State of Nevada

Unemployment Insurance

Guide to View
Appeal Information
On Claimant Online
Self Service
 Guide to View Appeal Information on Claimant Online Self Service

Table of Contents
Getting Started ...........................................................................................................3
The Customer Menu ...................................................................................................5
The Claimant Homepage .............................................................................................6
Viewing Your Appeal Information ...............................................................................7
Viewing Your Documents ............................................................................................8

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 Guide to View Appeal Information on Claimant Online Self Service

Getting Started
Introduction
Welcome to the State of Nevada Unemployment Insurance Claimant Self Service (CSS) system.
You can use this online system to file an unemployment insurance claim, file your weekly claim,
check on the status of an existing claim, and more. This reference guide provides instructions to
navigate to your Appeal Information screen to view your appeal file (Marked Appeal Packet)
prior to your scheduled appeal hearing.
NOTE: If you have not yet created an online account, please refer to the Claimant Guide
to Online Filing located under the "Help and resources" section for instructions to
create your account.

Instructions

1. Connect your computer to the following internet address: ui.nv.gov

2. Click on the Sign in as an Existing User under the “I want to” section

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 Guide to View Appeal Information on Claimant Online Self Service

3. Log into the CSS system using your established Username and Password. (Enter your
Username, click the Continue button, enter your Password into the security device on the
subsequent screen and then click the Enter button.) You may be prompted to answer one of
your security questions. If so, fill in the Answer field and click the Enter button.

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 Guide to View Appeal Information on Claimant Online Self Service

The Customer Menu

Each time you log into CSS, you arrive on the "Customer Menu" screen (you can also get
back to this screen by clicking the Customer Menu option on the left-hand menu).
Depending on the status of your account, you may see one or more of the following
links:

 Go to My HomePage
 Go to JobConnect
 File weekly claim
 Reactivate my UI Claim
 Appeal Information
 Benefits Held – Provide Additional Information (If you see this link, you should click on it
and answer any questions the system may ask in order to prevent a possible delay in the
processing of your claim.)
 From time to time, the Division may also display messages on this screen such as hours
of operation or special holiday schedules.

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 Guide to View Appeal Information on Claimant Online Self Service

The Claimant Homepage

The “Claimant Homepage” is your “dashboard” that provides an overview of your claim
history, payment history, messages, any outstanding fact finding (unresolved questions
needed to help determine your eligibility), and other information. From this screen you
can navigate to other detail pages and update your registration information.

 You can click the Change Personal Info link if you need to update your name, address, or
email information.
 The "Claims" section displays an overview of your claim filing history. It contains links to
the summary of your initial claim answers, as well as any additional or reactivated claims
that have been filed.
 If you have an overpayment on your account, the amount you owe will be listed to the
right of the "Claims" header line with a Pay this Now link.
 Clicking on a claim’s date under the View Claim History End Date column opens the
"Claim History" screen. That screen displays specific information for the claim selected,
including the amount you were paid, your remaining balance, and any overpayment
balance you may have on your account. It also contains "View Claim Answers" links where
you can view the answers you provided when you filed the weekly claim for each week.
 The "Payments" section contains a list of your payment history. For any payments listed,
you can click the link to see additional information.
 The "Issues Delaying Payment" section lists any outstanding issues on your account.
Those having a blue, underlined "hyperlink" indicate outstanding fact finding questions
you need to resolve by the Due Date listed.
 Depending on the status of your account the "Smart Links" section may contain links to
reactivate a claim, file special program claims, file a weekly claim certification, view your
1099-G, etc.

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 Guide to View Appeal Information on Claimant Online Self Service

Viewing Your Appeal Information

The "Appeal Information" screen displays a list of appeals associated with your claim, along
with their appeal date, employer (optional), current appeal status and appeal exhibits.

 You can select a specific appeal to display a list of the hearing history, including the
hearing method, the location, date/time and the hearing official's name.
 You can then select a specific hearing record to display a list of the schedule details,
hearing issues, and hearing participants (if available).
 You may view your appeal file (packet of exhibits) once your appeal hearing has
been scheduled. To view, click on the Marked Appeal Packet or the Proposed
Exhibits links displayed under the Appeal Exhibits section of the screen. A PDF will
open with the hearing exhibits for your review. Once the appeal hearing has ended,
the links will no longer display.

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Viewing Your Documents

The "My Documents" screen contains a list of documents related to your claim.

 The "Sent by DETR" and "Received by DETR" sections contain copies of

correspondences sent to you from the Division and that the Division has received
from you.
 The "Fact Finding" section contains copies of the fact finding summary screens from
any dynamic fact finding you completed.
 You can click on a correspondence link to view or print an image of a document.

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