Programme & Abstracts Booklet: The 2 International Conference On Governance and Service Delivery in Developing Economies
Programme & Abstracts Booklet: The 2 International Conference On Governance and Service Delivery in Developing Economies
Programme & Abstracts Booklet: The 2 International Conference On Governance and Service Delivery in Developing Economies
Oh Uganda!
The land of freedom,
Our love and labor we give,
And with neighbours’ all,
At our Country’s call,
In peace and friendship, we’ll live.
Oh Uganda!
The land that feeds us,
By sun and fertile soil grown,
For our own dear land,
We’ll always stand,
The Pearl of Africa’s Crown
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
I
am delighted to welcome you to this 2nd International Conference on Governance and Service Delivery in Developing
Economies hosted by Uganda Management Institute (UMI); a leading Management Development Institute in East
and Central Africa. We are grateful that so many of you have travelled from far to Uganda to join us here in this
conference. UMI holds these conferences on a two year interval to sustain the debate on management challenges that
perennially contribute to failure of developing economies to meet their development targets. The conference theme for
this year is “Accountability, Innovations and Quality Public Service Delivery”. This conference comes at a time when
Africa and other developing economies have for long needed sequential review of their Management, Leadership and
Governance systems to inculcate a culture of accountability, innovations as well as quality service to the population.
Our programme over the next four days will highlight policy-oriented research on governance and service delivery
under six (6) thematic areas:
i. Public Sector Reforms
ii. Governance and Sustainable Development Agenda
iii. Performance Management, Monitoring and Evaluation
iv. E-Governance
v. Addressing Persistent Corruption
vi. Education Leadership and Management
Ladies and Gentlemen, I hope experiences that we will gain from scholars, researchers, policy makers and practitioners
from diverse disciplines of Public Management will enable us to collectively generate practical strategies for improving
governance processes, curbing corruption and improving service delivery. This conference should bridge the gap
between theory and practice and explore new approaches to governance and management of nations. We are here
to identify unresolved management policy issues and explore how we might reach new resolutions to our existing
challenges.
Therefore, I would like to thank the UMI fraternity, our partners and funders who have worked together to make this
conference a reality. Special regards to the people that have not only paid to attend this conference, but also and
most importantly to those that burnt the midnight candle to deliver rich and exciting papers that shall be delivered for
discussion.
I salute the Government of Uganda through the Ministry of Education and Sports, Ministry of Public Service, Ministry
of Foreign Affairs, Ministry of Internal Affairs, Ministry of Local Government, Uganda Police Force, Parliament of
Uganda, State House and our development partners especially the UN Women, Inter-University Council for East Africa
(IUCEA), Centenary Bank, UMEME, URSB, IASIA, AAPAM, Amsterdam University, Tampere University and many
others for the financial, moral and technical support extended towards hosting this 2nd International Conference on
Governance and Service Delivery in Developing Economies.
As I conclude let me extend my gratitude to the Chief Guest, H.E General Yoweri Kaguta Museveni, Keynote Speaker,
H.E President Thabo Mbeki, Plenary Speakers, Session Chairs, Organizing Committee and Scientific Committee for
organizing such a successful conference.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
CHIEF GUEST
The President of the Republic of Uganda / Visitor to UMI
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
KEYNOTE SPEAKER
H.E President Thabo Mvuyelwa Mbeki
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PLENARY SPEAKERS
Dr. John-Mary Kauzya, (PhD)
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
International Taskforce on Standards of Excellence in Public Administration Education and training. He is working with
the Africa Public Sector Human Resource Managers’ Network (APS-HRMnet) and the African Association for Public
Administration and Management (AAPAM) in professionalising the management of human resources in the public
service in Africa. He is a Member of the Advisory Board of “Public Money and Management: Integrating Theory and
Practice in Public Finance and Management”) an Independent international review of finance, management and policy
in the Public Service of the Chartered Institute of Public Finance and Accounting (CIPFA). In recognition of his work
in Public Administration and Public Policy, he was awarded with the O.P DWIVEDI AWARD 2014 by the International
Association of Schools and Institutes of Administration (IASIA) for Outstanding Contribution to Public Administration
and Public Policy in the World. He has widely published in various areas of governance and public administration
including a widely acclaimed book; “Excellence and Leadership in the Public Sector: The Role of Education and
Training” edited with Prof Allan Rosenbaum. Championing creativity and innovation in Public Sector Institutions, he
is an acknowledged expert and advocate of transformational Leadership in the context of Sustainable Development
Goals.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Wilson Muyinda Mande is a Ugandan academic and the current Vice Chancellor
of Nkumba University. Mande is Professor of Business Administration and has
served in several positions at the university. He worked as Head of Department,
School of Business Administration, Academic Registrar and Deputy Vice Chancellor
of Nkumba University. Prof. Mande has undertaken consultancies in areas of
education; management, monitoring and evaluation; training; human resources
and policy development with national and international organisations like NCDC,
UWASNET, HURINET, NARO, TASO, MS Denmark, SOS Children Villages, Mildmay
International, Stromme Foundation, World Vision, Danida, Ford Foundation, UNISA,
UMI and UNESCO. He also served as a Member of the Board of World Vision
Prof. Wilson Muyinda Mande International; Board Member of TASO Global; Chair of Uganda Policy Management
Forum based at UMI and Member of National Council for Higher Education. He
is the Founding Editor of University Vice Chancellor Forum (UVCF) Bulletin and
Nkumba Business Journal. He also serve as the Chair of Editorial Board, Ugandan
Journal of Management and Public Policy Studies; Reviewer for International
Journal of Organizational Analysis; African Business Ethics Journal and Editorial
Board Member of Makerere Journal of Higher Education. Prof. Mande has over
67 publications in forms of books, chapters in books and journal articles. He holds
PhD in Leadership and Ethics from the University of Aberdeen in the UK; a STM
from Union in New York (USA); a MA from Virginia (USA); a BD from ATIEA; a
Diploma from Makerere; a Diploma from Lund in Sweden; and Advanced Certificate
in Educational Management from Leicester (UK).
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Andrew Mwenda is a Uganda print, radio and television journalist, and the Founder
/Managing Director of Independent Publications Limited, the publishers of The
Independent, East Africa’s leading current affairs news magazine. He sits on the
Presidential Advisory Committee of H.E President Paul Kagame of Rwanda. Mwenda
served as a visiting Fellow at Yale University (2010); John Knight Fellow at Stanford
University, in the United States between 2006 and 2007; a visiting Lecturer at the
University of Florida, Gainesville in 20105and visiting Fellow at the Africa Study
Centre of the University of Leiden, in the Netherlands (2003). Mwenda worked as
Political Editor of Daily Monitor and General Manager of its affiliate FM radio, KFM
before establishing The Independent in 2007. He has also worked as a Consultant
for the World Bank, the World Resources Institute and Transparency International;
Mr. Andrew Mwenda
written for international news media like Des Spiegel and the International Herald
Tribune, New York Times and Foreign Policy; produced documentaries for BBC
World Television and Radio. In 2005, he was among sixteen Senior Journalists
invited by the British Government to discuss with Prime Minister Tonny Blair on the
Commission for Africa. In 2010, he was nominated by Foreign Policy among the
Top 100 Global Thinkers; Africa’s Future Leaders by Africa Study Institute as an
Archbishop Tutu fellow (2009); and a Young Global Leader by the World Economic
Forum (2008). Mwenda won the International Press Freedom Award (2008) by the
Committee to Protect Journalists in tribute to his commitment to a free press in
Uganda and the whole world and the Outstanding Alumni Award from the British
Council (2006). Mwenda is one of the most recognised African voices in the global
debate on the failures of foreign aid to Africa and the need for investment and trade
as drivers of growth. A TED speaker, he is a regular speaker at conferences across
the world. Mwenda has also authored and co-authored articles for international
academic journals like Africa Affairs, Journal of Modern African Studies, Review
of African Political Economy, Journal of Commonwealth Studies, Journal for
Contemporary African Studies and the Journal of Democracy on top of publishing
chapters in several books among others. He holds a Master of Science degree in
Development Studies from the University of London’s School of Oriental and African
Studies and a Bachelor’s degree in Journalism from Makerere University in Uganda.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Betty Claire Mubangizi is a Full Professor of Public Administration and holds the
NRF–DST Research Chair in Sustainable Local (Rural) Livelihoods. Previously,
Professor Mubangizi served as Dean and Head of School of Management, IT and
Governance; Dean of the School of Built Environment and Development Studies;
and College Dean of Teaching and Learning in the College of law. She was a
member of the Scientific Committee of the Comparative Research Programme on
Poverty (CROP) based at the University of Bergen in Norway and appointed by the
International Social Science Council. She is the managing Editor of the African
Prof. Betty Claire Mubangizi Journal of Governance and Development and Editor of the Loyola Journal of Social
Sciences. She has over 50 publications in the form of Journal articles, Chapters in
books and Journal editorial. She has successfully supervised many Doctoral and
Masters Students and serves as external examiner for several universities. Professor
Mubangizi’s Research Chair in Sustainable Local (Rural) Livelihoods is couched in
the practice of public administration and focuses on the public service delivery
system as critical to reducing social exclusion and rural poverty. Theoretically, the
work of her Research Chair will draw on two distinct (though interrelated) theories;
organisational theory and institutional theory so as to examine the forward and
backward linkages between the state and agencies and/ or individuals responsible
for implementing public services and anti-poverty programmes in rural areas.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Seppo Hölttä has a PhD in Economics from the University of Joensuu, Finland. He
has served as a professor of Higher Education Management at Tampere University
from 2002 until his retirement in 2017. He is the founder and the head of the Higher
Education Group (HEG) at his university. He has worked as a visiting scholar at
UCL and Michigan State universities in the United States and has worked as a
guest professor at Beijing Normal University and Beijing University of Technology.
Professor Hölttä has worked in Africa in various roles for close to thirty years. Since
2011 he has worked as ahead of three leadership and management capacity building
programmes for Ugandan, South African, Cameroonian and Ethiopian universities
Professor Seppo Hölttä
funded by the government of Finland. In addition, he has leaded International
Doctoral and Masters programmes at his university training numerous Africans, in
particular from Uganda and Ethiopia.
Chairperson, E-Governance
Hajat Amaal Kinene Nsereko is a lady with a competitive mind, adaptive, imaginative,
creative, result oriented and a team builder as well. She has aspects that have been
cherished by most lucrative and competitive organisations as a means to achieve
a competitive edge in this turbulent, fragile and chaotic business environment.
Amaal has a Doctorate of Business Administration, CUM LAUDE (Finance Major)
the USA, Master of Business Administration (Finance & Accounting) of Makerere
University and Bachelor of Arts in Education of Islamic University in Uganda (IUIU).
Since September 2009 to date, Amaal has headed Quality Assurance Directorate
in various Universities. She is a trained Quality Assurance Officer with the Inter-
University Council of East Africa in collaboration with DAAD Germany. She is a
Dr. Hajat Amaal Kinene N.
Senior Lecturer in the Faculty of Management Studies at IUIU and has taught at the
Nsereko
Masters level and supervised over 50 students’ research to completion. She has
participated in various international, national and institutional level education related
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
consultancies, workshops and conferences. She has participated as both an internal and external reviewer at IUIU and
Ndejje University. She has served as an international reviewer in the Journal of Business and Administrative Studies
(IJBAS), Malaysia KKG Publications and East African Quality Assurance Network Journal. Further information about
Dr. Amaal can be got from www.drhajatamaal.com
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Oluka Pross Nagitta is a holder of PhD in Management Studies from the University of
South Africa. She holds a Master of Business Administration from Maastricht School
of Management, the Netherlands and a Professional qualification in Purchasing
(NEVI A-CIPS Accreditation). She is also a member of the Educational Programmes
Committee, African Institute for Supply Chain Research and Institute of Public
Procurement Professionals of Uganda. In the past six years, she was a Chairperson
Contact Committee at Uganda Management Institute and has trained various people
in Public Procurement and Supply Chain in various Universities in Uganda. Currently
Dr. Oluka Pross Nagitta she is working at Uganda Management Institute as a Lecturer and her teaching
and research interest is in Public Procurement and Supply Chain Management.
Pross has been part of the team that has carried out procurement audits in Uganda,
Tanzania and Malawi. Pross has also worked as a Lead Consultant in Sierra Leon,
under the UNICEF funded project which mapped the medicine supply chain. She
has researched widely in public procurement and presented several papers at
international conferences.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
David Ssekamatte holds a PhD in Education and Social Sciences of Carl von
Ossietzky University of Oldenburg, Germany and a Master of Arts in Economics
of University of Lucknow in India. David a Consultant / Lecturer Monitoring and
Evaluation (M&E) at the Uganda Management Institute and has more than 10 years’
experience in programme management, Monitoring and Evaluation (M&E) and
management consultancy in education and health sectors as well as youth and
children related programmes. He has also worked with various education service
and health related development organizations as a Programme Manager, Monitoring
and Evaluation (M&E) Manager before joining academia. His research interests are
Dr. David Ssekamatte mainly in the areas of sustainability education, environmental management, higher
education management and Monitoring and Evaluation. He has attended various
short-term trainings within and outside Uganda on competence-based training
and assessment, results-based monitoring and evaluation, outcome and impact
evaluation, research methodologies and research management, capacity building
and pedagogical skills for lecturers and research supervision, training of trainers
and project planning and management.
Rose Kwatampora Heads the Projects & Consultancy Department and serves
as Coordinator of UMI projects and consultancies including management of the
institute’s infrastructural development. She holds a PhD in Public Management
and Governance from North West University, South Africa focusing on unpaid care
work in Uganda. She holds Master of Science degree from the University of Ibadan-
Nigeria; a Bachelor of Science in Economics of Makerere University; a Postgraduate
Diploma in Financial Management and a Postgraduate Diploma in Project Planning
and Management of Uganda Management Institute. Rose is experienced in Project
Dr. Rose Kwatampora and Financial Management, Budgeting, Events Planning and General Management.
Oguttu (PhD)
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Jude Tibemanya Rwemisisi is a Social Scientist and Medical Anthropologist with over
20 years of research, program management, fundraising and knowledge translation.
He is a Senior Research Fellow at Uganda Management Institute and a PhD Scholar
at University of Amsterdam, Institute of Social Science Research and an affiliate
of Centre for Social Science Research on AIDS (CeSSRA) Makerere University.
Jude conducts research and program management in the areas of HIV and AIDS,
Child Affairs, Healthcare management systems, Alternative Healing, Adolescent
Reproductive Health, Migration Health, Disaster Management, Management of Post-
Jude Tibemanya Rwemisisi conflict interventions and has conducted consultancy for local and international
organizations including fhi360 (USA), SNG Uganda, Lakarmissionen (Sweden),
Reproductive Health Uganda, University Research Council (USA). Jude is widely
published in high impact factor journals including Human Resources for Health,
Health Policy and Planning (Oxford University), BMC Public Health, Midwifery,
Reproductive Health and contributes book chapters to Edited Books. Jude’s current
passion is mobilization of resources for uptake of research by policy makers and
practitioners across sectors of the Government of the Republic of Uganda and
popularization of effective avenues for dissemination of research.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
8:45 Arrival of Hon. Janet Kataaha Museveni, First Lady and Minister of Education and Sports
8:50 Arrival of H.E President Thabo Mbeki, Former President of Republic of South Africa
8:55 Arrival of H.E. Yoweri K. Museveni, The President of the Republic of Uganda
9.00-11:00 Opening Ceremony Master of Ceremonies: Mr. Mondo Kyateka Dr. Rose Kwatampora Venue: Nile Hall
• Anthems (Uganda National Anthem, East African Community Anthem, UMI Anthem) (10 minutes)
• Presentation by UTB: The Pearl of Africa as a Tourism Destination (10 minutes)
Speakers: Welcome Message: Dr. James L. Nkata, Director General, UMI (10 minutes)
• Remarks: Dr. Stéphane Monney Mouandjo Director General, CAFRAD (10minutes)
• Remarks: Hon. Janet Kataaha Museveni, First Lady and Minister of Education and Sports (15 minutes)
• Opening Speech: H.E. Yoweri K. Museveni, The President of the Republic of Uganda (20 minutes)
• Keynote Speech: H.E President Thabo Mbeki, Former President of Republic of South Africa (35 minutes)
• Book Launch (05 minutes)
• 10th Anniversary of the UMI Journal (05 minutes)
PARTNERS
11:00-11.30 Group photo & Coffee Break
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
11:30-1.00 Plenary Session Public Management and Service Delivery Venue: Nile Hall
Chair: Dr. John Mitala, Head of Public Service and Secretary to Cabinet
• Dr. John Mary Kauzya, Chief of Public Administration Capacity Branch, UNDESA- Enhancing Resilience in the Public Service in Africa: Effective
Delivery of Public Services during hard times (20 minutes )
• Mr. Andrew Mwenda (the Independent), Corruption and Service Delivery in Africa (20minutes)
• Prof. Juraj Nemec, Professor of Public Finance and Public Management, Masaryk University Czech Republic, (UNDESA CEPA Member & IASIA Board
Member)- Innovations in Public Service Delivery (20 minutes)
• Presentation of International Accreditation Certificates to UMI (10 minutes)
Q&A Sessions
1.00-2.00 Lunch
2.00-3.30 Panel Discussion: Framing Accountability, Service Delivery and Innovation Venue: Nile Hall
Chair: Mr. Alex Kakooza, Permanent Secretary Ministry of Education and Sports
• Prof Betty Mubangizi, School of Management, IT and Governance, University of Kwazulu Natal (15 minutes),
• Prof. Juraj Nemec, Masaryk University, Czech Republic, (UNDESA CEPA Member IASIA Board Member) (15 minutes)
• Prof. Patrick Ngulube, Professor, School of Interdisciplinary Research and Postgraduate Studies (SIRGS), UNISA (15 minutes)
Q&A Session
• Mr. Godfrey Ssemagoma (MoFPED), FMIS and Service Delivery (15 minutes
• Mr. George Nathan Bamugemereire (IGG), Innovative Strategies to Anti-corruption in Uganda, (15 minutes)
• Mr. Julius Kapwepwe (Uganda Debt Network), Budget Monitoring (15 minutes)
• Dr. Gerald Werikhe (AFLI) Parliamentary Score Card – (15 minutes)
Q&A Session
5:30-6:30 Internal Meetings: Venue Committee and Rapporteurs
7.00-10.00 Welcome Dinner: Dr. Rose Kwatampora & Adrian Beinebyabo Venue: Nile Hall
Welcome Remarks: Chev. Francis X. K Lubanga –Chairperson, UMI Governing Council (10 minutes)
Remarks: Hon. Wilson Muruli Mukasa, Minister of Public Service (15 minutes)
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
8.30-9.00 Day Three: Wednesday, October 23, 2019 Venue: Katonga Hall
Registration (Secretariat)
9.00-10.00 Plenary Session Chair: Prof. Betty Mubangizi Venue: Katonga Hall
Q&A Session
10.00-10.30 Coffee Break
10.30-1.00 Theme 1: Public Theme 2: Theme 3: Theme 4: Theme 5: Theme 6: Theme 7:
Sector Reforms Governance Performance E-Governance Addressing Education Leadership and UN-Women/
and Sustainable Management, Venue: Rwizi Hall Persistent Management Young Gender
Venue: Katonga Development Monitoring and Chair: Prof Patrick Corruption Venue: Orange Hall Researcher
Hall Agenda Evaluation Ngulube, Venue: Sezibwa Chair: Dr. Hajat Amaal N. Venue: Zambezi
Chair: Prof. Betty Venue: Mayanja Venue: Sipi Hall Hall Kenene Nsereko Hall
Mubangizi Hall Chair: Prof. Juraj Chair: Dr. Chair: Prof.
Chair: Prof. Nemec Sylvester Grace Bantebya
Godfrey Asiimwe Kugonza
Rapporteur Dr. Stella Dr. Edgar Dr. Wilberforce Dr. Elizabeth Dr. Prossy Oluka Assoc. Prof. Maria K. Prof. David
Kyohairwe Mwesigye Turyasingura Lwanga Barifaijo Baguma
15 Mins Assessing the Health Services Enhancing Factors influencing A Human Rights- Strengthening the link The effect
suitability of the and the Footpath evidence the coherent based Approach between education of Gender-
Build Operate and to achieving SDG in Program Digitization of to fighting institutions and the world related factors
Transfer option to in the East African Evaluation using Government corruption of work in Uganda, on Women
Botswana’s Public Region Participatory processes across in Uganda advancement
Private Partnership Research all policy areas and South B. Ahimbisibwe to Top-
programme David Baguma Methodologies and levels of Africa: Shared positions in the
Government perspectives Parliamentary
B. Motshegwa & D. Ssekamatte & to enhance an and comparative Service
T. Molokwane Mathabo Khau efficient Public lessons
Service Delivery in Esther
Kenya John C Mubangizi Namukasa
Jim Gitonga
Kauma & Willy
Nyaga Ireri
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
15 Mins The role of Advancing Climate Integrating Global, E-Channel Assessing Sustainable Development Women’s
Bureaucracy on the change adaptation Continental and Services Delivery: anti-corruption in the context of empowerment
Socio-Economic in Uganda’s Regional Agenda Can the Risks strategies: The Higher Education: interventions
Development of Agricultural in Uganda be managed for case of Malawi Approaches to achieving and women
Bauchi State Programming Profitability in a Transformation empowerment
for Sustainable Tasha Balunywa & Ugandan Bank Mustafa Kennedy in leadership:
Ja’afar Ibrahim Development: Key Vincent Operemo Hussein Stella Margaret Ujeyo, A case of
Dass & Lumi milestones and C.A. Bongomin Najjuma Rovincer & Pakwach
Musa, constraints R.Bisaso Leadership
F. Alinda, E. Project
Kisambira &
A. Kagoro Joan Asiimwe
15 Mins Contract The influence of An analysis of the E-Governance and Corruption Intersection of Gender and Job
Management for Civic Education on effects of Strategic Transparency in and Nigeria’s Agency, Participation Performance
enhanced urban Public Participation Planning Practices Nigerian Public Development and transformation among Judicial
service Delivery; in Governance on Disaster Service Conundrum: imperatives for Sustainable Officers at
a case of Tororo of Devolved Management The Need for Development in Education Nakawa Chief
Municipal Council Governments: in Kenya (A Musa Idris & a Benevolent Thamsanqa Thulani Magistrate Court
Naivasha Sub- case of State Shehu Jafaru Dictator. Bhengu
Michael Galukande county, Nakuru Corporations) Salisu Racheal
Kiganda County, Kenya. Linah Chepkoech F.A.C Akamere & Kemigisa
Samuel Ndagwe Boit, John Bii, Osuagwu Cajetan
Njenga Gitahi &
John Tanui
15 Mins Marketization of An assessment Monitoring, The Citizen Corruption The role of NGO
African Economies: of the factors Evaluation and Support Portal in Public Entrepreneurship interventions
A case of Uganda affecting Women Public Sector Procurement in training on spearheading and
Participation in the Performance in Suraj Ramgolam Uganda: What to Industrialization Process empowerment
Simon Ross Euku Politics of Gombe Uganda Do? in Tanzania: Perceptions of Adolescent
Local Government- from the supply side Girls in
Nigeria Musuya Robert Agwot Karamoja
N.Modibbo, Immaculate Komakech Mariam Ally Tambwe region. A case
A.Ibrahim & B. of Kotido
Mahdi Abubakar District.
Denis Iutung
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
15 Mins Elucidation of Effect of CitizenKnowledge How Can Mainstreaming A Kenyan perspective on Citizen driven
Principal Agency Participation Management E-Commerce a Multifacted Inclusive Education for innovations
relationship in the on Solid Waste and Transition: adoption improve approach to Sustainable Development: and delivery
Road Transport Management the Mechanisms integrated the War against Reality versus Objectives. of solid waste
Sector: Implication Service Delivery in
of Facilitating connectivity for Corruption in management
of PPP adoption for Makindye DivisionProfessional Africa’s E-tailers Africa Purity K. Gitonga services in
Uganda National of Kampala Capital
Pathways for Kampala City
Roads Authority City Authority, Young and P. Mthembu, L.N. Ifeolu John Koni
(UNRA Uganda Emerging Kunene & T.P Joy Asiimwe
I. Nuwagaba, L. Evaluators in Mbhele Turyamwijuka
Tshombe Luhiya, Josephine Kitaka Uganda (YEEs-
A. Nduhura, & Mwesigye Edgar Uganda)
B. Kisitu &R. Kateshumbwa V. Ssenyondo,
Kwatampora J. Byenkya & T.
Mwolobi
15 Mins The political Public Participation Organizational ICT usage and Effectiveness of Factors Behind Microfinance
economy of Health and Community Knowledge performance of Anti-corruption Consistent Decline in Scheme
in Uganda Development in Sustainability: the Health workers Measures in UCE Performance: A Services
Uganda: A case Nexus between at a Ugandan Uganda Comparison Of Secondary and Women
R. Basaza, E. Study of Kawempe Knowledge upcountry Referral Schools In Eastern Empowerment
Kyasiimire & H. Division Management and Hospital Pius Gumisiriza & Regions In Uganda in Kayunga
Ramadhan Organisational Robert Mukobi district. Case
Mohamed Yusuf Learning W. Ocen, M. Aida Nyenje of Village
Damei Wilberforce Basasa Muhenda Savings Loan
Turyasingura & J.R. Aduwo Association in
Busaama
Linus Innocent
Tushabe
15 Mins Corporate Addressing Health Knowledge Information When the Guards Student Leadership and Institutional
Governance Inequity through Management Communication are Vultures: The Governance in Public factors and
in Developing Community and Motivational Technology case of DIPF Management Development climate
Economies Based Education Theories for and Students’ Institutes of Uganda: change policy
Students’ Projects Managing Academic Jane Ayeko- Tokenism or Effective implementation:
Kennedy Ongoye Employees at the Performance was Kümmeth Participation? A case of
Ogwengo G.R. Ndaruhutse, place of work. conducted in C.S. Mayanja Ministry of
J. L. Nkata & D. Kakumiro District Water and
Nestel Muhammad Uganda Environment,
Wabuna Uganda
George Kyalikunda Simon Peter
Weredwong
PARTNERS
30
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
15 Mins Local Governments Succession Independence and Understanding Competition External Quality Assurance Gender Equity,
and the Planning and Interdependence of the relationship in Public Mechanisms and the Equality and
implementation Sustainability of Higher Education between Staff, Procurement: Quality Teaching and Diversity:
of the Rewards Non-Governmental Quality Assurance Processes, ICT Barriers hindering Learning in Higher Dighlighting
and Sanctions Organisations in Mechanisms in Infrastructure participation Education: A Systematic opportunities
Framework in Uganda- Africa and Data Quality: in Bidding for Review of Literature presented in the
Uganda Experiences Government B. Magezi, D. Onen & integration of
A.M. Nabachwa & Dennis Zami from the AIDS Contracts in Joseph Kimoga gender practices
William Kalanzi W. Turyasingura Atibuni Healthcare Uganda and promotion
Foundation Uganda of diversity in
Cares Faith Mbabazi trade in East
P. Muliika, M. Africa.
B. Muhenda &
J.Kimuli Betty lizzie. K.
Muvuma
15 Mins Inclusion A critic of the An assessment Assessment Model Private Assessment of the The role of
of Students Policy Frameworks of participants’ for Electronic prosecution of Working Environment on government
with Special that nurture perception of Information Corruption in East Teachers’ Performance in in curbing
Infrastructural Sustainable PPPs in Uganda. Systems success Africa Uganda Female Genital
Issues and Urban Housing A conceptual in a Developing Mutilation in
Challenges, Needs Development analysis of PPPs Country context: A Jamil D. Mujuzi George Mukose & Uganda: A
within Higher among low and and Value for case of Uganda Proscovia Namubiru case of Amudat
Education in middle income money for Uganda Ssentamu District
Uganda Urban households National Roads Hussein Muhaise
Authority Gabriel Achia
T. D. Balojja Andrew Amara Innocent Lokiru
Nuwagaba
1.00-2.00 Lunch
2.00-3:00 Plenary Session Chair Dr. Stéphane Monney Mouandjo, Director General, CAFRAD Venue: Katonga Hall
PARTNERS
31
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
3:00-5:00 Theme 1: Public Theme 2: Theme 3: Theme 4: Theme 2: Cont... Theme 6: Theme 7:
Sector Reforms Governance Performance E-Governance Governance Education Leadership and UN-Women/
Venue: Katonga and Sustainable Management, and Sustainable Management Young Gender
Hall Development Monitoring and Venue: Rwizi Hall Development Researcher
Agenda Evaluation Chair: Dr. Mary Agenda Venue: Orange Hall
Chair: Assoc. Venue: Mayanja Venue: Sipi Hall Muhenda Chair: Dr. Hajat Amaal N. Venue: Zambezi
Gerald Karyeija Hall Chair: Dr. Venue: Sezibwa Kenene Nsereko Hall
Chair: Prof. Wilberforce Hall Chair: Prof.
Godfrey Asiimwe Turyasingura Chair: Dr. Grace Bantebya
Sylvester
Kugonza
Rapporteur Dr. Stella Dr. Edgar Dr. David Dr. Elizabeth Dr. Prossy Oluka Assoc. Prof. Maria K. Prof. David
Kyohairwe Mwesigye Ssekamatte Lwanga Barifaijo Baguma
15 Mins The role of Civil Public and Private Monitoring Health fallacies Deontological Head teachers’ Exploring the
Society matter in Sectors in co- and Evaluation strike the Social Ethical Management Styles and Child Protection
Good Governance production of Processes Media as Health Orientations and subject Teachers’ role System and
and Democracy in Public Services: Critical to Service Practitioners just Public interest Performance in Secondary Child Well-being
African Countries: Slovak experience Provision in Watch: Implication in Government Schools in Tororo District, in Nyumanzi
A Case of Uganda South Africa’s for Users Primary Schools Uganda Refugee
Juraj Nemec & Rural-Based Kwemarira Emmnauel James Settlement
Simon Ross Euku Mária Murray Municipalities M.K. Barifaijo & Godwin, Oketcho, Fredrick in –Adjumani
Svidroňová P.Kibazo Munene J. C., Ssempala, Margaret Stella District-Uganda
Betty Mubangizi Kigozi, Suubi Ujeyo & Dennis
Joseph Mpeera Zami Atibuni Fatuma
Ntayi Arinaitwe & E.M.
Kateshumbwa
15 Mins Public Sector Medical Device The role of Towards Analyzing Role of Universities The role of
Reforms:Uganda Integration with leadership in transforming Stakeholders’ in Human Capital participating
Registration Electronic Health establishment of the delivery of Experience in the Development, Policy M&E in
Standard Records: A case RBME Systems Distance Learning use of PPPs, as Development and promoting
Bureau Reforms study of University in Humanitarian in a Low-Resource a Procurement Management inclusion of
Implementation of Nairobi Health Organizations Context: A Strategy in the Children with
with an aim of Services in Uganda: A case Case of Uganda Great Lakes Gabriel Okumu & Simmy Disabilities
improving service B. Mutisya Nzyoka, of Action Africa Management Region: A M. Marwa – Dedan in Primary
delivery D.Muchangi Help-Uganda Institute (UMI) Focus on PPP Kimathi Schools: A
Bemanya Twebaze Mugo & S. Mburu (AAH-U) challenges of case of Masaka
Ng’ang’a1 N. Amuli Anyidi & R. Mwogeza Uganda National District, Uganda
R.B. Namara Kamya & J. Bbuye Roads Authority
Eugen Emuron
Innocent
Nuwagaba
PARTNERS
32
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
15 Mins An evaluation of Knowledge, Relevance of Will E-Governance Regulatory and Policy Factors affecting
the effects of Tax Attitudes and Capacity Building Promote Nigeria’s contradictions, and how Service Delivery
Administration Practices towards Evaluation in Accountability Experience in they debase Educational in the Juvenile
Reforms on Cancer Prevention Higher Education in Uganda Implementing the attainment; an investigation Center of
Revenue in Uganda: Institutions (HEIs) Corrupt Driven Global SDGs into the experiences Kapiringisa
Performance: The A Review of Rose B. Namara Administrative from Universal Primary
case of Uganda Literature & Robert Agwot Systems? Gabriel A. Gundu, Education implementation Agnes Nahwaya
Revenue Authority. Komakech in Uganda. Wanyama
Margaret Kemigisa Julius Wabwire Fred Higenyi Wahitu
Joel Emojong
15 Mins Procurement The Effect of Partnership Social Media Addressing When Teachers’ Plea Bargaining
Contracts High-Performance Defined Quality and Research Indigenous behaviours fail Pupils: the procedure and
Management and Partnerships for Youth: A Dissemination by People’s Rights tragedy of the innocents in case backlog at
Service Delivery on Value Chain transformative Academic Staff in in The Contexts UPE Schools in Uganda Anti-corruption
in HEIs in Uganda: Upgrading: The approach to Higher Institutions of Foreign Court in Uganda
Experience case of the addressing Quality of Learning Investment Law Michael Galukande
of Makerere Pineapple Value of Health Services in and Amongst Kiganda Stella Kiberu
University Chains in Kenya & Adolescent Betty Namale the EAC-P’States
and Uganda access to Sexual Kawuma Lwanga
Stella-Maaris R. Goedegebuure, &Reproductive & Barbara Alago Francis M.
Kamanzi & K. Health Services in Abila Magare
Ssejjemba Wakiso District
Joachim Bibuli
15 Mins Reforms in the Understanding the Gender-sensitive E-Government The Effect of Teacher Support Systems National Child
Public Sector: implementation of Monitoring and Public Credit Reference and Quality of Teaching Labour Policies
Progress, and PPPs in Universal and Evaluation Administration- Bureau in Government-Aided and Child
Challenges of Secondary Systems in initiatives and Information Secondary Schools in Development
Implementation of Education and its Humanitarian challenges facing Sharing On Credit Uganda in Masindi
Reforms critical success NGOs in Uganda. Malawi’s Public Assessment District, Western
factors: Insights A case of IRC Sector in Financial Paul Malunda Uganda.
Bob Sifuna from Stakeholders’ Uganda Institutions in
Experiences in Grace William Mustafa Kennedy Uganda Rebecca
Uganda Maiso, David Hussein P. Mukiibi, Nahabwe
Ivan Ssekamatte & P. Mugambe
Twinomuhwezi Rose Namara & Joseph
Kampumure
PARTNERS
33
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
15 Mins A Comparative Implementing The Triplex of E-Government and Influence The effects of guided play The impact of
analysis of Sustainable Knowledge Service delivery of NGOS’ using the 6 Brick Duplo child protection
Quality of Health Development Goals Management, in Uganda Local Interventions Block on the development committees on
Care delivered through Local Entrepreneurship Governments: on the of aspects of Visual child protection
in Low and High Governments: and Employment Lessons learnt Empowerment of Perception in Pre-literate management
Task Shifting Opportunities and Creation in Slum from selected Adolescent Girls 5-7year old children in
Environments Challenges for areas: Literature Northern Districts Karamoja Region, selected Schools in Kenya Charles
in Uganda: Uganda review paper. Kotido District and South Africa Ojangole
Implications for I. Etuka Joakino ,
Iutung Denis
Policy M. Kiwanuka & Muhammad Stella Kyohairwe & Sarah Jemutai
M. Kanyesigye C.S. Mayanja Wabuna Godfrey Mbabazi
Rullonga & MK
Barifaijo & M.S
Bayat
15 Mins A study on the The Doldrums The mediating Cyber Security Human An analysis of Educational Human
barriers affecting of Development role of planned Exploits and Resource Standards, Quality and Resource
Participation Projects in behaviour on Control in Telecom Empowerment Equity in Uganda Management
in Public Uganda: Gauging deterrence Companies and Practices and
Procurement in the role of PRDP initiatives aimed Environmental Vincent Operemo Performance of
Uganda Health Project on at managing Washington Okori, Conservation in Family owned-
Antenatal Care local government Jim Blauer & Hamurwa Sub run Companies
F. Mbabazi & Attendance in Lira workplace Sarah Buteraba County, Rubanda in Uganda:
Saharu Nassazi District, Uganda. compliance District, Uganda A case of
Henry Omoo & Lungisa S, Nzewi Natukunda Susan Kiddawalime
I.Nuwagaba O.I. & Tindyebwa Bakery Limited
Joseph Pheobe Bwerere
5:00-5:30 Coffee Break
5.30-6.30 Internal Meetings –Venue Committee and Rapporteurs
7.00-9.00 Cultural Gala: Mr. Alex Ngobi and Mr Nicholas Kiiza Ndere Cultural Centre
34
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
10:30-1:00 Theme 1: Public Theme 2: Theme 3: Theme 4: Theme 6: Cont… Theme 6: Theme 7:
Sector Reforms Governance Performance E-Governance Education Education Leadership and UN-Women/
and Sustainable Management, Venue: Rwizi Hall Leadership and Management Young Gender
Venue: Katonga Development Monitoring and Chair: Prof Patrick Management Venue: Orange Hall Researcher
Hall Agenda Evaluation Ngulube Venue: Sezibwa Chair: Dr. Hajat Amaal Venue:
Chair: Assoc. Venue: Mayanja Venue: Sipi Hall Hall Kenene Nsereko Zambezi Hall
Gerald Karyeija Hall Chair: Prof. Juraj Chair: Dr. Chair:
Chair: Edger Nemec Sylvester Prof. Grace
Mwesigye Kugonza Bantebya
Rapporteur Dr. Lazarus Dr. Sebastian Dr. Bruce Kisitu Dr. Jennifer Dr. Prossy Oluka Dr. Fred Wahitu Prof. David
Nabaho Bigabwenkya Aduwo Baguma
15 Mins Understanding Feasibility of Underscoring the Application of Gender Developing and Testing the The role
the Security the Sustainable authenticity of Information and and School Validity and Reliability of an of Women
Sector in Uganda: Development Practical Education Communication Management: Instrument on the Predictors Empowerment
The Security Goals Localisation: in Uganda: Technology in the Questioning the in Leech’s (2012) Model on in Household
Intelligence Evidence from the Diagnosing the Management of Nexus between becoming a Knowledgeable Poverty
Missing Link Community Based thumb print of Human Resource Management and and Skilled Researcher in Reduction in
Monitoring System Vocational Skills Information in the Masculinity in the Context of Makerere Ntungamo
Asiimwe Solomon Johnson L. Training on Uganda Public Uganda University District in
Muchwa Kagugube Poverty Reduction Service Uganda.
among youths in Ssesanga N.A.K O Lunyolo, Fred E. K.
Amuria District. Mary Nakangu Bakkabulindi & Hilary M. Patience
Stellah Martha Abir Ssessanga Tusiime Karungi
& I. Nuwagaba
15 Mins Antecedents An Analysis of Governance and E-learning for Head teachers’ Use of Participatory Local
and barriers Staff Indiscipline Service Delivery Personalized coping strategies Methods of Teaching and Government
to Innovation in the Malawi Civil in Developing Learning in Tertiary to challenges of Learning in HIV and AIDs Capacity
through Public Service Economies: Institutions Decentralization Education Classes and Climate
Procurement: D. Yekha, B. Education, of Primary Change
Understanding the Motshegwa & T. Leadership and Rodnie Mafa Education in Waithera Karanja Adaptation:
role of the Public Molokwane Management Bukedea District A case of
Procurement Bududa
Environment Lina Juma Alphonse Horrai District,
Alumu & Amina, Uganda
G.Mugurusi, P. Hassan
Nagitta Oluka Ezekiel Kisrira
&M.Okoche Kasambira
PARTNERS
35
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
15 Mins Increasing Medicalization of Factors Affecting Towards Social Leadership Plagiarism in Master Microfinance
Unspent Balances Female Genital Development Media Ethical Styles and Staff of Education Studies at and Rural
Returned to the Mutilisation in of Student’s Standards for Motivation selected East African Women
Consolidated Fund Kiisi, Western perspectives on Information in Private Universities Economic
in Uganda’s Local Kenya Postgraduate Professionals in Universities in Zainabu Ramadhan Empowerment
Governments: A Training in Kenya Uganda: in Jinja District,
Factor of Local Jude Rwemisisi & Monitoring and case of Kampala Uganda: A
Government Rose B. Namara Evaluation: A case Lucy Kibe & Tom International Case of
Accountability of Post Graduate Kwanya University Women’s
Nyenje Aida Diploma in M&E Centre for
Lubwama Participants at UMI Chrisostom Job Creation
Oketch. (WCFJC)
David Ssekamatte, Organization
Mary Gorret
Wanyese, Charity
Michael Ukurwoth Nduhura
Manasseh & Emilly
Florence Akia
Oteeni
15 Mins Donor Aid, The role of Emerging Determinants Public Policies Accelerating Financial Liter-
Inclusion and Parliaments Alternative Public of E-Marketing and Motivation Commercialization acy and busi-
Governance: in reducing Service Modalities adoption by Small of Academic of Higher Learning ness survival
Demand-driven Vulnerability and Medium Staff in Public Institutions in Tanzania in the Uganda
Accountability of Women and Martin Muhereza Enterprises in Universities through the Innovation and Women En-
through Citizens’ Girls: The Uganda African Countries: in Uganda: A Entrepreneurship Centre trepreneurship
Empowerment Experience A Literature Theoretical Programme:
towards SDGs Review Perspective Bavo B. Nyichomba & A case of
Jocelyn Arimpa Cuthbert Kimambo Kanyanya/
Bananuka Ekochu Josephine Watera Margareth Amon Bakwasiibwe Komamboga
& Stella B. Mapunda A. J., Eyenga Piggery Project
Kyohairwe S, Makara A. (KKP)
M., Nansamba,
H, Okou Y. P., Frank Mugabi
Sseremba, M. &
Barifaijo, M.K
PARTNERS
36
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Suzanne Akulu
Akao
11:00-11:30 Coffee Break
15 Mins State Feminism in 2030 Agenda Organisational An Assessment of Dynamics in the Active Teaching and The Interface
Bostwana for Sustainable factors and the challenges of Pursuance of Learning Practices: of Energy
Keneilwe Sadie Development; were process E-governance in Higher Education enhancing Students’ Poverty and
Mooketsane, African Countries evaluation quality the Nigerian Public Mandate: Academic Performance in Environmental
prepared and at Infectious Sector Implication for the Secondary Schools in Arua Conservation
ready to undertake Diseases Research Faculty District in Uganda
the task? The case Collaboration Usman Bappi, Acidri Emmanuel Bileti
of Uganda (IDRC) – Uganda Bilkisu Abubakar Maria Herbert
Simon Ross Euku M.Galukande Mahdi & Abubakar Kaguhangire- Ssempogo
Kiganda Jamari Barifaijo
15 Mins Financial Critical Analysis Institutional The Prospects Curriculum Addressing Challenges Truncating
inclusion and of Regulatory and Regulatory and challenges and the Human between Knowledge through the
Local Economic Mechanisms Framework for of e-Classroom Capital Gap in Generation, Research and crevasses
Development in for Governance Environmental as a tool to Sub-Saharan Application in the country by of Customer
developing of Community Impact improve students’ Africa: A establishment the University experience in
economies: Health Insurance Assessment Assessment and Comparison of of Dar Es Salaam Innovation Ugandan Retail
evidences from Schemes: in Uganda: Comprehension of North- South and Entrepreneurship Centre Pharmaceutical
Kampala Capital The Uganda Challenges and Course Content in Approaches Bayo B. Nyichomba & Companies:
City Authority, Perspective Opportunities for Higher Education between Uganda Cuthbert Kimambo Ecopharm
Uganda Hizaamu Achieving the Institutions- and Finland. Pharmaceu-
Ramadhan, SDGs ticals Limited
Michael Kiwanuka Basaza Robert & George Taako Abdul Ddumba Wabwire Julius in Kampala
Namara B. Rose Edema, Kiemo Yawe & Yusuf District.
PARTNERS Karatu & Edward Nsanja E.Namakula &
Andama I.Nuwagaba
37
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
8.30- EXCURSION / OPTIONAL Mr. Alex Ngobi and Mr Nicholas Kiiza URBAN TOURISM
5:00pm
DEPARTURE
PARTNERS
38
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
CONFERENCE ABSTRACTS
Abstract
The advent of Public Private Partnerships triggered confidence to ailing economies particularly those of the developing countries.
Applied appositely, the Build Operate and Transfer (BOT) option of PPPs would facilitate the procurement of funds and technical
expertise ultimately providing the much requisite infrastructure for the economies of the developing countries. The adoption of
PPPs in Botswana is practically moving at a snail pace. With a legal and regulatory framework, a comparatively sound economy
coupled with a stable socio-political environment, the country would, other things constant, be ahead of majority of the Sub
Sahara African countries in terms of economic and infrastructure development through the implementation of PPPs. This paper
explores the possibility of exploiting BOT as a driving force towards infrastructure and service provision in Botswana. The paper
is desktop based, applies literature survey and adopts a qualitative approach for both data collection and analysis of content. In
addition, the paper adopted the interpretivist research paradigm. The findings of the study indicate that despite limited constraints
in sight, Botswana has in place, legal and institutional frameworks and capacity to implement PPP including, through the BOT
option. The findings also indicate that the BOT option has potential to unlock the stagnant PPP programme in Botswana.
Key words: Build, Operate and Transfer, Botswana, Public Private Partnerships
1
Jafa’ar Ibrahim Dass & 2Lumi Musa
Corresponding E-mail: jafman201@gmail.com / lumidinkis@gmail.com
Tel: +2348 067 033 605
1,2
Public Administration Department, School of Business Studies
Federal Polytechnic Bauchi, Nigeria
Abstract
The role of Public Service in promoting socio-economic development cannot be overemphasis especially amongst the developing
countries like Nigeria. The Public Service in Bauchi State has been plagued with challenges that tend to undermine its performance
in promoting socio-economic development. Bauchi State is among the state where over 80%of its population lives below poverty
line of less than $1 a day. 85% of the populations are in rural areas with low literacy level and more than 65% classified as very
poor. The study aims at exploring the role of public bureaucracy in promoting development in Bauchi State. Data were collected
through administering of questionnaires to the worker of Bauchi State Civil Service: Office of the Head of Civil Service. The finding
reveals that the impact bureaucracy has not been felt both at the rural and urban areas this shows that the role of the bureaucracy
has not been efficient and the inadequate training of the personnel has affected the performance of the bureaucracy in Bauchi
State. The studies recommend that the bureaucracy need to be reshaped and reorganized to be able to discharge it function
effectively and efficiently. The training and development of the bureaucrats should be given priority.
PARTNERS
39
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Contract Management for Enhanced Urban Service Delivery: A Case of Tororo Municipal Council
Michael Galukande-Kiganda & Anthony Guloba
1
Consultant Public Policy and Governance
Uganda Management Institute
1,2
Abstract
This paper presents findings from the study that investigated contract management and urban government services provisioning
based on Tororo Municipal Council, Eastern Uganda, as a case study. Existing research focused on public private partnerships
and contracting out as part of the New Public Management (NPM) reforms without highlighting the unique aspects of urban
governments contracts management phenomena. This particular study was guided by three specific objectives of examining
how contract planning, contract monitoring and contract administration affected urban services provisioning in urban local
governments. The study used a mixed cross-sectional survey design adopting explanatory sequencing of quantitative with
qualitative data. The research was based on 59 questionnaires, 16 interviews and a review of procurement and annual performance
reports for the period of financial years 2014-2018. The outcome of the study established a strong positive correlation
between contract planning, contract monitoring and contract administration on urban governments services provisioning. This
was relevant because urban local governments (unlike rural local governments), to a larger extent depend on out sourcing for
the provisioning of their delegated services where effective management of the contracts is a necessary perquisite for enhance
services delivery. This paper hence recommends that for better service provisioning, urban local governments should pay
attention to contract administration, contract monitoring and contract planning.
Abstract
African economies are characterized by the dominance of public sector as a vehicle to economic growth and development.
This approach limits the fundamentals of modern and feasible economic growth and developmental efforts. The approach is
a traditional measure to delivery of public services, that should transform to a fully market economy by marketising Africa’s
economies1. Worthwhile noting is the inefficiency in public institution or enterprises that result from both distortionary government
interventions as well as the government organizational structures, which are bureaucratic. Marketisation of the economies
therefore, is a necessary evil to reduce the resources of x-efficiency2 in public organizations’ and to allow them to respond
to the market forces and become more competitive. Marketisation of African economies is underpinned on certain drivers/
determinants that this study is meant to undertake. Unless these determinants are fully espoused, the dream of marketising
African economies will be a nightmare. The big questions a wait: “how African economies can be marketized?” and if the African
governments are on a marketisation drive, is the private sector ready to engage?” The marketisation approach of the economies
intertwines “A credible sustainable Public Sector and Economic Growth,” leading to poverty eradication, which is being pursued
in a quasi-market environment where the private sector remains the engine of growth and development, while Public Sector
plays a facilitating role through provision of conduceive business like environment in terms of policy, institutional and regulatory
framework, by actively promoting and encouraging Privatization and/or Private investments in a rational manner.
Key words: Marketisation, African Economies, Sustainable Economic Growth, Public Sector Reform, New Public Management,
Credible Sustainable Public Sector, Privatization, Poverty Eradication.
PARTNERS
40
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Elucidation of Principal Agency Relationship in the Road Transport Sector: Implication of PPP adoption
for Uganda National Roads Authority (UNRA)
Innocent Nuwagaba1, Lukamba Tshombe Luhiya2, Alex Nduhura 3, Bruce Kisitu4 & Rose Kwatampora5
1,3,4,5
Uganda Management Institute
2
Professor, Public Administration & Management, North West University Vaal Campus, South Africa
Corresponding E-mail: innocentnuwagaba@gmail.com
Abstract
This study was conducted to assess principal- agency relationship in the road transport sector and its implication on adoption
of PPPs by the Uganda National Roads Authority (UNRA). Globally, PPPs provide avenues for financing projects in the roads
sector by the principal and her agents. In 2015, UNRA as an agent adopted a policy to partner with some private sector players
as agents to construct and maintain some national roads in a PPPs arrangement. Despite the adoption of a policy to use PPPs,
there were a number of concerns on the use of the contracting out model by the principal and agents in the road sector. The main
objective of the study was to examine the implication of principal agency relationship on the adoption of PPPs by Uganda National
Roads Authority. The research study was guided by the principal-agent theory. The study adopted the qualitative approach under
a case study and exploratory design using documents review method. A healthy relationship between the principal and the agents
is required if PPPs are to be effectively used to deliver high quality services in the roads sector. The study came up with a model
that can be used by UNRA to ensure a better working relationship with private partners as agents when adopting PPPs in the
roads transport sector.
The Political Economy of Health in Uganda; with particular reference to HIV/AIDS, Malaria, Tuberculosis
and Non-Communicable Diseases: A Synthesis Paper
Prof. Robert Basaza, Elizabeth Kyasiimire & H. Ramadhan
Corresponding E-mail: rbasaza@saiu.ac.ug
Abstract
Political economy of health is an organic structure of analysis and a view on health policy seeking to realize circumstances which
form population health and health service improvement. There are limited political economy analyses that have been carried
out in Uganda. This paper provides a synthesis of the political economy of health in Uganda with particular reference to HIV/
AIDS, Malaria, Tuberculosis and Non-Communicable Diseases. The methodology employed was a review of key literature on the
merging key headings and subsequent “snow-balling” based on related literature identified from retried articles and analyses in
Uganda. The prevalence of HIV is estimated at 6.2%. The gross domestic product would grow at an average rate of 6.5% per
year between 2005 and 2025 if there was no AIDS. The costs of malaria treatment are between USD 0.41 and USD 3.88 per
person per month (USD 1.88 - USD 26 per household). On average Ugandans may experience up to 6 episodes of malaria per
year per person. Workers suffering from malaria may be unable to work for an estimated 5-20 days per episode. The prevalence
of TB is 159/100,000 population; TB-related mortality at 12/100,000 population and the HIV/TB co-infection is reported as
45%. In regard to NCDS, 61% of deaths occur below the age of 70 years. Each 10% rise in NCDs leads to 0.5% loss in annual
economic growth. The political economy analysis can be achieved through proper policy formulation and improved service
delivery. Importantly, it can lead to increased health sector funding and catalyze political agenda and policy making, improve
leadership and governance. Teaching political economic analyses could enhance use and application of the discipline.
Key words: Political Economy of Health, Communicable Diseases and Non-Communicable Diseases, Uganda.
PARTNERS
41
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Local Governments and the Implementation of the Rewards and Sanctions Framework in Uganda
Kalanzi William
Uganda Management Institute / Wakiso District Local Government
E-mail: williamkalanzi@yahoo.com
Abstract
This paper examined the achievements of Wakiso District Local Government in the implementation of the objectives of the
Rewards and Sanctions Framework. This was an exploratory research that used qualitative approaches to data collection and
analysis. The paper was based on the Carrot and Stick theory. It was established that Wakiso District follows a multi-phased
approach in the application of rewards and sanctions so as to ensure transparency and objectivity. A survey is conducted by the
Rewards and Sanctions Committee to nominate the best performers. The results of the survey are compared with the findings
from other assessments to select the best. Reputational and operational rewards are offered to the best performers at the
Rewards and Recognition Ceremony. However, there are no financial rewards given to them. Absenteeism or irregular attendance
to duty was identified as the most common form of misconduct. The sanctions applied include reputation sanctions, operational
and financial sanctions such as interdiction from duty with half pay. Such sanctions depend on cases of misconduct and they
greatly have promoted better performance. Despite the application of the above rewards and sanctions, there is need to introduce
financial rewards in order to attain the third objective of this framework. Digital attendance registers and routine enforcement of
duty rosters are required in order to curb absenteeism. Funds for the committee should also be increased for effective execution
of its roles.
Inclusion of Students with Special Needs within Higher Education in Uganda: Infrastructural Issues and
Challenges
T. D. Balojja,
East African School of Higher Education Studies, College of Education and External Studies
Makerere University
Abstract
This study is about inclusion of students with special needs in the Higher Education sector in Uganda. It underscores infrastructural
challenges in a country striving to achieve goal four of UN Sustainable Development Goals which aims at providing affordable
vocational training, and to eliminate gender and wealth disparities with the aim of achieving universal access to a quality higher
education among other targets. Using observation of selected multi-purpose buildings, and interviewing officials, participants
and alumni with disabilities and PWDs who qualify to study from such institutions,
thus a qualitative approach, this study was conducted. It subsequently established that the infrastructural setup in considered
higher education institutions, does not favour leaners with physical disabilities (LWPDs. Institutions exclude many potential
applicants because these cannot access flats where; classrooms, libraries, offices and other learning facilities are located
since such access is through stairs and sometimes lift services many of which, are non-functional. New buildings which have
lift services do not have wheel chairs or automobiles to assist LWPDs to access rooms and some rooms too, are raised not to
enable wheel-chairs to access them. Apparently, the implication is that there is little or no inclusion of LWPDs in such institutions
and where it is, the environment proves hostile to them. This calls for a strategy of redesigning and rehabilitating all buildings
to allow for access by all current and potential beneficiaries of Higher Education. Institution should also endeavour to procure
wheel-chairs and or automobiles which can be used by LWPDs to access rooms.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
The Role of Civil Society Matter in Good Governance and Democracy in African Countries: A Case of
Uganda
Abstract
This paper examines the role civil society plays as a voice of the voiceless on good governance and agents of democracy in
Uganda. The paper argues that the role of civil society matter in good governance and does in democracy; which role ensures
governments to build accountable governance and democratic governments, though it also questions whether the Civil Societies
(CSs) can theoretically as well as in reality influence governments in building democratic expectations and good governance
in African countries. This paper examines the role of civil society using a case evidence of Uganda and attempts to bridge the
gap between the theory and reality of CSs role by presenting a fair assessment on the capacity of the CS to influence African
governments to embrace good governance and true democracy; using a case of Uganda. Often times the CSs in Uganda have
not comprehensively embraced political activism and political advocacy because of the political history of this country. The
hostile political environments that the Civil Society experience in most African governments has created lack of interest and
enthusiasm in their part and too, wariness makes them (the CS) pronounce that they are not political. Needless to say, the CSs
have failed to establish a difference and distance from the National Resistence Movement (NRM) government to the extent that
they do not seem autonomous and independent in their operations from government agencies. This therefore has ultimately
undermined the culture of the CS and as such cramped and enclosed the CSOs to matters that do not call for challenge of the
status quo or affect the status of the government’s position on critical matters, leaving the voiceless at bay.
Truncating through the Crevasses of Customer Experience in Ugandan Retail Pharmaceutical Companies:
Synthesizing the intermeshing of Service Quality & Customer Satisfaction at Ecopharm Pharmaceuticals Limited
in Kampala District
Abstract
The study aimed at truncating through the crevasses of customer experience in Ugandan retail pharmaceutical companies through
synthesizing the intermeshing of service quality and customer satisfaction at Ecopharm pharmaceuticals limited in Kampala
district. The study was guided by the SERVQUAL theory of quality of service measurement and the expectancy disconfirmation
model of satisfaction of customers. It has been noted that Ecopharm pharmaceuticals limited experiences continuous decrease
in the quality of services offered to customers. The main objective of the study was to examine the relationship between service
quality and customer satisfaction. The study adopted both qualitative and quantitative approaches under a cross-sectional design
using questionnaire, interviewing and documents review methods. The data obtained was analyzed and the study findings
revealed that tangibles had no relationship with satisfaction of customers whereas both reliability and employee responsiveness
had a moderate positive relationship with customer satisfaction. It was concluded that management of the pharmacy should
endeavor to develop employees in the different aspects of reliability and responsiveness as well as identify any other gaps
and bridge them with any possible means so as to improve satisfaction of customers. It was recommended that management
should provide enough uniforms for all employees to improve on the customer waiting area and ensure availability of packaging
materials. Furthermore, management should remunerate employees on time to ensure motivation and support procurement to
make timely deliveries of medicine orders to the different branches.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
An Evaluation of the effects of Tax Administration Reforms on Revenue Performance: The case of
Uganda Revenue Authority
Joel Emojong
Uganda Management Institute
Corresponding E-mail: jjemojong@yahoo.com / Tel. 256-772-590-557
Abstract
The literature and conventional wisdom expects that tax administrations reforms will affect the revenue performance, but
little is known about the rationale of these tax administration reforms how they were instituted and how they affect revenue
performance. This paper therefore examines the effects of tax administration reforms on revenue performance. Literature review
and documentary analysis were used to elicit information about tax administration reforms, and especially their cascading to the
Uganda revenue authority (URA). The paper established that URA is the main product of tax administration reforms in Uganda
and was created to collect the much needed government revenues which the traditional Ministry of Finance had failed to do. With
the support of government and the adherence to its legal mandate, the URA have used the allotted resources to empower the
human resources, improved on its structure, infrastructure, processes, systems and have cultivated the confidence of taxpayers
whose compliance has increased revenue performance but not to the extent of fully financing the government budgets.. The
article builds on the systems approach where the URA as a sub system of government tailors its goals towards achieving the
government’s goal of fully finding its budget. In this regard the article recommends the URA and government to continue adopting
changes that will further enhance revenue performance to meet the ever expanding government budgets.
Key words: Tax Administration Reforms, Revenue Performance, Uganda revenue authority
Procurement Contracts management and Service Delivery in Higher Education Institutions in Uganda:
Experience of Makerere University
Stella-Maaris Kamanzi
Corresponding E-Mail: kamanzistellamaris@gmail.com
Abstract
This paper investigated the procurement Contracts management and how it influences service delivery in Higher Education
Institutions (HEIs) in Uganda with specific reference to Makerere University in Uganda. The study looked at three objectives of
the study which were; to assess how procurement contract management influences service delivery, to examine how working
relationships in contract management influences service delivery and assess how delivery management in procurement contract
management influences service delivery at Makerere University in Uganda. The study adopted desk research with document
review methodology, because it provides confluence of evidence that breeds credibility to the study. The major sources were;
a review of the relevant literature regarding Procurement and contract management, and analysis of Makerere University
documents with information related to the study. Analyzed documents included; Makerere University annual procurement reports,
auditor general’s report and fact books from 2014-2017.The research found out that the procurement contract management
and service delivery system at Makerere University has inadequacies. These include; improper signing of contracts, lack
of important procurement contract management information, weak procurement contract management rules which lead to
awarding contracts to incompetent contractors; lack of a strong internal monitoring and evaluation mechanism at the University,
inadequate procurement contract management appraisal system, a lapse in following procurement rules and regulations and
failure to respect time lines. These inadequacies significantly affect service delivery at the Makerere University. The research
therefore recommends further study on factors responsible for procurement contracts management inadequacies in higher
education institutions and how they can be mitigated.
PARTNERS
44
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
A Comparative Analysis Of Quality Of Health Care Delivered In Low And High Task Shifting
Environments In Uganda. Implications for Policy
Kanyesigye Rullonga Monicah, Maria Kaguhangire Balifaijo & Mohammed S Bayat
1,2
Uganda Management Institute
3
University of Fort Hare and University of Lusaka
Abstract
With the increasing global health workers shortage, developing countries like Uganda are embracing task shifting as a form of
availing health care amidst the growing population and increasing disease burden. This study examined the quality of healthcare
delivered under task shifting in low and high task shifting environments from patients’ perspective in Kalangala and Bukomansimbi
Districts respectively. An exploratory design was employed with both qualitative and quantitative approaches guided by Banduras
theories of social learning and social cognitive. Bivariate analysis was carried out through cross-tabulations on associations
between task shifting and quality of healthcare indicators to generate chi-square and p-values. Quality of care was assessed
as generally good but much better in high task shifting environments because of the availability of simulations, supervision
and mentorship programs which facilitate the health workers to learn even when they possess lower qualifications. The study
asserts that good quality healthcare can be provided by virtually any person who is conditioned through training, supervision and
mentoring. This has a huge implication for HRH planning, forecasting and development in the epoch of healthy worker shortage.
The study designed and recommended a task shifting model that would facilitate the development of policy framework for task
shifting implementation.
Key Words: Human Resource for Health, Quality of healthcare, Task shifting
Abstract
This paper attempts to build knowledge from the experiences of the private sector or service providers in participating in bidding
for government contracts within the current public procurement system in Uganda. The procurement law in Uganda provides
that all procurement and disposal shall be conducted in a manner that maximizes competition and achieves value for money.
In addition the public procurement oversight body’s (PPDA) strategic plan objective targeted to increase the average number
of bids received per procurement from three bids to five bids by the end of financial year 2018/19. However procurement audit
findings revealed that 63% of the entities audited score an unsatisfactory performance in terms of compliance to at least 3
bids per procurement. This paper presents the findings from a survey of the private sector (potential bidders) on the barriers
hindering participation in bidding for government contracts and recommends mechanisms that can enhance competition in
public procurement. The findings suggest a number of challenges faced by the bidding community and the need to address these
barriers if the country wants to achieve competition in public procurement.
Understanding the Security Sector in Uganda: The Security Intelligence Missing Link
Abstract
This paper is about the security provision challenges of the Uganda security sector. It specifically pinpoints out the security
intelligence services as the most likely missing link in this cycle. The disposition of the paper starts with an introduction then
defines the term security and follows with a discussion of the security sector in Uganda. It then discusses the security intelligence
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
services in Uganda, and follows with the discussion of the prevailing insecurity in Uganda. The Reasons for the persistent
insecurity in Uganda are discussed and lastly the paper gives recommendations. Concerning the methodology, since the aim of
the author was to understand how the community perceives the security sector in their security provision, especially the value
of the intelligence services this was therefore, a qualitative study based on library research. Key words: security sector, security
provision, intelligence services and security sector reform.
Antecedents and barriers to Innovation through Public Procurement: Understanding the role of the
Public Procurement Environment
Associate Prof. Godfrey Mugurusi, 2Dr. Pross Nagitta Oluka & 3Dr Michael Okoche
1
Department of Industrial Economics and Technology Management Norwegian University of Science and Technology
E-mail: godfrey.mugurusi@ntu.no
2,3
School of Management Science, Uganda Management Institute
Abstract
Public procurement is progressively becoming a vital tool for innovation. In fact public procurement with its huge spend purse
is an enormous market potential for innovative products and services but even more importantly can steer innovation and
productivity in the supply market. Used strategically, it can help governments boost innovation at both the national and local level
and ultimately improve public sector efficiency. However, the knowledge on public procurement innovation (PPI) especially that on
PPI barriers has largely neglected the role of the public sector procurement environment and such environment inhibits or enables
innovation capabilities towards desirable supplier behavior and outcomes. This conceptual paper seeks to understand the linkage
between the environment in which public procurement functions and the barriers to innovation through public procurement. We
posit that the barriers to PPI are driven by external stimuli (e.g. the legal and regulatory frameworks) and internal stimuli (e.g.
the level of competencies). Therefore, to address the barriers or to develop better innovation-oriented policy, one must have a
better understanding of the endogenous and exogenous enablers, which in this case are the antecedents for PPI. The paper
builds on this argument, which features public sector governance and structures mainly common in developing countries where
embedded rules and procedures, hierarchy and bureaucratic conventions not only impede innovation diffusion but also create
significant barriers for PPI to flourish. We find that whilst policies towards the upskilling procurers, pre-commercial procurement
of R&D to develop innovative solutions, more autonomy to procurers, use of standards and the certification of innovations, more
involvement of SMEs in procurement, shared innovation platforms for users and suppliers etc have been proposed towards
innovation-oriented procurement processes, there are few indications to suggest public sector organizations are becoming more
open to new ideas or keen to incentivize innovative solutions. This inertia, we argue is a result of un-targeted and ubiquitous
PPI polices. We recommend that effective PPI polices must be more specific and systematically address the antecedents in
public procurement environment which trigger the demand-side and supply-side PPI barriers. The five (5) antecedents (legal
framework, policy related factors, institutional setup, professionalism & resources) are assessed in terms of the specific barriers
they trigger. A taxonomy thereof is presented.
Key words: Public Procurement, Innovation, Antecedents and Barriers; Public procurement environment
Increasing Unspent Balances Returned to Consolidated Fund in Uganda’s Local Governments: A Factor
of Local Government Accountability
Abstract
Local government accountability should not be viewed in isolation, but as part of the broader issue of governance and public
management. The international community’s recognition in the late 1990s of the corrosive effect of inadequate accountability at
the all government levels is a logical extension of the link between governance and development created earlier in the decade. While
progress has been made in a number of areas toward local government transparency and accountability with the establishment
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
of institutional public sector budget frameworks, the rate of unspent funds in local governments appears increasing in almost all
sectors in local government. This has been attributed to both internal and external factors. The diagnosis has been reflected in
ensuring that there is better local government accountability.
Key Words: Consolidated Fund, Contingency Fund, Local Government Accountability, Budget, Auditor General
Donor Aid, Inclusion and Governance: Demand-driven Accountability through Citizens’ Empowerment
Jocelyn Arimpa Bananuka Ekochu & Stella B Kyohairwe
Uganda Management Institute
Abstract
Governance is the one all-inclusive aspect that affects the quality of services and the level of development of any country.
Transparency, accountability and inclusiveness are very important components of effective governance which, unfortunately,
are often seen to be minimal in developing countries. Transparency, accountability and inclusiveness help governments to
respond to citizens’ needs and adjust their priorities to suit the population’s requirements. It is therefore important for citizens
and development partners to hold governments and public officers accountable for their actions. However, unlike development
partners who have the advantage of withholding aid until accountability is given, citizens do not have such opportunities. Much
as some sections of citizens have had financial and political opportunities to strengthen their capacities, there is a need for more
strategies to increase their voice and influence to demand accountability and responsive service delivery. This paper seeks to
explore ways in which citizens can be empowered to influence accountability from NGOs, government and public officers. It
is guided by the theory of citizen participation and it will make use of the qualitative method to collect data. The results and
recommendations are expected to enhance levels of citizen involvement, transparency and accountability for both donor aid and
public funds.
Abstract
The paper delivers an insight into the research on “Decentralisation and Local Government Performance.” The study adopted
approach to literature review using participatory and accountability frame work. A discourse of theories; liberal democratic theory
and principal – agent theory were selected for their suitability to expound on the rationale of decentralisation. The methodology
used cross-sectional research design, with both qualitative and quantitative in tranquilation approaches, with latitudinal research
before and after the launching of decentralisation, to arrive at the performance of local governments. The sample of 292
respondents was used in the study. Research findings were analysed using SPSS, and ANOVA was used to establish the
relationships between variables. A rigorous process of interpretation of data was carried out and the findings revealed that on the
whole, there was a bit of improvement in performance. This was not to people’s expectation as there was outcry, as revealed in
Mbale Municipal Council Report. The study had a number of recommendations that could bring local government performance
to people’s satisfaction. As an enhancement for future performance, the model suggested besides serving as a contribution to
research, it is assumed to reinvent a new approach to decentralization, targeting both political wing and technical wing and not
leaving out other stakeholders and beyond, for now and the future.
PARTNERS
47
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
Botswana is experiencing a state of fading feminism, where the women’s movement has collapsed, the women NGO’s have
been co-opted by the state, the female political stewards are degenerating and the women themselves appear silenced. The
state has done well in other areas of development exhibiting good economic performance and management, good policies and
virtuous public administration, a good standing on corruption and good governance but failing on the women’s rights front.
This paints a picture of defeat on the women’s agenda. This has negative implications on the social and economic standing of
women in Botswana. Some of the implications include the poor political representation of women which this paper will focus on.
International norms and standards which Botswana conforms to dictate that women’s rights are human rights thus compelling
Botswana and other countries to carefully consider the wellbeing of women. Various actors have made efforts to advance the
women’s agenda without much success. This paper assesses the role that the state has played in advancing the interests of
women in Botswana and proposes a way forward towards enhancing Botswana’s standing in gender equality. The paper applies
and analyses theories and concepts such as women’s movements, agency, state feminism and gender equality in the context of
Botswana. It adopts a qualitative and desk based research approach.
Public–Private Partnerships
Vincent Operemo
Department of Strategic Planning, National Planning Authority
Corresponding E-mail: voperemo@npa.ug
Abstract
Public–Private Partnership (PPP) is gaining in popularity in Uganda especially in infrastructure development projects like roads,
energy and ICT. As the country is progressively attaining the take off stage of development, a lot still needs to be done in
strengthening implementation in government, increasing competitiveness through reducing costs of production and doing
business, increasing access to development financing and strengthening the private sector among others. However, given the
magnitude of investments required for the continued transformation of the country, government is making effort to have close
cooperation between the public and private sectors in form of PPP which has already been demonstrated to work even for very
large projects like the Bujagali dam. Financing under the PPP framework is therefore expected to relieve the pressure exerted on
the meagre public resources. Government has already embarked on promoting and encouraging PPP in various forms for the
smooth implementation of the National Development Plans and the Uganda Vision 2040. Legislation towards formulating laws
for PPPs is also in advanced stages. This paper therefore aims to explore how PPPs can be leveraged to propel the country’s
socioeconomic transformation agenda by enabling private entities and NGOs to contribute financing, management expertise,
technology, and other resources which can support the development of the country’s sustainable development.
PARTNERS
48
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Financial inclusion and Local Economic Development in Developing Economies: Evidences from
Kampala Capital City Authority, Uganda
Michael Kiwanuka
Uganda Management Institute
Corresponding E-Mail: kiwanuka48@gmail.com
Abstract
Local Economic Development is the rage in many developing countries today. In comparison with the traditional macro-
economic policies, Local Economic Development is widely believed to provide a more realistic, integrated and holistic approach
to development through creating an enabling developmental environment at the local level. Relatedly, the growing universal belief
and agreement is that financial inclusion has a very realistic potential of facilitating Local Economic Development. Ensuring access
to timely, affordable, and adequate financial services to all citizens has therefore become a goal of public policy in developing
countries. A big proportion of Uganda’s population among the urban communities is engaged in the informal sector characterized
by both financial exclusion and high poverty levels in Uganda. Strategies like the Government’s Financial Inclusion and National
Financial Inclusion Strategy are intended to help the poor raise their incomes and accumulate savings to better cope with shocks
to their incomes, thereby enhancing Local Economic Development in Uganda. Whereas about 15 per cent of Uganda’s population
is excluded from the financial systems, there is evidence to suggest that low-income earners and the financially excluded citizens
have active financial lives and therefore only need a range of financial services to explore their economic opportunities. The
paper presents the proposed study that summarises and synthesizes literature on the link between financial inclusion and local
economic development among similar contexts like Uganda. The study will then undertake an empirical analysis on the effects of
financial inclusion on some selected dimensions of local economic development in Kampala Capital City Authority, Uganda. By
reviewing the research on the link between financial inclusion and local economic development, this study will describe how and
where the use of financial services can contribute on realising the sustainable development goals. In conclusion, the study will
outline opportunities and mechanisms for businesses and governments at local level to deepen financial inclusion in developing
countries.
Key Words: Financial Inclusion, Local Economic Development, Poverty Eradication, Kampala Capital Authority, and Uganda
PARTNERS
49
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Health Services and the Footpath to achieving SDG in the East African Region
David Baguma
Uganda Management Institute
Consultant at Lukhwells International Limited
Visiting Professor, Disease Control & Environmental Health Dep’t Makerere UniversityUganda
E-mail: baguma.david@yahoo.com / bagusha2000@yahoo.com
Abstract
The East African region is experiencing rapid growth in cities influencing the health service sector coupled with progressive
changes in social, political, rural and urban development. The increase in health risks also caused by climatic and environmental
hazards slows strides in the progress along the footpath to achieve health targets outlined in Sustainable Development Goals
(SDG), including SDG 3. Quantitative and qualitative data from academic and grey literature was used to review the possible
health situation in East African Region. The present paper found that different rates of demographic and epidemiological changes
caused inequalities in socioeconomic development and disparities in health services, posing challenges to national health
systems, particularly in the control of communicable and infectious diseases. Non-communicable diseases among the aging
populations have increased. Furthermore, development changes for rural and urban areas led to trade in health services, medical
tourism and the migration of health workers. This overview of the East African health systems presents key demographic and
epidemiological policy changes in the region. Public policy strategies are required to address health and natural disasters,
especially the long-term effects of climate change. Health policy makers, researchers and legislators could benefit from the
findings of this study.
Keywords: Bush Burning, Climate Change, Health, Poverty, SDG, Plants, Water Shortage
Abstract
Climate change remains s key threat to sustainable development particularly to the farming communities which are more
vulnerable to the climate impacts. Uganda has made commendable steps in building an institutional framework for addressing
climate change. However the framework remains scattered in several documents making it difficult to track and conceptualize.
This paper provides a one-stop center for understanding how effectively climate change is institutionalized in the agricultural
sector and identifies the critical issues for future actions towards effective mainstreaming of climate change in agricultural
programming. Findings in this paper are based on data collected through document review and a case study of Bududa district,
representing the local government of climate change adaptation mainstreaming. The paper observes that significant steps have
been taken to mainstream climate change adaptation in agricultural programming but adoption of adaptation measurers will
necessitate robust institutionalization of agricultural insurance as a climate change adaptation strategy particularly in the context
of the rural, resource-constrained farming communities which are also more vulnerable to climate change hazards. Secondly
effective mainstreaming of climate change adaptation in agricultural programming in local governments will necessitate increased
budget support from the central government towards addressing the critical institutional capacity gaps which hinder climate
change adaptation programming and implementation of adaptation measures in local governments of Uganda.
Key Words: Climate Change, Sustainable Development, Farming Communities, Sustainable Development
PARTNERS
50
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Samwel Ndegwa
E-mail: ndegwasamwel@gmail.com
Abstract
The purpose of this study was to explore the influence of civic education on public participation in the devolved government
unit of Naivasha Sub-county, Nakuru County. The study used a descriptive research design with a target population of 253,225
residents whereby a sample of 157 respondents was drawn using Nassiuma formulae and was classified into eight strata based
on the ward of residence through stratified random sampling. Each stratum had respondents in the same proportion as that of
the ward population in relation to the Sub-county population. Snow ball sampling was used to administer research instruments
to the respondents with the start point being the area ward administrator. The study used mainly primary data that was collected
using self-administered semi-structured questionnaires. A cronbach’s alpha reliability test was used on the instrument whereby
a coefficient of 0.7 and above was considered acceptable. The results found the instrument as reliable. Data was analyzed for
descriptive and inferential statistics using Statistical Package for Social Sciences software. The analyzed data was presented
using tables. The study established that there existed a positive and strong relationship between the Civic Education and Public
Participation in governance (R = 0.825) and that Civic Education could explain 68.0% variance in public participation. The study
found out that civic education levels among the residents was low, majority of them had not received any civic education training
and as such were not familiar with the enactments guiding public participation in county governance The study recommended
that the county should enact a civic education act as well as have further research of the variable conducted in other counties.
An assessment of the factors affecting Women Participation in the Politics of Gombe Local Government-
Nigeria
Dr. Nasiru Modibbo, Abdulkadir Ibrahim Bilkisu & Mahdi Abubakar
Department of Public Administration, Faculty of Arts and Social Sciences
Gombe State University
Abstract
Nigeria is a patriarchal society characterized by socio-cultural discrimination, exclusion; inequality and lack of social
justice. These features are also reflected in its politics especially, as they relate to issues of gender imbalance. This
study therefore assessed the challenges of women participation in politics, an issue that has been denied consideration in
the Nigerian polity especially in Gombe L.G.A of Gombe State of Nigeria. Thus, through a survey research based on convenient
sampling technique questionnaires and interviews were conducted in some selected part of the local government. The responses
from the questionnaires were analyzed using simple percentage and frequency tables for proper clarification. Based on the
findings, the study presents various strategies, such as enhancing massive women enrolments in schools, creating women
reserved political offices, women empowerment etc as solutions for expanding the political sphere.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Effect of Citizen Participation on Solid Waste Management Service Delivery in Makindye Division
Kampala Capital City Authority, Uganda
Josephine Kitaka & Edgar Mwesigye Kateshumbwa
Uganda Management Institute
Abstract
Citizen participation has of recent taken centre stage in academic discourse. The main argument has been that involvement
of citizens in development activities breeds ownership which ultimately translates into development. This paper sought to
explore the effect of citizen participation in solid waste management service delivery in Kampala Capital City Authority (KCCA)
using a case of Makindye Division. The paper among others explores the effect of citizen participation in waste collection
decision-making and also how waste collection payment and physical participation affects solid waste management. The paper
employs a cross-sectional research design. It uses both quantitative and qualitative data collection methodologies. Data analysis
involves descriptive statistics (frequencies and percentages) and inferential statistics (Spearman correlation, the coefficient
of determination and regression). Thematic analysis is applied to qualitative data. Findings reveal a significant strong positive
effect of citizen participation in waste collection decision-making, citizen participation in waste collection payment and citizen
physical participation in solid waste management service delivery. The paper recommends that waste collection managers and
technocrats should increase citizen participation using various strategies focusing on waste collection decision-making, waste
collection payment and physical involvement to enhance solid waste management service delivery.
Public Participation and Community Development in Uganda: A case study of Kawempe Division
Abstract
Public participation has been a constant theme in community for a very long time, due to the fact it has become central to the
development community projects and programs as a means to seek sustainability and equity, particularly the poor .The purpose
of this study was to investigate the relationship between public participation and community development in Kawempe Division
– KCCA. The study adopted a correlational research design which involved collection of quantitative data. Quantitative data was
collected by closed ended questionnaires. The study focused on a sample of 150 respondents, who were selected from a total
population of 242 respondents. Data collected was edited, coded and then entered in the Statistical Package for Social Sciences
(SPSS version 20.0). The results of the study indicated that there is statistically significant a positive significant relationship between
community empowerment and community development programmes in KCCA Kawempe division (r=0.192, p<0.05); there is
statistically significant a positive significant relationship between decision making and community development programmes
in KCCA Kawempe division (r=0.283, p<0.01) and there is statistically significant a positive significant relationship between
citizen ownership and community development programmes in KCCA Kawempe division (r=0.296, p<0.01). The researcher
recommended that KCCA Kawempe Division. The government should encourage people to identify and brings their own projects
in order to empower local citizens through investment. The community members should be involved from the start to the end
of the projects and they should not just dislocate people from the original areas to develop the place just because they want to
develop the area. There is also need by the government to encourage community to protect and monitoring their own projects
in Kawempe division.
Keywords: Kampala Capital City Authority (KCCA), Public Participation, Community Development
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
Relevant health professions education is vital for improvements in health and health care access, yet the challenge to sustain
equitable access to improved health and healthcare particularly to those most in need remains a major global challenge. The
Community Based Education (CBE) approach first emerged during the 1970’s in response to population demand for needs-based
education. The contribution students can make to delivery of health services, however, is not widely documented particularly for
CBE in Africa. Literature denotes progression of curricula to embrace students’ projects and co-learning. Documentary analysis
was used to review MUST students’ CBE reports of the five most recent years with a checklist. The findings were analyzed
thematically by employing content analysis. The analysis revealed how CBE students’ projects contribute to mitigation of health
service constraints of access, acceptability and affordability. In regard to access, students increased the range of services
provided at the health facility. They promoted acceptability of health services through enhancing community participation and
community – health facility interface. By providing services at no additional cost, students contribute to affordability of health
services.
Abstract
World over, leadership transfer in organizations is inevitable. Inadequacies in succession planning have become a major constraint
to sustainability of both government and non-government organisations. This study sought to establish the relationship between
succession planning and the sustainability of Non-Government Organisations in Uganda using EASSI as a specific reference.
The study had three specific objectives which included; - determining the relationship between talent identification, talent
development -talent retention and - organisation sustainability. - The study applied a correlation study design, using both primary
and secondary sources of data. Primary data was collected using a questionnaire. Secondary data was collected from relevant
records from EASSI. Descriptive and inferential data analysis was applied using Pearson Product Moment Correlation Coefficient
to test the hypothesis. A population of 85 was identified from EASSI and a sample of 70 was selected using probability sampling
techniques. The findings - revealed that; talent retention has the most significant relationship with the sustainability of NGOs
as compared to talent identification and talent retention. It was established that as the three are enhanced, an organisation is
able to utilize its skilled and experienced staff for resource mobilization, able to safe guard its resources from loss and external
threats, protect the institutional memory and identity, fundraise for its strategic plan and most importantly retain its skilled and
experienced staff. Based on the findings, the researchers recommend that - NGOs prioritize talent identification and put in place-
strategies to fill the capacity development gaps of young professionals.
Key words: Succession planning, Sustainability, Talent identification, Talent development, Talent retention
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
A Critic of the Policy Frameworks that Nurture Sustainable Urban Housing Development among low and
Middle Income Urban Households
Andrew Amara
Makerere University, Uganda
Email: talk2andre@gmail.com
Abstract
In sub-Sahara Africa, the planners of urban housing have to contend with varying dimensions of vulnerabilities, poverty and
inequalities, which in turn complicate the delivery of adequate housing and related support services like clean water, good
sanitation and sufficient energy; these in turn hamper economic growth and social stability. The increasingly complex challenges
of urban housing have led to a search and exploration of new building solutions and policies across the globe (Atkins et al, 2012,
p.xi). But the relative success rates of housing policy in some developing countries are low or not as visible and appreciable. In
Uganda’s capital city for example, “major socioeconomic and environmental problems… lower the quality of life of the urban
dwellers” (Vermeiren, Van Rompaey, Loopmans, Serwajja, & Mukwaya, 2012). In addition to spatial, tenure and cost related
challenges (Katukiza, Ronteltap, Oleja, Niwagaba, Kansiime, & Lens, 2010), households have to also deal with environmental
challenges such as frequent floods that impact housing settlements, infrastructure and subsequently health (Lwasa, 2010). This
paper traces the deficiencies that policy has had in sustainably resolving Kampala’s housing shortage. It discusses some of the
issues at the stage of policy planning and suggests some of the factors that policy makers should consider in order to develop
more relevant and effective urban housing policies.
The goal of this paper was to investigate the scale and nature of relationships between governmental and private sectors in
co-production/ co-creation of public services in Slovakia. Based on our analysis from investigated cases we can state that the
role of local self-government in co-creation in Slovakia is rather limited. Our opinion is that the main problem and reason of this
situation lies in the traditions and type of governance inherited from previous socialist history of Slovakia and cannot be treated
immediately. In Slovakia, social innovation predominantly comes from private sector organizations or citizens themselves. The
specific interesting point shown in our research was that many innovations in public services provision are based on use of
information and communication technologies.
Medical Device Integration with Electronic Health Records: A Case Study of University of Nairobi Health
Services
Abstract
Medical devices provide invaluable information to clinicians on a patient’s illness, making them a crucial component in the
provision of safe, effective and efficient patient care. Traditionally, in most medical devices data has been secluded in silos,
with every device having incompatible data formats, unique physical connections and dedicated communication protocols.
Largely most of these devices are not integrated with hospital electronic medical record systems with output information stored
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
in the device or presented and kept in the form of paper reports. In this study, we describe a demonstration in which available
Electronic Medical Records system (EMR) was successfully integrated with a wireless Blood Pressure Monitor (BPM). This was
implemented by adopting the use of RESTful Application Programming Interface (API) technologies and commonly established
standards designed for medical devices interoperability. Before deploying the prototype, we conducted pilot tests at the University
of Nairobi, nursing station to get feedback on the time spent using the conventional blood pressure data capture methods and
the newly integrated application. Clinical data from the device was exchanged adhering to the HL7/XML standard communication
protocol. There was a measurement differential in time for conventional system used and the integrated medical device solution.
The duration the blood pressure cuff was on the patient was an average of 123 seconds before the integration and 83 seconds
after integration. Additionally, there was an observable substantial reduction in the average time that the medical assistant spent
at the intake section from 370 seconds before the medical device was integrated and an average of 240 seconds after the
integration. The findings indicate a positive outcome was availed on the time taken for the blood pressure readings, time spent
by the patient at the nursing station, doctor’s time to search the patients’ blood pressure readings as well as the data accuracy
fed in the EMR system.
Knowledge, Attitudes and Practices towards Cancer Prevention in Uganda: A Review of Literature
Margaret Kemigisa
Uganda Management Institute
Abstract
Statistics on the cancer problem globally and in Uganda present a grim picture that calls for responses to increase prevention
efforts. The aim of this paper is to; (1) Identify key issues regarding knowledge, attitudes and practices with regards to cancer
prevention in Uganda, (2) Determine knowledge of the risk factors regarding cancer in Uganda and (3) Propose suggestions
toward a cancer prevention initiative that addresses knowledge, attitude and practice issues. Methods: An open search for
articles was made using Google scholar and Google engine. With each identified article, snowballing was used to identify
more articles from references therein. Results: The results show that awareness of cancer is low. Attitudes towards screening
and vaccination as preventive measures are encouraging but there are misconceptions about cancer diseases associated with
cultural beliefs and fear of positive diagnosis of cancer. There is varied extent of awareness, attitudes and practices regarding
cancer prevention; cancer prevention education is inadequate. Recommendations: There is need for more research to understand
the context of specific KAP to types of cancer, as well as socio-economic and demographic characteristics of populations as they
relate to prevention efforts. Strategic efforts are needed to address barriers to adoption of proven prevention methods among
those that are aware of the risk factors and prevention measures. A one-stop hub both physical and virtual to provide evidence-
based information on primary prevention, secondary prevention and linkages to care for those infected and affected by cancer
may help.
The Effect of High-Performance Partnerships on Value Chain Upgrading: The case of the Pineapple
Value Chains in Kenya and Uganda
Abstract
Literature on value chain development underscores the critical role of lead firms in lifting the performance of value chains, and of
all parties in the value chain, to higher levels (Kaplinsky & Morris, 2001; Gereffi, 2005). To date, there is little empirical research
on the connection between high-performance partnerships and value chain upgrading in agribusiness. In this paper we discuss
the findings of a study on high-performance partnerships between associations of farmers, in their role as lead firms that pave
the way for the upgrading in all facets (products, production, marketing and collaboration) to be implemented by farmers, in
the pineapple value chains in Kenya and Uganda. The two main concepts used in the research (quality of partnerships, and
upgrading) are based on earlier studies. Data has been collected from 605 pineapple growers in Kenya and Uganda, and from 145
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
associations. The study reveals that both concepts are best measured by sets of items that can be viewed upon as dimensions
of these two concepts. Partnership quality has five dimensions: matching organizations; communication; joint planning; and
equality. The dimensions of upgrading are business sophistication; productivity; and logistics & processing. The analysis reveals
that, for each of the two concepts, the dimensions are, as expected, not uncorrelated. For example, it is understandable that
joint planning and communication hang together; and the same holds for business sophistication and productivity. However,
both the dimensionality of the concepts and the nature of the items that are part of these dimensions, provide useful insights for
similar studies in other value chains. The main purpose of developing measurement instruments for these to concepts, is, from
a practical point of view, to assess the strength of the link from partnership quality to upgrading. Indeed, our research indicates
that the link is strong. From a policy perspective, this implies that it is not only important to have the knowledge on means
of upgrading, but also to have the mechanisms (here, partnerships) in place to make optimal use of this knowledge through
dissemination and application.
Keywords: High Performance Partnership, Matching Organizations, Communication, Joint Planning, And Equality
Abstract
While there is abundant extant literature on critical success factors (CSFs) for PPPs, it largely focuses on non-educational services
and infrastructure projects with hardly any debates that resonate to universal secondary education (USE) from stakeholders’ lived
experiences and insights. Yet, this information is vital in informing policy reforms especially This study therefore seeks to explore
CSFs for PPP policy in USE, using evidence-based stakeholders’ understandings and experiences of its implementation in
context of Uganda. Methodologically, the study was informed by Freeman’s (1984) stakeholder theory and conceptualised within
the interpretive qualitative case study paradigm. The 28 stakeholders who participated in this study were purposively selected
officials from the education sector and other MDA’s and PPP school proprietors, Data collected through document analysis and
semi-structured interviews were analysed using content and thematic qualitative approaches. The key findings indicate variations
in most stakeholders’ subjective understandings of the PPP policy in USE. These variations were largely attributed to context-
specific experiences they negotiated in its implementation. Besides, some participants, mainly the school-based stakeholders
(school proprietors, teachers, parents and local community leaders) were found implementing a policy which they did not clearly
understand with regard to its intent and guidelines. Findings also indicate stakeholders’ mixed perceptions on policy impacts
and its success. Though most stakeholders commonly affirmed that the policy had a positive impact on increasing learners’
access to USE, they had divided opinions on its overall success, which they perceived differently. While most government-
based stakeholders considered the policy as successful from its impact of increasing learners’ access to USE, majority of
nongovernment-based stakeholders perceived it unsuccessful due to its inability to achieve the objectives of equity and quality;
which were perceived as low and compromised in teaching-learning process. The policy ineffectiveness was attributed to
stakeholders’ conflicting motives; noncompliance to policy guidelines; inadequate monitoring; lack of commitment to roles;
negative attitude to policy; political interferences; inadequate funding and its delayed disbursement; poor accountability and
inadequate partners’ capacity. Based on how they experienced its implementation, most stakeholders perceived regular policy
review; commitment to partnership roles, sufficient funding; selection of suitable partners with adequate capacity; transparent
enforcement mechanism; effective communication and sensitization strategy, enhanced monitoring and supervision mechanism
as the critical factors for successful implementation of PPP policy in USE delivery in Uganda and other similar contexts. These
findings will inform context-specific policy reforms for successful implementation of PPPs in education. Can you also show how
the paper concludes or recommends based on its objective.
Keywords: Public Private Partnership, Universal Secondary Education, Stakeholders, Critical Success Factors
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
The adoption of the Sustainable Development Goals (SDGs) by nations continues attracting both opportunism and pessimism
from the scholarly and policy world in the developing world. On one hand, the opportunists look at the Sustainable Development
Goals as a significant step forward in providing a successor framework to the Millennium Development Goals (MDGs). By
adopting an all-inclusive approach to development and recognition of nation specific perspectives, peculiarities and differences,
the SDG design provides significant hope when compared with the Millennium Development Goals. The pessimists, on the other
hand worry that as was the case with Millennium Development Goals, implementation of SDGs is neither automatic nor obvious.
While the SDGs have been fully owned and popularized at national level in Uganda, local governments are yet to be empowered to
champion priority setting and provided with the necessary flexibility for them to take full charge of mobilizing resources to finance
their local development priorities. The study uses a case analysis of selected municipal governments to empirically explore the
opportunities and challenges of positioning local governments as vehicles for implementing the Sustainable Development Goals
in Uganda. The study argues that centrally positioning local governments in the implementation framework will not only enhance
local ownership of the development processes but also popularize Sustainable Development Goals at local community levels
thereby generating massive support.
Key Words: Sustainable Development Goals, Implementation, Local Governments, Opportunities, Challenges, and Uganda
The Doldrums of Development Projects in Uganda: Gauging the role of PRDP Health Project on
Antenatal Care Attendance in Lira District, Uganda
Abstract
This study investigated the contribution of Peace, Recovery and Development Plan (PRDP) health project deliverables to antenatal
care (ANC) attendance by pregnant women and child birth with care from skilled birth attendants in Lira District, Uganda. The
study was guided by the theory of Change. Lira District continues to register low levels of ANC attendance by pregnant women
and child birth despite the existing health facilities. The main objective of the study was to examine the role of health project
deliverables on antenatal care attendance. The study adopted both qualitative and quantitative approaches under a case study
design using questionnaire, documents review and observation methods. The data obtained was analyzed and the study findings
revealed that variation in skilled birth attendance, availability of trained health workers and change in the availability of trained
health workers causes are highly responsible for skilled birth attendance. The study concluded that availability of staff houses,
adequacy and usage of the staff houses, availability of maternity wards, their functionality and usage and availability of trained
health workers guarantee realization of improved skilled attendance and child birth in any health facility. The study therefore
recommended that the policy makers, and management in Lira district should effectively enforce utilization of staff houses and
other infrastructure constructed to improve on accessibility of trained health workers by mothers seeking skilled attendance
services.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Feasibility of the Sustainable Development Goals Localisation: Evidence from the Community Based
Monitoring System
Abstract
The paper aims to provide an analysis of the socio-economic conditions of the Project Site based on the Community Based
Monitoring System (CBMS) Study in the context of monitoring the Sustainable Development Goals (SDGs) at the local level. The
progress on the attainment of some of the SDG goals is assessed by analyzing the data gathered from the project site after the
implementation of the CBMS census in Akoboi and Katakwi sub-counties of Katakwi district. The Study was carried out with
a grant from the Partnership for Economic Policy (PEP) – Community Based Monitoring System (CBMS) Network supported
by the Department for International Development (DFID). It is CBMS Research Grant number 17-RG-20141. The research was
approved by the Uganda National Council for Science and Technology (UNCST). The research approval reference is ARC 206/
SS 4554. Uganda has been amongst the first UN member states in the world to integrate the Sustainable Development Goals
(SDGs) into its national development planning framework to ensure that no one is left behind. The findings of the Study revealed
good progress in a number of sustainable development areas including; access to safe water, poverty reduction, nutrition, gender
equality and women empowerment, and equitable quality education. The SDGs where more efforts are still required include;
ensuring healthy lives, safely managed sanitation services with hand washing facilities, access to electricity, address the high
unemployment rate, and the civil registration. Inequality was identified as one of the major barriers to the attainment of the
SDG goals. It is recommended that the Government of Uganda should put in place strategies to address disparities that restrict
opportunities to access quality education, safe sanitation, and access to income generating activities, access to information,
and access to electricity.
Keywords: Community Based Monitoring System, Sustainable Development Goals, Income Generating Activities
Abstract
Staff indiscipline is one of the challenges affecting service delivery in the public service in most African countries. This study
explores this challenge within Malawi public service. The challenge of staff misconduct in the country’s public service is
assumed to be one of the factors contributing to the current state of poverty in the country. An examination of previous studies on
indiscipline in Malawi’s public service in illustrates that economic hardships experienced by civil servants and flawed leadership
underlie this challenge. Further to this, corrective and punitive measures applied in a bid to address this challenge, have not
served as effective remedies. The methodological approach adopted by this study is a mixed method analysis. The approach
has been applied in examining the causes of indiscipline in Malawi civil service. Study findings indicate that the level of staff
misconduct varies across government ministries. Higher levels of staff indiscipline feature more in some government ministries
than others. Findings further indicate that the type of indiscipline, prevalent in a particular ministry relates to the nature of its
functions. Possible factors contributing to the persistence of staff indiscipline include management interventions that are often
post-entry and reactive in nature. This study recommends regular review of public servants remuneration, increasing the control
function of public service managers and curtailing potential indiscipline at recruitment level as a preventive measure.
Key Words: Staff Indiscipline, Civil Service, Public Service, Manager, Misconduct, Organisation, Malawi
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Institutional and Regulatory Framework for Environmental Impact Assessment in Uganda: Challenges
and Opportunities for Achieving the SDGs
1
George Taako Edema*, 2Kiemo Karatu & 3Edward Andama
*Busitema University, Faculty of Natural Resources and Environmental Sciences- Uganda,
1,3
Abstract
The EIA practice started in the U.S mandated by the National Environment Policy Act (NEPA) 1970 due to the increased realization
of environmental change at the time caused by human actions. The formal institutionalization of the practice of Environmental
Impact Assessment (EIA) by most countries was as a result of the United Nations Conference on Environment and Development
1992, Principle 17 that declares EIA as an instrument of Sustainable Development. Uganda has established institutional and
regulatory framework for the conduct of environmental impact assessment, with the National Environmental Management
Authority as the principal agency for environmental management including the coordination and management of the EIA, a
practice that has lasted more than two decades. This paper identified the challenges and the opportunities in the Institutional
and Regulatory for environmental impact assessment. It assessed the capacity and role of key stakeholders in environmental
impact assessment. It further, assessed the extent to which environmental impact assessment follow-up has been implemented
across selected manufacturing industries in the central region of Uganda. The paper made recommendations to enhance the
effectiveness of environmental impact assessment as a key instrument for attaining the SDGs.
Sustainable Local Economic Development for Developing Economies: The New strategies for the
Future Local Governments in Uganda
Stella B. Kyohairwe
Uganda Management Institute
Abstract
Sustainable Local Economic Development for developing Economies: The New strategies for the future of local governments
in Uganda Stella B Kyohairwe Uganda Management Institute Conference Theme: Accountability, Innovations, and Quality Public
Services Delivery Subtheme: Public Sector Reforms Abstract: Being a process whereby the tri-partite partnerships between
Local Government, the private sector and the community are jointly and collectively engaged in identification, mobilization,
management and initialization of resources at the local level, local economic development (LED) is one best models that can
enable sustainable development at the local level. “Localization” is by no means of less importance when it comes to the
principle of “leaving no-one-behind” in pursuance of both the Urban and rural development national Agenda. Born in mind
however is that mindset change for predominant self- reliant communities can bring innovative, accountable and transformed
societies. Looking at subnational level as an epitome for investments to increase employment opportunity and spur desirable
growth, this paper assesses the challenges inhibiting Local Economic Development to reap the development benefits in Uganda.
Through a document review of Local government initiatives in Uganda and elsewhere, the paper analyses the approaches used
in LED in Uganda, documents reviews the progress so far attained, documents the current impediments and identifies areas for
future improvements.
Key words: Local Economic Development, Sustainable Development, Inclusion, Self-Reliance, Transformed Communities
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
2030 Agenda for Sustainable Development; were African Countries prepared and ready to undertake
the task? The case of Uganda
Abstract
2030 Agenda for Sustainable Development was adopted at the United Nations Sustainable Development Summit on 25
September 2015. This Agenda is a plan of action for people, planet and prosperity. It also seeks to strengthen universal peace in
larger freedom. It is against this phenomenon that all countries and all stakeholders, acting in collaborative partnership, agreed to
implement this plan. Indeed, this Agenda 2030 is a resolve to free the human race from the tyranny of poverty and want and to
heal and secure our planet. This Agenda 2030 further is a resolve determined to take the bold and transformative steps which are
urgently needed to shift the world onto a sustainable and resilient path, since it is a collective journey, with a pledge of not leaving
anyone behind. This Agenda 2030 is bound by the 17 Sustainable Development Goals and 169 targets which demonstrate the
scale and ambition of this new universal Agenda. The Goals and targets of this Agenda are to stimulate action over the next fifteen
years in areas of critical importance for humanity and the planet: The people, Planet, Prosperity, Peace and Partnership. Despite
all attempts to enhance and achieve the purpose for which 2030, there is evidence that Countries have lagged behind schedule
as they were not prepared and ready to execute the 17 SDGs goals and 169 SD targets.
Key words: Sustainable Development Goals, people, Planet, Prosperity, Peace, Partnership
Critical Analysis of Regulatory Mechanisms for Governance of Community Health Insurance Schemes:
The Uganda Perspective
1
Hizaamu Ramadhan, 2Basaza Robert & 3Namara B. Rose
Uganda Management Institute, Uganda
1,3
2
St. Augustine International University, Kampala, Uganda
Abstract
Introduction
Regulating operational modalities of community health insurance schemes is important in protecting the interests of the
consumers and service providers in mitigating the escalating costs of health care especially for the poor rural communities. This
study on governance of community health insurance schemes was guided by the research question related to the current policies
and legislation and the extent to which they addressed governance and sustainability issues of the schemes. The aim was to
explore the existing community health insurance schemes’ regulatory mechanisms in as far as they impacted on enrolment and
sustainability.
Results
The study established that the current policies and legislation do not adequately address governance of community health
insurance schemes within the premises of diversity and homogeneity in communities. The governance structures of the
schemes require serious attention given the variations in the socioeconomic set up and the diverse social networks in the
different communities in Uganda. The drive by Government of Uganda towards universal health coverage will continue to meet
constraints especially with respect to integrating community health insurance.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Conclusion
While regulations put in place will be used to operationalize the law, it is imperative that provisions for social networks underpinned
by diversity and homogeneity of communities be reflected in the law. This will ensure that the poor and vulnerable populations
who bear the brunt of disease burden and catastrophic health care expenditures are included in the drive towards universal health
coverage.
Effect of Citizen Participation on Solid Waste Management Service Delivery in Makindye Division
Kampala Capital City Authority, Uganda
Josephine Kitaka & Mwesigye Edgar Kateshumbwa
Uganda Management Institute
Abstract
Citizen participation has of recent taken centre stage in academic discourse. The main argument has been that involvement
of citizens in development activities breeds ownership which ultimately translates into development. This paper sought to
explore the effect of citizen participation in solid waste management service delivery in Kampala Capital City Authority (KCCA)
using a case of Makindye Division. The paper among others explores the effect of citizen participation in waste collection
decision-making and also how waste collection payment and physical participation affects solid waste management. The paper
employs a cross-sectional research design. It uses both quantitative and qualitative data collection methodologies. Data analysis
involves descriptive statistics (frequencies and percentages) and inferential statistics (Spearman correlation, the coefficient
of determination and regression). Thematic analysis is applied to qualitative data. Findings reveal a significant strong positive
effect of citizen participation in waste collection decision-making, citizen participation in waste collection payment and citizen
physical participation in solid waste management service delivery. The paper recommends that waste collection managers and
technocrats should increase citizen participation using various strategies focusing on waste collection decision-making, waste
collection payment and physical involvement to enhance solid waste management service delivery.
Abstract
The study set out to assess influence of Public Finance Legislation (PFL) on Accountability of Finances (AF) at Arua Regional
Referral Hospital (ARRH) in the years 2008/2009 to 2013/2014. PFL refers to Laws, Acts, Regulations and Instructions enacted
by Parliament and bye-laws enacted by District Authorities with cardinal role to cause AF seemed not to have been achieved
(Auditor General’s Audited Reports, 2008-2015). Objectives that guided this study were to: analyze the relationship between
PFL and Financial Policies (FP), analyze relationship between FP and AF, assess influence of PFL on AF. Study Population of
202. Data was collected from 177 respondents using a self-administered questionnaire, the main research tool with a Likert
scale. More data was obtained through survey, interviews, and focus group discussions. Findings: AF was restricted to the
other Stakeholders who are neither principal nor agent. Poor planning and budgeting. Accounting Officer had neither training nor
professional experience in Accounting & Finance. Weakness in National Medical Stores-Push System. PFL had .779 positive
relationship with FP. FP had .760 positive relationship with AF. PFL had .629 positive relationship with AF. Respondents rated
Health Service Delivery (HSD) in perceiving AF. PFL had .749 significant positive relationship with HSD. FP had .641 significant
positive relationship with HSD. PFL had 60.7% influence on FP. FP had 57.7% influence on AF. PFL had 39.6% influence on AF the
main objective. A gap of 60.4%. In view of these findings, this study developed and recommend adoption of Stakeholder-Forum
Based Accountability Model and Planning and Budgeting Management Structure as contribution to knowledge.
Key words: Public Finance Legislation, Accountability of Finances, Health Service Delivery
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Addressing Indigenous People’s Rights in the Contexts of Foreign Investment Law in and amongst the
EAC-P’States
Francis M. Magare
Abstract
While the concept of indigenous people is conflicted and generally not recognized in most states’ laws, the realization
of the rights of this group of people, which is in realm of human rights law is mind-boggling. In the contexts of foreign
investment law, the body of which consists of Bilateral Investment Treaties (BITs), Multilateral Treaties with Investment
Provisions (TIPs), and Investment Related Instruments (IRIs), there is no direct mentioning of human rights generally and
human rights of the indigenous people specifically. Realization of the human rights of this group of people in regards is by
construction of the promissory clauses in the BITs or states obligations arising from the TIPs and IRIs. This is gelatinous,
non-predictable and it results into non-inclusivity of Indigenous people and generally massive impacts on their human
rights. This paper revisits the extents to which foreign investment law in East African Community (EAC) generally and
amongst the EAC Partner States specifically, addresses the human rights of the indigenous people. Finding ultimate
inconsistent bearings and addresses, the author recommends harmonious co-existence of foreign investment and human
rights of indigenous people by encouraging purposive indigenous peoples’ human rights protection lenses in states’
regulatory spaces to meeting their obligations in the contexts of EAC laws.
The Effect of Credit Reference Bureau Information Sharing On Credit Assessment in Financial Institutions
in Uganda
Pius Mukiibi, Paddy Mugambe & Joseph Kampumure
Uganda Management Institute
Abstract
The purpose of the study was to investigate the effect of Credit Reference Bureau (CRB) information sharing on credit assessment in
financial Institutions Uganda. The objectives of the study were to examine the effect of financial information on credit assessment
in financial Institutions in Uganda, and to examine the effect of non-financial information on credit assessment in financial
Institutions in Uganda. The study adopted a descriptive survey design on 33 regulated financial institutions in Uganda (Bank of
Uganda, 2015) with a sample size of 30 respondents selected using both purposive sampling and census. The study found
that financial information on credit reports by financial institutions significantly used during credit assessment Non-financial
information also significantly used in credit assessment. The study recommended that stake holders need to work together to
continually ensure that CRB information shared is relevant, accurate, reliable, accessible and secure because the information will
affect significantly the credit assessment decisions. Furthermore, financial institutions, central bank and CRB service providers
needs to continuously develop financial literacy programmes to the public so that the public can understand the importance and
use of the CRB information because it plays a crucial role in the financial sector. The study further recommends that there is
need to revise and enact regulations and laws to broaden the scope of CRB Information to include more financial stakeholders
as evidenced in other countries according to IFC (2012).
Key Words: Credit Reference Bureau, Information Sharing, Credit Assessment, Financial Institutions
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Influence of NGOS’ Interventions on the Empowerment of Adolescent Girls Karamoja Region, Kotido
District
Iutung Denis
Programme Specialist-Youth and Development
Stromme Foundation E.A
Corresponding E-Mail: iutungdenis@yahoo.co.uk
Abstract
The purpose of the study was to examine the influence of NGOs’ interventions on the empowerment of adolescent girls Karamoja
Region, Kotido district. The objectives of the study included; to examine the extent to which project design, financial management
and monitoring and evaluation influence adolescent girls’ programme in Karamoja Region. The study took a time scope from 2006
when the NGOs started flocking Kotido district to 2016. This cross-sectional study employed a correlational research design.
The correlational design was used to find out the association between the dependent variable and the independent variable of
the study. The study used triangulation to capitalize on the respective strengths of quantitative and qualitative approaches. For
the qualitative approach, non-probability sampling and unstructured instruments were used while for the quantitative approach,
probability sampling and well-thought instruments were used for data collection. The major findings indicate a positive but weak
correlation between project design and empowerment of adolescent girls. Similarly, Spearman’s correlation analysis showed
no significant relationship between financial management and empowerment of the girls who were the beneficiaries. While
correlational analysis between monitoring and evaluation of adolescent girls’ intervention and empowerment showed a significant
correlation but a weak and negative one. In conclusion, it was noted that involving all stakeholders in project design is not an
automatic gate pass to success of the intervention and monitoring and evaluation to some extent influences adolescent girl’s
empowerment. It was recommended that all stakeholders are involved in all stages of project, from inception to implementation
of the intervention monitoring and evaluation. Future researchers should try to find out the influence of culture on intervention of
NGOs in Kotido district.
Key words: NGOs, Empowerment, Adolescent Girls, Financial Management, Karamoja Region
Human Resource Empowerment and Environmental Conservation in Hamurwa Sub County, Rubanda
District, Uganda
Natukunda Susan & Tindyebwa Joseph, Ph.D
Bishop Barham University College, Uganda Christian University
Corresponding E-mail: natukundasusan3@gmail & joseytin@yahoo.com
Abstract
The state of environmental degradation in Uganda, specifically in Rubanda district, Hamurwa Sub County have a relationship with
the under empowered human resource especially due to under motivated local government staff and limited capacity of local
council leaders. The need for community member’s awareness for the adoption of improved methods of farming for soil and
wetland conservation may be vital mitigation measures for environmental conservation. Thus, this study was guided by three
objectives that include: To assess the impact of human resource capacity building on soil conservation; to find out the challenges
that affect human resource empowerment for wetland conservation and to analyze strategies that improve human resource for
environmental conservation. The study adopted a descriptive and cross section survey design focused on quantitative and
qualitative techniques of data collection and data was collected using questionnaires, interviews and documentary analysis and
was then used to generate tables and descriptive statistics. The study target population was 330 respondents; the researched
derived at a total sample size of 198 by use of Slovenes formula. Simple random method, purposive and stratified sampling
techniques were utilized during respondent selection. The research findings reveal that 78% of the respondents indicated that
human resource capacity building for community leaders has contributed to soil conservation, it was also analyzed that 75%
of the respondents agreed that inadequate trained an sensitized human resource leads to conflicts in the community and
affects wetland conservation. It was also found out that 80% revealed the need for motivation and training of extension worker
and community development officer to encourage a forestation and agro forestry practices and awareness in tree planting for
environmental conservation. The key conclusion was the adoption of strategies for human resource empowerment through
local government leaders’ capacity building and sensitization which has impact on environmental conservation. However, it
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Theme: Accountability, Innovation and Quality Public Service Delivery
was recommended that, for purposes of addressing the challenges of environmental degradation at Hamurwa, there should
be emphasis to empower community stakeholders, recruitment of self-motivated skilled employees that contributes further
community awareness for sustainable environmental conservation. There should be environmental conservation information
dissemination to the community, building capacity for effective utilization of the existing natural resources for rural community’s
soil conservation. Nevertheless, the central government of Uganda should fund local government’s human resource to lead
to environmental conservation through sustainable environmental conservation policies. Thus, policy implementers at district
and sub county local government level should be persistent in addressing gaps of community empowerment for effective
environment conservation.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
Programme evaluators are known to adopt various research methodologies depending on the purpose of the evaluation,
evaluation questions and methodological preferences of evaluation commissioners and stakeholders. Many adopt typically
quantitative, while others prefer a mix of quantitative and qualitative designs and methodologies. It has been a tradition among
evaluators to prefer using quantitative designs and methodologies with a notion that these produce more objective and valid
findings compared to qualitative ones. This article underscores the benefits of using participatory methodologies in programme
evaluations to enhance hard evidence and put a human face to the findings. The authors explore the various relevant participatory
methodologies available for use in programme evaluations, their applicability and the benefits they offer in enhancing the quality
of evidence for programme evaluations across various sectors. The authors did a literature review on participatory methodologies
and how they can be utilized in evaluations, as well as reflecting on their own experiences in using such methodologies in their
research and evaluation work. An inclusion and exclusion criteria for the literature was developed and based on it, scholarly
articles, book chapters and grey literature were collected to inform the article. The findings revealed various relevant participatory
methodologies that can be handy in enhancing the quality of evaluation findings. Many of these methodologies have a high
potential of clearly illustrating participant’s reality in relation to their experiences and level of impact the programmes accrue
to them, compared to the quantitative methodologies. Adoption of participatory methodologies in programme evaluations, will
provide the evaluator and the consumers of evaluation findings with the lived realities of how programmes impact the intended
and unintended beneficiaries.
Integrating International and Regional Agenda in Uganda’s Planning, Implementation and Reporting
Frameworks
Tasha Balunywa & Vincent Operemo
National Planning Authority
Abstract
Implementation of global, continental and regional agenda at national level is now central to policy discussions and analyses.
The push is for countries to nationalize the agendas that include among others the 2030 Agenda for Sustainable Development
and Africa Agenda 2063 to enable a unified approach in achieving global goals aimed at leaving no one behind. For Uganda, in
addition to the SDGs, the East African Community Vision 2050 has to be incorporated to the existing planning, implementation
and reporting frameworks. However, the challenge lies in implementing these agenda in a harmonized manner that minimizes
duplication. This paper through detailed content analysis of the three agendas finds converges and divergent areas among the
three agendas in the context of the 5Ps (People, Planet, Prosperity, Peace and Partnerships) and also examines what it will take
to implement the agendas in a coherent manner. In line with this, the study further analyses Uganda’s existing implementation
capacity and recommends areas of improvement in the current institutional arrangements, building awareness, integration into
planning frameworks, data, monitoring and reporting on the goals and ability of the financing framework to meet the financing
needs.
Key words: 2030 Agenda, EAC Vision 2050, Agenda 2063, Integration, Planning, Implementation, Reporting, Uganda.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
An Analysis of the Effects of Strategic Planning Practices on Disaster Management in Kenya (A Case
of State Corporations)
1
Linah Boit, 2John Bii, 3Njenga Gitahi & 4John Tanui
Kabarak University, Kenya
1,3,4
2
Kenya School of Government, Kenya
Abstract
This study sought to analyse the effects of strategic planning practices on disaster management in Kenya, with reference to
State Corporations taking the survey research design. This was a pilot study of an ongoing study and a sample of 20 heads of
departments from 4 state corporations based in Nairobi was reached. To obtain the data, semi-structured questionnaires were
used. The data was analysed by descriptive statistics using the Statistical Package for Social Sciences. Findings indicate that a
majority of government institutions have disaster management plans in place in accordance with the National Policy for Disaster
Management. It was also found that a considerable number of institutions integrate disaster considerations in their strategic
plans. The study further established that strategic planning practices employed by a majority of the institutions reached have
positively impacted disaster management as indicated by considerable reductions in loss of life, financial loss and environmental
damage. However, the study established that most institutions lack disaster management teams with skills required to carry
disaster management activities.
Knowledge Management and Transition: The Mechanisms of Facilitating Professional Pathways for
Young and Emerging Evaluators in Uganda (YEEs-Uganda)
Abstract
Following the Global evaluation agenda 2016-2020 with discussions around evaluation capacities, it was noted that evaluation
has not yet reached its full potential due to gaps in capacity. The national Voluntary Organisations for Professional Organizations
(VOPEs) were to implement the Eval Agenda 2016-2020 whose core goal is to improve the evaluation capacities within their
nations. The category of members considered under this were mainly the Young And Emerging Evaluators (YEEs) , whose
capacities needed to be improved so that a sufficient number of high-quality academia, and institutions that generate and share
relevant data exist, and are able to; promote and facilitate quality evaluations, evolve and develop continuously as the evaluation
field advances, support evaluation research, and run professional courses in evaluation, all aiming at ensuring sufficient numbers
of qualified evaluators. This led to the formation of YEEs-Uganda which was made a programme under the Uganda Evaluation
Association (UEA) in 2017. The programme is guided by three core objectives; to strengthen UEA institutional capacity,
professionalize YEEs in Uganda, form and strengthen YEEs Networks. Since then, YEE-Uganda set out to implement its work plan
under the guidance of UEA in order to foster capacity strengthening and the professional development of the YEEs. Therefore, this
paper will explore the mechanisms of managing, organising, leading, monitoring and control, resource mobilisation, challenges,
lessons learnt and recommendation in facilitating professional pathways of YEEs in Uganda.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Organisational Knowledge Sustainability Concept: The Nexus between Knowledge Management and
Organisational Learning
Wilberforce Turyasingura, (PhD)
Uganda Management Institute
Corresponding E-mail: wturyasingura@umi.ac.ug
Abstract
Knowledge management and organisational learning have received much attention in recent times, owing to the increased
recognition which has been accorded knowledge as a source of organisational success and sustainability. However, while it
seems clear that both KM and OL have the same goals, that is to nurture and harness knowledge resources, the concepts
have tended, in the past, to be regarded independently of each other, with parallel strategies having been implemented for each.
The current study examines the nature of the relationship between KM and OL, with the aim of providing a unified framework
for understanding how the above-mentioned knowledge-based concepts relate to each other. A quantitative approach was
used to achieve the set objective. Data were collected using questionnaires from 56 respondents, employed at 4 urban local
governments in Uganda. Canonical correlation analysis was applied to the data. Empirical evidence confirmed that KM and OL
have an interdependent relationship, which is manifested in two main dimensions, namely the institutional strategic focus and
people (human resources) focus. Based on such dimensions, the study proposes a re-conceptualisation of the linkage between
KM and OL aimed at evolving the two concepts into a single organisational knowledge sustainability notion.
Key words: Knowledge Management, Organizational Learning, Organizational Knowledge Sustainability, Uganda
Knowledge Management and Motivational Theories for Managing Employees at the place of Work
Muhammad Wabuna
PhD candidate at Uganda Management Institute /Lecturer, Faculty of Management Studies, Department of Public
Administration at Islamic University in Uganda (IUIU)
E-mail: wabuna2000@yahoo.com
Abstract
Lack of knowledge about motivation theories, might lead the managers to believe that monetary incentives are the only way of
motivating staff. The job of a manager in the workplace is to get things done through employees. To do this the manager should
be able to motivate employees. But that’s easier said than done! Motivation practice and theory are difficult subjects, touching on
several disciplines. In spite of enormous research, basic as well as applied, the subject of motivation is not clearly understood
and more often than not poorly practiced. To understand motivation one must be knowledgeable about human nature itself. And
there lies the problem! However, human nature can be very simple, yet very complex too. An understanding and appreciation of
this is a prerequisite to effective employee motivation at the workplace and therefore effective management and leadership. This
article on motivation theory and practice concentrate on various theories regarding human nature in general and motivation in
particular.
Key words: Motivational Theories, Human Nature, Employees, Effective Management, Leadership
Abstract
This is a conceptual critical review paper. It analyses the match and mismatch between the autonomy and interdependence of
internal and external quality assurance mechanisms in Higher Education Institutions (HEIs) in Africa as they strive to deliver
quality graduates. The mark of quality of graduates is their employability and relevance in the job market. However, the current
generation of graduates of Higher Education Institutions in Africa is often blamed for negative issues regarding accountability,
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
control, compliance, and improvement. Considering accountability, the graduates are noted to offer less value for money, fitness
for purpose, and quality service delivery and transparency in the world of work. Their legitimacy, integrity, and standards when
compared across the board is often questioned. The paper unravels the fact that these quality concerns are a result of the
challenges of autonomy and interdependence between internal and external quality assurance mechanisms operating in the
institutions. The curriculum, pedagogy, resources, appraisal, and feedback systems of courses taught to these graduates had
gaps due to ineffective quality assurance. The paper argues that both internal and external mechanisms of quality assurance
should be fostered in the higher education institutions in order to strike a balance between improvement and accountability.
The article recommends suggest ……Strategies for enhancing the autonomy and interdependence of the two mechanisms are
proposed with a view to promoting quality culture in the higher education institutions.
Key words: External quality assurance, Higher Education Institution, Internal quality assurance, Quality assurance mechanism
Abstract
The study assessed participants’ perception of Public Private Partnerships (PPPs) in Uganda through a conceptual analysis of
PPPs and VFM for Uganda National Roads Authority. The study was guided by the quantity theory of Value for Money. Over the
last few years, the use of contracting out model by UNRA has led to increased costs of road construction in Uganda which has
failure government to realize VFM in the roads sector. The main objectives of the study was: To assess stakeholders’ perception
of the use of PPPs to ensure VFM in the roads sector in Uganda. The sample size comprised of 126 stakeholders of UNRA. The
data collected was analyzed by the researcher and the findings of the study revealed that there are difference opinions of the
UNRA stakeholders’ regarding the concept of PPPs, VFM and the role of PPPs in ensuring VFM in the roads sector in Uganda.
Based on these findings, the following recommendations were made: Based on this finding, UNRA needs to educate its staff
regarding the concept of VFM and how it can be effectively applied and achieved in the current contracting out PPP model being
used. Concerns of all major stakeholders in PPPs projects need always to be addressed by UNRA in time before questionable
issues arise; for instance, excessive profit at the public expense and hence questionable value for taxpayer’s money in the roads
sector in Uganda. UNRA should not use only contracting out model but also should endeavor to use other models that can to
ensure more VFM such as design build operate and transfer. All such PPP models should always be used by UNRA based on the
notion that any PPP model to be used by UNRA should always present enough opportunities for VFM.
Key words: Participants, perception, Public Private Partnerships, Value for money, Roads, Authority
Monitoring and Evaluation Processes Critical to Service Provision in South Africa’s Rural-Based
Municipalities
Prof. Betty C Mubangizi
School of Management, IT and Governance
University of KwaZulu-Natal, South Africa
Corresponding E-mail: mubangizib@ukzn.ac.za
Abstract
South African municipalities are at the coalface of service provision, with communities relying on municipal performance for life-
impacting services. The impact of effective service delivery or the lack thereof is particularly significant for the poor who generally
lack safety nets to cushion themselves against the inadequacies of poorly resourced, mainly rural, municipalities. Although
municipalities are distinct entities, they rely on other levels of government for important resources. Further, municipalities draw
on the support of other non-government actors to provide public services. In such a scenario, where variously positioned actors
contribute to the attainment of the public good, the role of monitoring and evaluation (M & E) is critical as it ensures compliance
by each of the role-players in the effective delivery of basic services to communities. What are the complexities of service
delivery and the processes through which M & E takes place in rural municipalities? How are the beneficiaries of municipal
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
services included in M & E, and what might be the critical contributors to a functional and all-inclusive M & E process in rural-
based municipalities? This conceptual paper, posited in complex systems theory, draws on relevant literature to answer these
questions. The conclusion drawn is that while current M & E process are, mainly, monitored through statutory structures; non-
statutory structures formed out of ad hoc self-organising models can provide useful forums for monitoring municipal service
provision for sustainable livelihoods.
Key words: Rural municipalities; partnerships in service provision; monitoring and evaluation; community participation
Organisational Factors and Process Evaluation Quality at Infectious Diseases Research Collaboration
(IDRC) - Uganda
Abstract
The paper presents findings from the study that was carried out at the Infectious Diseases Research Collaboration (IDRC)-
Uganda to analyze how organizational factors affect process evaluation quality in projects. The research was motivated by
the continuous challenges encountered in project evaluation processes when the evaluation objectives fail to be realized in the
project management process. Consequently, the study was conducted premised on three specific objectives: (a) to substantiate
the effect of management and leadership strength on the quality of process evaluation; (b) to investigate the effect of staff
competence on the quality of process evaluation and (c) to substantiate the effect of resource management on the quality of
process evaluation. The methodology included a mixed cross sectional survey that also included reviewing secondary data.
Seventy-six (76) staff were purposively and randomly selected to participate in the study using both questionnaires and interview
guides. Study findings revealed that management-leadership strength, staff competences and resource management were
important in realizing process evaluation quality at IDRC. The study concluded that enforcing evaluation guidelines and standard
operating procedures does improve evaluation process. The study cautions that failure to enforce evaluation guidelines and laxity
in supervision and monitoring are likely to stall project activities. This paper recommends the adoption of a hybrid approach
in managing stakeholders; to tighten supervision in order to close lapses in accomplishing tasks and also to conduct routine
documentation of key tasks.
Abstract
The National Council for Higher Education (NCHE) is mandated by the Universities and Other Tertiary Institutions Act 2001,
which is an umbrella law governing all public universities and tertiary institutions in the country to streamline the operations
of both public and private universities by; the provision of either a charter or license; monitoring and supervising the activities
of all institutions of higher learning, making interventions on policy issues relating to higher education, and to monitor the
implementation of Government policies at Higher Education Institutions (HEIs) of learning. In this regard, HEIs have invested
money in capacity building programmes to improve the performance of individuals or groups in the HEIs. This study therefore,
seek to establish the role of capacity building evaluation in Higher Education Institutions in Uganda. The article is based on
literature review and author’s experience in higher education. The article examines the Capacity Models of Evaluation, focus on
tool against learning and applications of findings. Furthermore, the researcher discusses the likely challenges of the capacity
building evaluations and policy implications.
Key words: Capacity Building Evaluations, Models of Evaluation, Higher Education Institutions
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Partnership Defined Quality for Youth (PDQ-Y): A Transformative Approach To Addressing Quality of
Health Services and Adolescent Access to sexual and Reproductive Health Services in Wakiso District
Joachim Bibuli
Project Manager, Adolescent Development-Save the Children Uganda, Kampala, Uganda
E-mail: joachyb@gmail.com / joachim.bibuli@savethechildren.org
Abstract
Low levels of adolescent participation in health service delivery adversely affect the realisation of quality healthcare for adolescents
in Wakiso District. Adolescents seldom have a say in the delivery of adolescent friendly health services yet it is them with modest
means and little political influence who are mostly affected by decisions taken by the service providers. Adolescents and young
people encounter a number of hindrances in exercising their right to Sexual Reproductive Health (SRH) information and services.
Unintended pregnancies, risky childbirth, unsafe abortions and sexually transmitted infections (STIs), including HIV are some of
the afflictions adolescents encounter. Furthermore, millions are denied the essential support they need to become knowledgeable,
confident and skilled adults. In Wakiso, Save the Children through the PDQ-Y methodology contributed to improvements in the
quality and accessibility of services. The community and adolescents participated in defining, implementing, and monitoring the
quality improvement process. The definition of quality was premised on the adolescents own understanding of their needs, rights
and responsibilities given that efforts to improve quality have often not considered adolescent concerns and perspectives about
service quality; thus failing to meet their needs. In this paper, I contend that remedies for health service quality issues are resident
within the community and that fostering adolescent and community participation in improving quality of services contributes
to improved health outcomes of adolescents and consequently the realisation of SDG 3. Furthermore, improving adolescent
understanding of and demand for key health services is integral to the attainment of accountable health service providers,
increased uptake of health services by the adolescents and improved quality of ASRH services in Wakiso District.
Abstract
This study sought to examine the factors that affect the development of gender-sensitive monitoring and evaluation systems
in humanitarian NGOs in Uganda. The study assessed the effect of organizational and programme factors. The organizational
factors assessed included; organizational structure, organizational culture and leadership while the programme factors were;
staff gender competencies, project methods and tools and how these affect the development of gender sensitive M&E systems in
a humanitarian NGO in Uganda. Using a cross sectional survey design and quantitative methods to data collection, with a sample
of 147 respondents, the study found out that; organizational factors had a negative and insignificant effect on gender sensitive
M&E systems while programme factors had a strong and significant effect on the development of gender sensitive M&E systems.
Therefore, programme factors were a strong predictor of gender mainstreaming in M&E and organizational factors were not. The
study recommends skills training gender mainstreaming to programme staff and investments in organizational changes may be
necessary over the long term.
Key words: Gender-Sensitive M&E Systems, Organizational Factors, Programme Factors, Humanitarian NGOs
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
The Triplex of Knowledge Management, Entrepreneurship and Employment Creation in Slum Areas:
Literature review paper
Muhammad Wabuna
PhD candidate at Uganda Management Institute / Lecturer, Islamic University in Uganda (IUIU)
E-mail: wabuna2000@yahoo.com
Abstract
Knowledge management, entrepreneurship and employment creation are intricately and systemically linked processes in the
framework of a larger, knowledge-driven socioeconomic system. As urbanization grows, a class of the new poor is growing.
Millions of people around the world are held up in slums, majority of them live in poor conditions, no sanitary facilities, no safe
drinking water and no jobs. But within these communities, there are potential entrepreneurs. A large number are waiting to
exploit that opportunity but conditions don’t allow them. Without jobs, the consequences are alcoholism, drug abuse, unwanted
pregnancies, and thefts among others. While the majority of people aspire to work in the formal economy, the majority of new
work opportunities in the last decade have been generated in the informal economy. The global economy is not generating
enough decent work for all who want or need it, nor is anyone predicting a scenario where such growth will occur in the
foreseeable future. Governments and the development agents have invested significantly to turn around their lives through a
range of upgrading programs but all in vain. The immense and growing population has however, outpaced the impact these
programs alone can have. When considering the scaling up of such efforts to address the growing problem, it is clear that
the public sector cannot do it alone and there is much need for alternative approaches such as entrepreneurship. This paper is
dedicated to expand the understanding of entrepreneurship and its conceptual underpinnings as well as its potential as a human
resource development strategy for economically disadvantaged poor in the slum areas, leading to enhancing human potential
and developing individual’s self-reliance. It carries out significant promotional and technical activities to assist governments,
employers’ and workers’ organizations create more and better jobs to address the issue of poverty and change lives of the people
in the slum areas. Finally the paper offers some concluding remarks and policy implications.
Whole of Government Evaluations: Generation, Synthesis and Utilization of the Government Annual
Performance Report in Uganda
Josephine Watera
Abstract
The demand for governments to be effective, efficient, responsive and inclusive is on the increase in developing and developed
countries. This has called for establishment of different internal evaluation methods and approaches in different… and …of these
being “whole of government”. This paper shares experiences on the process of generation and utilization of the Government
Annual Performance Report (GAPR). The objective of GAPR is to provide timely and accurate information to policy makers,
particularly Cabinet and Parliament on the performance of Government. The report analyses the outputs and outcomes that are
being realized in terms of actual changes in the quality, access and utilization of public services, governance and security. It
reviews the performance of the financial support mobilized both domestically and externally. Therefore, the report provides for
accountability of the national budget expenditure for a completed financial year, and outlines key areas of good performance,
under-performance and opportunities for policy redress. The Report is designed and timed to guide key policy makers on areas
that need a policy shift, emphasis and where resources need to be placed in the coming financial year that follows for better
service delivery in sixteen sectors. GAPR addresses performance of the sixteen sectors in Uganda every year by focusing on
four aspects: (a) extent of delivery of results through the public finance investment; (b) progress made on sector outcomes
against National Development Plan (NDP II) planned outputs and the use of resources; (c) explanation for the performance levels
achieved; and (d) recommended key actions to improve performance. This presentation is aimed to trigger debate and provide
insight for the audience on the application and implication of “whole-of-government” evaluations.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Underscoring the Authenticity of Practical Education in Uganda: Diagnosing the thumb Print of
Vocational Skills Training on Poverty reduction among Youths in Amuria District
Abstract
This study sought to underscore the authenticity of practical education in Uganda through diagnosing the thumb print of
vocational skills training on poverty reduction among youths in Kapelebyong sub-county, Amuria district, Teso sub-region in
North-Eastern Uganda. The study was guided by the minority group, sub-culture of poverty and orthodox economic theories.
A number of development partners in Amuria have tried to come up with a number of strategies to reduce poverty among the
population, but still poverty in district remains high. The main objective of the study was to find out the effect of vocational skills
training on poverty reduction among youths in Amuria district. The study adopted both qualitative and quantitative approaches
under a descriptive case study design using questionnaire and interviewing methods. The data obtained was analyzed and the
study findings revealed that imparting vocational training skills among the youth, has got a positive bearing on poverty reduction
in Amuria district. The study concluded that income generation skills and productivity skills had a significant effect on poverty
reduction among youth in Kapelebyong sub-county, Amuria District. The study recommends government to work closely with
NGOs to put in place infrastructure and appropriate technology in order to help youth put in practice skills learned. The youth
training should be supervised and monitored over a reasonable period to ensure that they apply skills learned. It is only then that
there can be a positive transformation that can lead to poverty reduction in Amuria district.
Key words: Underscoring, Authenticity, Practical Education, Diagnosing, Thumb Print, Vocational Skills, Training and Poverty
The Mediating role of Planned Behaviour on Deterrence Initiatives aimed at Managing Local Government
Workplace Compliance-Replace Musuya
Lungisa S & Nzewi O.I.
Corresponding E-mail: slungisantlemeza77@gmail.com
Abstract
Orientation: Compliance culture within the South African local government context is perceived to be critical to sustainable
municipality service delivery. Improving compliance culture is therefore important.
Research purpose: This article therefore developed a compliance framework based on deterrence theory (DT) and the theory of
planned behaviour (TPB) to identify human behavioural factors to be considered in the development and use of work procedures
as a way to improve workers’ compliance with work procedures.
Motivation for the study: Reports (e.g. Auditor General Reports) on municipality service delivery fall short of providing a clear
assessment and study of work and human behavioural dynamics in relation to compliance with work procedures.
Research approach, design and method: This article tested a conceptual model focused on the effect of deterrence initiatives on
workplace compliance as mediated by the theory-planned behaviour. Data were collected from 119 workers in two municipalities
of the Eastern Cape Province in South Africa through a structured questionnaire and analysed using structural equation model.
Main findings: Findings show that a positive attitude towards compliance to work procedures cannot be achieved through
intimidation; reinforcement has a positive effect on attitude, subjective norms and perceived behavioural control (PBC). However,
only the PBC aspect of the TPB explains significant mediation between deterrence and compliance.
Practical and managerial implications: The study demonstrates how compliance culture can be engendered by non-intimidating
deterrent measures and PBC.
Contributions or value-add: The negative effect of intimidation on compliance culture and the positive effect of PBC on compliance
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Key words: Compliance culture, Theory of Planned Behaviour, Human Behavioural Factors
Abstract
Globally, training in Monitoring and Evaluation (M&E) has been a key aspect for development work mainly in form of short term
capacity building training for development practitioners. Of recent some universities and institutions of higher education have
developed short term and long term training programmes on M&E. The long term training programmes have been developed
up to the level of Masters and PhD illustrating professionalization of the M&E discipline. Uganda Management Institute (UMI)
offers a Post graduate diploma in Monitoring and Evaluation that continues to attract a huge number of practitioners looking for
skills and knowledge in M&E. The researchers were interested in gaining insights into the diverse perspectives, experiences and
challenges of the postgraduate diploma in M&E students during their training programmes at the Uganda Management Institute.
These insights would support the UMI management as well as other practitioners in M&E capacity building programmes, with
information to effectively design, and deliver relevant and customer focused training programmes. The researchers adopted a
qualitative approach. Data was collected using focus group discussions. The collected data was then analysed using thematic
analysis method. The findings indicate the passion for M&E and the need for M&E qualification as key motivators for many
participants to join the training programme. The practical modules delivered, assessment modalities and the flexible delivery
modes were seen as positive experiences during the programme. They however reported poor internet connection, limited
facilities and e-learning resources on M&E as key challenges. The students generally appreciate the content and flexible delivery
modalities of the programme and continue to be passionate about the structured training.
Key words: Students Perspectives, M&E Training, Capacity Building, Professionalization of M&E
Emerging Alternative Public Service Modalities in the Context Of Electricity Sector Reforms in Uganda
Martin Muhereza
Uganda Management Institute
Abstract
Alternative service delivery modes have their roots in the New Public Management movement that began as a series of policies
initiated in the United Kingdom. Uganda has been undertaking electricity reforms for the last 20 years, and this has ushered
in emerging public service modalities such as state owned enterprises, concessions, PPPs, contracting out, privatization, and
E-governance. These public service modalities are not without their challenges owing to institutional weaknesses, economic and
social challenges, and global economic pressure. The paper examines power sector reforms in the context of electricity reforms
looking at corporatization, liberalization, regulation, concessions and out sourcing. The paper adopts desk research critically
analyzing the arguments and conclusions of different scholars. The paper concludes that although public service modalities have
been adopted as modus operandi in public service delivery, there is need for extensive research on adapting them to suit different
development contexts.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
The paper discusses critical success factors in a partnership of education institutions from different countries, institutions,
cultures and regulatory frameworks since 2007. The project was a partnership between Uganda, Ethiopia and Finland to
develop leadership and management capacity in Ugandan Universities. . An “appreciative inquiry approach” was adopted to
evaluate the project using partnering institutions, project leaders, and partnership documents. The paper describes the approach
to management of the project, and discusses specific challenges and critical success factors that contributed to the project’s
success. The evaluators’ major focus was on how partners gained consensus on key decisions. Practical examples and
outputs from the project are highlighted to illustrate the project’s critical success factors. The discussion was guided by the
Collaborative Leadership Theory by David Chrislip and Carl Larson (1994) who proposed that a mutually beneficial relationship
should work towards common goals by sharing responsibility, authority and accountability for achieving desired results, and
that the collaboration does not only achieve “tangibles” but also intangibles such as the dignity that comes with the ability
of individuals to start a new venture and see it to success. This evaluation found that the project’s success was attributed
to partner institutions’ innovation, caution and collaboration with each assembling a competent team to detect and mitigate
threats to their collaboration. The study concluded that the project’s critical success factors were; emotional intelligence of
the project leaders and participants, involvement of key stakeholders, honesty and equal participation. For any partnership to
succeed, leadership demands a structure that enables all levels within each institution to contribute to the partnership objectives,
and respect each other, because each comes with peculiar expertise, skills and attributes. Inevitable shortcomings in every
project notwithstanding, partners successfully navigated the different cultures, security issues, legal and political environment,
economic factors and infrastructure limitations.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PART D: E-GOVERNANCE
Coherent Digitization of Government Processes across all Policy Areas and Levels of Government to
Enhance an Efficient Public Service Delivery in Kenya
Abstract
The Sustainable Development Goals (SDG) target 17.14 urges all countries to enhance Policy Coherence for Sustainable
Development (PCSD) as an integral part of the implementation of a coherent digital strategy. The PCSD implementation
framework module 2 offers a guidance for strengthening the existing coherence mechanisms by recognizing the need to break
out institutional and policy incoherence and realize the benefits of synergetic actions. This research proposes the adoption of
a coherent e-government system to integrate strategic choices on digital technology investment across all policy areas. The
system aims at eliminating the duplication and overlapping of government processes across all the government departments
hence subsequently reducing government wastage. Additionally, the research presents an analysis of effective case studies
of the Organization for Economic Co-operation and Development (OECD) countries which have successfully implemented
coherent e-government systems in the public sector. The study will benefit the government of Kenya and other countries globally
in appreciating the factors influencing coherent digitization of government processes, ensuring efficient service delivery and
reduction of government wastage. The research design will be descriptive in nature focusing on the national government of Kenya.
Moreover, a stratified sampling will technique will be used where respondents will be chosen from the national government, the
ministries and departments involved and the active citizenry of Kenya. Further survey will be done in selected OECD countries to
act as a benchmark for the digital strategy application and operation. Survey questionnaires will be administered to the sampled
respondents through the drop-and-pick method. The data collected during the research will be analyzed using Statistical Package
for Social Sciences (SPSS). Furthermore, the analyzed results will be presented in tables and bar graphs. Policy coherence
facilitates a constructive dialogue between all government policy makers and key stakeholders to enhance co-operation among
interacting policy domains vital for the achievement of the 2030 Agenda for Sustainable Development.
Key Words: Sustainable Development, Policy Coherence, Synergetic, E-government, Co-operation, Stakeholders
E-Channel Services Delivery: Can the Risks be managed for Profitability in a Ugandan Bank
C.A. Bongomin
Abstract
Use of Information Technology to support business processes is motivating an increase in a number of e-channels and entities
engaged in e-fund transfers both in the banking and telecom entities worldwide (Mukongo, 2014). E-channel (electronic
channel) include ATM (Automated Teller Machine), POS (Point of Sale), Cell phone and Internet Banking. In Uganda, e-channel
is the most evolving service delivery channels as reflected by the number of digital transactions (BOU, 2015). This could be
attributed to their ability to improve accessibility of banking services besides permitting offline transactions when the core
banking system is inaccessible. However e-channel service delivery introduces new risks (Maina, 2018), which the banking
sector has to holistically deal with if profitability is to be realized. The paper will review literature on e-channels, interview system
administrators in charge of e-channel technologies, customers who use the technology. The goal is to document the risks of
using e-channel for Banks profitability.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
Transparency and Accountability has been one of the most cherished core components of good-governance. Reforms have
been undertaken and institutions established in the service of these core values in the Nigerian public service. Most of the recent
reform efforts are focusing on e-governance as means of enhancing transparency in public service delivery in Nigeria. In spite
of these reform efforts, the issue of transparency in the public service have continued to remain a matter of public concern.
Transparency international has over the years persistently rated the level of transparency in the Nigerian public service low. The
objective of these discuss is to examine the significance of the relationship between e-governance and transparency in Nigerian
public service for the period under study. Data on e-governance will be sourced from the United Nations Public Administration
Network’s E-Government Survey for Nigeria. Similarly, Transparency International’s corruption Perception Index for Nigeria will
be adopted for the study. These data will be presented in tables and analysed using percentages and averages as well as pearson
correlation coefficient to test the hypothesis. Recommendations will be made in view of the findings of the study.
Abstract
In August 2015, Government of Mauritius developed ‘Vision 2030’ which is a key policy document that charts out the path to
transform Mauritius into a high-income, sustainable, innovative and inclusive economy with modern infrastructure, global
connectivity and advanced skills and technology. In line with Vision 2030, Government has elaborated, with the assistance of
the Commonwealth Secretariat, a Public Sector Business Transformation Strategy which is built around ten (10) implementation
pillars and which has as main objective to promote and implement a holistic reform and business transformation framework
for the Public Service in Mauritius in order to ensure timely, efficient and citizen-centric services to the population. It is in this
context that the Citizen Support Unit (CSU) of the Prime Minister’s Office has implemented a Citizen Support Portal (CSP) in April
2017 in its endeavor to place the Citizen at the centre of Government Services delivery by bringing a radical transformation in
the process of managing complaints and suggestions received from the Public. The Citizen Support Portal enables the citizens
to register their complaints/suggestions/general inquiries online on the web address www.csu.mu which are subsequently dealt
with in a transparent, rule-based, efficient and timely manner. Such a novel approach in Government-to-Citizen interaction has
earned the CSU recognition by the Commonwealth Association of Public Administration and Management (CAPAM), the African
Association of Public Administration and Management (AAPAM) and at local level with the conferment of the Silver Award at the
Public Sector Excellence Awards 2018 amongst others. Besides providing a platform for registering complaints and suggestions,
the Citizen Support Portal, through its inbuilt data analytics tool, enables detailed analysis of complaints and suggestions in order
to ensure the production of statistics for Government and the Public, monitoring and evaluation, planning, informed decisions as
well as policy formulation. Backed by regular media campaigns and in view of its wide acceptability from all stakeholders, the
initiative of the CSU has been a resounding success with 83% of cases resolved to the satisfaction of the citizens out of a total
of around 91, 000 tickets received to date.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
ICT usage and Performance of Health Workers at a Ugandan Upcountry Referral Hospital
W. Ocen, M. Basasa Muhenda, J.R. Aduwo
Uganda Management Institute
Abstract
Introduction: The global health care challenges of human resource shortage, increasing costs and prevalence of long term
diseases in low and middle income countries. 2 Healthcare organizations have invested in ICT to mitigate these challenges with
varying tangible results. We modelled the construct of UTAUT to examine the relationship between ICT usage and health workers’
performance at Lira Regional Referral Hospital. The relationships between performance expectancy (PE), effort expectancy (EE),
social influence (SI) and ICT facilitating conditions (FC) with performance of health workers were assessed.
Methodology: A cross sectional study design was adopted, using quantitative and qualitative approaches. 150 health workers
strata of nursing, paramedical, medical doctors, administration staff, medical records and other professionals were selected at
random and given structured self-administered questionnaires. Key informant interviews were conducted using an interview
guide. Data analysis was done using SPSS.
Results: We found a very weak relationship between ICT usage and performance of health workers at LRRH. PE, EE, and ICT
facilitating conditions had weak relationships with performance of health workers while social influence had a significant positive
relationship with performance of health workers.
Conclusion: Perceived usefulness of ICT, degree of simplicity, supervisors’ influence and availability of technical and
infrastructural ICT support are weak determinants of Health workers’ performance at LRRH.
George Kyalikunda
Abstract
The study on information communication Technology and students’ academic performance was conducted in Kakumiro District
Uganda. The purpose of the study was to examine the effect of ICT on students’ academic performance in science subjects
in Uganda Certificate of Education. The study specifically examined the effect of; Availability of ICT, Management information
system and utilization of ICT on students ‘academic performance in science subjects in Uganda Certificate of Education.
Cross sectional survey design that constituted qualitative and quantitative methods was used during data collection process.
The methods were useful to augment findings generated from statistical figures and narrative information regarding the study
variables. The study population comprised of Head Teachers, Teachers and senior four students, DEO, DIS, UCC staff and
officials from MoES. These categories of people were useful in the study because of their individual roles in the implementation
of ICT with a focus of improving academic performance in schools. The major finding of this study was that availability and
utilization of ICT had a strong relationship with students’ academic performance in science subjects measured at (r=0.484,
p=0.000, N=116) and (r=0.514, p=0.000, N=116) respectively. Management information system however had a weak
relationship measured at (r=0.279, p=0.002, N=116). Finally the study recommended that; The School Board of Governors
should plan and have different sources of revenue to supplement government grants meant to purchase ICT facilities; The
implementing agencies for ICT in schools like UCC should introduce MIS especially inventory management in schools this would
ensure proper management of ICT facilities in schools; The Board of Governors of individual schools should plan and organize
orientation workshops over a period of time to build capacity of teachers in using ICT as a teaching aid.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Understanding the Relationship between Staff, Processes, ICT Infrastructure and Data Quality:
Experiences from the AIDS Healthcare Foundation Uganda Cares
Abstract
Millions of health-related records are generated every day from various sources. However, the trustworthiness of the data held
within the data management systems has been called to question (Chittim, 2014). Addressing this gap, a study on electronic
medical records system and data quality was undertaken at Aids Healthcare Foundation Uganda Cares organization to examine
the relationship between the two variables and come up with best practices that organizations could adopt to improve the quality of
their electronic databases. A correlational study was conducted on 95 employees involved in data management for HIV services.
The staff included in the study were randomly selected while 7 Programme Managers were purposively selected and interviewed
to provide in-depth information about the study. Quantitative and qualitative data collection methods were used to obtain data
from a total of 102 staff. Additionally, secondary data related to the study was gathered from journals, textbooks and web pages.
Descriptive statistics were derived, and correlation and regression data analysis was done. In the study, Pearson’s correlation
coefficient to establish bi-variate relationships in terms of significance and direction of relationships between electronic medical
records system and data quality was used. Regression statistics were done to determine the predictive strength of electronic
medical records system on data quality and to describe the distribution of responses in a meaningful way, while descriptive
statistics in form of frequencies, percentages, means and standard deviations were also used to summarize and present the
study results. The qualitative data gathered through interviews was analyzed and interpreted using content analysis. Patton’s
six generic steps were used in this process, namely: organization and preparation of data; reading through the data to get a
general sense of the meaning; coding; generation of themes; representation of themes and interpretation. The results showed
that processes had a higher impact on data quality as compared to staff and ICT infrastructure. The conclusion is that data quality
can be improved if processes are strengthened and that ICT infrastructure is not significant in relation to data quality.
Rodnie Mafa
Abstract
E-learning has supposed other methods of teaching and learning in both developing, developed and underdeveloped countries.
The ever-increasing lack of use of available technology in teaching and learning has resulted in learning not to cover the majority
of participants. The use of traditional methods lo learning and teacher cantered pedagogies have led to back log on completion
and performance of the participants. E–Learning for personalized learning is the centre in academia in high institutions. The
objective of this study was to investigate if learners use e-learning for personalized learning outside classroom contacts to
support and enhance their teaching and learning. The Technology Acceptance Model (TAM) theoretical framework was adopted
for this study. A across sectional descriptive study using mixed method approaches was used to collect data, both quantitative
and qualitative research methodologies were used. A random sample of leaners in tertiary institutions was used to select
participants in each stratum. All statistical modelling were carried out using the Statistical Package for the Social Sciences
(SPSS). The results of the study concluded that e-learning is a very important aspect for personalized learning since learning
goes beyond classroom contacts.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Assessment Model for Electronic Information Systems success in a Developing Country context: A
case of Uganda
Hussein Muhaise
Email: hmuhaise@gmail.com
Abstract
Electronic information systems are gradually replacing traditional information systems in most public and private organisations
in developing countries. This is motivated by the wide acceptance of use of information technology at almost all levels of
Government institutions and private institutions. No matter the trends in the economy the organisations strive to know the
investments in information systems (IS) to determine their success because they are often implemented to solve a particular
business need or opportunity. Thus imperative to establish the IS effectiveness for every investment in the IS project given
the evolution of information technology. This paper aims at examining the DeLone and MacLean model, 2016 for suitability of
assessment electronic information systems success in a developing country context looking at the case of Uganda.
Key words: Electronic Information Systems, Traditional Information Systems, Information Technology
Health Remedy Fallacies Strike the Social Media as Medical Practitioners just watch: What is the role
of Development Education? A Critical-Analytical Paper
Abstract
The advent of social media has come with unequalled excitement, but also risks, especially when postings are health-related,
and not supported by scientific evidence. Unfortunately, majority of Social Media users tend to embrace and utilize every
health remedy (alternative medicines) posted on social media, without questioning their authenticity or even authors’ credibility,
since these “information creators” never display their addresses of even their identities, but the users proceed and ingest these
remedies. The paper further discusses, why social media users become receptive and passive with unsubstantiated information,
thereby exposing more harm to their health. The authors adopted “The Uses and Gratifications Theory” and “The Theory of Social
Media Interaction” to explain the increased fallacies hitting social media, while the masses continue to get duped. Through an
interactive approach, most users, although educated, were found to get excited the first time they land on “useful information”
which hinders most of them from applying logic and critical thinking skills, which presumably, ‘development education’ should
ably address at every level of education. Secondly, the power and popular appeals of social media which quickly convinces and
sways the users has affected the users’ questioning stance. The paper hence, concludes that human challenges are diverse,
hence they respond differently, especially with health circumstances, that was found to serious affect their ‘critical analyses’
faculty. Consequently, the reason medical professionals do not participate in fallacious arguments in the social media, is that
one, they make assumptions that the users are logical enough, and will only use such remedies after consulting with physicians
and perhaps doing some research, and two, their medical professional ethics do not allow them to publicly discuss unfounded
claims related to medicine.
Key words: Development Education, Health Fallacies, Medical Practitioners, Social Media
Abstract
The paper examined the interjection between e-government and accountability in contemporary administration of government.
The level of effort in electronising government systems and the limitations encountered. The methodology followed a
comparative synthesis of literature on e-government phenomena and drawing lessons and similitudes with e-governance in
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Uganda. A framework for e-government was handy in the analysis. The analysis established that the approach to e-government is
acrimonious and phobic to government hence inhibiting accountability, though elsewhere e-government is novel idea. The paper
recommends government action to increase e-government efforts since the demographic and social characteristics warrant a
proactive e-government for increased accountability.
Social Media and Research Dissemination by Academic Staff in Higher Institutions Learning
Elizabeth Namale Kawuma Lwanga & Barbara Alago Abila
Uganda Management Institute
Abstract
Africa in general only publishes 1% of the worlds research output (Dunne 2017). While this could be attributed to the low
budgetary commitments in favor of research, it could also be a consequence of invisibility of research outputs from Africa
(Ondari-Okwemwa 2007). It is envisaged that adoption of social media as the mode of dissemination of research output in
libraries can illuminate research written and carried out by academic staff in Higher Education Institutions (HEI). Libraries in higher
academic institutions are now facilitating scholarly communication and collaboration by providing Institutional Repositories (IR),
promoting open access publishing, digitisation of published and unpublished works. Social media, according to Baken (2009)
are the sum total of all computer based applications that enable exchange of knowledge and communication (Tenopir, Volentine
& King, 2013) between peers. These applications ensure openness, interactivity, participation and user centeredness which are
key in research dissemination (Feng & Gunilla, 2011). Although academic staff have continued to carry out research, it is not
yet clear whether they are deploying social media to disseminate their research findings. Scholars such as Gu and Widen-Wulff
(2010) have investigated whether use of social media impact scholarly communication; Ponte and Simon (2011) investigated
researchers feeling towards use of social media. This study will focus on whether social media impacts research dissemination
in Higher Institutions of Learning. The study will target academic staff in both public and private universities that are engaged
in research dissemination. The study will adopt multimethod research strategy that will collect both quantitative and qualitative
data. Quantitative data will be analysed using SPSS and descriptive statistics will explain the relationships between social media
and research dissemination. Qualitative data will be collected from key respondents and their responses will be analysed to get
key themes. We argue that although social media has infiltrated higher institutions of learning, not many scholars are using it to
disseminate their research output.
E-Government and Public Administration- initiatives and challenges facing Malawi’s Public Sector
Mustafa Kennedy Hussein
Associate Professor, Department of Political and Administrative Studies,
University of Malawi, Chancellor College
E-mail: Mkhussein2012@gmail.com or mhussein@cc.ac.mw
Abstract
The advancements in information and communication technologies have spurred the integration of e-government initiatives
into public administration to achieve national development. Over the years development blueprints in Malawi have highlighted
the adoption of e-government as a means to strengthen public service delivery and democratic Read Technology Acceptance
Model indices. This study which is based on literature review and key informant interviews analyses e-government initiatives
undertaken and the implementation challenges facing Malawi’s public sector. The paper contends that although e-government
initiatives have been undertaken in various government ministries and departments, pragmatic capacity building strategies
are required in order to address challenges such as the lack of political will, inadequate qualified personnel and digital divide
for efficient and effective e-government services. It is concluded e-government projects should be introduced in the broader
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
context of promoting governance. The major concerns must include entrenching efficiency, transparency and accountability in
public service delivery as well as effective interaction between government, citizens and businesses through website sites and
personalised information services.
E-Governance and Service Delivery in Uganda: Lessons from Selected Districts in Northern Uganda
Abstract
This study investigated the influence of e-Government on service delivery in four selected districts in Northern Uganda. The study
was guided by three objectives, namely; to assess the influence of e-government strategies on access to services by the citizens,
to assess the influence of e-government strategies on the quality of service delivery and to examine the influence e-government
strategies in enhancing accountability in service delivery in Northern Uganda. The study employed a cross-sectional study
design which was both quantitative and qualitative in nature. The study was done among 148 technocrats and 12 political
leaders from four districts in Norther Uganda. Technocrats were selected using simple random sampling while political leaders
were selected using purposive sampling technique. Data was collected using questionnaire and interview guide. The findings of
the study indicate that access to e-government services in the selected districts is still low. Although they have well-functioning
websites, they do not deliver most services electronically. Despite the low access, the study found out that the implementation
of e-governance has reduced the time taken to process transaction. It also shows that e-governance has improved the quality
of service in selected districts. Electronic governance has increased the speed with which citizens are served. The study also
found out that e-governance has improved public accountability since annual and quarterly accountability of local government
are made electronically and the public have access all financial transactions of their local government. The study identifies
unstable power supply, poor network, limited capacity and shortage of computers as major hindrances to adoption and use of
e-governance. The study findings point to the needs for capacity building, increased power supply, network improvement and
supply of more computers to district local governments to improve the performance of e-governance.
Key words: E-Governance, Access to Services, Service Delivery
Abstract
This study examined the risks faced by telecom companies due to cyber-attacks and threats on their critical information
infrastructure. It suggests control measures to avert the vulnerabilities on such infrastructure. Critical information infrastructure
is important to the companies as revenuemenabler and reputation identifier. This infrastructure if not well protected can be
a national security threat, affects the national economy, disrupts societal integration and business globally. Cyber security is
the protection of internet-connected systems, including hardware, software, people and data, from cyber-attacks. Its threat
exploits the increased complexity and connectivity of critical infrastructure systems. The identification of the critical information
infrastructure was done through document analysis and interviewing of the network technical teams. The infrastructure systems
such as devices, servers, data, database, firewall, network, internet and people were identified in this study. A framework for the
protection of the critical information infrastructure is suggested. To secure and safeguard the critical information infrastructure
from the inherent vulnerabilities, it’s recommended that continuous monitoring is made part of the overall risk management
process of a telecom company and organization should harness innovations in cyber security detection and prevention.
Key words: Cyber Security, Critical Information Infrastructure, Network, Telecom, Vulnerability
PARTNERS
81
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
Effective Information Systems are critical in improving business processes coupled with professional and adequately facilitated
personnel. Though through the Reform Programme Government institutions introduced electronic systems to harness functions
such as human resource, records and information management, some processes remain manual. The introduction of electronic
systems triggered opportunities and challenges in Government institutions. It is easier to manage salaries on the Integrated
Personnel Payroll System (IPPS) at the Ministry of Public Service. At the same time, migrating all processes to the electronic
systems seems not possible. This is due to concerns related to: state of the necessary information and communication
technologies (ICTs) infrastructure; equipment; high running costs; incompatible systems and inactive modules of operational
systems. This paper aims to examine the electronic systems in the Ministry of Public Service (MoPS), Public Service Commission
(PSC), Education Service Commission (ESC) and Health Service Commission (HSC) from the perspective of human resource
records and information management. The institutions were purposely selected on the basis of their mandate. The objective
of the paper is to examine the electronic systems used in the management of human resource records and information. Data
will be collected by document review, observation and interview. The sample respondents will be purposely selected from the
institutions of study based on the schedule of duties and rights on the systems. The findings of the study will benefit Records
Managers, Human Resource Officers, ICT Sector and policy makers on future undertakings to ensure harmonized implementation
of cost effective efficient ICT supported information management systems in the Public Service.
Keywords: Human Resource Information, Records; Information, Information Communication Technology, Uganda Public
Service
Abstract
E-learning has supposed other methods of teaching and learning in both developing, developed and underdeveloped countries.
The ever-increasing lack of use of available technology in teaching and learning has resulted in learning not to cover the majority
of participants. The use of traditional methods of learning and teacher cantered pedagogies have led to back log on completion
and performance of the participants. E–Learning for personalized learning is the centre in academia in high institutions. The
objective of this study was to investigate if learners use e-learning for personalized learning outside classroom contacts to
support and enhance their teaching and learning. The Technology Acceptance Model (TAM) theoretical framework was adopted
for this study. A across sectional descriptive study using mixed method approaches was used to collect data, both quantitative
and qualitative research methodologies were used. A random sample of leaners in tertiary institutions was used to select
participants in each stratum. All statistical modelling were carried out using the Statistical Package for the Social Sciences
(SPSS). The results of the study concluded that e-learning is a very important aspect for personalized learning since learning
goes beyond classroom contacts.
PARTNERS
82
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Towards Transforming the Delivery of Distance Learning in a Low-Resource Context: A Case of Uganda
Management Institute
Abstract
Many Higher Education Institutions (HEI) in Africa have adopted Distance Learning (DL) mode of delivery. However, the impact
of this mode of delivery is limited by institution’s lack of knowledge of Distance Learning practices and principles. While UMI
has included Distance Learning in her strategic visions, the growth of the mode of delivery remains constrained and challenged
despite huge investments. This paper therefore sought to establish the factors that are affecting the current implementation as
well as improvements that need to be done. The study used an exploratory and case study in which data was collected from
a total of 162 out of 200 students from two distance learning program cohorts at Uganda Management Institute. The study
indicated that Distance Learning mode of delivery at UMI enabled learning to take place and learners and faculty are satisfied
with the programme. However, researchers call for attention in the aspects of students-facilitator interactions, support systems,
departmental leadership, internet stability and innovation.
Key words: Distance Learning, Higher Education Institutions, Cohorts, Innovation, Low-Resource
Towards Transforming the Delivery of Distance Learning in a Low-Resource Context: A Case of Uganda
An Assessment of the Challenges of E-Governance in the Nigerian Public Sector
Usman Bappi, Bilkisu Abubakar Mahdi & Abubakar Jamari
Department of Public Administration, Gombe State University, Nigeria
Corresponding E-Mail: usmanbappi@gmail.com
Abstract
Electronic governance means the use of information and communication technologies (ICT) for the planning, implementation,
and monitoring of government programs, projects and activities in order to simplify an efficient, prompt and transparent means of
disseminating information to the citizens, and other agencies, and for accomplishment of government activities. In a world that is
becoming increasingly digital, the public sector and by implication, all organs of government in Nigeria cannot continue to resist
the adoption of digital technology to carry out their services. By all accounts and from the experiences of countries where this has
happened, e-governance has made service delivery faster, cheaper and more effective. The Nigerian public sector is characterized
by computer illiteracy, cultural reserve about the use of PCs, non-acceptability of IT systems and traditional methods of using
paper and file in offices which hinders the successful implementation of e-governance in Nigeria. The methodology adopted for
this study was the use of secondary data with the aid of content analysis. The study recommends that there should be a genuine
commitment on the part of the political leaders towards e-governance. Technical issues which relate to efficiency and public
administration should be enhanced to improve and scrutinize investments in ICT infrastructure. Current efforts to improve power
supply should be reinforced as well.
Key words: Electronic Governance, Information and Communication Technologies, Government Programs
PARTNERS
83
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
This paper analyses the social media ethical issues information professionals should deal with and proposes ethical standards for
their consideration. This study was conducted as an exploratory research because social media is a new phenomenon. Primary
data was collected through structured interviews with registered members of the Kenya Library Association (KLA) and Kenya
Archives and Records Management Association (KARMA). Secondary data on the integration of issues relating to social media
into existing ethical standards of information professional associations was collected through documentary analysis. Data was
analysed and presented using descriptive statistics. The findings reveal that the majority of the information professionals in Kenya
use WhatsApp and Facebook platforms for either current awareness or information sharing. The ethical issues they encounter
include fake news, lack of authenticity of content, and vulgarism. To deal with the ethical issues most of the professionals tend
to filter the content online while others do not just take social media seriously. The authors propose a set of standards to provide
guidance on ethical issues such as confidentiality, defamation, privacy, disclosure, honesty, professionalism, intellectual property,
accountability, impartiality and decency. The findings of this study may be used by information professional associations in
Kenya to develop a code of ethics to guide their members on the use of social media to design and deliver information services
and products.
Abstract
Electronic-marketing (e-marketing) is one of the fastest growing forms of digital marketing in both developed and developing
countries including Africa. Most of the Small and Medium Enterprises (SMEs) adopted e-marketing to enhance business
performance and competitiveness. However, e-marketing adoption rate by SMEs in African countries has been very low. This
study, therefore, intended to synthesize determinants of e-marketing adoption by SMEs in African countries. Specifically, it
assesses the kinds of e-marketing adopted by SMEs in African countries; and examines the determinants of e-marketing adoption
by SMEs in African countries. A comprehensive review of e-marketing related empirical literature in Africa and data were analyzed
using Microsoft Excel. The findings revealed that (14) African countries adopted e-marketing with four kinds of e-marketing
which includes: ICT in 9 countries (64%); e-marketing in 3 countries (22%); online marketing and web marketing in 1 country
(7%) each respectively. Similarly, three significant determinants of e-marketing adoption in African countries were identified
which include: IT skills, knowledge, and education (64%); IT infrastructure and facilities (57); and e-marketing awareness (50).
The study implies that, the SMEs sector in African countries needs to focus on these key significant determinants of e-marketing
to enhance their competitiveness and business performance as a whole.
Keywords: Adoption, E-Marketing, digital marketing, online marketing, ICT, SMEs, Africa
PARTNERS
84
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Factors influencing the adoption of Social Media for Effective Service Delivery: A case of MTN
Uganda
Abstract
Social media is changing consumer behavior and workplace expectations. The important role of social media is to quickly
discover trends, extract structured insights to the marketplace and quantify perceptions of an organization’s products and
services. Information about an organization’s products and services is easily accessed via social networks, blogs, tweets,
videos, pictures, and numerous other online tools. When customers perceive that the information is positive, the organization
can benefit with new and repeat sales. If, however, the information is negative, and the organization does not respond, the
organization can suffer. Social media has currently been embraced to offer services online via the social media platforms
such as Twitter, WhatsApp and Facebook. The purpose of this study is to analyze the factors influencing the adoption of social
media for effective service delivery and focuses on MTN Uganda. The objectives of the study is to assess the influence of
reliability, accessibility and immediacy of social media on effective service delivery at MTN Uganda. The data will be collected
by administering questionnaires to 384 customers using the social media, social sites for MTN Uganda. The questionnaires will
be administered to the respondents during the MTN Uganda customer experience week in Kampala and at the Service centers
or / as the retail outlets in Kampala. The obtained raw data will be systematically organized, coded, analyzed through descriptive
statistics with aid of a computer software (Statistical Package for the Social Sciences) SPSS and Microsoft excel. Finally the data
will be presented using percentage, frequency distribution and cross tabulation tables. The output of the study are the factors
influencing the adoption of social media for effective service delivery, a case of MTN Uganda.
The Prospects and Challenges of e-Classroom as a tool to improve Students Assessment and
Comprehension in Higher Education Institutions
Abstract
Traditional learning where face to face interaction of learners and instructors take centre stage in classrooms has been the
mode of knowledge delivery. This kind of learning calls for the physical presence of both the instructor and learner. It is however
threatened by constraints which include among others distance from the institutions to where learners and lecturers might
be coming from to meet. There is a possibility that technology can be used to create more influential learning and teaching
opportunities whereby such constraints can be overcome. In this regard E-Classroom is seen as a means to reduce the physical
presence of both the instructor and learner. The system is perceived to be a platform to give learners chance to reflect on
what they might have not understood or missed. Whereas traditional learning has produced considerable learning outcomes,
e-classroom has established continuity of learning, discussion and evaluation regardless of learner and instructor location. The
main objective of the study was to determine how e-Classroom improve students’ participation comprehension and personalized
timely feedback of taught courses in tertiary institutions. The study was carried out in e-Classroom at the Department of
Creative Design in University of Rwanda. The knowledge delivery strategy was carried out in the e-Classroom for all students
of environmental and product design. Student’s weekly design projects were submitted, evaluated and feedback was instantly
sent to the learners. The study found out that a lecturer is never detached from students. Design involves making modifications
towards perfection. The e-discussions were found to facilitate all this and by the time physical prototypes are made all the
necessary changes are incorporated without necessarily meeting with the student. The full design process is achieved like it
where a face to face discussion. The study recommended that e-classroom training programs for higher institutions of learning
be launched, instructors should be trained and content for the modules be developed; then build digital modules to border that
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
The term E-Government (E-Gov) emerged in 1999 but the activities it refers to are much older and parallels the computing
history. The use of computer and communication technologies in public administration can be traced back to early 1950s.
In 1946 Presper Eckert and John Mauchly built the UNIVAC, the first commercial computer in the United States. The U.S.
Census Department was the first customer. The first computer payroll system was deployed in 1954. The Stakeholder Theory
underpins this study. E-government applications have benefits for citizens, business and government entities. Governments
have used different strategies to build e-government including comprehensive long-term plans or identification of just a few
key areas. E-government implementation is categorized into; Emerging stage, Enhanced stage, Interactive stage, Transactional
stage and Seamless stage. More and more governments have implemented and introduced e-government systems to reduce
costs, improve services, save time and increase effectiveness and efficiency in the public sector but they have faced technical, ;
organizational, social and financial barriers. This research focused on human resource development, legal & regulatory framework
and availability of physical infrastructure. We used a cross-sectional study research design where the population was 146 and
the sample size was 134. The data was analyzed using SPSS version 16.0. The findings are that human resource development
and physical infrastructure have the strongest positive significant relationship to e-government while legal regulatory framework
had a relatively weak positive significant relationship. The study concludes that human resource development and physical
infrastructure are the main factors that affect the performance of e-government. Governments should do more sensitisation
and introduce E-government topics on the education curriculum to enhance understanding of the legal issues of e-government.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
A Human Rights-Based Approach to Fighting Corruption in Uganda and South Africa: Shared
Perspectives and Comparative Lessons
Abstract
Corruption is the abuse of public power for private gain. It is a threat to human rights as it erodes accountability, violates
many international human rights conventions and undermines basic principles and values like equality, non-discrimination,
human dignity, and social justice. Corruption occurs in the public and private sectors and affects human rights by deteriorating
institutions and diminishing public trust in government. It impairs the ability of governments to fulfil their obligations and ensure
accountability in the implementation and protection of human rights – particularly socio-economic rights pertinent to the delivery
of economic and social services. This paper focuses on corruption in Uganda and South Africa. It adopts a comparative approach
to the legal anti-corruption frameworks in both countries by analysing the relevant constitutional and legislative anticorruption
provisions. In South Africa, anti-corruption provisions include, inter alia, section 217 of the Constitution, the Prevention and
Combating of Corrupt Activities Act (PCCA) 12 of 2004, the Public Finance Management Act (PFMA) (1 of 1999), the Municipal
Finance Management Act (MFMA) (56 of 2003). They also include subsidiary legislation such as the PFMA Regulations, the
MFMA, Municipal Supply Chain Management Regulations, the PFMA Regulations and Preferential Procurement Policy Framework
Act Regulations. In Uganda, the legislative framework includes, inter alia, the Anti-corruption Act of 2009, the Leadership Code
Act 2002, the Whistle-blowers Protection Act of 2010, and the Public Procurement and Disposal of Public Assets Act of 2003.
The paper identifies similarities and differences in Ugandan and South African ant-corruption approaches and calls for a human
rights-based approach that empowers ordinary people to demand transparency, accountability and responsibility from elected
representatives and public officials.
Key words: Corruption, Human Rights, Constitution, Legislation, South Africa, Uganda
Abstract
Malawi’s political transition from the single party rule to multi-party dispensation in 1994 gave hope for good governance but
corruption in the public service has emerged as a major hurdle. The prevalence of corrupt practices amidst anti-corruption
initiatives by government raises questions regarding the efficacy of anti-corruption efforts. This paper is based on literature
review and key informant interviews. It contends that corrupt practices continue to increase in the public service due to among
other factors the gap between the law and practice, unethical leadership and politicisation of the public service, greed and
administrative inefficiencies caused by shortage of resources. The study concludes that the fight against corruption require a
holistic approach for enhancing good governance. Thus, capacity building for ethical and accountable leadership and management
and active involvement of the citizens in governance must be implemented.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Corruption and Nigeria’s Development Conundrum: The Need for a Benevolent Dictator
Abstract
Nigeria is a country blessed with abundant human and material resources. Inspite of this however, the country which at
independence was perceived as having the potentials to lead Africa in technology and other aspects of development, is today
described as the poverty capital of the world. The social services sector, critical infrastructure including electricity, water, roads
etc have almost collapsed, no thanks to virulent corruption. Foreign manufacturing companies hitherto operating in the country
have over time relocated to neighbouring Ghana and other countries within the West African sub-region owing to epileptic supply
of electricity despite huge sums of money yearly allocated to the power sector. This has complicated the unemployment problem
in the country. Despite being among the world’s biggest crude oil producers, Nigeria today relies on imported refined patrol for
domestic use as the four refineries in the country are in varying degrees of dilapidation despite the huge sums of money allotted
annually for their turn around maintenance. This paper examines and analysis the issue of corruption and its consequences in
Nigeria. It argues that there is a correlation between corruption, the country’s poverty and it’s current state of underdevelopment.
It posits that the country’s political office holders hide under the protection of the immunity clause in the constitution to rob the
country to a state of stupor. The paper states that corruption thrives in Nigeria not because there are no laws in the country’s
legal system to deal with cases of corruption but because those laws are either not enforced or enforced in the breach. It asserts
that the fight against corruption in Nigeria is often targeted at the opposition. Cases involving members of the ruling party are
instead treated as a family affair. The rule of law is far from being observed. The paper therefore concludes that the solution to
this problem lies in the emergence of a benevolent dictator who will ensure that laws are enforced not minding whose ox is gored.
Abstract
Public procurement corruption in Uganda is high, according to global standards and public opinion. It takes a substantial amount
of the national budget and is increasingly considered as a barrier in reducing the country’s levels of poverty. Despite the existing
legal and institutional framework to fight corruption in public procurement in Uganda, the government seems to have lost
track. While most studies looked at causes, consequences and remedies of corruption in general with little attention on public
procurement, this study filled the knowledge gaps by examining the systemic drivers that enable corrupt practices to thrive and
reproduce in government procurement. The researcher used documentary review and interviewed Heads of Procurement and
Disposal Units from local and central governments as well as other district technocrats and politicians. The finding showed that;
informal power network, weak contracting expertise, Old Boys’ Network, regulatory and institutional framework as systemic
drivers of corruption in public procurement. The study concludes that the citizens, government and civil society organizations
with support from development partners should take drastic action to shake up the already build-up system that systematised
corruption at every stage of procurement cycle in Uganda.
Key Words: Corruption, Public Procurement, Public Procurement Corruption, Old Boys’ Network
PARTNERS
88
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
The problem of corruption in Africa has continued to attract great concerns across the continent following the region’s abysmal
performance in the global ranking of least corrupt nations by the Transparency International (TI) for two consecutive years (2016
and 2017). If the regional analysis of over 170 countries assessed by the TI in its Corruption Perception Index (CPI) released for
the years 2016 and 2017 is anything to go by, the African region would unfortunately be rated as the most corrupt continent in
the world. According to the report for the year 2016, no African country could be found among the top ten least corrupt nations
whereas no fewer than seven of the ten most corrupt States are from the continent. The figures released for 2017 did not show
any improvement in the performance of African nations. While seven of the best ten came from Europe, as in the previous year,
seven of the worst ten, namely, Somalia, South Sudan, Syria, Libya, Yemen, Sudan and Guinea-Bissau, are African countries.
This persistently poor performance has expectedly set tongues wagging as to whether Africa is serious about fighting corruption.
On the other hand, there insinuations that the strategies hitherto adopted by African nations in combating corruption are either
insufficient or are simply not working. It is intended in this study to examine the legal and institutional frameworks of selected
African States on the anti graft war. Four countries, Nigeria, Uganda, South Africa and Libya, representing the West African,
East African, South African and North African sub-regions respectively, have been selected for the study. The main objective of
this paper is to analyse the existing strategies, legal and institutional, for fighting corruption with a view to determining whether
indeed there is need for a reform of same or for the adoption of new strategies. Being a largely descriptive research, the doctrinal
analysis methodology will be adopted, with case law as well as the legal and institutional instruments of the selected nations
serving as the primary source of data. The secondary source will include books, journal articles, case reviews and the internet.
The data obtained from these sources shall be subjected to content analysis. It is expected at the end of the study that fresh and
workable strategies for combating the scourge of corruption in Africa will be unfolded.
Key words: Corruption, Corruption Perception Index, Legal and Institutional Frameworks
Abstract
The government of Uganda has put in place different home grown and internationally proven anti-corruption measures -to curb
endemic corruption in the country. Nevertheless, both petty and grand corruption is still widespread in government institutions
at all levels. This article therefore uses secondary data sources to critically explain why these anti-corruption measures have not
been effective in the fight against corruption in Uganda. The findings revealed that anti-corruption measures in Uganda have not
been effective. This article recommends that anti-corruption measures should be fine-tuned to confront sophisticated corruption
and be applied to all impartially.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
When the Guards are Vultures: The case of DIPF and CSOs in Uganda
Jane Ayeko
Abstract
In a bid to increase accountability and transparency in Local Governments in Uganda, the Directorate of Ethics and Integrity
established District Integrity Promotion Forums (DIPF). Located on the grassroots, DIFPs are to act as watchdog to identify
corruption tendencies at an early stage and act immediately. This paper explores the effectiveness of DIPFs. Its findings show that
among the many shortfalls, members of the DIPFs themselves are corrupt and often compromised. This works against the very
essence of their creation. It argues that creating several accountability mechanisms is not a viable strategy to curb corruption but
rather inculcating moral integrity among citizens. Integrity often compels people to do things right.
Key words: Decentralisation, Corruption, DIPF, Local Government, Soilisation, Accountability
Abstract
The paper attempts to build knowledge from the experiences of service providers in participating in bidding for government
contracts within the current public procurement system in Uganda. The procurement law in Uganda provides that all procurement
and disposal shall be conducted in a manner that maximizes competition and achieves value for money. In addition the Public
Procurement Oversight body’s (PPDA) strategic plan objective targeted to increase the average number of bids received per
procurement from three bids to five bids by the end of financial year 2018/19. However, a review of procurement audit reports
issued by the oversight body for the financial year 2016/17 revealed that 63% of the entities reported unsatisfactory performance
in terms of compliance to at least 3 bids per procurement. This paper presents the findings from a survey of the private sector
on the barriers hindering participation in bidding for government contracts and recommend mechanisms that can enhance
competition in public procurement. The findings suggest a number of challenges facing the bidding community and the need to
address these barriers if the country wants to achieve competition in public procurement.
Abstract
Private prosecution is one of the ways in which those who are alleged to have committed corruption could be brought to book.
However, there are many challenges that one has to overcome before he/she can institute a private prosecution in East Africa
(Uganda, Kenya and Tanzania). These include the courts with jurisdiction over corruption, the procedure to be followed to institute
a private prosecution, the costs involved in institution a private prosecution and the power of the Director of Public Prosecutions
to intervene in such prosecutions. The purpose of this paper is to suggest ways in which such challenges could be overcome.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
The study examines the relationship between Deontological ethical orientations and public interest in public primary schools in
Uganda. Deontological ethical orientations conceptualized in terms of ethics of duty rights and justice predict public interest. The
study builds upon previous ones which assert that much remains to be learned about public interest. A cross sectional survey
design was conducted in two regions of central and western Uganda. Primary data were collected using a self-administered
questionnaire from 270 government schools. Data were analysed using SPSS and AMOS as well as structural equation modeling.
The study findings indicate a positive and significant relationship between deontological ethical orientation and public interest.
Furthermore, the dimensions of deontological ethical orientation (Ethics of duty and Ethics of rights and justice) were found to
be positive and significant predictors of public interest. This paper urges public officers in public schools to abide by the existing
laws in executing tasks and duties in order to benefit citizens. These findings have both policy and managerial implications which
we present and discuss in this article.
PARTNERS
91
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Strengthening the Link between Education Institutions and the World of Work in Uganda
Ahimbisibwe Benjamin*
Kabale University, Uganda
Corresponding E-Mail: bahimbisibwe@kab.ac.ug
Abstract
Uganda is currently facing a problem of unemployment especially among youth. The liability is largely put on irrelevant education
curriculum which trains job seekers rather than job creators. Mainly, this is based on the curriculum inherited from the colonialists.
However, the Ugandan government recognizes the mismatch between taught curriculum and expected applied skills in the field.
Basing on this, it is evident that the high rate of unemployment especially among the youth is partly a result of irrelevant education
curriculum. This situation can partly be overturned by revising the education curriculum to train fit - for job graduates. Efforts
have been put in place to address the current unemployment problem. The government has embarked on a comprehensive
programme to promote vocational training to ensure skills development and job creation specifically for the youth. This paper
highlights the need for governments to deliberately strengthen the linkage between education institutions and the world of work.
It further describes the causes of unemployment, forms of unemployment and the possible solutions with view to reducing the
rate of unemployment vice amongst youth in Uganda.
Keywords: Education Curriculum, Curriculum Review, Job Creation, Unemployment, Youth Employment
Abstract
Education for Sustainable Development (ESD) is one of the multiple approaches advanced in the last two decades to address
sustainability challenges affecting the world. While all types and levels of education have a role to play, higher education institutions
are seen as the main drivers of change. Embracing sustainability education in the tripartite role of higher education institutions
can help prepare graduates to become agents of change for sustainability. This paper acknowledges that several institutions have
taken steps to incorporate ESD in their roles but the response is fragmented and inadequate. We argue that the limited action
for ESD is a result of inadequate knowledge about suitable approaches that would bring about transformation for sustainability.
Based on a review of sustainability literature, this paper attempts to fill this gap by bringing together the programmatic and
pedagogical approaches found in literature to provide a way forward.
Key Words: Education for Sustainable Development, Higher education, Programmatic Approaches, Pedagogical Approaches
Abstract
Research on educational leadership and management as well as in leadership and development foregrounds the primacy of
internally generated change and development initiatives. This reality pervades both the developed and the developing societies.
The review of literature (locally and internationally) and empirical evidence for the past couple of decade question the wisdom
of relying on externally generated solutions to local challenges and development needs. In fact, various research findings
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
implore researchers to study how agency, participation and transformation imperatives contribute to sustainable development in
education. Drawing from various case studies conducted in the past 15 years in rural communities of South Africa, the author
found that sustainable development requires educational leaders to have a deep sense of agency; leaders need to be open to and
should promote and embrace internal stakeholder participation in changing organisational fortunes; they also have a desire to
bring about profound transformation in their schools, if change and development is to be sustainable.
Key words: Agency, Stakeholder Participation, Invitational Leadership, Sustainable Development, Organisational Development
Abstract
The paper abides on the Tanzania industrialization drive. The focus is on the roles that entrepreneurship training plays
on spearheading the process. It also identifies and discusses the prospects as well as the challenges that are likely to be
faced. Entrepreneurship training has a noble role to play if the envisaged new industrialization moves to become a success.
Fourteen interviewees were selected using stratified and random sampling techniques. The roles of entrepreneurship training
on spearheading the industrialization process include employment creation, capital formation, balanced regional development,
improvement in per capita income, improvement in standard of living, economic independence, preventing industrial slums
and reducing social tension. How entrepreneurship training can assist the industrialization process, it was explained through
conventional training, coaching & mentoring, through the business plan development and through the training needs assessment.
The challenges identified were lack of readiness of investors on the importance of entrepreneurship training, lack of awareness
on the specific benefits of entrepreneurship training, lack of formality of entrepreneurship training services, poor link between
stakeholders, lack of national entrepreneurship training curriculum, shortage of resources to develop and carry out trainings, lack
of qualified manpower. The strategies to overcome the identified challenges included; capacity building of trainers (BDSPs), the
establishment of a regulatory body for BDSPs.
A Kenyan Perspective on Inclusive Education for Sustainable Development: Reality versus Objectives
Purity K. Gitonga
Abstract
National Values and Principles of Governance form one of the major facets under which the nation is founded in line with
the Constitution of Kenya, 2010. Article 10 (b) of the Constitution in particular provides for National Values and Principles
of Governance that include human dignity, equity, social justice, inclusiveness, equity, human rights, non- discrimination and
protection of the marginalized. The central tenet of this paper is on inclusive education for a transformed nation. This paper
focuses on the principle of inclusiveness as provided for in the country’s legal framework. The first part of the paper establishes
the various approaches employed to assure inclusiveness in Kenya in line with the constitution. The second part of the paper
discusses the meaning and purpose of education for sustainable development and the principle of inclusivity from the educational
perspective. The paper presents that view of the fact that a fully inclusive society starts in school and it is through education that
societies are transformed and set visions realized. The paper discourses on the objectives and benefits of inclusive education,
the efforts made in the implementation of inclusive education as envisaged in the Constitution, the SDGs and Vision 2063. The
third part of the paper further delves into the objectives and purpose of inclusive education vis a vis the reality on the ground
capturing findings and excerpts from the respondents of the study such as the school principals, teachers, care givers and pupils.
The study is qualitative in nature involving in-depth field interviews.
PARTNERS
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
This study aimed at determining the factor affecting UCE performance in Eastern Uganda in relation to Central Region. The
study was specifically conducted to establish four objectives including, assessing the trend analysis of performance of UCE in
Eastern region in comparison to Central Region in Uganda, examining the family factors affecting UCE performance in Eastern
Uganda, establishing the environmental and cultural factors affecting UCE performance in Eastern Uganda and assessing
the school based factors affecting UCE performance in Eastern Uganda. The study was conducted as a cross section
employing both qualitative and quantitative approaches. The study targeted 4874 individual including students and parents
of respondents, former students, class teachers and head teachers and district local leaders in both Mukono and Iganga
District. The study employed structured questionnaires, interviews and documentary review in collecting data. Thematic
analysis of qualitative data was done by identifying common themes based on the objectives of the study, while quantitative
data were analyzed using Statistical Package for Social Sciences (SPSS). Most of the factors that were identified applied to
both regions as the central region has a significant number or people from other parts of the country. However, some factors
were more prevalent in the Eastern region. Among the factors that were found to bring about consistent decline in academic
performance in eastern region included gender-based inequality, low government financing, family economic status and
policy related factors. Overall, the study concluded that the central region is better equipped to offer quality education due to
availability of a better infrastructure and staff remuneration. There is thus a need to ensure that Eastern Region is equipped
with the required resources in terms of physical infrastructure, competent and enough teachers, increased funding, increased
supervision of USE and technological innovations required in improving quality of USE.
Key words: Educational Inequality; Gender; Quality of Life; Secondary Schools, Comparative Study
Student Leadership and Governance in public Management Development Institutes of Uganda: Tokenism
or Effective Participation?
Christopher S. Mayanja
Uganda Management Institute
E-mail: cmayanja@umi.ac.ug/ chrismayanja@gmail.com
Abstract
Globally, there have been recurring debates on student participation in the echelons of higher educational institutions. The
essence of such student participation in leadership and governance is mainly to foster the decision-making process at respective
higher educational institutions. Indeed, many developing countries, Uganda inclusive have over the years promoted student
participation in leadership and governance following from the global Agenda. Higher educational institutions in Uganda are
composed of several governance organs including governing councils, senate, top management, Alumni Associations, Students’
Guild, among others. These organs are constituted by a blend of representation, some of which have student representatives,
while the Students’ Guild is entirely constituted of student leaders with its main mandate being submission of student issues for
consideration of management and supreme bodies at such institutions. However, there is still ineffective student participation in
the leadership and governance of higher educational institutions the world over generally, and specifically in Uganda. This paper
aims at investigating the effectiveness of student participation in leadership and governance of higher educational institutions,
taking a case of a public Management Development Institution. Student participation in leadership and governance may still be
facing a lot of challenges including; not being allotted sufficient space to air out their views in the decision-making process;
many student leaders are overwhelmed by demands from their student constituents; they have to face and convince more
qualified and experienced leaders with whom they pursue leadership and governance in higher educational institutions, yet
they may sometimes ignore their submissions; and many major decisions by the different institutions, like staff promotion
and remuneration, may not directly concern students. The paper therefore may find out challenges faced by student leaders at
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Uganda Management Institute and thus, draw suggestions and recommendations for effective participation of students in higher
education institution leadership and governance.
Key words: Student Leadership, Governance, Participation, Tokenism and Higher Education
External Quality Assurance Mechanisms and the Quality of Teaching and Learning in Higher Education: A
Systematic Review of Literature
Abstract
The significance of quality higher education is no longer debatable. In this paper, the authors present a systematic review of
literature on the efficacy and challenges of applying external quality assurance (EQA) mechanisms in higher education. The
review was instigated by limited research in this field in recent years. In this study, desk study method was used to select, review
and analyze published articles in good journals drawn from Google web, Education Resource Information Centre (ERIC), JSTOR,
and Google Scholar. In addition, some theses and dissertations were also identified and reviewed from the Abstracts International
Database (AID). A total of 69 research articles were selected for analysis. Study findings revealed an increase in the number
of studies on EQA mechanisms during the last six year. Secondly, the review revealed that these EQA mechanisms were most
effective in enhancing the quality of teaching and learning (20%), ensuring of public accountability (15%), raising of student
competence (11%), and improvement in quality of management and administration (9.6%). Weak international and national
accrediting agencies (3.4%) as well as limited skilled manpower (2%) were among the core challenges reportedly facing the use
of EQA mechanisms in higher education. Furthermore, prevailing gaps in the use of EQA mechanisms in higher education and
future research areas in this field have also been highlighted in the paper.
Abstract
The primary school level forms the basic foundation of the education system in Uganda, yet teachers operate in a pathetic
working environment that affects their performance. This paper looks at three dimensions of the working environment namely:
housing, communication and electricity. The main objective is to assess how the working environment affects the performance
of primary school teachers in Uganda. To critically assess this phenomenon, the following objectives guided this study: to
establish how housing affects the performance of primary school teachers in Uganda, to find out how communication affects the
performance of primary school teachers in Uganda and to investigate the extent to which the availability of electricity influences
the performance of primary school teachers in Uganda. The writer adopted the explanatory research design and made use of
both primary and secondary data which was analyzed through content analysis. The study found that the environment under
which teachers operate is pathetic, hence, poor performance.
Key words: Working Environment, Universal Primary Education, Teachers and Teachers’ Performance
PARTNERS
95
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Head teachers’ Management Styles and Subject Teachers’ Role Performance in Secondary Schools in
Tororo District, Uganda
Emmanuel James Oketcho, Fredrick Ssempala, Margaret Stella Suubi Ujeyo & Dennis Zami Atibuni
Faculty of Science and Education, Busitema University – Nagongera Campus
P.O. Box 236, Tororo, Uganda/ E-mail: joketchoe@gmail.com
Abstract
This study investigated the relationship between secondary school head teachers’ management styles and subject teachers’
performance in Tororo District, Uganda. A cross-sectional survey design was employed. A sample of 28 head teachers and
294 subject teachers were selected using stratified and simple random sampling techniques. The study was anchored on
McGregor’s Theory X and Y of managing people. Using two sets of structured questionnaires and one open question; the
subject teachers completed Blake and Mounton (1964) Managerial Grid Questionnaires (MGQ) and the head teachers completed
teachers’ performance level Questionnaires. The results revealed that democratic management style was used by 21 (75.0%) of
the head teachers, balance oriented management style by 6 (21.43%), and laissez-faire management style by 1 (3.5%). While
staff and task oriented management styles were never used. The results also revealed that there was generally a moderate
level of performance among the secondary school subject teachers in Tororo District by 64.75%. The study further revealed
low, statistically significant positive correlation between people (12.7%) and task (13.2%) oriented management styles and
teachers’ performance. The other factors that affected subject teachers’ performance included Government policies, quality of
infrastructure, environment, subject teachers’ welfare, attitude and professional conduct. The study recommended concurrent
use of democratic and authoritarian management styles. It further recommended that the schools put measures in place to
address factors responsible for subject teachers’ moderate performance.
Abstract
This paper reports on a section of primary data analyzed from a study that evaluated Human Capital Development (HCD) and
economic growth in Kenya. The study examined the role played by HCD in the economic development of Kenya between 2002
and 2014 by interrogating the development models adopted by South Korea and Singapore as a benchmark to determine the
gaps in the model adopted by Kenya. The paper therefore interrogates the role of Universities in Human Capital Development
in Kenya and identifies areas of improvement for Kenya’s education system. Primary data was collected using structured
questionnaire. The questionnaires were administered using the drop and pick method and the 61.6% response rate was found to
be satisfactory. Findings indicated that knowledge is a significant factor for economic development in the 21st century. Findings
further revealed that university education plays a great and important role in a country’s economic growth by providing highly
competent and well-trained workforce for industrialization and modernization. Findings further revealed that universities play an
important role of supporting research, facilitating innovation and job creation. A framework on the role of universities in Human
Capital Development is developed and appropriate policy and managerial recommendations for improving the role of Universities
in HCD and policy development are discussed. The paper recommends that more resources be invested to enable universities
conduct meaningful research. The paper further calls for strengthening of university-industry linkages.
Key words: Human Capital Development, Human Capital, Skilled Manpower, Economic Growth, University Education
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Regulatory and Policy Contradictions and how they Debase Educational Attainment; an investigation
into the Experiences from Universal Primary Education implementation in Uganda
Abstract
This paper investigates the provisions of the Education Act (2008), educational policies, and whether or not, they are enablers
or disablers of Universal Primary Education (UPE) implementation in Uganda. In particular, the study focuses on the following
provisions; free primary education, school meals, volunteerism strategy, thematic curriculum, language of instruction (LOI),
automatic promotion, and synthesis of stakeholder roles in education attainment. In order to investigate the implementation
of the provisions of the Education Act, and education policies, and the possible influence on UPE attainment, the researcher
underpinned the study in a constructionist paradigm enabling the use of interviews, observation and documentary analysis in a
multi-case study design. Whereas, the provisions of the Act and the education policies were meant to enhance UPE attainment,
in terms of; Access, Quality and Equity, the results seem to suggest mixed findings. The study concludes that government should
address the conflict policies if UPE is to be fully attained.
Key words: Thematic Curriculum, Language of Instruction (LOI), Automatic Promotion, Universal Primary Education
When Teachers’ -Behaviours Fail Pupils: The Tragedy of-Innocents in UPE Schools in Uganda
Abstract
This paper presents findings from the study that analysed the impact of teachers’ behaviours to pupils’ performance in Universal
Primary Education (UPE) programme schools in Uganda taking Jinja Municipal Council as a case study. The study was informed
by persistent reports pointing to low performance in UPE schools and the hypothesis that teachers contributed to these declining
trends. This was a descriptive cross sectional research that was based on three objectives that analysed whether teachers’
discretion; teachers’ autonomy; and teachers’ coping skills contributed to the declining performance in government aided primary
schools. The study adopted a mixed quantitative-qualitative-explanatory sequencing approach whereof 218 questionnaires were
administered followed by 15 purposive interviews. The study found that; there was a positive significant relationship between
teachers’ attitudes and teachers’ coping skills. Allowing much room for discretion, autonomy, and coping mechanisms creates
space for teachers to engage in personal engagements at the expense of the pupils. The paper recommends a UPE policy review
processes that should in as much as possible include consultations from the teachers who are implementing the programme as
a positive approach to minimizing negative teacher behaviours.
Key words: Teachers’ –Behaviours, discretion, autonomy, coping mechanisms, Universal Primary Education
Teacher Support Systems and Quality of Pedagogical Practices in Public Secondary Schools in Uganda
Paul Netalisile Malunda
Uganda Management Institute
E-mail: pmalunda@umi.ac.ug
Abstract
This study explored the extent to which teacher support systems influence the quality of pedagogical practices in public secondary
schools in Uganda. It specifically examined the extent to which supervision and evaluation of teachers explain variations in quality
of pedagogical practices. It was triggered by the persistent criticisms about the deteriorating quality of teaching and learning in
public secondary schools in the country. A descriptive cross-sectional survey research design was used to conduct the study.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Data were collected from 76 head teachers and 934 teachers drawn from 95 public secondary schools and six officials from the
Uganda’s Ministry of Education and Sports (MoES) using survey, interview, observation, and document analysis methods. Data
collected from teachers was analyzed using descriptive statistical analysis and ordered logistic regression, while content analysis
was used to analyze qualitative data collected from lesson observations, document analysis, head teachers and ministry officials.
The study findings revealed that: first, teacher supervision (Odds ratio =1.89; p=0.000<0.05) and teacher evaluation (Odds
ratio =1.54; p=0.000<0.05) have statistically significant influence on the quality of pedagogical practices in public secondary
schools in Uganda. Second, the study established that teacher supervision was based majorly on fault-finding, schools lack
appropriate teacher evaluation tools, and Third, the study established that school administrators in attempt to ensure quality
of teaching and learning, used a “monitoring tool” to supervise teacher punctuality and attendance, used previous national
examination results to evaluate teacher performance and encouraged peer coaching. The study recommends that in order to
enhance the quality of pedagogical practices, the Ministry of Education and Sports should (i) build the capacity of the schools
to provide effective teacher support supervision; (ii) develop standard formative evaluation tools that can be used for continuous
teacher evaluation as well as train head teachers on how to effectively appraise their staff.
The effects of Guided Play using the 6 Brick Duplo Block on the development of aspects of Visual
Perception in Pre-literate 5-7year old children in selected Schools in Kenya and South Africa
Sarah Jemutai
Abstract
This study investigated the possible effects that the use of guided play using the 6 Brick Duplo Block approach might have in terms
of the development of aspects of visual perception in pre-literate 5-7year old children. An explanatory sequential mixed-method
design was employed. Seventy-seven Grade R learners in two schools, one in the Republic of South Africa and the other in the
Republic of Kenya, comprised the purposive convenience sample. Quantitative pre- and post-intervention data were generated
using the Visual Perception Abilities Test (VPAT) and analysed using Excel functions to generate descriptive and inferential
statistics. The pre-test mean score in the Kenyan school was statistically and practically significantly lower than the South African
pre-test mean score. This difference was attributed to the amount and type of play that took place in the natural settings of these
schools prior to the intervention and the nature and amount of play material available in each. The largest improvements from
the pre- to post-tests occurred in the South African and Kenyan experimental groups and the difference between them dropped
from the 99% level of confidence in the pre-test to the 95% level of confidence in the post-test. These findings suggest that using
the 6 Brick Duplo Block approach may accelerate the development of aspects of visual discrimination in pre-literate 5-7-year-
old children and that the approach may be most effective when used with children who have had little previous exposure to
guided play at school. Qualitative data were obtained through open-ended classroom observations and semi-structured teacher
interviews with the experimental group class teachers. Classroom observation revealed that the learners were enthusiastic about
the guided play and the semi-structured interviews revealed that they realise the importance of using guided play for developing
the visual skills necessary for reading, writing and numeracy. The overall findings of this study suggest that the development of
aspects of visual perception were accelerated in the study sample of pre-literate Grade R learners when their teachers facilitated
guided play using the 6 Brick Duplo Block approach. Recommendations are made that curriculum developers, early childhood
advisors and teachers should be made aware of the potential of using guided play and reconsider the Piaget’s stages of cognitive
development to design appropriate instructional materials that promote learners’ visual perceptual growth and development.
Key words: Learners’ Visual, Cognitive Development, Classroom Observation, Instructional Materials
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
Although Uganda aspires to provide access to equitable quality education in an efficient and effective manner, concerns over its
quality and equity are widespread. The Dakar Framework for Action declared that access to quality and equitable education is a
right of every child. This article undertakes a review of Uganda’s key education parameters in order to establish the progress made
towards providing quality education. The education targets provided in Uganda Vision 2040, Education Sector Development Plan
and the international frameworks like Sustainable Development Goals (SDGs) and Africa Agenda 2063 provided the yardstick
for assessment across all levels. Whereas progress has been made in expanding access across all levels, quality and equity
concerns continue to linger. Access to Pre-primary education is only 15.6%, literacy, numeracy, survival and transition levels are
low and primary teacher absenteeism is currently estimated at 20-30%. In addition, participation at tertiary level is only 6.1%
below the Sub-Saharan African and global averages of 10% and 26% respectively. Tertiary education has unduly benefitted
students from wealthiest households and overall enrollment remains disproportionately male and metropolitan hence reinforcing
social inequality. African universities also compare poorly in global rankings. The study presents an analysis of education in
Uganda in terms of policy framework, financing and key outcomes related to access, quality and equity at all levels. It then
attempts a comparative analysis of Uganda’s education with sub-Saharan African countries as well as globally in order to identify
key policy concerns that need to be addressed and recommendations.
Key Words: Educational Standards, Quality Education, Access to Education, Education Equity
An Investigation into the Teachers Perceptions of Performance Appraisal Systems in Public Secondary
Schools: A Case Study of Schools in Lilongwe City, Malawi
Alexander Kazombo-Mwale
Staff Development Institute, Malawi
Abstract
New Public Management (NPM) has oriented modern governments towards results, management by objectives and performance
management which have led to the introduction of the performance appraisal as an effective tool for managing performance in
the public sector in Malawi. This study investigates the perceptions of teachers in order to understand the implementation of the
performance management policy and unearth valuable information on how to consolidate NPM in the African public sector. The
main findings are that the policy has major problems including: lack of ownership for the policy; inability to utilise intrinsic and
extrinsic rewards; poor leadership exhibited by policy holders and heads of department. In addition, the individualistic nature
of performance appraisals is welcomed because it ensures social loafers are identified. However, the culture of collectivism in
Malawi has still provided an opportunity for appraisals to be abused.
Key words: New Public Management, Performance Management Policy, Teachers Perceptions
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Developing and Testing the Validity and Reliability of an Instrument on the Predictors in Leech’s (2012)
Model on Becoming a Knowledgeable and Skilled Researcher in the Context of Makerere University
Olive Lunyolo1, Fred E. K. Bakkabulindi *1, Hilary M. Tusiime1
1
East African School of Higher Education Studies and Development (EASHESD),
1
College of Education and External Studies (CEES), Makerere University (Mak)
*Corresponding author: Email address fekb@cees.mak.ac.ug
Abstract
Leech (2012) came up with a model that postulates four predictors of an individual’s ability to become a knowledgeable and
skilled researcher. The four predictors are individual resources; program of study; micro environment; and macro environment.
However, Leech did not come up with an instrument on these predictors. Thus in this study, we sought (i) To develop an
instrument on the predictors; (ii) To establish the extent to which each predictor construct was valid and reliable; (iii) To establish
whether the predictor constructs were independent; and (iv) To test the validity of the factor structure of our instrument. In terms
of methodology, for our first objective, we carried out an interpretive study in the form of a literature review. For our remaining
three objectives, we carried out a positivist study involving a sample of 149 (past and continuing) doctoral students in Makerere
University who responded to a self-administered questionnaire on our instrument. Our positivist analysis involved the use of
confirmatory factor analysis (CFA) and Cronbach alpha for our second objective; Pearson’s linear correlation (PLC) for our third
objective; and exploratory factor analysis (EFA) for our fourth and last objective. Hence using literature review, we developed
an instrument with items for each predictor construct that we adapted from already made instruments. We hence used CFA to
establish that every construct of each predictor in our instrument was valid. However, PLC suggested that the constructs of each
predictor were highly inter-related. Finally, using EFA, we established that while the factor structures of the first and last predictors
were questionable, the factor structures of the other two predictors were valid. Hence we make a call to researchers to use our
instrument, at least those parts that are valid, as they refine the other parts that are inadequate.
Key words: Construct, Cronbach alpha, Factor Analysis, Instrument Development, Leech’s Model, Makerere University, Predictor,
Skilled Researcher
Use of Participatory Methods of Teaching and Learning in HIV and AIDs Education Classes
Waithera Karanja
Abstract
The HIV and AIDS endemic is a major crisis particularly in Kenya, the fourth highly affected country in the world in terms of the
number of people living with HIV. There is therefore an urgent need in Kenya to reduce HIV infections and educational systems
have been ascertained as best placed to do so. In spite of having HIV and AIDS educational interventions, youths in Kenya
remain at the highest risk of HIV infection. There is therefore a need for more effective educational programmes to be realized.
There exists a plethora of studies on the socio-cultural discourses that constrain the teaching of sexuality and HIV and AIDS.
However, there is a paucity of research on teachers’ gendered identities influence on teacher practice. This paper presents a
critical discussion on how participatory methods of teaching and learning would be effective in the delivery of sensitive topics
such as sexuality and HIV and AIDS. The paper draws from a research study that was conducted in Nyandarua County, Kenya to
explore the implications of Kikuyu male rural secondary school teachers’ constructions of manhood on their teaching of sexuality
education within the HIV and AIDS education curriculum. The results of the study revealed that the constructions of masculinity
amongst the teachers involved in the study were deeply embedded into the Kikuyu socio-cultural beliefs and practices. This then
influenced how they mediate themselves as men, as sexual beings and as teachers. The study concluded that socio-cultural
masculine identities do shape the assertiveness and the self-efficacy of male teachers in teaching about sexuality and HIV and
AIDS hence the need for participatory methods of teaching and learning. While interacting and sharing with peers, a learner would
be actively involved in the experience, making him/her better positioned to acquire decision-making and problem solving skills
required in curbing HIV transmission. This article calls for interactive teaching to better impart the learners with skills, knowledge
and values on HIV and AIDS and equip them with the knowledge, skills and tools to protect themselves from HIV infection.
Key words: HIV and AIDS, HIV and AIDS Education Curriculum, Male Teachers, Manhood Constructions, Sexuality, Interactive
Teaching, Participatory Methods, Experiential Learning
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
The study was about head teachers’ coping strategies to decentralization challenges in Government Aided Primary Schools in
Bukedea District. The objective was; to identify the prevailing head teachers’ coping strategies towards challenges in education
decentralization practices in Government Aided Primary Schools in Bukedea District. The study employed a descriptive
cross-sectional survey research design where both qualitative and quantitative approaches were used. A sample size of 329
respondents were selected out of a population of 781, these were 1 District Education Official, 4 District Inspectors of Schools,
248 School Management Committee Members and 76 Head teachers. The study used a structured questionnaire and interview
guide to collect data. The study used descriptive statistics for data analysis and content analysis for qualitative data. The study
revealed the following coping strategies employed by head teachers; staff appraisals, remuneration, cost-sharing, and strategic
partnerships towards challenges that stem from decentralization of educational management in government-aided primary
schools in Bukedea District. The study recommends that this may be a model for addressing challenges to decentralization in
similar situations in Uganda.
Leadership Style and Staff Motivation in Private Universities in Uganda: a case of Kampala International
University
Chrisostom Oketch
Abstract
This study investigated the effect of directive leadership style on staff motivation at Kampala International University. The study
hypothesized that “directive leadership style has no significant effect on staff motivation in private universities in Uganda”. The
study adopted a mixed approach paradigm leaning on a case and cross sectional survey design to collect data from a sample
of 157 respondents with the aid of questionnaires and interview guide. Research findings indicated that managers of Kampala
International University give their subordinates specific guidelines to follow, set key performance indicators, schedule work to
be performed, and that employees follow set rules and regulations. However, it was not clear as to whether managers tell their
followers what do at specific points in time and this leave them to do as they wish and those who are not able to think outside the
box are left frustrated and hence not motivated to work since they lack a sense of direction. The study further revealed a positive
and significant relationship between directive leadership style and staff motivation (r = 0.416; p = .000), and that although
directive leadership style is a good predictor variable to sustenance of behavior, persistence of behavior, initiation of effort, and
direction of effort, it is not a good predictor to energy to work. The study concludes that though directive leadership is positively
correlated to staff motivation, it remains insignificant to some indicators of staff motivation. It is recommended that managers
should use the style in letting employees have a sense of direction, while showing them what to do at specific points in time.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Public Policies and Motivation of Academic Staff in Public Universities in Uganda: A Theoretical
Perspective
Bakwasiibwe A. J., Eyenga, S., Makara A. M., Nansamba, H., Okou Y. P., Sseremba M. & Balifaijo M.K.
Uganda Management Institute
P.O. Box 20131, Kampala, Uganda
Abstract
Public Universities in Uganda have suffered from persistent strikes of academic staff over the years. This hampers University
operations and quality of higher education. The most prominent cause of these strikes has been documented as inadequate
remuneration which is itself is an element of staff motivation. Various stakeholders have argued that increasing salaries of
academic staff is not a panacea for increasing their motivation and attitude to work. Their argument is that other approaches to
increasing staff motivation need to be devised given that salaries will always not be enough due to the ever-rising cost of living
due to associated depreciation of the Uganda currency. Salaries and remuneration can be considered an extrinsic motivational
factor. The pertinent questions to ask are: Can there be intrinsic and other extrinsic approaches that can enhance academic
staff motivation? How are these supported by public policy frameworks and theories of public administration and governance?
Public policies guide the way government administers all its sectors and are the basis for managing challenges of the nature of
academic staff strikes in Higher Institutions of Learning. Public policies are needed to guide in the implementation of government’s
intensions, actions and priorities. They help people know their structures, positions and to raise their objections if there are
some serious equity issues in allocation of resources. On the other hand, staff motivation is a well-established administrative
mechanism to improving staff performance and productivity, and academic staff are not an exception to this standard. However,
due to limited literature on this subject that links public policies to academic staff motivation, there was need to conduct this study.
Thus the main objective here was to establish the contribution of public polices to academic staff motivation in Public Universities
in Uganda, identifying challenges and gaps therein and explaining these gaps in the context of theories, concepts and models
of public management and governance. The study takes a theoretical analytical approach combined with rapid assessment of
the drivers to academic staff motivation in Public Universities. It specifically takes into consideration both intrinsic and extrinsic
drivers to academic staff motivation. The study further takes an ethnographic approach that is largely interactive and qualitative
in nature. It also involves desk reviews and interviews of select staff both within teaching and non-teaching administrative units
of Public Universities. The study concludes by identifying the gaps and proposing strategies on how to address them, through
mechanisms such as redefining career paths, providing robust retirement benefits and support systems, providing for other
fringe benefits during service such as transport, accommodation, health insurance and bursaries for academic staff as well as
for their children and immediate dependents.
Keywords: academic staff, motivation; public policies; public universities; staff strikes
Curriculum and the Human Capital Gap in Sub-Saharan Africa: A Comparison of North- South
Approaches between Uganda and Finland
Wabwire Julius (PhD Candidate)
Uganda Management Institute
Abstract
Mwalimu Julius Nyerere once said that, “Education is not a way to escape poverty - it is a way of fighting it.” The authors wish
to urge that curriculum can offer a path ways for social, economic and cultural development of Southern Countries if they can
serious review and reform their education curriculums. Through comparing the North- South paradigm, approaches and practice
to curriculum; contrasts and miliralities point to serious gaps in the development and administration of education curriculums.
The authors observed a refractive curriculum whose design is parallel to national development aspirations; where both education
outcomes and development outcomes refract away from symbiotic dependency. They propose a solution to diffraction and
parallelism of both curriculum and national development, lies in co-linearity and symbiotising curriculum through an integrated –
broad, long term, continuous reforms of all curriculums from pre- primary, primary and both lower and upper secondary through
vocational sing all aspects of formal and informal curriculum.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Rewards Management Strategies for Academic Staff to address strikes in Public Universities in Uganda
Acomo E., Okello R., Seninde R., Namukasa J.F, Nshakira A. & Baiifaijo, M.K
Uganda Management Institute
Abstract
Public universities in Uganda have experienced numerous strikes by both academic and nonteaching staff. The strikes greatly
affect the quality of service delivery in these higher institutions of learning. This is reflected in Ugandan university rankings in
Africa and the world. The outstanding reason advanced for the many union strikes is inadequate financial reward as well as
delayed payment of staff salaries. Despite the several interventions that have been made by the line ministry and the President of
the Republic of Uganda in as far as financial remuneration is concerned, strikes occur. Many scholars and the public have voiced
their concerns that financial reward alone may not solve the problems of strikes among the academic staff. There is a need to lay
concrete strategies that could be a millage towards ending strikes in our public universities. Therefore, the aim of this study was
to propose a total reward management strategy(ies) (both the intrinsic and extrinsic) that if implemented may handle the problem
of strikes in public universities in Uganda. The qualitative study was exploratory and involved interview of fourteen academic
and university management staffs purposively sampled from four public universities in Uganda. Additionally, three line officials
from the ministry of education were also interviewed. The seventeen interviews were transcribed by the researches and thematic
analysis done. Findings include extrinsic and intrinsic rewards such as insurance schemes like health insurance, research grants,
grants for publication, performance recognitions, membership of social clubs, show respect for staff, inhouse allowances,
promotions, and collaborating with academic professionals among others. These findings relate to Maslow’s Hierarchy of needs
theory and social exchange theory, as opposed to popular belief that academic staff in public universities in Uganda strike for
salary rise. This formed basis for proposing strategies for total rewards management to include fairness in conducting elections
to elective positions in universities, improved management of monetary incentives, improved management of incentives and
or other benefits, enhancement of salaries to equal the other universities in the region, improving structure and methods of
management, improved policies and their implementation, improved engagement of academic staff participation in university
decision making, and improving workplace environment to handle strikes by academic staff of public universities in Uganda.
Further works will explore suitable blend of intrinsic and extrinsic rewards and their implementation approaches to ensure optimal
results are obtainable when deployed.
Abstract
Plagiarism is a form of academic misconduct and is a problematic phenomenon which affects academia globally. Even though
the origins of the concept of plagiarism can be traced back throughout history, the term has come to carry many varying
implications. This may affect the ways in which plagiarism is understood, detected and prosecuted by the parties it involves,
such as students, academics and in policies. Despite its origin in Western tradition, this form of academic malpractice is
prominent in African universities. In its most basic definition as theft of intellectual property, plagiarism is intertwined intricately
with ownership of knowledge, which is culturally specific. This study situates itself within the context of three African universities,
namely Moi University (Kenya), Makerere University (Uganda) and the University of Dar es Salaam (Tanzania), and aims to
explore Plagiarism in Master of Education Studies at Selected East African Universities. More specifically, this study focuses
on Master of Education students’ perceptions of plagiarism, the supervisors’ role in preventing and detecting such malpractice
and the institutional disciplinary practices in place. This study analyses the possible reasons for the continuous occurrence of
plagiarism at these institutions and aims to explore the potential of further strategies to prevent the various forms of malpractice.
This research is a qualitative study and uses the constructivist paradigm. The research design is a multiple case study because
the data collected originates from the contexts of the three selected universities. The data generation was conducted through
triangulation of personal interviews with the students, lecturers and policy-makers as well as through focus group discussions
with students and document analysis. Three methods of sampling were employed. The student participants were selected
through convenient sampling, the supervisors were chosen through purposive sampling and snowballing was used to identify
policy-makers. The data analysis was conducted thematically. In discussing the methodology and findings, Vygotsky’s Socio-
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Theme: Accountability, Innovation and Quality Public Service Delivery
cultural theory (1978) was employed thus showing that plagiarism is regarded as a perceptions since what is taken as plagiarism
to others is not, therefore, for the existence of effective institutional policies on plagiarism, there should be a common definition
and frequent revision on the issues related to plagiarism such as types, forms, and consequences and this should be done by all
stakeholders like students, supervisors, policy-makers and employers.
Active Teaching and Learning Practices: Enhancing Students Academic Performance in Secondary
Schools in Arua District
Abstract
Enhancing students’ academic performance in secondary schools becomes pathetic when inappropriate teaching methods,
techniques and instructional resources are used. The purpose of this paper is to examine the degree to which ATL methods,
techniques and instructional resources were used to enhance students’ academic performance at secondary schools in Arua
district. It further examines the influence of ATL practices on students’ academic performance. It was hypothesized that there
was no significant influence of ATL practices on students’ academic performance in secondary schools in Arua district. A
sample of 122 was drawn comprising of head teachers, deputy head teachers, directors of study, subject teachers and students
from eight secondary schools. A mixed methods approach was adopted, using questionnaire and focus group discussions. The
study revealed that the degree to which ATL methods were used to enhance students’ academic performance at Secondary
schools in Arua district was moderate at mean of 3.10 (62%), ATL techniques was very high at Mean 4.39 (88%) and ATL
Instructional resources was high at Mean 3.84 (77%). The influence of ATL practices on students’ academic performance was
positive with r – value .634 and Coefficient of Determination (r2) at .401 meaning that ATL practices had influenced students’
academic performance by 40.1% by the study period leaving 59.9% influenced by other factors. The null hypothesis which
stated that there was no significant influence of ATL practices on students’ academic performance in secondary schools in
Arua district was rejected because the P-value of 0.000 was found to be less than the significance level of 0.01. Teachers and
other stakeholders should always be innovative in the use of ATL methods, instructional resources and techniques to enhance
students’ academic performance.
Keywords: Active Teaching and Learning, Students’ Academic Performance, Secondary Schools
Abstract
For some time, considerable concern has been paid to the professionalization of higher education. Professionalising higher
education is trying to build a bridge between theory and practice. First of all, it is important to know and understand that
academics cannot be professionalised. So, what we need to do is to come up with some innovative teaching method that can
allow for a marriage between theory and practice. Here lies the focus and objectives of this paper. Data for the study is based on
books and interviews with business people, university management and entrepreneurship students. A total of 225 interviewees
were conducted among; 100 undergraduates management students, 61 MBA students, 14 EMBA students and 50business
people. Frequency distribution table was used to analyse the data collected. The result suggests that not all areas of education
can be professionalised. - In conclusion, activities such as self-paced design projects of taking students outside the lecture halls
or classrooms either for practical work or discussions under a more relax and perhaps more conducive, attractive and enabling
environments need to be adopted.
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PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Key Words: Professionalization, Higher Education, Entrepreneurship Training, Teaching Environments, Practical Work, Creativity,
Innovation
Abstract
This paper discusses dynamics in pursuance of higher education institutions’ mandate of; teaching, research and community
service. The author argues that whereas teaching is the core function of any university, it had suffocated research and the
third mission of community service, yet these functions are key for institutional visibility. The discussion was anchored in
qualitative and quantitative approaches. Weiner’s (1974) Attribution and Adam’s (1963) Equity Theories were adopted to explain
the challenge. In order to address such dynamism, three objectives were posed: (1) to explore why teaching staff are hired
to teach, yet evaluated on research output (2) to examine why academic staff devote most of their time on teaching instead
of research that contributes greatly to their career growth and (3) to assess implications of such contradiction. The author
found that research had the potential for institutional visibility and enhanced profiling, thus the dictum “publish or perish”. It was
further found that although research presents opportunities for career growth, teaching yields quick benefits in terms of extra
load allowance and quality time with students. Yet, without research and publication, career growth is difficult to achieve, hence
reduced enthusiasm, which in the end affects quality, harmony and institutional visibility. The paper concludes that the mandate
of higher education was influenced by national regulatory frameworks, increased demand for HE, and dwindled government
funding to HEIs.
Key Words: Community Service, Higher Education Institutions, Higher Education Mandate, Research Output, Teaching Load
Abstract
The University of Dar es Salaam (UDSM) being the oldest higher learning institution in Tanzania has at its disposal talented human
resources in diverse fields of study but their impact on Tanzania’s industrialization has not been adequately felt. This is partly due
to poor uptakes of research outputs from the University by industry and the general public and in part due to lack of practical
entrepreneurship skills of graduates and staff from UDSM to establish firms from their areas of specialization. In this context the
UDSM has taken an initiative to establish the University of Dar es Salaam Innovation and Entrepreneurship Centre (UDIEC). The
establishment of UDIEC is an attempt to address previous challenges between knowledge generation, research and application.
In addition, it addresses challenges related to imparting practical entrepreneurship skills to students, academic staff and SMEs
in the country for the formation of new start-ups and increased competitiveness of existing companies. UDIEC, therefore, seeks
to realize University-wide strengths and comparative advantages by making cross-cutting services like business, legal and
management skills available to all university units including science and engineering. This is in line with UDSM 2061 vision,
which among other things, aims at maintaining its lead position in knowledge creation and sharing. The anticipated outputs from
the centre include; creation and consolidation of the country-wide knowledge space; creation and expansion of innovation space
and capacity building space. The Centre shall operate as an independent entity with a Director under the Deputy Vice Chancellor
– Research. The Centre’s Director will have a reporting function to the DVC and Senate Research and Knowledge Exchange
Committee (SRKEC). Furthermore, the Centre will be led by a Board that will comprise the private sector, the University and other
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Theme: Accountability, Innovation and Quality Public Service Delivery
respective stakeholders including the Government. It is envisaged that the administrative expenses of UDIEC will be covered
through OC budget allocations as is the case for other UDSM units and R&D support can be carried by researchers applying for
funds through competitive proposals to external donors or COSTECH.
Key Words: New Start-Ups, Competitiveness, Knowledge Space, Innovation Space, Capacity Building Space
PARTNERS
106
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
The study explored the role of women empowerment on household poverty reduction in Uganda using the social capital theory.
The specific objectives were: to identify the effect of women’s education on household poverty reduction; to establish how
women’s employment leads to household poverty and; to assess the extent to which leadership position of women influences
household poverty reduction in Ntungamo District. The researcher adopted a descriptive cross-sectional design with both
qualitative and quantitative approaches. Data was collected from a sample of 200 respondents using a survey questionnaire
and key informant interviews. Data was analyzed using descriptive and inferential statistics with the help of SPSS software. The
findings revealed that women’s education, employment and leadership position are associated with household poverty reduction
in Ntungamo District. It was recommended therefore, that improvements in the incomes of the poor through advocating for the
girl child education, employment of women and engaging women in the leadership of Ntungamo can be enhanced. This study
contributes to conceptual and empirical literature on the role of women in poverty eradication in the context developing countries
and theoretically the application of the social capital theory in explaining the phenomenon.
Abstract
Goal five of the 17 UN Sustainable Development Goals purposes to empower women and promote gender equality with the aim
of accelerating sustainable development by 2030. Vision 2040 and Uganda’s National Development Plan provide for gender
equality and participation of women. Additionally, since 2000, international and national players have centralised gender and
participation of women in development interventions to end discrimination against women everywhere. On the outlook, gender
parity has improved in many regions, with women’s involvement in public spaces. However, inequalities are still pronounced
in terms of poor livelihood, limited access to and utilisation of economic resources like land, as well as limited participation
of women in public life. This study set out to understand the responsiveness of women’s participation and its bearing on
empowerment of women in leadership. Despite constitutional and policy provisions on women’s involvement in public life,
women in Pakwach district still have insignificant participation in community-led initiatives, have limited access to resources
owing to negative cultural beliefs and traditions. This practice deprives women of their self-worth, limits their participation in
leadership processes and policy platforms. The Nebbi District Local Government Development plan 2015/2016 – 2019/2020
(Nebbi District 2016), highlights that women constitute 52% of the district yet have limited access to productive resources like
land, the principal means of subsistence. Additionally, in 2011, only 14% of women individually owned land, and 39% owned
land jointly with their spouses (UWONET 2014). The same report observes that 41% of the women experience domestic violence
and 52.3% of women between 15 and 49 years are illiterate. The status quo unpleasantly rates the achievement of Sustainable
Development Goal five, but also underrates the achievement of gender based development interventions. In this article, the author
argues for more intentional monitoring and evaluation of women empowerment interventions to hone into actual participation
of women. This is in view of ensuring that women empowerment interventions result into actual participation of women in
development programs.
PARTNERS
107
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
Abstract
This study sought to examine the factors that affect the development of gender-sensitive monitoring and evaluation systems
in humanitarian NGOs in Uganda. The study assessed the effect of organizational and programme factors. The organizational
factors assessed included; organizational structure, organizational culture and leadership while the programme factors were;
staff gender competencies, project methods and tools and how these affect the development of gender sensitive M&E systems in
a humanitarian NGO in Uganda. Using a cross sectional survey design and quantitative methods to data collection, with a sample
of 147 respondents, the study found out that; organizational factors had a negative and insignificant effect on gender sensitive
M&E systems while programme factors had a strong and significant effect on the development of gender sensitive M&E systems.
Therefore, programme factors were a strong predictor of gender mainstreaming in M&E and organizational factors were not. The
study recommends skills training gender mainstreaming to programme staff and investments in organizational changes may be
necessary over the long term.
Key words: Gender-sensitive M&E systems, Organizational Factors, Programme Factors, Humanitarian NGOs
PARTNERS
108
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PARTNERS
109
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PARTNERS
110
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PARTNERS
111
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PARTNERS
112
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PARTNERS
113
PROGRAMME FOR THE 2ND INTERNATIONAL CONFERENCE ON GOVERNANCE AND SERVICE DELIVERY IN DEVELOPING ECONOMIES
Theme: Accountability, Innovation and Quality Public Service Delivery
PARTNERS
114
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