Hotel Property Management System
Hotel Property Management System
Hotel Property Management System
I’m not asking if you’re a haunted hotel or the Bates Motel, but do you offer special
amenities such as a spa, gift shop, or restaurant?
A point of sale system is the point where a customer transaction occurs. The grocery
store checkout counter, for example, is a point of sale.
Some also call point of sale systems the “point of service,” since certain platforms also
host inventory, customer relationship management (CRM), and financial capabilities.
For hotels, a POS system can link a hotel property management system with the
restaurant or spa, so all transactions and data are in a centralized location. And then
you can use all that data to target your latest marketing campaign.)
But as with any software purchase, it can be difficult to sift through hundreds of options
and find a solid option
Not to worry.
Below, I’ve outlined the pros, cons, and costs of seven fantastic hotel POS options.
Some are already part of a larger hotel management suite, but some are separate
systems you can deploy without all the other bells and whistles.
Options are listed in alphabetical order and were chosen based on search results and
reviews in the Capterra directory. Pros and cons listed in the following sections are
based on user reviews on Capterra and Software Advice.
1. Agilysys
POS options include InfoGenesis® POS for basic POS requirements, InfoGenesis®
Flex for a tablet-specific system, InfoGenesis® Mobile 2.1 for mobile, and rGuest® Buy,
which is a self-service food kiosk intended for guests.
Pros
On-demand reporting
Visual reports of guest spending patterns (essential for big data analysis)
High-level security and encryption
Mobile/handheld capabilities
Cons
Cost
Agilysys doesn’t list pricing on its site, but you can contact sales for more information.
Bepoz’s dashboard
With 30 years and 5,000 installations under its belt, Bepoz offers a reliable hotel POS
system. Bepoz specializes in point of sale systems across multiple industries such as
amusement parks, coffee shops, retirement communities, and more.
Pros
Customizable screens
Offline mode in case of network outages
Scheduled promotions, e.g., happy hours, surcharge pricing
Option to create gift cards and vouchers
Cash and stock control
Cons
Bepoz doesn’t list it’s pricing online. Instead, you can fill out a form to estimate your
monthly payment.
EZee BurrP! is a hotel PMS solution meant for both large and small hotels. But in
addition to its property management capabilities, eZee Frontdesk hosts a POS system.
Since launching in 2005, this POS option has served 6,000 clients in more than 140
countries.
Pros
Cons
Some Capterra reviewers found there to be a bit of a learning curve, and that the
software is somewhat complicated
Cost
While eZee BurrP! doesn’t list pricing, you can request a free quote when you provide
your business contact information
What about hardware? eZee BurrP! only requires you to have a computer that can run
Windows. However, if you require a high-end setup, they can work with you to
determine what kind of data server machine, network, and workstations you’ll need.
4. Hotelogix
Hotelogix’s dashboard
Aside from ranking as one of the top four most popular hotel software solutions,
Hotelogix also boasts a POS system that works for a variety of amenities, including
restaurants, minibars, travel desks, and spas.
Pros
Touch-screen enabled
Unlimited categories and subcategories
Users can craft special deals so that discounts automatically apply
Multiple currency support
Option to process credit cards through system or direct to company
Cons
Cost
If you’d like an exact preview of cost, you can also access Hotelogix’s calculator on
its pricing page.
Maitre’D specializes in POS systems across industries, including restaurants, fast food,
and bars. This software boasts an impressive 20,000 customers worldwide.
This POS system is a stand-alone option for those who don’t need a full property
management system to go along with it.
Pros
Cons
Cost
Cost for Maitre’D Hotel POS solution isn’t listed publicly, but you can contact customer
service for more information here.
6. Toast POS
Pros
Cons
Several reviewers praise the back end—where you would design menus, for example—
but one reviewer says it’s a little complex with a lot of layers
Some connectivity issues, and some reviewers say hardware struggles to handle higher
volume users
Cost
Express package: $79 per month; best for quick-service restaurants and costs.
Professional package: $99 per month; best for full-service and fast casual restaurants.
Enterprise package: Contact Toast for a quote; best for restaurants with multiple
locations or large franchises.
VendHQ’s dashboard
VendHQ is a cloud-based POS system and retail management platform that is geared
toward brick-and-mortar retailers.
Through the software, retailers can accept payments, manage inventory, and provide
analytical business insights, among other features.
One of the case studies on its website is of a retailer in a historic Toronto hotel, which
used VendHQ to manage all of the wide variety of products they had on display in one
place.
This software would work best for stores or gift shops that operate out of hotels.
Pros
Reviewers praise the software for being easy to set up and simple to use
Inventory management is straightforward
The reports the software produced are praised by some reviewers
Cons
One user says that there are no varying levels of user permission, so anyone who can
enter stock into the inventory can see all of your sales history, reports, and other
sensitive data
Occasionally buggy
Cost
What about the hardware? VendHQ offers you the option of getting a POS hardware
package that works right out of the box, or to purchase hardware they recommend
separately.
Know of any other fantastic hotel point of sale systems? Make your case in the
comments below.
And don’t forget to check out other hotel POS solutions in the hospitality property
management directory and filter your results.
*Some of these solutions don’t list their pricing publicly. If you’d like an estimate of how
much hotel software costs, check out our hotel software pricing guide.