Service Manual SM-5300: PC Scale Printer Edition 1

SERVICE MANUAL
SM-5300
PC SCALE PRINTER
Edition 1
COPYRIGHT © 2010 TERAOKA WEIGH-SYSTEM PTE. LTD.

Tables of Content
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Tables of Content
Tables of Content .................................................................................................................. 2
Notice .................................................................................................................................... 5
Safety Information ................................................................................................................ 6
Cutter Safety Information ..................................................................................................... 8
Safety Regulations ................................................................................................................ 9
Treatment And Recovery of WEEE....................................................................................... 11
Production Information....................................................................................................... 16
1.1 Model Specification..................................................................................................... 16
1.2 Operating Specification ............................................................................................... 18
1.3 Overall Dimension (in mm) ......................................................................................... 19
1.3.1 Bench (B) ....................................................................................................... 19
1.3.2 Pole (P).......................................................................................................... 20
1.3.3 Elevated (EV) ................................................................................................. 21
1.3.4 Self Service Pole (SSP) .................................................................................... 22
1.4 Label & Receipt Specifications ..................................................................................... 23
Key Sheet And Display ........................................................................................................ 24
2.1 Key Sheet Layout And Key Function ............................................................................. 24
2.1.1 Key Sheet Layout ............................................................................................ 24
2.1.2 Key Function .................................................................................................. 24
2.2 Operator And Customer Display Indicator Layout .......................................................... 26
2.2.1 Operator Display ............................................................................................. 26
2.2.2 Self Service Display ......................................................................................... 27
Software Functional Structure ............................................................................................ 28
I/O Ports, Span Switch And W&M Sealing .......................................................................... 31
4.1 I/O Ports 31
4.1.1 Bench (B) / Pole (P) ........................................................................................ 31
4.1.2 Elevated (EV) ................................................................................................. 32
4.1.3 Self Service Pole (SSP) .................................................................................... 33
4.2 Span Switch............................................................................................................... 34
4.3 W&M Sealing ............................................................................................................. 35
Initial Setup ........................................................................................................................ 36
5.1 Level Adjustment ....................................................................................................... 36
5.2 Cassette Belt Tension and Label Guide Adjustment ....................................................... 37
5.3 Cassette Loading and Printing Option ........................................................................... 38
5.4 Sensor Location ......................................................................................................... 39
5.4.1 Peel Sensor .................................................................................................... 39
5.4.2 Gap & Paper End Sensor ................................................................................. 39
5.4.3 Print Media Sensor .......................................................................................... 39
5.4.4 Cassette Detection Sensor ............................................................................... 40
5.4.5 Printer Door Open/Close Sensor ....................................................................... 40
5.5 Software Setup .......................................................................................................... 41
5.5.1 Default Country SPEC ...................................................................................... 41
5.5.2 User SPEC ...................................................................................................... 43
5.5.3 Module SPEC .................................................................................................. 44
5.5.4 Scale SPEC ..................................................................................................... 45
5.5.5 Weight & Measure SPEC .................................................................................. 47
5.5.5.1 SEARCH Function Procedure:.............................................................. 48
5.5.6 Date and Time ................................................................................................ 50
5.5.7 Daylight Saving Time ...................................................................................... 52
5.6 Span Adjustment (Weight Calibration).......................................................................... 53
SM-5300 Service Manual |2
Tables of Content
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5.7 From Self Service Screen Exit to Main Menu Screen....................................................... 55

System Setup ...................................................................................................................... 56
6.1 Network Setup ........................................................................................................... 56
6.1.1 Network Configuration..................................................................................... 56
6.1.2 Scale MAC Address.......................................................................................... 57
6.1.3 VNC Password ................................................................................................ 58
6.2 Wireless Adapter Setting ............................................................................................. 61
6.2.1 WLAN AP-3001G Setup .................................................................................... 61
Hardware Test And Maintenance ........................................................................................ 64
7.1 Internal Count Mode................................................................................................... 64
7.2 Printer Test................................................................................................................ 65
7.2.1 Sensors Status ................................................................................................ 65
7.2.2 Sensor Calibration ........................................................................................... 67
7.2.2.1 Gap Sensor Calibration....................................................................... 67
7.2.2.2 Peel Sensor Calibration ...................................................................... 68
7.2.2.3 Paper End Sensor Calibration.............................................................. 69
7.2.3 Thermal Head Type Detection .......................................................................... 71
7.3 Database Maintenance................................................................................................ 72
7.3.1 Database Initialization ..................................................................................... 72
7.3.2 Database Clear Open Transaction ..................................................................... 73
7.3.3 Load Default Data ........................................................................................... 74
7.3.4 Database Backup ............................................................................................ 76
7.3.5 Database Restore ........................................................................................... 79
7.3.6 Database Migration ......................................................................................... 82
7.3.7 USB Backup / Restore ..................................................................................... 85
7.3.7.1 USB Backup ...................................................................................... 85
7.3.7.2 USB Restore...................................................................................... 88
7.4 Hardware Test ........................................................................................................... 90
7.4.1 Input ............................................................................................................. 90
7.4.2 USB ............................................................................................................... 91
7.4.3 Ethernet ......................................................................................................... 92
7.4.4 Drawer........................................................................................................... 93
7.4.5 LCD ............................................................................................................... 94
7.5 Touch Screen Calibration ............................................................................................ 95
7.6 Write AD Checksum .................................................................................................... 98
7.7 System Information .................................................................................................. 100
7.8 VNC Client Theme Viewer ......................................................................................... 102
7.9 Maintenance ............................................................................................................ 103
7.9.1 Thermal Head Cleaning ................................................................................. 103
7.9.2 Scale Surface Cleaning .................................................................................. 104
7.9.3 Dismantled Thermal Head ............................................................................. 104
7.9.4 Important Note to open Display Rear Cover .................................................... 105
Firmware Upgrading ......................................................................................................... 106
8.1 PCScale Software ..................................................................................................... 106
8.2 Printer Firmware ...................................................................................................... 107
Major Parts Disassembly ................................................................................................... 109
9.1 SM-5300B ................................................................................................................ 109
9.1.1 Disassembly of Platter Support and Top Cover ................................................ 109
9.1.2 Disassembly of Customer Display LCD ............................................................ 111
9.1.3 Disassembly of Base BD, Keyboard and Operator Display LCD .......................... 112
9.1.4 Disassembly of Power Unit ............................................................................. 114
Tables of Content
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9.1.5 Disassembly of AD Board ............................................................................... 115

9.2 SM-5300P ................................................................................................................ 116
9.2.1 Disassembly of Pole, Customer Display Board and LCD..................................... 116
9.2.2 Disassembly of Top Cover ............................................................................. 118
9.2.3 Disassembly of Base BD, Keyboard and Operator Display LCD .......................... 119
9.2.4 Disassembly of Power Unit ............................................................................. 121
9.2.5 Disassembly of AD Board ............................................................................... 122
Hardware Details .............................................................................................................. 123
10.1 Block Diagram ........................................................................................................ 123
10.1.1 Bench (B) & Pole (P) ................................................................................... 123
10.1.2 Elevated (EV) & Self Service Pole (SSP)......................................................... 124
10.2 Base Board (TWB-13670-0 Rev G) (For Bench & Pole) ............................................... 125
10.3 Base Board (TWB-14000-0 Rev C) (For Elevated & Self Service) ................................. 127
10.4 Relay Board (TWB-14010-0 Rev A) (For Elevated & Self Service) ................................ 129
Port Pin Configuration ....................................................................................................... 130
11.1 Ethernet Port / USB Port / Cash Drawer Port ............................................................. 130
Revision Records ............................................................................................................... 131

Notice
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Notice
DIGI®
The material contained in this document is proprietary and for information only and is subject to change
without notice. Teraoka Weigh-System Pte. Ltd. assumes no responsibility for any errors or damages
arising from misinterpretation of any procedure.
Screen displays, operating procedures and supporting features might vary with different software
version releases.
This document shall not be reproduced whether in part or whole without the written consent from
Teraoka Weigh-System Pte. Ltd..
Teraoka Weigh-System Private Limited

4 Leng Kee Road
#06-01 SiS Building
Singapore 159088

Safety Information
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Safety Information
The operator of the equipment shall comply with the safety and warning indications and procedures
outlined in this document. Teraoka Weigh-System Pte. Ltd. assumes no responsibility or liability for
failure to comply with these requirements.
 To avoid electric shock, use only the supplied power cords and ensure product is connected to a
properly grounded supply.
 Ensure product is placed on a firm and level surface before operation.
 Avoid overloading the product beyond its rated maximum capacity.
 Care shall be taken during the following operations
o Receipt paper tearing – to prevent injuries from cutting from paper cutter
o Changing of labels and receipt paper - to prevent injuries from cutting from paper cutter
and movable printer mechanism.
 Repair and servicing of product, shall only be carried out by trained and qualified personnel.
Disclaimer:
Specifications are subject to change without notice. All dimensions shown are approximate. Please be
aware that Teraoka Weigh-System Pte. Ltd. has indicated that its hardware and software used in the
product may require additional updates in the future as our product is continually under development.
The need for such updates most likely applies to the Printer software.
CAUTIONS:
FOR PLUGGABLE EQUIPMENT, THAT THE SOCKET-OUTLET SHALL BE INSTALLED NEAR

THE EQUIPMENT AND SHALL BE EASILY ACCESSIBLE.
POUR LE MATÉRIEL RACCORDÉ PAR PRISE DE COURANT, LE SOCLE DE PRISE DE

COURANT DOIT ÊTRE
INSALLÉ À PROXIMITÉ DU MATÉRIEL ET DOIT ÊTRE AISÉMENT ACCESSIBLE.
FOR CONTINUED PROTECTION AGAINST RISK OF FIRE, REPLACE ONLY WITH SAME TYPE
AND RATING OF FUSE.
POUR NE PAS COMPROMETTRE LA PROTECTION CONTRE LES RISQUES D’INCENDIE,
REMPLACER PAR UN FUSIBLE DE MÊME TYPE ET DE MÊME CARACTÉRISTIQUES
NOMINALES.

Safety Information
–––––––––––––––––––––––––––––––––––––––––––––––––
DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY

WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER AND
REPLACE BY QUALIFIED SERVICE PERSONEL. DISCARD USED BATTERIES ACCORDING
TO THE MANUFACTURER’S INSTRUCTIONS.
IL Y A DANGER D’EXPLOSION S’IL Y A REMPLACEMENT INCORRECT DE LA BATTERIE.
REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MÊME TYPE OU D’UN TYPE
RECOMMANDÉ PAR LE CONSTRUCTEUR ET REMPLACER PAR DU PERSONEL QUALIFIÉ.
METTRE AU RÉBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU
FABRICANT.
WARNING DISPOSAL:
THE BATTERY MAY BE REGULATED BY NATIONAL OR LOCAL REGULATION. PLEASE

FOLLOW THE INSTRUCTIONS OF PROPER REGULATION. AS ELECTRIC CAPACITY IS LEFT
IN A DISCARDED BATTERY AND IT COMES INTO CONTACT WITH OTHER METALS, IT
COULD LEAD TO DISTORTION, LEAKAGE, OVERHEATING, OR EXPLOSION, SO MAKE SURE
TO CUT/BREAK THE BATTERY LEGS AND COVER THE (+) AND (-) TERMINALS WITH
FRICTION TAPE OR SOME OTHER INSULATOR BEFORE DISPOSAL.
Tape
+
Cut / Break the
Battery Legs Battery

Cutter Safety Information
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Cutter Safety Information

1. Please careful the hand when close the printer door.
Caution For Pinching Hand
ATTENTION RISQUE DE PINCEMENT
Note: This label only applies to machine come with Auto Cutter.
2. Please careful the hand when press the cutter release lever.
Caution For Cutter
ATTENTION AU COUTEAU
Note: This label only applies to machine come with Auto Cutter.
3. Please keep hands clear while operating.
Blade Hazard
LAME TRANCHANTE

Safety Regulation
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SafetyRegulations
Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for a portable uncontrolled
environment. To maintain compliance with FCC RF exposure compliance requirements:
1) Please do not attach any decorative components with metal parts to this equipment.
2) The antenna must not be co-located or operating in conjunction with any other antenna or
transmitter.
FCC Radiation Exposure Statement: (Canada)
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. To comply with FCC RF exposure compliance requirements:
1) The antenna used for this transmitter must be installed and operated with minimum 20cm between
the antenna and users.
2) The antenna must not be co-located or operating in conjunction with any other antenna or
transmitter.

Safety Regulation
––––––––––––––––––––––––––––––––––––––––––––––––––
IDA Compliance Statement: (Singapore)
This equipment registered to comply with IDA (Info-Communications Development Authority of

Singapore) Standard under Dealer's Class License.
IDA Label
S M - 5 3 0 0 S e r v i c e M a n u a l | 10
Safety Regulation
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Treatment And Recovery of WEEE

Component listing of Hazardous Material
To all user of DIGI product in the European Union
Thank you for using DIGI product.
Product marked with this symbol indicates that it was sold on or after 13th August 2005, which means
it should not be disposed of with general household waste. Please note that our product is for
industrial/professional use only.
Treatment and recovery of WEEE involves removing hazardous substances (such as those covered in
the RoHS Directives) as well as PCBs and liquids. Only licensed operators meeting WEEE regulations
will be able to handle and recover WEEE.
Please contact your DIGI office or DIGI distributor when the product has reached the end of its life.
They will advise you regarding the product take-back.
With your co-operation we are aiming to reduce environmental pollution from waste electrical and
electronic equipment and preserve natural resource through re-use and recycling. Please do not
hesitate to ask your DIGI office or DIGI distributor, if you require further information.
Items required to be removed from product at end of product life as listed in WEEE Annex
II
Items Y N Identification Removal procedure Comments
o Fluids
o Polychlorinated
biphenyls (PCB)
containing capacitors.
o Mercury containing
components, such as
switches or
backlighting lamps.
o Printed circuit boards

of mobile phones.
o Toner cartridges, liquid

and pasty, as well as
color toner.
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o Plastic containing
brominated flame-
retardants.
o Asbestos waste.
o Cathode ray tubes.
o Chlorofluorocarbons
(CFC), hydro
chlorofluorocarbons
(HCFC)
orhydrofluorocarbons
(HFC), hydrocarbons
(HC).
o Gas discharge lamps.
o Components containing
refractory ceramic
fibred as described in
Commission Directive
97/69/EC of 5
December 1997.
o
o Components containing
radioactive substances.
o
o External electric cables. AC Power Cord.
o
o Batteries.
1. Lithium Battery. Refer to

Safety
Information
 Warning
Disposal
–––––––––––––––––

o Other printed circuit
boards greater than 10
square centimeters.
Bench Type:
1. Base Board - 9.1.3 Disassembly of - 9.1.3 Disassembly of
Base Board, Keyboard Base Board, Keyboard
and Operator Display and Operator Display
LCD – Item 1. LCD.
(Step 1 ~ 2)
2. Keyboard - 9.1.3 Disassembly of - 9.1.3 Disassembly of

(Step 1 ~ 4)
3. Power Unit - 9.1.4 Disassembly of - 9.1.1 Disassembly of

Power Unit – Item 3. Platter Support and Top
Cover.
(Step 1 ~ 4)
- 9.1.4 Disassembly of
Power Unit.
4. AD Board - 9.1.5 Disassembly of - 9.1.1 Disassembly of

AD Board – Item 4. Platter Support and Top
Cover.
(Step 1 ~ 4)
AD Board.
(Step 1 ~ 2)
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Pole Type:
1. Base Board - 9.2.3 Disassembly of - 9.2.3 Disassembly of
(Step 1 ~ 2)
2. Keyboard - 9.2.3 Disassembly of - 9.2.3 Disassembly of

(Step 1 ~ 4)
3. Power Unit - 9.2.4 Disassembly of - 9.2.2 Disassembly of

Power Unit – Item 3. Top Cover.
(Step 1 ~ 2)
Power Unit.
4. AD Board - 9.2.5 Disassembly of - 9.2.2 Disassembly of

AD Board – Item 4. Top Cover.
(Step 1 ~ 2)
AD Board – Item 4.
(Step 1 ~ 2)
5. IO Board - 9.2.1 Disassembly of - 9.2.1 Disassembly of

Pole, Customer Display Pole, Customer Display
Board & LCD – Item 5. Board & LCD.
(Step 1 ~ 2)
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o Liquid crystal displays
(together with their
casing where
appropriate) of a
surface greater than
100 cm2 and all those
back-lighted with gas
discharge lamps.
Bench Type:
1. Operator Display LCD - 9.1.3 Disassembly of - 9.1.3 Disassembly of
2. Customer Display LCD - 9.1.2 Disassembly of - 9.1.1 Disassembly of

Customer Display LCD Platter Support and Top
– Item 6. Cover.
(Step 1 ~ 2)
Customer Display LCD.
(Step 2)
Pole Type:
1. Operator Display LCD - 9.2.3 Disassembly of - 9.2.3 Disassembly of
(Step 1 ~ 4)
2. Customer Display LCD - 9.2.1 Disassembly of - 9.2.2 Disassembly of

Pole, Customer Display Pole, Customer Display
Board & LCD – Item 6. Board & LCD.
(Step 1)
Product Information
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1.1 Model Specification

ProductionInformation
Variation : Description: Model: Dimension (D x W x H in mm):
Bench - SM-5300B - 472 (adjustable) x 360 x 136
Pole - SM-5300P - 500 (adjustable) x 360 x 542
Elevated - SM-5300EV - 438 x 360 x 550
Self Service Pole - SM-5300SSP - 480 x 442 x 757
CPU : iMX6Solo Single Core Arm Cortex® A9™ 1GHz
SD Card : 8GB Class 10 SDHC Card
RAM : On board 512MB DDR3
Operating : LINUX
System
Loadcell : NMB type (For all countries except USA & Canada)
K-type (For USA & Canada only)
Capacity : 6kg (3kg and less, e = 1g / more than 3kg, e = 2g)

15kg (6kg and less, e= 2g / more than 6kg, e = 5g)
30kg (15kg and less, e = 5g / more than 15kg, e = 10g)
30lb (15lb and less, e = 0.005lb / more than 30lb, e = 0.01lb)
Keyboard : 23 x Alphanumeric Function Keys

28 x Preset Keys
Display : 1/3000, 1/6000 or 1/7500 (Single-interval)

Resolution
Operator : B / P / EV - 7” (800 x 480) TFT WVGA LCD with LED Backlight, Touch Panel
Display SSP - 19” (1280 x 1024) TFT SXGA LCD with LED Backlight, Touch
Panel
Customer : B / P / EV - 7” (800 x 480) TFT WVGA LCD with LED Backlight

Display SSP - Nil
Weight : SM-5300B - 11.5kg

SM-5300P - 11.8kg
SM-5300EV - 12.5kg
SM-5300SSP - 19.0kg
Product Information
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Printing : Print Media - Label / Receipt paper

Paper Width - 60mm (max.)
Print Speed - 120mm/s
* Subject to the sensitivity of print media
Print Width - 56mm
Print Length - 350mm (max.)
Max Roll Diameter - 105mm
Resolution - 200dpi
I/O : 1 x Ethernet 10/100 Base T

Interface 4 x USB (2.0)
Optional : AP-3001G (USB)

Interface BS-03 (USB)
Product Information
––––––––––––––––––––––––––––––––––––––––––––––
1.2 Operating Specification

1.2 Operating Specification
Power Source : AC Supply 100 ~ 240V (Auto-switching)
Power : AC Supply 100 ~ 120V_(nominal: 14W, 0.25A) / (max: 55W, 1.0A)

Consumption
AC Supply 220 ~ 240V_(nominal: 14W, 0.16A) / (max: 55W, 0.55A)
Frequency : 50 / 60Hz
Operating : -10 °C to +40 °C

Temperature
Operating : 15% to 85%RH

Humidity
*Specifications are subject to change without notice
Product Information
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1.3 Overall Diamension (in mm)
1.3 Overall Dimension (in mm)

1.3.1 Bench (B)
Product Information
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1.3.2 Pole (P)
Product Information
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1.3.3 Elevated (EV)
Product Information
––––––––––––––––––––––––––––––––––––––––––––––
1.3.4 Self Service Pole (SSP)
Product Information
––––––––––––––––––––––––––––––––––––––––––––––
1.4 Label & Receipt Specifications

1.4 Label & Receipt Specifications
Outer diameter of rolls: Maximum 105mm
Inner diameter of rolls: Minimum 40mm
Wide of label/linerless label: 60mm
WIDE OF LABEL / LINERLESS LABEL
LABEL TYPE LABEL SIZE PCS/ROLL

T1 60 x 28 1400
T2 60 x 31 1300
T3 60 x 34 1200
T4/T10 60 x 40 1000
T5/T11 60 x 43 960
T6 60 x 46 900
T7/T12 60 x 49 840
T8 60 x 55 750
T9 60 x 37 1100
S 40 x 28 1400
A/B 40 x 46 900
C 40 x 62 670
F1 – F99 (Free format) 60 (max) x 350 (max) -
REMARKS:
i) LABEL SIZE is in Width X Length and in millimeter unit.
ii) F1 to F99 is self-design free format label. Please note the minimum and maximum size.
Keysheet And Display
–––––––––––––––––––––––––––––––––––––––––––
2.1 Key Sheet Layout And Key Function

Key Sheet And Display
2.1.1 Key Sheet Layout
*Actual legends and symbols may differ depending on local regulations and requirements.
2.1.2 Key Function
Refer to the followings for detail explanation for each key on the key panel.
Key Button Key Function Description

ON/ OFF Key  Turn on/off the display.
0-9 key  Enter numeric data.

to
REZERO Key  Reset weight to "0".
TARE Key  Set or Clear the tare value.
CLEAR Key  Clear entered data.
–––––––––––––––––––––––––––––––––––––––––––
PLU Key  Calling up PLU in Registration mode.

 Used as ENTER key in programming mode.
MULTIPLY Key  Multiply the number for non-weighing product.

 Used as ESCAPE key in programming mode.
PRINT Key  Printing label or receipt in Registration mode.
FEED Key  Feed label or receipt.
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2.2 Operator And Customer Display Indicator Layout

2.2.1 Operator Display
1 5 2 6 3 13 4
7
12
8
9 11
10
No. Area /Function USAGE

1 Tare Display Display Tare Value
2 Weight Display Display Weight value
3 Unit Price Display Display Unit Price
4 Total Price Display Display Total Price
5 Zero Indicator Display when Scale is stable at the zero point
6 Net Indicator Display when Tare Subtraction is being performed
7 Mode Status Indicator Indicate the current status (Manual Mode or Prepack Mode)
8 Commodity Name Shows the Commodity Name of the called up PLU
9 Preset keys Used for calling up PLUs / Function keys
10 Next Page keys Turn to next page of Preset / Function keys
11 Function keys Used for calling up Clerk / Function keys
12 Scale Indicator Shows S when Scale is configure SERVER
Shows C when Scale is configure CLIENT
Shows L when Client is OFF LINE
13 Date & Time Show the current Date and Time
REMARKS:
1) PREV & NEXT keys will appears when there is more than 1 page of Preset/Function keys.
2) When in Prepack Mode, the Function keys at the bottom if the screen will not be shown.
3) Re-phrase image in Reg. Preset keys, need to select in Programming of Preset Keys.
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2.2.2 Self Service Display
1 2 3 4 5 6
No. Area /Function Usage

1 Tare Display Display Tare Value
2 Zero Indicator Display when Scale is stable at the zero point/value
3 Weight Indicator Display Weight or Net Weight Indicator
i) Display as “Net Weight” when Tare Subtraction is being performed
ii) Display as “Weight” when no tare performed
4 Weight Display Display Weight value
5 Unit Price Display Display Unit Price amount
6 Total Price Display Display Total Price amount
7 Data/Instruction Display Display data, operation, instruction, keypad and etc
Software Functional Structure
––––––––––––––––––––––––
MENU
Registration Programming Maintenance Report Closing Report

Web Browser Self Service Kiosk Queue Training Mode
Registration
Weighing Mode
Programming
PLU Preset Key Barcode PLU Related Traceability CCD EL Display

Product Info Customer Print Format Scroll Info Setup Advanced Setup E-Label
Maintenance
Maintenance Module Spec System Info USB Image Transfer User Spec SQL Log Restore
Data Transmission Viewer Scale Spec @ Label Cloud Config Info Collect USB Backup Restore
Maintenance
Scale Printer Database Hardware Test Scale IP Network Test
Service Advance Daily Scheduler Serial Port Config Date & Time Informat Server
Plug ‘N’ Weigh Setting Queue System Camera Maintenance Display Setting
Scale
W&M Spec Calibration IR Count Audit Trial Write Checksum Scale Level
––––––––––––––––––––––––
Printer
Printer Spec Printer Test Printer Server Config External Printer IP
Printer Spec
Printer 1 Printer 2
Printer Test
Status Sensor Firmware Thermal Head Cutter
Hardware Test
Input USB Ethernet Cash Drawer LCD RS232
Database
INIT Restore Database Migration Server IP

Backup Load Default Data Clear Open Transaction Transaction
Date and Time
Date Time
Service Advance
Printer Test E-Label RF Bridge VNC Kiosk Order

Test
W&M User TrueType Time Zone Hardware Informat MAC
Maintenance Font Config NTP/DST Auto Test Address
Config Firewall MAC Address Default Data USB Backup
Restore
Wireless Setting TWS TCP Test Touch Screen Replication Verifier
Calibration
––––––––––––––––––––––––
Serial Port
/dev/tty/S0 /dev/tty/S1 /dev/ttyTWSBS /dev/ttyTWSBS2
Network Test
Manual Servers
Daily Schedule
Hour Minute
User Spec
Barcode CCTV Communication Label Receipt Settings
Module Spec
Password CCD Others Colli Traceability Price List
Web Browser Language Proximity Card Auto Cutter
TWSWTCP Communication Queue System E-Label, Hi-Touch & InfoCard
Scale Spec
Scale Price Scale Tare Scale Operation Scale Tax
System Info
Scale Sub CPU Database Boot Flash System SD Card Bank Terminal
Note: To activate the highlighted functional in above, required to enable the spec.
I/O Port, Span Switch and W&M Sealing
––
4.1 I/O Port

I/O Ports, Span Switch And W&M Sealing
4.1 I/O Ports
4.1.1 Bench (B) / Pole (P)
Press Latch to rear direction to open the I/O Port Cover
Latch
Bottom View
SD Card insert direction
SD Card Protective Bracket
SD Slot
Cash Drawer
USB Port (x4)
Ethernet Port
Side View
––
4.1 I/O Port
4.1.2 Elevated (EV)

Unscrew the 2pcs Yuriya screw to
remove the bottom cover.
Cash Drawer USBx4 Ethernet
Unscrew the M3x8 binding head

screw to open the SD Card cover.
SD Card Insert Direction
Rear View from Operator Display
––
4.1 I/O Port
4.1.3 Self Service Pole (SSP)
Unscrew the 2pc Yuriya screw

to remove the bottom cover.
Cash Drawer USBx4 Ethernet
Location of SD Card SD Card Insert Direction
Rear View from Operator Display

Unscrew the M3x8 Sems
B screw to open the SD
Card cover.
I/O Port, Span Switch And W&M Sealing
––
4.2 Span Switch

4.2 Span Switch
Unscrew 2 pcs Sealing screw

to remove the bracket.
Enable
Disable
I/O Port, Span Switch And W&M Sealing
––
4.3 W&M Sealing

4.3 W&M Sealing
SM-5300 Model Variant & Sealing Position
Sealing Sticker
Sealing Screw
Sealing Thread
Sealing Cover
Note: We can use Sealing Screw & Thread or Sticker on the Sealing cover
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.1 Lever Adjustment

Initial Setup
5.1 Level Adjustment
Place the scale on the flat surface and adjust the

four legs until the bubble on the lever is in the
center as shown.
Bubble
 
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.2 Cassette Belt Tension and Label Guide Adjustment

5.2 Cassette Belt Tension and Label Guide Adjustment
Loosen the screw and

adjust the bracket for
Belt Tension becomes
the Tight (Up) or Loose
(Down).
5.3 Cassette Label Guide Adjustment
Yuriya
screw
Loosen the Yuriya screw

and adjust the Cassette
Label Guide position.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.3 Cassette Loading and Printing Option

5.3 Cassette Loading and Printing Option
If printer spec setting [143A016 Printer 1 Label/Receipt Control] is set to [0: By Sensor], the
table in below shows the holes setting for the cassette.
Unblock
Block (cover by white paper)
Label Printing
Receipt Printing
*Note: For Printer firmware version V12.80 and above.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.4 Sensor Location

5.4 Sensor Location
5.4.1 Peel Sensor
Peel Sensor:
When Gap Label Cassette to used.
5.4.2 Gap & Paper End Sensor
Label Gap Sensor:

When Gap Label Cassette to used.
Note: There are two position to set depend on

Label type.
5.4.3 Print Media Sensor
Print Media Sensor:

Depend on Cassette 3 hole covered to change the
LABEL or RECEIPT printing method.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.4 Sensor Location
5.4.4 Cassette Detection Sensor
If Cassette loading not properly, the switch will open

and the printing function will not working.
5.4.5 Printer Door Open/Close Sensor
If the Printer door not properly to closed, this switch

will open and the printing function will not working.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
5.5 Software Setup

5.5.1 Default Country SPEC
Note: Ensure the Span Switch is set to [Enable].
Procedure Picture
1) In Registration mode, press and follow by

key button to MENU  [MAINTENANCE] 
[MAINTENANCE]  [SERVICE ADVANCE] to go to
Service Advance mode.
2) Keying the Password and select [ENTER] button.
Password: 0953
3) Select [DEFAULT DATA].
4) In DEFAULT SPEC mode, select [LOAD FACTORY

DEFAULT].
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
Procedure Picture
5) If message appear as shown, select [MENU] to go

back to DEFAULT SPEC mode. Turn ON Span Switch
and proceed to Step 2 again.
6) Touch icon to select the country. And then click

[CONTINUE].
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
5.5.2 User SPEC
Procedure Picture

key button to MENU  [MAINTENANCE]  [USER
SPEC].
2) In USER SPEC mode, select the desired SPEC

option, e.g. [BARCODE].
Note:
Refer to Section 5.5.5.1 on SEARCH function
procedures
3) Select the desired SPEC option, e.g. [ITEM

BARCODE].
4) Touch the column and enter new setting or touch

the icon to select the new setting.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
Procedure Picture
5) Select [SAVE] button to save the changed setting.
5.5.3 Module SPEC
Procedure Picture

[MODULE SPEC].
2) Enter the Password and press [PLU] key button.
Password: 6289
3) In MODULE SPEC mode, select the desired SPEC

option, e.g. [e.LABEL, HI-TOUCH & INFO-CARD].
Note:
procedures:
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
Procedure Picture
5.5.4 Scale SPEC
Procedure Picture

key button to MENU  [MAINTENANCE]  [SCALE
SPEC].
2) Enter the Password and press key button.
Password: 3846
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
Procedure Picture
3) In SCALE SPEC mode, select the desired SPEC

option, e.g. [SCALE PRICE].
Note:
procedures:

Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
5.5.5 Weight & Measure SPEC
Procedure Picture

[MAINTENANCE]  [SCALE]  [W&M SPEC] to
go to W&M (Weight & Measure) SPEC mode.
2) Turn on the Span Switch and press key

button.
3) In W&M SPEC mode, select desired SPEC option,

e.g. [W&M SCALE].
Note:
procedures
4) Touch icon to select the new setting.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
Procedure Picture
5.5.5.1 SEARCH Function Procedure:
Procedure Picture
1) Touch [SEARCH] button.
2) Touch the “Search By” column area.
3) Keyboard screen will pop out. Enter the SPEC no.

or key word follow by [ENTER] button.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
Procedure Picture
4) Message will display on screen indicating the search

results as shown.
Spec found
Spec not found
5) All related SPEC would display on the screen.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
5.5.6 Date and Time
Procedure Picture

[MAINTENANCE]  [DATE AND TIME] to go to
Date And Time menu.
2) At Date mode, use arrow key to select the

“Year” and select the date.
4) Select [TIME] to go to Time mode, then press

“Number” button to enter the time.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
Procedure Picture
5) Select [SAVE] button to save the change setting.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.5 Software Setup
5.5.7 Daylight Saving Time
Procedure Picture

[MAINTENANCE]  [SERVICE ADVANCE] to go
to Service Advance mode.
Password: 0953
3) In Service Advance mode, select [TIME ZONE /

NTP / DST CONFIG].
4) Set the setting and touch [SAVE] button to save

the setting changed.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.6 Span Adjustment (Weight Calibration)

Note: Ensure the Span Switch is set to [Enable].
Procedure Picture

[MAINTENANCE]  [SCALE]  [CALIBRATION]
to go to calibration mode.
2) In Calibration mode, check the setting and touch

[NEXT] to continue.
3) Ensure there is no weight on the platter, and touch

[NEXT].
4) Wait for Zero Weight calibration in progress.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Procedure Picture
5) Put capacity weight [e.g. 15Kg] on the platter and

touch [NEXT].
6) Waiting for Full Weight calibration in progress.
7) Screen shows “CALIBRATION COMPLETE”

indicating the process is completed.
Initial Setup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5.7 From Service Screen Exit to Main Menu Screen

5.7 From Self Service Screen Exit to Main Menu Screen
Procedure Picture
1 2
1) In the Registration Mode screen, touch the
4 3
Top/Bottom display corner area point follow by
1  2  3  4
.
Note: Ensure the Weight is zero modes.
2) Keying the Password [1234] (default) and touch

[Enter] button.
Note: If touch the [Back] button, the display will go

back to Registration Mode screen.
3) Touch [Quit] button to enter Self-Service Main

Menu.
4) This is SM-5300SSP Self-Service Pole Main Menu. If

want return to Self Service Registration Mode screen
touch [Self Service] button.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6.1 Network Setup

System Setup
6.1 Network Setup
6.1.1 Network Configuration
Procedure Picture

[MAINTENANCE]  [SCALE IP] to go to SCALE IP
mode.
2) Enter setting (Interface, Address, Net Mask,

Gateway, DNS) and touch [SAVE] button.
3) Select [YES] button to save the changed setting.
Note:
If select [NO] button will return to SCALE IP mode.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6.1 Network Setup
6.1.2 Scale MAC Address
Procedure Picture

key button go to MENU  [MAINTENANCE] 
to Service Advance maintenance mode.
Password: 0953
3) In Service Advance mode, touch [MAC

ADDRESS].
4) Editing the MAC Address and then press (Print)

key or select [SET] button to save the changed
setting.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6.1 Network Setup
6.1.3 VNC Password
Procedure Picture

Service Advance maintenance mode.
Password: 0953
3) In Service Advance mode, touch [VNC

PASSWORD].
4) Touch the column of “Enter New Password”.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6.1 Network Setup
Procedure Picture
5) Keying the Password (max. 8 number/character)
6) Touch the column of “Confirm New Password”.
7) Keying the same Password for confirmation.
8) Touch [SAVE] to save the setting.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6.1 Network Setup
Procedure Picture
9) Touch [YES] to reboot the scale.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6.2 Wireless Adapter Setting

6.2.1 WLAN AP-3001G Setup
Procedure Picture

Service Advance maintenance mode.
Password: 0953
3) In Service Advance mode, touch [WIRELESS

SETTING].
4) Touch the column of “ESSID”.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Procedure Picture
5) Keying the ESSID. (E.g. SM-5300). Then touch

[ENTER].
6) Select the column of “SECURITY MODE”.
7) Select desired security mode (E.g. WPA2PSK), then

touch [SAVE] to save change setting.
8) Select the column of “KEY”.
System Setup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Procedure Picture
9) Keying the Password. (E.g. 1234567890). Then

touch [ENTER].
10) Touch [SAVE] button to save setting changed.
11) Setting Successfully changed.
Hardware Test And Maintenance
–––––––––––––––––––
7.1 Internal Count

7.1 Internal Count Mode
Procedure Picture

[MAINTENANCE]  [SCALE]  [IR COUNT] to
go to Internal Count mode.
2) Internal Count mode.
No Weight
Full Weight
–––––––––––––––––––
7.2 Printer Test

7.2 Printer Test
7.2.1 Sensors Status
Procedure Picture

[MAINTENANCE]  [PRINTER]  [PRINTER
TEST] to go to printer test mode.
2) In Printer Test menu, select [STATUS] will show

the status of Printer.
3) Open the scale front door; the [Head Open]

check box will appear tick mark that means the Head
Open Switch is working.
4) Pull out the Cassette a little bit; the [Cassette

Open] check box will appear tick mark that means
the Head Open sensor is working.
–––––––––––––––––––
7.2 Printer Test
Procedure Picture
5) Take a label paper and place in front of the peel

sensor, and then check the [Peel Sensor] check box
will appear tick mark, that means the peel sensor is
working.
6) Remove the cassette and the hole [2] is covered,

then put back the cassette to the scale, and check the
[Receipt] check box will appear tick mark.
–––––––––––––––––––
7.2 Printer Test
7.2.2 Sensor Calibration
7.2.2.1 Gap Sensor Calibration
Procedure Picture

2) In Printer Test menu, select [SENSOR].
3) Under “Gap” column, touch [Deep Calibration]

to calibrate the gap sensor. A reading of Minimum,
Maximum and Threshold will appear.
Note:
Threshold value is total of min. + max. divided by 2.
4) Touch [Lite Calibration] to calibrate the gap

sensor. A reading of Minimum, Maximum and
Threshold will appear.
Note:
Threshold value is total of min. + max. divided by 2.
–––––––––––––––––––
7.2 Printer Test
7.2.2.2 Peel Sensor Calibration
Procedure Picture

3) Under “Peel” column, Touch [Calibration] to

calibrate the Peel Sensor. A reading of Minimum,
Maximum and Threshold will appear.
–––––––––––––––––––
7.2 Printer Test
7.2.2.3 Paper End Sensor Calibration
Procedure Picture

3) Under “Paper End” column, Touch [Calibration]

to calibrate the Paper End Sensor.
4) Remove the label from cassette (without any label

or receipt paper) and put back to scale. Then select
[YES].
–––––––––––––––––––
7.2 Printer Test
Procedure Picture
5) A reading of Minimum, Maximum and Threshold will

appear. Then touch [Calibration] button again.
6) Put back the label to cassette. The Threshold value

should be lower than without label/receipt paper
value. (E.g. 267 lower than 993)
–––––––––––––––––––
7.2 Printer Test
7.2.3 Thermal Head Type Detection
Procedure Picture

2) In Printer Test menu, select [THERMAL] and

touch [DETECT] to read the Printer Thermal head
type.
–––––––––––––––––––
7.3 Database Maintenance

7.3.1 Database Initialization
Procedure Picture

[MAINTENANCE]  [DATABASE] to go to
DATABASE mode.
2) In Database menu, select [INIT].
3) Select the desired any or all database, then touch

[START] button to start initialization.
4) Select [YES] to confirm initialization database.
–––––––––––––––––––
Procedure Picture
5) Waiting for initialization progress.
6) Initialization database successfully.
7.3.2 Database Clear Open Transaction
Procedure Picture

DATABASE mode.
2) In Database menu, select [CLEAR OPEN

TRANSACTION].
–––––––––––––––––––
Procedure Picture
3) Select [YES] button.
4) Waiting for database clear open transaction in

progress.
5) Clear Open Transaction Database successfully.
7.3.3 Load Default Data
Procedure Picture

DATABASE mode.
–––––––––––––––––––
Procedure Picture
2) In Database menu, select [LOAD DEFAULT

DATA].
3) Select [YES] to confirm loading the default data.
4) Waiting for default data loading in machine.
5) Loading default data successfully.
–––––––––––––––––––
7.3.4 Database Backup

This “Database Backup” method is allow the scale to back-up data file for further “Database Restore”
and “Database Migration” to use.
(Note: Please refer to “7.3.5 Database Backup” and “7.3.6 Database Migration”).
Ethernet Ethernet
Cable Cable
Switch
Procedure Picture

Database mode.
2) In Database menu, select [BACKUP].
3) Select [YES] to confirm backup database.
–––––––––––––––––––
Procedure Picture
4) Waiting for backup database in process.
5) Backup database successfully.
Note: From below Step 6 to 10 is show the backup file

location in scale.
6) In PC, run the Filezilla Client program.
7) Keying the scale IP address, User name and

Password. Then click [Connect] to connecting the
scale.
IP address: 192.168.XXX.XXX
User: root (Default)
Password: teraoka (Default)
8) Under the [root] directory, double click [..] to go to

upper level directory.
–––––––––––––––––––
Procedure Picture
9) Under [/] directory, select [opt] folder.
10) Select [database] folder.
11) The display will show the backup file E.g.

[SM880.dat_backup.zip].
Note:
Please copy backup file to PC any desired folder
location (e.g. C drive) for further database restore to
used.
–––––––––––––––––––
7.3.5 Database Restore

- This “Database Restore” method is allow to restore the database backup file from one scale to the
other scale in same PCScale software version.
- Please refer to instruction of “7.3.4 Database Backup” for database backup file.
(Note: For those database restore in different PCScale software version please follow the instruction of
“7.3.6 Database Migration”.)
Ethernet Ethernet
Cable Cable
Switch
Procedure Picture

scale.
3) Under the [root] directory, double click [..] to go

to upper level directory.
–––––––––––––––––––
Procedure Picture
5) Open the [database] folder.
6) From PC copy the previous save backup file E.g.

[SM880.dat_backup.zip] to inside this database
folder.
7) In Scale Registration mode, press and follow
by key button go to MENU  [MAINTENANCE]

 [MAINTENANCE]  [DATABASE] to go to
Database mode.
–––––––––––––––––––
8) In Database menu, select [RESTORE].
9) Select [YES] to confirm restore database.
10) Waiting for restore database in process.
11) Restore database successfully. Click [OK] to exit.
–––––––––––––––––––
7.3.6 Database Migration

- This “Database Migration” method is allow to migrate the database backup file from one scale to the
other scale in different PCS version.
- Please refer to instruction of “7.3.4 Database Backup” for database backup file.
(Note: Ensure migrate the file from “Lower” to “Upper” PCScale software version)
Ethernet Ethernet
Cable Cable
Switch
Procedure Picture

scale.
3) Under the [root] directory, double click [..] to go

to upper level directory.
–––––––––––––––––––
Procedure Picture
5) Open the [database] folder.
6) From PC copy the previous save backup file E.g.

[SM880.dat_backup.zip] to inside this database
folder.
7) In Scale Registration mode, press and follow
by key button go to MENU  [MAINTENANCE]

 [MAINTENANCE]  [DATABASE] to go to
Database mode.
–––––––––––––––––––
Procedure Picture
8) In Database menu, select [DATABASE

MIGRATION].
9) Select [YES] button.
10) Waiting for database migration in progress.
11) Migration Database successfully. Click [OK] to

exit.
–––––––––––––––––––
7.3.7 USB Backup / Restore

- Plug in the USB storage device to scale USB port.
USB Storage Device
7.3.7.1 USB Backup

(Note: Make sure the Backup data file restore for other scale is the same PCScale software version.)
Procedure Picture

[USB BACKUP/RESTORE] to go to USB
Backup/Restore mode.
2) Select [MANUAL BACKUP].
3) Select the desired data and touch [CONFIRM]

button.
4) Select the USB storage disk [USB 1 (/dev/sda1)]

and click [CONFIRM] button to start backup the file.
–––––––––––––––––––
Procedure Picture
5) Data backup in USB storage device is successfully.

Then touch [OK] and [EXIT] (x2) return back to USB
Backup/Restore menu.
6) In USB Backup/Restore menu, select [SCHEDULE

BACKUP] to set the backup schedule.
7) Select [SCHEDULE WEEKLY BACKUP] or

[SCHEDULE DAILY BACKUP].
–––––––––––––––––––
Procedure Picture
8) Set the desired setting and click the [CONFIRM].
Weekly Backup screen
Daily Backup screen
–––––––––––––––––––
7.3.7.2 USB Restore

(Note: Make sure Backup data file restore from other scale is the same PCScale software version.)
Procedure Picture

[USB BACKUP/RESTORE] to go to USB
Backup/Restore mode.
2) In USB Backup/Restore mode, Select [RESTORE

MANUAL BACKUP].
3) Select the USB storage disk [USB 1 (/dev/sda1)]

and touch [CONFIRM] button.
4) Select the desired data and touch [CONFIRM]

button to start restore the backup file.
–––––––––––––––––––
Procedure Picture
5) Data restored from USB storage device is

successfully.
–––––––––––––––––––
7.4 Hardware Test

7.4 Hardware Test
7.4.1 Input
Procedure Picture

[MAINTENANCE]  [HARDWARE TEST] to go to
Hardware Test menu.
2) At Hardware Test menu, touch [INPUT] then press

scale key button, scan barcode or slide the magnetic
card.
3) The screen will show the value (Value may different

depend on different data input). If not any response on
the screen that mean the input test fail.
–––––––––––––––––––
7.4 Hardware Test
7.4.2 USB
Procedure Picture

Hardware Test menu.
2) At Hardware Test menu, connect USB

keyboard/Mouse to scale USB port, then select [USB]
and touch [DETECT] button.
3) If Ok, the screen will display message [I:

Bus=0003 Vendor=413c Product=2106…], If fail
the message will display [NO USB HID DEVICE
DETECTED].
Ok
Fail
–––––––––––––––––––
7.4 Hardware Test
7.4.3 Ethernet
Procedure Picture

Hardware Test menu.
2) At Hardware Test menu, connect Ethernet LAN

cable from PC to Scale and select [ETHENET], then
touch [DETECT eth0] button. (Ensure the PC &
Scale is to set the IP Address already)
3) Scrolls down the screen will display the Ethernet

information, TX and RX data transit rate. Please check
the RX & TX data transit rate as below.
Example for OK:

RX bytes: 2394444 (2.2 MiB)
TX bytes: 26683491 (27.1 MiB)
Example for Fail:

RX bytes: 0 (0.0 b)
TX bytes: 0 (0.0 b)
–––––––––––––––––––
7.4 Hardware Test
7.4.4 Drawer
Procedure Picture

Hardware Test menu.
2) At Hardware Test menu, select [CASH DRAWER]

then connect the Cash Drawer cable to the Scale cash
drawer port.
3) Touch [OPEN] the status message will show

[OPENED] and the Drawer door should be open.
Note:
i. Sometime the cash drawer not opening maybe is
the powers energize not enough, when this case
happening can try to set the different value e.g.
[100ms] in Drawer1 Open Pulse Width.
ii. This scale are allow to support 2 unit cash drawer
at the same time in 1 cash drawer port, but need
to using special cable for connecting 2 unit.
–––––––––––––––––––
7.4 Hardware Test
7.4.5 LCD
Procedure Picture

Hardware Test menu.
2) At Hardware Test menu, select [LCD].
–––––––––––––––––––
7.5 Touch Screen Calibration

Procedure Picture

to Service Advance maintenance mode.
Password: 0953
3) In Service mode, touch [TOUCH SCREEN

CALIBRATION].
4) Touch and hold [Circle point] 2 second at left

side top corner.
–––––––––––––––––––
Procedure Picture

side bottom corner.
6) Touch and hold [Circle point] 2 second at right

side center area.

side center area.
8) Touch and hold [Circle point] 2 second at center

top area.
–––––––––––––––––––
Procedure Picture
9) If completed, the screen will display message

[Touch Screen Calibration Success], press and
hold anywhere for 3 second will to exit.
–––––––––––––––––––
7.6 Write AD Checksum

Note:
1) Ensure the Span Switch is set to “Enable”.
2) This procedure will done when the scale replacement a new AD board.
Procedure Picture

[MAINTENANCE]  [SCALE] to go to DATABASE
mode.
2) At Scale menu, select [WRITE CHECKSUM].
3) Keying the Password or Enable the Span Switch,

then touch [CONFIRM] button.
4) Waiting for write checksum in process.
–––––––––––––––––––
Procedure Picture
5) Write Checksum successfully.
–––––––––––––––––––
7.7 System Information

Procedure Picture

[SYSTEM INFO].
2) In System Info mode, select [SCALE] will show the

information of “Software Version”, “Model Name”, “AD
Version”, “Checksum” and “QT version”
3) Select [SUBCPU] will show the information of

“Printer version”, and “Printer Boot Loader version”.
4) Select [BOOT FLASH] will show the information of “Boot

Flash” and “Boot Loader”.
–––––––––––––––––––
Procedure Picture
5) Select [DATABASE] will show the quantity of

“PLU”, “Main Group” and “Department”.
6) Touch arrow button to go to next screen, and

select [SYSTEM] will show the information of “Linux
Operating System version”, “Memory Capacity” and
“Disk Space”.
7) Select [SD CARD] will show the information of

“Manufacturer ID”, “OEM ID”, “Name”, “Size” and
“Manufacturing Date”.
8) Select [BANK TERMINAL] will show the

information of “Message Module Checksum” and “Bank
Terminal Interface checksum”.
––––––––––––––––––––
7.8 VNC Client Theme Viewer

7.8 VNC Client Theme Viewer
Ethernet Ethernet
Straight Straight
cable cable
HUB
i. Connect the Ethernet Straight cable from PC to HUB.

ii. Connect the Ethernet Straight cable from SM-5300 to HUB.
Procedure Picture
1) Open any VNC Client program. (Eg. vncviewer)
2) Keying the SM-5300 machine IP address [E.g.

192.168.XXX.XXX] and then click [Connect] button.
3) The PC will link and show the display from SM-5300

machine.
–––––––––––––––––––
7.9. Maintenance
7.9 Maintenance
7.9.1 Thermal Head Cleaning
To maintain good quality printouts and long life span for the thermal print head, regular cleaning of the
thermal print head is required. Please use the cleaning kit supplied with the product.
Instruction
1. Turn OFF Scale by Main Power Switch.
2. Open the printer door by pulling the printer latch outward horizontally.
3. Swing open the printer door in a clockwise direction.
4. Pull out the cassette horizontally.
5. Use the tip of the cleaning tool to clean the thermal head portion (Green part):
CAUTION
Use only the cleaning pen from the provided cleaning kit.
Do not clean or try to remove dirt or anything sticking on thermal head with sharp objects – this will
DAMAGE the thermal print head.
6. After cleaning, push back the cassette into the main unit until a lock sound is heard.
7. Close the printer door by pushing at the lower area of the printer door until a lock sound is heard.
Refer to diagram below:
Push HERE to lock the printer door
8. Turn ON the scale, and depress [FEED] key to feed label/receipt.
–––––––––––––––––––
7.9. Maintenance
7.9.2 Scale Surface Cleaning

Clean scale surfaces and platter periodically with a soft damp cloth. Do not use alcohol or detergent.
7.9.3 Dismantled Thermal Head
1) Push the printer button 2) Press the two latches from 3) Press the two latches from
slide to left to open the printer the rear side. the front side.
door and remove the cassette
kit.
4) Disconnect the Thermal 5) Loosen the 2pc screws. 6) Remove the Thermal Head.
Head cable connector.
–––––––––––––––––––
7.9. Maintenance
7.9.4 Important Note to open Display Rear Cover
When loosen the 8pc screw to open the display rear cover, please ensure to LIE DOWN the machine
as below picture and hand HOLD the front display panel, this is avoiding in-front display panel too
heavy to drop down.
Table
Firmware Upgrading
––––––––––––––––––––––––––––––––––––––––––––––
8.1 PCScale Software

Firmware Upgrading
8.1 PCScale Software
Procedure Picture
1) Open and run the FTP client program, e.g.

[FileZilla].
2) Enter the scale IP address, User [root] and

Password [teraoka], then click the [Quickconnect]
button.
3) Double click the [ .. ] symbol to go to upper level.
4) Copy and paste the upgrading PCScale software

(Installer) under the [ / ] directory. After PCScale
software upgrading completed need to reboot the scale
power.
Firmware Upgrading
––––––––––––––––––––––––––––––––––––––––––––––
8.2 Printer Firmware

Procedure Picture
1) In Registration mode, select [MENU] 

[MAINTENANCE]  [MAINTENANCE] 
[PRINTER]  [PRINTER TEST] to go to printer
test mode.
2) In Printer Test menu, touch [FIRMWARE].
3) Touch [READ] to reading the current firmware

version. (The below column will show the new
firmware version).
4) Touch [UPDATE] button.
Firmware Upgrading
––––––––––––––––––––––––––––––––––––––––––––––
Procedure Picture
5) Touch [YES] to confirm start updating the firmware.
6) Waiting for firmware upgrading process.
7) Firmware updated successfully.
8) Touch [READ] again to confirm the new firmware

version is updated.
Major Parts Disassembly
–––––––––––––––––––––––––––––––––––––
9.1 SM-5300B
9.1 SM-5300B
9.1.1 Disassembly of Platter Support and Top Cover
Step 1:
44017007000101
Platter AA (SM-5300)
Step 2:
44017002801102
Cover AK (Bench Cus Inner)
44017002801000
Cover AJ (Bench Cus Outer)
–––––––––––––––––––––––––––––––––––––
9.1 SM-5300B
Step 3:
101 101
101
44017008800101 101
Support AA (Platter Support)
Step 4:
44017002801704
Cover AQ (Main Top W 55 PRT)
102
Screw Type: 102
102 102 102
101 – Sems B M4x16
102 – Sems B M4x20
–––––––––––––––––––––––––––––––––––––
9.1 SM-5300B
9.1.2 Disassembly of Customer Display LCD
Step 1:
101
101
101
Step 2:
103
44016701809600 103 12AXLCD0CDTT07
Bracket DR(& Inch LCD-Holder Bkt) 7Inch LCD Panel CDT-T-0700-008 (A0)
Item 6
44017001800502
103
Bracket AE (Bench PCB)
103
102
102
104
102
44016701809600
Bracket DR(7 Inch LCD-Holder Bkt)
Screw Type:
101 – Binding Head M3x8 44017090300100
102 – Binding Head M3x4 SM5300 Cus Disp Blk AA (LVDS)
103 – Binding Head M3x3
–––––––––––––––––––––––––––––––––––––
9.1 SM-5300B
9.1.3 Disassembly of Base BD, Keyboard and Operator Display LCD

Step 1:
101
101
101
Step 2:
102
12MSSDC0SDAE08 102
SDSDAE-008G SANDISK 102 Item 1
102
44017090100200
44017090200100 I.MX6S (REV1.2) CPU BD
SM-5300 Base BD
Screw Type:
–––––––––––––––––––––––––––––––––––––
9.1 SM-5300B
Step 3: 102
102
102
102
101 101 101

101 101 101
101 101
44017008800303
Support AC (OP PCB)
Step 4:
12MXLCD0QTPB7D Item 5
7 Inch LCD QTPB7D0072 (Holitech)
44017090400100
SM-5300 Keyboard
Item 2
44017002300102
103 Case AA (7IN OP-INPANE Front W)
Screw Type:
101 – Binding Head M3x12 12S0TSP0G2T200
102 – PT Screw M3x8 Panasonic 7TP EMU601G2T200
–––––––––––––––––––––––––––––––––––––
9.1 SM-5300B
9.1.4 Disassembly of Power Unit
101
101 101
101
Item 3
12PNPWUOTSS100
44017004800100 SPS TSS100
Insulator AA (Power Supply)
Screw Type:
101 – Pan S Tiet M3x8
102
–––––––––––––––––––––––––––––––––––––
9.1 SM-5300B
9.1.5 Disassembly of AD Board
Step 1: 101
101
Step 2:
44017001800201
Bracket AB (AD)
Item 4
44016790300400
SM5500 I/F Blk AD (SM_07 AD)
102
Screw Type: 102
–––––––––––––––––––––––––––––––––––––
9.2 SM-5300P
9.2 SM-5300P
9.2.1 Disassembly of Pole, Customer Display Board and LCD
Step 1:
Item 7
44017002800202
Cover AB (Pole Cus Display)
12MXLCD0QTPB7D
7-Inch LCD QTPB7D0072 (Holitech)
44017002800500
Cover AE (Pole Bottom S)
Step 2:
44017007000101
Platter AA (SM-5300) 44017090300300
IO Blk AC (Rev-E, Holitech)
Item 5
102
102 103
102
101
101
Screw Type:
101 – Sems B M4x14 101
101
–––––––––––––––––––––––––––––––––––––
9.2 SM-5300P
Step 3:
44017002800405
Cover AD (Pole Cus Bottom B)
–––––––––––––––––––––––––––––––––––––
9.2 SM-5300P
9.2.2 Disassembly of Top Cover

Step 1:
101
101
44017008800101 101
101
Support AA (Platter Support)
Step 2:
44017002801704
Cover AQ (Main Top W 55 PRT)
102
Screw Type:
102 102 101
101 – Sems B M4x16 102
102 – Sems B M4x20
–––––––––––––––––––––––––––––––––––––
9.2 SM-5300P
9.2.3 Disassembly of Base BD, Keyboard and Operator Display LCD
Step 1:
101
101
101
Step 2:
102
102
12MSSDC0SDAE08
SDSDAE-008G SANDISK 102
102
44017090100200
44017090200100 I.MX6S (REV1.2) CPU BD
SM-5300 Base BD
Item 1
Screw Type:
–––––––––––––––––––––––––––––––––––––
9.2 SM-5300P
Step 3: 102
102
102
102
101 101 101

101 101 101
101 101
44017008800303
Support AC (OP PCB)
Step 4:
Item 6
12MXLCD0QTPB7D
7 Inch LCD QTPB7D0072 (Holitech)
44017090400100
Item 2 SM-5300 Keyboard
103
44017002300102
Case AA (7IN OP-INPANE Front W)
Screw Type:
12S0TSP0G2T200
102 – PT Screw M3x8
Panasonic 7TP EMU601G2T200
–––––––––––––––––––––––––––––––––––––
9.2 SM-5300P
9.2.4 Disassembly of Power Unit
101
101 101
101
Item 3
12PNPWUOTSS100
44017004800100 SPS TSS100
Insulator AA (Power Supply)
Screw Type:
101 – Pan S Tiet M3x8 102
102 – Binding Head
M3x4
–––––––––––––––––––––––––––––––––––––
9.2 SM-5300P
9.2.5 Disassembly of AD Board

101
Step 1:
101
Step 2:
44017001800201
Bracket AB (AD)
Item 4
44016790300400
SM5500 I/F Blk AD (SM_07 AD)
102
Screw Type: 102
HARDWARE DETAILS
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
10.1 Block Diagram

Hardware Details
10.1 Block Diagram
10.1.1 Bench (B) & Pole (P)
HARDWARE DETAILS
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
10.1 Block Diagram
10.1.2 Elevated (EV) & Self Service Pole (SSP)
Hardware Details
–––––––––––––––––––––––––––––––––––––––––––––––––––––
10.2 Base Board (TWB-13670-0 RevG) (For Bench & Pole)

10.2 Base Board (TWB-13670-0 Rev G) (For Bench & Pole)
CN10 CN6 CN11 CN1 CN12 CN5
Component
Side
CN16 CN9 CN8 CN15 CN4

CN14 CN3
Solder
Side
CN7
Connector Description
CN1 Touch Panel Interface
CN3 Power Supply DC 24V Input
CN4 Ethernet 10/100 Base-T Connector (RJ-45) & Dual USB Port V2.0 (x2)
CN5 Dual USB Port V2.0 (x2)
CN6 Cash Drawer Interface
CN7 Operator LCD Display Interface
CN8 Customer LCD Display Interface
CN9 Thermal Head, Printer Sensor and Stepper Motor Interface
CN10 Keypad Interface
CN11 Debug Port
CN12 SD Card Slot
CN14 AD Board Interface
CN15 SM-5500SSP 19” AUO Display Interface
CN16 LED Indicator with Present Sensor (For future used)
Hardware Details
–––––––––––––––––––––––––––––––––––––––––––––––––––––
10.2 Base Board (TWB-13670-0 RevG) (For Bench & Pole)
Printing Type Jumper Setting

Jumper Label Linerless
JP2 Open Short
JP3 Short Open
JP5 1-2 1-2
JP6 1-2 2-3
JP8 2-3 1-2
JP9 2-3 2-3
JP17 2-3 1-2
Hardware Details
–––––––––––––––––––––––––––––––––––––––––––––––––––––
10.3 Base Board (TWB-14000-0 Rev C) (For Elevated & Self Service)
Component
Side
Solder
Side
CN3
Connector Functional Listing

CN1 Touch Panel Interface
CN3 Operator Display Interface
CN4 Customer Display Interface
CN5 SM-5500SSP 19” AUO Display
CN8 Keypad Interface
CN9 Base Board to Relay Board Interface
CN10 Internal USB
CN11 SD Card Slot
CN12 Infrared Interface (For LCD Activation)
CN13 Touch Panel Extension Interface
Hardware Details
–––––––––––––––––––––––––––––––––––––––––––––––––––––

JP6 1-2 Open
JP7 Open Open
Customer Display Backlight Jumper Setting

Jumper Elevated (EV) Self Service (SS)
JP17 1-2 2-3
Component
Side
Hardware Details
–––––––––––––––––––––––––––––––––––––––––––––––––––––
10.4 Relay Board (TWB-14010-0 Rev B) (For Elevated & Self Service)
10.4 Relay Board (TWB-14010-0 Rev A) (For Elevated & Self Service)
CN1 CN8 CN5 CN3
CN6 CN7 CN4 CN9 CN10 CN2
Connector Functional Listing

CN1 Cash Drawer Connector (RJ-11)
CN2 DC 24V to Base Board
CN3 Base Board to Relay Board interface
CN4 Internal USB
CN5 AD Board Interface
CN6 Ethernet 10/100 Base-T Connector (RJ-45)
CN9 Power Supply DC 24V Input
CN10 Thermal Head, Printer Sensor and Stepper Motor Interface

JP1 1-2 Open
JP2 1-2 Open
JP3* 1-2 Open
* This jumper implements from Relay Board TWB-14010-0 Rev. C above
Port Pin Configuration
–––––––––––––––––––––––––––––––––––––––––
11.1 Ethernet Port / USB Port / Cash Drawer Port

Port Pin Configuration
11.1 Ethernet Port / USB Port / Cash Drawer Port
Scale side Ethernet Port (RJ45)
Pin 1 Pin 8
Pin Signal
1 TX+
2 TX-
3 RX+
4 NC
5 NC
6 RX-
7 NC
8 NC
USB Port
Pin 1 Pin 4
Pin Signal
1 +5V
2 USB D-
3 USB D+
4 GND
Cash Drawer Port (RJ11)
Pin 1 Pin 6
Pin Signal
1 NC
2 Drawer Open
3 Drawer Status
4 24V
5 NC
6 GND
Revision Records
––––––––––––––––––––––––––––––––––––––––––––––––––––––
SM-5300 (Doc. No. SER-SM-087)

RevisionRecords
Serial No. Date Description of Changes Software Version Remarks

001 01 Jun 2014 First Release V15.33.33-3 Tentative
Edition
002 05 Aug 2014 1) Adding the Loadcell type on V15.37.36-5 Edition 1
the specification.
2) Updating the block diagram of
Bench and Pole type.
3) Update model specification for
NAND flash memory replace by
SD Card 8GB.
4) Update model specification for
CPU A8 replaced by IMX6.
5) Adding the Cutter Safety
Information.
6) Adding the drawing of W&M
Sealing.
7) Adding the procedure of VNC
Password.
8) Adding the procedure of
Wireless adapter setting (AP-
3001G).
9) Adding the procedure of Base
Station (BS-03) setup.
10) Adding the Major Parts
Disassembly drawing of Bench
and Pole Type.
11) Adding the information of EV
and SSP in model specification.
12) Adding the Port pin
configuration of Cash Drawer
port.
13) Adding the dimension of EV
and SSP type.
14) Adding the Block Diagram of
EV and SSP type.
15) Change the photo for new
design of Bench and Pole I/O
port.
16) Adding the I/O port and SD
Card insert direction of EV and
SSP type.
17) Adding the procedure of Self
Service Screen Exit to Main Menu
Screen.
18) Adding the Self Service
display indicator layout.
Revision Records
––––––––––––––––––––––––––––––––––––––––––––––––––––––
SM-5300 (Doc. No. SER-SM-087)
Serial no. Date Description of Changes Software Version Remarks

19) Adding the Instruction of VNC
Client theme viewer.
20) Adding the Information of
Carefully to open the display rear
cover.
21) Adding the PCB connector
interface and Jumper setting of Base
Board & Relay Board.
22) Adding the Information of
Hazardous Material.
23) Editing the procedure of
Database backup, Database Restore
and Database Migration.
24) Editing the Instruction of Sensor
Calibration.
25) Editing the information of
functional structure.

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SERVICE MANUAL

COPYRIGHT © 2010 TERAOKA WEIGH-SYSTEM PTE. LTD.

5.7 From Self Service Screen Exit to Main Menu Screen....................................................... 55

9.1.5 Disassembly of AD Board ............................................................................... 115

SM-5300 Service Manual |4

Teraoka Weigh-System Private Limited

SM-5300 Service Manual |5

FOR PLUGGABLE EQUIPMENT, THAT THE SOCKET-OUTLET SHALL BE INSTALLED NEAR

POUR LE MATÉRIEL RACCORDÉ PAR PRISE DE COURANT, LE SOCLE DE PRISE DE

SM-5300 Service Manual |6

DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY

THE BATTERY MAY BE REGULATED BY NATIONAL OR LOCAL REGULATION. PLEASE

SM-5300 Service Manual |7

Cutter Safety Information

Caution For Pinching Hand

ATTENTION RISQUE DE PINCEMENT

Caution For Cutter

3. Please keep hands clear while operating.

SM-5300 Service Manual |8

Federal Communication Commission Interference Statement

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement: (Canada)

SM-5300 Service Manual |9

IDA Compliance Statement: (Singapore)

This equipment registered to comply with IDA (Info-Communications Development Authority of

Treatment And Recovery of WEEE

To all user of DIGI product in the European Union

Thank you for using DIGI product.

o Printed circuit boards

o Toner cartridges, liquid

Items Y N Identification Removal procedure Comments

o Cathode ray tubes.

o Gas discharge lamps.

1. Lithium Battery. Refer to

Items Y N Identification Removal procedure Comments

2. Keyboard - 9.1.3 Disassembly of - 9.1.3 Disassembly of

3. Power Unit - 9.1.4 Disassembly of - 9.1.1 Disassembly of

4. AD Board - 9.1.5 Disassembly of - 9.1.1 Disassembly of

Items Y N Identification Removal procedure Comments

2. Keyboard - 9.2.3 Disassembly of - 9.2.3 Disassembly of

3. Power Unit - 9.2.4 Disassembly of - 9.2.2 Disassembly of

4. AD Board - 9.2.5 Disassembly of - 9.2.2 Disassembly of

5. IO Board - 9.2.1 Disassembly of - 9.2.1 Disassembly of

Items Y N Identification Removal procedure Comments

2. Customer Display LCD - 9.1.2 Disassembly of - 9.1.1 Disassembly of

2. Customer Display LCD - 9.2.1 Disassembly of - 9.2.2 Disassembly of

1.1 Model Specification

CPU : iMX6Solo Single Core Arm Cortex® A9™ 1GHz

SD Card : 8GB Class 10 SDHC Card

RAM : On board 512MB DDR3

Capacity : 6kg (3kg and less, e = 1g / more than 3kg, e = 2g)

Keyboard : 23 x Alphanumeric Function Keys

Display : 1/3000, 1/6000 or 1/7500 (Single-interval)

Customer : B / P / EV - 7” (800 x 480) TFT WVGA LCD with LED Backlight

Weight : SM-5300B - 11.5kg

1.1 Model Specification

Printing : Print Media - Label / Receipt paper