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NV Unemployment Insurance (UI) FAQ's

This document contains frequently asked questions about unemployment insurance in Nevada. It provides information on how to file an initial claim or weekly claim, when benefits are paid, how to check the status of a claim or payment, how to recover a username or password for the online portal, and how to file an appeal. It also addresses questions about extensions, checking the balance on a debit card used for payments, and ending a claim. Contact information is provided for filing a claim by phone, checking the status of an appeal, getting technical assistance, or help with debit card PINs.

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James Larsen
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98 views

NV Unemployment Insurance (UI) FAQ's

This document contains frequently asked questions about unemployment insurance in Nevada. It provides information on how to file an initial claim or weekly claim, when benefits are paid, how to check the status of a claim or payment, how to recover a username or password for the online portal, and how to file an appeal. It also addresses questions about extensions, checking the balance on a debit card used for payments, and ending a claim. Contact information is provided for filing a claim by phone, checking the status of an appeal, getting technical assistance, or help with debit card PINs.

Uploaded by

James Larsen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Frequently Asked Questions about Unemployment Insurance

NV Unemployment Insurance (UI) FAQ’s


How do I file a claim for Unemployment Insurance (UI) benefits?

Which days of the week can I open or re-open my claim by phone?

When are UI benefits paid?

How do I get a weekly payment?

Where is my UI payment?

What if I have filed my weekly claims but I have not received any payment?

How do I get through on the phone lines?

Where do I get additional information?

What if I don’t know my online password or user name?

Are there any extensions available after I exhaust my benefits?

How do I know if there is money on my UI debit card?

How do I end my claim?

How do I file an appeal or review my appeal case?

Contact Information

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Back to Main Menu FAQ UI.NV.GOV
Frequently Asked Questions about Unemployment Insurance

How do I file a claim for Unemployment Insurance (UI) benefits?


The fastest way to file a claim is online through the Claimant Self Service (CSS) portal at UI.NV.gov. Staff
assisted filing is available by calling the Telephone Claim Centers on a Monday, Tuesday, or Wednesday
during regular business hours, 8:00am to 5:00pm. You may experience wait times when calling so the
Division encourages you to file online. Resource center computers are available at all Nevada
JobConnect offices for claim filing at no cost.

Note - A new or reopened claim takes effect the Sunday of the week in which you file your claim. It is
important to file your claim during the first week that you are unemployed.

Which days of the week can I open or re-open my claim by phone?


The Telephone Claim Centers can only file a new claim or reopen an existing claim on a Monday,
Tuesday, or Wednesday 8:00am to 5:00pm. Claims can be filed anytime online at UI.NV.gov. You may
experience wait times when calling so the Division encourages you to file online.

When are UI benefits paid?


Benefits are paid after a claim has been filed and all eligibility requirements have been met.
Information on eligibility requirements can be found at UI.NV.gov by selecting the link for
Nevada Unemployment Insurance Facts for Claimants booklet.

How do I get a weekly payment?


To request your weekly benefit payment, you must answer a series of yes and no questions online or by
phone after the week has ended. Weeks begin on a Sunday and end on the following Saturday, just like
a calendar. Weekly filings can be done:

• Online choose “File Weekly Claim” once you log into your CSS account at UI.NV.gov
• By phone, choose option #1

Note – You must continue to file weekly claims even if your benefits are on hold due to eligibility issues or
you are waiting for your appeal. If you have returned to work and no longer wish to request benefits,
simply stop filing your weekly claims.

Where is my UI payment?
Benefit payment information is available using the Claimant Self Service (CSS) portal at UI.NV.gov or
using the automated telephone system. You will typically receive payment for an eligible week within
two business days of filing your weekly claim.

What if I have filed my weekly claims but I have not received any payment?
Your benefits may be on hold due to eligibility issues. You can check the status of your claim online
through the Claimant Self Service (CSS) portal at UI.NV.gov or call the Telephone Claim Centers during
the week Monday through Friday 8:00am-5:00pm by choosing option #3.

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Back to Main Menu FAQ UI.NV.GOV
Frequently Asked Questions about Unemployment Insurance

How do I get through on the phone lines?


The easiest way to file for benefits or check the status of your claim is to go online to the Claimant Self
Service (CSS) portal at UI.NV.gov. When the system is experiencing high call volumes, you may not be
able to reach a representative right away. You may be offered an option for Virtual Hold, when
available. Virtual Hold allows you to remain on hold without remaining on the telephone. Your call
position is automatically saved, and you will receive a return call when your place in line is reached.
Your patience is appreciated during these high-volume peaks and the Division encourages you to use the
Virtual Hold option.

Where do I get additional information?


Detailed information on Unemployment Insurance benefits can be found by selecting the link for
Nevada Unemployment Insurance Facts for Claimants booklet online along with additional helpful
links at UI.NV.gov.

What if I don’t know my online password or user name?


Username, passwords, and PIN numbers can all be recovered online at UI.NV.gov. Use the appropriate
links to self-recover and if you are still having problems, contact the Security Help Desk by calling the
Telephone Claim Centers and choosing option #4. When the system is experiencing high call volumes,
you may not be able to reach a representative right away.

Note – The Security Help Desk cannot assist you with claim filing.

Are there any extensions available after I exhaust my benefits?


There are no State or Federal Extension programs currently available. If you have exhausted your
benefits, additional resources can be obtained through Nevada 211, or by visiting your local Nevada
JobConnect office for re-employment services.

How do I know if there is money on my UI debit card?


You may check your updated balance and transaction record anytime day or night, even weekends and
holidays, by visiting www.bankofamerica.com/nevadauidebitcard. You can view details of your
purchases, including merchant name, location, date and amount. For additional information, click the
link for Learn about Nevada's UI debit card at UI.NV.gov.

How do I end my claim?


If you have returned to work and no longer wish to request benefits, simply stop filing your weekly
claims. We will assume you have returned to work, or no longer wish to claim benefits. It is not
necessary to contact the Division to stop your benefit payments.

How do I file an appeal or review my appeal case?


To file an appeal, your request must be in writing, signed and submitted to the Division by fax, mail or
hand-delivered within 11 days after the date of mailing of the notice of denial. For additional
information along with fax numbers and addresses, click on the Appeals Information link at UI.NV.gov.

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Frequently Asked Questions about Unemployment Insurance

Contact Information
UI Claim Information, Related Questions and Telephone Filing:
Northern Nevada: Tel (775) 684-0350 Fax (775) 684-0338
Southern Nevada: Tel (702) 486-0350 Fax (702) 486-7987
Rural Areas and Out of State Callers: Toll Free Tel (888) 890-8211

Unemployment Insurance Appeals Offices:


Southern Nevada: Tel (702) 486-7933 Fax (702) 486-7949
Southern Nevada: Tel (866) 626-0629 Toll-Free

Mail:
Nevada Department of Employment, Training and Rehabilitation (DETR)
500 East Third Street
Carson City, NV 89713

Technical Assistance ONLY with online UI claim filing.


When reporting specific UI claim problems via email, please include your full name and only the
last four digits of your social security number
Email: [email protected]
By phone: (775) 684-0427

Security Help Desk for Login or PIN Assistance ONLY


Northern Nevada: Tel (775) 687-6838
Southern Nevada: Tel (702) 486-3293

Debit Card PIN Assistance


Tel (888) 339-8569
www.BankofAmerica.com/NevadaUIdebitcard

©DETR – Feb 2020

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