admission Office

of the Acceptance receive submitted Admission and
form, the Student document/s. Registration
will submit the Office
Requirements
needed (CET
Result, Form 137,
Good moral,
pictures,
clearances. Etc.)

documents Office
Admission slip with Admission and
number Office
Enrollment CPAG
Tuition; Get COR CPAG
Center Office
Page | 352
assessment of ID
and uniform
8) 8) Scheduling of Clerk
medical/ physical None 2 minutes Medical Unit
examination.
hour/s, 17
minutes
Page | 353
College of Science
External Services
Page | 354
1. General Enrollment Procedures for 1st Year Students of BS Mathematics,
BS Environmental Science, BS Chemistry, BS Food Technology
Office or Division: College of Science
Who may avail: All
( Form 137, NCAE, Entrance exam result, The client will provide.
the Requirements receive submitted ARO
needed (CET document/s.
Result, Form 137,
Good moral,
pictures,
clearances, etc)
the completeness ARO
of submitted
documents
Admission slip with ARO
the student ID
number
Enrollment COS
Tuition; Get COR COS
and uniform
medical/ physical None. 2 minutes Medical
examination. Services Office
hour/s, 16
Minutes
Page | 355
2. General Enrollment Procedures for 1st Year Students of BS
Nursing

Who may avail: All
Physical/Medical Exam Result Hospital
Admission Slip Admission and registration office
1) Incoming 1st year
1) Nursing Dean and BS
Nursing Student will None. 30 minutes
department will Nursing Faculty
attend the Members
facilitate the
orientation COS
Orientation
2) The Dean and
Nursing Faculty None. 1 minute Dean and BS
2) Student will submit
members will Nursing Faculty
their Medical Exam Members
receive the
Results COS
Medical Exam
Results
3) Evaluation of the
Medical Exam None. 5 minutes Dean and BS
Nursing Faculty
3) Results by the Members
Dean and Nursing COS
faculty members
4) Proceed to 4)
enrollment area

the Requirements receive submitted ARO
needed ( CET document/s.
Result, Form 137,
Good moral,
pictures,
clearances, etc )
Page | 356
of submitted
documents
the student ID
number
8) 8) Pre-assessment / None. 3 minutes Dean, Faculty
Computerized and Clerk
Enrollment COS
9) 9) Tagging of Free None. 2 minutes Faculty and
Tuition (EXCEPT Clerk
FOR RLE COS
PAYMENT if any);
Get COR
10) 10) Go to the None. 2 minutes Staff
for the assessment Center Office
of ID and uniform
medical/ physical None 2 minutes Medical
hour/s, 52
Minutes


Who may avail: All

5) Present the ID to 1) The faculty/clerk None. 3 minutes Dean, Faculty
the faculty/clerk will assessed the and Clerk
COS
Page | 357
assigned on the subjects to be
enrollment enrolled (pre-
process assessment/
computerized
enrollment )
2) Tagging for free 2) Faculty / clerk will None. 3 minutes Faculty and
tuition tag the free Clerk
tuition COS
(EXCEPT FOR BS
NURSING RLE
PAYMENT if any)
3)Registrar/Busine - The student shall

ss Center proceed to the Clerk
Registrar Office None 5 minutes ARO
for the validation
Staff
of ID or business
Business
center for the Center
renewal of ID
(if needed)
Proceed to Guidance delinquent students Councelor
and Counseling office (Warning, Probation COLLEGE OF
and Dismissal in the SCIENCE
and Counseling Unit
for enrollment.
3. The student will
give the list of
subjects to be None 5 Minutes Clerk
enrolled COS
The student will 4. For adding/
proceed to the Office changing of
of the Registrar subject.( if None 5 Minutes Clerk
needed) ARO
Note:
(COR is available for
printing at the TSU
Portal account of the
student)
Page | 358
TOTAL: Note: 0 day/s, 0
hour/s, 31
minutes

CLIENT STEPS
request for the Account in the COS
breakage
deposit is
included in
the
assessment
and how
much is the
amount
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for requirements COS
the processing of presented.
refund. 2.1 Request for
the Contact
Number
Page | 359
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
** applicable for BS Nursing and Graduate Studies only **
CLIENT STEPS
overpayment
made
1.2 Ask for the
submission of
requirements
(if applicable)
requirements for the requirements COS
2.1 Request for
the Contact
Number
Page | 360
2.2 Instruct them
to wait for at
least 2-3
weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes

** applicable for BS Nursing and Graduate Studies only **
the course enrolled. Students who dropped the entire course within the first month
after enrolment are entitled to refund of tuition fees as follows: First Week – 80%;
Second to Fourth Week – 50%.
Photocopy)
CLIENT STEPS
on TSU Enrolment 1.1 Verify if all the
System. subjects
enrolled are
officially
dropped
1.2 Ask for the
submission of
requirements
(if applicable)
Page | 361
requirements for the requirements COS
complete and
valid.
2.1 Request for
the Contact
Number
2.2 Instruct them
to wait for at
least 2-3
weeks until
being notified
by the
disbursing
officer
hour/s, 10
minutes


Who may avail: All
Entrance Exam results Testing office
Admission Slip Admission and registration office
the Acceptance COS
form at the Deans
office, or
Admission Office
Page | 362
of the Acceptance receive submitted ARO
form, the Student document/s.
will submit the
Requirements
needed (CET
Result, Form 137,
Good moral,
pictures,
clearances. Etc.)

of submitted
documents
the student ID Office
number
Enrollment COS

Tuition E(XCEPT COS
FOR BS NURSING
RLE PAYMENT if
any)
; Get COR
and uniform
medical/ physical None 2 minutes Medical
hour/s, 17
minutes
Page | 363
College of Teacher Education
External Services
Page | 364
1. Cross-Enrollees
This procedure applies to all enrollees who will take units from other colleges.
Office or Division: College of Teacher Education

Who may avail: Enrollees
Certificate of Registration Student Portal
Cross-Enrollee form College Clerk
CLIENT STEPS
1) Proceed to Dean 1) Give a cross- None. 2 minutes Clerk
Office to get and enrollee form CTE
fill-up the cross- to applicant
enrollee form
2) 2) Permission to None. 5 minutes Dean / Program
cross-enroll Chairperson
from College CTE
Dean (Mother
College)
3) Proceed to the 3) Checking for None. 10 minutes Clerk
College where availability of Other Colleges
subject offered or slots and other
available schedule to
the college
where the
subject is
being offered
4) 4) Tagging of None. 5 minutes Clerk
subject for free CTE
tuition if they
are qualified
5) 5) Printing of None. 1 minute Clerk
Certificate of CTE
Registration
(C.O.R.)
hour/s 23
minutes
Page | 365
2. Enrollment Procedure for New Students
This procedure applies to all new enrollees.

Who may avail: Freshmen
Form-137 (Original Only) High School
Good Moral (Original Only) High School
Entrance Examination Result (Original Admission and Registrar Office
Only)
Admission Stub Admission and Registrar Office
CLIENT STEPS
1) 1) Verification of None 5 minutes Clerk
student’s ARO
college
entrance test
and other
documents
2) 2) Entering all None 5 minutes Clerk
subject (block CTE
section) need
to be enroll by
students
3) 3) Assessing all None 3 minutes Clerk
subject enroll CTE
by enrollees
4) 4) Tagged the None 2 minutes Clerk
students CTE
qualify in free
tuition
5) 5) Printing of None 1 minute Clerk
Certificate of CTE
Registration
(C.O.R.)
hour/s 16
minutes
Page | 366
3. Enrollment Procedure for Old Students - Requesting for Open
Subjects
This procedure applies to all old students and students with scholastic delinquency,
requesting for open subject and adding or changing of subjects.

Who may avail: Transferees, Shifter, Returnees, and Second courser
Complete Credentials The enrollee will provide
Admission Slip ARO
Shifter Form College Clerk
1. Proceed to the 1. Give an open None. 2 minutes Clerk
College where subject form to CTE
subject offered or the students
available requesting for
open subject
2. 2. Collect all form None. 5 minutes Clerk
for signatory by CTE
Dean or Officer
in Charge.
3. 3. Forward at None. 2 minutes Clerk
Admission and CTE
Registration
Office.
hour/s, 9
minutes
4. Enrollment Procedure for Old Students - Requesting for Adding of

Subjects
This procedure applies to all old students and students with scholastic delinquency,
requesting for open subject and adding or changing of subjects.

Page | 367
Admission Slip ARO
1. Proceed to the 1. Giving a None. 2 minutes Clerk
College where adding/ CTE
subject offered or changing form
available
2. 2. Collecting all None. 5 minutes Clerk
form for CTE
signatory by
Dean or Officer Dean
CTE
in Charge
3. 3. Forwarded at None. 2 minutes Clerk
Admission and CTE
Registration
Office
hour/s, 9
minutes
5. For Transferees, Shifter, Returnees and Second Courser

This applies to all transferees, shifters and returnee students.
Admission Slip ARO
1) Submit the 1) Checking and None 5 minutes Clerk
complete verification of ARO
credentials documents
2) 2) Encoding of None 3 minutes Clerk
Application ARO
Number,
Indicated at
Page | 368
College
admission Test
results
3) 3) Issuance of None 1 minute Clerk
Admission slip ARO
to the enrollee
with Students
number for the
enrollment
4) 4) Tagging of None 2 minutes Clerk
subject for free CTE
tuition if they
are qualified
5) 5) Evaluating the None 2 minutes Guidance Counselor
enrollee Testing, Evaluation
and Monitoring Unit
hour/s 16
minutes

Official Receipt (if still available)/ Cashiering Unit – Collections
Receipt
CLIENT STEPS
request for the Account in the CTE
System. amount of
breakage
Page | 369
deposit is
included in
the
assessment
and how
much is the
amount
1.2 Ask for the
submission
of
requirements
(if applicable)
requirements for the requirements CTE
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes
CLIENT STEPS
Page | 370
overpayment
made
1.2 Ask for the
submission
of
requirements
(if applicable)
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 8
minutes

The processing of amount due to the students because of their decision for dropping the
course enrolled. Students who dropped the entire course within the first month after enrolment
are entitled to refund of tuition fees as follows: First Week – 80%; Second to Fourth Week –
50%.
Official Receipt (Original and Photocopy) Cashiering Unit – Collections
Page | 371
Photocopy)
Official Receipt for the Revision Fee Cashiering Unit – Collections
(Original)
CLIENT STEPS
enrolled are
officially
dropped
1.2 Ask for the
submission
of
requirements
(if applicable)
complete and
valid.
2.1 Request for
the Contact
Number
2.2 Instruct
them to wait
for at least 2-
3 weeks until
being notified
by the
disbursing
officer
hour/s, 10
minutes
Page | 372
College of Teacher Education
Internal Services
Page | 373
1. Daily Time Record / Certificate of Service
Procedure on securing and passing of Daily Time Record (DTR) or Certificate of

Service (COS) form

Who may avail: Permanent, Temporary Faculty, Lecturer
Daily Time Record form Can be secured from office or business center
Certificate of Service form Can be secured from office or business center
CLIENT STEPS
1) Faculty will secure 1) Clerk will give None 2 minutes Clerk
DTR or COS from DTR or COS CTE
the office form to faculty
2) Faculty will fill out 2) Clerk check None 2 minutes Clerk
needed data in the and verify CTE
form and pass it inputs data in
on to the clerk in the DTR or
charge in the COS form and
office. forward to
Program
Chairperson.
3) Chairpersons, Job 3) The Program None 5 minutes Clerk
Order Faculty will Chairperson CTE
use DTR. Faculty will check
will include information in
attachment in the form and
passing the DTR inspect
completeness
and accuracy
of data and
attachment
needed and for
counter
signature
4) Faculty with 4) The Program None 5 minutes Clerk
honorarium Chairperson CTE
loadings will use will check
COS form with information in
Special Order and the form and
the summary of inspect
number of hours completeness
service. and accuracy
Page | 374
of data and
attachment
needed and for
counter
signature
5) 5) The clerk will None 1 minute Clerk
pass the DTR CTE
or COS form to
deans office Dean
CTE
for signature
6) 6) The clerk will None 5 minutes Clerk
forward the CTE
signed DTR or
COS to Admin
for processing
hour/s 16
minutes
2. For Faculty Transactions
Procedure on application for travel order of faculty
Office or Division: College of Teacher Education (CTE)

Who may avail: Permanent and Temporary Faculty
TSU-ASU-SF-23 REV. 06 (travel order) Can be downloaded from TSU website
Endorsement letter From Dean’s office
Faculty loading Can be printed from PRISM
Make up class form From the office and can be downloaded from
TSU site
CLIENT STEPS
1) Give details of 1) Clerk will None 10 minutes Clerk
travel to the office encode the CTE
clerk details in
travel order
form
2) Faculty will sign 2) Clerk will ask None 5 minutes Clerk
the travel order for the CTE
form
Page | 375
signature of
the faculty
3) 3) Attach None 5 to 10 Clerk
endorsement, minutes CTE
faculty loading
and make up
class form if
needed
4) 4) Clerk will None 10 minutes Clerk
submit the CTE
travel order
documents to
VPAA for
recommendin
g approval
then VPAA
clerk forward
to VPRES/
OUP for
recommendin
g approval
5) 5) Once travel None 10 minutes Clerk
order is CTE
approved, the
record office
will inform
CTE clerk for
the pick-up of
the approved
documents.
6) Faculty will have 6) The clerk will None 10 minutes Clerk
a copy of the inform the CTE
travel for records faculty for the
and for vehicle approval of
arrangement the travel and
purposes furnish a
copy.
hour/s, 55
minutes
Page | 376
3. Special Order (Honorarium)
Procedure on the preparation of special order for honorarium
Office or Division: College of Teacher Education (CTE)

Classification: 2 to 3 days
Who may avail: Permanent, Temporary Faculty and Part Time Lecturer
Special Order Can be secured from TSU website/system
CLIENT STEPS
1) The faculty is fully 1) The staff will None. 1 hour Clerk
aware that the prepare the CTE
class assigned to special order
him/her is below for faculty with
benchmark there honorarium a
will be need of week after
SO to be enrollment or
prepared and once all
approved schedule and
faculty loading
has been
settled.
2) 2) If there is no None. 30 minutes Clerk
conflict in the CTE
schedule of
classes and
faculty loading
the CTE staff
can now
finalized the
special order
for
honorarium.
3) The faculty will 3) The prepared None. 5 minutes Dean
sign the prepared Special Order CTE
SO for faculty
honorarium
will be signed
by the
concurred
faculty and
signed also by
the dean.
Page | 377
4) 4) The signed None. 30 minutes Clerk
Special Order CTE
will be
forwarded to
Admin for
processing
hour/s, 5
minutes
Page | 378
School of Law
Page | 379
1. Notarial Services
The notary's main functions are to administer oaths and affirmations, take affidavits
and statutory declarations, witness and authenticate the execution of certain classes of
documents.
Office or Division: School of Law

Type of Transaction: G2C - Government to Citizen or G2G Government to Government
Employee
Assessment form Office of the Dean School of Law
Affidavit of Loss form Office of the Dean School of Law
CLIENT STEPS
1. Get the 1. Give the None. 1 minute Clerk
assessment form assessment Office of the Dean
to the office clerk form to the School of Law
client
1.1 Indicate
the
amount
2. Go to the 2. Issue the None. 1 minute Clerk
Accounting assessment Accounting Office
Office and look number
for person in-
charge for
notarial
assessment.
(make sure to fill
out the
necessary
documents)
3. Proceed to 3. Accept the Affidavit of Loss 1 day Cashier
cashiering area payment – PhP 50.00 Cashiering Unit
for payment based on the Permit to Study
order of – PhP100.00
payment Commitment
3.1 Give the Form – PhP
Official 50.00
Receipt to
the client
4. Return to School 4. Start None. 1 minute Clerk
of Law Office of processing Office of the Dean
the Dean to get the request. School of Law
Page | 380
the requested 4.1 Issue the
document and necessary
present the document
Official Receipt s as
to the clerk in requested
charge. by the
client
TOTAL: It depends on 1 day, 0
the document: hour/s, 3
minutes
Affidavit of Loss
– PhP 50.00
Permit to Study
– PhP100.00
Commitment
Form – PhP
50.00
Page | 381
School of Law
External Services
Page | 382
1. Enrollment of Regular Students
In this process, students will be guide and advise to proceed and take the different
series of enrolment process. First stage will be submission of documentary requirements
for evaluation. In this stage of enrolment potential student will be evaluated if he/she in
under probation or not. Second stage will be the enrolment proper where students will
advise and guide what subject to get. After which, students will be given Pre-assessment
form, where students can check and verify the correctness of subjects and scheduled
being assessed.

Evaluation of grades Office of the Dean School of Law
Application Form for enrollment Office of the Dean School of Law
CLIENT STEPS
1. Submit the 1. Receive the None. 10 minutes Representative of the
necessary required Dean
requirements for documents School of Law
evaluation of and check for Office of the Dean
grades completeness
1.1 Check if
under
probation
or not
2. Submit the 2. Receive the None. 2 minutes Clerk
necessary complete School of Law
requirements for requirement Office of the Dean
pre- assessment for pre-
assessment
2.1 Print the
pre-
assessmen
t form for
payment
and give to
the client
3. Proceed to the 3. Accept the PHP 5 minutes Cashier
cashiering office payment 1,500 per Cashiering Unit
for payment based on the unit
order of
payment
Page | 383
3.1 Give the
Official
Receipt to
the client
TOTAL: PhP 1,500 0 day/s, 0
x no. of hour/s, 17
units minutes
2. Pre – Enrollment of Incoming First Year

The main purpose of pre enrolment process is to assist students and guide them in
subjects they needed to get in accordance with school and college policies. Also, in this
stage of enrolment students are advice to bring their school documentary requirements.
Thus, interview and essay exam will be given.

Official Transcript of Records (1 original, 2 The enrollee will provide.
photocopy)
Certificate of Good Moral Character (1 Previous School
original, 2 photocopy)
Authenticated Birth Certificate PSA (3 PSA
photocopy)
Identical Picture 1.77’x1.37’’ studio taken The enrollee will provide.
(2 pcs)
PhilSAT Result (2 photocopy) Philsat
CLIENT STEPS
1. Submit the 1.Receive the None. 10 minutes Clerk
necessary required School of Law
requirements for documents Office of the Dean
initial evaluation and check for
completeness
1.1 Evaluation
of
Transcript
of Records,
Philippine
Law School
Page | 384
Admission
Test Result
2. Submit the 2.Receive None. 10 minutes Clerk
necessary the Office of the
requirements to complete Registration and
Window 3 for requireme Admission
evaluation of nt for
Pre- Requisites evaluation
subjects. of Pre-
Requisites
subjects,
18 units
Social
Science,
18 units
English
and 6 units
Math
3. Submit all the 4. Receive all None. 5 minutes Clerk
Requirements for the Testing, Evaluation
entrance exam requirement and Monitoring
a. Check for
completeness
.
b. Issue the
assessment
to the client
for payment if
all the
requirement
were given
5. Pay the required 6. Receive the PhP 5 minutes Cashier
fees to the payment from 1,000.00 Cashiering Unit
cashiering area to the client
secure for the a. Issue the
entrance exam Official
Receipt to the
client
7. Return to the 8. Receive the None. 5 minutes Clerk
Testing Center for Official Testing, Evaluation
the processing Receipt given and Monitoring
and releasing of by the client
Law Admission a. Start
Test Permit processing
the request
Page | 385
b. Issue the Law
Admission
Test Permit
9. Return to the 10. Interview by None. 15 minutes Dean
Office of the the dean School of Law
Dean for Office of the Dean
Interview
TOTAL: PHP 0 day/s, 0
1,000.00 hour/s, 50
minutes
Page | 386
National Service Training Program
External Services
Page | 387
1. Application Form (For Choosing a Component)
This service allows the students to choose the component of their choice.
Office or Division: National Services Training Program

Classification: Highly Technical Transactions
Who may avail: TSU Students
Certificate of Registration (Photocopy only) The applicant or client will provide
Transfer Form (Original Copy) The Agency will provide
1) Identify the students 1) None. 1 week Coordinators/Director
for the component of NSTP Office
their choice.
2) 2) Submit the final None. 3 days Lecturers/ Cadet
list of students Officers
who are NSTP Office
transferred to
different
component.
3) 3) Attach the list of None. 2 days Director/Administrative
the students to the Aide
transfer form with NSTP Office
the signature of
dean/director.
4) Proceed to the 4) Sign the forms. None. 30 minutes Director URO/Vice
registration and Vice President for
President for Academic Affairs
Academic Affairs VPACAD Office
office to sign the
following forms of the Administrative Aide
said personnel for NSTP Office
clarifications and
evaluations.
5) 5) Go to the MISO to None. 5 minutes Administrative Aide
transfer the NSTP Office
students for their
chosen
component.
hour/s 35
minutes
Page | 388
2. Enrollment Procedure
The service allows tertiary students from other school to enroll in Tarlac State
University National Services Training Program.
Who may avail: All tertiary students enrolled from other school.
Student Number of the client The client will provide.

1) Get a student 1) Check the None 10 minutes
number and submit documents and Clerk
required documents make a student Testing Office
number of the
client.
2) Proceed to the 2) Enroll the None 10 minutes Administrative Aide
enrollment area of the student to his/her NSTP Office
college and undergo chosen
computerized component.
enrollment to secure
certificate of pre-
registration or pre-
assessment
3) Submit the 3) Check the None 5 minutes Administrative Aide
necessary documents documents and NSTP Office
and get tagged for free tag him/her for
tuition. free tuition.
4) Pay to the cashier 4) None 5 minutes Cashiering Staff
the necessary fees. Cashiering Unit
5) Get Certificate of 5) Get the None 5 minutes Staff
Registration from the student number ARO
Registration Office. and print the
certificate of
registration.
6) Go to the business 6) 10 minutes Staff
center for the issuance Business Center
of I.D., uniform and
other items.
TOTAL: None 1 day, 5 hours,
20 minutes
Page | 389
4. Procedure for Serial Number
This service allows the National Services Training Program graduates, who
transferred to other school, to get their serial number.
Who may avail: All TSU NSTP graduates.

Request letter (original) Current school of the student
Basic information of the client (name, address, The client will provide.
birthday, course taken in Tarlac State
University, grades in National Services Training
Program 1st sem and 2nd sem)
Transcript of Records (Photocopy only) The client will provide.
1) Submit a letter from 1) Get the letter from None 10 minutes Administrative Aide
the existing school the student NSTP Office
registrar requesting for
a serial number.
2) Submit the basic 2) Check the None 5 minutes Administrative Aide
information. information and NSTP Office
encode it and the
serial number.
3) 3) If the information None 5 minutes Administrative Aide
is complete it will be NSTP Office
signed by the
authority. NSTP Director
NSTP Office
4) Get the serial 4) Seal the document None 2 minutes Administrative Aide
number document and release to the NSTP Office
client.
TOTAL: None 0 day, 0 hours,
22 minutes
Page | 390
National Service Training Program
Internal Services
Page | 391
2. Application for Proposed Seminar, Activity and Orientation
This service allows the TSU employee both non-teaching and faculty to apply for a
proposed, seminar, activity and orientation.
Who may avail: Any TSU employee both non-teaching and faculty.
Request letter (original copy) The client / agency will provide
Program of activities (original copy) The client / agency will provide
1) Accomplish and sign 1) Evaluate the letter None 3 minutes Administrative
the letter and / or and/ or attachments Aide/Director
attachments. and sign the letter. If NSTP Office
the information is
incomplete
accomplish the
missed
requirements.
2) Approve the letter. None 10 minutes Vice
President/Directors
Concerned Offices
3) Sign. None 2 minutes Administrative Aide
NSTP Office
TOTAL: None 0 day, 0 hour,
15 minutes
Page | 392
Admission and Registration Office
External Services
Page | 393
1. Issuance of Admission Slip
The service allows students to apply for enrollment in any particular course.
Office or Division: Admission and Registration Office

Who may avail: Freshmen Students
Form 138 / ALS cert. of rating (Original
The applicant will provide.
Copy)
Good Moral Character (Original) The applicant will provide.
PSA Birth Certificate (Photocopy) The applicant will provide.
Medical Certificate The applicant will provide.
College Admission Test Result The applicant will provide.
(Original)
2 pcs. Pictures (2x2) The applicant will provide.
Self-mailing stamped envelope The applicant will provide.
Enrollment Envelope The applicant will provide.
NCAE result The applicant will provide.
FEE
PERSON
CLIENT S TO PROCESSIN
AGENCY ACTIONS RESPONSIBL
STEPS BE G TIME
E
PAID
1. Submit 1. Receive and check
complete submitted documents Staff
None
requirement 5 minutes Admission Unit,
. ARO
s to the
staff.
2. Encode the 2. Review the encoded
application data and issue
number Admission slip with
indicated in student number to be 10 minutes
Staff
the College presented at the None (depending on
Admission Unit,
Admission Enrollment area. . the type of ARO
Test result case)
to the
enrolment
system.
3. Go to the 3. Faculty advised and
10 minutes Concerned
enrollment issued pre-
None (depending on Faculty
area for registration/assessme
. the type of
tagging of nt form Staff
case)
subjects
Page | 394
and 3.1 Scholarship and Scholarship and
availment of Endowment Office to Endowment
free tuition tag other Scholarship Office
fee. grant
4. Receive the 4. Release the Certificate Concerned
Certificate of Registration Faculty
of None
5 minutes
Registration . Staff
Admission Unit,
ARO
TOTAL: 0 Day/s, 0
None
hour/s, 30
.
minutes
2. Issuance of Certificate of Registration / Report of Grade
The service allows retrieval or acquisition of student academic records for any
purpose it may be used.

Who may avail: Students who are officially enrolled in the
University
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
Student account Can be printed online through student portal
Student ID (for reprinting of
COR / ROG)
PERSON
CLIENT AGENCY FEES TO BE PROCESSING
RESPONSIBL
STEPS ACTIONS PAID TIME
E
1. Open 1. TSU website
the TSU will welcome
website the student
to request Student
access 1.1 Log-in
None. 5 minutes Staff
the student
student account ARO
portal 1.2 Print
COR/RO
G
Page | 395
2. Present 2. Search the
ID to student
ARO records and
staff for issue
None. 5 minutes Staff
reprintin payment slip ARO
g of
COR /
ROG
3. Pay the 3. Process
required payment of
fees at the required
the fees and ₱20.00 5 minutes
Staff
Cashier’ issue official (for (dependi
Cashieri
s Office receipt second ng on the ng Unit
by issuanc type of
presentin e) case)
g the
payment
slip
4. Return 4. Cancel the
to the OR and
ARO and release the Staff
None. 5 minutes ARO
present COR / ROG
official
receipt
TOTAL: ₱20.00 0 Day/s, 0
(for second hour/s, 20
issuance) minutes
3. Request of Certificate of Transfer Credentials (CTC)
The service allows retrieval of students records for the benefit of concerned students
for purposes of transferring to other schools.

Who may avail: Students who are enrolled on the University
Student clearance ARO – Request Section (Window 1)
2 pcs. Documentary stamps The student will provide.
Page | 396
Form 137A / Transcript of Records The student will provide.
(if transferees)
Authorization Letter, student ID, The student will provide.
claimant’s ID (if the client is not
the owner of the document)
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit the 1. Receive and
complete review all the
requirements documents
In-charge of
to ARO, In- submitted
None. 5 minutes Request
charge of 1.1 Issue Window 1, ARO
Request request
(Window 1) form and
claim stub
2. Submit the
accomplished
request form
2.1 Advise the
2. Accomplish student to In-charge of
the request go to the None. 5 minutes Request
form Cashiering Window 1, ARO
Unit for the
payment of
required
fees
₱ 50.00 /
page
Staff
3. Pay the 3. Issue Official ₱20.00 / Cashierin
5 minutes
required fees Receipt page for g Unit
the
attachmen
t
4. Submit the OR 4. ARO, In-
to the ARO charge of
Staff Processing
4.1 Receive Unit will
the process the 5 minutes
In-charge of
Certificate Certificate of (depending on
None. Processing
of Transfer Transfer the type of ARO
Credential Credentials case)
s 4.1 Record
4.2 Sign in the the CTC in
logbook the
logbook,
Page | 397
cancel the
OR
4.2 Release of
certificate
of Transfer
Credential
s
TOTAL: ≥ ₱70.00 0 day/s, 0
(depends hour/s, ≥20
on the minutes
number of
pages)
4. Issuance of Notice of Acceptance for Foreign Students
The service allows students seeking for approval of enrollment for a particular
course or program.

Classification: Simple / Complex
Who may avail: Foreign Freshmen Students, Master’s & Doctoral
Programs
College Admission Test Result ARO Staff, In-charge of Foreign Students
Certificate of Secondary Completion The student will provide.
Transcript of Records / Certificate of The student will provide.
graduation duly authenticated by the
Philippine Embassy or Consulate in
their country
Personal Data, Passport & Student The student will provide.
visa
Authenticated Birth Certificate The student will provide.
Police Clearance The student will provide.
Notarized proof of adequate Financial The student will provide.
Support and affidavit of support signed
by the sponsor
Medical Certificate with laboratory test The student will provide.
results
Page | 398
1. Submit the 1. In-charge of
complete Foreign Students
requirements to will receive,
the ARO, In- check and
charge of evaluate the
Foreign documents
Students 1.1 Issue notice of In-charge of
acceptance Foreign Students
Window 3, ARO
form if all
None 5 minutes
required Dean
documents Respective
were College
submitted
1.2 Notice of
acceptance
form to be
signed by the
College Dean
2. Go to 2. ARO, In-charge
Counseling, of Foreign
Testing & Students receive 10 minutes
Career Center the test result (depending on Staff
US$ 25
for the and issue the type of CTCC
Admission Test admission slip case)
with student
number
3. Go to the 3. Assess the
Accounting required fees
Office for the 3.1 Advise the
Staff
assessment of student to go to
None 5 minutes Accounting
fees the Cashiering
Office
Unit for the
payment of
fees
4. Pay the 4. Accept payment. Baccalaureate:
required fees US$30/unit lec.
US$45/unit lab.
Master’s:
US$35/unit lec. Staff
5 minutes
US$50/unit lab. Cashiering Unit
Doctoral:
US$ 40/unit
lec.
US$60/unit lab.
Page | 399
Foreign student
fees – US$200
Miscellaneous
fees – US$50
Application Fee
– US$25
5. Submit Official 5. Release the
Receipt at the Certificate of
ARO, In-charge Registration In-charge of
of Foreign Foreign Students
None. 5 minutes Window 3, ARO
Students and
receive
Certificate of
Registration
TOTAL: (depends on 0 Day/s, 0
the number of hour/s, 30
units taken) minutes
5. Issuance of Application form for Shifters/Returnees
The service allows students to apply for a change of course or for purposes of
continuing the course.

Who may avail: Students who are enrolled on the University
Certificate of Registration
ARO Windows 7, 8, 9, 10 or Student Portal
Copy of Grades ARO Windows 7, 8, 9, 10 or Student Portal
Student ID Business Center
FEES
PROCESSING PERSON
TIME RESPONSIBLE
PAID
1. Present COR 1. Admission Unit
Staff
/ ROG and Staff will check
None. 5 minutes Admission Unit,
student ID to the student ARO
the ARO- records in the
Page | 400
Admission system and issue
Unit Staff shifting/ returnee
form
1.1 Shifting /
returnee form
to be
presented to
the CTCC for
interview
2. Go to 2. Interview and
Counseling, issue
Testing & Counselor’s
Career Report
Center 2.1 Client will 10 minutes
receive the (depending on Guidance
None. Associate,
Counselor’s the type of CTCC
Report to be case)
submitted at
the ARO,
Admission
Unit Staff
3. Go to the 3. Sign the shifting / 5 minutes
Dean
College Dean returnee form (depending on
None. Respective
the type of
College
case)
4. Go back to 4. The ARO,
the Admission Unit
Admission Staff will change
Unit to submit the course in the
10 minutes
the approved system and issue Staff
(depending on
shifting / admission slip None. Admission Unit,
the type of ARO
returnee form 4.1 Admission
case)
slip is to be
presented at
the enrollment
area
TOTAL: None. 0 Day/s, 0
hour/s, 30
minutes
Page | 401
6. Issuance of Official Transcript of Records of Graduates (First
Copy)
The service allows retrieval or acquisition of documents archived and documented

by the office for the benefit of the concerned students or for any purposes it may be
used

Who may avail: TSU Graduates
Student Clearance ARO, In-charge of Records
Memo of Agreement/Distribution
Letter (for CCS graduate and The student will provide.
Graduate School only)
Authorization letter, student ID,
claimant’s ID (if the client is not the The student will provide.
owner of the document)
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1) Submit 1) Receive the
In-charge
student student
of
clearance and clearance and None. 5 minutes Records
other other ARO
requirements requirements
2) Receive the 2) Release the In-charge
OTR and First Copy of of
None. 5 minutes Records
signs in the OTR
logbook ARO
TOTAL: None. 0 Day/s, 0
hour/s, 10
minutes
Page | 402
7. Request / Issuance of Transcript of Records (Second Issuance,
Undergraduate, drop-outs) and other Academic Documents
The service allows retrieval or acquisition of documents for the benefit of the
concerned students or for any purposes it may be used.

Classification: Simple / Complex
Who may avail: TSU Graduates, Undergraduates, Drop-outs
Student Clearance ARO, In-charge of Records
Documentary Stamps The student will provide.
Form 137-A / Transcript of
Records (Transferees)
Memo of Agreement / Distribution
letter (for CCS graduate and The student will provide.
Graduate School only)
Authorization letter, claimant’s ID
(if the client is not the owner of The student will provide.
the document)
CLIENT AGENCY FEES TO PROCESSING PERSON
STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1. Receive and None. 5 minutes In-charge of
complete check the Request
requirements requirements (Window 1)
to the ARO, submitted ARO
In-charge of 1.1 issue request
Request form with
claim stub
and payment
slip
2. Accomplish 2. Receive the None. 2 minutes In-charge of
the Request accomplished Request
form Request Form (Window 1)
2.1 Advise the ARO
client to go to
the Cashier’s
Office for the
payment of
fees
Page | 403
3. Pay the 3. Cashiering Unit ₱50.00 / 5 minutes Staff
required fees will receive the page Cashiering Unit
payment of fees ₱20.00 /
and issue official page for
receipt the
attachment
4. Submit to 4. Accept OR and None. 15 minutes In-charge of
ARO, In- request form (depending on Request
charge of 4.1 ARO, In- the type of (Window 1)
Request the charge of case) ARO
Request Request will
form and log the
Official transaction
Receipt number in the
computer
4.2 Request form
will be
forwarded to
the ARO, In-
charge of
Processing In-charge of
Processing Unit
Unit
ARO
4.3 Process the
document
(computerized
or not
computerized,
and not in the
enrollment
system)
5. Receive the 5. Record the None. 3 minutes In-charge of
requested document in the Releasing
document logbook, cancel (Window 2)
and signs in OR and release ARO
the logbook the document
TOTAL: ≥ ₱70.00 0 Day/s, 0
(depends hour/s, 30
on the minutes
number of
pages)
Page | 404
Library Management and
Services Office
Page | 405
1. Borrowing of Information Materials
This service allows students to borrow and use books and other information
materials from the Library.
Office or Division: Library Management and Services

Type of Transaction: G2C – Government to Citizen or G2G - Government to
Government
TSU Employees
Valid TSU ID Business Center

1) Client presents 1) Verifies validity of None. 1 minute Concerned Unit
book(s) for check- ID Head and Staff
out at the Circulation Library
Counter together Management
with valid ID and Services
2) Client fills out the 2) Check-out the None. 2 minutes Concerned Unit
Book Card with book under the Head and Staff
his/her name borrower/ client's Library
including date name in the library Management
borrowed system. and Services
2.1) Issue the
book and
inform the
client of its
due date.
3) Client receives 3) Files Book Card(s) None 1 minute Concerned Unit
book in the filing box Head and Staff
Library
Management
and Services
hour/s, 4
minutes
Page | 406
2. Clearance
This service allows students and employees with no library accountabilities to
secure library clearance for their benefit.
TSU Employees
Clearance Form Human Resources and Management
Development Office
1) Client presents 1) Verify library None. 3 minutes Concerned Unit
properly filled out accountabilities of Head and Staff
Clearance Form at client from the (Library
the Circulation library system. Management
Counter 1.1) If client is clear and Services)
from library
accountabilities,
the Librarian will
affix signature
on the
clearance form
and release it to
client. Proceed
to step 4
1.2) If client has
existing library
accountabilities
, Librarian
informs client
to settle his/her
accountabilities
.
2) 2) Settle library Depending Staff
accountabilities at on the Cashiering Unit
the Cashier’s Office fines or
and/or Supply price of Staff
Office book, if lost Supply and
Property
Management
Unit
Page | 407
3) Client presents 3) Verify Official None. 1 minute Concerned Unit
Official Receipt of Receipt Head and Staff
payment Library
Management
and Services
4) Client receives duly 4) None. 1 minute Concerned Unit
signed Clearance Head and Staff
Form and log on the Library
Clearance Logbook Management
and Services
TOTAL: Depending 5 minutes
on the
fines or
price of
book, if lost
3. Computer & Internet Access

The Library is equipped with computer units with internet access. Patrons may
use the facilities for free.
TSU Employees
1) Client presents 1) Verifies validity None. 1 minute Concerned Unit
valid ID at the of ID Head and Staff
Circulation Library
Counter/Internet Management
Section and Services
2) 2) Scans available None. 1 minute Concerned Unit
computer Head and Staff
number tag Library
under the client’s Management
name in the and Services
library system
and attach it to
client’s ID
Page | 408
3) 3) Librarian assists None. 1 minute Concerned Unit
client to the Head and Staff
computer Library
workstation Management
and Services
4) After using the 4) Librarian scans None. 1 minute Concerned Unit
computer unit Computer Head and Staff
facilities, client Number Tag to Library
retrieves ID card check-in and Management
at the return client’s ID and Services
Circulation
Counter/
Internet Section
TOTAL: 0 day/s, 0
hour/s, 4
minutes
4. Referral Service
TSU students and employees who need to consult other information
centers/libraries may request from the Library for issuance of referral letter.
TSU Employees
1) Client presents valid 1) Verifies validity of ID None. 30 Seconds Concerned Unit
ID at the Circulation and provide to client Head and Staff
Counter and inform the request form for Library
staff of request for Referral Letter. Management
referral. Advise client to fill and Services
out the form and
seek Dean’s
signature for
approval.
2) Fill-out the Referral 2) None. College Deans
Letter Request
Form and seek
signature of College
Page | 409
Dean/Adviser for
approval
3) Submit the Referral 3) Receives approved None. 5 minutes Concerned Unit
Letter Request Referral Letter Head and Staff
Form duly signed to Request Form and Library
the Library Staff encode information Management
on the referral letter and Services
template, print, and
affix signature.
4) 4) Issue the Referral None. 30 Seconds Concerned Unit
Letter to the client Head and Staff
Library
Management
and Services
5) Client receives 5) 1 minute
referral letter and
log on the Referral
Issuance Log
hour/s, 7
minutes
5. Renewal
The service allows library patrons to renew borrowed books for three times. A
borrowed book may be renewed if it has not been requested by another patron.

TSU Employees

1) Client presents 1) Scans the book or None. 2 minutes Concerned Unit
book(s) for the borrower’s ID Head and Staff
renewal at the in the library Library
Circulation system for Management
Counter renewal. Pull-out and Services
Book Card from
Page | 410
the file box and
request the client
to rewrite his/her
name on the book
card and indicate
current date.
2) Client fills-out 2) None. 1 minute
Book Card with
name and date
of renewal
3) 3) Issue the renewed None. 1 minute Concerned Unit
book(s) to client Head and Staff
Library
Management
and Services
4) Receive book(s) 4) Librarian files None. 1 minute Concerned Unit
Book Card(s) in Head and Staff
the filing box Library
Management
and Services
TOTAL: 0 day/s, 0
hour/s, 5
minutes
6. Returning of Information Materials

The service allows retrieval of borrowed information materials by library clients.

TSU Employees
None. None.
1) Client presents 1) Receives and None. 1 minute Concerned Unit
book(s) for check- scan book in the Head and Staff
in at the library system for Library
Circulation check-in. Pull-out Management
Counter Book Card from and Services
the file box and
Page | 411
insert in the book
pocket
2) 2) 2) If overdue, None. 1 minute Concerned Unit
Librarian informs Head and Staff
client of the Library
penalty amount Management
which must be and Services
paid at the
Cashier's Office
3) Client pays 3) P20.00 per Cashier’s Office
overdue fine at day per
the Cashier's book
Office
4) Client presents 4) Verify Official None. 2 minutes Concerned Unit
Official Receipt Receipt and Head and Staff
of overdue update or clear Library
payment to the client's overdue Management
Library Staff at fine in the library and Services
the Circulation system
Counter
TOTAL: P20.00 per 0 day/s, 0
day per hour/s, 4
book minutes
7. Reference Service
This service helps clients’ information needs by providing resources available in
the library.

TSU Employees
1) Client state query 1) Receives query None. 1 minute Concerned Unit
from client Head and Staff
Library
Management
and Services
Page | 412
2) Verify and 2) Clarify and None. 4 minutes Concerned Unit
negotiate query negotiate query Head and Staff
with staff Library
Management
and Services
3) Wait for to 3) Analyze query and None. 5 minutes Concerned Unit
reference query to identify possible Head and Staff
be processed information sources Library
using the online Management
access (OPAC) and Services
4) 4) If answer/s to query None. 1 minute Concerned Unit
is found, present to Head and Staff
client the Library
information source Management
and Services
5) Receive answer to 5) Record query and None. 1 minute Concerned Unit
query sources of Head and Staff
information for Library
reference purposes Management
and Services
hour/s, 12
minutes
Page | 413
Library Management and
Services Office
External Services
Page | 414
1. Visiting Researcher
This service aids clients’ information needs by providing resources available in the
library.

Who may avail: All
Any valid ID The client will provide.
Duly signed Referral Letter (Original copy) Head Librarian from their institution
addressed to Tarlac State University Library

1) Client presents 1) Verify referral None. 2 minutes Concerned Unit
referral letter at letter. Head and Staff
the Circulation Library
Counter Management
and Services
2) Log name on 2) Perform reference None. 3 minutes Concerned Unit
Logbook procedure to Head and Staff
identify needed Library
information Management
sources and Services
3) Client state and 3) Analyze query and None. 5 minutes Concerned Unit
negotiate query identify possible Head and Staff
information Library
sources using the Management
online access and Services
(OPAC)
4) 4) If answer/s to None. 1 minute Concerned Unit
query is found, Head and Staff
present to client Library
the information Management
source and Services
5) Receive answer 5) Record query and None. 1 minute Concerned Unit
to query sources of Head and Staff
information for Library
reference Management
purposes and Services
hour/s, 12
minutes
Page | 415
Alumni Affairs Office
External Services
Page | 416
1. Requesting for Alumni ID Number/s (From year 2016 to present)
The service allows TSU graduates to request their alumni number/s for Alumni ID.
Office or Division: Alumni Affairs Office
Who may avail: Alumni
Alumni Form Alumni Affairs Office
The applicant or client can also provide through

TSU website.
Alumni ID TSU Business Center and Auxiliary
CLIENT STEPS
1.Fill out the alumni 1. Receive the None. 2 minutes Alumni Staff
request form submitted Alumni Affairs Office
(Full Name, Degree request form.
finished, Date
Graduated, and
Contact
Information)
2. 2. Verify the None. 3 minutes Alumni Staff
Identity of Alumni Affairs Office
Alumni thru
Alumni
Database.
2.1 After
verification the
staff will give
the assigned
alumni number
3. Proceed to 3.Check the None. 10 minutes Photographer
Business Center request form TSU Business Center
at 2nd Floor 3.1 Process and Auxiliary 2nd Floor
3.1 Wait for your the Alumni
turn ID with
assigned
Page | 417
3.2 Present the alumni
alumni form number.
hour/s, 15
minutes
2. Requesting for Alumni ID Number/s (From year 2015 to downwards)
The service allows TSU graduates to request their alumni number/s for alumni ID.
Office or Division: Alumni Affairs Office

Who may avail: Alumni
Alumni Form Alumni Affairs Office
The applicant or client can also provide through

TSU website.
Alumni ID TSU Business Center – Photographer
CLIENT STEPS
1.Fill out the alumni 1. Receive the None. 2 minutes Staff
request form submitted Alumni Affairs Office
(Full Name, Degree request form.
finished, Date
Graduated, and
Contact
Information)
2. 2.Verify the None. 3 minutes Staff
Identity of Alumni Affairs Office
Alumni thru
Alumni
Database.
2.1 After
verification
the staff will
give the
assigned
Page | 418
alumni
number
3. Proceed to 3. Assess the None. 2 minutes Staff

Business Center alumni ID TSU Business Center
at 1st Floor for payment. and Auxiliary 1st Floor
assessment of
payment.
4. Proceed to 4. Accept the PhP 5 minutes Staff

Cashiering window payment. 100.00 Cashiering Office
and pay. 4.1 Give the
receipt
5. Proceed to 5. Check the None. 10 minutes Photographer

Business Center request form TSU Business Center
at 2nd Floor. and official and Auxiliary 2nd Floor
5.1 Wait for your receipt.
turn
5.2 Present the 5.1 After
request form verification,
and official the
receipt. photograph
er will
Process
the alumni
ID with
assigned
alumni
number.
TOTAL: P 100.00 1 day, 0
hour/s, 22
minutes
Page | 419
Student Affairs and Services
External Services
Page | 420
1. Budget Hearing
The service allows Student Councils and Student Publication to establish a
documented procedure on budget hearing.
Office or Division: Student Affairs and Services

Who may avail: Student Councils and Student Publication
General Plan of Action The Student Councils and Student
Publications will provide.
Budget Plan The Student Councils and Student
Publications will provide.
1) Student Councils 1) Receive submitted None. 5 minutes Clerk
and Publications document/s. SAS Office
submit proposed
General Plan of
Action and Budget
Plan to the Office of
the Student Affairs
and Services
2) 2) Schedule Budget None. 5 minutes Clerk
Hearing SAS Office
3) 3) Conduct Budget None. 1 hour Clerk,
Hearing Dean,
Student
Council,
And Student
Publication
SAS Office
4) 4) If there is revision None. 1 day Clerk
on the General SAS Office
Plan of Action and
Budget Plan, it will
be returned to the
Student
Council/Publication
for revisions
5) Review revisions 5) None. 1 day Student
Council/
Publication
Page | 421
6) 6) Recommend/sign None. 1 day Clerk
for the approval of SAS Office
the proposed
General Plan of
Action and Budget
Plan
7) 7) Approve the None 5 minutes Dean
budget plan SAS Office
8) Submits a copy of 8) 5 minutes Student
the approved Council/
General Plan of Publication
Action and Budget
Plan to Records
Office, SAS,
Student
Council/Publication
hour/s, 20
minutes
2. Monetary Incentives to Board/Bar Examination Placers

The service allows a documented procedure for processing Monetary Incentives
to Board/Bar Examination placers.

Who may avail: Board/Bar Examination placers
Professional Regulation Commission The client will provide.
Certificate
Resolution No. 62, s. 2015 The clerk of Student Affairs and Services
will provide
1) The client will 1) Receive None. 1 minute Clerk
submit PRC submitted SAS Office
Certification and document/s
Page | 422
other supporting
documents
2) 2) Verify submitted None. 5 minutes Clerk
documents. SAS Office
3) 3) Prepare the None. 1 day Clerk

payroll of the SAS Office
client
4) 4) Student Affairs None. 4 days Clerk
Office processes Budget Office
Payroll with
necessary
documents
attached
5) 5) Cashiering office 2 days Personnel
processes Cash Cashier
Advance
6) The client receives 6) Personnel
Incentives at the Cashier
Cashier
hour/s, 6
minutes
3. Monetary Incentives to Graduating Students with Honors

The service allows a documented procedure for processing Monetary Incentives to
Graduating Students with Honors.

Who may avail: Graduating Students with Honors
will provide
1) 1) Secure the list of None. 5 minutes Clerk
the Honor SAS Office
Students at the
Page | 423
Admission and
Registration Office
payroll of honor SAS Office
students (amounts
are indicated in
the Board
Resolution No. 62,
s. 2015)
3) 3) Process payroll None. 4 days Clerk
with the necessary SAS Office
documents
attached:
Resolution No. 62,
s. 2015 and List of
Honor Students
4) 4) Cashiering Office None. 2 days Cashiering
process Cash Office
Advance
5) Student receives 5) None. 5 minutes President
incentives during OUP
commencement
exercises
hour/s, 10
minutes
4. Monetary Incentives to Students

The service allows a documented procedure for processing Monetary Incentives to
Students.
will provide
Invitation Letter The student will provide.
Approved letter of the President The student will provide
Page | 424
1) Student/s submit 1) Receive submitted None. 5 minutes Clerk
the following document/s SAS Office
documents:
Certificate,
Approved letter of
President,
Invitation Letter
2) 2) Verify submitted None. 5 minutes Clerk
documents. SAS Office

payroll of the client SAS Office
4) 4) Student Affairs None. 4 days Clerk
Office processes SAS Office
Payroll with
necessary
documents
attached
5) 5) Cashiering office None. 2 days Personnel
processes Cash Cashier
Advance
6) The client 6) None. 5 minutes Personnel
receives Cashier
Incentives at the
Cashier
hour/s, 15
minutes
5. Approval of Student Organization Activities (On and Off Campus)

The service allows a documented procedure for approval of Student Organization
Activities.

Accomplished Activity Form (TSU-SOU-SF-06) The student will provide.
Page | 425
Letter of invitation The student will provide.
Letter of request to attend and participate in The student will provide.
the activity
Photocopy of Student’s ID The student will provide.
Certificate of Registration The student will provide.
Medical Clearance The student will provide.
Notarized Parental Consent The student will provide.
Photocopy of parent/guardian ID with three The student will provide.
signatures
Minutes of the Meeting The student will provide.
Itinerary/Programme The student will provide.
Certificate of Insurance The clerk of SAS will provide
Breakdown of Budget The student will provide.
Travel Order or Certification of The student will provide.
Faculty/Personnel that will accompany the
students
First Aid Kit The student will provide.
First Aider certificate of a student/personal who The student will provide.
will also attend the event
Insurance of Vehicle The student will provide.
Certification of driver with acceptable driving The student will provide.
record
Certification that vehicle is in good condition The student will provide.
1) Student/s submit 1) Receive None. 5 days before Clerk
the documents submitted the Student
stated above. document/s scheduled Organization
event Unit
2) 2) Verify submitted None. 1 day Clerk
documents. Student
Organization
Unit
3) 3) Have it signed by None. 10 minutes Clerk
the Section Head Student
of Student Organization
Organization Unit Unit, Student
Development
and Unit Head of
Services
Student
Development
Services
4) 4) Documents will be None. 5 minutes Clerk
forwarded to SAS SAS Office
office for signing
Page | 426
5) Submit the 5) None. 10 minutes Dean
approved VPAA
requirements to
the Vice
President for
Academic Affairs
hour/s, 25
minutes
6. Releasing of Supply, Material, and Equipment Procedure

The service allows a documented procedure releasing of delivered Supply, Material
and Equipment to student councils and publications.

Who may avail: Student Councils and Publications
Requisition and Issue Form (TSU-SAS-SF-06) The clerk of SAS will provide.
1) 1) The SAS staff will None. 10 minutes Clerk
receive the SAS Office
requested items
from Procurement
and Supply Office
of the Student
Councils and
Publications
2) 2) The SAS Staff will None. 10 minutes Clerk
prepare a notice of SAS Office
releasing the
requested items
3) The Student 3) The SAS Staff will None. 1 day Clerk
Councils and release the SAS Office
Publications will requested item/s
prepare the RIF
to be submitted to
Page | 427
SAS and signed
by their advisers
4) 4) The SAS Staff will None. 10 minutes Clerk
record in the SAS Office
masterlist of
issued items
5) Student Councils 6) The SAS Staff will None. 10 minutes Clerk
and Publications file a record for SAS Office
should forward a documentation.
copy to SAS
records
hour/s, 40
minutes
Page | 428
Student Affairs and Services
Internal Services
Page | 429
1. Request for SAS Facility and/or Equipment Utilization
The service allows a documented procedure for the Requested SAS Facility and/or
Equipment.

Who may avail: Offices and Students of Tarlac State University
Requisition and Issue Form (TSU-SAS-SF-06) The clerk of SAS will provide.
1) The 1) The clerk of SAS None. 5 minutes Clerk
Students/Offices will provide SAS Office
will issue Request Request Form
Form from SAS
Office
2) The Request 2) Verify the filled None. 1 day Clerk
Form will be filled out form SAS Office
out by the
Students/Offices
to be signed by
their
head/advisers
and submitted to
SAS Office
3) 3) Approval of the None. 5 minutes Dean
Dean of SAS SAS Office
hour/s, 40
minutes
Page | 430
Scholarship Unit
External Services
Page | 431
1. Processing of Student Scholarship Application
Scholarship Unit is to provide financial assistance to deserving students so that

they can acquire quality education. To monitor the scholars / grantees performance to
enable them to maintain their scholarship grants.
Office or Division: Scholarship Unit

Type of Transaction: Internal Services

1.Application Forms Scholarship Unit
2.Certification of Barangay Indigency (New Respective Barangays
Applicant)
3.Certification of Registration Admission Registration Office
4.Report of Grades TSU Student Portal
5.Medical Certification (PWD’s) TSU Medical Office
6.PWD ID CSWD Office
7.Household ID (ESGP-PA/TES) DSWD Office
1. Filling up of the 1. Provide the
logbook by clients Scholarship None. 2 minutes Staff
and getting Application form Scholarship Unit
necessary and the list of
scholarship forms: required
• Personal documents/attac
Information hment (For new
Sheet or P.I.S. applicants &
(For new Renewals);
applicants &
Renewals) 1.1 Receive the
accomplished
• Scholarship Scholarship
Forms (Any Application
chosen form and
Scholarship required
Program) documents
(For new
• Submission/Att applicants &
achment of Renewals);
Page | 432
required 1.2 Check the
documents for accomplished
processing Scholarship
Application
form/required
documents;
1.3 Verify and

validate the
accomplished
Scholarship
Application
form/required
documents.
2. Evaluation of None. 2 minutes Section Head

properly filled-up Scholarship Unit
requirements for
Approval
3. Once Approved, None. 1 minute Staff
Tagging the Scholarship Unit
scholarship forms.
4. Posting of None. 1 minute Staff
results of the Scholarship Unit
Approved
Scholars
through Official
Facebook Page
(TARLAC STATE
UNIVERSITY-
SCHOLARSHIP
OFFICE)

hour/s, 6
minutes
Page | 433
Medical Services Unit
Page | 434
1. Consultation
Consultation is doing assessment and providing medical intervention and treatment or
preventive measure to patient illness.
Office or Division: Medical Services Unit

Who may avail? Students and Personnel of Tarlac State University
Client Request Form (TSU-MSU-SF-36)
Consultation Form (TSU-MSU-SF-01) Medical Services Unit
Walk-in Logbook (TSU-MSU-SF-10)
Consultation Logbook (TSU-MSU-SF-11)
PATIENT STEPS
1. Patient will fill up the 1. Nurse will None. 2 minutes Nurse
Client Request Provide Client MSU
Form (TSU-MSU- Request Form
SF-36). (TSU-MSU-SF-
36).
2. Patient will give the 2. Nurse will verify None. 2 minutes Nurse
Client Request the Client MSU
Form to Nurse on Request Form.
Duty.
3. (Assessment) 3. Nurse on duty None. 5 minutes Physician and
will provide Nurse
service. MSU
3.1 Fill up Walk-
in Logbook
(TSU-MSU-
SF-10) or
Consultation
Form (TSU-
MSU-SF-01).
3.2 For
Consultation
ask patient if
medical
record is
existing in the
clinic.
3.3 If the
patient is
Page | 435
New, provide
control
number
3.4 If the patient
already has a
record check
the control
number and
find the
Consultation
Record.
3.5 Gather
necessary date
needed and
assessment.
3.6 Physician will
do Physical
Examination
4. (Evaluation) 4. Nurse and None. 5 minutes Physician and
Physician will Nurse
evaluate the MSU
data of the
patient to
provide proper
treatment.
4.1 Physician
will do
Physical
Examination
5. (Treatment and 5. Nurse or None. 10 minutes Physician and
Intervention) Physician will Nurse
provide MSU
treatment or
intervention for
the patient.
5.1 Give
Medicine if
needed
6. (Documentation) 6. Document None. 5 minutes Physician and
treatment or Nurse
intervention that MSU
provide to the
patient.
6.1. Record on
Consultation
Form (TSU-
MSU-SF-01)
or Walk-in
Page | 436
Logbook
(TSU-MSU-
SF-10)
7. Patient will sign on 7. let the patient None. 2 minutes Nurse
the Form or sign on the Walk- MSU
Logbook in Logbook (TSU-
MSU-SF-10) or
Consultation
Form (TSU-MSU-
SF-01). If he/she
receive treatment
or intervention or
medicine.
8. (Documentation) 8. Document the None. 5 minutes Nurse

data from the MSU
Consultation
Form into the
Consultation
Logbook (TSU-
MSU-SF-11)
hour/s, 36
minutes
2. Medical Certificate Issuance

Medical Certificate is a written statement from a physician or another medically
qualified health care provider which attests to the result of a medical examination of a
patient and general health status of the patient.
Office or Division: Medical Service Office

Who may avail? Students, Faculty and Personnel
Request Form (TSU-MSU-SF-06)
Student Medical Certificate (TSU-MSU-
Medical Service Office
SF-14)
SMC Logbook (TSU-MSU-SF-14)
PATIENT STEPS
Page | 437
1. Patient will fill up 1. Nurse will None 5 minutes Nurse
the Client Provide MSU
Request Form Client
(TSU-MSU-SF- Request
06). Form (TSU-
MSU-SF-06).
2. Patient will give 2. Nurse will None 5 minutes Nurse
the Client verify the MSU
Request Form to Client
Nurse on Duty. Request
Form.
3. Patient shall 3. Nurse will None 2 minutes Nurse
present his/her review, MSU
Certificate of validate and
Registration. stamp the
Certificate of
Registration
with Medical
Certificate
Issued and
Signed.
4. Assessment 4. Gather data None 10 minutes Nurse and Physician

from the MSU
Patient.
Gather
necessary
data
a. Sign and
release
Medical
certificate
by the
Nurse.
b. The nurse
will give
health
teaching to
the patient
if
necessary.
c. If the
patient
Page | 438
has
Medical
Illness,
refer to
School
Doctor for
further
evaluation
d. The
nurse will
explain
the
validity
and
instruct
for
reproduc
e copy of
MC.
5. The patient will 5. Let the patient None 2 minutes Nurse
Sign in the SMC sign on the MSU
Logbook (TSU- SMC Logbook
MSU-SF-14) (TSU-MSU-
SF-14)
6. The patient will 6. The Nurse will None 1 minute Nurse
reproduce copy validate the MSU
of MC produce copy
of MC.
6.1 The nurse
will Stamp
the
photocopy
with
Certified
True Copy
hour/s, 25
minutes
Page | 439
Medical Services Unit
Internal Services
Page | 440
1. APE and Pre-Employment
Annual Physical Examination and Pre-Employment is the yearly evaluation of the
general health status of Teaching and Non-Teaching personnel.
Office or Division: Medical Services Unit

Who may avail? Non- Teaching and Teaching Personnel’s
APE Form (TSU-MSU-SF-02)
Visual Acuity Logbook (TSU-MSU-SF-13) Medical Services Unit
Client Request Form (TSU-MSU-SF-04)
PATIENT STEPS
1. Client present all 1. Nurse review None. 3 minutes Nurse
laboratory all MSU
requirements requirements, If
including the X-ray the
film. requirements of
the client are
incomplete
advice to come
back when
requirement
are complete.
2. Client will fill-up 2. Nurse attend on None. 3 minutes Nurse

Client Request the client MSU
Form (TSU-MSU- request and
SF-04) if the validate the
requirements are Client Request
complete. Form (TSU-
MSU-SF-04)
3. APE form (TSU- 3. Nurse prepare None. 1 minute Nurse

MSU-SF-02) for the the APE form MSU
client will be (TSU-MSU-SF-
prepared. 02) for the client
and attach the
laboratory result
on the form.
Page | 441
4. (ASSESSMENT) 4. Nurse gathers None. 3 minutes Nurse
data from the MSU
client.
4.1 Nurse test
Visual Acuity
of the client.
5. Log Visual Acuity 5. Nurse log the None. 2 minutes Nurse

result to Visual Visual Acuity MSU
Acuity Logbook result in the
(TSU-MSU-SF-13) Visual Acuity
and Client signature Logbook (TSU-
is needed. MSU-SF-13)
and will be
signed by the
Nurse and
Client.
6. Client sign to APE 6. Nurse must None. 1 minute Nurse

form. ensure client’s MSU
signature on the
APE form.
7. Client PE will be 7. Nurse refer the None. 10 minutes Physician

performed by the patient to the MSU
physician. Physician.
7.1. Physician will
do PE to client.
8. (Evaluation, 8. Physician None. 10 minutes Physician

Recommendation/Ad evaluates PE of MSU
vised) the client and
Laboratory result.
8.1. Physician
gives
recommendati
on/advised
base on the
evaluation and
findings.
9. Client APE certificate 9. Physician will None. 2 minutes Physician
released. sign the APE MSU
form.
9.1. Physician
will release
client APE
certificate.
Page | 442
10. Client proceed to 10. Nurse instruct None. 2 minutes Nurse
the HRMDO to pass client to pass MSU
APE form. APE form
together with the
Laboratory result
at HRMDO.
Advised client to
store his/her X-
Ray film for it is
valid and can be
use for 6 months.
hour/s, 37
minutes
Page | 443
Dental Health Unit
Page | 444
1. New Patient
The service offers scheduling of new patient for dental appointment.
Office or Division: Dental Health Unit

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government
Personal Information Sheet
(TSU-DHU-SF-01)
Parental Consent (TSU-DHU-SF-03)
Student’s COR and Dental Schedule Log Dental Health Unit
(TSU-DHU-SF-13)
Daily Accomplishment Log
(TSU-DHU-SF-14)
Certificate of Registration TSU Registrar
PATIENT STEPS
9. Student shall 3. Dental Health None. 1 minute Dental Clerk
present his/her Unit will verify DHU
Certificate of
Registration as a
basis showing the
client is officially
enrolled in TSU.
4. Student may fill up 10. Dental clerk None. 3 minutes Dental Clerk
the Personal will check as to DHU
Information Sheet whether the
(TSU-DHU-SF-01) form is
once C.O.R. is properly filled
already cleared up or not.
Dental clerk
may ask the
student for
correction or
completion if
not properly
filled up.
7. The client may 11. The Dentist None. 3 minutes Dentist and
now enter the conducts an Dental Clerk
treatment room for oral DHU
oral check-up. examination or
Page | 445
check-up to
evaluate the
severity of the
case.
• Mild cases
will be
considered
as routine
check-up
• Moderate
to severe
cases will
be
scheduled
according
to the
urgency of
the case.
• Emergency
cases will
be given
immediate
dental
attention.
8. (Client oral check- 12. The Dentist None. 5 minutes Dentist and
up ongoing) will discuss the Dental Clerk
procedure that DHU
will be done for
the patient.
Students
below 18 years
of age need to
have parental
consent (TSU-
DHU-SF-03)
before having
tooth
extraction.
9. (Client’s oral 13. The Dental None. 1 minute Dental Clerk
check-up is done) Clerk will DHU
finalize the
date and time
of the
Page | 446
procedure that
was discussed
to be made,
and the Dental
Clerk shall
inform the
client about
the next
appointment.
10. Student shall 14. Dental Clerk None. 1 minute Dental Clerk
Register at the shall register DHU
Daily time and date
Accomplishment at the
Log Student’s COR
(TSU-DHU-SF- and Dental
14) Schedule Log.
(TSU-DHU-SF-
13)
hour/s, 14
minutes
2. Regular Patient
The service offers scheduling of regular patient for dental appointment.

Type of G2C – Government to Citizen; G2G – Government to Government
Transaction:
(TSU-DHU-SF-01)
Parental Consent (TSU-DHU-SF-03)
(TSU-DHU-SF-13)
(TSU-DHU-SF-14)
Certificate of Registration TSU Registrar
Page | 447
PATIENT STEPS AGENCY ACTIONS
1. Student shall 1. Dental Health None. 1 minute Dental Clerk
present his/her Unit will verify DHU
Certificate of and shall retrieve
Registration as records for
a basis showing review of regular
the client is client’s past
officially check-up and
enrolled in TSU. appointments.
2. Student may 2. Dental clerk shall None. 1 minute Dental Clerk
wait for the review the DHU
Dental Clerk’s treatment plan
instruction stated in the
record from
previous check
ups (if any)
3. The client may 3. The Dentist None. 3 minutes Dentist and
now enter the conducts an oral Dental Clerk
treatment room examination or DHU
for oral check- check-up to
up. evaluate the
severity of the
case.
• Mild cases
will be
considered
as routine
check-up
• Moderate to
severe cases
will be
scheduled
according to
the urgency
of the case.
• Emergency
cases will be
given
immediate
dental
attention.
Page | 448
4. (Client oral 4. The Dentist will None. 5 minutes Dentist and
check-up discuss the Dental Clerk
ongoing) procedure that DHU
will be done for
the patient.
Students below
18 years of age
need to have
parental consent
(TSU-DHU-SF-
03) before
having tooth
extraction.
5. (Client’s oral 5. The Dental Clerk None. 1 minute Dental Clerk
check-up is will finalize the DHU
done) date and time of
the procedure
that was
discussed to be
made, and the
Dental Clerk
shall inform the
client about the
next
appointment.
6. Student shall 6. Dental Clerk None. 1 minute Dental Clerk
Register at the shall register DHU
Daily time and date at
Accomplishment the Student’s
Log (TSU-DHU- COR and Dental
SF-14) Schedule Log.
(TSU-DHU-SF-
13)
hour/s, 12
minutes
Page | 449
3. Pre and Post Treatment
The service offers implemented procedures prior and after dental treatment
in accordance to ethical and sanitary standards.

(TSU-DHU-SF-01)
Parental Consent
(TSU-DHU-SF-03)
(TSU-DHU-SF-13)
Evaluation Form (TSU-DHU-SF-02)
(TSU-DHU-SF-14)
PATIENT STEPS
1. Student enters 1. Dental clerk None. 1 minute Dental Clerk
clinic for shall check the DHU
appointment Dental
Schedule Log
(TSU-DHU-
SF-13) and
shall retrieve
the patient’s
personal
information
sheet (TSU-
DHU-SF-01)
2. If the student is 2. Dental Clerk None. 1 minute Dental Clerk
below 18, and shall verify and DHU
tooth extraction accept the
shall be done, waiver if the
he/she must consent of the
present the waiver parent or
and parental guardian is
consent signed by present.
his/her parent or
guardian.
Page | 450
3. The student may 3. The dental None. 3 minutes Dentist and
wait until the assistant may Dental Assistant
dental clerk’s prepare the DHU
instruction. necessary
instruments
and equipment
to be used.
4. The student may 4. The Dental None. 1 minute Dentist,
now log in time in assistant shall Dental Clerk and
the Dental Log greet and Dental Assistant
Book (TSU-DHU- accompany DHU
SF-13) and MAY the patient to
NOW enter the the treatment
treatment room room. Dental
when told to do Assistant shall
so. (with the also instruct
assistance of the the patient
Dental Assistant) carefully and
let him sit
comfortably on
the dental
chair.
5. (Patient’s Oral 5. The Dentist None. 30 minutes Dentist and
Treatment begins) begins the Dental Assistant
procedure/trea DHU
tment. The
dentist shall
also give
Postoperative
Instructions
(TSU-DHU-WI-
09) to the
patient before
starting.
6. (Patient’s Oral 6. Dental None. 2 minutes Dentist
Treatment begins) Assistant with Dental Clerk
the Dental Dental Assistant
Clerk must DHU
remove all the
contaminated
instruments
and barriers
after each
treatment and
Page | 451
place it on the
treatment tray.
7. (Patient’s Oral 7. Dental Clerk None. 3 minutes Dental Clerk
Treatment ends) and Dental Dental Assistant
Assistant shall DHU
cleanse and
disinfect the
treatment
room.
8. Patient must 8. 2 minutes
register at the
Daily
Accomplishment
sheet (TSU-DHU-
SF-14) and Log
out time at the
Dental Log Book
after the
procedure and
patient must fill
out Evaluation
Form (TSU-DHU-
SF-02).
hour/s, 43
minutes
4. Dental Treatment
The service offers scheduling of dental treatment procedures for patients.

Personal Information Sheet Dental Health Unit
(TSU-DHU-SF-01)
PATIENT STEPS
Page | 452
1. (Patient 1. Dentist shall None. 3 minutes Dentist
consulting) review the DHU
patient’s
Personal
Information
Sheet
(TSU-DHU-SF-01)
2. (Patient 2. Dentist shall None. 3 minutes Dentist
consulting) diagnose the DHU
case
presented and
patient’s chief
complain
3. (Patient 3. The Dentist None. 2 minutes Dentist
consulting) shall explain DHU
the procedures
to be done to
the patient.
4. (Patient 4. Treatment None. 30 minutes Dentist
consulting) made DHU
according to
the services
offered such
as composite
filling
restoration,
gum treatment,
extraction, and
oral
examination.
5. (Patient finished 5. Dental clerk None. 1 minute Dental Clerk
consulting) shall record DHU
the patient’s
dental
condition into
the Personal
Information
Sheet.
(TSU-DHU-SF-
01)
hour/s, 39
minutes
Page | 453
5. Dental Certificate
The service allows the availment of dental certificate.

Personal Information Sheet (TSU-DHU-
SF-01)
Request Form (TSU-DHU-SF-10)
Dental Health Unit
Dental Certificate (TSU-DHU-SF-04)
Daily Accomplishment Log (TSU-DHU-SF-
14)
PATIENT STEPS
1. Patient will fill up 1. The Dentist None. 1 minute Dentist
Request Form for shall review DHU
Dental Certificate the request
(TSU-DHU-SF-10) together with
the dental
record of the
requisite (TSU-
DHU-SF-01)
while making
the draft of the
Certificate.
The dentist
shall note on
the draft the
procedures
that were done
to the patient.
2. Student may wait 2. The Dentist None. 5 minutes Dentist and
for instructions. will forward the Dental Clerk
draft to the DHU
Dental Clerk
who will
prepare the
official
Page | 454
document that
will be certified
by the Dentist.
3. Student may wait 3. The Dentist None. 1 minute Dentist and
for instructions. will review the Dental Clerk
document for DHU
correction and
will certify/sign
it if there’s
none.
4. Student shall 4. The Dental None. 30 minutes Dentist and
register at the Clerk may Dental Clerk
Daily release the DHU
Accomplishment Certificate to
Log (TSU-DHU- the patient
SF-14) when told once it is
to do so by the already
Dental Clerk. certified and
once the
patient already
registered his
name to the
Daily
Accomplishme
nt Log (TSU-
DHU-SF-14)
hour/s, 37
minutes
Page | 455
Guidance and Counseling Services
External Services
Page | 456
1. Ecumenical Recollection/ S.A.L.T. Activity
The service will enhance students’ ability to cope and manage time and stress, provide
ecumenical activity catering students’ personal, social, and spiritual development. It will also
provide information on healthy relationships and positive boundaries and offer an activity that
will help graduating students reflect on their purposes in life as individuals, re-establish their
relationships with their Creator, and achieve spiritual formation.
Office or Division: Guidance and Counseling Services

Student Identification Card or Certificate of University Business Center / University Registrar
Registration
Graduating Students From different colleges
CLIENT STEPS
1. The Guidance 1. Informs the None. 4 working Guidance Counselor /
Counselors inform College Dean days Associate Guidance
the client to attend for the said Counselor
the seminar. event. Guidance and
Prepares Counseling Services
communicatio
n letters and
seeks
approval;
invites the
speakers or
event
facilitators,
communicate
s the event to
all graduating
students, and
determines all
the materials
needed for
the activity.
2. Facilitates the None. 1 working day Guidance Counselor /
activity and Associate Guidance
participants Counselor
evaluated the
Page | 457
activity by Guidance and
answering/rati Counseling Services
ng the
evaluation
sheets.
3. Collects all None. 10 minutes Guidance Counselor /
evaluation Associate Guidance
sheets from Counselor
the Guidance and
participants, Counseling Services
computes the
results and
files all
documents.
hour/s, 10
minutes
2. Group Counseling
To provide opportunities for self-knowledge, personal growth, and coping skills
development of the clients; to assist clients in dealing with specific problems which
could be physical, academic, emotional, personal, and social in nature; and to offer the
chance for the clients to make personal decisions and solve problems.

Registration
Counseling Form All Guidance and Counseling office
CLIENT STEPS
1. The clients will go 1. Welcomes the None. 20 minutes Guidance Counselor /
to the nearest clients, builds Associate Guidance
Guidance and rapport and Counselor
Counseling office. interviews Guidance and
Counseling Services
1.1 The clients will clients to get
fill-out the information.
Page | 458
Counseling Clients are
Logbook. encouraged to
1.2 Clients disclose tell their
their concerns. concerns to
identify their
condition and
needs.
2. Provides None. 30 minutes Guidance Counselor /

appropriate Associate Guidance
interventions to Counselor
the clients Guidance and
according to Counseling Services
their personal
choice and
decisions.
Decide
necessary
interventions if
needed:
2.1 Offers
referral
intervention
s to the
clients.
2.2 Prepares
letter or
referral
slips.
2.3 Refer the
clients to
other
guidance
counselors,
personnel
or external
consultant
2.4 Ends
counseling
sessions
after
referral is
completed.
Page | 459
3. Accomplishes None. 2 minutes Guidance Counselor /
and files the Associate Guidance
counseling form Counselor
or up-date the Guidance and
clients’ Counseling Services
individual
inventory
record.
4. Schedule the None. 2 minutes Guidance Counselor /
follow-up Associate Guidance
sessions until Counselor
the clients’ Guidance and
needs are met. Counseling Services
Terminate the
counseling
sessions when
completed and
not needed
hour/s, 54
minutes
3. Homeroom Guidance / Classroom Lecture Activity

The service will provide homeroom guidance to cater students’ personal, social,
academic, and spiritual development, provide information on healthy relationships and
positive boundaries, enhance students’ ability to cope with life’s struggles and re-
acquaint, remind and inform students regarding SWS services/programs, and college
concerns.

Registration
CLIENT STEPS
Page | 460
1. The Guidance 1. Guidance None. 1 working day Guidance Counselor /
Counselors inform Counselors Associate Guidance
the client to attend seek approval Counselor
the homeroom from the college Guidance and
guidance activity. Dean where the Counseling Services
homeroom
activity will be
conducted
2. Counselors None. 4 hours Guidance Counselor /
facilitate the Associate Guidance
activity and Counselor
process the Guidance and
activity. Counseling Services
3. Guidance None. 5 minutes Guidance Counselor /
counselor ends Associate Guidance
the activity Counselor
Guidance and
Counseling Services
hours, 5
minutes
4. Individual Counseling
To provide opportunities for self-knowledge, personal growth, and coping skills
development of the clients; to assist clients in dealing with specific problems which
could be physical, academic, emotional, personal, and social in nature; and to offer the
chance for the clients to make personal decisions and solve problems.

Registration
Counseling Form All Guidance and Counseling office
CLIENT STEPS
1. The client will go to 1. Welcomes the None. 20 minutes Guidance Counselor /
the nearest client, builds Associate Guidance
rapport and Counselor
Page | 461
Guidance and interviews client Guidance and
Counseling office. to get Counseling Services
2. The client will fill- information.
out the Counseling Client is
Logbook. encouraged to
3. Clients disclose tell his/her
his/her concern/s. concerns to
identify his/her
condition and
needs.

the client Guidance and
according to Counseling Services
his/her personal
choice and
decisions.
Decide
necessary
interventions if
needed:
2.1 Offers
referral
interventions
to the client.
2.2 Prepares
letter or
referral slips.
2.3 Refer the
client to
other
guidance
counselors,
personnel or
external
consultants.
2.4 Ends
counseling
sessions
after referral
is
completed.
Page | 462
and files the Associate Guidance
counseling form Counselor
or up-date the Guidance and
client’s Counseling Services
individual
inventory
record.
4. Schedules the None. 2 minutes Guidance Counselor /
follow-up Associate Guidance
sessions until Counselor
the client’s Guidance and
needs are met. Counseling Services
Terminate the
counseling
sessions when
completed and
not needed
hour/s, 54
minutes
5. Referral Counseling Service

This service provides opportunities for self-knowledge, personal growth, and coping
skills development of the clients; to assist clients in dealing with specific problems
which could be physical, academic, emotional, personal, and social in nature; and to
offer the chance for the clients to make personal decisions and solve problems.

Registration
1. The client will go to 1. Welcomes the None. 20 minutes Guidance Counselor /
the nearest referring Associate Guidance
Guidance and person/s and Counselor
Counseling office. ask necessary Guidance and
Counseling Services
Page | 463
information
from the
referring
person/s and
the referred
clientele.
1.1 Prepares
duplicate
copies of call
slips for the
College
Dean and
Guidance
Counselors.
1.2 Seeks
approval
from the
college
Dean and
coordinate
to the
college to
inform the
concerned
student/s.
2. The Client fill-out 2. Welcomes the None. 20 minutes Guidance Counselor /
the counseling form clientele to get Associate Guidance
information. Counselor
Clientele are Guidance and
Counseling Services
encouraged to
disclose their
concerns to
identify their
conditions and
needs.
the clientele Guidance and
towards their Counseling Services
personal choice
and decisions.
3.1 Offers
referral
Page | 464
interventions
to the
clientele.
3.2 Prepares
letter or
referral slips.
3.3 Refers
clientele to
other
guidance
counselors,
personnel or
external
consultant.
3.4 Ends
counseling
sessions
after the
referral
completed.
and files Associate Guidance
counseling Counselor
forms or up- Guidance and
date the Counseling Services
clientele
individual
inventory
records.
4.1 Schedules
follow-up
sessions
until
clientele
are met.
5. Ends the None. 2 minutes Guidance Counselor /
counseling Associate Guidance
sessions when Counselor
completed and Guidance and
not needed by Counseling Services
the clientele.
hour/s, 57
minutes
Page | 465
6. Seminar on Study Habits
The service provides seminars to cater students’ personal, social, academic, and
spiritual development, develop good study habits, provide information on healthy
relationships and positive boundaries and enhance students’ abilities to cope and
manage time and stress.

Registration
CLIENT STEPS
1. The Guidance 1. Informs the None. Four (4) Guidance Counselor /
Counselors inform guidance Working days Associate Guidance
the client to attend director/head Counselor
the seminar. and the college Guidance and
dean, informs Counseling Services
and invites
other guidance
counselors.
Prepares the
following:
1.1 Communic
ation letters
for the
activity
approval.
1.2 Attendance
sheets for
the
participants.
1.3 Activity
Evaluation
forms.
1.4 Other
necessary
documents
for the
activity.
Page | 466
2. Facilitates the None. 4 Hours Guidance Counselor /
activity. Associate Guidance
Counselor
Guidance and
Counseling Services
3. Have evaluated None. 5 minutes Guidance Counselor /
the activity Associate Guidance
conducted. Counselor
Collects the Guidance and
activity Counseling Services
evaluation
forms and other
documents,
computes the
activity
evaluation
results and files
all documents.
4. End of the None. 2 minutes Guidance Counselor /
activity. Associate Guidance
Counselor
Guidance and
Counseling Services
hours, 7
minutes
7. VPI / RIASEC Examination and Career Counseling

To facilitate the client movement to the appropriate educational or occupational level/
program and entry to appropriate co-curricular and extra-curricular activities.
Registration
Shifting form College Registrar
CLIENT STEPS
Page | 467
1. The client will go to 1. Welcomes None. 10 minutes Guidance Counselor /
the nearest the Client, Associate Guidance
Guidance and gathers Counselor
Counseling office. information, Guidance and
and informs Counseling Services
client about
the
process/test.
2. Client submits None. 30 minutes Guidance Counselor /
all Associate Guidance
requirements Counselor
needed and Guidance and
answers the Counseling Services
Vocational
Preference
Inventory
Career Test.
2.1 Scores
client’s
VPI test
results
and
identify
his/her
VPI career
profile.
3. Review / None. 10 minutes Guidance Counselor /
check all Associate Guidance
client’s Counselor
requirements Guidance and
and attaches Counseling Services
additional
documents
needed by the
clients and the
other offices.
3.1 Discuses
with the
client’s
his/her
career
profile
results and
identify
Page | 468
interest
matched to
his/her
desired
course.
4. Client None. 10 minutes Guidance Counselor /
received Associate Guidance
his/her Counselor
needed Guidance and
documents Counseling Services
and reports to
his/her
desired
college and
course.
hour, 0
minute/s
Page | 469
Career Education and Job Placement Services
External Services
Page | 470
1. Campus Recruitment Activity/ Career Development Sessions/Career
Fair/Company Campus Roadshows/Services Caravan
The activities pertain to career development seminars/ workshops/ trainings

such as mock job interviews, professional examination preparation and direction,
and graduate school-know-how and other activities such as career fair, campus
recruitment activity and campus company roadshow which are initiated or facilitated
by the Career Education and Job Placement Services Unit.
Office or Division: Career Education and Job Placement Services

G2C – Government to Government
Who may avail: Accredited Companies/Indutries and Government Agencies
1. Letter of Intent (address to Dr. Myrna Q. Company
Mallari, University President) (1 signed
letter/scanned copy)
2. Campus Roadshow/Campus Recruitment/ 2nd Floor Room 208 Student Center Building, Tarlac
Career Fair Registration Form (TSU-CJS-SF- State University Villa Lucinda Campus, Brgy.
10) Binauganan, Tarlac City, Tarlac
Or via Email:
[email protected]
CLIENT STEPS
1. The client will 1. The office will None. 20 minutes Career Specialist/
submit the Letter of receive and will Section Head
Intent together with scan the letter CEJPS Office
the other of intent.
requirements to the 1.1 The request
office or as follow. will be
forwarded
to the
Records
Office of
the
university.
2. 2. The Records None. 5-10 minutes Clerk
Office will Records and Archives
secure the Unit
original copy
and afterwards
Page | 471
endorse the
request to the
Office of the
President.
3. 3. The Office of None. 3-5 hours President/
the President Clerk
will review and Office of the University
afterwards President
endorse the
request to the
Vice President
of Academic
Affairs Office
4. 4. The Vice None. 5-7 hours Vice President/
President of Clerk/ Staff
Academic Office of the Vice
Affairs and President for
Academic Affairs
Services Office
will assess and
afterwards
endorse the
request to the
Dean of
Student Affairs
and Services
Office.
5. 5. The Dean of None. 10-15 Dean/ Clerk
Student Affairs minutes Office of the Student
and Services Affairs and Services
will recommend
and afterwards
endorse the
request to the
Career
Education and
Job Placement
Services Office
6. 6. The Career None. 20 minutes Career Specialist/
Education and Section Head
Job Placement CEJPS Office
Services Office
will take charge
on the
recommendatio
Page | 472
n of the
endorsement. If
approved, the
office will
facilitate the
request and if
not, a regret
letter will be
issued.
hours, 5
minutes
2. Company Accreditation
The Company Accreditation is for New Industry/Company who would like to
establish linkages with the university for their job posting in the university bulletin
boards, official CEJPS Facebook page and TSU official website and request for
graduate listings whenever needed.

Who may avail: Business Entities
Letter of Intent addressed to University Company
President (1 signed letter/scanned copy)
BIR Certificate of Registration (BIR BIR, HR (Company)
Form 2303) (1 photocopy/scanned
copy)
Company SEC/DTI Registration (1 SEC, DTI, HR (Company)
photocopy/scanned copy)
PhilJobNet Registration Certificate (1 PhilJobNet Website, HR (Company)
photocopy)
Company/Institution Profile (1 filled-out HR (Company)
form/scanned copy)
Company accreditation request (TSU- 2nd Floor Room 208 Student Center Building,
CJS-SF-01) (1 filled-out form/scanned Tarlac State University Villa Lucinda Campus,
copy) Brgy. Binauganan, Tarlac City, Tarlac
Page | 473
Company Accreditation Terms of
reference (1 filled-out form/scanned Or via Email:
copy)
Job Posting/Graduate Listing/ Resume [email protected]
Request form (TSU-CJS-SF-03) (1
filled-out form/scanned copy)
Company Logo (1 scanned copy/png) HR (Company)
CLIENT STEPS
15. The client will 5. The office will None. 20 minutes Career
submit the Letter receive and Specialist/Section
of Intent together will scan the Head
with the other letter of intent. CEJPS Office
requirements to This is also to
the office or as check the
follow. completeness
and
authenticity of
submitted
requirements.
5.1 Otherwise,
the
company
will revise
and
resubmit.
5.2 If complete,
the request
will be
forwarded
to the
Records
Office of
the
university.
6. 16. The Records None 5-10 minutes Clerk
secure the Unit
original copy
and afterwards
endorse the
request to the
Office of the
President.
Page | 474
3. 17. The Office of None 3-5 hours President/ Clerk
the President Office of the University
will review and President
afterwards
endorse the
request to the
Vice President
of Academic
Affairs Office
4. 18. The Vice None. 5-7 hours Vice President/
President of Staff/ Clerk
Services Office Academic Affairs
will assess and
afterwards
endorse the
request to the
Dean of
Student Affairs
and Services
Office.
5. 19. The Dean of None. 10-15 Dean/ Clerk
will
recommend
and afterwards
endorse the
request to the
Career
Education and
Job Placement
Services Office
Services Office
will take
charge on the
recommendati
on of the
endorsement.
If approved,
Page | 475
the office will
facilitate the
request and if
not, a regret
letter will be
issued.
hours, 5
minutes
3. Graduate Listing
The Graduate Listing pertains to the list of graduates requested by the Accredited
Industry/Company who establish linkages with the university. If not, complete the
accreditation procedure.

Who may avail: Accredited Companies/Indutries
1. Letter of Intent (address to Dr. Myrna Q. Company
2. Job Posting/Graduate Listing/ Resume 2nd Floor Room 208 Student Center Building, Tarlac
Request form (TSU-CJS-SF-03) (1 filled- State University Villa Lucinda Campus, Brgy.
out form/scanned copy) Binauganan, Tarlac City, Tarlac
Or via Email:
[email protected]
CLIENT STEPS
submit the Letter receive and Specialist/Section
of Intent together will scan the Head
with the other CEJPS Office
letter of intent.
requirements to 1.1 The
the office or as request will
follow. be
forwarded
Page | 476
to the
Records
Office of
the
university.
2. 2. The Records None. 5-10 minutes Clerk
secure the Unit
original copy
and afterwards
endorse the
request to the
Office of the
President.
3. The Office of None. 3-5 hours President/ Clerk
the President Office of the University
will review and President
afterwards
endorse the
request to the
Vice President
of Academic
Affairs Office
4. The Vice None. 5-7 hours Vice President/
Academic Affairs
Services Office
will assess and
afterwards
endorse the
request to the
Dean of
Student Affairs
and Services
Office.
5. The Dean of None. 10-15 Dean/ Clerk
will
recommend
and afterwards
endorse the
request to the
Page | 477
Career
Education and
Job Placement
Services Office
6. The Career None. 20 minutes Career Specialist/
Services Office
will take
charge on the
recommendati
on of the
endorsement.
If approved,
the office will
facilitate the
request and if
not, a regret
letter will be
issued.
hours, 5
minutes
3. Job Posting
The Job Posting pertains to the Job Ads posting of the Accredited Industry/Company
in the university bulletin boards and office official facebook page. If not, complete the
accreditation procedure.

Who may avail: Accredited Companies/Indutries
1. Letter of Intent (address to Dr. Myrna Q. HR (Company)
2. Company Job Ads Poster/s (1 hard HR (Company)
copy/scanned copy)
Page | 478
3. Job Posting/Graduate Listing/ Resume 2nd Floor Room 208 Student Center Building, Tarlac
Request form (TSU-CJS-SF-03) (1 filled- State University Villa Lucinda Campus, Brgy.
out form/scanned copy) Binauganan, Tarlac City, Tarlac
Or via Email:
[email protected]
CLIENT STEPS
submit the Letter receive and will Specialist/Section
of Intent together scan the letter Head
with the other of intent. CEJPS Office
requirements to 1.1 The request
the office or as will be
follow. forwarded to
the Records
Office of the
university.
2. 2. The Records None. 10 minutes Clerk
secure the Unit
original copy
and afterwards
endorse the
request to the
Office of the
President.
3. 3. The Office of None. 5 hours President/ Clerk
the President President’s Office
will review and
afterwards
endorse the
request to the
Vice President
of Academic
Affairs Office
4. 4. The Vice None. 7 hours Vice President/
Academic Affairs
Services Office
will assess and
afterwards
endorse the
request to the
Page | 479
Dean of
Student Affairs
and Services
Office.
5. 5. The Dean of None. 15 minutes Dean/ Clerk
Student Affairs Office of the Student
will recommend
and afterwards
endorse the
request to the
Career
Education and
Job Placement
Services Office
Services Office
will take charge
on the
recommendatio
n of the
endorsement. If
approved, the
office will
facilitate the
request and if
not, a regret
letter will be
issued.
hours, 5
minutes
Page | 480
6. Referral of Walk-In Students and Graduates of University
The referral of walk-in student and graduates of the university pertains in referring
the student or graduate to the accredited company who has job vacancy associated with
the course he/she graduated.

Who may avail: Students and graduates of the University

CLIENT STEPS
1. The graduate or 1. The Office will None. 20 minutes Career
current student will refer the Specialist/Section
submit their graduate or Head
updated resume to student to CEJPS Office
the office and will employers who
sign to the logbook. have job
vacancies that
fits her/his
qualification.
1.1 Follow up
job vacancy.
hour/s, 20
minutes
Page | 481
Sports Development
and Management Unit
External Services
Page | 482
1. Monetary Incentives
Right of Student Athletes to their monthly Monetary Incentives for representing the
school in different major competitions.
Office or Division: Sports Development and Management Unit

Who may avail: All
Letter for try-outs Prepared by Coaches
Obligation Request
Payroll Sports Development and Management
Voucher with supporting documents Unit
Feedback Form
1) Submit letter for 1) Check the given None. 8 to 15 Staff
SCUAA Athletes letter. minutes SDMU
for try-outs.
2) Prepare None. 1 working day Staff
obligation SDMU
request, payroll
of the student/s’,
monetary
incentives
(amounts are
indicated in the
Board Resolution
No. 62, s. 2015)
Note: Coaches will be

notified by the SDMU
once payroll is ready;
Student-Athletes shall
wait for further
announcement until
allowance is ready to
be claimed at the
Cashiering Unit.
Page | 483
3) Process payroll None. 2 to 5 Staff
voucher with working days SDMU
supporting
documents Staff
attached. Have it Budget
Management
signed by the Unit
SDMU Head,
Budget Officer, Staff
and Vice VPAA
President for Accounting Staff
Academic Affairs, Accounting Unit
Accounting
Director, and Staff
Vice President VPAF
for Administration
and Finance, Staff
Cashiering Unit
Cashiering Office
Director
4) Conduct None. 1 working day Staff
monitoring of SDMU
implementation of
approved Staff
recommendations Cashiering Unit
and submit report
to the University
President
5) Claim allowance at 5)
the Cashiering Unit None. 5 minutes Staff
once informed by Cashiering Unit
SDMU.
hour/s, 20
minutes
Page | 484
Student Discipline Unit
External Services
Page | 485
1. Filing of Complaints and Investigation
Filing of complaints and investigation for student vs. student case
(Defendant Admitting to the Allegations).
Office or Division: Student Discipline Unit (SDU)

Who may avail: Students Enrolled in the University
1 Copy Complaint Form (Xerox Copy) Student Discipline Unit
1 Copy Letter of Response (Xerox Copy) Student Discipline Unit
2 to 3 Copies Documented Evidences The student will provide.
Photocopy)
CLIENT STEPS
1. File a formal 1. Accept the None. 1 to 1 ½ Staff/Officers
written complaint complaints and hours Student Discipline Unit
at the office of will record the
Student Discipline necessary
Officer (R202, information to
TSU Student Student
Center, Lucinda Discipline
Extension Logbook,
Campus, Tarlac Complainant
City) Logbook, Case
Summary
Reminder: Use Logbook and
only the forms Student Blotter
provided by SDU.
Include any
documented
evidences if there
is any.*
2. Wait for the 2. Coordinate None. Within 10 Staff/Officers
notification from with different working Days Student Discipline Unit
SDU regarding the officers (MISO, upon receipt
progress of the CSU, of the
case and the Guidance complaint
schedule of the Office) to trace
hearing. the
whereabouts
of the
respondent
Page | 486
2.1 Issuance
of notice to
the
defendant
regarding
the
complaint**
2.2 Defendant
will reply to
the letter of
complaint
filed against
him/her***
3. Attend the 3. SDU will None. Within 5 Staff/Officers
scheduled hearing schedule a Working days Student Discipline Unit
once notified by hearing upon
the SDU (R202, between the receiving the
TSU Student defendant and defendant’s
Center, Lucinda complainant response
Extension
Campus, Tarlac
City)
4. Complainant will 4. When None. Within 5 Staff/Officers
wait for the defendant Working Days Student Discipline Unit
resolution of the admits the
case once the allegations,
defendant admits notice to both
partially/fully the parties will be
allegation and will given.
report at the office Defendant will
of SDU for a copy be invited in
of the case’s the office of
resolution upon SDU for the
being informed by sanctions of
SDU (R202, TSU his/her act.
Student Center,
Lucinda Extension
Campus, Tarlac
City)
hour, 30
minutes
Page | 487
*SDU may however conduct preliminary interview with the complainant on or before the
filing of the formal complaint.
** SDU can conduct preliminary interview to defendant on or before filling his or her
answer.
*** Defendant can request for an extension of time to file his/her answer in writing
subject to the prior approval of the head of the SDU
Note: Investigation and decision of the case as much as practicable shall not exceed for
30 working days (based from the Revised Rules on Administrative Case in the Civil
Service Rule 9, Section 48. See attached file)

Filing of complaints and investigation for student vs. student case (Defendant Denies
the Allegations).

Photocopy)
CLIENT STEPS
1. Complainant will 1. If defendant None. Within 10 Discipline Committee
wait for the denies the Working Days
notifications allegations and President
coming from SDU and SDU, SSC
regarding the however finds
Student Discipline
development of probable guilt, Officer
the case the discipline
committee will Dean
convene. Within 5 Student Affairs and
1.1 Working Days Services
Investigation from the last
Vice President
Page | 488
will be meeting of Academic Affairs
conducted discipline
by the committee Respective Offices
committee
1.2 Decision
will be
rendered
2. Complainant will 2. If committee None. Within 5 Discipline Committee
wait for the finds no Working days
resolution and substantial upon receipt President
written notice of proof against of the SSC
the case once the the defendant notification
Student Discipline
committee’s or if the Officer
decision was university lacks
rendered and will jurisdiction, it Dean
report at the office will dismiss the Student Affairs and
of SDU for a copy case. But if Services
of the case’s not, Written
resolution upon notice to both Vice President
being informed by parties Academic Affairs
SDU (R202, TSU regarding the
Student Center, resolution of Respective Offices
Lucinda Extension the case will be
Campus, Tarlac served. The
City) defendant if
found guilty will
report to SDU’s
office from the
receipt of the
decision.
hour/s, 0
minute/s
Note: Investigation and decision of the case as much as practicable shall not exceed for
30 working days (based from the Revised Rules on Administrative Case in the Civil
Service Rule 9, Section 48. See attached file)
Page | 489
Filing of complaints and investigations for student vs. faculty or university personnel.

Classification: Complex (beyond 3 days to 7 days)
Photocopy)
CLIENT STEPS
1. File a formal 1. Accept the None. 1 to 1 ½ Staff/Officers
written complaint complaints hours Student Discipline Unit
at the office of and will record
Student Discipline the necessary
Officer (R202, information to
TSU Student Student
Center, Lucinda Discipline
Extension Logbook,
Campus, Tarlac Complainant
City) Logbook,
Reminder: Use Case
only the forms Summary
provided by SDU. Logbook and
Include any Student
documented Blotter)*
evidences if there
is any.*
2. Wait for the notice 2. SDU will None. Within 5 Grievance Board
coming from the forward the working days VPAA or VPAF
SDU regarding complaint to upon receipt
the progress of VPAA if the of the
the case or for defendant is complaint
the schedule of faculty or to
hearing to be VPAF if the
given by the defendant is a
Grievance Board university
personnel.
The
investigation
Page | 490
will be then
handled by
the Grievance
Board
hour, 30
minutes
*SDU may however conduct preliminary interview with the complainant on or before the
filing of the formal complaint.
4. Procedure for Appeal

Procedure for appealing to the decision of the disciplinary case.

1 Copy Letter of Appeal (Original or The student will provide.
Photocopy)
CLIENT STEPS
1. The Defendant or 1. SDU will None. 15 Days from Staff
Complainant may forward the Notice Student Discipline Unit
appeal to the appeal base
decision of offices from whom Staff
of committee decision will be VPAA
through written appealed by the Staff
form. defendant or the SAS
complainant:
Staff
1.1 SDU’s President’s Office
decision is
appealable
to the Dean
of SAS
within 15
days from
notice.
Page | 491
1.2 SAS’s
decision is
appealable
to the VPAA
within 15
days from
notice.
1.3 VPAA’s
decision is
appealable
to the
President
within 15
days from
notice.
1.4 President’s
decision is
appealable
to the TSU-
BOR within
15 days
from notice.

hour/s, 0
minute/s
Page | 492
Student Organization Unit
External Services
Page | 493
1. Approval of Recognition of Student Organization
Procedures for the Renewal of accreditation of Student Organization and For New
Student Organization
Office or Division: Student Organization Unit

Who may avail: Group of 15 to 25 enrolled Students of Tarlac State University
Application form for student organizations Student Organization Unit/Student Development
(1) Services
Statement of Student Organization Unit/Student Development
involvement/commitment/acceptance of Services
the President/Adviser of Student
Organization (1)
Information Sheet of Student Organization Student Organization Unit/Student Development
Officers (X number of officers) Services
Directory of Members (1) Student Organization Unit/Student Development
Services
Directory of Offices (1) Student Organization Unit/Student Development
Services
CLIENT STEPS
1. Fill out the forms 1. Student None. 8 Working Staff
for application for Organizations Days Student
renewal/new Unit will Organization Unit
student review the
organizations and application of
submit to the the student
office of the organization
Student before it will
Organization Unit be approved
(Room 202, TSU and registered
Student Center, as accredited
Lucinda organizations
Extension
Campus, Tarlac
City)
Reminder:
Besides the form,
the organization
must also submit
their constitution
Page | 494
and by law, copy
of their logo and
general plan of
action for the
current academic
year
hour/s, 0
minute/s
Note:
New Organization applicants will undergo one (1) month probation before securing the
approval of the organization. During probation, they must conduct activity/s that will be
documented and subject for review by Student Organization Unit.
2. Approval of Student Organization Activities

Approval of Activities of Recognized Student Organizations Within the Campus

Who may avail: Accredited/Recognized Student Organization
Letter to request the conduct of activity* The student will provide.
(3)
Parental Consent** (x number of The student will provide.
participants)
Medical Certificate*** ( x number of Medical Service Unit
participants)
Photocopy of RFID (x number of The student will provide.
participants)
Photocopy of Parents/Guardians ID with 3 The student will provide.
signature (x number of participants)
Certificate of Registration (x number of Admission and Registration Office
participants)
Accomplished Activity Form (1) Student Organization Unit/Student Development
Services
CLIENT STEPS
Page | 495
1. Submit all the 1. Requirements None. 1 to 1 ½ Staff
required will be review Hours Student Organization
requirements at and check Unit
Student before signing.
Organization Unit 1.1 Forward the
(Room 202, TSU documents to
Student Center, SAS Office
Lucinda Extension
Campus, Tarlac
City)
hour, 30
minutes
*The signatories of the letter are of the following order:

1. Student Org. President and Adviser,
2. Recommending Approval: College Dean (if it is a college-based organization)
3. SOU Unit Head, Dean of SAS,
4. Approved: VPAA.
Additional signatories maybe required if the activity involves the following:

- Funds – Budget Office Head
- Facilities – VP Administration and Finance
** Parental consent should be notarized if the activity will be conducted overnight

***Medical Certificate are not required if there is no strenuous physical activity in the
event
Note:
Approval of the activity, as far as practicable, shall be one week before the scheduled
date. Failure to comply with this policy will require the student organization to submit a
letter of explanation to SOU. All indicated time must be properly observed unless certain
uncontrollable factors and reasonable justifications are existent like but not limited to
force majeure, calamities, suspension of classes/offices, signatories on Official
Business, Official Travel or On Leave without any legal substitutes.
Page | 496
3. Approval of Student Organization Activities
Approval of Activities of Recognized Student Organizations Off the Campus

Letter of invitation* (3) From the activity organizer
Letter to request the conduct/participate of The student will provide.
activity** (3)
Notarized Parental Consent (X number of The student will provide.
students)
Medical Certificate (X number of students) Medical Service Unit
Photocopy of RFID The student will provide.
Photocopy of Parents/Guardian ID with 3 The student will provide.
Signature (X number of students)
Certificate of Registration (X number of Registrar Officer
students)
Minutes of Meeting with Parents (1) The Students Will Provide
Itinerary/Programme (1) Organizer of the Activity
Certificate of Insurance (1) Student Affairs and Services
Breakdown of Budget (1) The Students Will Provide
Travel Order or Certification of The Students Will Provide
Faculty/Personnel that will Accompany the
students (1:30)*** (1)
First Aid Kit The Students Will Provide
First Aider Certification of the personnel or Red Cross or any credited organization that
student that will accompany the student conduct training for first aid.
(1:30) (x number of first aider)
Insurance of the Vehicle**** (1) Driver
Certification that vehicle is in good Driver
condition (1)
Certification of driver with acceptable Driver
driving record (1)
Accomplished Activity Form (1) Student Organization Unit/Student Development
Services
CLIENT STEPS
1. Submit all the 1. Requirements None. 1 to 1 ½ Staff
required will be review Hours Student Organization
requirements at Unit
Page | 497
Student and check
Organization Unit before signing.
(Room 202, TSU 1.1 Forward the
Student Center, documents to
Lucinda Extension SAS Office
Campus, Tarlac
City)

hour, 30
minutes
*Must have an attached endorsement from the Office of the University President with
CHED Memorandum
**The signatories of the letter are the following:

1. Student Organization President and Adviser
2. Recommending Approval: College Dean (if it is a college-based organization)
3. SOU Unit Head, Dean of SAS
4. Approved: VPAA
Additional signatories maybe required if the activity involves the following:

- Funds: Head of Budget Office
- Facilities: VP for Administration and Finance
***Ratio of faculty to student is 1:30

****If the organization will utilized TSU Transport Vehicle, this is not required
Note:
Approval of the activity, as far as practicable, shall be one week before the scheduled
date. Failure to comply with this policy will require the student organization to submit a
letter of explanation to SOU.
Request to conduct or participate in the event must reached the office of the VPAA at
least 3 days prior to the scheduled date.
All indicated time must be properly observed unless certain uncontrollable factors and
reasonable justifications are existent like but not limited to force majeure, calamities,
suspension of classes/offices, signatories on Official Business, Official Travel or On
Leave without any legal substitutes.
Page | 498
SDS clerk/staff will have to check first all the necessary attachment and documents for
the activity before the head of SOU will affix his/her signature.
4. Approval of Budget Plan and General Plan of Action (GPOA)

Procedure of Approval of the Finances and Activities of Student
Organizations/Student Councils

General Plan of Action (3) The Students Will Provide
Budget Breakdown (3) The Students Will Provide
CLIENT STEPS
1. Request for a 1. Approved the None 1 minute Staff
schedule of hearing Student Organization
hearing at the schedule Unit
office of SAS
2. Attend the budget 2. Evaluate the None 30 mins. To 1 Staff

hearing budget plan hour Student Organization
and activities Unit
of the
organization
for revision
3. Revised the 3. Sign and None 1 Day Staff
budget plan and Approved the Student Organization
GPOA base from Budget plan Unit
changes made and GPOA and
during the hearing forward it to
SAS.
hours, 0
minute/s
Page | 499
Student Publication Unit
External Services
Page | 500
1. Procedure for the Approval of Activities of Student Publication and
College Publications
Approval of activities pertain to the event that include in the approve PPMP of the
Publication and the activity letter must signed by the Editorial board and Staff
Office or Division: Student Publication Unit – Student Affairs Services

N/A N/A
CLIENT STEPS
1. Ensure that 1.Check the None. 1 day Staff/Student
activities are Approved Publication/College
included in the GPOA if the Publications
approved PPMP activity is
of the Student included
Publication/Colle
ge Publications
2. Submit the 1. The None. 1 day Staff/Student
complete requirement Publication/College
requirements and s will be Publications
documents. checked by
Pursue letter the Student
must be signed Publication
by both the Unit.
Editor- In-chief
and their adviser.
2. Proceed to 3. Documents None. 5 minutes Staff/Student
Student will be Publication/College
Development signed by Publications
Services Unit for the Head of
signing of SDU
Letters.
4. Proceed to Dean 3. Documents None. 5 minutes Staff/Student
of SAS for the will be Publication/College
signing of letters signed by Publications
the Dean of
Student
Affairs and
Services
Page | 501
4. Proceed to VPAA 5.Compiled the None. None Staff/Student
for the final Approve activity Publication/College
approval of the letter Publications
activity and the
go to Records Staff/Clerk
RAU
and Archives Unit
for compiling of
the approved
letter

hour/s, 15
minutes
2. Publication’s Intent to Operate
Intent to operate is pertain to intent to operate or renewal of their Publication’s by

accomplishing the necessary requirements need.

Request Letter Address to (Section Head Student Publication/College Publications
of the SPU)
CLIENT STEPS
1. During the mid- 1. Check the None. 1 week Staff
year period (June- request letter Office of the Student
July) of the of the Student Publication
academic Publication/Col
calendar, Student lege Editorial Board Staff
College Publication
Publication/Colleg Publications
e Publications will
submit a letter
addressed to SPU
asking to operate
for upcoming
academic year.
Page | 502
2) The head of 2. Meet and None. 1 hour Staff
SPU will interview the Student Publication
meet the Staff of every
Publication College Editorial Board Staff
for Publications College Publication
interview and Student
and Publication
deliberation
3. If the publication 3) Check None. 3 days Staff
has completed and Student Publication
and submitted all evaluate
their their Editorial Board Staff
accomplishment accompl College Publications
reports, SPU will ishment
give them reports.
Certification to
operate and
official status that
their publication
must be active for
one academic
year
TOTAL: None. 10 days,
1hour, 0
minute/s
3. Reading of Student and College Publications’ Budget and General

Plan of Action
The Budget and General Plan of Action pertains to the budget breakdown and
activities of the Student Publication/College Publications for every semester.

Liquidation of the Previous Student Publication/College Publications
Accomplishment Report
Page | 503
CLIENT STEPS
21. Make sure all 1. Compile and None. Depends Staff
finances from the record the upon the Student Publication
previous documents. publication Unit
semester or
academic year is Staff
Office of the Student
already liquidated Affairs and Services
before acquiring
the certificate of
liquidation from
SAS.
22. Request for a 2. Set for the None. 5 minutes Staff
schedule for the requested Student Publication
reading at SPU. schedule
Bring a copy Editorial Board Staff
proposed budget College Publications
plan and general
plan of action
3. Attend the budget 3. Check and None. 30 minutes to Staff
reading monitor the 1hour Student Publication
proposed Unit
budget and
Staff
general plan
Office of the Student
of action of Affairs and Services
the Student
Publication/C
ollege
Publications
4. Revise the budget 4. None. Depends Staff
plan accordingly upon the Student Publication
based on the publication
changes made on Editorial Board Staff
the budget hearing
5. Submit the revised 5. Check and None. 5 minutes Staff
budget plan at sign the Student Publication
Student revised budget
Publication plan
6. Submit a copy of 6. Compile the None. Depends Staff
the signed approved upon the Student Publication
documents to budget plan publication
SAS, SPU and and GPOA Editorial Board Staff
Records Unit
Page | 504
hour/s, 40
minutes
4. Signing of Resolution
Signing of the resolution pertains to their activities and other agenda that must
signed by the Editorial board and Staff.

N/A N/A
CLIENT STEPS
1. The resolution 1. Check and None. Depends Staff
prepared by the sign the upon the Student Publication
student or resolution of publication
college the Editorial Board Staff
publication must student/colle
be signed by ge
the editorial publication.
board and staff
with a minimum
of five (5)
signatories from
them plus their
adviser. Three
(3) copies of
resolution must
be secured by
the
student/college
publication.
2. The resolution None. 5 minutes Staff
will be signed Student Publication
by the head of Unit
Student
Page | 505
Publication unit Staff
provided that Office of the Student
the approved Affairs and Services
GPOA budget
plan must be
attached to the
resolution
3. The resolution None. 5minutes Unit Head
will be signed Office of the Student
by the head of Development
Student
Development
Services
provided that
the approved
GPOA budget
plan must be
attached to the
resolution
4. The resolution 4. Assess and None. 5 minutes Dean
will be signed sign the Office of the Student
by the dean of resolution of Affairs and Services
SAS provided the
that the student/college
approved publication.
GPOA budget
plan must be
attached to the
5. resolution. One
copy will be
kept by SAS
and the other
copy to SPU

hour/s, 15
minutes
Page | 506
5.Submission of Accomplishment Report
Accomplishment Reports pertain to submission of their documentation of their all

activities that they conducted in the whole semester One copy of the accomplishment
report will be

Type of Transaction: G2C – Government Citizen
Accomplishment Report of the whole Student Publication/College Publications
semester
CLIENT STEPS
5. Two weeks None. 1 week Staff
before the end 1. SPU will SPU
of the review the
semester, submitted Editorial Board Staff
publication will accomplishme
submit their nt report, for
accomplishme validation of
nt report to their
SPU. Included accomplished
in the activities.
accomplishme
nt report is the
documentation
of their various
activities.
hour/s, 0
minute/s
Page | 507
6. Printing and Circulation of the Student and College Publication
Issues
Printing and Circulation of the newspaper, magazine or folio must be included in

the PPMP of each Publication and approved GPOA.

N/A N/A
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID
1. Printing of magazine, 1. None Depends on Staff
newspaper or folio client. SPU
must have included in
the PPMP of each Editorial Board Staff
Publication and
approved general plan
of action for the whole
academic year.
2. News article, column, 2. None 1 week Staff
comics/cartoons, as SPU
well as the layout shall
be checked by the Editorial Board Staff
editors before creating
the dummy
newspaper/, magazine
or folio
3. Dummy copy of their 3. Final None 2 days Staff
issues will be Proofreading SPU
submitted to Student and
Publication Unit. correction. Editorial Board Staff
4. A resolution must be 4. Compile None 1 day Staff
submitted by the the SPU
publication for the documents.
printing /circulation of Editorial Board Staff
their newspaper/ College Publications
magazine /folio to the
Page | 508
Student Publication
Unit
4. Submission of the 5. Check None 1 week Staff
soft copy of the and SPU
final version of the assess
newspaper/magazi . Editorial Board Staff
ne, or folio to College Publications
selected printing
company for
printing
5. Secure the 6. Check and None 2 days Staff
following copy of assess the SPU
documents to be documents
submitted to the and Editorial Board Staff
Student Publication compiled. College Publications
Unit: Contract from
the printing house,
permit/license to
Operate Photocopy
of ID of the owner
of the printing
house
6. Once the printed 7. Inspect None 1 day Staff
copies of the and assess SPU
newspaper/ the printed Student Publication
magazine, and folio copies Editorial Boar Staff
delivered, it will be newspaper
inspected first at /magazine
the Student or folio.
Publication Unit
7. After the inspection 8. Monitor the None Depends Staff
can now circulation upon the SPU
disseminate their of publication Student Publication
newspaper/magazi newsletter/ Editorial Boar Staff
ne or folio within magazine College Publications
the campus which or folio.
includes the offices
and other strategic
areas. Three (3)
copies will be given
to the Student
Publication Unit
and ten (10) copies
will be stored for
Page | 509
archives of Student
Publication and
College student
Publication
TOTAL: None. 17 days/ 0
hours/ 0
minutes
Page | 510
Office of Culture and the Arts
External Services
Page | 511
1. Request for any Culture and the Arts Services
The service allows to request services from the office.
Office or Division: Office of Culture and the Arts

Who may avail: All
Request Form Office of Culture and the Arts
1. Submit request 1. Receive request None. 3 minutes Clerk
form or by email letter OUP
to the Office of 1.1 Ensure
the University completion of
President details.
.
2. 2. The request letter None. 1-2 days Clerk
will be endorsed to OUP
the concerned
Vice President. University
President
OUP

will be endorsed to Concerned Vice
the Dean of President’s Office
Student Affairs
and Services Vice President
Concerned Vice
Office. President’s Office

will be endorsed to SAS Office
the Head of the
Office of Culture Dean
SAS Office
and the Arts.
5. The requestor will 5. IC will coordinate None. 1 day In-charge of the

be asked to the details of the Group
discuss the request, prepare OCA
Page | 512
details of the the group and fill
request to the HO up Performance
and if the group Activity form and
requested is Excuse Letter of
available, the group.
Performance
Request form will
be filled out by
the requestor.
If the group is not
available,
adjustment can be
made and if
problem is solved,
the requestor will
be asked to fill up
the PR form
6. 6. The Group In None. 3 days In-charge of the

Charge Group
accompany the OCA
performers to the
venue and execute
and present the
requested service.
7. 7. Evaluation form None. 2 days In-charge of the
will be given Group
randomly to OCA
people who
witnessed the
activity of the
group. Said forms
together with a
written report of
the activity will be
submitted to the
HO not later than 3
days after the
activity.
hour/s, 6
minutes
Page | 513
Research Services Unit
External Services
Page | 514
1. Anti-Plagiarism Scan
The service will help maintain and improved the quality of researches that the
university produces.
Office or Division: Research Services Unit - University Research Office
Classification: Simple Transaction
Who may avail: TSU Undergraduate and Graduate Students
Non-TSU Clients
TSU-URO-SF-45 (1 copy) University Research Office /TSU Website
Receipt of payment (1 copy) The applicant/client will provide
Soft copy of the document to be subjected The applicant/client will provide
in plagiarism scan (1 copy)
CLIENT STEPS
1. Pay the required 1. Accept the
fees at the payment and Php 200 10 minutes Staff
University issue official for TSU Cashiering Unit
Cashiers Office receipt students
Php 1,500
for non-
TSU
clients
2. Submit all the 2. Receive and None 10 Minutes Unit Head

required checks the Research Services
documents to the completeness Unit
University of the submitted
Research Office documents
2.1 Run the Unit Head

submitted None 30 minutes Research Services
soft copy of Unit
the research
paper to
TURNITIN
software
2.2 Releasing of None 10 Minutes Unit Head

the result of Research Services
the Unit
Page | 515
TURNITIN
Scan
2.3 Prepare and None 20 minutes Unit Head

issue Research Services
certificate of Unit
compliance
for those
who passed
the
plagiarism
scan in the
first run.
* those who will

not pass the
scan will be
encouraged
to revise
their
research
paper and
subject
again to
TURNITIN
scan.
TOTAL: PhP 200 0 day/s, 1

for TSU hour, 20
students minutes
PhP 1,500
for non-
TSU
clients
Page | 516
Research Services Unit
Internal Services
Page | 517
1. Processing of Funding Request for College Research Colloquium
The conduct of research colloquia by the different colleges of the university provides
an integral avenue for faculty researchers to present their research ideas and proposals.
The University Research Office support this activity by processing the funding request of
colleges who will organized and conduct their respective college colloquium.
Classification: Simple Transaction
Who may avail: TSU’s Department Research Chairpersons
TSU Faculty Researchers
TSU-URO-SF-19 ( 1 copy) University Research Office/TSU Website
TSU-URO-SF-51 ( 1 copy) University Research Office/TSU Website
List of participants in the colloquium (1 copy) The applicant/client will provide
Program of the Research Colloquium (1 copy) The applicant/client will provide
1. Submit all the 1. Receive and
required checks the None 10 minutes Clerk
documents to completeness of URO
the University the submitted
Research documents
Office
1.1 Attach None 10 minutes Clerk

Approval of URO
Funding Form
1.2 Evaluate the None 30 minutes Director

funding URO
request as to
the
correctness of
the attached
documents or
evidences.
Once the
request
passed the
evaluation, it
will be
Page | 518
approved by
the URO
Director
1.3 Review the

requested None 1 day Chief Finance Officer
amount as to Finance Office
the
availability of
funds. Once
fund is
available, the
accounting
office will
approve the
request.
1.4 Review and None 1 day Vice President

evaluates the Research and
request by Extension Services
VPRES and (VPRES)
VPAF for
Vice President
further
Administration and
approval and Finance (VPAF)
by the University President
University
President for
final approval
1.5 Notification None 30 minutes Clerk

of the URO
applicant/clie
nt regarding
the approval
of his/her
request
None. 2 days, 1
TOTAL: hour, 20
minutes
Page | 519
2. Processing of Research Proposal
The service can be availed by faculty researchers and TSU non- teaching
personnel who pursue conduct of research. The service is a pre-requisite process for the
university to fund researches implemented by faculty and non-teaching personnel.
Classification: Highly Technical Transaction
Transaction:
Who may avail: TSU Faculty Researchers
TSU Non-Teaching Personnel
TSU-URO-SF-06 ( for ABLESS University Research Office /TSU Website
Researches)
(1 copy)
TSU-URO-SF-02 (for STEM Researches) University Research Office /TSU Website
(1 copy)
1. Submit all the 1. Receive and checks
required the completeness of None 10 minutes Secretary
documents to the submitted URO
the University documents
Research Office
1.1 Technical None 20 days University Research

evaluation of the Evaluation Committee
research proposal
1.2 Prepare and

issue notification None 10 Minutes Secretary
slip for faculty UREC
whose research
are approved by
UREC.
hour/s, 20
minutes
Page | 520
3. Processing of Request for Research Output Incentives
The service can be availed by TSU faculty and non- teaching personnel whose
researches were published and cited in Scopus, ISI, Thompson Reuters and other
refereed journals. Also, faculty and non-teaching personnel who have presented their
research output in regional, national, and international conferences including awards from
conferences are eligible for the grant of research output incentives.
Classification: Complex Transaction
Transaction:
*For terminal incentive

a.TSU-URO-SF-04 (3 copies) University Research Office/TSU Website
b. TSU-URO-SF-51 ( 3 copies) University Research Office/ TSU Website
c. Original and Revised Paper (3 copies) The applicant/client will provide
d. TSU-URO-SF-24 (Revision Report University Research Office/ TSU Website
Form)
(3 copies)
**For publication incentive

a. TSU-URO-SF-04 (3 copies)
University Research Office/TSU Website
b. TSU-URO-SF-51 ( 3 copies)
University Research Office/TSU Website
b. Journal article including cover page
The applicant/client will provide
(3 copies)
c. Copyright page ( 3 copies) The applicant/client will provide
d. Editorial board and table of contents of The applicant/client will provide
the journal (3 copies)
*** For citation incentive,

a.TSU-URO-SF-04 (3 copies) University Research Office/TSU Website
b.TSU-URO-SF-51 ( 3 copies) University Research Office/TSU Website
c. Copy of the citing article (3 copies) The applicant/client will provide
**** For presentation incentive

a. TSU-URO-SF-04 (3 copies) University Research Office/TSU Website
b. TSU-URO-SF-51 ( 3 copies) University Research Office/TSU Website
b. Copy of the paper (3 copies) The applicant/client will provide
c. Invitation to the presentation (3 copies) The applicant/client will provide
Page | 521
d. Program of the conference (3 copies) The applicant/client will provide
e. Certificate of Appearance (3 copies) The applicant/client will provide
f. Certificate of participation (3 copies) The applicant/client will provide
g. Travel order (If applicable) (3 copies) The applicant/client will provide
***** For winners in a research

competition/oral presentation University Research Office/TSU Website
a. TSU-URO-SF-04 (3 copies) University Research Office/TSU Website
b. TSU-URO-SF-51 ( 3 copies) The applicant/client will provide
c. Copy of the paper (3 copies) The applicant/client will provide
d. Invitation to the presentation (3 copies) The applicant/client will provide
e. Program of the conference (3 copies) The applicant/client will provide
f. Certificate of appearance (3 copies) The applicant/client will provide
g. Certificate of recognition ( 3 copies) The applicant/client will provide

1. Receive and
1. Submit SF-04 Clerk
checks the None 10 minutes
including URO
completeness of
required
the submitted
documents:
documents
2. Attach Approval None 10 minutes Clerk

of Funding Form URO
2.1 Evaluate the None 30 minutes Director

request for URO
incentive as to
the correctness
and reliability of
the attached
documents or
evidences. Once
the request
passed the
evaluation, it will
be approved by
URO Director
2.2 Review the
requested None 1 day Chief Finance Officer
amount of Finance Office
incentive as to
Page | 522
the availability of
funds. Once fund
is available, the
accounting office
will approve the
request.
2.3 Review and None 3 days Vice President

evaluates the Research and
incentive by Extension Services
VPRES and (VPRES)
VPAF for further
Vice President
approval and by
Administration and
the University Finance (VPAF)
President for
final approval University President
OUP
2.4 Prepare the None 30 minutes Clerk

voucher for the URO
incentive
2.5 Forward the None 30 minutes Clerk

prepared URO
voucher to the
Budget Office for
processing
2.6 Send None 30 minutes Clerk

Notification slip URO
to the
applicant/client
indicating that
his/her voucher
is already at the
Budget office
hours, 20
minutes
Page | 523
4. Processing of Funding Request for Research Paper Presentation
To increase the research presentation output of TSU, the university shoulders the
registration fee of researchers that will present their researches to international, national,
and regional conference/fora. The University Research Office caters the funding request
of faculty researchers for research presentation by processing the request until its
approval.

Classification: Highly Technical Transaction
TSU-URO-SF-42 (3 copies) University Research Office/TSU Website
Full Copy of the Paper (3 copies) The applicant/client will provide
Invitation to the presentation or Acceptance The applicant/client will provide
letter (3 copies)
Approval sheet of thesis dissertation (Only
applicable for researches emanating from The applicant/client will provide
thesis or dissertation) (3 copies)

CLIENT STEPS
required checks the None. 10 minutes Clerk
documents to the completeness URO
University of the
Research Office. submitted
documents
1.1 Attach None. 10 minutes Clerk

Approval of URO
Funding
Form
1.2 Evaluate None. 30 minutes Director

the research URO
whether it is
already
Page | 524
presented in
the
University’s
In-House
Review.
Also, the
URO
Director will
check the
correctness
and verify
the attached
documents
or
evidences.
Once the
request
passed the
evaluation, it
will be
approved by
the URO
Director
1.3 Review the

requested None. 1 day Chief Finance Officer
the
availability of
funds. Once
fund is
available, the
Accounting
Office will
approve the
request.
1.4 Review and None. 3 days Vice President

evaluates Vice President for
the request Research and
by VPRES Extension Services
and VPAF (VPRES)
for further Vice President
approval and
Page | 525
by the Vice President for
University Administration and
President for Finance (VPAF)
final
approval University President
OUP
1.5 Notification None. 30 minutes Clerk

of the URO
applicant/clie
nt regarding
the approval
of his/her
request

hour, 20
minutes
5. Processing of Funding Request for Research Publication Fee

To increase the research publication output of TSU, the university shoulders the
publication fee of researches that will be published in Scopus, ISI, Thompson Reuters
and other referred journals. The University Research Office caters the funding request of
faculty researchers for publication fee by processing the request until its approval.
Copy of Full Paper (3 copies) The applicant/client will provide
Editorial Board of the Journal (3 copies) The applicant/client will provide
Table of Contents of the Journal which will
prove that the research is included in that The applicant/client will provide
journal issue (3 copies)
Cover of the Publishing Journal (3 copies) The applicant/client will provide
Page | 526
Acceptance letter from the publishing The applicant/client will provide
journal (3 copies)
CLIENT STEPS
required checks the None. 10 minutes Clerk
documents to the completeness URO
University of the
Research Office. submitted
documents
1.1 Attach None. 10 minutes Clerk

Approval of URO
Funding Form
1.2 Evaluate the None. 30 minutes Director

research URO
whether it is
already
presented in
the University’s
In-House
Review. Also,
the URO
Director will
check the
correctness
and verify the
attached
documents or
evidences.
Once the
request passed
the evaluation,
it will be
approved by
the URO
Director
1.3 Review the

requested None. 1 day Chief Finance Officer
the availability
of funds. Once
Page | 527
fund is
available, the
accounting
office will
approve the
request.
1.4 Review and None. 3 days Vice President

evaluates the Vice President for
request by Research and
VPRES and Extension Services
VPAF for (VPRES)
further
Vice President
approval and Vice President for
by the Administration and
University Finance (VPAF)
President for
final approval University President
OUP
1.5 Notification of None. 30 minutes Clerk
the URO
applicant/client
regarding the
approval of
his/her request

hour, 20
minutes
Page | 528
University Research Statistical Center
Internal Services
Page | 529
1. Processing of Request for Statistician Appointment
The service can be availed by students and faculty researchers who needs
assistance on the statistics portion of the conduct of research.
Office or University Research Statistical Center
Division:
Classification: Simple (3 days)
Transaction:
Who may TSU Students
avail: TSU Faculty Researchers
TSU-URO-SF-39 along with the hardcopy of University Research Office
the study’s relevant chapters and/or data
sets
1. Submit the 1. Receive and checks the
SF-39 completeness of the None. 5 minutes Personnel
(Appointme submitted documents URSC
nt Form)
along with 1.1 Look for available None. 1 day Personnel
the relevant and appropriate URSC
documents statistician and submit
the documents
provided by the client
1.2 Schedule the

meeting of the None. 10 Minutes Personnel
statistician and client URSC
1.3 Assess the study None. 30 minutes Statistician

and decide if it shall URSC
require Long-term
Collaboration/Extende
d Consultancy and
Short-term
Consultancy
45 minutes
Page | 530
Analytical Testing Laboratory and Natural
Products Research Center
Page | 531
1. Water Analysis and Other Laboratory Services
Physico-Chemical and Microbiological Analysis of Drinking Water and Wastewater Samples.
Office or Division: Analytical Testing Laboratory and Natural Products Research Center
Who may avail: TSU Undergraduate Students (Internal Clients)
TSU Faculty Researchers (Type A Clients)
External clients with water samples (Type A Clients)
TSU Graduate Students (Type B Clients)
Non-TSU Students (High School and College, Type C Clients)
Letter of Request addressed to the The client will provide.
University President (For Type C Clients
only)
Letter of Request addressed to the Vice The client will provide.
President for Research and Extension
Services (For Internal Clients only)
Printed journal/research paper explicitly The client will provide.
indicating the method and conditions-to-
be-used (for Use of Equipment Requests)
Request for Analysis (TSU-PCL-SF-33, TSU-ATL-NPRC Laboratory
for All)
FEES TO BE PROCESSIN PERSON
PAID G TIME RESPONSIBLE
1. For Internal 1. Review the President
Clients: Submit request and OUP
the request to execute
access the appropriate
Physico- actions (Approval Vice President
VPRES
Chemical or Disapproval of
laboratory to request).
the VPRES. None. 3 days Director
If approved: URO
For Type C Endorse the
Clients: request to the
Submission of Director of URO, Unit Head
request letter to then to the TSU- ATL-NPRC
OUP. ATL-NPRC.
Page | 532
Note: Request If disapproved:
letters MUST Endorse the
explicitly state request to the
the total TSU-ATL-NPRC
number of for notice of
samples-to-be- disapproval of
analyzed, the request.
sample
commodity, the
parameters
requested, and
the contact
information of
the requesting
client(s).
For Type A &

B Clients:
Proceed to step
2
2. File the 2. Have an initial
Request for meeting with the None. Unit Head
Analysis (RFA, client(s) and TSU-ATL-NPRC
TSU-PCL-SF- discuss other or
33) and necessary Concerned
Personnel
assessment of requirements for TSU-ATL-NPRC
the total fees the analysis
for the requested and
requested proper sampling In-charge of
analysis – TSU- and transportation 4-6 hours Assessment
ATL-NPRC procedures. Accounting Unit
Laboratory
2.1 Review the
RFA, assign None.
necessary Job
# and Sample
#s to each
sample, and
calculate total
amount-to-be-
paid for
analysis (For
Type A-C
clients)
Page | 533
2.2 Assess the
requested Number of
laboratory Samples x
services Fees for
each Service
* Table of
fees
attached.
3 Pay assessed 3. Accept, review,
analysis and/or and archive the Unit Head
service fees at photocopy of the TSU-ATL-NPRC
the Cashier and receipt. 15-30 or
None. Concerned
photocopy the minutes
Personnel
receipt – TSU-ATL-NPRC
University
Cashier
4 Deliver the 4. Receive and
samples to the review the Unit Head
TSU-ATL- samples. Conduct TSU-ATL-NPRC
NPRC with the requested
Concerned
proper sample services and
Personnel
descriptions summarize the TSU-ATL-NPRC
and labels. results recorded.
Director
Samples must 4.1 Assign URO
be delivered to necessary
the laboratory sample # for
immediately each sample.
after sampling. 4.2 Endorse the
Properly sample to the None. 15 days
sampling concerned
procedures laboratory
must also be personnel.
followed. 4.3 Conduct the
laboratory
Physico-chem analysis for
samples must various
be placed in a parameters
clean container and render
(preferably requested
glass amber laboratory
bottle or plastic service(s).
container,
Page | 534
≥1000mL) and 4.4 Fill-out
are securely necessary
capped. analysis forms
with results
Microbiologica from the
l samples must analyses
be placed in a and/or
sterilized- laboratory
sample bags services.
(≥400mL). 4.5 Recheck and
Samples must encode the
be transported results in the
inside a cooler LIMS.
with internal 4.6 Print and sign
temperature of the results of
≤6 oC but the analyses.
above freezing.
5 Get the signed 5. Release the result
results of the to the client(s). Unit Head
analysis from 5.1 Return excess TSU-ATL-NPRC
the TSU-ATL- samples to the or
NPRC. client(s). Concerned
Personnel
Recover the TSU-ATL-NPRC
excess 5.2 Explain to the
None. 1 day
samples and client the Director
sign necessary implications of URO
documents. the results
and make
necessary
recommendati
ons.
TOTAL: Total amount
of fees to be
paid will
depend on
the number
of samples 19 days, 6
and amount hour/s, 30
of service minute/s
availed.
* Table of
fees
attached.
Page | 535
TSU-ATL-NPRC
Schedule of Analysis and Services Fees
(Board of Regents Resolution No. 29, s. 2019)
TYPE A TYPE B TYPE C

WATER ANALYSIS
CLIENTS CLIENTS CLIENTS
PHYSICO-CHEMICAL
Sample Preparation ₱ 225.00 ₱ 202.50 ₱ 191.25

Color (Apparent) ₱ 150.00 ₱ 135.00 ₱ 127.50
Color (True) ₱ 200.00 ₱ 180.00 ₱ 170.00
Turbidity ₱ 150.00 ₱ 135.00 ₱ 127.50
Temperature ₱ 150.00 ₱ 135.00 ₱ 127.50

pH ₱ 150.00 ₱ 135.00 ₱ 127.50
Conductivity ₱ 150.00 ₱ 135.00 ₱ 127.50

Total Suspended Solids
₱ 450.00 ₱ 405.00 ₱ 382.50
(TSS)
Total Dissolved Solids
₱ 500.00 ₱ 450.00 ₱ 425.00
(TDS, Gravimetric)
Total Dissolved Solids
₱ 100.00 ₱ 90.00 ₱ 85.00
(TDS, Electrometric)
Total Solids ₱ 450.00 ₱ 405.00 ₱ 382.50
Total Hardness ₱ 500.00 ₱ 450.00 ₱ 425.00
Calcium Hardness ₱ 400.00 ₱ 360.00 ₱ 340.00
Chloride ₱ 600.00 ₱ 540.00 ₱ 510.00
Odor ₱ 100.00 ₱ 90.00 ₱ 85.00
Chlorosity ₱ 300.00 ₱ 270.00 ₱ 255.00
Salinity ₱ 300.00 ₱ 270.00 ₱ 255.00
Page | 536
Total Alkalinity ₱ 400.00 ₱ 360.00 ₱ 340.00
P-Alkalinity ₱ 250.00 ₱ 225.00 ₱ 212.50
M-Alkalinity ₱ 250.00 ₱ 225.00 ₱ 212.50
Hydroxides ₱ 250.00 ₱ 225.00 ₱ 212.50
Carbonates ₱ 250.00 ₱ 225.00 ₱ 212.50
Bicarbonates ₱ 250.00 ₱ 225.00 ₱ 212.50
Total CO2 ₱ 250.00 ₱ 225.00 ₱ 212.50
Free CO2 ₱ 250.00 ₱ 225.00 ₱ 212.50
Chloride ₱ 400.00 ₱ 360.00 ₱ 340.00
Sulfate ₱ 600.00 ₱ 540.00 ₱ 510.00
Residual Chlorine ₱ 800.00 ₱ 720.00 ₱ 680.00
Total Acidity ₱ 400.00 ₱ 360.00 ₱ 340.00
P-Acidity ₱ 250.00 ₱ 225.00 ₱ 212.50
M-Acidity ₱ 250.00 ₱ 225.00 ₱ 212.50
Nitrite ₱ 300.00 ₱ 270.00 ₱ 255.00
Phosphorus ₱ 350.00 ₱ 315.00 ₱ 297.50
Phosphate ₱ 500.00 ₱ 450.00 ₱ 425.00
Total Phosphorus ₱ 600.00 ₱ 540.00 ₱ 510.00
Chromium hexavalent ₱ 500.00 ₱ 450.00 ₱ 425.00
Silica (Heteropolyblue) ₱ 450.00 ₱ 405.00 ₱ 382.50
Silica (molybdate-reactive) ₱ 500.00 ₱ 450.00 ₱ 425.00
Wastewater-COD ₱ 950.00 ₱ 855.00 ₱ 807.50
Dissolved Oxygen ₱ 200.00 ₱ 180.00 ₱ 170.00
Oil and Grease ₱ 1,000.00 ₱ 900.00 ₱ 850.00
Surfactants-MBAS ₱ 1,000.00 ₱ 900.00 ₱ 850.00
Settleable Solids ₱ 300.00 ₱ 270.00 ₱ 255.00
Microbiological
Page | 537
E. coli ₱ 500.00 ₱ 450.00 ₱ 425.00
Total Coliforms ₱ 500.00 ₱ 450.00 ₱ 425.00
Fecal coliforms ₱ 500.00 ₱ 450.00 ₱ 425.00
Total Plate Count ₱ 500.00 ₱ 450.00 ₱ 425.00
Staphylococcus aureus ₱ 360.00 ₱ 324.00 ₱ 306.00
Salmonella ₱ 480.00 ₱ 432.00 ₱ 408.00
Yeast/mold count ₱ 300.00 ₱ 270.00 ₱ 255.00
Standard Aerobic Plate
Count or Viable Total ₱ 240.00 ₱ 216.00 ₱ 204.00
Count
Water Potability ₱ 700.00 ₱ 630.00 ₱ 595.00
Sample Preparation ₱ 225.00 ₱ 202.50 ₱ 191.25
Sterilized bottle ₱ 65.00 ₱ 58.50 ₱ 55.25
Use of Equipment
Rotary Evaporator
₱ 1.00 ₱ 0.90 ₱ 0.85
Extraction (per mL)
Incubator (per hour) ₱ 5.00 ₱ 4.50 ₱ 4.25
Autoclave (per hour) ₱ 60.00 ₱ 54.00 ₱ 51.00
Furnace (per hour) ₱ 150.00 ₱ 135.00 ₱ 127.50
Oven (per hour) ₱ 24.00 ₱ 21.60 ₱ 20.40
Laminar Flow Hood (per
₱ 20.00 ₱ 18.00 ₱ 17.00
hour)
Page | 538
University Extension Services Office
Page | 539
1. Receiving of Extension Service Request and Other Correspondence
This covers the receiving of completed extension service request form and /or letter of
request from the extension beneficiaries and partner- agencies. This procedure also
applies to the receiving of communications from other offices, endorsement letters and
office orders transmitted to UESO by other offices within and outside TSU.
Office or Division: University Extension Services Office

Who may avail: Government Agencies, Private Companies, MSMEs, Cooperative,
LGUs, PWDs, Schools, Professionals, Out of School Youth, Etc…
Extension Service Request Form Downloadable from TSU Website
TSU-ESO-SF-01 (in lieu of Request Letter)
1. Submission of 1. Receiving of None. 1-2 minutes Clerk or Staff
Request Form or Request from UESO
Letter of Request Client.
Clients may send

requests thru email:
[email protected].
ph
1.1 Acknowledging None. 5 minutes Clerk or Staff
the receipt of UESO
Request
through email
1.2 Downloading None. 5-15 minutes Clerk or Staff
of Request UESO
1.3 Printing of None. 5 minutes Clerk or Staff
Request UESO
1.4 Stamping of None. 5-10 minutes Clerk or Staff
Request UESO
(Includes
Printed by:
and Date of
Receipt)
Page | 540
1.5 Logging of None. 5 minutes Clerk or Staff
Request in the UESO
Incoming
Logbook
1.6 Submit to None. 1 day Clerk or Staff
Records UESO
Management
Unit for formal
Endorsement
to Office of the
President
2. Walk-in Client 2. Acknowledging None. 5-10 minutes Clerk or Staff
the receipt of UESO
Submit to UESO Request
Address: 2nd 2.1 Stamping of None. 5-10 minutes Clerk or Staff
Floor, TSU-RED Request UESO
Center, Villa (Includes
Lucinda Received by:
Extension and Date
Campus, Tarlac receipt)
City 2.2 Issuance of None. 10 minutes Clerk or Staff
Action Slip UESO
(to inform on
result of
request)
2.3 Logging of None. 5 minutes Clerk or Staff
Request UESO
2.4 Submission None. 1 day Clerk or Staff
of request to UESO
the
respective
recipients:
2.5 To walk-in
clients who
already had
their formal
letter – The
document
will be
forwarded to
Records
Management
Unit for
Page | 541
formal
endorsement
to Office of
the President
2.6 To walk-in
clients who
filled-up the
UESO
standard
request form
– The
document
will be
endorsed
directly to the
concerned
PEC/College
Dean.
3. To secure/receive 3. Notifying the None 1 day Clerk or Staff
the result of client on the UESO
request result of request
TOTAL: None. 2 days, 1 hour,
17 minutes
2. Request for Extension Documents, Facility and Equipment

This procedure applies on the receiving and serving the request for extension
documents, facility and equipment by faculty, personnel and students of TSU and other
external parties.

Who may avail: TSU Program Extension Chairpersons, Faculty, Personnel and
Students
Request Form (TSU-ESO-SF 18) Downloadable from TSU Website
CLIENT STEPS
Page | 542
1. Submission of 1. Acknowledging None 5-10 minutes Clerk/Staff
Filled Up Request the receipt of UESO
Form Request Form
(signed by
requesting
Person and
noted by
Dean/Director)
through
Stamping of
Request Form
(Includes
Received by:
and Date
Receipt)
2. Approval of None 1 hour Director
request UESO
3. Notify the None 1 day Clerk or Staff
requesting UESO
person for the
result of the
request
2. To secure/receive 4. Serving of None 1-3 days Clerk or Staff
the result of Request upon UESO
request approval

hour, 10
minutes
3. Service Inquiry and Consultation for Walk-in Clients
This process covers the receiving of walk-in extension beneficiaries who seek to inquire
about the services offered by UESO and those who would like to seek for technical
advises from the office concerning their products, business operation, facility
improvement, trainings, legislations among others.

Page | 543
Who may avail: MSMEs, Cooperative, Barangay Officials, Professionals, Out of
School Youth, Etc…
Extension Service Request Form Downloadable from TSU Website
TSU-ESO-SF-01(in lieu of Letter)
CLIENT STEPS
1. Visit the University 1. Logging of None 5 minutes Clerk or Staff
Extension Visitors UESO
Services Office Information
(UESO)
2. Fill Up the 2. Endorse the None 5 minutes Staff
Extension Service client to UESO
Request Form Program
(TSU-ESO-SF-01) Head/Director
for technical
consultancy
3. Consultation to 3. Provide/Deliver None 1-4 hours Program Head or
service provider technical Director
consultancy UESO
services and
provide copy of
consultation
report
4. Evaluation of the 4. Provide the None 1-4 hours Clerk or Staff
Service provision client of UESO
customer
satisfaction
survey form

hours, 10
minutes
Page | 544
University Extension Services Office
Internal Services
Page | 545
1. Processing of Extension Proposal with Funding Request
This procedure applies for the extension project proposals submitted by various
colleges with funding request. It covers from receiving of the proposals to the
issuance of the special orders to the project proponents.

Transaction:
Who may avail: TSU-ESO Program Extension Chairpersons
Request Form/Letter TSU-ESO-SF-01 Downloadable from TSU website
Service Contract/MOA signed by the
Beneficiary
Module (for Trainings/Seminars) Downloadable Template from TSU website
Faculty Portal
1. Submission of 1. Receiving and None. 5-10 minutes Clerk/Staff
the Extension Stamping of UESO
Proposal with Extension Proposal
complete 1.1 Evaluation of None. 2 days Program Head
Attachments Proposal UESO
1.2 Endorsement to None. 1 day Director
Accounting Office UESO
1.3 Fund/Budget None. 2 days Finance Officer
Approval of Finance Office
Accounting Office
1.4Recommending None. 1 day Vice President
Approval of VP RES RES
1.5 Approval of the None. 1 day President
Proposal Office of University
President
1.6 Preparation of None. 1 day Program Head
Special Order UESO
2. To 1.7 Issuance of None. 1 day Program Head
secure/receive Special Order to UESO
the copy of commence
Approved extension delivery
Proposal and
Special Order
hour/s, 10
minutes
Page | 546
2. Processing of Extension Proposal Without Funding Request
This procedure applies for the extension project proposals submitted by various colleges
without funding request from the university. It covers from receiving of the proposals to
the issuance of the special orders to the project proponents.

Who may avail: TSU-ESO Program Extension Chairpersons
Request Form/Letter TSU-ESO-SF-01 Downloadable from TSU website
Service Contract/MOA signed by the Downloadable Template from TSU website
Beneficiary Faculty Portal
Module (for Trainings/Seminars) Downloadable Template from TSU website
Faculty Portal
CLIENT STEPS
1. Submission of the 1. Receiving and None. 5-10 minutes Clerk or Staff
Extension Proposal Stamping of UESO
with complete Extension
Attachments Proposal
1.1 Evaluation of None. 2 days Program Head
Proposal or Technical Staff
UESO
1.2 Endorsement None. 1 day Director
to VP RES UESO
1.3 Approval of None. 1 day Vice President
the Proposal RES
1.4 Preparation of None. 1 day Program Head
Special Order UESO
2. To secure/receive 2. Issuance of None. 1 day Program Head
the copy of Approved Special Order to UESO
Proposal and Special commence
Order extension delivery
hour/s, 10
minutes
Page | 547
Research Ethics Review Committee
Page | 548
1. Application for Ethics Review
This applies to initial study protocol submissions by faculty, staff, and students of Tarlac
State University received by the TSURERC. This process begins with the receipt of study
documents for initial review, determination of completeness of submission, and ends with the
determination of type of review or action.
Office or Division: Research Ethics Review Committee

Who may avail: TSU Faculty and Student
Application Form (TSU-ERC-SF-07)
Cover Letter
(Request Letter to the Chairperson)
Certificate of Endorsement Letter
(TSU-ERC-SF-012)
Research Protocol
(the protocol must include the title,
objectives of the study, significance of the
study, literature review, methodology and
procedures, description of the study
population, exclusion/inclusion criteria,
data analysis plan, and ethical
considerations)
Informed Consent Document
(TSU-ERC-SF-42)
English and Filipino version Research Ethics Review Committee/
Informed Assent Form Downloadable at the TSU Website
(TSU-ERC-SF-48)
English and Filipino version for studies
involving minors and relevant populations
deemed incompetent to sign an informed
consent form.
Study Tools
(These include survey questionnaires,
interview guide, case report form,
posters/advertisements for recruitment,
etc.)
Curriculum Vitae of the Researcher/s
Adviser’s Curriculum Vitae
(for students)
Page | 549
CLIENT STEPS
1. Receipt of study 1. The principal None 10-15 Secretariat
documents for Investigator minutes RERC
initial review and submits
determination of research
completeness of proposal to the
submission TSURERC
Secretariat for
review and
approval of
Initial Review
Application
2. 2. The TSURERC None Secretariat
Secretariat RERC
shall inform the
Principal
Investigator on
the
completeness
of the
submitted
documents.
Secretariat will RERC
stamp, sign and
date of receipt
on the cover
letter confirming
receipt of the
documents. A
photocopy of
the completed
document shall
be given to the
applicants for
their records.
4. 4. Incomplete or None Secretariat
incorrect RERC
submissions
will not be
accepted and
will be
returned.
Page | 550
Secretariat RERC
ensures that all
required forms
and materials
are contained
within the
submitted
package.
6. 6. Checking is None Secretariat
done as per RERC
checklist for
submissions
for initial
review.
7. 7. Assessment None 10-20 Chairperson
and minutes RERC
Categorization
of the Study
Protocol Type
of Review by
the Chair:
1. Expedited
2. Full Review
3. Exemption from
Review
8. 8. Review the Expedited Primary Reviewer
Protocol by - 5 Days RERC
the Primary Full Board All members
Reviewer. - 14 Days RERC
Exempted Chairperson
- 1 Day RERC
9. None 5 minutes Chairperson and
9. Draft the
Secretariat
ethical RERC
clearance
whether the
study is full
board/
expedited/
exemption
from the
review
protocol based
Page | 551
on returned
reviews and
duly signed by
the
Chairperson.
For
TOTAL: None. Expedited
Review:
5 days, 0
hour/s, 45
minutes
For Full
Board
Review: 20
days, 0
hour/s, 45
minutes
For
Exempted
from Review:
1 day, 0
hour/s, 45
minutes
Page | 552
2. Process on the Resubmitted Protocols
This process only applies to resubmissions of protocol by faculty, staff, and students of
Tarlac State University received by the TSURERC. The process begins with the receipt of
study documents for resubmission review, determination of completeness, and ends with the
determination of type of review or action.
Revised Research Protocol
Revised Informed Consent Document
(TSU-ERC-SF-42)
English and Filipino version
Revised Informed Assent Form Research Ethics Review Committee/
(TSU-ERC-SF-48) Downloadable at the TSU Website
*if applicable
Review of Resubmitted Protocol
(TSU-ERC-SF-40)
CLIENT STEPS
1. Resubmission of 1. The principal None 10 – 15 Secretariat
Revised Investigator minutes RERC
Protocols shall resubmit
research
proposal to the
TSURERC
Secretariat.
2. 2. The
TSURERC
Secretariat
shall inform
the Principal
Investigator
on the
completeness
of the
submitted
documents
Page | 553
3. 3. Incomplete or
incorrect
submissions
will not be
accepted and
will be
returned.
4. 4. The
TSURERC
Secretariat
ensures that
all required
forms and
materials are
contained
within the
submitted
package.
5. 5. Checking is
done as per
checklist for
submissions
for initial
review.
6. 6. Review the Expedited Primary Reviewer/s
Protocol by the - 7 Days and all members
Primary None RERC
Full Board
Reviewer. - 14 Days
7. 7. Draft the None 5 minutes Chairperson and
Ethical Secretariat
Clearance RERC
forwarded
from full board/
expedited
protocol based
on returned
reviews and
duly signed by
the
Chairperson.
TOTAL: None. For
Expedited
Review:
Page | 554
7 days, 0
hour/s, 20
minutes
For Full
Board
Review: 14
days, 0
hour/s, 20
minutes
3. Process on the Final Review of Protocol
The review of final report ensures continuous protection of participants and compliance with
initially approved protocol.

Final Report Form (TSU-ERC-SF-30)
Completed Research Study
Final Manuscript (for students)
Research Ethics Review Committee
Signed Informed Consent Document
Signed Informed Assent
CLIENT STEPS
1. Submission of 1. The principal None 10 – 15 Secretariat
Final Report Investigator minutes RERC
shall submit a
final report with
attached final
research paper
and other
documents
Page | 555
2. 2. The TSURERC
Secretariat
shall inform the
Principal
Investigator
whether the
documents are
complete or
incomplete.
3. 3. The TSURERC
Secretariat will
stamp, sign
and date of
receipt of the
final report.
4. 4. Incomplete or
incorrect
submissions
will not be
accepted and
will be
returned.
5. 5. The TSURERC
Secretariat
ensures that all
required forms
and materials
are contained
within the
submitted
package.
Checking is
done as per
checklist for
submissions for
initial review.
6. 6. Review the Primary Reviewer/s
Protocol by RERC
None 7 Days
the Primary
Reviewer.
7. 7. Draft the Final None 5 minutes Chairperson and
Report Secretariat
Approval letter RERC
forwarded from
Page | 556
full board/
expedited
review based
on returned
reviews and
duly signed by
the
Chairperson.
hour/s, 20
minutes
Page | 557
Research, Accreditation and Records Unit
Internal Services
Page | 558
1. Document Request Service
Record provider for accreditation under support to students.
Office or Division: Research, Accreditation and Records Unit

Classification: Complex to Highly Technical
Who may avail: Different Colleges and Units of the University
Document Request Form TSU-RAR-SF-01 Research, Accreditation and Records Unit
(1 copy)
CLIENT STEPS
1) The requester will 1) The RAR staff None. 1 minute Staff
secure DRF will issue RAR Unit
(Document Document
Request Form) Request Form
from the RAR (DRF) to the
office. requestor
2) The requester will 2) The RAR staff None. 2 minutes Staff
submit the will received RAR Unit
accomplished DRF the DRF from
to the RAR staff the requester
and record the
document in
the incoming
Documents
Monitoring
Logbook (DML)
3) 3) The unit head None. 1 day Unit Head
will assess the RAR Unit
list of the
requested
records to
determine their
availability and
confidentiality.
4) The requester will 4) After None. 10 minutes Unit Head
ask approval from Data assessment of RAR Unit
Privacy Officer if the the requested
available documents documents as Data Privacy Officer
and records are to TSU
sensitive and confidentiality
confidential and sensitivity,
the RAR unit
head will
advise the
Page | 559
requester to
seek approval
of the Data
Privacy Officer
5) The requester will 5) The technical None. 3 to 5 days Staff
return the staff and unit RAR Unit
approved DRF to head will
RAR Unit prepare the Unit Head
available RAR Unit
documents
listed on the
approved DRF
6) The requester will 6) The prepared None. 15 minutes Staff
pick up the records will be RAR Unit
requested records released after
after receiving logging them at Unit Head
notification from the Document RAR Unit
the RAR office Monitoring
Logbook (DML)
7) The requester is 7) To ensure the None. 1 to 2 working Staff
responsible for the completeness days RAR Unit
photocopying of and good
the records, the condition of the
records should be borrowed
returned to RAR documents and
office after 1-2 records, the
working days RAR staff will
inspect the
returned
documents and
records and
have the
requester sign
the Document
Monitoring
Logbook (DML)
8) 8) The RAR staff None. 15 minutes Staff
will inspect the RAR Unit
returned
records and Unit Head
have the RAR Unit
requester sign
the Document
Monitoring
Logbook (DML)
8 days, 0
minutes
Page | 560
Quality Assurance Office
Page | 561
1. Facilitation on the Conduct of the CHED Certification and
Assessment particularly the RQAT, COD/COE, and ISA
The Quality Assurance Office facilitates in the conduct of the CHED certification and
assessment in coordination with the VP Academic Affairs Office, the VP Planning and
Quality Assurance Office, the VP Research and Extension Office and the various
colleges in the university with potential to become an avenue and candidates for
Center of Development, Center of Excellence, as well as ensuring quality and
excellence through the Certificate of Program Compliance for every program offered in
the university.
Office or Division: Quality Assurance Office

(Government/CHED-Related Accreditation Unit )
Who may avail: College Deans
Department Chairpersons
Faculty
Students
Copy of Revised Policies and Standards CHED Website and CHED Memorandum Order
on the Center of Excellence Project
Copy of Revised Policies and Standards CHED Website and CHED Memorandum Order
on the Center of Development Project
Checklist of CHED Requirement for COPC CHED Website and CHED Memorandum Order
Accreditation
Outcomes-Based Syllabus of the Program TSU Colleges and Department Chairperson
Application Form for COD CHED Website and Memorandum Order
Application Form for COE CHED Website and Memorandum Order
Guidelines on the Issuance of Certificate CHED Memorandum Order series 2018
of Program Compliance
AGENCY FEES TO BE PROCESSIN PERSON
CLIENT STEPS
ACTIONS PAID G TIME RESPONSIBLE
1) The University 1) The university

through the VP sends a letter of University President
Academic Affairs intent to CHED None. 1 day OUP
and the Quality Regional Office
Assurance Office III Vice President
sends letter of VPAA
request to CHED
with the intention to Deans
apply for Respective Colleges
Page | 562
accreditation with
the target dates. Personnel
QA Office
2) The President
2) Receives response endorses the None. 5 days University President
letter from CHED Letter from OUP
granting the CHED to the
request date of the VPAA, to the CHED Regional
accreditation. College Office III
concerned and
the QA Office Director
for possible QAO
action
3) 3) The Quality
Assurance Director and Staff
Director None. 3 hours QAO
initiates the
conduct of Deans,
meeting with the Department
TSU Officials for Chairpersons and
the cascading of Faculty
the CHED Concerned College
policies and
standards and
for appropriate
planning and
the target dates
for the visit and
spearheads the
working
committees for
the CHED
accreditation
and certification.
4) 4) Establishment
of a committee Director and Staff
to work on the None. 4 hours QAO
different areas
for certification Admin. Council
and Members with the
assessment. Director and Unit
4.1 The QA Heads
Office in TSU
coordination
with the
different Deans
conducts the
Page | 563
orientation and
tasking.
5) The Quality
5) Prepares request for Assurance Office Director and Staff
budget for the prepares the None. 1 hour QAO
conduct of CHED necessary
accreditation. documents for
the conduct of
the CHED activity
and/ or visit
6) All TSU Officials, 6) Conduct of the Staff
concerned colleges/ Opening Quality Assurance
programs and offices Program for the None 4 hours Office
attends in the CHED
opening ceremony of Accreditation and Admin. Council
the CHED Assessment members
accreditation. TSU
Faculty &
Unit Heads
Concerned Faculty or
Office
7) 7) QA Office Staff
facilitates the Approved Quality Assurance
conduct of budgetary 3 days Office
CHED requirements
accreditation Admin. Council
making sure that members
the systems TSU
process and
logistics are in Faculty &
place Unit Heads
Office
8) Conduct of the 8) The QA office Budgetary Accreditors

Accreditation proper facilitates the requirements 8 hours CHED
with document interview and site
analysis, browsing visit with the Staff
and interview with concern QAO
stakeholders individuals
College concerned
Page | 564
9) All TSU Officials, 9) The Closing Budgetary
concerned colleges Program for the requirements 4 hours Admin. Council
and/or programs for accreditation visit for the specific members
accreditation attend is conducted at activity TSU
in the closing the TSU Alumni
ceremony of the Center Faculty &
accreditation. Unit Heads
Office
10) The results of the 10) Follow up on the

CHED visit and/or results of the Staff
accreditation/ CHED visit to None 1 day CHED Regional Office
certification is TSU
anticipated by the Staff
University President QAO
and TSU Community
President
OUP
11) CHED releases the 11) The Office of President

Letter of response to the President Office of the President
TSU’s recently cascades the None 1 hour
concluded results to the
accreditation and/ or VPAA, VPPQA,
certification VPAF, VPRES
and the Quality
Assurance Office
and the
concerned
colleges
Depends on 10 days, 25
TOTAL the budgetary hours, 0
requirement. minute/s
Page | 565
2. Sending of TSU National Accreditors for Program Accreditations
in SUC’s in the Philippines through the AACCUP
The Quality Assurance Office spearheads the sending of TSU National

Accreditors for the program accreditation of various State Universities and Colleges in
the Philippines based on the invitation and /or recommendations from the AACCUP
National office and Office of the President.

AACCUP Accreditation Unit
Type of Transaction: G2B – Government to Government
Who may avail: TSU Faculty Accreditors
SUC’s undergoing accreditation based on invitation
Letter of Invitation from AACCUP Office of the President
Endorsement Office of the President
Travel Order Quality Assurance Office and/or Dean’s Office
CLIENT STEPS
1. Submit the letter 1. The Office of None. 30 minutes
from AACCUP to the President President and Staff
the Office of the staff receive the OUP
President. letter of
invitation from
AACCUP
inviting a
specific
National
Accreditor for
SUC Program
Accreditation
and present it
to the President
1.1 The request
letter from
the
AACCUP is
subjected
for approval
Page | 566
of the
University
President.
2. The Office of None. 1 hour President & Staff

2. the President OUP
will endorse
the Vice President
faculty/accredit VPAA
or to attend to Director
the invitation QAO
through the
Quality College Dean
Assurance where the
Office Faculty/Accreditor is
affiliated with
Department Chair
College
3. 3. Once the None. 1 hour

invitation was Director
approved and QAO
endorsed by
the President, Invited Faculty/
Accreditor
the invited Concerned College
Faculty/
Accreditor will
be informed
that he/she is
being invited by
the AACCUP to
serve as
program
accreditor.
3.1 The Quality
Assurance
Office
Director
calls the
attention of
the invited
Page | 567
faculty/
Accreditor
and discuss
the matter
4. If the invited 4. The necessary None. 1 day Vice President

faculty is available Travel Order is VPAA
on the scheduled prepared by
date being the QA Staff Director
QAO
requested by and signed by
AACCUP, the the Dean
faculty member faculty/accredit Concerned College
will confirm with or and noted
the invitation. by the QA Faculty/Accreditor
Director with Concerned College
the concerned
College Dean Vice President
VPRES
5. 5. The Quality None. 1 hour

Assurance
Office sends Staff
a confirmation QAO
letter on the
Staff
requested AACCUP National
faculty/ Office
accreditor as
an action to
the invitation
5.1 The QA
Staff sends
an email
confirming
the
attendance
of the
Faculty/
Accreditor
6. 6. After the
conduct and Staff
QAO
Page | 568
attendance on None. 1 hour
the SUC Faculty/ Accreditor
program
accreditation
through
AACCUP, the
QA Office
demands for a
Certificate of
Appearance
from the
Invited
Faculty/
Accreditor
7. A certificate of 7. None. 2 minutes

appearance is
presented to the
QA Office from the
invited Faculty/
Accreditor
hours, 32
minutes
3. University Internal Accreditation of the programs scheduled to be

accredited by AACCUP
The Quality Assurance Office facilitates in the conduct of internal accreditation of

the specific program to be subjected for AACCUP survey visit. In coordination with
the College Dean, the department chairpersons and the area heads of every unit, an
internal accreditation is held for critiquing as well as brainstorming of the strengths
and weaknesses of the program set to be accredited.

Page | 569
Who may avail: College Deans
Department Chairpersons
Faculty
Students
TSU AACCUP Accreditors
Technical Result of AACCUP Quality Assurance Office
Accreditation Survey by program and
validity dates
Narrative Report of the Program College Dean
Program Chairpersons
Self-Survey of the Program College Dean
Program Chairpersons
CLIENT STEPS
1) 1) The QA
Office keeps
record of the None. Year-round Director and Staff
technical QAO
results and
the summary
as well as
findings and
recommenda
tions of
every
program
which have
undergone
accreditation
process as
provided by
the
AACCUP.
1.1 The
Quality
Assurance
Office
securely
keeps the
technical
results of
accreditati
Page | 570
on of
every
program
in the
university
and
making it
available
for perusal
by the
concerned
colleges
2) 2) The Quality
Assurance Director and Staff
Office None. Year-round QAO
Director and
Staff
regularly
monitors the
validity date
of every
program in
the entire
university
2.1 Mindful
of the
validity
dates of
every
program,
the QA
Office
convenes
with the
College
Deans for
the
conduct
of the
AACCUP
Accredita
tion visit
Page | 571
3) The Quality 3) The QA Director and Staff
Assurance Office Director None. 1 hour QAO
issues a
Memorandum communicat Deans,
Area Heads and
through the es to the Faculty
Document university Concerned College
Management administrativ
System ( DMS)for e council and
the conduct of an the
Internal concerned
Accreditation of the college dean
program to be and area
accredited. heads for the
conduct of
the internal
accreditation
.
4) Internal 4) The college
Accreditation at the dean Director and Staff
college for the concerned QAO
program/s to be together with Budgetary
accredited the area requirements 8 hours AACCUP
Accreditors
heads, and TSU
the faculty of
the program Deans,
to be Area Heads and
accredited Faculty
with the Concerned College
AACCUP
accreditors of
the university
and the QA
staff convene
for the
conduct of
internal
accreditation
5) As the summary 5) The AACCUP None. 2 hours
results, findings and Accreditors Director
recommendations from the QAO
per area of the university
program which presents their AACCUP
Accreditors
have undergone inputs and
Page | 572
internal assessment TSU
accreditation are on the
presented to the different Deans,
college dean areas of Area Heads and
concerned and the accreditation Faculty
Concerned College
area heads, they for utilization
must have inputs of the
to their program program
enhancement prior under
to the actual survey accreditation
visit .
TOTAL: None. 1 year,
11 hours, 0
minute/s
Page | 573
Quality Assurance Office
Internal Services
Page | 574
1. Facilitating and nominating TSU Faculty to undergo the
Accreditors Training Program following the OBQA framework
sponsored by the Accrediting Agency of Chartered Colleges and
Universities in the Philippines
(AACCUP)
The university through the Quality Assurance Office nominates faculty from the
rank of Assistant Professors to Professors to attend to the AACCUP Training Program
to be trained for the OBQA instruments and the rudiments of the accreditation process
and to serve as internal accreditors of the university. Similarly, the said faculty and/or
accreditors will constitute the pool of external accreditors who will serve as AACCUP
national accreditors.

Who may avail: TSU Faculty from Assistant Professor to Professor Rank

Invitation Letter from AACCUP for the scheduled
Accreditors Training AACCUP Office
President’s Office
Endorsement Letter President’s Office
Travel Order Quality Assurance Office
Deans Office
1) 1) The QA Office
through the Office of
the President None 15 minutes Staff
receives the Letter OUP
from AACCUP for
the Training of Director & Staff
Accreditors QAO
1.1 The President’s
Office forward the
Letter of Invitation
to the Quality
Assurance Office
for nomination
and action
Page | 575
2) 2) The Quality None 4 hours Director
Assurance Office in QAO
coordination with the
President’s Office Dean,
review the Department
qualifications and Chairpersons and
competencies of the Faculty
potential faculty to Different Colleges
be nominated for the
AACCUP Training
Program.
2.1 The Quality
Assurance Office
reviews the
existing list of
university
accreditors
making sure that
every discipline
and college is
well represented
in the pool of
experts
accreditors
3) 3) The Office of the Staff
President reviews OUP
the list of candidates None 1 hour
and approves the Director and Staff
nomination for QAO
training
4) 4) The Quality
Assurance confers Director and Staff
with the nominated None 1 day QAO
faculty the invitation
and Faculty
recommendation to Concerned College
be included in the
list to be trained as
National AACCUP
Accreditor.
4.1 The faculty either
approved or
disapproved the
nomination from
the Quality
Assurance Office
Page | 576
and the Office of
the President
5) 5) The Quality Director and Staff

Assurance Office Budgetary QAO
facilitates in sending requirement
the names of the s for the 1 hour Faculty
potential candidate AACCUP Concerned College
for the AACCUP Training
Training through
email
5.1 The names of the
faculty and would
be accreditors
together with the
entire list is
prepared by the
Quality
Assurance Office
for AACCUP
reference
6) 6) The Quality
Assurance Office Budgetary
prepares the requirement 1 day Director and Staff
necessary Travel s for the QAO
documents of the AACCUP
faculty who will Training Faculty
undergo the Concerned College
AACCUP training
6.1 Preparations of
the Travel order
of every faculty
and seeking the
approval of the
signatories in the
travel order.
7) Attendance of the 7) Facilitation in the Trainors
qualified faculty in active participation Budgetary 3 days AACCUP
the AACCUP of the faculty in the requirement
Training Program AACCUP Training s for the Concerned Faculty
AACCUP
Training
8) Presentation of 8) Verification of the
the Certificate of Budgetary 1 hour Director and Staff
Faculty/Accreditor Appearance and requirement QAO
of the necessary the completion of s for the
Certificate of the Travel order of AACCUP Faculty/Accreditor
Page | 577
Appearance to the Faculty/ Training Concerned College
the Quality Accreditor
Assurance Office
after the
attendance in the
AACCUP Training
TOTAL It depends 5 days, 7
on the hours, 15
budgetary minutes
requirement
.
Page | 578
Institutional Planning and Development Office
Internal Services
Page | 579
1. Request for Assistance in the Pre-Planning of Offices/ Colleges
Assistance in the Pre-planning activity may be requested by all the colleges/ offices/
units of the University.
Office or Division: Institutional Planning and Development Office

Who may avail: Heads of Offices/ Deans of Colleges
Letter of Request To be prepared by requestor.
Proposed Budget None
Program of Activities None
1. Office/College 1. IPDO Staff
Clerk submits receives the
the request to request and None. 3 minutes Staff
IPDO forwards to the IPDO
IPDO Director
2. IPDO Director
reviews/ signs
the request and None. 1 to 2 days Director
gives the IPDO
request to the
IPDO Staff
2. IPDO Staff
notifies the
Clerk of the None. 2 minutes Staff
requesting IPDO
Office/ College if
the request has
been approved
or not.
hour/s, 5
minutes
Page | 580
2. Request for Planning forms/ documents of Offices/ Colleges
Planning Forms/ Documents may be released if the request was approved.
Office or Division: Institutional Planning and Development Office

Who may avail: Heads of Offices/ Deans of Colleges
Letter of Request To be prepared by Requestor
Proposed Budget None
Program of Activities None
1. Office/College 1. IPDO Staff
Clerk submits receives the
the request to request and None. 3 minutes Staff
IPDO forwards to the IPDO
IPDO Director
2. IPDO Director
reviews/ signs the
request and gives None. 1 to 2 days Director
the request to the IPDO
IPDO Staff
3. IPDO Staff
notifies the Clerk
of the requesting None. 2 minutes Staff
Office/ College if IPDO
the request has
been approved or
not.
hour/s, 5
minutes
Page | 581
Institutional Performance Monitoring and
Evaluation Office
Internal Services
Page | 582
1. Review of the Request for Conduct of Planning by Offices/ Colleges
All requests for Planning Activities of offices are being reviewed by the IPMEO
Director.
Office or Division: Institutional Performance Monitoring and Evaluation

Who may avail: Heads of Offices
Letter of Request To be prepared by Requestor
Proposed Budget To be prepared by Requestor
Program of Activities To be prepared by Requestor
CLIENT STEPS
3. Office/College 1. IPMEO Staff Staff
Clerk submits the receives the IPMEO
request to IPMEO request and None.
3 minutes
forwards to the
IPMEO
Director
2. 2. IPMEO Director
Director IPMEO
reviews ten None. 1 day
note/ sign the
request and
give the
request to the
IPMEO Staff
3. 3. IPMEO Staff Staff
notifies the IPMEO
Clerk of the None. 2 minutes
requesting
Office/ College
for pick-up.
4. Office/College 4. Staff
Clerk picks up the None. Requesting Office
request from
IPMEO.
hour/s, 5
minutes
Page | 583
Integrated Management System Office
Page | 584
1. Issuance of IMS Registered Documents for Various Purposes
The service allows employees, accrediting bodies and other interested parties to
request and have copies of TSU’s documented information being controlled by the
Document Control Officer. Documented information are documents implemented in the
service provision of different units, offices and colleges of the university that are
enrolled/ registered in the IMS Office.
Note: For External clients: Not all requested documents are being issued, (e.g.
manual/s, operation manual/s, process manual/s) but can be viewed and read.
Copy of manuals are being given to internal clients for accreditation, audit,
assessment and certification purposes only.
Office or Division: Integrated Management System: QMS-Document Control Officer

temporary, lecturer and job order, accrediting bodies, certifying
bodies, local government unit, other universities and colleges
One (1) copy of properly filled out and From the IMS Office, TSU website
approved Customer Communication Form (www.tsu.edu.ph)
(TSU-IMS-SF-48, Rev. 01, Effectivity
Date: November 28, 2017)
Or Approved letter From the requestor/ client
CLIENT STEPS
1) *For Internal 1) Review and
clients: Fill out the evaluate the
Customer submitted
Communication Customer None. 1-5 minutes Clerk
Form Communication DCO
(TSU-IMS-SF-48, Form
downloadable thru
TSU website) and *Review and
have it signed and evaluate the
approved by the submitted
immediate Endorsement None. 1-5 minutes Clerk
supervisor. Form DCO
*For external (TSU-OUP-SF-01)
clients: submit a from Office of the
Page | 585
request letter President together
addressed to the with the attached
President of the letter of request.
TSU
Note: All areas

needed to be filled
out by the client
shall be complete.
2) 2) Reproduce the
requested
document None. 1 day Clerk
DCO
Note:
Reproduction
day is
dependent on
the number of
on-going
reproduction
and printing job
being carried
out by the
Business
Center Office
3) 3) Stamp the
reproduce
document with
uncontrolled
copy mark
4) Review the 4) Log the
completeness of document/s to None. 1-5 minutes
the requested be issued in Clerk
documents and the Incoming/ DCO
receive the Outgoing
requested Documents
document Log (TSU-
IMS-SF-34)
and have the
client sign in
the receiving
column
Page | 586
5) 5) Issue the 1-3 minutes
requested None.
document
6) Sign in the 6) Fill out the 5 minutes Clerk
DCO
receiving column “Action Taken”
of the IMS Office portion of the
Logbook Customer
Communicatio
n Form and file
the form.
TOTAL: None 1 day, 0
hour/s, 18
minutes
Page | 587
Integrated Management System Office
Internal Services
Page | 588
1. Registration of IMS Documents
The service allows units, offices and colleges of the university to register
documented information implemented in their various services and operations
related to quality, environment, health and safety.
Note: All documented information to be registered to IMS Office shall be

forwarded four (4) working days prior to effectivity or implementation
Office or Division: Integrated Management System: QMS-Document Control Officer

temporary, lecturer and job order may go to the IMS office to submit
approved Document Registration and Revision (DRR) Form and
documented information of their unit, office and/ or college.
One (1) copy of properly filled out and From the IMS Office, TSU website
approved Document Registration and (www.tsu.edu.ph)
Revision Form
(DRR, TSU-IMS-SF-01, downloadable thru
TSU website)
One (1) copy of duly signed and approved From the IMS Office
document following TSU’s standard
template and document nomenclature
One (1) copy of duly signed and updated From the IMS Office, TSU website
Master list of Registered Document (www.tsu.edu.ph)
(TSU-IMS-SF-04 downloadable thru TSU
website)
If the document for registration is a revised From the IMS Office, TSU website
one, surrender the old version or (www.tsu.edu.ph)
superseded version of the document.
Note: Only current versions of

documented information are distributed to
official copyholders
CLIENT STEPS
1) Prepare the 1)
documented None. - Client
information to be
registered and the
Document
Page | 589
Registration and
Revision (DRR)
Form. Have it
reviewed and
approved by the
immediate
supervisor and the
next higher
authority following
the unit, office or
college
organizational
structure
2) Submit the 2) Review and
approved DRR, evaluate the None. 10-30 Clerk
document to be submitted minutes DCO
registered, the approved
updated and DRR,
signed master list Documented
to IMS Office information,
updated
Note: Additional master list and
requirement for superseded
revised version
documents to be (for revised
registered – documents
superseded or old only)
version of the Note: If there
document with is/are
controlled copy problem/s, the
stamp DCO will return
the submitted
documents for
registration
together with
the attachment,
the DCO will
discuss the
concerns to the
client and will
issue a
Notification Slip
3) 3) Receive and
log the None. Clerk
Page | 590
documented 10-30 DCO
information to minutes
be registered
in the
Receiving and
Retrieval Log
(TSU-IMS-SF-
02)
4) 4) Register the
Documented None. 10-30 Clerk
Information in minutes DCO
the Database
of IMS
Documents
5) 5) Stamp the
document with None. 10-30 Clerk
master copy minutes DCO
mark
6) 6) Reproduce the
master copy of None. 1 – 2 days Clerk
the document DCO
according to
the number of
official
copyholders
Note:
Reproduction
day depends
on the number
of on-going
reproduction
and printing
job being
carried out by
the Business
Center Office
7) 7) Obtain copies
from Business
Center and
stamp the
reproduced
document with
Page | 591
controlled None. 1 day Clerk
copy. DCO
8) 8) Inform clients
that
documents
were
registered, and
controlled
copies are
available for
pick up in the
IMS Office.
9) Go to IMS Office 9) Issue the
and review the registered
completeness of documents.
the registered None. 5-15 minutes Clerk
DCO
documents.
10) Sign in the 10)
Receiving and
Retrieval Log
(TSU-IMS-SF-02)
3 days, 2
minutes
Page | 592
Technology Development Transfer and
Commercialization Office
Page | 593
1. Copyright Deposit Assistance
The service can be availed by students and faculty researchers who request for their
research works and other papers to be applied for copyright registration.
Office or Division: Technology Development, Transfer and Commercialization Office

TSU-TTO-SF-01 -Service Request Form TDTC Office
TSU-TTO-SF-09 – Waiver TDTC Office
National Library Form National Library Website
CLIENT STEPS
1. Fill out and submit
request for None.
copyright deposit
and submit waiver
and national
library form. 20 minutes Staff
TDTCO/School of Law
Notarial 5 minutes Staff

1.1 For external client, TDTCO/School of Law
schedule of fees Receive payment. Fee:
applied PhP 200.00
The Director
endorses the None. 1 day
request to the Director
Vice President for TDTCO
Research and
Extension
Services (VP-
RES)
Page | 594
The VP-RES
recommends the
approval of the Clerk
None. 1 day VP RES
request to the
University
President
TDTCO files
application at the None
1 day
National Library of Personnel
the Philippines TDTCO
(NLP) and pays
fee
TOTAL: PhP 200.00 3 days, 0
(for external hour/s, 25
clients) minutes
2. Processing of Patent Application

The service request can be availed by faculty researchers and staff who have inventions or utility
models that need to be patented.

TDTCO Service Request Form TDTC Office / Downloadable from TSU Website
TSU-TTO-SF-01 (in lieu of Letter)
CLIENT STEPS
1. Submission of 1. Receiving of None. 2 minutes Clerk/Staff
Request Form or Request from TDTCO
Letter of Request Client
Through Email:
Send request to
[email protected]
Page | 595
2. 2. Evaluate the None. 30 minutes
request as to
the
correctness
document.
Once the Director
request TDTCO
passed the
evaluation, it
will be
approved by
the director
3. 3. Review the None. 1 day
requested
amount as to
the availability
of funds if
applicable. Chief Finance Officer
Once fund is Accounting Unit
available, the
accounting
office will
approve the
request.
4. 4. Review and None. 1 day
evaluates the Clerk
request by VPRES and OUP
VPRES for
further Vice President
approval and VPRES
by the
President for OUP
final approval
5. 5. TDTCO files None. 1 day
application at
the Intellectual
Clerk/Staff
Property Office
TDTCO
of the
Philippines
(IPOPHIL)
3 days, 0
minutes
Page | 596
3. Trademark Application Assistance
The service can be availed by TSU offices and External client who need assistance in the
registration of their office or company logo.

TSU-TTO-SF-01 -Service Request Form TDTCO Office / Downloadable from TSU Website
Trademark Application Form TDTC Office / IPOPHIL Website
CLIENT STEPS
1. Fill out and submit 1. Receive the For internal
request for accomplished client:
trademark form. None.
application
assistance and
trademark For external 20 minutes Clerk/Staff
application form client: TDTCO
1.1 Applicant pays PhP 1,212.00
the copyright
deposit fee if
external client.
2. 2. Evaluate the
request as to
the
correctness
document.
Once the Director
None. 30 minutes
request TDTCO
passed the
evaluation, it
will be
approved by
the Director.
Page | 597
3. 3. Review the
requested
amount as to
the
availability of
funds if
Chief Finance Officer
applicable. None. 1 day Accounting Unit
Once fund is
available, the
accounting
office will
approve the
request.
4. 4. Review and
evaluates the Clerk
request by VPRES and OUP
VPRES for
further Vice President
None. 1 day VPRES
approval and
by the
President for OUP
final approval
5. 5. TDTCO files
application at
the Intellectual
Clerk/Staff
Property None. 1 day TDTCO
Office of the
Philippines
(IPOPHIL)
TOTAL: PhP 3 days, 0
1,212.00 hour/s, 50
(for external minutes
clients)
Page | 598

Citizens Charter

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TARLAC STATE UNIVERSITY

TSU is further mandated to expand its programs diametrically its quadruple

Towards this end, TSU shall:

1. Provide high quality instruction through qualified, competent and

• Continue the curricular offerings of the graduate school, colleges of

• Continue to develop TSU into a regional center of excellence in

• In an environment valuing freedom, excellence and equity, TSU shall

• Attend to all applicants or requesting parties who are within the

Office of the University President 1

Office of the Vice President for Administration and Finance 10

Office of the Vice President for Academic Affairs 13

Office of the Vice President for Research and 24

Offices under Office of the University President

Internal Audit Services 51

Management Information Systems Office 55

Software Development Unit 84

Office of Public Affairs 92

Office of International Affairs 96

Offices under Vice President for Administration and Finance

Procurement Unit 132

Records and Archives Unit 154

Supply and Property Management Unit 162

Human Resource Development and Management Office 168

Recruitment, Selection and Promotion Unit

External Services 174

Training and Organizational Development Unit 189

Performance Management Unit 212

External Services 215

Internal Services 218

Internal Services 228

Motorpool Unit 233

Units under Finance Office

External Services 238

Budget Management Unit 242

Cashiering Unit 247

External Services 253

Unit under Facilities Development and Management Office

Business Affairs and Auxiliary Services Office 261

External/Internal Services 266

Internal Services 275

Offices under Vice President for Academic Affairs

College of Arts and Social Sciences 291

College of Business and Accountancy 302

College of Criminal Justice Education 313

College of Computer Studies 322

College of Engineering and Technology 331

College of Public Administration and Governance 340

College of Science 354

College of Teacher Education 364

School of Law 379

National Service Training Program 387

Internal Services 391

Admission and Registration Office 393

Library Management and Services 405

External Services 414

Alumni Affairs Office 416

Student Affairs Services Office 420

Internal Services 429

Scholarship Unit 431