Performance appraisal is used to evaluate employee performance systematically and identify strengths and weaknesses to help with growth. It provides feedback and guides compensation. Training managers ensures effective appraisals by designing tools and processes and educating on feedback, goals, and legal guidelines. Total quality management is a system where all employees work to maintain high standards through continual improvement, customer focus, and strategic processes. It aims to exceed customer and stakeholder expectations through an integrated, process-centered approach.
Performance appraisal is used to evaluate employee performance systematically and identify strengths and weaknesses to help with growth. It provides feedback and guides compensation. Training managers ensures effective appraisals by designing tools and processes and educating on feedback, goals, and legal guidelines. Total quality management is a system where all employees work to maintain high standards through continual improvement, customer focus, and strategic processes. It aims to exceed customer and stakeholder expectations through an integrated, process-centered approach.
Performance appraisal is used to evaluate employee performance systematically and identify strengths and weaknesses to help with growth. It provides feedback and guides compensation. Training managers ensures effective appraisals by designing tools and processes and educating on feedback, goals, and legal guidelines. Total quality management is a system where all employees work to maintain high standards through continual improvement, customer focus, and strategic processes. It aims to exceed customer and stakeholder expectations through an integrated, process-centered approach.
Performance appraisal is used to evaluate employee performance systematically and identify strengths and weaknesses to help with growth. It provides feedback and guides compensation. Training managers ensures effective appraisals by designing tools and processes and educating on feedback, goals, and legal guidelines. Total quality management is a system where all employees work to maintain high standards through continual improvement, customer focus, and strategic processes. It aims to exceed customer and stakeholder expectations through an integrated, process-centered approach.
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STAFF APPRAISAL TRAINING AND TQM
Performance Appraisal is the systematic evaluation of the performance of employees and to
understand the abilities of a person for further growth and development. Performance appraisal is generally done in systematic ways which are as follows:
The supervisors measure the pay of employees and compare it with targets and plans. The supervisor analyses the factors behind work performances of employees. The employers are in position to guide the employees for a better performance.
Objectives of Performance Appraisal
Performance Appraisal can be done with following objectives in mind:
A) To maintain records in order to determine compensation packages, wage structure,
salaries raises, etc. B) To identify the strengths and weaknesses of employees to place right men on right job. C) To maintain and assess the potential present in a person for further growth and development. D) To provide a feedback to employees regarding their performance and related status. E) To provide a feedback to employees regarding their performance and related status. F) It serves as a basis for influencing working habits of the employees. G) To review and retain the promotional and other training programs.
Advantages of Performance Appraisal
It is said that performance appraisal is an investment for the company which can be justified by following advantages:
Promotion: Performance Appraisal helps the supervisors to chalk out the promotion programs for efficient employees. In this regards, inefficient workers can be dismissed or demoted in case. Compensation: Performance Appraisal helps in chalking out compensation packages for employees. Merit rating is possible through performance appraisal. Performance Appraisal tries to give worth to a performance. Compensation packages which includes bonus, high salary rates, extra benefits, allowances and pre-requisites are dependent on performance appraisal. The criteria should be merit rather than seniority. Employees Development: The systematic procedure of performance appraisal helps the supervisors to frame training policies and programs. It helps to analyze strengths and weaknesses of employees so that new jobs can be designed for efficient employees. It also helps in framing future development programs.
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Nazeer Ahmad - 17 STAFF APPRAISAL TRAINING AND TQM
Selection Validation: Performance Appraisal helps the supervisors to understand the validity and importance of the selection procedure. The supervisors come to know the validity and thereby the strengths and weaknesses of selection procedure. Future changes in selection methods can be made in this regard. Communication: For an organization, effective communication between employees and employers is very important. Through performance appraisal, communication can be sought for in the following ways: Through performance appraisal, the employers can understand and accept skills of subordinates. The subordinates can also understand and create a trust and confidence in superiors. It also helps in maintaining cordial and congenial labor management relationship. It develops the spirit of work and boosts the morale of employees. All the above factors ensure effective communication.
Motivation: Performance appraisal serves as a motivation tool. Through evaluating performance
of employees, a person’s efficiency can be determined if the targets are achieved. This very well motivates a person for better job and helps him to improve his performance in the future.
Performance Appraisal Training & Development
Training prepares managers to conduct effective performance appraisals. Creating training and development tools to ensure that managers conduct performance appraisals effectively involves designing the process, training employees on how to use the tools, training managers on how to provide feedback and set performance goals while adhering to legal guidelines, distributing resources including instructions and monitoring the whole process. Comprehensive performance appraisal training and development enable organizations to validate that their employees have the right skills and knowledge to complete job tasks and produce quality products and services.
Features of Staff Appraisal
Training and development activities designed to support an effective performance appraisal process involve establishing an ongoing communication process between employees and managers. Learning how to define job responsibilities, competencies and performance measures ensures the performance appraisal process works to improve employee’s achievement.
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Total Quality Management
A system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company's operations A core definition of total quality management (TQM) describes a management approach to long- term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Primary Elements of TQM
TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. Many of these concepts are present in modern quality management systems, the successor to TQM. Here are the 8 principles of total quality management:
Customer-focused: The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement—training employees, integrating quality into the design process, or upgrading computers or software—the customer determines whether the efforts were worthwhile. Total employee involvement: All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and when management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment. Process-centered: A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation. Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM. Micro-processes add up to larger processes, and all processes aggregate into the business processes required for defining and implementing strategy. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Business performance must be monitored and communicated continuously.
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An integrated business system may be modeled after the Baldrige Award criteria and/or incorporate the ISO 9000 standards. Every organization has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been fostered. Thus, an integrated system connects business improvement elements in an attempt to continually improve and exceed the expectations of customers, employees, and other stakeholders. Strategic and systematic approach: A critical part of the management of quality is the strategic and systematic approach to achieving an organization’s vision, mission, and goals. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component. Continual improvement: A large aspect of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and effective
Key Takeaways Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. It is used in manufacturing to streamline supply chain management, improve the customer service, and ensure that employees are trained. The focus is to improve the quality of an organization's outputs, including goods and services, through continual improvement of internal practices. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
Conclusion Total quality management (TQM) proponents support the elimination of performance appraisal because it is perceived as contradictory to the purposes of TQM. However, performance appraisal researchers, as well as management practitioners, have argued against the elimination of performance appraisal in quality-oriented organizations. TQM and performance appraisal are quite complementary, such that each adds value to the operations of the other and to the organization as a whole.
Performance Management Is The Current Buzzword and Is The Need in The Current Times of Cut Throat Competition and The Organizational Battle For Leadership
Download ebooks file (Ebook) From Trauma to Enlightenment: Self-Therapy in Twelve Steps by Daniel Mackler, Frederick Tim ISBN 9780578018560, 057801856X all chapters
Performance Management Is The Current Buzzword and Is The Need in The Current Times of Cut Throat Competition and The Organizational Battle For Leadership
Download ebooks file (Ebook) From Trauma to Enlightenment: Self-Therapy in Twelve Steps by Daniel Mackler, Frederick Tim ISBN 9780578018560, 057801856X all chapters
