Lists
What is a List? On this page:
What is a List?
The Lists Section
A List of Contacts is used for grouping customers files together. Create a list
You can find this section under the Contacts Manager Menu. Edit a list
Settings
There are several contexts where you can use the lists: Manage custom fields
Manage dispositions
in Queue and IVR campaigns of the Motion Bull Dialer the list Add contacts to a list
can contain contacts numbers to call or not (black-List) Add an agent to a list
to prevent Agents to manage contacts they don't have access Export contacts
to by limiting their access to some lists Delete lists
to insert new contacts coming from specific channels access Export lists
points (e.g. chat, mail, and so on) in default lists
The Lists Section
You can find the Lists section under the Contacts Manager menu:
Create a list
To create an agent click the New List button
Enter the list’s details:
Name
Description (optional)
After the list is created, you can edit list details, add contacts to the list, add agents to the list and manage list’s custom fields and dispositions.
Edit a list
Find the list from the Contact Manager lists and click on Edit List:
You will see 3 sections:
Settings, where you can edit the name and description of the list
Custom fields, where you can create, edit or delete custom fields of the list
Dispositions, where you can create, edit or delete dispositions of the list
Settings
In the Settings General section you can change the name and description of the list, or associate a Dial Prefix to it.
A Dial Prefix is a number sequence that will be used in the click-to-dial functions of Omni Desktop Contacts and My Contacts sections. Anytime a
contact of the specific list is called, this prefix will be added to the number dialed: this will make possible to use proper outbound routes (which must
already be existing) when calling the contacts of one list.
Manage custom fields
We provide by default some contact fields that you can set when you add a contact in a list.
In addition to these fields, you can create and use custom fields, specific for that list.
To create a custom field, click on New Custom Field and fill the details
Alias: name of the custom field that will be displayed on the contact’s view
Type: type of the custom field. You can use one of the following custom field types:
Text: a simple text input field
Select: a single choice list. To add the choices for the select, write the text and click enter.
Number: a number input field
Switch: toggle switch with values true/false
Datetime: Date and time picker
Required: set true if you want to make the custom field mandatory
Click Add Custom Field to confirm. After the custom field is created, you can view, edit or delete it under list of custom fields.
Now if you add or edit a contact in the list, you will be able to set the custom fields you have create in that list.
Manage dispositions
Disposition (Call disposition) is a label that can be applied to interactions records to describe them: for example, an agent who managed a call can
indicate the type or resolution of the call (see How to dispose calls).
By default, the following dispositions are available:
Fax
Answer Machine
Interested
Not Interested
Sold
Special
Blacklist
Reschedule
To create a disposition, click on New Voice Disposition and fill the details:
Name: name of the disposition that will be displayed for agents managing contacts in this list
Click Add Voice Disposition to confirm. After the disposition is created, you can view, edit or delete it under list of dispositions.
Add contacts to a list
Administrator or users with contact manager list permission can add contacts to a list. In order to add contacts to a list, find the list in the lists and click
on Show Contacts.
You will be directed to Contacts Section. You can add contacts in two ways: add a single contact manually or upload multiple contacts from CSV file.
Add an agent to a list
You need to add an agent to a list to allow him to see the list of contacts in the agent view. To add an agent to a list, find the list in the lists and click
on Add Agents to List
On the pop-up screen search the agent you want to add and click on it. Click on << button to add All agents to the list. All changes are automatically
saved.
Export contacts
To export all contacts of a list in CSV, find the list from the Contact Manager lists and click on Export to CSV:
Delete lists
To delete a list, find the list from the Contact Manager lists and click on Delete:
To delete multiple lists you can select the multiple lists to delete by marking the checkbox on the left side and then click on Delete button (ok to
confirm).
Export lists
To export the Lists in CSV, select the CM Lists to export by marking the checkbox on the left side and click on the Export button.
