1.

READING B Match the people 1–4 with the

1
roles a)–c).
FIRST THERE WAS SPEED DATING 1 Novac b a) therapist
THEN SPEED FLATMATING … AND NOW … 2 Shapiro b) client

SPEED
3 Jones c) founder
4 Bersch

SHRINKING: C Are the statements true (T) or

NEW THINGS

false (F)? Underline the words/phrases

A THREE-MINUTE CURE? in the article that helped you.
1 New Yorkers prefer to spend more
1 New Yorkers are famous for
time with their therapists than
spending more time with their
with their friends. F
therapists, or ‘shrinks’, than
with their friends. Whether that’s true is open to debate, but with the arrival 2 Shapiro works at a university.
of speed shrinking, they’ll find they have more time left for their personal life 3 In speed shrinking, the therapist
and more cash left in their pockets as well. gets paid cash.
2 ‘You only have three minutes to say your problem and get advice,’ said Andu 4 A lot of people don’t want to tell
Novac, the first person I spoke to when I arrived at my first speed-shrinking the reporter what their problems
event. ‘That’s so you don’t waste time going into detail.’ are.
3 In the newest variant of a format that seems to be inspired by speed dating, 5 Novac thinks that Jones’s advice is
participants have the opportunity to seek the advice of eight different disappointingly unoriginal.
therapists, each providing a three-minute session. Speed shrinking is the 6 Many of the therapists participate
brainchild of Susan Shapiro, a professor of journalism who has also written a in order to get more business.
book on the subject. Shapiro stumbled across the idea a few years ago when 7 Bersch doesn’t like how noisy it
she herself was looking for a new therapist and found a way to try out several gets sometimes.
of them at minimal cost.
8 People sometimes can’t hear each
4 This evening’s event, held in a university lecture hall, is free and has other because they talk too soly.
attracted a long queue of people hoping to find a quick cure for their
emotional quandaries. Many of those attending are unwilling to talk about D Find words in the article to match
their worries to anyone but the therapists, but problems seem to run the definitions 1–8.
gamut from broken relationships, to anxiety about work and money, to
1 the way that something is organised
general depression, as well as a variety of phobias. Advice tends to be
or designed (paragraph 3)
succinct and practical, as suits the format.
format
5 ‘I’m really unhappy in my job,’ Novac tells therapist Adrian Jones. ‘I wish
2 idea or plan that one person has
I’d become a painter, but now I feel stuck in this position I have at a bank.’
thought of (paragraph 3)
‘Follow your dreams,’ Jones tells him. ‘You may end up poorer, but you
won’t have the regret of not doing what you really want to do.’ Jones’s advice
hardly seems original, but Novac says he is satisfied. ‘I liked his style – he 3 found by chance (paragraph 3)
seemed to understand and care,’ explains Novac. ‘I’m actually looking for a
new therapist and this is a great way to try out eight of them in a short time.’ 4 difficult situations where you
6 That’s actually why many therapists take part in the event, Jones tells us. cannot decide what to do
‘This is a great source of new clients. And it’s a good way for me to advertise (paragraph 4)
my new book – I just have it on the table in front of me and refer to it during
my sessions.’ 5 strong unreasonable fears of
7 Some of those seeking advice aren’t entirely happy with the format. ‘People particular things (paragraph 4)
near me can hear what I’m telling the therapist,’ remarks Donna Bersch.
‘I feel self-conscious.’ But with the loud buzz in the room that sometimes 6 clearly expressed in a few words
reaches the level of shouting, it’s hard to imagine that anyone could actually (paragraph 4)
eavesdrop on another session. Sometimes, they’re lucky to be able to hear
the person sitting opposite them! 7 a job in a particular organisation
(paragraph 5)

1 A Read the heading and tick the best summary, a), b) or c). 8 secretly listen to another person’s
Then read the article and check. conversation (paragraph 7)
a) It’s about a service where overweight people can lose weight
quickly.
b) It’s about a service where people can get advice from a
therapist in a short time.
c) It’s about a service where people get help making their lives
simpler.

M01_SO_WB_UINGLB_7186_U01.indd 4 24/09/2015 10:29

 1.1

VOCABULARY 4 A Complete the second sentence so that it has a similar

meaning to the first. Use between two and five words, including
PERSONALITY
the word given.
2 A Correct the mistake in each phrase. 1 Could you introduce us to the director? WONDER
I wonder if you could introduce us to the director.
to
2 How much did your camera cost? CAMERA
1 I don’t know why you say he’s down-on-
earth, c Do you mind me cost?
2 I never plan what I say, I’m very 3 What do you do exactly? TELLING
spontaneously Would you mind
3 Fabio tends to keep himself in himself. I do exactly?
don’t see much of him because 4 Is it really worth upgrading to the new smartphone? WHETHER
4 My colleague Bill is a real person person, I’d like to know
worth upgrading to the new smartphone.
a) and other people seem to think I’m quick
5 Which platform does the Eurostar train leave from? TRAIN
and wit because of that.
Can you tell me which platform from?
b) you can tell he enjoys company because
he’s such a good laughter. 6 What will he do when he discovers the mistake? DO
c) I think he’s a real computer gawk and he’s What do you
not very practical. when he discovers the mistake?
d) he arrives at work early and leaves early –
he’s a morn person and I’m not.
B 1.1 Listen and check. Then listen and repeat, paying
attention to the polite intonation.
B Match the sentence halves.
WRITING
GRAMMAR AN ADVICE FORUM MESSAGE; LEARN TO EDIT FOR
DIRECT AND INDIRECT QUESTIONS ACCURACY

3 Make the therapist’s questions with the 5 A Read the forum question and reply below. Use the correction
prompts. code to mark the mistakes and then correct them.
1 Why / you / come / see / me / today? Correction code: sp = spelling
A: Why have you come to see me today? v = verb form p = punctuation
B: I keep getting headaches. gr = grammar wo = word order
2 What / these headaches / like? ww = wrong word st = style
A:
Can anyone helping 1 ? I’ve just got my essay to
B: Absolutely terrible. write about personality but the articles I’ve found are too
3 What / cause / the headaches, / think? JUSTINE difficult for me to read. Then I realised the real problem is
A: my poor vocabulary. When I reed 2 quickly I can’t
B: Mainly thinking about money. understand the real meaning of the article and the only way
I can understand it is by using my dictionary all the time. I’m
4 What / think / about / moment?
reading so slowly it’s going to take me about three weeks to
A: finish the writing 3 .
B: That clock. What can I do about my English vocabulary? I’m worried so
5 that clock / remind / you / anything? 4
.
A:
B: Yes, money. Justine, keep calm? 5 I know what you mean. The
6 Why / that? first time I wrote an essay in a foreign language, reading was
the most difficult thing and the most difficult part of reading
A: MARTA
was vocabulary. The first thing to do is discuss the problem
B: Because I’m paying by the minute! with your tutor. The next thing is to obtain 6 a
Let’s stop now. good English–English dictionary. I joined a language-learning
7 OK. / How / like / pay – / cash / credit community. I joined the group 7 with a similar
card? problem and we all helped each other with our vocabulary.
Try it!
A:

B Write a reply from Justine to Marta (120–150 words). Thank her

for her suggestions, say which you think are most useful, which
you will try and what other ways of learning vocabulary you are
going to try.

M01_SO_WB_UINGLB_7186_U01.indd 5 24/09/2015 10:29

 1.2

VOCABULARY LISTENING
FEELINGS
2A 1.2 Read the advert and listen to the interview.
Number the pictures A–C in the order the dreams are
1 A Put the letters in the correct order to make mentioned.
words and phrases. The first letter of each word is
underlined.
A C
1 (made my) amcuthsnotr stomach turn B
2 orevthoonme
3 nigaskh (like a leaf)
4 (wish the earth would) allswemouwp

5 darkaww
6 livedeer
7 safoteudorc (my wits)
8 gnicafsatin
9 radtsfruet
10 seedprism

B Complete the sentences with the correct form of

the words and phrases from Exercise 1A.
DREAMS Do you have experiences you’ve
always wanted to try but never

COME
thought were possible?
1 My audition was terrible, I was so anxious I was Whether your dream is ordinary or
. extraordinary, it’s special to us!
2 You look totally disgusted. You look like your

3 I find volcanoes really

. They’re only oysters!
.
TRUE With Dreams Come True, there’s
always a first time – we guarantee it!

I’ve read lots of books on the topic.

4 I lost my place in the middle of giving the B Listen again and circle the correct answer.
presentation. It was really embarrassing – I just 1 What did the first client want?
wished the me up. a) to appear with a rock star in a live concert
5 We went to Cairo to see the exhibition, but it was b) people to recognise her talent
closed. I was really ! c) to play in front of a large number of people
6 My wife came into the shop when I was 2 Why does Owen Winters find his job at Dreams
buying her some perfume. It was quite Come True easy?
and I had to hide a) It’s similar to his previous job.
what I was doing. b) He has worked in business for many years.
7 Seiji had been missing for hours, so his parents were c) He knows a lot of people in the music business.
enormously when they
3 What is the secret about the supersonic flight?
found him safe and sound.
a) the name of the client who wants to fly
8 When the plane started bumping up and down I was
. I was really frightened. b) the financial details of the flight
I thought we were going to die. c) where the plane comes from
9 You have a great singing voice. I’m really 4 How did the person with Tom Cruise make-up feel
. about the experience?
10 I was quite worried about the test a) He loved all the attention.
yesterday. I thought I’d failed it, so I was b) He didn’t enjoy it.
to find out that c) He didn’t like the bodyguards.
I’d got top marks. 5 What happened to the woman who wanted to go
into space?
C Which of the sentences in Exercise 1B contain a) She couldn’t afford it at first but now she can.
modifiers (quite, totally, etc.) that can be replaced by
b) She was originally disappointed but now she’s
very?
going to achieve her dream.
c) It has taken Dreams Come True a long time to
plan and organise the trip.

C Listen again. How many of the dreams mentioned

are connected with pop culture (P), transport (T) or
history (H)?

M01_SO_WB_UINGLB_7186_U01.indd 6 24/09/2015 10:30

 1.2

GRAMMAR VOCABULARY PLUS

PRESENT PERFECT WORD BUILDING: NOUNS

3 Complete the sentences with the present perfect or past simple 5 A Complete the quotes with the noun form
form of the verbs in brackets. of the words in capitals.
1 Is there something you have always wanted 1 ‘ is never without a reason,
(always want) to do but somehow but seldom with a good one.’
(never manage) to? Benjamin Franklin, US President
2 Not long ago our company (have) ANGRY
a client who (want) to be a rock 2 ‘The chief enemy of is
star. “good” sense.’
3 I (work) as a production manager Pablo Picasso, Artist
in the film business for many years, till just a few years ago. CREATIVE
4 How much (the concert / cost) last 3 ‘There is no such thing as pure pleasure;
year? (the cost / go) up since then? some always goes with it.’
5 What other dreams (you / make) Ovid, poet
come true recently? ANXIOUS
6 We (just finish) working with 4 ‘Most things in life are moments of
a client who wants to fly across the Atlantic Ocean on a pleasure and a lifetime of ;
supersonic aeroplane. photography is a moment of
7 One client wanted to fly in space but that wasn’t and a lifetime of pleasure.’
possible back when she first Tony Benn, politician
(request) it. EMBARRASSED
8 Since then it (become) possible for 5 ‘There can be no deep
ordinary people to go into space. where there is not deep love.’
Martin Luther King Jr, civil rights activist
4 Complete the conversations with the present perfect or past DISAPPOINTED
simple form of the verbs in the box.
6 ‘If I ever completely lost my
speak forget leave happen not ask be (x2) I would be frightened half to death.’
get back see have (x2) stay go Paul Lynde, actor
NERVOUS
1 A: anyone 7 ‘Prayer is not an old woman’s idle
my pen? . Properly understood and
B: What does it look like? applied, it is the most potent instrument
A: It’s silver. I’m sure I it on the of action.’
table before we to lunch. Mahatma Gandhi, leader and activist
2 A: you AMUSED
to Kiera today? 8 ‘Men lose more conquests by their own
B: No, and I her yet if she wants to than by any virtue in the
come out with us tomorrow. woman.’
3 A: Hi, Suzie. When you Ninon de L’Enclos, writer
from holiday? AWKWARD
B: A few days ago but I 9 ‘A life of is inevitable for any
already it. There coach whose main enjoyment is winning.’
over 300 emails in my inbox! Chuck Noll, American football coach
A: I sympathise! The same thing FRUSTRATED
aer my break.
4 A: Do you know anyone who flu? B Tick the quotations you agree with and
B: No, thankfully. What about you? put a cross next to those you don’t agree
with.
A: Frank away from school last
week as one of the other kids a
fever, but it was a false alarm.
B: Yes, so far everyone in my family
OK.

M01_SO_WB_UINGLB_7186_U01.indd 7 24/09/2015 10:30

 1.3

VOCABULARY FUNCTION
ADVERTS POLITE ENQUIRIES

1 Complete the adverts with the words in the box. 2 Correct two mistakes in each sentence.
refundable negotiable for in 1 I’m like to enquire for a reservation I made.
sign enrolment trial 2 I was wandering is that would be possible.
3 Would there be any chances of get the same price
for the following weekend?
CIRCUIT TRAINING 4 I am really grateful you could make an exception.
5 Would your mind saying me why it’s so complicated
to change?
LIMITED 1
6 Do you me mind asking what is your name?
– ONLY TWO PLACES LEFT!
7 Will you mind transfer me to your supervisor.

2
up now. 3 1.3 Listen to the intonation of the enquiries.
Write polite (P) or impolite (I).
Fill 3 your
1 a) P b) 5 a) b)
personal
details on 2 a) b) 6 a) b)
this form and 3 a) b) 7 a) b)
pay the deposit
today! 4 a) b)

(Deposit is non- LEARN TO

4
)
MANAGE ENQUIRIES

4 A Put the words in the correct order to make

sentences.
TRY THIS a) transferring / you / mind / would / me / .

AMAZING APP b) that / just / difficult, / it’s / be / sorry / to / …

New Life-organiser app is now
c) a / me / with / minute / bear / .
available for Android users.
There is a free 5 d) question, / keeping / got / you / I’ve / one / if / I’m /
for the first month. more / not / .

e) you / keep / to / sorry / .

f) hold / minute? / just / you / a / I’ll / can / on / see / .

Guys
& B 1.4 Listen to the conversation and read the

Gals audio script on page 74. Tick the sentences above

which are used. Which sentence is not used?

Tickets available for matinée

performance – due to limited
availability of seats, seating
is not 6 and
two- 7
-one deal
does not apply to this show.

M01_SO_WB_UINGLB_7186_U01.indd 8 24/09/2015 10:30

 2.1

VOCABULARY GRAMMAR
ISSUES

1 A Write the problem for each

headline. The first letters are given.
PRESENT PERFECT SIMPLE AND CONTINUOUS

2 A Match the beginnings a) and b) with the endings i) and ii).

1 a) She’s done
2
b) She’s been doing
LOCAL PEOPLE REJECT i) her homework since she got home from school.
PLANNED POWER STATION

ISSUES
ii) all her homework.
1 do 2 a) I’ve sent
b) I’ve been sending
Electricity and gas i) twenty-five application letters this morning.
prices rise by 23% ii) application letters all morning. I need a break!
3 a) Pete’s called
2 ec
b) Pete’s been calling
i) you all evening. Is your mobile on?
NUMBER OF PEOPLE SLEEPING ii) and le you a message.
ON CITY STREETS RISING 4 a) I’ve read this magazine.
3 ur b) I’ve been reading this magazine.
i) Do you want to borrow it when I’ve finished?
PRESIDENT ASKS FOR ii) Do you want to borrow it?
CHANGES IN GOVERNMENT 5 a) Julia’s gone to the gym –
b) Julia’s been going to the gym
4 po i) and she’s ten kilos lighter now.
ii) shall I ask her to call you back?
OCEAN TEMPERATURES 6 a) The temperature has dropped
RISE BY 0.5°C b) The temperature has been dropping
5 gl i) all day.
ii) to minus thirty.
RAILWAY WORKERS GO ON STRIKE B 2.2 Listen to the sentences and repeat what you hear.
Pay attention to the stress and rhythm.
6 in
3 Complete the blog post with the present perfect simple or
PRIVACY AT RISK FROM continuous form of the verbs in brackets. If both are possible,
INTERNET COMPANIES use the continuous form.
7 et

NO RAIN FOR FOURTH MONTHS –

FARMERS WORRIED

8 ru

I1 (travel) all my life and I 2 (visit) more

B 2.1 Listen and check.
than twenty-five countries, many of them less rich than my own. I
3
(often / want) to take something to repay people for
C Listen again and write the words their hospitality but I 4 (never / know) what to choose.
next to the correct stress pattern. Anyway, recently I 5 (explore) a number of websites
Oo that give advice and I 6 (find) a great one called
Ooo stuffyourruck-sack.com. It was created by Kate Humble, who
7
(present) wildlife programmes on television for many
oOo
years. It’s a beautifully simple idea: the website matches up charities
oOoo that need stuff with people who are willing to provide and deliver it.
ooOo Travellers 8 (tell) the website about 187 organisations
in eighty-one countries, and these include schools needing books
or footballs, orphanages needing clothes and toys and trade
organisations needing mobiles. So far it looks as if the response
9
(be) good and the website 10 (recently /
appear) in a ‘Find of the Year’ survey of new sites.

M02A_SO_WB_UINGLB_7186_U02.indd 9 24/09/2015 10:28

 2.1

LISTENING C Listen again and make notes about:

a) why the speaker chose that particular action
4 A Read the text and answer the questions. b) what problems each speaker experienced.
1 What is the aim of the organisation? How does it Speaker 1 a)
want to achieve it?
b)

2 Which of the ideas 1–8 are connected to the Speaker 2 a)

environment (E) and which are connected to b)
personal and social development (PS)?
Speaker 3 a)
b)
In 2004, a small London-based community Speaker 4 a)
organisation called We Are What We Do b)
published a book, Change the world for
a fiver*. It contained fifty simple actions VOCABULARY PLUS
which ordinary people could do to make
VERBS/NOUNS WITH THE SAME FORM
the world a better place. Now it is a global
movement with a lively website, millions of 5 A Complete the sentences with the correct form of
active participants and more than 130 ideas the words in the box.
for actions. decrease project record permit appeal
Its motto is: 1 In the 2008 Olympics, Usain Bolt set three world
SMALL ACTIONS × LOTS OF PEOPLE = BIG CHANGE. including the 100 metres.
2 If you stay in Spain for more than ninety days you
need to apply for a resident’s .
3 CCTV cameras have been successful, with a huge
in incidents of violence.
4 Police have launched a nationwide for
help to find a missing sixteen-year-old.
5 The National Gallery is planning to
gigantic images of Picasso paintings onto the
outside of the building.
6 The Water for You scheme is a to give
hundreds of people access to clean water.
1 Use a biro from start to finish E
7 Researchers South American river
2 Smile and smile back turtles talking to each other underwater.
8 The amount of ice at the South Pole
3 Do something you think you are unable to significantly over the last ten years.
do 9 Students to work and study in this
4 Buy fairly traded products country.
10 Environmentalists to supermarkets to
5 Remember people’s names reduce the amount of food waste.
6 Turn off the tap when you brush your B 2.4 Listen and check your answers.
teeth
7 Say ‘no’ to plastic bags whenever possible C Listen again and underline the stress in the words
you wrote in Exercise 5A.
records
8 Learn one good joke
*£5

B 2.3 Listen to four people speaking about

their experiences. Which ideas 1–8 in the text in
Exercise 4A did each one try?
1 2 3 4

10

M02A_SO_WB_UINGLB_7186_U02.indd 10 24/09/2015 10:28

 2.2

READING C Match the quotes a)–e) with one of the

paragraphs in the article.
1 A You are going to read about a course that trains people to be a) I had to get right underneath and it was
spies. Read the list and tick the three things that you think are difficult to fix it on securely.
most important for a spy to be able to do. b) I’m a location manager for a TV company
a) break into a property and we need a place to film.
b) drive fast without getting into an accident c) I’m going on safari and I’ll be back in two
c) follow someone without getting caught months.
d) pretend they are someone else d) It’s just another thing that girls do better
than boys!
e) use karate or other martial arts
e) I used to work at a men’s clothing store in
f) win the trust of a stranger
Soho – that’s how I got this job.
B Read the article. Which three things from the list above are D Find words and phrases in the article
mentioned?
that match definitions 1–8.
1 2 3
1 can’t replace (paragraph 1) is no substitute for

SPY?
2 fast and intensive period of training
SO YOU WANT TO BE A (paragraph 1)
3 someone who wants to be something;
potential (paragraph 2)
1 Despite recent developments in surveillance technology, a camera
is no substitute for the human eye and there will always be a need 4 believable (paragraph 3)
for that most secretive of professions, the spy. In the BBC3 series,
Spy, a group of eight volunteers took a two-month crash course in 5 become unnoticeable (paragraph 4)
spying. Their trainers were former spies and experts in fields such
as psychology and body language. 6 work secretly with a different identity
2 Before they joined the course, the would-be spies were allowed (paragraph 5)
to tell only one person what they were really doing; for everyone 7 look similar to everything around you
else, they had to invent a believable cover story to explain their (paragraph 6)
two-month absence. A couple of them immediately got into 8 tell secrets to (paragraph 6)
trouble when their story of a two-month job in New York resulted
in friends promising to visit them.
3 As soon as they arrived at headquarters and before they had
time to unpack, the eight ‘spies’ faced their first challenge: they VOCABULARY
had just ten minutes to talk their way into the flat of a complete SURVEILLANCE
stranger and be seen by their trainers drinking a glass of water
on the balcony. It’s a great task and one often used by real spy
agencies to test their spies’ abilities to act under pressure and
2 Complete the sentences. The first letters
are given.
think up plausible reasons to gain access to places.
1 When you id someone or
4 The recruits learnt about surveillance techniques including how to something you recognise and correctly
‘go grey’ and disappear into a crowd and also how to organise a name someone or something.
surveillance operation on a house. This meant breaking into the 2 People or organisations that are in charge
property, planting secret cameras and bugs and fixing tracking of a particular country or area are called
devices to cars. the au .
5 Another week, the recruits had to go undercover, adopt new 3 If something is a de to
identities and take temporary jobs in a gym, a clothes shop and crime, it acts to reduce the chance of it
a barber’s. They had to convince their co-workers that they were happening.
genuine, gain their trust and finally persuade one of them to do 4 To st information is to keep
something wrong, for example to lie or to sign a false document. facts in a computer or in a file.
6 At the end of the experience, what qualities did they think were 5 To find information on a computer is to
important for being a spy? ‘A spy needs to be a quick thinker, ac data.
work well under pressure and be able to blend in.’ It helps to 6 Carefully watch something over a period of
be a woman: ‘Sandy, our female trainer, loved to remind us how time, for example a nurse mo
women made better spies.’ So if you are a tall male it’s probably a patient’s condition.
not worth applying. And were any of the participants keen to 7 Crime pr is all about stopping
become a spy? Certainly not one married candidate: ‘A Service something bad from happening before it
insider told me that there is an exceptionally high divorce rate in occurs.
the spy business with a lot of agents marrying their secretaries – 8 If you ke tr of
the only person they can confide in and trust.’ someone who is moving, you always know
their position. 11

M02A_SO_WB_UINGLB_7186_U02.indd 11 24/09/2015 10:28

 2.2

GRAMMAR 4 Complete the sentences with the correct active or passive form
of the verbs in brackets.
THE PASSIVE

3 A Complete the sentences with the passive TECHNOLOGY UPDATE

form of the verbs in brackets. Currently hundreds of trainee medical students
(teach) through the online virtual

STRANGE
1

world Second Life. Once a day students 2

BUT TRUE!
(send) to locations in the online world to treat computer-generated
patients. When they are there, virtual equipment can
3
(use) to check the patients at the scene
and then the trainees can 4
(decide) on
1 All gondolas in Venice, Italy the best course of action. The training tool has been a great success
must
so far and from next year it 5 (use) at a
(paint) black unless they
number of medical schools around the world.
belong to a high official.
Pollution is an ever-growing problem in our cities, but in the near future
2 The modern Frisbee
a new system 6 (allow) traffic managers
(invent)
to identify pollution hotspots. It 7
(be)
by the Frisbie Pie Company
possible to alter the movement of cars through the city by changing
in 1946 when their pie tins
(throw) the traffic light sequencing to direct cars away from problem areas.

around by employees during breaks. A computer 8 (also / send) commuters

warning text alerts on their mobile phones so they can decide how
3 Over the centuries, Korea
to avoid the hotspot. The new pollution monitoring system
(invade) more 9
(test) successfully for the first time at
times than any other country in the world.
a trial last month and could 10 (introduce)
4 The white surface of the Taj Mahal as soon as next year.
(gradually /
damage) by pollution and is turning yellow.
5 British guidebooks in the nineteenth WRITING
century advised women to put A LETTER OF COMPLAINT; LEARN TO USE FORMAL
pins in their mouths to avoid WRITTEN LANGUAGE
(kiss) in the
dark when trains went through tunnels. 5 A Correct the mistakes in the underlined phrases.
6 You are more likely
Dear Sir or Madam,
(kill) by a champagne 1
I am writing with regard for my stay in one of your hotels.
cork than a poisonous
spider, but most I stayed at the Riley Hotel in Belfast from 14 to 16 June and
experienced a number of problems. Firstly, the room had not been
people are more afraid of spiders. properly cleaned. Secondly, there were no tea- or coffee-making
7 Kangaroos can facilities in the room. Finally, there was a party in the room under
mine and it kept me awake until early morning.
(find) in the wild in only
two countries: Australia I have already spoken to the hotel manager about this but she was
and New Zealand. quite rude and suggested that I write to you.
In order 2to dissolve this matter, I am requesting that you refund the
8 When Christopher Columbus money for my stay at the hotel. 3Please contract me within ten days
‘discovered’ America of the date of this letter 4to convince that this step has been taken.
in 1492, the continent 5
Thank you for your promptly attention to this matter.
(already / explore) by the Vikings from
6
Yours faithlessly,
Norway over three centuries earlier. Viola Gresham

B Two of the facts above are false. Which B Write a letter of complaint (120–150 words) to a restaurant
are they? where you recently had an important lunch, e.g. a meeting or a
first date. Include three things that went wrong.

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 2.3

FUNCTION
OPINIONS

1 A Cross out the unnecessary words in the But you said

underlined phrases. no mobile phones
A: Do you think students should be allowed in class.
to use their phones in class?
B: Yeah, 1I’m not in favour of that. The way
I see it is that students would be more
motivated if they could use phones,
maybe to make short movies or things
like that.
A: Mm, 2I’m not being so sure, you know
how kids are. 3It seems that to me that
they’d just start texting each other
whenever they were bored.
B: Mm, well, 4I’m agree to a certain extent. They
would certainly need very strict rules, you know,
about turning them on and off. But phones
could be useful for things like practising
languages or setting homework reminders. VOCABULARY
A: Yes, 5I can suppose so, but what about bullying, you know, kids OPINION ADJECTIVES
sending each other nasty messages? Or phones could be a
target for thieves. 3 A Put the letters in bold in the correct
B: Is fair enough, but either of those things could happen aer
6
order to make adjectives. The first letter is
school. underlined.
A: Hmm. 7I see your point is, but 8I’m still not so convinced. I think A: What are the drink drive laws in your
on balance it’s better to keep them out of classes. country?
B: 9I don’t disagree. I think we should encourage them. B: Zero tolerance. It’s 1glelial
to drive if you’ve drunk any alcohol at all.
B 2.5 Listen or read the audio script on page 75 to check.
A: That seems like a 2rasnoaeble
C 2.6 Listen to the opinion phrases and repeat what you law to me.
hear. A: Models shouldn’t wear fur. It’s 3chutainel
to kill animals just for
fashion.
LEARN TO B: I’d go along with you there, but what
SUPPORT YOUR VIEWPOINT about in really cold places?
A: I think it’s possible that one day everyone
2 Complete the second sentence so that it has a similar meaning will have a microchip under their skin
to the first. Start with the words given. from birth.
1 The latest research has found that profiles on social B: Really? I find the whole idea deeply
networking sites are accurate descriptions of people’s 4
birdugsint .
personalities.
A: Jan’s gone too far this time! His idea at the
According .
meeting was 5uregasouto !
2 Kids still enjoy dolls, electric train sets and Lego.
B: I agree. I thought it was silly and
Toys like . 6
irepsrsbenilo .
3 Japan is one of many countries where fish is an important part
A: I entirely agree.
of the diet.
In many countries, for instance . B 2.7 Listen and write the adjectives
4 People are said to be attracted to partners who look like them. next to the correct stress patterns.
Apparently, people . Ooo
5 There is no evidence that coffee increases long-term memory. oOo
As far as I know, . oOoo
6 Media studies, Sports studies and Dance are examples of ‘so’ ooOoo
subjects and are no longer being offered in some colleges.
‘So’ subjects such . C Listen again and repeat what you hear.

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 R1 REVIEW 1: UNITS 1–2

GRAMMAR VERB TENSE REVIEW VOCABULARY REVIEW

1 Complete the article with the past simple, 3 Complete the sentences with the correct words or phrases.
present perfect simple or present perfect 1 a people person/down-to-earth
continuous forms of the verbs in brackets. a) Lena’s a : she loves talking to everyone she
meets.
Grandmother passes driving b) Tessa will always tell you what she thinks, she’s very
test on 950th attempt .
2 awkward/embarrassed
Cha Sa-soon 1 (want) to drive for
years and last week she 2 (move) a) The article is called ‘Top health questions you are too
a step closer to that dream: she 3 to ask’.
(pass) the written exam for a driving licence on b) I was with my husband when we ran into his ex-wife. It was
her 950th attempt. very .
‘I 4 (try) to pass this test for 3 relieved/impressed
over four years,’ said the sixty-eight-year-old
a) Beth thought she’d lost her passport so she was incredibly
grandmother. ‘And now I 5 (finally
to find it.
do) it. Over the past two years a lot of people
6
(tell) me I’m crazy, but I don’t b) The boss seemed with my work on the report
mind. If you have a dream, you can’t give up.’ and he’s giving me tomorrow off.
She 7 (become) a bit of a legend 4 non-refundable/two-for-one
at the testing centre. ‘It 8 (be) a) The deal is only available on Monday
difficult to see her fail so many times,’ said the evenings.
centre director. ‘And we 9 (hope)
b) A deposit is required when booking the
that sooner or later she would get through. She’ll
holiday.
be missed, that’s for sure,’ he 10
(add). ‘A day without Cha is like a day without 5 monitor/keep track of
our favourite granny.’ a) When I’m working on a painting I never the
Mrs Sa-soon 11 (spend) over five time. It drives my wife crazy.
million Korean won on fees so far; now she just b) We’re going to try you on this new treatment and we’ll
needs to pass the practical test and after she your progress carefully.
12
(pass) that she’ll be given
6 identify/deterrent
a licence.
a) Are the fines working as a/an to pollution?
b) Can full body scanners at airports illegal
products coming into the country?
2 Match the sentence halves. 7 illegal/unethical
1 I’ve never seen snow
a) Hunting elephants is but hunting deer is
2 I’d never seen snow allowed with a permit.
a) until I went to Austria. b) Buying an essay from the internet and saying you wrote it is
b) in my life. totally .
3 I couldn’t find a job 8 disturbing/outrageous
4 I haven’t been able to find a job a) It was absolutely that the workers were told
a) aer university. of their job losses by text message.
b) since university. b) I found the programme about child beauty competitions
5 No one has seen her slightly .
6 She was last seen 9 irresponsible/reasonable
a) a week ago. a) I think it’s to refuse to pay for the food – no
b) in the past week. one could eat it.
7 I’ve been seeing a therapist b) Lending money to people who can’t afford to pay it back is
8 I’ve seen a therapist just .
a) three times now.
b) regularly.
4A Look at the underlined sounds in each group. Circle the word
with the different sound.
9 Many students have been arriving late
1 authority, nervous, awkward
10 Many students arrived late
2 identify, crime, relieved
a) recently.
3 outrageous, information, decrease
b) the other day.
4 witty, permit, disappointing
11 I thought I understood this
5 non-refundable, urban, frustrated
12 I’ve understood everything
a) so far. B R1.1 Listen and check. Then listen and repeat.
b) before now.

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 REVIEW 1: UNITS 1–2 R1

GRAMMAR DIRECT AND INDIRECT QUESTIONS FUNCTION POLITE ENQUIRIES

5 Change the direct questions into indirect questions. 7A Underline the correct alternative(s).
1 What were you like ten years ago? 1 Yes, Mr Lawson. How can I help/refund/answer you?
Can you tell ? 2 I was wondering/would wonder/wonder whether I
2 How do you think you’ve changed? could move it to the week aer.
I’d be interested . 3 And would there be any chance of book/booking/
3 What have you done that you are most proud of? to book in a friend?
Would you mind telling ? 4 Could you/Would you mind/I’d appreciate telling me if
4 Is it possible for a person to stay the same all his life? that’s going to cost more?
I wonder . 5 Can you/Could you/Do you tell me why I’ve been kept
on hold for so long? It’s really annoying.
5 Who has influenced you the most?
6 I’d appreciate it/thank you/be grateful if you could
Could you tell ?
put it in an email.
6 Would you like to direct a movie yourself?
I was wondering . B Match replies a)–f) to enquiries 1–6 above.
a) The computers are extremely slow today. I’m very sorry.
VOCABULARY PLUS WORD BUILDING: NOUNS b) Just a moment. Sorry, you’ve just taken the last place.
c) Of course. I’ll confirm all the details straightaway.
6 Find and correct the mistakes in the formation of the d) Sorry to keep you. That will be 250 euros extra.
words in bold. e) I’m calling to enquire about a booking I made last week.
f) Bear with me a minute. Yes, that booking is transferable.

The worst day of my life VOCABULARY ISSUES

My first solo piano concert in the music 8 Read the clues and complete the crossword.
academy – it should have been the best day 1 2
of my life. Of course, I felt a touch of 1anxious
before the performance and I arrived early only
to find that they had replaced the piano that I
had practised on with a different one. The new
3
piano wasn’t bad, but because of my 2nervous
and 3frustrated I made a lot of mistakes. I was 4

very 4disappointment in myself and it was all 5

very 5embarrassment. Afterwards there was a
lot of 6awkward at the reception, since people
didn’t know what to say, I wished the earth 6
would swallow me up. 7

Across
1 An issue about principles of what is right and wrong.
5 A problem relating to trade, industry and the
management of money.
7 This problem happens in or is related to the
countryside.
8 This social issue relates to the government, politics
and public affairs of a country.
Down
2 A problem that relates to industry or the people
working in it.
3 This issue affects or includes the whole world.
1 4 4 These issues happen in one particular country and
2 5 do not involve any other countries.
3 6 6 A problem relating to towns and cities.

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 R1 REVIEW 1: UNITS 1–2

VOCABULARY PLUS VERBS/NOUNS WITH THE cause film predict ask

SAME FORM

9A Complete the news reports with the correct form

Together forever?
of the words in the box.
In an experiment which is being carried out in
decrease research import desert produce
fine record project appeal permit the USA, married couples 5 having a
conversation. They 6 to discuss topics
that 7 some friction in their relationship
A group of rock stars are 1 for people in the past. Based on just several minutes of the
to fund a new 2
aimed at preventing material, it can 8 with high accuracy
malaria. Recent medical 3 shows who will still be together in fifteen years and who
there is a dramatic 4 in the disease will divorce.
when malaria nets are provided for families.

find give face design

Fifty-two tourists have been rescued from the
5
near the Step Pyramid in Egypt
after temperatures reached 49 degrees Celsius
– the highest level ever 6 in the
CARE BEARS FOR THE ELDERLY?
area. The tourists were stranded when their bus
In the coming years, many countries 9
broke down. The group’s tour operator has been
the challenge of an aging population and a shortage
arrested for failing to obtain a 7
to conduct business in the area and has been of nurses. The Japanese-produced Robo-bear
ordered to pay a 8 .
10
to help with tasks such as lifting and
moving patients. The first human-shaped robots
11
to be too frightening for patients and
And in business, a number of European countries so now the Robo-bear 12 the head of a
are planning to cut 9 from the United friendly cartoon bear.
States as trade tensions continue. The USA has
recently increased taxes on 10 coming
from abroad to an all-time high.
FUNCTION OPINIONS

B R1.2 Listen or read the audio script on 11 Put the words in the correct order.
pages 75–76 to check. 1 your / I / but / point, / see

C R1.3 Underline the stress in words 1–10. Then 2 of / in / that / favour / I’m
listen and check.

3 with / don’t / you / agree / I

GRAMMAR THE PASSIVE
4 extent, / certain / a / to / but / agree / I
10 Complete the articles with the active or passive
form of the verbs in the boxes. 5 not / still / I’m / convinced
think score complete ask
6 what / mean / I / see / you

Improve your IQ 7 not / sure / so / I’m

In a recent experiment, two groups of people
1
to spend time writing down some
sentences, one group about a typical university
professor and the other about a football hooligan.
They then 2 a trivia test. The result: the
‘professor’ group 3 much higher than
the other group. It 4 that this is due to
‘priming’ the brain in a positive way to get it to think
more intelligently.

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 REVIEW 1: UNITS 1–2 R1

CHECK
Circle the correct option to complete the sentences. 16 I ten cups of coffee and it’s only
1 Do you know ? noon.
a) she’s going b) whether she’s going a) had b) ’ve had c) ’ve been having
c) where is she going 17 A: They really shouldn’t have closed the school.
2 Sign up for the classes as soon as you can – there is B: I agree , but there were good
, so do it as soon as possible. reasons for it.
a) limited enrolment b) fill in your details a) for a certain extent b) to a certain extent
c) free trial c) to a certain point
3 A: Your clothes are soaking wet! 18 The president’s for the early release
B: Yes, I in the rain. of the hostages has not been successful.
a) walked b) ’ve walked c) ’ve been walking a) project b) appeal c) record
4 violence is a growing problem in 19 Some say that a guard dog is the best
times of unemployment. to crime.
a) Domestic b) Economic c) Global a) deterrent b) monitor c) access
5 They the report for days and it’s still 20 We’ve been very lucky .
not finished. a) yet b) already c) so far
a) ’ve been writing b) ’ve written 21 They found out that all their movements
c) ’ve been written by CCTV cameras.
6 Could you tell me ? a) were being monitored b) were monitoring
a) what means that b) what that means c) have monitored
c) what does that mean 22 Would there be holding my place?
7 I’m phoning a course. a) any chance for b) any chance of
a) to enquire about b) about enquiring c) any chance
c) enquire about 23 She’s been feeling a lot of about the
new job – that’s why she can’t sleep.
8 Corruption isn’t only deeply , it’s also
. a) amusement b) anxiety c) creativity
a) disturbing/irresponsible b) reasonable/unethical 24 the minimum voting age being
decreased to sixteen.
c) disturbing/unethical
a) I totally disagree b) I’m against
9 We need to all their comings and
goings over the next twenty-four hours. c) I see your point
a) keep track of b) surveillance c) permit 25 The most way forward seems to be
to organise a meeting to discuss the issue calmly.
10 I felt some when I couldn’t make
myself understood in Spanish. a) reasonable b) irresponsible c) outrageous
a) frustrating b) frustration c) frustrated 26 The murderer yet.
11 Teachers want what students don’t like. a) hasn’t caught b) wasn’t caught
a) to tell b) to be told c) being told c) hasn’t been caught
12 I hate speaking in public – I always get very 27 There are lots of homeless people sleeping in the
. streets. It’s the capital city’s greatest
problem.
a) nerves b) nervousness c) nervous
a) industrial b) rural c) urban
13 I Rita recently. Is she OK?
28 He always knows a good joke, he’s .
a) didn’t see b) haven’t yet seen c) haven’t seen
a) a good laugh b) a computer geek
14 A: What ?
c) down-to-earth
B: She’s great! I really like her.
29 You got the highest mark in the exam? I’m really
a) ’s your new boss like b) does your new boss like
.
c) ’s like your new boss
a) relieved b) anxious c) impressed
15 My mum was thrilled to hear the news.
30 He once last week.
a) very b) fairly c) absolutely
a) hasn’t visited b) didn’t visit c) has visited

RESULT /30

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