TN PrintDrive Support and Reference
TN PrintDrive Support and Reference
December 2008
PrintDrive Support and Reference
• The purpose for this presentation is to address general information
and requirements for PrintDrive, and to address problems commonly
reported from the field.
• This is not a full field service manual for PrintDrive, but rather is
provided as a supplement.
• E.g.:
“TN Apogee PrintDrive S3 Windows 2003 Setup”
PDS3_Win2003_[60_00020561].pdf
• Sections addressed:
1. Engines and engine interface cards
2. PrintDrive SYSTEM Issues
3. Features sometimes overlooked in Update F
4. Duplex Proofing
5. What is “Allow Server Synchronization”?
6. PrintDrive LE
7. Diagnostic Tools
8. Suggestions for managing Apogee X/Prepress
import of PrintDrive S2 and S3 “backup” jobs
9. What to gather when debugging is needed…
• SCSI
• Various vendor cards, adapters used for Agfa 3rd party devices.
• Krause Laserstar
• 5V PCI card – proprietary from Krause
• Used with VLF Laserstar devices
• Limited install base
• TCP/IP
• Using network interface card (NIC) either on-board or through adapter bus.
• File system
• File based output device drivers may be used to interface with 3rd party engine workflows.
• null
• Agfa Avalon LF
• Agfa Avalon VLF
• Agfa Xcalibur 45 (with v4.0 software or later)
• Agfa Xcalibur VLF 50 (with XXT imager)
• Agfa Xcalibur VLF 60 (with XXT imager)
• Agfa Xcalibur VLF 70 (with XXT imager)
• Agfa Xcalibur VLF 80 (with XXT imager)
• Agfa Xcalibur VLF 83 (with XXT imager)
• SCSI
• Agfa Palladio
• Agfa Palladio M
• FlatRite PF-R1050
• PolaProof
• Prediction 2230a
• TrendSetter
• Krause Laserstar
• LaserStar LS 140C
• LaserStar LS 170C
• LaserStar LS 200C
• “DR” – data rate (in MB/sec) measured in the transfer of image data to the
output device. The data rate is controlled by the speed of:
• speed of the imager (how fast is engine demanding data)
• speed of the interface to the engine (PCI card, APIS)
• size of image (resolution, width, height)
• rate at which PrintDrive is preparing data
• APIS commands are sent by the driver to query the engine configuration. E.g.:
{SRGX2;6} – driver queries info about plate id 6
{RSPA0;2400;51872;61512;2;12;3;651x549x12AZ;190;0;2} – engine replies that plate is named
“651x549x12AZ”, 51872 pixels (@2400dpi) in fast scan, 61512 pixels in slow scan
• A problem from a field installation may be that the plate load started, the plate went into the drum,
but then imaging never started. With knowledge of when this happened, you may review the APIS
trace file to confirm the expected results:
• Things to check:
• Q: At some point after the plate load command (FP) is issued with a sequence #, does the engine
issue an MP25 for the sequence number?
• A: If NO, then there is a problem with the engine – check OCT and engine error recovery status
• A: If YES,
• Q: Is the sequence number the expected value? (disregard MP25 message for plates being
imaged in front of this one)
• A: If NO, then there is a problem with the engine software – check for latest version (Gary
Carlson, Stein Bratland).
• A: If YES, then there is a problem with PrintDrive (not recognizing that plate is ready).
• Verify that PrintDrive Update F Service Pack 4 is installed.
• Restart the PrintDrive device. If necessary restart the AGFAOutputControl service.
• Latest software
• The Agfa Services Library has many other items including outdated software (e.g.
Update D, Update E), temporary patches (e.g. various Update E hot fixes, patches),
and supplemental files (e.g. the original SW PrintDriveS3 UpdF HF Proofing
Resources)
• None of these files are needed if installing with latest PrintDrive software.
• It is necessary that the current user have credentials that allow access to
the PrintDrive Raster Data directory.
• This is common with user accounts that are common across multiple computers
or users that are configured in a domain.
• Credentials also may be established by mapping a network share by IP address
on the PrintDrive Raster Data computer to a local drive letter, and providing a
supported user name and password recognized by that computer.
• NOTE: It is important to map the network share by IP address, and not by
hostname.
• To correct this:
• Run the new utility “PrintDrive_Hostname_and_IP_Address_Fixer.exe”, or
• Re-install PrintDrive software after hostname has been changed.
1607 AGFAOutputControl2
• These are all fixed with the 1608 AGFAOutputControl
exception of the range of ports
1610 AGFAApisIn
used by the “AGFAOutputControl”
& “AGFAOutputControl2” 1611 AGFAInkDrive
1615 AGFAFileService
1671 AGFAInkDrive
• Despite this limitation, we have
only had a few instances where a 1672 AGFAImport
conflict occurred. In these cases, 1673 AGFAFileService
it was with the range of ports used 1674 AgfaPdfRip
by the “AGFAOutputControl” &
1675 AGFAOutputControl2
“AGFAOutputControl2” services.
7000 - 7099 AGFAOutputControl
[HKEY_LOCAL_MACHINE\SOFTWARE\Agfa\PrintDrive\AGFAOutputControl2]
"PortLowerLimit"="7100"
"PortUpperLimit"="7199"
#--------------------------------------------------------
• Limitations
• Use of the PCD with PrintDrive Series 3 is only recommended for attempting to restore jobs
that were originally saved from Series 1 or 2 using hardware compression.
• Driver Installation
• PCD driver is installed automatically into the system32/drivers directory in a usable form by
the PrintDrive installer.
• No plug & play driver for Win2000. Disregard “Found New Hardware” messages.
• Scripts
• TechNote: Describing how to set up PrintDrive and ApogeeX for these use with
GOSS web press systems
“TN GOSS Compliant Web CIP3”
TN_GOSS_Compliant_Web_CIP3.pdf
• Engines supported
• Automated usage
• Other alternatives
• File-based
• “PostScript Proofer (Duplex)”
• There are a few important details that must be satisfied for duplex
proofing to succeed:
A. Ability to center the press sheet:
1. extract the press-sheet from the plate image, OR
2. trim image data from the plate image, whereby the resulting image
includes a centered press-sheet
• WHY? The image sent to the proofer must have the press sheet centered
in order for the front and back images to align.
• PROBLEM:
• Flats may be composed to be loaded onto press in a WIDE orientation (where the gripper
edge is on the long axis of the plate), or in a TALL orientation (where the gripper edge is on
the short axis of the plate).
• For duplex proofing, always assumes flats to be printed in a WIDE orientation based on the
width and height of the flat.
• However when TALL flats rendered to PrintDrive, duplex proofs may not align properly
based on the workstyle used.
• Unfortunately there is no information in the job describing how the plate will go on press.
• WORKAROUND:
• Encoding “<#>” into the job name, proof engine name, or proof media name allows
PrintDrive to interpret the flat geometry for a TALL-on-press configuration.
• The substring “<#>” in the job name, proof engine name, or proof media name designates
that the duplex proof should treat the flats as being configured to be loaded on press in the
TALL orientation.
1. Incomplete “work items” could be created when processing was interrupted, or multiple render TP’s used.
E.g.:
• PrintDrive proofing Sheet 1F with only Cyan and Magenta received.
2. When a job element is deleted from the ApogeeX Client, the job element previously sent to PrintDrive would
not be deleted.
• PrintDrive job did not display fact that ApX job was being modified.
3. ApogeX Client user could not stop a job from plating on PrintDrive, or if job was being edited in ApogeeX the
job elements could not be suspended on PrintDrive.
• A job could be plated and put on press with incorrect content.
4. Users could not fully automate ApogeeX/PrintDrive configuration if it was necessary to keep job on
ApogeeX for reprocessing until it was processed and deleted on PrintDrive.
• This required manual intervention to delete jobs from ApogeeX client.
5. Duplicate or missing separations on the PrintDrive job, but the job looks OK on the ApogeeX side.
• Some separations processed by ApX do not display in the job, or multiple (e.g. two Cyan separations on a plage) result.
7. Users with MIS systems could not track job processing results from PrintDrive.
• Messaging from MIS only available from ApX, but not from PD processing.
1. Using information from ApogeeX, PrintDrive guarantees that incomplete “work items” will not
occur.
3. ApogeeX Client users can halt job or job element processing on PrintDrive.
• “STOP PLATING”.
• “REJECT” job elements.
4. When “delete after imaging” is selected in an ApogeeX flow that includes a PrintDrive_TP,
then the job will remain on ApogeeX until it is deleted from PrintDrive.
5. The job processing to PrintDrive ensures that no separations will be deleted automatically,
and no separations will be duplicated.
6. InkDrive and Backup work items will be displayed on PrintDrive when the job is completed
processing from ApogeeX.
7. Event signaling allows ApogeeX server to forward PrintDrive processing results to MIS
through JMF messaging.
• PrintDrive Pilot
• Support for Remote PrintDrive Pilots
• Ability to view and edit job properties in PrintDrive Pilot job list
• Thumbnail view in PrintDrive Pilot (except when HotTIFF is used)
• Usage of “Print Sub-Area” from thumbnail view
• Device Scanner
• Poker.exe
• TIFF Condenser
• Double click on
AGFATD.exe.
• Click “Browse” and find
TIFF file.
• Typically, we use the
default dialog settings.
• The information is posted
in a “Debug Window”
behind the main dialog.
• Unsupported resolution
• The “XResolution” and
“YResolution” are 3200.
• This may generate an input error,
as 3200 is not supported by the
imaging engine.
…OR…
• As a rule:
• Do not uninstall PrintDrive until all archives have been imported
to Apogee Prepress.
• If done as a trade-in, a soft dongle may be needed for continued
operation.