1.

) Virtual reality simulations require special interface devices that transmit the sights,
sounds, and sensations of the simulated world to the user.
(TRUE)
2.) Which of the following is a valid reason why many organizations have established
knowledge management programs?
(they want to foster innovation by encouraging the free flow of ideas within the
organization, including its business partners)
3.) The ______ provides a convenient and efficient means of capturing and storing all
components of the knowledge base.
(knowledge acquisition facility)
4.) In a case-based system, each case typically contains a description of the problem plus a
solution and/or the outcome.
(TRUE)
5.) Neural networks use the concept of survival of the fittest as a problem-solving strategy.
(FALSE)
6.) Artificial intelligence involves training human minds to mimic a computer's data
processing ability.
(FALSE)
7.) Shadowing is defined as ___________.
(a new employee observing a senior employee to learn how the job is done)
8.) Many organizations actively attempt to convert tacit knowledge into explicit knowledge
(TRUE)
9.) The knowledge base stores ___________.
(All of the relevant information, data, rules, cases, and relationships that an expert system
uses)
10.) If a multimedia file is very large, it might be necessary to compress it so that it
can be downloaded or emailed.
(TRUE)
11.) Enterprise search software ___________.
(uses search technology to find information within an organization)
12.) Simplified user interfaces in expert systems permit decision makers to develop
and use their own expert systems.
(True)
13.) Multimedia includes visual elements, such as text, photos, graphics, and video
that communicate a message, but does not include audio.
(False)
14.) The inference engine in an expert system interacts with the other expert system
components to provide expertise
(True)
15.) Augmented reality has the potential to ________.
(superimpose digital data over real photos)
16.) "Leveraging the expertise of people across the organization" is cited as a benefit
of implementing a knowledge management system. What does that mean?
(enabling employees to share and build on one another's experience and expertise)
17.) The interface between the experts and the knowledge base is equipped with
_______.
(a knowledge acquisition facility)
18.) Neural networks ________.
(can process many pieces of data at the same time and learn to recognize patterns)
19.) The first step in implementing a knowledge management project is to connect the
knowledge management efforts to organizational goals and objectives.
(True)
20.) Tacit knowledge is hard to measure and document because it is ___________.
(not objective or formalized)
21.) In a vision system, the computer makes a decision, analyzes the results, and then
makes a better decision based on the analysis.
(FALSE)
22.) An expert system shell is a suite of software that enables the construction of a
knowledge base and/or an interface for user interaction.
(true)
23.) Metadata, while useful to others, is not useful to analysts in making judgments
about the interpretation and value of content.
(FALSE)
24.) The test designed to determine whether a computer can successfully impersonate
a human is known is the _______.
(Turing Test)
25.) A perceptive system _______.
(understands visual images)
26.) When implementing a knowledge management system, what does "getting
employees to buy in" mean?
(a work culture that places a high value on developing and sharing tacit knowledge)
27.) A neural network is a computer system that can recognize and act on patterns or
trends that it detects in large sets of data.
(True)
28.) Joint problem solving is a process used to capture tacit knowledge by having a
novice and an expert work side-by-side to solve a problem. With this process, the expert's
 approach is slowly revealed to the observant novice.
(True)
29.) An artificial intelligence system is a computer system that ________.
(can learn, reason, and self-correct, like humans)
30.) A physician's knowledge for diagnosing a rare illness and prescribing a course of
treatment is an example of _____ knowledge.
(tacit)
31.) which of the following best describes informatics?
(combination of information technology and traditional disciplines)
32.) In machines, heuristics involves abilities such as understanding visual images,
processing and manipulating symbols, and being creative and imaginative.
(False)
33.) Streaming video means to _____.
(play the video while it is being downloaded)
34.) A __________ is an approach to solving problems based on the theory of
evolution.
(genetic algorithm)
35.) Game theory is a mathematical theory for developing strategies that ________
while adhering to a given set of rules and constraints.
(maximize gains and minimize losses)
36.) When audio files are played after they have been downloaded from the Internet, it
is called streaming audio.
(False)
37.) Expert systems are used by experts.
(FALSE)
38.) In expert system terminology, a knowledge user is defined as _______.
the person or group who uses and benefits from the system)
39.) In an expert system, a rule is _____.
(a conditional statement that links conditions to actions or outcomes)
40.) Today's organizations continue to use robots to perform dull, dirty, and/or
dangerous jobs.
(False)
41.) The primary purpose or use of virtual reality systems is to help people with
disabilities perform various tasks.
(FALSE)
42.) A community of practice is a group of people __________.
(with common interests who come together to create, store, and share knowledge of a
specific topic)
43.) Bioinformatics help unlock the secrets of the human genome with the objective of
preventing diseases and saving lives.
(True)
44.) Enabling business users to define organizational policies is one capability of a
business rules management system.
(True)
45.) Assistive technology products are a wide range of adaptive and rehabilitative
devices to help people__________.
(with disabilities perform tasks that they were formerly unable to accomplish or had great
difficulty accomplishing)
46.) What is the common business term for "try to build on expertise and knowledge
of others in the organization, instead of developing expertise and knowledge"?
(don't reinvent the wheel)
47.) Robotics, vision systems, natural language processing, learning systems, and
neural networks are all examples of expert systems
(FALSE)
48.) Multimedia is text, graphics, video, animation, audio, and other media that can be
used to help an organization efficiently and effectively achieve its goals.
(True)
49.) By allowing a computer to capture, store, and process visual images, 3D machine-
vision systems can be used to increase the accuracy and speed of industrial inspections of
parts.
(True)
50.) n an expert system, the inference engine is the component that seeks information
and relationships and then delivers the expert advice.
(True)
51.) An expert system usually cannot explain the reasoning behind its
recommendation. You would need to consult the real human expert for such an
explanation.
(False)
52.) The domain expert is the person who has training or experience in the design,
development, implementation, and maintenance of an expert system.
(False)
53.) The _____ relays the sense of touch in the virtual world.
(haptic interface)
54.) A __________ is software used to define, execute, monitor, and maintain the
decision logic that is used by the operational systems and processes that run the
organization.
(business rule management system)