1st Week Module
1st Week Module
1st Week Module
Oral Communication in
Context
Quarter 1 Module 1
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
LESSON 1: NATURE, FUNCTIONS
PROCESS OF COMMUNICATION
“Effective Communication is 20% what you know and 80% how you feel
about what you know” - Jim Rohn
2. Determine the
elements of
communication
3. Construct
meaningful
example of
situation where
you used the given
functions of
communication.
WHAT I KNOW
Before we start with this module, let us check what you already
know about this course by answering this pre-test.
MOTIVATION
DIRECTIONS: If you were to divide your daily communication activities, how
many percent would you give to each of the following? Weber (2008) noted that 70% of
a person’s total waking time is spent in communicating is some manner. Write the
percentages in each box and make sure your numbers would total to 70%. Refer to the
rubrics to interpret your communication activities.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
TATALKING TLISTENING
RWRITING AREADING
Take note: This is the average time that people spend communicating especially the 45%
listening statistics. These percentages may vary from person to person. For example some people
may spend much more than 30% of their communications time talking and much less time in
listening.
WHAT IS IT?
WHAT IS COMMUNICATION?
Communication may vary from spoken and written words but also, mannerisms
and style- anything attached to a message that gives meaning. It can be defined
according to its form and use.
NATURE OF COMMUNICATION
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
2. Communication as an Interaction. Communication bends people together. Their
interactions with one another connect their understanding. For example, sharing
opinions opens one to respect other’s point of view. As the word “sorry” softens your
heart, a tap on a shoulder can pacify a needy persons.
3. Communication as a Social Context. The activity of producing, transmitting and
receiving meaningful symbolic messages in an environment such as schools, church
or any social gatherings is communication. Here, people can influence or encourage
others to create their own meaning ideas. For example, teachers motivate their
students to be creative and original.
PROCESS OF COMMUNICATION
1. The sender formulates the message that he wants to convey to the receiver.
2. He encodes or translates his message. He may take the help of symbols, words,
actions, diagrams, pictures etc.
3. He selects an appropriate channel or medium through which the message is to be
transmitted. It can be face to face communication, letters, radio, television, e-mail etc.
4. The message is received by the receiver.
5. Received message is decoded by the receiver so that the receiver can draw the
meaning of the message.
6. The receiver sends his response to the sender. In case of any confusion, the same is
conveyed and necessary clarification sought.
This time let’s take a closer look at the illustration on how the communication
process takes place in any given situation.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
Diagram 2: Daphne and Rico friendship and love story
The speaker generates an idea. Daphne loves Rico, her suitor, as a friend.
The speaker encodes an idea or She thinks of how to tell him using
converts the idea into words or their native language.
actions.
The speaker transmits or sends She tells him, “Rico, mahal kita
out a message. bilang kaibigan.”
The receiver gets the message. Rico hears what Daphne says.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
Diagram 3: The Communication Process
ELEMENTS OF COMMUNICATION
1. Speaker – the source of information or message. The sender (or the speaker) is
the one who conveys the message, oral or written influenced by past
conditioning,, knowledge, about the subject, manner of speaking or speaking
skills, present situation, communicative purpose and attitude toward self and the
listener. The sender’s goal is to ensure that his/her intended message is the
message that is actually communicated.
2. Message – the information, ideas, or thoughts conveyed by the speaker in words
or in actions or whatever the sender communicates to the receiver or the
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
information received by the receiver from the sender. Message is the ideas and
feelings that make up the content of the process of communication.
3. Encoding – the process of converting the message into words, actions, or other
forms that the speaker understands.
4. Channel – the medium or the means through which the message is transmitted.
The channel for oral communication is the sounds waves written through light
waves. The primary channels in face-to-face communication are the sounds and
sight. Public announcement and advertisements are sent through radio waves.
We are familiar with the channels of radio, television, records, newspaper and
magazines and the mass media. Other channels communicate non- verbal
messages through the use of other human senses such as touching, smelling and
tasting.
5. Decoding – the process of interpreting the encoded message of the speaker by
the receiver.
6. Receiver (or the listener) - is the one listens and decodes the conveyed
message. What speakers communicate is filtered by the receiver’s frame of
reference, which includes his/ her level of knowledge about the subject,
language proficiency, experiences, values and attitudes.
7. Feedback – the reactions, responses, or information provided by the receiver.
Feedback can be on the form of verbal or non-verbal response.
8. Context – the environment where communication takes place. Communication
adapts to the setting. For example, the language of students in the classrooms is
quite different from the language to use at home.
9. Barrier (noise) – the factors that affect the flow of communication or also
known as the interference that keeps a message from being understood or
accurately interpreted noise occurs between the sender and the receiver as
discussed previously, it can be internal or external interference.
FUNCTIONS OF COMMUNICATION
Basically, there are five functions of communication. These are control, social
interaction, motivation, emotional expression, and information dissemination.
1. Regulation/ Control in Communication
The regulation or control function occurs when individual is quite uncertain
towards another’s expected behaviour that may be unusual from the usual friendly,
initial encounters. Most initial encounters are expected to involve polite, friendly
interaction. In order to create a more pleasant environment. People may increase
the frequency and duration of various non-verbal, immediacy behaviours (e.g. talk
initiation, gaze smiling/laughter, friendly facial expression), hoping the other person
will reciprocate the increased level of involvement and thereby create a more
pleasant interaction context.
At times behaviours increase or become uncontrollable thereby reducing
uncertainty as the interactions happens. The regulatory function shows how signals
or symbols interact with others in the environment which may trigger higher
perceptions. This function that humans are the living creators that can control their
behaviour towards others, things or situations.
The regulatory function comprises three developmental stages:
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
Example:
In the job interview, a sensitive applicant in this situation is likely to manage
his/her behaviour very carefully in order to create a desirable impression to the
employer.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
4. Communication and Information
Information appears often in the definitions of communication. Some says that in
order to define communication, information must be considered. So they say,
communication is a transmission of information between or among people. But it is not
as simple as that. The link between communication and information is complex.
Identifying it in human actions especially presents a challenge.
Information and Communication are ever present and connected. Individuals
may try to control information for their own purposes, yet their goals are partially
frustrated since no information is completely proof against communication. For
information to exist, the potential for communication must be present.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
cues. Language comes out of human’s ability to use non-verbal cues. People use
them to accomplish many communication goals.
Functions of Nonverbal Cues Examples
1. Substituting for and repeating
words using emblems.
An emblem is non-verbal cue that A teenager runs into a friend who
can generally be translated into asks, “so how do you like your new
words or phrase. Most people job?”
within a group or culture agree A teenager just rolls his eyes, using
on their assigned meanings. nonverbal cues in place of words.
2. Complementing and accepting
words using illustrators.
Illustrators are movements that An employee’s head is bowed and his
complement verbal body posture is slouched as his lady
communication by describing or boss tells him now unhappy she is
accenting or reinforcing what the with his job performance. His
speaker is saying. People use nonverbal cues provides clues to the
illustrators to indicate the size of employee-boss relationship which
an object or to draw a picture in also help convey the employee’s
the air or to emphasize a key attitude towards his boss.
word in what they are saying.
3. Contradicting words using mixed
message.
Mixed message is when a A man’s face is contorted into
nonverbal cue contradicts a grimace. His eyes are narrowed and
verbal message. Interestingly, eyebrows furrowed. Yet, he is yelling,
when non-verbal and verbal “ I am not upset”
messages contradicting one He is sending a mixed/ double
another, most of the people message.
believe the non-verbal message.
4. Regulating verbal interactions
using regulators.
Regulators are nonverbal After explaining the candidate’s
message that accompany speech stance on an issue , she raises and
to control or regulate what the then lowers her intonation as she
speaker is saying. They are often says, “and that’s why I feel the way I
associated with turn-taking in do.” This together with her silence,
conversation, influencing the flow signals she is finished speaking and
and pace of discussion. another person may comment. Her
behaviour influences the flow of
verbal interaction.
5. Defining the social and emotional
aspects and relationships using
accent.
Accent is a nonverbal cue to An old man waves his finger
emphasize or to intensify the accusingly to a young man raises his
verbal message to express voice to demonstrate his anger as he
emotions and relationship. say, “it is your fault, not mine.”
His behaviour intensifies his
utterance in the interaction.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
Name: _____________________________________ Date_____________
ACTIVITY 1:
DIRECTIONS: Now that you know what communication is and how it works,
list down real examples of communication that occurs around you.
ACTIVITY 2:
Sender:
Encoding:
Message:
Receiver:
Decoding:
Channel:
Context:
Feedback 11
MODULE IN ORAL COMMUNICATION
Barrier:
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
ACTIVITY 3:
DIRECTIONS: Cite an example situation where you used the given functions of
communication. Write your answers on
For Example: Control – My mother scolded me. Her anger made me keep quiet.
5. Information example
situation where you used the
given functions of
communication. Write your
answers on your Communication
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
POST TEST
1. What is Communication?
A. Is a process of sharing and conveying messages or information from one
person to another
B. Are the speaker’s objectives or purposes in a communication?
C. are prompts that listeners and speakers say or show to expect a response or
reaction
D. The process of converting the message into words, actions, or other forms
that the speaker understands.
4. Scenario: you ask a co-worker if they can help you with a client, they cross and
roll their eyes but do not say anything. Have they communicated?
A. No, as this stage it is one-way communication
B. No, when they answer you they will have communicated back, completing
two-way communication.
C. No, but they are being rude.
D. Yes, they have used non-verbal communication.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
9. Which of the following is not a channel?
A. Phone call
B. Letter
C. E-mail
D. Environment
10. Delbert has a habit of ignoring the message of her classmates. Which of the
following is usually missing from interaction with Delbert?
A. Context
B. Message
C. Feedback
D. Channel
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
B. Social Interaction
C. Emotional Expression
D. Information
22. Peipto names 4 ingredients for janelyn to buy at the grocery store. Who is the
sender of the message?
A. Janelyn
B. Pepito
C. Grocery store
D. Ingredients
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
30. It is one of the types of verbal cues that tend to be less obvious about what is
expected and might come in the form of a question.
A. Verbal cues
B. Indirect cues
C. Direct cues
D. Nonverbal cues
SELF-CHECK!
Activity 10: Self-checking. Great job! You have completed
the lesson successfully! Before going to the next lesson, check the icon
that best shows your learning experience.
If you checked the first icon, you are ready for Module 3.
If you have checked the second icon, you need to review
the things that you need to relearn. If you have checked the
third icon, it would be best if you read more from the links
given above and ask help from your teacher, parents, or
peered in clarifying the lessons that you find difficult.
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA
REFERENCES
https://tools.mheducation.ca/college/partridge/student/olc/1mcp_mc_10.html
https://www.sanfoundry.com/professional-communication-questions-answers-barriers-
communication/
https://study.com/academy/practice/quiz-worksheet-the-communication-process.html
https://oralcom.wordpress.com/2016/10/14/functions-of-communication/
Retrieved on December 28, 2018
BOOKS
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MODULE IN ORAL COMMUNICATION
PREPARED BY: MRS.MARNIE GODIENESS & MS. MAE JOY M. ESTERA