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    Hardware Problems Distress Button Failure Distress Button May No Longer Work Rev B

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    Jay Sanchaniya
    Thrane & Thrane experienced a hardware issue where the distress button on some TT-3000E Mini-C Solas transceivers may fail or not work. An investigation found the problem occurred during powering down using the remote on/off function, causing an incorrect warning message. To check the distress function, users should enter test mode on the TT-3606E and press the distress button, then verify it is lit and the terminal displays a test message. If issues persist, users should submit a trouble ticket.

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    Hardware Problems Distress Button Failure Distress Button May No Longer Work Rev B

    Uploaded by

    Jay Sanchaniya
    585 views2 pages
    Thrane & Thrane experienced a hardware issue where the distress button on some TT-3000E Mini-C Solas transceivers may fail or not work. An investigation found the problem occurred during powering down using the remote on/off function, causing an incorrect warning message. To check the distress function, users should enter test mode on the TT-3606E and press the distress button, then verify it is lit and the terminal displays a test message. If issues persist, users should submit a trouble ticket.

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    Hardware_problems_Distress_button_failure_Distress_button_may_no_longer_work_Rev_B

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    Thrane & Thrane experienced a hardware issue where the distress button on some TT-3000E Mini-C Solas transceivers may fail or not work. An investigation found the problem occurred during powering down using the remote on/off function, causing an incorrect warning message. To check the distress function, users should enter test mode on the TT-3606E and press the distress button, then verify it is lit and the terminal displays a test message. If issues persist, users should submit a trouble ticket.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    585 views2 pages

    Hardware Problems Distress Button Failure Distress Button May No Longer Work Rev B

    Uploaded by

    Jay Sanchaniya
    Thrane & Thrane experienced a hardware issue where the distress button on some TT-3000E Mini-C Solas transceivers may fail or not work. An investigation found the problem occurred during powering down using the remote on/off function, causing an incorrect warning message. To check the distress function, users should enter test mode on the TT-3606E and press the distress button, then verify it is lit and the terminal displays a test message. If issues persist, users should submit a trouble ticket.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Technical Notification

    Document number: 95-127851

    Date: July – 2008

    SAILOR, TT-3000E, Mini-C Solas Transceiver - Known


    Hardware problem: “Distress Button May no longer Work”.

    Subject:
    We have experienced following Info Message on the TT-3606E Message
    Terminal: “Hardware problems - “Distress button failure. Distress button may no
    longer work”

    Priority:
    • LOW: For information purposes only – no direct action needed!
    Template After Sales Service_TN_3 00_Rev_D

    Identification:
    We have received some support tickets related to following Info Message on the
    TT-3606E Message Terminal - Hardware problems: “Distress button failure.
    Distress button may no longer work”.

    Thrane & Thrane A/S, has investigated this matter and found that the problem is
    related a timer issue during power down using the “remote on/off” function.
    When performing power down using the remote on/off function the
    interconnection box (TT-3616C) will shut down immediately, while the
    transceiver performs a software controlled power down lasting approximately 1-
    2 seconds. During this “delay” time the transceiver sometimes registers and
    stores a communication failure related to the communication between the
    transceiver and the interconnection box. When the system is powered up again,
    this “old” (and incorrect) warning message is transferred to the message
    terminal and printed.
    This means that The Info message “Hardware problems - “Distress button
    failure. Distress button may no longer work” is actually only relevant during the
    power off sequence where the Alarm panel (by means of the interconnection
    box is being shut down first) cannot be seen by the terminal.

    Continued….

    Thrane & Thrane A/S · Lundtoftegaardsvej 93 D · DK-2800 Kgs. Lyngby · Denmark


    T +45 39 55 88 00 · F +45 39 55 88 88 · [email protected] · www.thrane.com
    Bank: Danske Bank · Comp.reg.: 65 72 46 18 · VAT: DK-20 64 64 46 Page 1 of 2
    Document number: 95-127851

    Action:
    To ensure that the system is working as intended please check the distress
    function using the test mode option in the Capsat program for the TT-3606E.

    To perform a distress test in test mode please do as follows:


    • Select “Options”
    • Select “Test Mode”
    • The System will now be in test mode
    • Verify that the message terminal displays “test mode on”
    • You can now press the distress button located at the alarm panel
    • Check that the Distress button on the alarm panel is lit after 5 seconds
    • Close test mode and go back to normal operation.

    Please note that Thrane & Thrane A/S always recommend NOT to ignore any
    given alarms or failure messages displayed.

    Thrane & Thrane A/S always recommend verifying if the problem is persisting or
    if the problem can be solved by performing the above mentioned action.

    Should the above mentioned action not solve the given problem please do not
    hesitate to submit a trouble ticket in the Thrane & Thrane A/S eSupport system.

    Thrane & Thrane

    Author: Date: Checked: Date: Approved: Date:


    AO 11-07-2008 CK 11-07-2008 CK 11-07-2008

    Thrane & Thrane A/S · Lundtoftegaardsvej 93 D · DK-2800 Kgs. Lyngby · Denmark


    T +45 39 55 88 00 · F +45 39 55 88 88 · [email protected] · www.thrane.com
    Bank: Danske Bank · Comp.reg.: 65 72 46 18 · VAT: DK-20 64 64 46 Page 2 of 2

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