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    Corrective and Preventive Action (8D) Report: Cust. Complaint Serial Number Cust. Complaint Ref. No. & Date

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    Deepak Hole
    A customer complained that ring parts did not meet impact property specifications, with observed values lower than required. An investigation found the likely root cause was insufficient quenching, as oil was used instead of water. As a short term fix, the blocked heat treated parts were rejected. Long term corrective actions include quenching future batches in water instead of oil to achieve the desired mechanical properties. Preventive actions specify using water quenching for this material grade going forward. The 8D report will be closed once no issues are reported over three batches or the customer confirms acceptance.

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    Corrective and Preventive Action (8D) Report: Cust. Complaint Serial Number Cust. Complaint Ref. No. & Date

    Uploaded by

    Deepak Hole
    91 views1 page
    A customer complained that ring parts did not meet impact property specifications, with observed values lower than required. An investigation found the likely root cause was insufficient quenching, as oil was used instead of water. As a short term fix, the blocked heat treated parts were rejected. Long term corrective actions include quenching future batches in water instead of oil to achieve the desired mechanical properties. Preventive actions specify using water quenching for this material grade going forward. The 8D report will be closed once no issues are reported over three batches or the customer confirms acceptance.

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    Original Title

    8D-2145

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    A customer complained that ring parts did not meet impact property specifications, with observed values lower than required. An investigation found the likely root cause was insufficient quenching, as oil was used instead of water. As a short term fix, the blocked heat treated parts were rejected. Long term corrective actions include quenching future batches in water instead of oil to achieve the desired mechanical properties. Preventive actions specify using water quenching for this material grade going forward. The 8D report will be closed once no issues are reported over three batches or the customer confirms acceptance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    91 views1 page

    Corrective and Preventive Action (8D) Report: Cust. Complaint Serial Number Cust. Complaint Ref. No. & Date

    Uploaded by

    Deepak Hole
    A customer complained that ring parts did not meet impact property specifications, with observed values lower than required. An investigation found the likely root cause was insufficient quenching, as oil was used instead of water. As a short term fix, the blocked heat treated parts were rejected. Long term corrective actions include quenching future batches in water instead of oil to achieve the desired mechanical properties. Preventive actions specify using water quenching for this material grade going forward. The 8D report will be closed once no issues are reported over three batches or the customer confirms acceptance.

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    of 1

    Cust.

    Complaint
    20-21/021
    Serial Number
    Corrective and Preventive Action (8D) Report Cust. Complaint Ref.
    Email Dated : August 8, 2020 3:03 PM
    No. & Date
    Die No. SODF-2145 Mode E-mail / Phone / Letter
    Customer M/S ULTRA Engineers Type New / Repetitive
    Part Name Ring Qty. (Nos.) 02 Nos
    Total Weight
    Part No. 100005475 ROLLED RING 2880 x2470x 56 MM 2698
    Kgs.
    1) Describe the Problem : Impact properties are not as per specification. Observed values are lesser than specified requirements.

    2) CFT Leader Name & Designation : Mr Vinod Sawale

    CFT Members Prod. Rakesh Kalekar Engineering Nitin Arsule


    Name & QA M Rajan Die Shop & Tooling -
    Signature MQC & HT SD Gadgil PPC / Dispatch Ranjeet Popalghat
    3) Short Term Action / Correction

    Responsibility / Quantity checked Quantity


    Sr. No. Heat Code Quantity blocked TOTAL Where Action
    Date TOTAL NC parts
    Heat No :
    1. RR3-2145 2 WIF Nil SD Gadgil 2 2
    D1914249
    4) Root Cause Analysis : Why did it occur? Escape Points : Why was it not detected?
    Why? Insufficient quenching effects towards core of the shaft Why? The first testing itself carried out at customer end
    Why? The quenching media used is oil being a material grade 42CrMo4 Why?
    Why? Why?
    Why? Why?
    Why? Why?
    Root Cause: Insufficient quenching effect Root Cause: In house checking not done as per customer specification

    5) Corrective Actions Responsibility Date

    a. Quenching in water instead of oil, to get the desired properties at specified depth SD Gadgil During HT of next batch

    b. Due to water quenching , will get better benefit of transformation hence improvement in mechanical
    properties .

    6) Preventive Action (Deployment to other Parts/Standardisation) Responsibility Date


    For 42CrMo4 grade to achieve the desired properties, the water quenching is recommended instead of oil
    SD Gadgil From next HT
    quenching.

    7) Changes in existing documents / Addition of new documents (Tick if applicable for belwo documents with Target date)
    Process Flow PFMEA Quality Plan Control Plan Procedure/WI Drawing Process Training Plan Risk Assessment Management of Contingency Plan
    /WS/Format
    Chart Sheet Change

    Remark :
    8) Conclusion ( Verification for effectiveness of actions ): To be monitored

    Status : Open / Closed (Tick as Applicable)

    8D Closure Procedure: 8 D will be considered as closed if it meets any or all of the below mentioned criteria
    1) No problem reported in three consecutive batches shipped after implementation of Corrective Actions
    2) Customer communication for acceptance 8D
    3) No revert from customer till 30 days of submission of 8D
    Prepared By : SD Gadgil Approved By : Vinod Sawale
    (Name & Sign.) (Team Leader Name, Sign. & Date)
    F-QA-28 / Rev.: 03 / Date: 10-Jul-2019

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