Control Plan Data Sources

Control Plan Data Sources
Prototype - Pre-Launch - Production (circle)

Control Plan
PART NAME: PRODUCT ENGINEERING FIRST ISSUED DATE: REVIEW / APPROVAL (SIGN / DATE)
DESIGNATED ( ) YES ( X ) NO
CONTROL ITEM
PART NUMBER: PRODUCER: REVISION DATE: CUSTOMER SQA APPROVAL (SIGN / DATE)
Elsmar.com
SUPPLIER CODE:
END ITEM AND CUSTOMER: PLANT: LATEST DRAWING/SPEC. DATE: CUSTOMER ENG. APPROVAL (SIGN / DATE)
Process Flow Machine Characteristics Methods

NO. Process name Device Jig Process Product Class Product/Process Evaluation Sample Size/ Analysis REACTIONS IF OUT OF CONTROL
Tools for No. Parameters Characteristics Specification Methods Frequency Methods CONDITIONS ARE ENCOUNTERED
Manufacturing
PFMEA,
Drawing Process
Process Quality Engineering,
Link to flow Engineering Process Engineering
diagram & PFMEA Engineering Quality
Link to Engineering
Characteristics
Matrix Drawing
Process Note that in your company, you might label departments or functional areas
Engineering
differently, or you may assign responsibilities differently. Process
Engineering in one company is called Manufacturing Engineering in another
company. In addition, your company may use multi-functional input where in
this example a single source is identified. Your task is to identify where, in
your company, you derive the required information for each column.
© 2003 The Elsmar Cove - Rev U
Slide 46
Rendered Monday, February 9, 2004 Advanced Product Quality Planning The Cove! -- Elsmar.com
This is an example of a control plan header. I suggest that you peruse the APQP and
Control Plan manual you have (pages 37 through 47) and review their examples and
their explanations of what goes in each column. While items 1 through 14 are
important, they are self evident for the most part. Items 15 through 26 are what you
should focus on (as numbered in the APQP and Control Plan manual).
Making the control plan is not particularly difficult, but remember it’s place and it’s
relationships to other documents.
Printed Feb-9-04
© Cayman Business Systems USA
513 777-3394 - Elsmar.com - The Cove! Advanced Product Quality Planning Page 46
End Advanced APQP Section
Elsmar.com

Slide 47
Printed Feb-9-04
Relationships
Customer DFMEA PFMEA Control Plan Warrant
Requirements
Elsmar.com
PPAP
Conceptual Structural Warrant Sample
Product Condition
Time

Slide 48
Printed Feb-9-04
Advanced Product Quality Planning
Elsmar.com
AIAG APQP & Ctrl Plan Reference Guide, Page 5
• A structured method of defining the steps (process) necessary to assure that a

product satisfies the customer
• The goal of APQP is to facilitate communication with everyone involved to
ensure that all required steps are completed on time.
• Effective APQP depends upon top management commitment and support to
assure that customer satisfaction is achieved
Slide 49
Printed Feb-9-04
Ford’s Concept to Customer (CTC)
Elsmar.com
Initiated in 1984. Technically obsolete.

Slide 50
Printed Feb-9-04
Simplicity
• Do not make your system overly
complex
Elsmar.com
• Don’t try to copy the APQP manual, just
Meet the intent with your system

Slide 51
Printed Feb-9-04
A Simple APQP Sequence
Responsibility
Manufacturing Engineering
Design Engineering
Program Manager
Quality Assurance
Purchasing
Production
Customer
Materials
Elsmar.com Sales
T F F F F T F T Element
I A A I R A Market Research Information
I A I A R I A Quality History Review
R I A A I I A Engineering Research Data
I A I A I A R I A Advanced Quality Planning Schedule
R R I I I A I I Preliminary Product/Process Design
R A I I I A A Feasibility Analysis
R A I Design FMEA
I R A I A A Process FMEA
R A I A I A I A Prototype Build and Verification
A A I I I R A Significant Characteristics
R R I I I I A I I Final Product and Process Design
A A I R Measurement and Test Equipment Needs & Costs
I A I I I R A Process Control Plan
R I I I A I Process Flow Chart
A I A R Audit and QA Work Instructions
A A A A R A I Order Production Tooling, Gages, Test Equipment
A I R A Select & Rate Suppliers
R Train Quality Personnel
R Supplier PSW Review & Sign-Off
I R A I A I A Set-Up & De-Bug Production and Inspection Equipment
I R I A A Preliminary Capability Studies For Production Processes
A R I I A I A Process Optimization (Design Of Experiments)
I R A I A I A I Process Review (PFMEA Walk Through)
R Product Training
I R A A I A I Work Instructions (Manufacturing)
I R A I A I A I Measurment and Test Equipment Verification
I R A I A I A I Packaging
A A I A A R A A Part Sample Warrant
A = Assistance
I = Input
R = Responsibility
F = Sachs - Florence
T = Sachs - Troy
Slide 52
Printed Feb-9-04
QS 9000
APQP Involves:
4.1 Management Responsibility
4.2 Quality System
4.3 Contract Review
Elsmar.com
4.4 Design Control
4.5 Document and Data Control
4.9 Process Control
4.10 Receiving (Incoming)
4.11 Inspection, Measuring and Test Equipment
4.12 Inspection and Test Status
4.13 Control of Nonconforming Product
4.14 Corrective Action
4.15 Handling, Storage, Packaging and Delivery
4.16 Quality Records
4.18 Training
4.19 Servicing
4.20 Statistical Techniques

Slide 53
Explain how APQP affects each element of QS-9000.
Printed Feb-9-04
A Word About Design
Elsmar.com
If you design it in, it’s there to stay!
You will constantly be waiting for the next problem to surface!

Slide 54
Printed Feb-9-04
PPAP
Elsmar.com Sub-Set
APQP Launch Binders PPAP Submission
The End Product of APQP!

Slide 55
Printed Feb-9-04
Typical Automotive Trilogy Development
APQP Timeline
Process Flow Diagram

(Includes ALL Processes)
Elsmar.com Process FMEA

(On ALL Processes)
Critical Characteristics
& Failure Effects Issues
Process Control Plan

CC Matrix (Critical Processes from FMEA)
Some Elements may & Characteristic Control Issues
be Included On
Design FMEA
(On Intended Use)
Slide 56
Printed Feb-9-04
Automotive Documentation Development
Develop Process Check for Customer

Flow Listing Requirements.
Elsmar.com
Enter Every
‘ a j o r ’ Process
M Give careful consideration
from Flow Listing to what you consider a
into FMEA Form ‘M ajor’ process.
Use the appropriate R P N

numbers and
Develop FMEA(s) considerations of other
Element for Every appropriate information
Process
/data to determine
Critical Characteristics.
Give careful consideration

to defining Control Plan
stages: Develop the
Develop control
Prototype Control Plan with mechanisms appropriate
Critical
Pre-launch for Critical
characteristics
Production characteristics.

Slide 57
Printed Feb-9-04
APQP Design & Process Controls
• Design Reviews
• Design Verification
Elsmar.com
• Design Validation
• Process Validation
• Design FMEA
• Process FMEA
• Prototype Validation

Slide 58
Printed Feb-9-04
Product Quality Planning Responsibility Matrix
APQP Phases Design Manufacturing Service Supplier
Elsmar.com
Define the Scope X X X
Plan and Define (Section 1.0) X
Product Design and Development (Section 2.0) X
Feasibility (Section 2.13) X X X
Process Design & Development (Section 3.0) X X X
Product and Process Validation (Section 4.0) X X X
Feedback, Assessment and Corrective Action (Section 5.0) X X X
Control Plan Methodology (Section 6.0) X X X

Slide 59
Printed Feb-9-04
Product Quality Planning Checklists
• Design FMEA
• Design Information
Elsmar.com
• New Equipment, Tooling and Test Equipment
• Product/Process Quality
• Flow Plan
• Process Flow Chart
• Process FMEA
• Control Plan
Check Lists for these line items are in the
AIAG’s APQP & Control Plan reference manual
contained as a group - Appendix A starting on
page 63. Use them!

Slide 60
Printed Feb-9-04
Benefits of APQP
• Ensures early planning takes place
• Directs resources to the customer
Elsmar.com
• Identifies required changes early in the
process
• Provides quality product on time and at
lowest cost
• Enables cross-functional inputs and outputs
• Addresses potential problems early in
Design
Manufacturing
Slide 61
Printed Feb-9-04
Each APQP is Unique
• Because of product and program differences
• Timing and sequence are dependent upon
Elsmar.com
customer needs and expectations
• Product complexity
Stamping
Sub-assembly
• New
• Modification

Slide 62
Printed Feb-9-04
Progressive Fundamentals
• KEY** Organize a Cross-Functional TEAM
• Define the scope
Elsmar.com
• Team-to-team communications
• Training
• Simultaneous (concurrent) engineering
• Control Plan Phases
Prototype
Pre-Launch
Production
• Concern resolution
Includes analytical techniques

Slide 63
Printed Feb-9-04
Teams
Elsmar.com
Small Teams!
Big Teams!
Communication!

Slide 64
Printed Feb-9-04
Team Organization
Cross-functional
• Engineering (Typically the leader)
• Quality Assurance
Elsmar.com
• Purchasing
• Manufacturing Engineering
• Material Control
• Sales/Marketing
• Etc.
• Participation appropriate for phase being conducted
• Resources - Team defines ‘Needs’
• *Should* involve customer or subcontractor
participation (not always feasible)

Slide 65
Printed Feb-9-04
Natural Work Group vs. Team
Two Types of Team Structures
Natural Work Group Task Team
Elsmar.com
Work area or unit. Representatives who have key
Membership Representatives from support information or are
froups on as-needed basis. stakeholdrs.
Assigned by steering
Member Selection Participation is necessary. committee or upper
management.
Assigned by management or Assigned by, or negotiated
Project Identification identified by team and within its with, steering committee or
authority. upper management.
Disbands when task is
Team Life Span Ongoing.
complete.
Leader appointed by Leadership shared or
Leadership
management. delegated by members.

Slide 66
Printed Feb-9-04
Roles In A Team
Several roles need to be established for the team. These roles
are: Leader, Champion, Record Keeper (Recorder), Participants
and (if needed) Facilitator.
Leader
Elsmar.com
Group member who ensures the group performs its duties and responsibilities.
Spokesperson, calls meetings, establishes meeting time/duration and sets/directs
agenda. Day-to-day authority, responsible for overall coordination and assists the
team in setting goals and objectives.
Record Keeper Participants

Respect each others ideas.
Writes and publishes minutes.
Keep an open mind.
Champion Be receptive to consensus decision making.
Guide, direct, motivate, train, Understand assignments and accept them willingly.
coach, advocate to upper
management.
© 2003 The Elsmar Cove - Rev U Slide 67

Printed Feb-9-04
Team Experience
• Input from higher system level or past
QFD projects
• Elsmar.com
• Media commentary and analysis
Customer letters and suggestions
• Things gone Right/Wrong reports
• Dealer comments
• Fleet operator comments

Slide 68
Printed Feb-9-04
Team Experience (continued)
• Field service reports

• Problems and issues reported from Internal
customers
customers Elsmar.com
• Internal evaluations using surrogate
• Road trips (e.g.: Struts)

• Management comments and/or direction
• Government requirements and/or
regulations
• Contract review
Slide 69
Printed Feb-9-04
Team-to-Team Communication
• Manage using the APQP process
• Understanding of ‘How We Work As A Team’
Elsmar.com
• Should have a Focus Person & Distributed Minutes
• Customer teams
• Internal teams
• Supplier teams
• Sub-Teams
• Subcontractors should be encouraged to embrace
APQP and QS 9000

Slide 70
Printed Feb-9-04
Define Project Scope
• Select team members and functions
• Define roles and responsibilities
Elsmar.com
• Identify external customer needs, expectations and
requirements
• Identify internal customer needs, expectations and
requirements
• Complete preliminary feasibility study
• Identify costs, timing and constraints
• Identify documentation process and method
• Develop program plan (if project is a go)

Slide 71
Printed Feb-9-04
Responsibility
Manufacturing Engineering
Simple Responsibilities Matrix Example
Design Engineering
Program Manager
Quality Assurance
Purchasing
Production
Customer
Materials
Sales
T F F F F T F T Element
I A A I R A Market Research Information
I A I A R I A Quality History Review
R I A A I I A Engineering Research Data
I A I A I A R I A Advanced Quality Planning Schedule
Elsmar.com
R R I I I A I I Preliminary Product/Process Design
R A I I I A A Feasibility Analysis
R A I Design FMEA
I R A I A A Process FMEA
R A I A I A I A Prototype Build and Verification
A A I I I R A Significant Characteristics
R R I I I I A I I Final Product and Process Design
A A I R Measurement and Test Equipment Needs & Costs
I A I I I R A Process Control Plan
R I I I A I Process Flow Chart
A I A R Audit and QA Work Instructions
A A A A R A I Order Production Tooling, Gages, Test Equipment
A I R A Select & Rate Suppliers
R Train Quality Personnel
R Supplier PSW Review & Sign-Off
I R A I A I A Set-Up & De-Bug Production and Inspection Equipment
I R I A A Preliminary Capability Studies For Production Processes
A R I I A I A Process Optimization (Design Of Experiments)
I R A I A I A I Process Review (PFMEA Walk Through)
R Product Training
I R A A I A I Work Instructions (Manufacturing)
I R A I A I A I Measurment and Test Equipment Verification
I R A I A I A I Packaging
A A I A A R A A Part Sample Warrant
A = Assistance
I = Input
R = Responsibility
F = Site 1 Slide 72
T = Site 2
Printed Feb-9-04
APQP Documents and Elements
• Action Plan • Control Plan checklist
• Product / Process Assumptions • Characteristics Matrix
• Product Reliability studies • Packaging standards
• Product / Process Characteristics • Product and Process Validation
Elsmar.com
• Cross Functional Team Members • Summary and sign-off
• Design FMEA • Process Verification Run
• Design Verification Plan and Report • Corrective Action
• Design FMEA checklist • APQP Status Report

• Design Information Checklist • PAPP- Warrant
• New equipment tooling and Equipment checklist • Appearance Evaluation
• Team feasibility Commitment • Dimensional Results
• Process Flow • Material Results

• Manufacturing Process Flow Chart Checklist • Function Results
• Process FMEA • 8 D Report
• Control Plan • Tooling instructions

• Product / Process Quality checklist • Gages Instructions
• Floor plan checklist • Preventive Maintenance Checklist
• Process Flow Chart checklist • Housekeeping Checklist

• Process FMEA checklist

Slide 73
Printed Feb-9-04
Training
Customer Needs and Expectations
Working as a Team
Elsmar.com
Group process skills
Development skills
Requirements of APQP
FMEA
APQP
PPAP
Slide 74
Printed Feb-9-04
Recommended Statistical Courses
Advanced
Basic Business
Business
Office, Staff, & Selected Staff, &
Management Management
Elsmar.com
Statistical
Process Control
Measurement
System Analysis
Design of
Experiments
Specific Production
Production Floor, Production Staff & Staff,
Production Staff &
Management, Management, Quality Engineers&
All of Quality QA Manager
All of Quality & Engineering & Product
& Engineering Engineering
*Your APQP Team should attend as many classes as time will allow
Slide 75
Printed Feb-9-04
Customer and Supplier Involvement
Customer may initiate the planning

process
Elsmar.com
Supplier has the obligation to establish
cross-functional team to manage
process
Supplier should expect the same
performance from their subcontractors

Slide 76
Printed Feb-9-04
Simultaneous (Concurrent) Engineering
• Requires cross-functional team participation
• Replaces prior system of sequential phases
Elsmar.com
and pass-off (old method)
• APQP team ensures that other functions and
teams plan and execute support activities

Slide 77
Printed Feb-9-04
Customer Requirements
Ways to Determine Customer Requirements
• Print
Elsmar.com
• Purchase Request or Request for Quotation
• QFD - Quality Function Deployment
• Service Engineers
• Verbal Communications
• Development Engineers
• Product Check List
• Customer’s Customer Requirements Review

Slide 78
Printed Feb-9-04
Base Documentation
• Critical Characteristics Matrix
• Process Flow Diagram
•
•
Elsmar.com
Design FMEA
Process FMEA
• Control Plan

Slide 79
Printed Feb-9-04
Inter-Relationships
Business
Quality
Elsmar.com
Process Objectives QFD
Improvement
QOS
Problem Problem FTA
Solving DOE Prevention RFTA
8-D
SPC Control
Tools Plan FMEA APQP
Special / Critical
Characteristics

Slide 80
Printed Feb-9-04
Chicken or Egg
• Which is First? Second? Third?
Control Plan?
Elsmar.com
Process Flow Diagram?
Project Plan?
Design FMEA?
Process FMEA?
Process Documentation (‘Work’ Instructions)?
• Why Does it Matter?
Relationship to Product Planning

Slide 81
Explain the role of the project plan and why it is so important.
Printed Feb-9-04
Typical Automotive Trilogy Development
APQP Timeline
Process Flow Diagram

(Includes ALL Processes)
Elsmar.com Process FMEA

(On ALL Processes)
& Failure Effects Issues

CC Matrix (Critical Processes from FMEA)
Some Elements may & Characteristic Control Issues
be Included On
Design FMEA
(On Intended Use)
Slide 82
Printed Feb-9-04
The Links
• Each Flow Chart ‘element’ must have a
matching FMEA element. As a ‘trilogy’ ,
Elsmar.com
remember - the links must all match.
• The ‘trilogy’ documents must precisely
link to your process documentation
(work instructions or however your company
addresses this issue)

Slide 83
Printed Feb-9-04
Document Links
Process Flow Chart PFMEA
Elsmar.com
Operation Number Operation Number
Product/Process Characteristic
Incoming Sources of Variation

(Variation Class)
Control Plan
Operation Number
Product/Process Characteristic
Work Instruction Incoming Sources of Variation

(Variation Class)
Operation Number

Slide 84
Printed Feb-9-04
Document Links II
Elsmar.com
PFMEA Work
Instruction
Change in Detection
And
Change in Occurrence
Or
Change in Severity Control Plan
Other Action
Design Change

Slide 85
Printed Feb-9-04
One Document? Or More?
Manufacturing Entity
Elsmar.com
‘Receiving’
Machine or Machine Machine
‘P ack Internal or
Cell 1 or Cell 2 or Cell 3 & Ship’ External
Customer
‘Segmented = By machine or ‘c e l l ’
‘Receiving’
‘Pack
Device, Technology or Family = a flow of a t‘echnology’ or a ‘d e v i c e ’
& Ship’

Slide 86
Printed Feb-9-04
Example Discussion
Issues in the interpretation of QS 9000 and the Semiconductor Supplement:
1. Control Plans must address the flow of received materials and parts from receiving, through
manufacturing and on to shipping and to warehouses.
2 . Control Plan content must contain as a minimum all customer and Company X ‘ critical’
characteristics.
3. Impact of Flow Diagram being incorporated into the Control Plan, if any.
Elsmar.com
The questions are:
1. What must be on a Control Plan (content)? --> Every process in accordance with corporate
procedure?
2. Does each ‘ responsibility’ have to have * both * Control Plan(s) and FMEA(s)???
(e.g.: Receiving has only Control Plans)
3. What must be on an FMEA (content)? Every process that is on the Control Plan?
4. White Space - Does every move have to be on the Control Plan &/or FMEA?
Terminology!
° Technology Control Plan (Language used in FABs) vs. Device FMEA
° Process Control Plan (Various places) vs. Process FMEA
° Machine/Equipment FMEA (Definition from corporate procedure)
° Family Control Plan (See Definition for Control Plan in company procedure)
Slide 87
Printed Feb-9-04
Registrar Responses
• 1. QUESTION: What must be on a Control Plan? -- Every process?
ANSWER: Only the major processes are required on the control plan. Critical
processes alone are not sufficient.
Elsmar.com
• 2. QUESTION: Does each 'responsibility" have to have *both* Control Plan(s)
and FMEA(s)? (e.g.: Receiving has only Control Plans).
ANSWER: Yes, both the Control Plan(s) and FMEA(s) are required.
• 3. QUESTION: What must be on an FMEA? Every process that is on the

Control Plan?
ANSWER: Only the major processes are required on the FMEA. (technology
based)
• 4. QUESTION: White Space - Does every move have to be on the Control Plan
&/or FMEA?
ANSWER: Yes, there should be a block on the Control Plan to indicate a
transfer.

Slide 88
Printed Feb-9-04
Current Control Plans & FMEAs
FAB or Other Manufacturing Entity
‘Receiving’ Machine Machine ‘P ack Internal or
Machine or
Cell 1 or Cell 2 or Cell 3
& Ship’
External
Customer
Elsmar.com
Process FMEA covers an e
‘ quipment set’ or ‘cost block’
Recommended by the FMEA Team
‘Receiving’
Device FMEA / Technology / Family Control Plan’ = a flow of a t‘ echnology’ or ‘device’ ‘Pack
& Ship’
Covers entire flow while product is under the control of the FAB
including return of the product (if return is applicable)
A Technology/Family Control Plan / Device FMEA follows an entire flow for a t‘ echnology’
through a defined entity. This is in contrast with a p
‘ rocess’flow where there is an individual
Control Plan for each piece of equipment or a manufacturing c‘ ell’(company definition). A
‘ Technology’ consists of many similar devices.
‘Receiving’ in FAB FMEAs consists of what the FAB looks at when materials arrive.
Received materials, such as gasses, liquid chemicals and related materials must be
addressed. Registrar interpretation Q5 1/12 (AEC-A100): “So in effect, supplier's control
plans will include wafers, gases, and chemicals.”
Slide 89
Printed Feb-9-04
One Proposed Terminology
FAB or Other Manufacturing Entity
Elsmar.com
‘Receiving’
Process Control Plan / FMEA covers an
‘equipment set’ (cell) or individual equipment
Machine or
Cell 1
Machine
or Cell 2
Machine
or Cell 3
‘P ack
& Ship’
Technology Control Plan / FMEA - applies to devices, families

Slide 90
Printed Feb-9-04
FMEA White Space Issues
<----------------------- Corporate Level 3 ???? ------------------------->
Elsmar.com
Receiving FAB 1 FAB 2 Assembly Final Pack Ship
Control Ctrl Plan & Ctrl Plan & Ctrl Plan &
Plan & FMEA FMEA FMEA
FMEA Responsibility
Responsibility Responsibility Control
Responsibility
= = = Plan &
FAB FAB ASSY
= FMEA
Materials?
SQA?
White Space Issue

Customer Warehouse

Slide 91
Printed Feb-9-04
Example Discussion I
• Each functional area is responsible for detailing on their FMEA all
elements of their responsibilities.
• If a functional area transports product to another functional area , that
transportation must be considered for inclusion in the FMEA. If it is
Elsmar.com
not addressed, the functional area must be ready to discuss why it is
not.
• Control Plans must cover the actual processes.
• We have to go by the rule of:
First touch to last touch - Check with your 'touches’ to ensure they
have the Control Plans and FMEAs.
• We know:
Receiving has Control Plans, no FMEAs.
Fabs have Control Plans and FMEAs
Warehouses have ????
** What other areas are there?? **
Slide 92
Printed Feb-9-04
Example Discussion II
Meeting Objective:
• Develop Recommendation for a "Standard
Elsmar.com
FMEA Approach"
The team defined two different types of Process FMEAs as defined

below:
Device FMEA (a single FMEA that defines a
single Device Flow (from start to completion).
Process FMEA, which defines the process for
either an equipment set or a "Cost Block" (e.g.,
probe).

Slide 93
Printed Feb-9-04
Example Discussion IIa
Device FMEA "PRO's":
° Defines a single flow.
° Allows identification of Process Interaction Failure Modes.
° Allows identification of "Critical Processes".
Elsmar.com
° Opens communication between Device and Process Engineers.
Device FMEA "CON's":
° Less detail on Process Failure Modes.
° Document control is unmanageable.
° Diffuses ownership responsibilities.
Process FMEA "PRO's":
° More user friendly.
° More detailed.
° More manageable.
° TPM/Cross Functional Team Enabler.
Process FMEA "CON's":
° Doesn't exhibit Process Interaction Failure Modes.
° More difficult to identify critical processes.
Slide 94
Printed Feb-9-04
Example Discussion IIb
RECOMMENDATIONS
Based on this information the team made the following recommendations:
° As a minimum, Process FMEAs should be used.
Elsmar.com
° Device FMEAs should be used as tool to introduce new Platforms
to manufacturing.
CONCERNS
FMEAs must be reviewed and updated as detailed below:
° Process Changes.
° Customer Incidents (IFAR/EFAR).
° Annually.
° Whenever the process produces significant line scrap as determined by
each manufacturing site.
° Ensure that the FMEAs links with the Control Plans.

Slide 95
Printed Feb-9-04
Registrar Interpretations
Q5 1/12 (AEC-A100)
Are control plans developed to the...and/or
Elsmar.com
material....level?
• Control plans are required at the system, subsystem,
component, and/or material level. Suppliers may not need a
separate and distinct control plan for components such as
wafers, gases, and chemicals. However, existing control
plans must cover receiving through shipment of materials,
parts, components, and assemblies. So in effect, supplier's
control plans will include wafers, gases, and chemicals. The
Semiconductor Supplement supports this!

Slide 96
Printed Feb-9-04
Registrar Interpretations
Q8 2/18 (Rev 1) QS9000 Page 13, Production Control Plans:
• "Comprehensive" requires the company to duplicate all
inspections and tests already called out in shop orders and
Elsmar.com
specifications into the control plan. Our company document
requires inclusion of all customer-identified special
characteristics and company identified important
characteristics. Other inspections and tests are optional in
the control plans.
• Control plans should be comprehensive including all
processes, inspection, tests, methods & include special
characteristics but can reference existing inspection/ test
procedures.

Slide 97
Printed Feb-9-04
The Control Plan
• A Control Plan is a written description of systems for parts and processes
• Process Dominated
• Prototype *A Design Output
Used During Prototype Build
Elsmar.com
Dimensional Measurements
Material and Performance Tests
• Pre-Launch
Update After Prototype and Before Production
• Production
Comprehensive
Process Controls
Test and Measurement Systems Used
Reaction Plan
Sampling Plans
SPC Requirements

Slide 98
Printed Feb-9-04
QS-9000:1998
4.2.3.1 - Advanced Product Quality Planning
• The supplier shall establish and implement an advanced
product quality planning process. The supplier should convene
Elsmar.com
internal multi-disciplinary teams to prepare for production of new
or changed products. These teams should use appropriate
techniques identified in the Advanced Product Quality Planning
and Control Plan reference manual. Similar techniques that
accomplish the intent are acceptable.
• Team actions should include:
• Development/finalization of special characteristics (see
Appendix C)
• Development and review of FMEAs
• Establishment of actions to reduce the potential failure modes
with high risk priority numbers
• Development or review of control plans

Slide 99
Printed Feb-9-04
QS-9000:1998 - Control Plans
4.2.3.5 - Process Failure Mode and Effects Analysis
(Process FMEAs)
Elsmar.com
• Process FMEAs shall consider all Special
Characteristics. Efforts shall be taken to improve the
process to achieve defect prevention rather than
defect detection. Certain customers have FMEA
review and approval requirements that shall be met
prior to production part approval (see Section II).
Refer to the Potential Failure Mode and Effects
Analysis reference manual.

Slide 100
Printed Feb-9-04
Semiconductor Supplement
Quality Planning - 4.2.3.S
During the advanced quality planning processes, the supplier shall
Elsmar.com
include all processes from the incoming material through shipping
and warehousing
Failure Mode and E ffects A nalysis and Control Plan documents
shall include these processes.
The Intent:
The supplier shall *consider* all processes. But - does it mean that
all process shall be included in the FMEA and Control Plan?

Slide 101
Printed Feb-9-04
APQP Manual : 1995
6.2 Overview
• “A control plan is a written description of the
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system for controlling parts and processes”
• “In effect, the Control Plan describes the actions
that are required at each phase of the process
including receiving, in-process, out-going, and
periodic requirements to assure that all process
outputs will be in a state of control”

Slide 102
Printed Feb-9-04
FMEA Manual
“Process Potential FMEA”
Is “ ...a summary of engineer’s/team’s thoughts
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(including an analysis of items that could go wrong
based upon experience and past concerns) as a
process is developed.”
“A process FMEA should begin with a flow chart /
risk assessment of the general process. This flow
chart should identify the product characteristics
associated with each operation.”

Slide 103
Printed Feb-9-04
Concern Resolution
Design or Process concerns
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Responsibility matrix
Disciplined problem solving methods
Use analytical techniques (*as appropriate)
(See AIAG’ s APQP & Control Plan reference manual page 4 and appendix B, page 81)

Slide 104
Printed Feb-9-04
Timing Plan
Depends upon
• Product complexity
• Customer expectations
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Team plan for
• Training
• Event
• Action
Do NOT Under Estimate the
Importance of Timing!
Framework for tracking

Basis for status reporting
Prepare a timing chart using available project or similar
software

Slide 105
Printed Feb-9-04
Product Quality Planning Timing Chart
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Slide 106
Printed Feb-9-04
Timing Plan Contents
Identify individual tasks
Track resources by task
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Establishes dependencies between tasks
Determine critical path
Track specific tasks or groups of tasks
Status reports
April May June July August September October
ID Task Name Dur Start Finish Apr May Jun Jul Aug Sep Oct
1 Visit 1 5d 4/28/97 5/2/97
2 Plant Tour and Gather Information 2d 4/28/97 4/29/97 100%
3 Meet with Teams 2d 4/28/97 4/29/97 100%
4 Feasibility Determination 2d 5/1/97 5/2/97 100%
5 Initial Project Plan Developed 1d 5/2/97 5/2/97 100%

Slide 107
Printed Feb-9-04
Project Plan Elements
º Mission
º Scope
º Objectives Consider this a ‘laundry list’ for an
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º Requirements index.
• How to measure
º Definitions and specifications Each item does not, however, have

º Market analysis to reside in ‘one book’.
º Feasibility
• Time You should have (at least) an index
• Resources of the project plan with the
• Plant space location and owner (responsibility)
• Etc. of each element clearly identified.
º Timeline
º Control system
º Team
º Cost Estimate

Slide 108
Printed Feb-9-04
Project Plan Definitions I
• Mission - Goal, customer and approach
• Scope - What will and will not be included (with
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consideration to available technology)
• Objectives - Technical, profit, performance, quality, etc.
• Requirements - Deliverables
• Definition and specification - Criteria it must meet
• Market analysis - Expected annual production volume,
length of run, start (delivery) target date, target price (Japan),
key sales points, key competitors, etc.

Slide 109
Printed Feb-9-04
Project Plan Definitions II
• Preliminary Feasibility - Degree to which current tooling and
equipment can be used
• Timeline - Major milestones and detail task schedule
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• Control system - Answers questions such as:
How will progress be measured?
Who will receive reports?
How are changes handled?
What limits are there on authority, responsibility, and
accountability?
• Team - Who, from where and who is the team leader?

Beware of Turf Wars!
• Cost estimate - Estimate with assumptions. Often ‘all’ information is
not available.

Slide 110
Printed Feb-9-04
Project Plan Summary Sheet
Broad
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Project # Title Customer
Model/Year Part # Date
Project Mission
Project Scope
Project Objectives
Contractural Requirements
Product Definition & Spec.
Current Capability
Timeline
Control System
Team Definition
Specific Prelim. Cost Estimate
Project vs D&D (Design & Development)

Slide 111
Printed Feb-9-04
Analytical Techniques
• Assembly Build Variation Analysis
• Benchmarking
• Cause & Effect Diagram
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• Characteristics Matrix
• Critical Path Method
• Design of Experiments (DOE)
• Design for Manufacturability & Assembly (DFM & DFA)
• Design Verification Plan & Report (DVP&R - Chrysler & Ford)
• Dimensional (Dynamic) Control Plan (DCP)
• Mistake Proofing (Poka-Yoke)
• Process Flow Charting
• Quality Function Deployment (QFD)
• System Failure Mode & Effects Analysis (SFMEA)
See AIAG’s APQP & Control Plan reference manual appendix B, pages 81 thru 85
Slide 112
Printed Feb-9-04
APQP Phases
• Phase 1 : Plan & Define Program
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• Phase 2 : Product Design & Development Verification
• Phase 3 : Process Design & Development Verification
• Phase 4 : Product & Process Validation
• Phase 5 : Feedback Assessment & Corrective Action

Slide 113
Printed Feb-9-04
APQP Manual Appendix A - Check Lists
A-1 Design FMEA Check List
A-2 Design Information Checklist
A-3
A-4
Elsmar.com New Equipment, Tooling and Test
Equipment Checklist
Product / Process Quality Checklist
A-5 Floor Plan Check List
A-6 Process Flow Chart Checklist
A-7 Process FMEA Checklist
A-8 Control Plan Checklist

Slide 114
Printed Feb-9-04
APQP Phase 1: Plan and Define Program
Phase 1
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Slide 115
Printed Feb-9-04
Phase 1 Inputs
• Voice of the Customer
Market Research
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Historical Warranty and Quality Information
Team Experience
• Business Plan and Marketing Strategy

• Product/Process Benchmark Data
• Product/Process Assumptions
• Product Reliability Studies
• Customer Inputs
• Service
Slide 116
Printed Feb-9-04
Phase 1 Outputs
• Design Goals
• Reliability and Quality Goals
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• Preliminary Bill of Material
• Preliminary Process Flow Chart
• Preliminary Listing of Special Product and
Process Characteristics
• Product Assurance Plan
• Management Support

Slide 117
Printed Feb-9-04
Voice of the Customer
• Market research
• Historical warranty and quality information
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• Team experience
• Complaints
• Recommendations
• Data and/or other information

Slide 118
Printed Feb-9-04
Voice of the Customer
• External and
Internal
Customers
• Stated, Real and
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Perceived
Needs
• Cultural Needs
• Unintended
Uses
• Functional
Needs vs.
Technical
Features

Slide 119
Printed Feb-9-04
Market Research
• Customer
interviews Things Gone Right
• Customer The following is a list of vehicle features. Please read the entire list and place
questionnaires an X next to those features of your new vehicle that you Particularly Like.
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and surveys Room & Comfort Interior Appearance
• Marketing test Front Room Seat Appearance
and positioning Front Seat Comfort Instrument Panel
reports Entry & Exit from Front Door Panels
• New product Cargo Capacity Carpeting
quality and Cargo loading, unloading
reliability studies Exterior Appearance Handling
• Competitive Front View Handling on Highway
product quality Side View Handling in City, Parking
studies Rear View Visibility in Rear
Paint Steering
• “Things Gone
Moldings Brakes
Right” reports

Slide 120
Printed Feb-9-04
Historical Warranty and Quality Information
Things Gone Wrong
• “Things gone
Wrong” reports Tell us about any troubles you have had with the vehicle. Mark a X in each
box next to any item you have had trouble with.
• Warranty reports
Exterior Paint
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• Capability Paint mist or soray over body finish Chipped paint
indicators Color difference between body panels Scratched paint
Uneven color on one body panel Sags, runs in paint
• Supplier plant Paint ot tape stripes coming off, missing Dirt in paint
internal quality Rust, corrosion Body paint on moldings, ornaments
Other paint troubles. Please describe.
reports
• Problem
Steering & Handling
resolution reports Steering noisy
• Customer plant Steering requires high or uneven effort
Constant pull to one side
returns and Vehicle vibrates at speeds Below 45 MPH Above 45 MPH
rejections Steering wheel spokes not correctly positioned when front wheels streight
Other steering and handling problems. Please describe.
• Field return
product analysis

Slide 121
Printed Feb-9-04
Business Plan - Marketing Strategy
• Framework for quality plan
• May place constraints on timing, cost, investment,
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positioning, R&D resources
• Strategy defines target customer, key sales points,
key competitors
• SWOT
Strengths
Weaknesses
Opportunities
Threats
• Old vs. New
How deep and how far to go
Slide 122
Printed Feb-9-04
Product - Process Benchmark Data
• A requirement of QS 9000 para. 4.1
• Provides inputs to establish performance targets
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• Must address key process(es)
• Must be measurable
• Methods for successful benchmarking:
Identify appropriate benchmark(s)
Find reason for gap between your status and benchmark
Develop a plan for closing gap, meeting or exceeding
benchmark

Slide 123
Printed Feb-9-04
Product - Process Assumptions
• Assumptions
Features
Design
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Process concepts
Technical innovations
Advanced materials
Reliability assessments
New technology
• Document assumptions as part of project plan
• Utilize as inputs to plan
• Consider alternate paths in case assumptions do not
play out

Slide 124
Printed Feb-9-04
Product Reliability Studies
• Frequency of repairs or replacements within
designated time period(s)
Repair or Throw-away?
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LRU Level (Line Replaceability Unit)
• Long range reliability and/or durability tests
• Studies can be VERY costly and lengthy
EDCTP (Environmental Design Criteria Test Plan)
35% Failures
Market Share
Durability 30%
25%
20%
15%
10%
5%
0%
Over 5 4 to 5 3 to 4 2 to 3 1 to 2 Less
than 1
MTBR = Mean Time Between Replacement MTBO = Mean Time Between Overhaul
MTBF = Mean Time Between Failures
Slide 125
Printed Feb-9-04
Customer Inputs
• Next users provide information about
needs and expectations
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• Possibility of previous conducted
reviews and studies
• Used to develop measure of customer
satisfaction

Slide 126
Printed Feb-9-04
Critical Characteristics Matrix
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Slide 127
QS-9000 Appendix C (page 87) Standard and Special Characteristics Symbols

Matrix
APQP Manual
• Section 1.11 (page 10) Preliminary Listing of Special Product and Process
Characteristics
• Appendix B (starting on page 81) - Analytical Techniques --> Characteristics
Matrix
PPAP Manual
• Appendix F.6 (starting on page 71) - Bulk Materials Example
• Section II.4.6 (Truck) on page 49
Printed Feb-9-04
Characteristics I
• CHARACTERISTIC: A distinguishing feature, dimension or property of a process or its output (product) on
which variable or attribute data can be collected. (P39 APQP)
• CHARACTERISTIC, CRITICAL, CHRYSLER DEFINITION: Characteristics applicable to a component,

material, assembly, or vehicle assembly operation which are designated by Chrysler Corporation
Engineering as being critical to part function and having particular quality, reliability and/or durability
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significance. These include characteristics identified by the shield, pentagon, and diamond. (49 PPAP)
• CHARACTERISTIC, CRITICAL (INVERTED DELTA), FORD DEFINITION: Those product requirements

(dimensions, performance tests) or process parameters that can affect compliance with government
regulations or safe vehicle/product function, and which require specific supplier, assembly, shipping, or
monitoring and included on Control Plans. (P49 PPAP)
• CHARACTERISTIC, CRITICAL, GM DEFINITION: See Key Product Characteristic. (P49 PPAP)
• CHARACTERISTIC, KEY CONTROL (KCCs): Those process parameters for which variation must be
controlled around a target value to ensure that a significant characteristic is maintained at its target value.
KCCs require ongoing monitoring per an approved Control Plan and should be considered as candidates
for process improvement. (P49 PPAP)
• CHARACTERISTIC, KEY PRODUCT (KPC): Those product features that affect subsequent operations,
product function, or customer satisfaction. KPCs are established by the customer engineer, quality
representative, and supplier personnel from a review of the Design and Process FMEA’s and must be
included in the Control Plan. Any KPCs included in customer-released engineering requirements are
provided as a starting point and do not affect the supplier’s responsibility to review all aspects of the design,
manufacturing process, and customer application and to determine additional KPCs. (P49 PPAP)

Slide 128
Printed Feb-9-04
Characteristics II
• CHARACTERISTIC, PROCESS: Core team identified process variables (input variables) that have a
cause and effect relationship with the identified Product Characteristic(s) which can only be measured at
the time of occurrence. (6.3 #20 APQP)
• CHARACTERISTIC, PRODUCT: Features or properties of a part, component or assembly that are
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described on drawings or other primary engineering information. (6.3 #19 APQP)
• CHARACTERISTIC, PRODUCT, CRITICAL (D), CHRYSLER DEFINITION: A defect which is critical to part
function and having particular quality, reliability, and durability significance. (QS-9000)
• CHARACTERISTIC, PRODUCT, MAJOR, CHRYSLER DEFINITION: A defect not critical to function, but
which could materially reduce the expected performance of a product, unfavorably affect customer
satisfaction, or reduce production efficiency. (QS-9000)
• CHARACTERISTIC, PRODUCT, MINOR, CHRYSLER DEFINITION: A defect, not classified as critical or

major, which reflects a deterioration from established standards. (QS-9000)
• CHARACTERISTIC, PRODUCT, SAFETY/EMISSION/NOISE (S), CHRYSLER DEFINITION: A defect

which will affect compliance with Chrysler Corporation and Government Vehicle Safety/Emission/Noise
requirements. (QS-9000)
• CHARACTERISTIC, SAFETY, CHRYSLER DEFINITION “Shield <S>: Specifications of a component,

material, assembly or vehicle assembly operation which require special manufacturing control to assure
compliance with Chrysler Corporation and government vehicle safety requirements. (QS-9000)

Slide 129
Printed Feb-9-04
Characteristics III
• CHARACTERISTIC, SAFETY, CHRYSLER DEFINITION: Specifications which require special
manufacturing control to assure compliance with Chrysler or government vehicle safety requirements. (P50
PPAP)
• CHARACTERISTIC, SIGNIFICANT, CHRYSLER DEFINITION: Special characteristics selected by the

supplier through knowledge of the product and process. (QS-9000)
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• CHARACTERISTIC, SPECIAL: Product and process characteristics designated by the customer, including
governmental regulatory and safety, and/or selected by the supplier through knowledge of the product and
process. (P104 APQP)
• CHARACTERISTIC, SPECIAL, CHRYSLER DEFINITION “Diamond” <D>: Specifications of a component,

material, assembly or vehicle assembly operation which are designated by Chrysler as being critical to
function and having particular quality, reliability and durability significance. (QS-9000)
• CHARACTERISTIC, SPECIAL, CHRYSLER DEFINITION “Diamond” <D>: Specific critical characteristics

that are process driven (controlled) and therefore require SPC to measure process stability, capability, and
control for the life of the part. (Appendix C QS-9000) & (Appendix C APQP)
• CHARACTERISTIC, SPECIAL, CHRYSLER DEFINITION “Pentagon” <P>: Limited to highlighting Critical

characteristics on (Production) part drawings, tools and fixture, and tooling aid procedures where ongoing
process control is not automatically mandated. (Appendix C QS-9000) & (Appendix C APQP)
• CHARACTERISTIC, SPECIAL, CHRYSLER DEFINITION “Shield” <S>: Engineering designated

specifications or product requirements applicable to component material, assembly operation(s) which
require special manufacturing control to assure compliance with governmental vehicle safety, emissions,
noise, or theft prevention requirements. (Appendix C QS-9000) & (Appendix C APQP)
Slide 130
Printed Feb-9-04
Characteristics IV
• CHARACTERISTIC, SPECIAL, FORD DEFINITION “Critical Characteristic” <Inverted Delta>: Those
product requirements (Dimensions, Specifications, Tests) or process parameters which can affect
compliance with government regulations or safe Vehicle/Product Function and which require specific
producer, assembly, shipping or monitoring actions and inclusion on the Control Plan. (Appendix C QS-
9000) & (Appendix C APQP)
• CHARACTERISTIC, SPECIAL, FORD DEFINITION “Significant Characteristic - SC” <None>: Those
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product, process, and test requirements that are important to customer satisfaction and for which quality
planning actions shall be included in the Control Plan. (Appendix C QS-9000)
• CHARACTERISTIC, SPECIAL, FORD DEFINITION “Significant/Characteristic - S/C” <None>:

Characteristics that are important to the customer and that must be included on the Control Plan.
(Appendix C APQP)
• CHARACTERISTIC, SPECIAL, GM DEFINITION “Fit/Function” <F/F>: Product characteristic for which

reasonably anticipated variation is likely to significantly affect customer satisfaction with a product (other
than S/C) such as its fits, function, mounting or appearance, or the ability to process or build the product.
(Appendix C QS-9000) & (Appendix C APQP)
• CHARACTERISTIC, SPECIAL, GM DEFINITION “Safety/Compliance” <S/C>: Product characteristic for

which reasonably anticipated variation could significantly affect customer the product’s safety or its
compliance with government regulations (such as: flammability, occupant protection, steering control,
braking, etc. . .), emissions, noise, radio frequency interference, etc. . . (Appendix C QS-9000)
• CHARACTERISTIC, SPECIAL, GM DEFINITION “Safety/Compliance” <S>: Product characteristic for

which reasonably anticipated variation could significantly affect customer the product’s safety or its
compliance with government regulations (such as: flammability, occupant protection, steering control,
braking, etc. . .), emissions, noise, radio frequency interference, etc. . . (Appendix C APQP)
Slide 131
Printed Feb-9-04
Characteristics V
• CHARACTERISTIC, SPECIAL, GM DEFINITION “Standard” <None>: Product characteristic for which
reasonably anticipated variation is unlikely to significantly affect a product’s safety, compliance with
governmental regulations, fit/function. (Appendix C QS-9000) & (Appendix C APQP)
• CHARACTERISTIC, SPECIAL, PROCESS (e.g., CRITICAL, KEY, MAJOR, SIGNIFICANT): A process
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characteristic for which variation must be controlled to some target value to ensure that variation in a
special product characteristic is maintained to its target value during manufacturing and assembly. (P57
FMEA)
• CHARACTERISTIC, SPECIAL, PRODUCT: Core team compilation of important product characteristics

from all sources. All Special Characteristics must be listed on the Control Plan. (6.3 #19 APQP)
• CHARACTERISTIC, SPECIAL, PRODUCT (e.g., CRITICAL, KEY, MAJOR, SIGNIFICANT): A product

characteristic for which reasonably anticipated variation could significantly affect a product’s safety or
compliance with governmental standards or regulations, or is likely to significantly affect customer
satisfaction with a product. (P55 FMEA)
• CHARACTERISTIC, SPECIAL, TOOLING, CHRYSLER DEFINITION “Pentagon” <P>: Critical tooling

symbol used to identify special characteristics of fixtures, gages, developmental parts, and initial product
parts. (QS-9000)
• CONTROL ITEM PART, FORD DEFINITION: Product drawings/specifications containing Critical

Characteristics. Ford Design and Quality Engineering approval is required for changes to Control Item
FMEA’s and Control Plans. (QS-9000)

Slide 132
Printed Feb-9-04
Design Verification Plan and Report
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Slide 133
APQP Manual, Appendix B, page 83.
Printed Feb-9-04
Phase 1 Project Review
Our advanced quality planning team has considered the following questions in Phase 1
of our APQP process. The documents provided have been used as a basis for analyzing
the ability to meet all specified requirements. All 'NO' answers are supported with attached
comments identifying our concerns and/or proposed changes to enable us to meet
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specified requirements.
Yes No Checklist Item

1. Has historical data and experience concerning customer needs been considered?
2. Has full consideration been given to the overall business plan and marketing strategy?
3. Have product/process benchmark data been considered?
4. Have the product/process assumptions been identified and challanged?
5. Have product reliability studies been conducted?
6. Have there ben appropriate customer inputs into the process?
7. Do the design goals reflect the data generated?
8. Do the quality and reliability goals reflect appropriate standards?
9. Is the preliminary bill of materials sufficiently thorough?
10. Does the preliminary process flow chart relate to the primary BOM and
product/process assumptions?
11. Are all special product and process characteristics lited?
12. Does the produxct assurance plan include and outline of program requirements, goals,
factors that may place the program at risk, FMEA, and preliminary enginering
standards requirements?
Feasible Product can be produced as specified with no revisions.

Feasible Changes recommended (See attached)
Not Feasible Design revision required to produce product within specified requirements
Team Member/Title/Date Team Member/Title/Date

Slide 134
Rendered Monday, February 9, 2004 Advanced Product Quality Planning This form is The
on course
Cove!disk
-- Elsmar.com
Printed Feb-9-04
Phase 1 Responsibility Matrix
Management
Maintenance
Engineering
Purchasing
Laboratory
Production
Materials
Phase 1: Plan and Define Program
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Quality
Sales
MIS
HR
Output
Design Goals
Reliability and Quality Goals
Preliminary BOM
Preliminary process flow chart
Preliminary list of special product and
process characteristics.
Product assurance plan
Management Support
© 2003 The Elsmar Cove - Rev U This form is on course disk Slide 135
Printed Feb-9-04
APQP Phase 2: Product Design and Development
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Slide 136
Discuss the difference between:
Process
How you make it.
Product
What it is and what is is supposed to do.
Printed Feb-9-04
Phase 2 Outputs
• Outputs by Design Responsible Activity
• Outputs by Advanced Product Quality
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Planning Team

Slide 137
Printed Feb-9-04
Outputs by Design Responsible Activity
• Design FMEA
• DFM and DFA
Design for Manufacturability
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Design for Assembly
• Design Verification
• Design Reviews
• Prototype Build - Control Plan
• Engineering Drawings (including Math data)
• Engineering Specifications
• Material Specifications
• Drawing and Specification Changes

Slide 138
Printed Feb-9-04
Additional Outputs by Design Responsible Activity
• Updated special characteristics list
• Prototype parts build
Make - Buy decisions
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Parts inspection
Assembly of prototype(s)
Preferably manufacturing, not model shop
Inspection layout
Prototype validation testing
• Redesign as required and design review
• Update DFMEA (and System Level FMEA if appropriate)
• Feasibility report

Slide 139
Printed Feb-9-04
FMEAs
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Slide 140
Printed Feb-9-04
DFMEA
• Disciplined analytical tool
Assess probability of failure
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Effect of failure
• Must be continually updated
• Causes changes and/or additions to previously
selected special product and/or process
characteristics
• If you do not have design control, you MUST (should)
have customer DFMEA
• Check list (AIAG APQP Manual Appendix A-1)

Slide 141
Printed Feb-9-04
• Design, concept,
DFM and DFA
function and
sensitivity
(tolerancing) to
manufacturing
variation
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• Manufacturing
and/or assembly
process
• Dimensional
tolerances
• Performance
requirements
• Number of
components
(complexity)
• Process
adjustments
• Material
handling

Slide 142
Printed Feb-9-04
Design Verification
• Inspection methods
• Testing methods
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• Ensure that all design outputs meet
design input requirements
Alternate calculations
CAD/math data
Review design stage documents before release

Slide 143
Printed Feb-9-04
Design Reviews - Evaluations
• Design/functional requirement(s) and considerations
• Formal reliability and confidence goals
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• Component/subsystem/system duty cycles
• Computer simulation and bench test results
• DFMEA(s)
• Review of the DFM and DFA
• Design of experiments (DOE) and assembly build
variation results
• Test failures
• Design verification progress
• Max/Min builds
Slide 144
Printed Feb-9-04
Design Review Tracking
• Track verification progress using a
design verification plan and report (DVP&R
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- Ford & Chrysler)
• Product/process validation of
components

Slide 145
Printed Feb-9-04
Process Flow Diagram Example
Process Flow Diagram Approved By:
Part Number: Date: 4/5/93 QA Manager

Part Description: Rev. : C Operations Manager
Prepared By: Senior Advisor
QA Engineer
Fabrication
Inspect
Elsmar.com
Store
Move
Step Operation Description Item # Key Product Characteristic Item # Key Control Characteristic
1 Move "OK" Vinyl Material 1.0 Material Specs 1.0 Material Certification Tag
From Storage Area and
Load Into Press.
2 Auto Injection Mold Cover 2.0 Tearstrip In Cover 2.1 Tool Setup
In Tool # 2.2 Machine Setup
3.0 Hole Diameter In Cover 2.1 Tool Setup

2.2 Machine Setup
4.0 Flange Thickness In Cover 2.1 Tool Setup

2.2 Machine Setup
5.0 Pressure Control Protrusions 2.1 Tool Setup

Height 2.2 Machine Setup
3 Visually Inspect Cover 6.0 Pressure Control Protrusions 2.1 Tool Setup
Filled Out 2.2 Machine Setup
7.0 Cover - Flash Free 2.1 Tool Setup

2.2 Machine Setup
8.0 Cover Filled Out 2.1 Tool Setup
2.2 Machine Setup
9.0 Free Of Foreign Material 2.2 Machine Setup

Slide 146
Printed Feb-9-04
PFMEA Example
Process Failure Mode And Effects Analysis Low - High
Process: Outside Suppliers Affected: Engineer: 1 - 10

Primary Process Responsibility: Model Year/Vehicle(s): Part Number:
Other Div. Or People Involved: Scheduled Production Released: PFMEA Date: Rev.
Approvals: Quality Assurance Manager Quality Assurance Engineer

Operations Manager Senior Advisor
Detection
Detection
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Occured
Occured
Severity
Severity
Part Name
Operation Potential Failure Recommended Actions Responsible
RPN
RPN
Number Process Function Mode Potential Effects Of Failure Potential Cause Of Failure Current Controls Actions And Status Taken Activity
SIR Take TPPE Wrong Material Fragmented Container Insufficient Supplier Control Material Certification 1 9 2 18
Container Material Held In Unpredictable Deployment Improper Handling Required With Each
1 Storage Area Misidentified Material Shipment
Release Verification
Out Of Spec Fragmented Container Supplier Process Control Periodic Audit Of 3 10 3 90
Material Unpredictable Deployment Supplier Material
Contaminated Fragmented Container Open Boxes Visual Inspection 1 9 7 63
Material Unpredictable Deployment
Material Fragmented Container Engineering Change Release Verification 1 10 7 70
Composition Unpredictable Deployment Supplier Change Green "OK" Tag
Change Customer Notification
2 Move To Unreleased Fragmentation Untrained LTO Check For Green "OK" 5 10 1 50
Approved Untrained Personnel Tag At Press

Storage Trace Card
Check List
Training
3 Hold In Approved Contamination Fragmentation Open Containers Boxes Kept In Sealed 1 10 3 30
Storage Until Process Problems Housekeeping Storage Area Until

Needed Area Maintenance Needed
Boxes Lined With
Plastic
Liner On Pallets
Inside Storage
P. M. Facility

Slide 147
Printed Feb-9-04
Control Plan Methodology
• Aids in the manufacturing of products according to
customer requirements
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• Provide structured approaches
• Contain a written summary of the system used in
minimizing process and product variation
• Forms provided in the AIAG handbook are examples
of how to document
• Alternate formats can be used if they contain
necessary information
• Must be maintained and used throughout the product
life cycle

Slide 148
Printed Feb-9-04
Control Plan Use
• Initial: To document and communicate
initial process control
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• Next: Guidance in controlling processes
and to ensure product quality
• Last: A living document reflecting
current methods of control and
measurement systems used

Slide 149
Printed Feb-9-04
Control Plan
• Ensure Control Plan is aligned to, and
correlates with, DFMEA, Process Flow,
PFMEA
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• Control Methods appropriate to
variation type(s)
• Incorporates Lessons Learned,
Statistical Data
• Use A-8 Control Plan checklist
in APQP manual to evaluate

Slide 150
Printed Feb-9-04
Prototype Build Control Plan
• A description of the dimensional
measurements
Elsmar.com
• Material tests
Functional tests that will occur during prototype
build
Depending upon product complexity, several
prototype builds may be necessary and may
require updates to the control plan

Slide 151
Printed Feb-9-04
Standard Control Plan Example
Control Plan Number Key Contact / Phone Date (Orig.) Date (Rev.)
Elsmar.com
Part No./ Latest Change No. Core Team Customer Engineering Approval/Date
Part Name/Description Supplier/Plant Apoproval/Date Customer Quality Approval/Date
Supplier/Plant Supplier Code Other Approval/date (If Req'd) Other Approval/date (If Req'd)
Characteristics Methods
Machine, Product/
Part/ Process Name/ Device, Special Process Evaluation
Process Operation Jig, Tools Char. Spec/ Measurement Frequ- Control Reaction
Number Description for Mfg. No. Product Process Class Tolerance Technique Size ency Method Plan

Slide 152
Rendered Monday, February 9, 2004 Advanced Product Quality Planning This form is on
Thecourse
Cove!disk
-- Elsmar.com
Printed Feb-9-04
Ford’s Dimensional Control Plan (DCP)
Elsmar.com

Slide 153
The full form is in the APQP Manual on page 100 in appendix G.
Printed Feb-9-04
Control Plan Example (GM)
Supplier Name: Supplier Code: Part Number:
Supplier Rep.: Telephone: Part Description:
Title: Date: 4/5/93 Engineering Change Letter: Process Plan Effective Date: 4/5/93
Elsmar.com
Key Product Control Characteristics Gage Study Process Capability Process Performance Controls
(Short Term Capability) (Long Term Capability)
[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] [13] [14] [15] [16] [17] [18]
Item Key Product Key Control Operation Gage Attr./ Last R&R % Gage Process % Process Cpk or Dev Process % ProcessCpk or Dev Type Of Freq. Of Operator Process
Characteristic/ Characteristics Description Operation Variable Date R&R Capability Capability From Perform. Perform From Control Inspect. Set-Up Audit
Spec Date Target/Nom. Date Target/Nom. Method Gage Method
Instruction and
(Proced. #) Frequency
1.0 Vinyl Material Check Every Green "OK"
Spec Vendor Box Release,
Cert(s). Each Box
2.0 Tear Strip Auto [1] [1] X bar and Start Of
(Cover) Injection [2] [2] R Charts Each Run 3.607
1 = 0.41mm Mold [3] [3] And Each
.+/- 0.11mm Cover [4] [4] SQC Shift
In TL# [5] [5] Database
2-7 = 0.685mm [6] [6]
.+/- 0.135mm [7] [7]
[7]
2.1 Tool Setup Verify To
2.2 Machine Spec
Setup Sheet
3.0 Hole Diameter Auto [1] [1] X bar and 5 Pieces
(Cover) Injection [2] [2] R Charts Every 6 3.609
4.60mm Mold Cover [3] [3] Months
.+/- 0.25mm TL# [4] [4] SQC
[5] [5] Database
[6] [6]
© 2003 The Elsmar Cove - Rev U This form is oncourse disk

Slide 154
Printed Feb-9-04
Prototype Build
• Make -buy decisions
• Part inspections
Elsmar.com
• Assemble prototypes
• Perform layout inspection
• Validation testing (Who will do testing?)
• Redesign as required
• Update DFMEA and SFMEA if required

Slide 155
Printed Feb-9-04
Customer or Supplier Engineering Drawings
(including math data)
• Review for special and/or critical characteristics

• Review controlling drawings when engineering drawings
Elsmar.com
are nonexistent
• Review drawings for:
Dimensions for form, fit, function, durability, government S&R
Control or datum surfaces/locators for function gages and
equipment
Feasibility/compatibility with industry standards
• Compatibility of math data with two-way communications
(Written waivers acceptable)

Slide 156
Printed Feb-9-04
Customer or Supplier Engineering Specifications
• Review and understand controlling specifications

• Identify functional, durability and appearance
Elsmar.com
requirements
• Should define:
Sample size
Frequency
Acceptance criteria
• Otherwise, determined by supplier and included in
control plan

Slide 157
Printed Feb-9-04
Material Specifications
• Review Material Specifications for
Special Characteristics
Elsmar.com
Physical properties
Performance
Environmental
Handling
Storage
• Include in Control Plan

Slide 158
Printed Feb-9-04
Drawing and Specifications Changes
• Change control requirement applies
• Ensure proper communication
Elsmar.com
• QS 9000 Element 4.5 ‘Document and Data
Control’ applies (requires a Change Control system)

Slide 159
Printed Feb-9-04
APQP Team Outputs
• New equipment, tooling and facilities
requirements
Elsmar.com
• Special product and process characteristics
• Gage and testing equipment requirements
• Team feasibility commitment and management
support
• Subcontractor build
• Supplier build

Slide 160
Printed Feb-9-04
New Equipment, Tooling and Facilities Requirements
• Preliminary identification of new equipment, tooling

and facilities
Elsmar.com
• Address these items on the timing chart
• Address capability requirements
• Establish delivery times
• Complete check list in AIAG APQP & Control Plan reference manual
Appendix A-3

Slide 161
Printed Feb-9-04
Special Product and Process Characteristics List
• Upgrade preliminary list started in Phase 1 from

information gathered through review and
development of design features
Elsmar.com
Additional sources
• DFMEA
• SFMEA if applicable
• PFMEA
These may overlap
• Previous history
• Must be on control plans for prototype, pre-launch

and production
• Listing should be a team consensus

Slide 162
Printed Feb-9-04
Gage and Testing Equipment Requirements
• Preliminary identification of inspection, test and

measurement equipment
Elsmar.com
• Requirements on timing chart
Complete in time to conduct measurement
systems analysis
Equipment builder
Pilot build
Production trial run

Slide 163
Printed Feb-9-04
Team Feasibility, Commitment and Management Support
• Team feasibility commitment

• Complete program review check list, including:
Design feasibility
Elsmar.com
Can be manufactured, assembled, tested and packaged
Can be delivered in the right quantities on schedule at acceptable
cost
Review design information check list in AIAG APQP Reference manual Appendix A-2
as part of feasibility inputs
• Open issues that require resolution with assigned responsibility
and timing.
• Management Support
Report project status to management
Recommend continue or drop project depending on feasibility
Cover open issues and concerns
Management support as required

Slide 164
Printed Feb-9-04
Subcontractor Pilot Build
• Supplier participated, if appropriate
• Sample quantity required
Elsmar.com
• Check that it is according to:
Work instructions
Control plan
• Where to be produced

Slide 165
Printed Feb-9-04
Supplier Pilot Sample Build
• Parts availability
• Tooling and equipment availability
Elsmar.com
• Measurement equipment availability

Slide 166
Printed Feb-9-04
Management
Maintenance
Engineering
Purchasing
Laboratory
Production
Materials
Phase 2: Product Design and Development
Quality
Sales
MIS
HR
Elsmar.com
Output
DFMEA
DFM / DFA
Design Verification
Design Reviews
Prototype Build
Engineering Drawings (inc. math data)
Engineering Specifications
Material Specifications
Drawing / Specification Changes
New Equipment, Tooling, Facilities Requirements
Special Product & Process Characteristics
Prototype Control Plan
Gages / Testing Equipment Requirements
Team Feasibility Committment
Management Support
Subcontractor Built
Supplier Build

Slide 167
Printed Feb-9-04
Elsmar.com

1. Is the product adequately defined (application requiremetns, etc.) to enable
feasibility evaluation?
2. Can engineering performance specifications be met as written?
3. Can product be manufactured to tolerances specified on the drawing?
4. Can product be manufactured with Cpks which meet requirements?
5. Is there adequate capacity to produce product?
6. Can the product be manufactured without incurring any unusual:
6a Costs for tooling?
6b Costs for capital equipment?
6c Alturnate manufacturing methods?
7. Is Statistical Process Control required on the product?
8. Where Statistical Process Control is used on similar product?
8a Are the processes in control and stable?
8b Are Cpks greater than 1.33?


Slide 168
Printed Feb-9-04
APQP Phase 3: Process Design and Development
Elsmar.com

Slide 169
Printed Feb-9-04
Phase 3 Outputs
• Packaging Standards
• Product / Process Quality System Review
Elsmar.com
• Process Flow Chart
• Floor Plan Layout
• Characteristics Matrix
• Process Failure Mode and Effects Analysis
• Pre-Launch Control Plan
• Process Instructions
• Measurement Systems Analysis Plan
• Preliminary Process Capability Study Plan
• Packaging Specifications
Slide 170
Printed Feb-9-04
Typical Design Responsibility Outputs
• DFMCA
• DFM/DFA
• DV
Elsmar.com
• Design Reviews
• Prototype Build
• Engineering Drawings
• Engineering Specifications
• Material Specifications
• Drawing and Specification Changes
Slide 171
Printed Feb-9-04
Typical APQP Team Outputs
• New Equipment
• Facilities
• Etc.
Elsmar.com

Slide 172
Printed Feb-9-04
Process Design and Development Outputs
• Packaging standards • Additional Outputs
• Product and process quality Update tooling, equipment and
system review facilities list
• Process flow chart Update process flow chart
Elsmar.com
Update PFMEA
• Floor plan layout
Quote in-house gages, tooling and
• Characteristics matrix
equipment
• PFMEA Order gages, tooling and equipment
• Pre-launch control plan Delivery of gages in time for MSA
• Process instructions plan
• Measurement systems Delivery of equipment
Must consider approval at
analysis plan
equipment subcontractor, in-
• Preliminary process house installation, debugging and
capability study plan process potential studies (runoff)
(Typically 100 Parts) Subcontractor pilot build
• Management support Supplier pilot build
© 2003 The Elsmar Cove - Rev U Salable units?
Slide 173
Printed Feb-9-04
Packaging Standards
• From customer
• Developed during prototype or pre-
Elsmar.com
launch runs

Slide 174
Printed Feb-9-04
Product and Process Quality System Review
• Team must review existing quality systems manual to

ensure that changes resulting from APQP (if any) are
reflected
Elsmar.com
• Must comply with QS 9000
• Changes must be reflected in control plan
• Reference AIAG APQP Reference manual Appendix A-4 check list

Slide 175
Printed Feb-9-04
Process Flow Chart
• Update process flow chart
(Example in AIAG APQP Reference manual Appendix A-6)
• Describes current or proposed process flow
Elsmar.com
• Used to analyze sources of variation
• Helps analyze total process
• Needed for process FMEA, characteristics matrix and
control plan

Slide 176
Printed Feb-9-04
Process Flow Diagram Example
Process Flow Diagram Approved By:
Part Number: Date: 4/5/93 QA Manager

Part Description: Rev. : C Operations Manager
Prepared By: Senior Advisor
QA Engineer
Fabrication
Inspect
Elsmar.com
Store
Move
Step Operation Description Item # Key Product Characteristic Item # Key Control Characteristic
1 Move "OK" Vinyl Material 1.0 Material Specs 1.0 Material Certification Tag
From Storage Area and
Load Into Press.
2 Auto Injection Mold Cover 2.0 Tearstrip In Cover 2.1 Tool Setup
In Tool # 2.2 Machine Setup
3.0 Hole Diameter In Cover 2.1 Tool Setup

2.2 Machine Setup
4.0 Flange Thickness In Cover 2.1 Tool Setup

2.2 Machine Setup
5.0 Pressure Control Protrusions 2.1 Tool Setup

Height 2.2 Machine Setup
3 Visually Inspect Cover 6.0 Pressure Control Protrusions 2.1 Tool Setup
Filled Out 2.2 Machine Setup
7.0 Cover - Flash Free 2.1 Tool Setup

2.2 Machine Setup
8.0 Cover Filled Out 2.1 Tool Setup
2.2 Machine Setup
9.0 Free Of Foreign Material 2.2 Machine Setup

Slide 177
Printed Feb-9-04
Floor Plan Layout
• Determine acceptability of inspection and test points
• Control chart location(s)
• Visual aides
Elsmar.com
• Interim repair stations
(rework)
• Nonconforming material storage
• Keyed to material flow and control plan
• Reference AIAG APQP Reference manual Appendix A-5

Slide 178
Printed Feb-9-04
Characteristics Matrix
• Displays relationship between:
Process parameter
• Elsmar.com
Manufacturing stations
Reference AIAG APQP Reference manual Appendix B, page 82

Slide 179
Printed Feb-9-04
Process FMEA
• To the extent possible, potential failure modes
have been considered and addressed
Elsmar.com
• May be started after design FMEA in Phase 2
• Needs to be updated regularly
• Must be done prior to committing new tools and
equipment
• Living document
• Typically started too late!

Slide 180
Printed Feb-9-04
Automotive Process FMEA
Process Failure Mode And Effects Analysis Low - High
Process: Outside Suppliers Affected: Engineer: 1 - 10

Primary Process Responsibility: Model Year/Vehicle(s): Part Number:
Other Div. Or People Involved: Scheduled Production Released: PFMEA Date: Rev.
Approvals: Quality Assurance Manager Quality Assurance Engineer

Operations Manager Senior Advisor
Elsmar.com
Detection
Detection
Occured
Occured
Severity
Severity
Part Name
Operation Potential Failure Recommended Actions Responsible
RPN
RPN
Number Process Function Mode Potential Effects Of Failure Potential Cause Of Failure Current Controls Actions And Status Taken Activity
SIR Take TPPE Wrong Material Fragmented Container Insufficient Supplier Control Material Certification 1 9 2 18
Container Material Held In Unpredictable Deployment Improper Handling Required With Each
1 Storage Area Misidentified Material Shipment
Release Verification
Out Of Spec Fragmented Container Supplier Process Control Periodic Audit Of 3 10 3 90
Material Unpredictable Deployment Supplier Material
Contaminated Fragmented Container Open Boxes Visual Inspection 1 9 7 63
Material Unpredictable Deployment
Material Fragmented Container Engineering Change Release Verification 1 10 7 70
Composition Unpredictable Deployment Supplier Change Green "OK" Tag
Change Customer Notification
2 Move To Unreleased Fragmentation Untrained LTO Check For Green "OK" 5 10 1 50
Approved Untrained Personnel Tag At Press

Storage Trace Card
Check List
Training
3 Hold In Approved Contamination Fragmentation Open Containers Boxes Kept In Sealed 1 10 3 30
Storage Until Process Problems Housekeeping Storage Area Until

Needed Area Maintenance Needed
Boxes Lined With
Plastic
Liner On Pallets
Inside Storage
P. M. Facility

Slide 181
Printed Feb-9-04
Pre-launch Control Plan
• Description of dimensional measurements, materials
and functional tests
Elsmar.com
• Adds additional product and/or process controls
• Purpose is to contain potential nonconformities
utilizing:
More frequent inspections and/or tests
More in-process and final inspection and/or check
points
Statistical evaluations
Increased audits
Reference AIAG APQP Reference manual Appendix A-8 check list

Slide 182
Printed Feb-9-04
Automotive Control Plan
Control Plan Number Key Contact / Phone Date (Orig.) Date (Rev.)
Elsmar.com
Part No./ Latest Change No. Core Team Customer Engineering Approval/Date
Part Name/Description Supplier/Plant Apoproval/Date Customer Quality Approval/Date
Supplier/Plant Supplier Code Other Approval/date (If Req'd) Other Approval/date (If Req'd)
Characteristics Methods
Machine, Product/
Part/ Process Name/ Device, Special Process Evaluation
Process Operation Jig, Tools Char. Spec/ Measurement Frequ- Control Reaction
Number Description for Mfg. No. Product Process Class Tolerance Technique Size ency Method Plan

Slide 183
Printed Feb-9-04
Additional Phase 3 Outputs
• Updated equipment, tools and facility lists
• Updated process flow chart, PFMEA and control plan
Elsmar.com
• Quotes for in-house tooling, equipment and gages
• Selection of potential new subcontractors
• Quote and delivery of gages in time for MSA plan
• Equipment build and runoffs
• Generation of a subcontractor pilot build
• Generation of a supplier pilot build

Slide 184
Printed Feb-9-04
Updated Tool, Equipment and Facilities Lists
• Information from PFMEA and other

sources
Elsmar.com
• Address on timing chart
• Address capability requirements

Slide 185
Printed Feb-9-04
Quoting In-House Tooling, Equipment and Gages
• Delivery timing for pilot build or production

trial run
Elsmar.com
• Include capability requirements
• Include trial run/runoff/prove-out requirements
• Gage delivery for MSA plan and runoff

Slide 186
Printed Feb-9-04
Selecting Potential New Subcontractors
• Responsible for planning, tracking and
follow-up for subcontracted work
Elsmar.com
• Provide technical resources for tool and
gage design, fabrication and full
dimensional inspection

Slide 187
Printed Feb-9-04
Subcontractor Pilot Sample Build
• Supplier participation, if appropriate
• Build sample quantity required
Elsmar.com
Machine trial runs
Pilot run(s)
• In accordance with appropriate work
instructions
• In accordance with control plan
• Production tooling and equipment, if possible

Slide 188
Printed Feb-9-04
Supplier Pilot Build
• Provide for customer participation, if
specified
• Elsmar.com
• have process instructions in place
Have control plan in place
• Provide required quantity
• Complete MSA
• Generate required documentation as
planned
Slide 189
Printed Feb-9-04
Project Review III
• Include in control plan
• Manufacturing location’ s quality system
Elsmar.com
manual should be reviewed
• Procedures and control plans to be
updated to reflect changes
• Last chance to eliminate problems
before ramp-up

Slide 190
Printed Feb-9-04
Management
Maintenance
Engineering
Purchasing
Laboratory
Production
Materials
Elsmar.com
Phase 3: Process Design & Development
Quality
Sales
MIS
HR
Output
Packaging Standards
Product/Process Quality System Review
Process Flow Chart
Floor Plan Layout
Characteristics Matrix
PFMEA
Pre-Launch Control Plan
Process Instructions
Measurement Systems Analysis Plan
Preliminary Process Capability Study Plan
Packaging Specifications
Management Support

Slide 191
Printed Feb-9-04
Elsmar.com
1. Does packaging design ensure product integrity at point of use and meet customer specs?
2. Is the product process quality checklist completed for the system review?
3. Does the process flow chart indicate any problems with the process?
4. Does the floor plan checklist indicate any problems with the aceptability of inspection
points, control chart locations, applicability of visual aids, interim repair stations, and
storage area to contain defective materials?
5. Is a characteristics matrix appropriate and has one been constructed?
6. Does the process FMEA check list indicate any problems and is there a system for
periodic review of the PFMEA?
7. Does the control plan check list indicate that all dimensional requirements, material, and
functional tests that will occur after the prototype, and before full production, are included?
8. Are clear process instructions in appropriate detail and are they cross-referenced to all
appropriate sources?
9. Does the measurement systems analysis plan include responsibility to ensure gage linearity,
accuracy, repeatrability, reproducability, and correlation for duplicate gages?
10. Has the preliminary process capability study plan been completed?
11. Do the packaging specifications resulting from the packaging design assure that product
performance and characteristics will remain unchanged during packing, transit, unpacking,
and will it have compatability with all material handling equipment, including robots?

Slide 192
Printed Feb-9-04
APQP Phase 4: Product and Process Validation
Elsmar.com

Slide 193
Printed Feb-9-04

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Prototype - Pre-Launch - Production (circle)

Process Flow Machine Characteristics Methods

© 2003 The Elsmar Cove - Rev U

Conceptual Structural Warrant Sample

© 2003 The Elsmar Cove - Rev U

• A structured method of defining the steps (process) necessary to assure that a

Initiated in 1984. Technically obsolete.

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

Explain how APQP affects each element of QS-9000.

© 2003 The Elsmar Cove - Rev U

APQP Launch Binders PPAP Submission

The End Product of APQP!

© 2003 The Elsmar Cove - Rev U

Process Flow Diagram

Elsmar.com Process FMEA

Process Control Plan

Develop Process Check for Customer

Use the appropriate R P N

Give careful consideration

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

APQP Phases Design Manufacturing Service Supplier

AIAG APQP & Ctrl Plan Reference Guide, Page 2

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

Record Keeper Participants

© 2003 The Elsmar Cove - Rev U Slide 67

© 2003 The Elsmar Cove - Rev U

• Field service reports

• Road trips (e.g.: Struts)

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

• Design FMEA checklist • APQP Status Report

• Process Flow • Material Results

• Control Plan • Tooling instructions

• Process Flow Chart checklist • Housekeeping Checklist

© 2003 The Elsmar Cove - Rev U

Customer may initiate the planning

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

© 2003 The Elsmar Cove - Rev U

Explain the role of the project plan and why it is so important.

Process Flow Diagram

Elsmar.com Process FMEA

Process Control Plan

© 2003 The Elsmar Cove - Rev U

Process Flow Chart PFMEA

Incoming Sources of Variation