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    Ogl 481 Pro-Seminar I Module 1 - Pca - Choosing An Organization

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    The author works as the supervisor of the business office at Regional Health Services of Howard County (RHSHC), a rural health facility in Iowa. As supervisor, they oversee registration, billing, claims, insurance, and finances. The situation involves a patient complaint about a possible HIPAA violation by an employee in the business office divulging private health information. All employees in the business office are female, so it is unclear which individual breached confidentiality. As the supervisor, the author must ensure HIPAA compliance and privacy protections for patients at their organization.

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    Ogl 481 Pro-Seminar I Module 1 - Pca - Choosing An Organization

    Uploaded by

    api-529016443
    278 views4 pages
    The author works as the supervisor of the business office at Regional Health Services of Howard County (RHSHC), a rural health facility in Iowa. As supervisor, they oversee registration, billing, claims, insurance, and finances. The situation involves a patient complaint about a possible HIPAA violation by an employee in the business office divulging private health information. All employees in the business office are female, so it is unclear which individual breached confidentiality. As the supervisor, the author must ensure HIPAA compliance and privacy protections for patients at their organization.

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    ogl 481 pro-seminar i module 1- pca- choosing an organization

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    The author works as the supervisor of the business office at Regional Health Services of Howard County (RHSHC), a rural health facility in Iowa. As supervisor, they oversee registration, billing, claims, insurance, and finances. The situation involves a patient complaint about a possible HIPAA violation by an employee in the business office divulging private health information. All employees in the business office are female, so it is unclear which individual breached confidentiality. As the supervisor, the author must ensure HIPAA compliance and privacy protections for patients at their organization.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    278 views4 pages

    Ogl 481 Pro-Seminar I Module 1 - Pca - Choosing An Organization

    Uploaded by

    api-529016443
    The author works as the supervisor of the business office at Regional Health Services of Howard County (RHSHC), a rural health facility in Iowa. As supervisor, they oversee registration, billing, claims, insurance, and finances. The situation involves a patient complaint about a possible HIPAA violation by an employee in the business office divulging private health information. All employees in the business office are female, so it is unclear which individual breached confidentiality. As the supervisor, the author must ensure HIPAA compliance and privacy protections for patients at their organization.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    The key takeaways are that the organization provides a full scope of healthcare services to patients and aims to provide quality and safe care. The supervisor's role is overseeing the business office which handles billing, claims, and patient information. The situation is that a patient complained someone in the business office leaked their confidential information in violation of HIPAA. The two biggest concerns are that the patient did not identify who leaked the information and all business office staff are female.

    The supervisor's role is overseeing registration, billing, and the business office. They ensure questions are answered and report to the CFO and CEO.

    A patient complained that someone in the business office leaked their confidential information in violation of HIPAA regulations.

    PCA-CHOOSING AN ORGANIZATION 1

    PCA-Choosing an Organization

    Describe your Organization

    The organization I work for is Regional Health Service. RHSHC is a rural health

    facility that is located in Cresco, Iowa. It is an affiliate of Mercy One. RHSHC offers a

    full scope of health care services from bringing new life into the world, caring for

    patients through illnesses and emergencies, providing health care services for individuals

    in their own home, offering long term care options, and finally, offering physical,

    emotional, spiritual and social support at the end of life. This continuum of care is

    provided by dedicated health care professional staff who look forward to taking care of

    patients and their families (Regional Health Services of Howard County: IA). At

    Regional Health Services of Howard County, our daily commitment to our patients,

    employees and community is to provide quality and safe care. Our commitment is

    evident in the following continuous efforts we sustain.

    Describe your Role in the Organization

    My role within Regional Health Services of Howard County is that I am

    supervisor of the Business Office. As the supervisor in the business office, I look over

    registration for outpatient and the billing department. The business office handles claims,

    insurances, revenue, and charges. If they have any questions or concerns, they can come

    to me directly. I report to Diane and she is the CFO at Regional Health Services of
    PCA-CHOOSING AN ORGANIZATION 2

    Howard County. Diane then reports to Robin, who is the CEO at Regional Health

    Services of Howard County.

    Describe the situation

    The situation that is happening in my organization regards confidentiality and

    HIPAA laws and regulations. Since our organization is a rural health hospital and clinic,

    we see a lot of different patients on a daily basis. In the business office, we are able to see

    all the patient’s information with the doctors and all their personal information if needed

    when it comes to billing out their claims. But with that, we do have to follow HIPPA

    regulations and guidelines. Employees cannot just go snooping around in patients' private

    information because we want to know for ourselves. HIPAA establishes rules that require

    healthcare organizations to control who has access to health data, restricting who can

    view health information and who that information can be shared with. HIPAA helps to

    ensure that any information disclosed to healthcare providers and health plans, or

    information that is created by them, transmitted, or stored by them, is subject to strict

    security controls. Patients are also given control over who their information is released to

    and who it is shared with (HIPAA Journal , 2019). RHSHC takes HIPAA very seriously

    and as a supervisor of the Business Office, I have to make sure that my team is following

    HIPAA. As the text talks about this week, managers and supervisors are supposed to see

    the big picture and look out for their organization’s overall well-being (Bolman & Deal,

    2017, chap. 1, para. 26 ). With that being said, as supervisor of the business office, I need

    to be able to look out for our patients at Regional Health Services of Howard County and

    their confidentiality. I need to make sure my team is following all the rules and

    regulations when it comes to HIPPA.


    PCA-CHOOSING AN ORGANIZATION 3

    The situation I am having to handle over the next five modules is that we had a

    patient that had complained to our head of board with RHSHC. This patient was upset

    because someone in the business office had broken HIPPA regulations and gave out

    confidential information. The patient did not know who did it though. Per the head of

    board, the patient stated, “they knew that it was from the business office and it was a

    woman. I am not exactly sure what woman it was, but she leaked information about me

    that should never have been leaked. I am very upset and hope that you take care of this!”

    With this, there are two biggest concerns because the patient did not give us exactly what

    team members did break HIPPA regulations and that all the team members in the

    business office are female.


    PCA-CHOOSING AN ORGANIZATION 4

    References

    Bolman, L. G., & Deal, T. E. (2017). Reframing organizations: Artistry, choice, and leadership

    (6th ed.). San Francisco, CA: Jossey-Bass

    Journal, H. (2019, February 20). Why is HIPAA Important? Retrieved October 16, 2020, from

    https://www.hipaajournal.com/why-is-hipaa-important/

    Regional Health Services of Howard County: IA. (n.d.). Retrieved October 16, 2020, from

    https://www.mercyonenorthiowaaffiliates.org/rhshc/

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