The Defition of Hotel

1.
THE DEFITION OF HOTEL

A commercial establishment providing lodging, meals, and other guest services.
In general, to be called a hotel, an establishment must have a minimum of six letting bedrooms, at least
three of which must have attached (ensuite) private bathroom facilities. Although hotels are classified into
'Star' categories (1-Star to 5-Star), there is no standard method of assigning these ratings, and compliance
with customary requirements is voluntary. A US hotel with a certain rating, for example, is may look very
different from a European or Asian hotel with the same rating, and would provide a different level of
amenities, range of facilities, and quality of service.
Whereas hotel chains assure uniform standards throughout, non-chain hotels (even within the same
country) may not agree on the same standards. In Germany, for example, only about 30 percent of the
hotels choose to comply with the provisions of the rules established by the German Hotels & Restaurants
association. Although both WTO and ISO have been trying to persuade hotels to agree on some minimum
requirements as world-wide norms, the entire membership of the Paris-based International Hotel &
Restaurant (IH&RA) opposes any such move.
2. THE FUNCTIONS OF HOTEL

The main point of Hotel’s function is givin’ the traveler rest. They absolutely will get all vacilities in the
hotel as they want to.
3. THE TYPES OF HOTEL

Hotels are classified according to the hotel size, location, target markets, levels of service,
facilities provided, number of rooms, ownership and affiliation etc.
1. Size - Or number of rooms
Under 200 rooms
200 to 399 rooms
400 to 700 rooms
More than 700 rooms
The above categories enable hotels of similar size to compare operating procedures and
statistical results.
2. Target Markets
Hotel targets many markets and can be classified according to the markets they attempt to attract
their guests. The common type of markets includes business, airport, suites, residential, resort,
timeshare, casino, convention and conference hotels.
Business Hotels: These hotels are the largest group of hotel types and they primarily cater to
business travellers and usually located in downtown or business districts. Although Business
hotels primarily serve business travellers, many tour groups, individual tourists and small
conference groups find these hotels attractive. Guest amenities at business hotels may include
complimentary newspapers, morning coffee, free local telephone calls, Breakfast etc.
Airport Hotels: These type of hotels typically target business clientele, airline passengers with
overnight travel layovers or cancelled flights and airline crews or staff. Some hotels might give
free transport between hotel and airport. Some Airport hotels also charge the guest by the hour
instead of normal daily night charges.
Suite Hotels: These kind of hotels are the latest trend and the fastest growing segments of the
hotel industry. Such hotels have a living room and a separate bedroom. Professionals such as
accountants, lawyers, businessmen and executives find suite hotels particularly attractive as they
can work and also entertain in an area beside the bedroom.
Extended Stay Hotels: Extended stay hotels are somewhat similar to the suite hotels, but
usually offers kitchen amenities in the room. These kind of hotels are for long-stayers who want
to stay more than a week and does not want to spend on hotel facilities.
Serviced Apartments: Serviced Apartment / Residential hotels provide long-term or permanent
accommodation for Guest. Usually guest makes a lease agreement with the hotel for the
minimum of one month up to a year. Rooms generally include living room, bedroom, kitchen,
private balcony, washing machines, kitchen utensils etc. Unlike normal hotels Serviced
apartment only provide weekly one housekeeping service.
Resort Hotels: Resort hotels are usually located in the mountains, on an island, or in some other
exotic locations away from cities. These hotels have recreational facilities, scenery, golf, tennis,
sailing, skiing and swimming. Resort hotels provide enjoyable and memorable guest experiences
that encourage guest to repeat to the resort.
Bed and Breakfast / Homestays: These are houses with rooms converted into overnight
facilities, this can size up to 1 to 10 guest rooms. They are also known as 'Home Stay's'. The
owner of the B&B usually stay on the premises and is responsible for serving breakfast to the
guest.
Timeshare / Vacation Rentals: Another new type or segment of the hospitality industry is the
timeshare hotels. These are sometimes referred to as " Vacation-interval" hotels. Timeshare
hotels are where the guests who purchase the ownership of accommodations for a specific
period. These owners may also have the unit rented out by the management company that
operates the hotel.
Casino Hotels: Hotels with gambling facilities are called Casino Hotels. Although the food and
beverage operations in the casino are luxurious their functions are secondary to and supportive of
casino operations.
Conference and Convention Centres: These type of hotels focus on meeting and conferences
and overnight accommodation for meeting attendees. They also provide video conferencing
facility, audiovisual equipment, business services, flexible seating arrangements, flipchart etc.
These hotels mostly located outside the metropolitan areas and have facilities like golf,
swimming pools, tennis courts, fitness centres, spas etc.
3. Levels Of service
World class service: These are also called luxury / Five Start hotels, they target top business
executives, entertainment celebrities, high- ranking political figures, and wealthy clientele as
their primary markets. They provide upscale restaurants and lounges, Valet, concierge services
and also private dining facilities.
Mid-Range Service: Hotels offering mid-range or otherwise 3 to 4-star hotels service appeal the
largest segment of the travelling public. This kind of hotels does not provide elaborate service
and have a adequate staffing. They also provide uniformed service, food and beverage room
service, in-room entertainment's and also Wi-Fi etc.
Budget / Limited Service: These hotels provide clean, comfortable, safe, inexpensive rooms
and meet the basic need of guests. Budget hotels appeal primarily to budget-minded travellers
who want a room with minimum services and amenities required for the comfortable stay,
without unnecessary paying additional cost for costly services.
4. Ownership and Affiliations
Independent / Single Owner Hotels: They do not have identifiable ownership or management
affiliation with other properties. Example of the same would be family owned and operated hotel
that is not following any corporate policies or procedures.
Chain hotels: Hotels which are part of a hotel chain and these kinds of ownership usually
imposes certain minimum standards, rules, policies and procedures to restrict affiliate activities.
In general the more centralised the organisation the stronger the control over the individual
property .
4. FACILITIES OF HOTEL
There are many facilities in the hotel and it depends on it own. These are some of the facilities
described
 Hotel Services
Languages spoken at the hotel: Hungarian, English, German, French, Spanish, Italian
Complimentary Wi-Fi available throughout the hotel
Concierge
Business Centre
Sunrise Breakfast
Laundry and Dry cleaning
Valet service
Iron and ironing board in the room
Tea and coffee making facilities in the room
Porter
Parking
Car wash service
Safe deposit box at concierge
Storage room
Room service
Wake up service
Non allergic pillows
Non smoking rooms
Currency exchange
Facilities for disabled
Ramp access
Florist
 Leisure Facilities
Fitness room
Indoor heated pool
Jacuzzi
Sauna
Steam bath
Spa treatments and massages
Free entrance to the Royal Spa is available for Deluxe room and higher categories. For
Superior room bookings, Spa access is available for a fee.
 Meeting Services
Complimentary Wi-Fi throughout the hotel and meeting rooms

Business centre with support staff
Dedicated Events Planner
Computer hire facilities
Complimentary onsite mobile phone for organisers
Copy/print service available
Fax machine rental
Internet connectivity on request
5. HOTEL STAR RATING SYSTEMS
Five Star
These are hotels that offer only the highest level of accommodations and services. The properties
offer a high degree of personal service. Although most five star hotels are large properties,
sometimes the small independent (non-chain) property offers an elegant intimacy that can not be
achieved in the larger setting. The hotel locations can vary from the very exclusive locations of a
suburban area, to the heart of downtown. The hotel lobbies are sumptuous, the rooms complete
with stylish furnishing and quality linens. The amenities often include: VCR′s, CD stereos,
garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to
three restaurants all with exquisite menus. Room service is usually available 24 hours a day.
Fitness Centers and valet and/or garage parking are typically available. A concierge is also
available to assist you.
Typical National Chains: Ritz Carlton, Four Seasons.

Four Star
Mostly large, formal hotels with smart reception areas, front desk service and bellhop service.
The hotels are most often located near other hotels of the same caliber and are usually found near
shopping, dining and other major attractions. The level of service is well above average and the
rooms are well lit and well furnished. Restaurant dining is usually available and may include
more than one choice. Some properties will offer continental breakfast and/or happy hour
delicacies. Room service is usually available during most hours. Valet parking and/or garage
service is also usually available. Concierge services, fitness centers and one or more pools are
often provided.
Typical National Chains: Hyatt, Marriott.

Three Star
Typically these hotels offer more spacious accommodations that include well appointed rooms
and decorated lobbies. Bellhop service is usually not available. They are often located near major
expressways or business areas, convenient to shopping and moderate to high priced attractions.
The hotels usually feature medium-sized restaurants that typically offer service breakfast through
dinner. Room service availability may vary. Valet parking, fitness centers and pools are often
provided.
Typical National Chains: Holiday Inn, Hilton.

Two Star
Typically smaller hotels managed by the proprietor. The hotel is often 2 - 4 stories high and
usually has a more personal atmosphere. It′s usually located near affordable attractions, major
intersections and convenient to public transportation. Furnishings and facilities are clean but
basic. Most will not have a restaurant on site but are usually within walking distance to some
good low-priced dining. Public access, past certain hours, may be restricted.
Typical National Chains: Days Inn, LaQuinta Inn.

One Star
Usually denotes independent and name brand hotel chains with a reputation for offering
consistent quality amenities. The hotel is usually small to medium-sized and conveniently
located to moderately priced attractions. The facilities typically include telephones and TV′s in
the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop
service is usually not provided.
Typical National Chains: Econolodge, Motel 6.

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1.

THE DEFITION OF HOTEL

2. THE FUNCTIONS OF HOTEL

3. THE TYPES OF HOTEL

Complimentary Wi-Fi throughout the hotel and meeting rooms

Typical National Chains: Ritz Carlton, Four Seasons.

Typical National Chains: Hyatt, Marriott.

Typical National Chains: Holiday Inn, Hilton.

Typical National Chains: Days Inn, LaQuinta Inn.

Typical National Chains: Econolodge, Motel 6.

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