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Remote Support Infrastructure at SAP: A Brief Overview

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88 views8 pages

Remote Support Infrastructure at SAP: A Brief Overview

Uploaded by

Jeffeers Prieto
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Remote Support

Infrastructure @ SAP
A Brief Overview

Martin Rink
SAP AG
Remote Connections

Purpose of Remote Connections


„ Analyze and solve problems in customer solutions
„ Run Services on Customer Solutions

SAP customers have to establish a remote connection once

Security Issues
„ Customer has full control and opens connections
„ Every remote connection to a customer system is logged
„ Connection can be established now and used later
„ Various encryption mechanisms are available
‹ Software encryption with Secure Network Communications (SNC)
‹ Hardware encryption with Virtual Private Network (VPN)

 SAP AG 2003, Remote Support Infrastructure @ SAP, Martin Rink / 2


Overview of Customer connection to SAP

Customer SAP

SAP
Solution Support
System

SAP
Solution
SAProuter SAProuter

Solution Support
System

SAP
Solution

 SAP AG 2003, Remote Support Infrastructure @ SAP, Martin Rink / 3


SAP Remote Support Infrastructure

SAProuter proven technique


„ can be used as addendum to the firewall
„ can manage network access through the firewall
„ can log network access (e.g. SAP service center connects to
customer network)
„ reads in Route Permission table which connections are admissible
„ SAP Customers once set up an SAProuter to establish a physical
connection to SAP‘s Support infrastructure

WAN LAN

no entry in route
permission table

SAProuter

 SAP AG 2003, Remote Support Infrastructure @ SAP, Martin Rink / 4


Configuration of Service by customer

Customers have to register an available Service once

Configuration of SAProuter (ports,…) has to be done as well

All registered services can be used by the customers


Customers has full control

 SAP AG 2003, Remote Support Infrastructure @ SAP, Martin Rink / 5


Process description – how to open a connection
SAP Service Marketplace/
SAPNet R/3 Frontend

SAP SAProuter

Firewall Firewall Firewall

Physical Customer registers a


connection is service connection – on
3. available 1. SAP Service Marketplace /
(X.25, ISDN,...) SapNet R/3 Frontend and
decides how long a
connection should be
established.

PC Customer
2.
Customer SAProuter
Service Connector
establishes a connection
from SAProuter on
customer side to SAP‘s
SAProuter
 SAP AG 2003, Remote Support Infrastructure @ SAP, Martin Rink / 6
Remote Support
Infrastructure @ SAP
A Brief Overview

Martin Rink
SAP AG
Copyright 2003 SAP AG. All Rights Reserved

„ No part of this publication may be reproduced or transmitted in any form or for any purpose without the express
permission of SAP AG. The information contained herein may be changed without prior notice.
„ Some software products marketed by SAP AG and its distributors contain proprietary software components of other
software vendors.
„ Microsoft®, WINDOWS®, NT®, EXCEL®, Word®, PowerPoint® and SQL Server® are registered trademarks of
Microsoft Corporation.
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and Informix® Dynamic ServerTM are trademarks of IBM Corporation in USA and/or other countries.
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„ Citrix®, the Citrix logo, ICA®, Program Neighborhood®, MetaFrame®, WinFrame®, VideoFrame®, MultiWin® and
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and implemented by Netscape.
„ MarketSet and Enterprise Buyer are jointly owned trademarks of SAP AG and Commerce One.

„ SAP, R/3, mySAP, mySAP.com, xApps, xApp and other SAP products and services mentioned herein as well as
their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other
countries all over the world. All other product and service names mentioned are the trademarks of their respective
companies.

 SAP AG 2003, Remote Support Infrastructure @ SAP, Martin Rink / 8

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