Sr# Overview of the Proposed Solution

1 Name of system Oracle Cloud SAAS

Oracle Fusion HCM, Oracle Fusion Procurement

and Inventory Management, Sourcing, Supplier
Management, Supplier Qualification, i Supplier ,
Procurement Contract, Oracle Fusion Customer
Summarise the suites/modules that you propose will
Relationship Management which will include Sales
meet our needs (refer to detailed system
Automation, Customer Data Management,
requirements).
Customer Service, Call & Contract Management),
Oracle Fusion Finance (Accounts Payables,
Account Receivable, Fixed Asset, Taxation /
localization), and Budgeting
2
Proposed mode of deployment for (example on
premise, hosted, cloud) (entire system or specific
3 modules) Entire system will be on the Oracle Cloud
Number of installations worldwide of the current 1
4 major release.
Software version number of proposed solution and
5 date of release. Oracle cloud Release 20C, Release Date: Oct'2020
Identify version upgrades and/or product
announcements anticipated for next and anticipated Based on the next release of the oracle anticipated
6 date(s) of release. date will be first week of October, 2020
Language(s) used in the development of
7 applications(s). English
What development tools are recommended for your
8 solution? Oracle ADF, Report/BI Builder(PL SQL)
What report writing tools are standard and included Oracle Business Intelligence for Report/BI
9 with your solution? Builder(PL SQL)
What query tools are standard and included with
10 your solution? Business Intelligence Builder(PL SQL)
Oracle PL-SQL multi-user or TOAD for back end
What query tools are recommended at an additional queries and for all other Oracle Analystics can be
11 cost to your solution? used which is a part of solution
Oracle PL-SQL multi-user or TOAD for back end
What report writing tools are recommended at an queries and for all other Oracle Analystics can be
12 additional cost to your solution? used which is a part of solution

What other software is required/recommended that

must be licensed independently to offer a complete
13 solution on specific system requirements Microsoft Office, Adobe PDF reader, and Microsoft Project

Does a non-vendor sponsored user group exist? If so,

describe any geographic or industry specialisation,
14 size of group, and timing of user group meetings. NO
Product roadmap
Current roadmap for the product on Oracle Release
20C by October, 2020. The next raodmap will be
1 Describe product roadmap for proposed system. arrive by October 2020.
 The typical frequency is once in quarter and no
What is the typical frequency of new product impact on the client environment subject to
releases and impact on client environments and customization or integration with third party to be
2 platforms? verfiy by the clients
Last upgrade of Oracle cloub 20B release date was
When was the last upgrade released and when is the 06 March 2020 and Next one is planned Oracle
3 next one planned? Cloud 20C in October, 2020

This is part with Oracle Cloud Service Agrrement

and sam to be checked in the given link
What is the nature and terms for providing product http://www.oracle.com/us/corporate/contracts/clou
4 warranties? d-csa-v012418-nl-eng-4420529.pdf

Assumption and depndencies are majorly on the

customer resouces like functional as well as
technical team, existing infrastructure clarity,
Outline any specific assumptions and/or existing business flows documentation for mapping
dependencies that are required to support the to Oracle cloud during implementation and support
5 proposed solution. period.
Source is on the Oracle cloud and there is no
change allowed on the source code as per the
Specify whether proposed solution is supplied Oracle Cloud. The option of personalization allows
6 with underlying source code. limited change.
7 Do you have source code control? There is no control allowed under Oracle Cloud

Oracle Cloud design are well scalbel in desgin but

8 Is the proposed software scalable in design? all the change controls are with Oracle Cloud only.
Release strategy of the product is as per the Oracle
What is your patch release strategy and what tools cloud and oracle cloud uses intergrated patch
do management for their patch deployment since
9 you offer for patch deployment? complete product is in cloud.
Integration Capabilities

Identify and discuss integration, integration adapters Oracle SaaS is a cloud-based software, in which
and Service Oriented Architecture capabilities that oracle adapters enable you to integrate your
are business applications, and Oracle SOA Suite is a
1 standard to your solution comprehensive, hot-pluggable software
Strategic Partnerships

Identify and discuss strategic partnerships with third

party software vendors that are part of your proposed Oracle cloud is fully capable for any kind of
1 solution. solution. Hence no strategic partnership.
Oracle Cloud providing services through golden &
Identify and discuss strategic partnerships with platinum partners . All consulting partners are
2 consulting and implementation providers. certified from oracle Cloud.
Technical Support

Controls are with Oracle Cloud only.Oracle cloud

1 Discuss the levels of technical support offered. will provide all kind of technical support.
Location(s) of the Technical Support Centre, which
will Support service will provide from an India(as per
2 provide service for our client the client timezone).
 Hours which Technical Support is available (for the
3 East African Zone) 11:00am to 09:00 pm IST(Mon-Fri)

Call Severity Level Response time Resolution

Time
VIP 10 mins 4 Hrs
Severity / Priority 1 (P1) 15 mins 8 Hrs
Identify guaranteed response time to respond to a Severity / Priority 2 (P2) 30 mins 24 Hrs
4 question/issue. Severity / Priority 3 (P3) 8 hr 32 Hrs

Two different escalation types: Horizontal

Escalation and Vertical Escalation . In a nutshell,
Incident Escalation is passing the issue on to a
5 Describe problem escalation procedures. higher expertise/authority level personnel.
In oracle cloud there is very limited scope for
technical maintenance like field update ,
Indicate whether or not the maintenance agreement personalization and DFF. No technical changes
6 includes technical support. allowed by Oracle Cloud.

For purposes of the ordering document, technical

support consists of Software Updates, Product
Support and/or other annual
technical support services you may have ordered. If
ordered, annual technical support (including first
year and all subsequent years) is provided under
Oracle’s technical support policies in effect at the
time the services are provided. The technical
support policies, incorporated in this agreement,
are subject to change at Oracle’s discretion.
Software Updates or Product Support acquired
with your order may be renewed annually and, if
you renew the Software Updates or Product
Support for the same number of licenses for the
same programs. Oracle reserves the right to
desupport its programs or particular versions of its
programs. You will be notified in advance when
What initial support is included with the software Oracle determines that a program is to be
7 license? desupported.

The update process start dates for Auto Update

Program (AUP) sites are set in advance, and AUP
customers receive two email notifications in
advance, which contain the Oracle Service Cloud
site name and the upgrade site creation date. You
can use one of the following options to change the
upgrade site creation date:
8 What is typically involved in a version upgrade? Auto Update Sites & Legacy Update Sites

Release strategy of the product is as per the Oracle

9 How often are upgrades released? cloud and it is happening on quarterly basis.
 How are customisations handled with major and
minor There is no control allowed under Oracle Cloud.
10 software releases? Oracle Cloud will do all kind of customization.
Are software upgrades included in the annual
11 maintenance fee? Yes, it is included.
Documentation

Discuss the availability of application software

1 documentation. Online availability of all oracle related documents at given link . https://do
2 Is all documentation available on-line? Yes
All documentation is available online at oracle
cloud web link.
https://docs.oracle.com/en/cloud/saas/procurement/
3 Is all documentation available on a flash drive? 20c/books.html

Does your proposed solution provide field-sensitive Oracle Cloud providing a feature in which text area
4 help windows for input fields? either be case sensitive or free test.

Are logical Data Models and Entity Relationship

Diagrams either supplied with product
documentation Its available in Oracle library and access is free of
5 or available for purchase? cost.

Does your proposed solution provide quick reference Vendor will share quick reference documentation
6 documentation for day-to-day users? for day-to-day users.
System architecture

List Operating System environments that your

solution Controls are with Oracle Cloud only.Oracle cloud
is compatible with (highlight preferences, if any, that does not provide any kind of control during Oracle
1 may deliver optimal performance) SaaS palteform.

List databases that your solution is compatible with

(highlight preferences, if any, that may deliver Controls are with Oracle Cloud only.Oracle cloud
optimal does not provide any kind of control during Oracle
2 performance) SaaS palteform.

List application system environments that your Controls are with Oracle Cloud only.Oracle cloud
solution is compatible with (highlight preferences, if does not provide any kind of control during Oracle
3 any, that may deliver high availability) SaaS palteform.
Proposed hardware

Software as a service (SaaS) is a cloud-based

software delivery model in which the cloud
provider develops and maintains cloud application
software, provides automatic software updates, and
List hardware vendors that your solution is makes software available to its customers via the
compatible internet on a pay-as-you-go basis. The cloud
with (highlight preferences, if any, that may deliver provider manages all the hardware, middleware,
1 optimal performance) application software, and security. 
 Software as a service (SaaS) is a cloud-based
List hardware requirements needed to support your software delivery model in which the cloud
solution (based on user numbers, system availability provider develops and maintains cloud application
and service requirements and transaction load software, provides automatic software updates, and
2 information included in Section 2.4) makes software available to its customers/ client.

Form VI: Approach & Methodology

<Bidders are advised that this section should, at a minimum, address the following:
 Methodology used to deploy the solution

 Detailed approach regarding data migration taking into account the storage types and data formats

 Detailed approach regarding testing by project team as prerequisite to UAT

 Detailed approach regarding training – taking into account various category of users (basic, super and technical users), and various mod
 Detailed approach regarding go live taking into account various approaches; big bang, phased roll out, parallel adoption
 Post go-live support framework, including sample SLA

 Product warranty period

Form VI (a) – Implementation Schedule

The bidder must submit the project plan in this table format. The table provides an overview of the implementation activities/services; bidde
Line Item No. Activity/Servi ces
1 Project definitions
1.1 Preparation of project plan
1.2 Project management
Line Item No. Activity/Servi ces
approach
1.n etc
2 Functional requirements definition
2.1
2.2
2.n etc
3 System design
3.1
3.2
3.n etc
4 System build – Customization, modifications etc
4.1
4.2
4.n etc
5 Deploy
5.1 Installation
5.2 Training
5.3 Testing
5.4 Data Migration
5.n etc
5 Go live
5.n etc
6 Post go live Support (warranty
Line Item No. Activity/Servi ces
period service)

7 System hand over

8 On-going support (post warranty service)

Form VI (b) – Resourcing estimate

The bidder must submit the resourcing estimate in this table format. The table provides an overview of the implementation activ
Activity
Project Management
Soluion Architect
Sr. Functional Consultant
Technofunctional

Sr. Functional Consultant

Technofunctional

Sr. Functional Consultant

Technofunctional

Sr. Functional Consultant

Sr. Functional Consultant

Technofunctional

Sr Techical Consultant

Sr Techical Consultant

Sr Techical Consultant

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Oracle Unified Methodology (OUM). OUM is a proven methodology
based on decades of implementations, best practices and success. With the
rapid adaptation of cloud application and coexistence.

Organizations must plan for a reusable strategy for efficient data

migration especially on a phased implementation approach.Two data
migration options1. Data migration approach to convert data from your
legacy systems “as-is” to the new target application format. 2. The
Transform & Shift approach will facilitate clean data migration from
legacy applications into Oracle Fusion applications

User Acceptance Testing (UAT):this is the most essential testing cycle for
ensuring that the new application will support the business.This will help
ensure that the testing scope is adequate and that all business requirements
are validated.

1. Training Documents, 2. Online training 3. Face2Face training

There are several different approaches for Cloud implementation. “Big
Bang” strategy of implementing Cloud application suites all at once or the
“Go Slow” strategy of implementing in discrete, phased increments. The
decision depends on your company and your sense of urgency.At Oracle’s
Modern Business Experience ,several customers discussed the approaches
they took and the benefits of the big bang approach vs. a phased approach.
 1. Conduct a preliminary meeting and orientation; 2. Oracle will assess
your readiness for the Go-Live by performing the following services: a.
Review your plans and associated schedule for Go-Live, including your
plan for returning to the preGo-Live configuration for the Deployment
Environment in the event the Go-Live schedule is not met; b. Conduct an
operational readiness review of your planned production processes; c.
Conduct an impact review to assess the potential business impact
associated with the Go-Live; and d. Develop a final report of
recommendations associated with Go-Live preparation and review those
recommendations with you. 3. One (1) week before Go-Live, establish a
Go-Live assistance plan for three (3) continuous days, including two (2)
days prior to Go-Live and one (1) day after Go-Live; 4. Provide up to three
(3) continuous eight (8) hour days of assistance for Go-Live including
documenting progress and status of that assistance; and 5. Conduct a final
meeting to review the final status of Go-Live. Note: No SLA for Post go
live.

Oracle warrants that it will perform (i) Cloud Services in all material
respects as described in the Service Specifications, and (ii) Professional
Services in a professional manner in accordance with the Service
Specifications. If the Services provided to You were not performed as
warranted, You must promptly provide written notice to Oracle that
describes the deficiency in the Services (including, as applicable, the
service request number notifying Oracle of the deficiency in the Services).

mentation activities/services; bidders may amend or make additions to the activities/services list where appropriate.
ifications etc

ice)

view of the implementation activities/services.

Bidders Resources involved (designation)
Project Manager
Soluion Architect
Cloud_HR
Cloud_HR

Cloud_Finance

Cloud_Finance

Cloud_Inventory & Procuement

Cloud_Inventory & Procuement

Tax and Localisation

Cloud_CRM
Cloud_CRM

Cloud_OIC

Cloud_OIC

Cloud_OIC

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Deliverable
Develop Project Charter , Identify stakeholder
1.) Plan Scope Management
2.)
PlanCollect
ScopeRequirements
Management
2.) Collect
Deliverabl eRequirements

Business requirment document (BRD) and Phase is Inception

System Design process is to provide sufficient detailed data and information about the system and
Document will be DS 140
 application setup and document will be MC050

Production

Word Documents
SIT & UAT
Source System - Legacy system and Targated system is Cloud for all applications ( Conversion).

Production

Post Go live support and hypercare

Deliverabl e

During Hypercare

Post warrenty service will be provide by vetdor, Based on agreement.

Staffing hour estimates for the bidders resources

35$/H
35$/H
20$/h
20$/h

20$/h

20$/h

20$/h

20$/h

20$/h

20$/h
20$/h

20$/h

20$/h

20$/h

18$/h
18$/h
20$/h
 Duratio n Responsibility (DMT/Bidder)
20 days Bidder
20 days Bidder
20 days Bidder
Duratio n Responsibility (DMT/Bidder)

<30 days Bidder

ation about the system and <30 days Bidder
 30day Bidder

5 days Bidder

15 days Bidder
15 days Bidder
pplications ( Conversion). <15 days Bidder

5 days Bidder

30 days Bidder
Duratio n Responsibility (DMT/Bidder)

30 days Bidder

15 days Bidder

DMT
resources involved (designation)
ility (DMT/Bidder) Human and Material Resource s required
Yes
Yes
Yes
ility (DMT/Bidder) Human and Material Resource s required

Yes
Yes
 Yes

Yes

Yes
Yes
Yes

Yes

Yes
ility (DMT/Bidder) Human and Material Resource s required

Yes

Yes

Staffing hour estimates for DMT resources External Party resources involved (designation)
Resource s required Bidders Staff executing the activity/servi ce (Name and Designation)

Resource s required Bidders Staff executing the activity/servi ce (Name and Designation)
 Resource s required Bidders Staff executing the activity/servi ce (Name and Designation)

ation) Staffing hour estimates for the external party resources

Designation)

Designation)
Designation)