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    15 Business Communication (A Level) : Multiple-Choice Questions

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    Katherine Pierce
    This document discusses communication in business contexts. It covers topics like advantages and disadvantages of different communication methods, barriers to communication, formal vs informal communication, and choosing appropriate communication methods based on the message. Multiple choice questions are provided on these topics.

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    15 Business Communication (A Level) : Multiple-Choice Questions

    Uploaded by

    Katherine Pierce
    83 views2 pages
    This document discusses communication in business contexts. It covers topics like advantages and disadvantages of different communication methods, barriers to communication, formal vs informal communication, and choosing appropriate communication methods based on the message. Multiple choice questions are provided on these topics.

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    This document discusses communication in business contexts. It covers topics like advantages and disadvantages of different communication methods, barriers to communication, formal vs informal communication, and choosing appropriate communication methods based on the message. Multiple choice questions are provided on these topics.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    83 views2 pages

    15 Business Communication (A Level) : Multiple-Choice Questions

    Uploaded by

    Katherine Pierce
    This document discusses communication in business contexts. It covers topics like advantages and disadvantages of different communication methods, barriers to communication, formal vs informal communication, and choosing appropriate communication methods based on the message. Multiple choice questions are provided on these topics.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Cambridge International AS and A Level Business

    15  Business communication (A Level)


    Multiple-choice questions
    1 Which one of the following is a drawback of electronic forms of communication such as email?

    a not very quick

    b no opportunity for feedback

    c may create information overload

    d too complex for workers to understand

    2 Which one of the following is not an advantage associated with oral communication?

    a It promotes two-way communication.

    b It enables instantaneous feedback.

    c Body language can reinforce the message.

    d It provides a record that the message has been sent.

    3 A barrier to communication may be defined as:

    a any factor that prevents a message being received or understood

    b any form of visual communication

    c a failure to provide a written record

    d the media through which the communication occurs

    4 Which one of the following is not a barrier to communication?

    a a long chain of communication

    b information overload

    c technical jargon used inappropriately

    d visual communication

    5 An integrated or connected network is best defined as:

    a where communication starts off at the top of the hierarchy and is passed downwards

    b where a manager communicates with each subordinate individually

    c where the leader is at the centre and there is two-way communication


    between the leader and the other parts of the wheel

    d where there can be two-way communication between all group members and any two
    group members

    © Cambridge University Press 2014  Cambridge International AS and A Level Business Multiple-choice questions – Chapter 15 1
    Cambridge International AS and A Level Business

     6 What is informal communication?

    a Unofficial channels of communication that exist between informal groups within an


    organisation.

    b The route by which a message is communicated from sender to receiver.

    c The links that allow a message to be communicated between a number of people.

    d Communication that necessarily hinders formal communication.

     7 Which one of the following is a potential benefit of informal communication?

    a It counteracts the problems associated with gossip.

    b It helps spread rumours.

    c It ensures that official messages are understood.

    d It can be used to test out new ideas.

     8 Which one of the following is a likely drawback of informal communication?

    a It wastes valuable working time.

    b Discussing official messages with friends can result in messages being distorted.

    c It will break down feelings of belonging and social cohesion.

    d It prevents vertical communication.

     9 Which one of the following is not a potential barrier to communication in a multinational


    business?

    a language

    b cultural perceptions

    c use of the Intranet

    d different attitudes

    10 A manager who wishes to communicate a large quantity of detailed information would be


    advised to use which form of communication?

    a a written memo

    b a face-to-face meeting

    c a report

    d a noticeboard

    © Cambridge University Press 2014  Cambridge International AS and A Level Business Multiple-choice questions – Chapter 15 2

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