IMPORTANT TERMS AND CONDITIONS

To get the complete version, please visit www.hsbc.co.in

1. FEES AND CHARGES

a) Annual Membership fees
Annual Membership fees are applicable on the primary
and add-on credit card(s). These fees may vary
depending on the offer under which the HSBC credit
card has been availed of by the cardholder. These fees,
including fees for any add-on cardholder(s), as
applicable, are charged to the cardholder’s credit card
account on issuance/renewal and the same would be
reflected in the monthly credit card statement of the
month in which it is charged. No refund of fees will be
available if the credit card is terminated. Current
charges are mentioned in the tariff sheet given below.
b) Cash Advance fees
The cardholder has access to cash, round the clock,
at HSBC/VISA ATMs in India and overseas. A
transaction fee of 2.5% of the transaction amount
(subject to a minimum of `300) would be levied on all
such transactions at the time of posting of the cash
advance and would be billed to the cardholder in the
next monthly statement. The transaction fee is subject
to change at the sole discretion of HSBC. Cash
advance transactions are also subject to a finance
charge at the prevailing rate calculated on daily
outstanding balances from the date of withdrawal. The
finance charge will be debited to the credit card
account on the last day of the billing cycle.
c) Service charges levied for certain transactions
• Fees and charges, as may be applicable from time
to time, are payable by cardholders for specific
services provided to the cardholder or for defaults
committed by the cardholder with reference to
his/her card account
• Tariff structure is subject to change from time to
time at the sole discretion of HSBC. Such changes
will be made with prospective effect giving notice
of at least one month
• Please be advised that applicable Indirect Taxes including
Goods and Services Tax (GST) would be recovered on all our
fees and charges and any other amount liable to tax under
prevailing Indirect Tax HSBC Maharashtra GST No. -
27AAACT2786P3ZL.
Address: 52/60, Mahatma Gandhi Road, Fort,
Mumbai - 400 001. HSN (Harmonized System
Nomenclature) Code: 9971 - Financial Services.
• Late payment charge will be applicable if minimum payment
due is not paid by the payment due date
• Overlimit charges is applicable in the event of total
outstandings exceeding the credit limit assigned
Tariff Sheet
Standard Joining fees
PLATINUM NIL
Standard Annual fees
PLATINUM
First year fee NIL
Second year onwards fee NIL
Standard Annual fees for
additional add-on card
PLATINUM NIL
(w.e.f. 10 July 2009)
Free credit period Up to 52 days
Finance charges on 3.3% p.m. (39.6%# p.a.)
extended computed from the date of transaction
credit and cash advances (w.e.f. 1 July 2012)
Minimum Payment Due 5% of the total payment due of
(MPD) on extended the statement plus greater of
credit usage past due or overlimit due (if
any), subject to a minimum of
`100. Interest will be charged
on the extended credit as per T&C
Duplicate statement `100 per statement
(older than 3 months)
Charge in case of cheque `350
bounce, standing instruction
dishonoured or unsuccessful
payment through NACH
Cash advance limit (against As communicated to you in
credit card account) your monthly card statement
Transaction fee for cash 2.5% of the transaction
advances against your credit (subject to a minimum of
card account at branches `300)*
and ATMs
Transaction fee for cash `100
withdrawal against your bank
account at ATMs overseas
Transaction fee for cash NIL
withdrawal against your bank
account at non-HSBC ATMs
in India
Overlimit fee `500 per month
Late payment fee (Charged if 100% of the Minimum
minimum amount due does not Payment Due (MPD) -
reach HSBC by payment due date) Subject to minimum fees of
`250 and maximum fees of
`950 per month.
Sales slip retrieval/charge `225 per month
back processing fee
Out of town cheque processing/ `50 per instrument
collection charge (up to `10,000)
`100 per instrument
(`10,000 - `1 lakh)
`150 per instrument
(greater than `1 lakh)
Credit card replacement fee `100
(within India/outside India)
Currency conversion charge for 3.5%
foreign currency transactions
Balance enquiry on the credit card NIL
at other bank ATMs
Handling charges for redemption `50 per redemption
of rewards (w.e.f 1 April 2012)
Cash Payment Charge (HSBC `100
Credit Card bill payment made in
cash at HSBC Branches and
Drop-boxes)
Copy of Credit Information Report `50
(CIR)
#
Or as decided by the Bank from time to time.
*Finance charge per month at the prevailing rate will also be
applicable. The Bank shall provide a prior notice of one month
in case of any changes to the above credit card tariff.
• Finance Charge Illustration
E.g. You purchase a watch for `1,200 on 01 March and a
necklace for `800 on 10 March.
The following interest will be charged on your purchases.
Platinum
Credit Cards
Outstanding due in 20 March statement `2,000
Payment made on the due date of 1 April `100
Balance carried forward (revolved) `1,900
Interest calculations: (3.3% p.m.)
a) Interest on `1,200 for 41 days (from 1 March to 10 April) `53.38
b) Interest on `800 for 32 days (from 10 March to 10 April) `27.77
c) Interest on `1,900 for 10 days (from 11 April to 20 April) `20.61
Total Interest charged in 20 April statement `101.77
GST @ 18.00% on Interest `18.32
Outstanding due in 20 April statement `2,020.09

• Making only the minimum payment every month would result in the
repayment stretching till the entire outstanding is settled and
consequent payment on your outstanding balance during this
extended period: e.g. If payment due is `5,000 and you do not make
any new transactions on your credit card, the repayment will stretch
up to 8.75 years (105 months) at the current tariff structure
d) Interest-free (grace) period Cardholders can get up to 52 days free
credit without any finance charge levied to the credit card account.
This is applicable provided the credit card outstanding, as shown on
monthly credit card statement, is settled fully by the payment due
date. However, the free credit period will not be applicable for Cash
Advance transactions.
e) Finance charges
• Cardholders can avail of the ‘extended credit facility’ by paying the
Minimum Payment Due (MPD) indicated in the monthly credit card
statement. The MPD is calculated as 5% of the total payment due of
the statement plus greater of Past Due amount or Overlimit amount
(if any). Interest will be charged on the extended credit as per terms
and conditions
• If cardholders avail of the extended credit facility by paying an
amount less than the statement closing balance, the entire
outstanding amount will attract a finance charge from the
respective date of transaction at the prevailing rate. All new
transactions will also attract a finance charge from the respective
date of transaction
• All cash advance transactions will attract a finance charge at the
prevailing rate from the date of withdrawal until the entire amount
along with the charges are cleared
• Finance charges are computed from date of transaction at 3.3% per
month (39.6% per annum) or at such modified rates as decided by
the Bank from time to time
f) Late payment fee: Late payment fee (Charged if the minimum
amount due is not credited in the card by the payment due date) is
100% of the Minimum Payment Due (MPD) - Subject to minimum
fees of `250 and maximum fees of `950 per month. Please note that
the Late Payment Fees is levied only if the Minimum Payment Due
is not paid by the due date.
 Illustrative examples of how Late Payment Charges are calculated -
Assume you receive a statement for the period 16 October - 15
November, with a payment due date of 7 December. Payment of
Minimum Payment Due (MPD) is required to be received in the card
account by the payment due date (7 December) to ensure that no
late payment fees are levied. Late payment fees will be levied as per
the illustration in the table given below:
MPD Late payment Description
charges
`100 `250 100% of MPD i.e. on `100 is `100. Since the
minimum fee is `250, the late payment
fee levied will be `250.
`250 `250 100% of MPD i.e. on `250 is `250, hence the
late payment fees levied would be `250.
`500 `500 100% of MPD, i.e. `500 is `500, hence the late
payment fees levied would be `500.
`1,000 `950 100% of MPD, i.e. on `1,000 is `1,000. Since
maximum fee is `950, the late payment fee
levied would be `950.
2) CREDIT LIMITS
• The credit limit and cash withdrawal limit (40% of credit limit or as
decided by the Bank from time to time) are communicated to you in
your monthly card statement. The available credit limit is provided as
part of the monthly statement. The Bank reserves its right to reduce the
credit limit. Usage of the card shall be deemed as acceptance of the
credit limits granted from time to time
• Credit limit is the maximum amount, which can be outstanding against
the credit card account at any given time
• The credit limit approved on the account is shared between the primary
cardholder and the add-on cardholders
• The available credit limit on your credit card account is the applicable
credit limit less the ‘Total Amount Due’. The Cardholder should refer to
the Bank to ascertain the available credit limit at any point in time The
available credit limit is also provided as part of the monthly statement.
The Bank reserves its right to reduce the credit limit.
Usage of the card shall be deemed as acceptance of the credit limits
granted from time to time. In case the total outstanding exceeds the
credit limit, all purchases/cash transactions initiated beyond this limit
will be declined till the credit card account is funded fully or partly.
For certain transactions on the credit card, with an objective to enhance
customer experience, accounts will be allowed to transact higher than
the credit limit (up-to 145% for Premier credit cards and up-to 130% for
non-premier credit cards), considering the bank’s internal policy and risk
assessment. These additional limits maybe revised from time-to-time
and shall be suitably amended in this section.
• The cardholder may apply for a review of his assigned credit limit at any
time after six months of satisfactory credit card operations
3) BILLING & PAYMENTS
a) Effective 05 August 2013, Payments made to the cardholders account
will be settled in the following order -
1. Service charges* 2. Interest/finance charges 3. Late payment fee 4.
Annual fee 5. Overlimit fee 6. Installment handling fee
7. Installment processing fee 8. Return cheque charges 9. Insurance
premium 10. Principal**
*Service Charges include the following:
• Cash Advance Fee, GST, Card Replacement Fee, Statement
Reprint Fee, Balance Transfer Processing Fee, Standing Instruction
(SI) Failed Fee
**Principal - includes Purchase amount, Balance Transfer principal
amount and Cash withdrawn on the credit card.
b) When the credit card account has an outstanding balance, HSBC will
send a monthly itemised statement of account at the mailing address
indicating the payments credited and the transactions debited to the
cardholder’s account since the last statement. Non-receipt of
statement would not affect the cardholder’s obligations and liabilities.
c) Cardholders may choose to pay only the minimum payment due, as
printed on the statement, and such payment should be sent
before the payment due date, which is also printed on the statement. If
payment is made by cheque, the funds must be realised in the card
account by the due date. The outstandings carried forward will attract
a finance charge of 3.3% per month (39.6% per annum) or as decided
by the Bank from time to time.
d) Cardholders can choose from following modes of payment to settle
monthly dues.
• Cheque/draft payment: The cheque/draft should be made payable to
‘HSBC A/c No. XXXX XXXX XXXX XXXX’ (mention cardholders’
16-digit credit card number)
Cheque/draft payment can be submitted at:
- Drop-boxes at HSBC Branches/ATMs in India (visit www.hsbc.co.in for
a complete list of Branches and ATMs)
- Mail to The Hongkong and Shanghai Banking Corporation Limited,
Clearing Department, M G Road, Fort, Mumbai - 400 001.
• Cash Payment: Cash payments can be made at any HSBC Branch in
India
• Standing Instruction: If the cardholder is an account holder with HSBC,
he/she can issue a standing instruction for transferring funds from the
cardholder’s HSBC account to credit card account
• Internet Banking: Cardholder can pay bills online conveniently by
logging onto HSBC Personal Internet Banking*
*Option available for HSBC account holders only.
• NACH: Cardholders can make payment directly by authorising HSBC
to debit a cardholder’s account with any bank. This facility is available
only in Mumbai and Delhi
• Electronic Funds Transfer (NEFT): You can make a payment towards
your credit card account via NEFT, mentioning the complete 16-digit
credit card number
• ATM/PhoneBanking: Cardholder can access their account with HSBC
through ATM/PhoneBanking facility for making payments against
credit card outstandings
e) Billing disputes resolution:
• The cardholder is deemed to have received each statement of
account for the preceding month, either on actual receipt of the
statement of account or 10 days after the dispatch of the
statement of account by the Bank, whichever is earlier (prescribed
period). Upon receipt of each statement of account and in any
event not more than 30 (thirty) days from the period mentioned
above, the cardholder agrees to immediately notify the Bank in
writing of any errors, omissions, irregularities, including any
fraudulent or unauthorised transactions or any other objections the
cardholder has to that statement of account. If the cardholder fails
to notify the Bank within 30 (thirty) days, the statement of account
and all entries therein, will be conclusive evidence of the
correctness of the contents and binding upon the cardholder
and/or any person claiming under or through such cardholder
without the requirement for any further proof and the Bank will be
released from all liability for any transaction (including all charges,
damages and losses of any kind whatsoever, taxes, levies, fines,
fees or penalties suffered and/or incurred) occurring up to the date
of the most recent statement of account except for transactions
the cardholder gave notice of in accordance with this section
• For reporting billing discrepancies, cardholders can either call the
customer service centre (numbers are provided on the reverse of
the monthly statement or at www.hsbc.co.in) or write to HSBC
Credit Card Division, Dispute Desk, P. O. Box 5080,
Chennai - 600 028
• If at any stage, you feel that our service levels are not up to your
expectations, you may write to Manager, Customer Care Centre,
The Hongkong and Shanghai Banking Corporation Limited,
Rajalakshmi, No. 5 & 7, Cathedral Road, Chennai - 600 086
• OR you may contact our Customer Service Executive by visiting
any of our branches OR you may contact our PhoneBanking
Service Executives
• All grievance escalations should be marked to the Regional Nodal
Officers/Chief Nodal Officer, the contact details of whom can be
accessed on the Grievance Redressal Page updated on our
website www.hsbc.co.in
4. DEFAULT
• In the event of default (if the minimum amount due is not paid by
the payment due date or breach of any clause of the cardholder
agreement), the cardholder will be sent reminders from time to
time for payment of any outstandings on credit card account, by
post, fax, telephone, e-mail, SMS messaging and/or through third
parties appointed for collection purposes to remind, follow-up and
collect dues. Any third party so appointed, shall adhere to the
Indian Banks Association (IBA) code of conduct on debt collection
• Recovery of dues in case of death of cardholder:
 - The whole of the outstanding balance (including unbilled
transactions) will become immediately due and payable
to HSBC.
- HSBC will become entitled to recover the total outstandings from
the estate of the cardholder.
• As per Reserve Bank of India guidelines, we provide credit
information relating to our credit cardholders to Credit Information
Companies (CICs) on a monthly basis. The information provided
reflects the status as at the previous month-end and includes
information regarding whether the credit card account is regular or
delinquent. In the event a credit card account is delinquent as at the
date of such reporting and the account is subsequently regularised,
the status of the account will only be updated prospectively, at the
time of the next monthly reporting. As per CICs, all changes in
customer status are updated within a maximum of 30 days. To
avoid any adverse credit history with CICs, credit cardholders
should ensure that they make timely payment of the amount due on
the Card account
5. TERMINATION
• You may terminate this Agreement at any time by written notice to
HSBC accompanied by the return of the credit card and any
additional credit cards cut into several pieces and full clearance of all
the outstandings. Where this Agreement relates to the use of an
additional credit card, the usage of the additional card may be
discontinued by written notice to HSBC by you. Please destroy the
additional credit card by cutting it into several pieces through the
magnetic strip
• HSBC may at its discretion recall the outstanding amount on your
credit card(s)/add-on card(s) without assigning any reason thereof. In
the event of HSBC recalling the entire outstanding amount, HSBC
shall give you reasonable notice for paying the entire outstanding
amount
• Notwithstanding anything to the contrary stated elsewhere in these
terms and conditions, HSBC may in its discretion, cancel the limit
granted on your credit card account or credit card/add-on card(s)
without assigning any reason therefor. In the event HSBC cancels the
limit granted on your credit card account or credit card/add-on card(s)
in terms of this clause, HSBC shall intimate you on such cancellation
• The whole of the outstanding balance on the credit card account,
together with the amount of any outstanding credit card
transactions effected but not yet charged to the credit card account,
will become immediately due and payable in full to HSBC on
suspension/termination of the Agreement for whatever reasons or
on the insolvency or death of the credit cardholder. HSBC will
become entitled to recover the outstanding dues together with all
expenses, legal fees, finance charges and interest from the estate of
the credit cardholder on his death, without prejudice to its rights to
 been received by you within seven days of posting to your address
last notified in writing to HSBC
• Closure of the credit card may entail withdrawal of all facilities
provided through use of the credit card and/or the credit card
number
6. LOSS/THEFT/MISUSE OF THE CARD
a) If the credit card is lost/stolen, the cardholder should report it to
HSBC immediately in writing or by calling Phone Banking Officers.
The Bank, is merely acting as a facilitator in taking up the dispute
through MasterCard/VISA to the concerning merchant. The Bank is
thus not liable for the outcome of the investigation.
b) The cardholder will not be held liable for any transaction made on the
credit card after reporting the loss/theft/misuse to HSBC.
c) Although loss or theft may be reported as mentioned in (a) above,
the cardholder must confirm to HSBC in writing. A copy of the
acknowledged FIR must accompany the written confirmation.
d) Should the cardholder subsequently recover the card, the recovered
credit card must not be used. Please destroy the card by cutting it
into several pieces through the magnetic strip.
7. DISCLOSURES
• The cardholder acknowledges the right of HSBC to provide details of
his/her account including those of any add-on cardholder(s), to third
party agencies for the purpose of availing of support services of any
nature by the Bank, without any specific consent or authorisation
from him/her or any add-on cardholders
• The cardholder further acknowledges that HSBC is authorised to
share information relating to cardholder/add-on cardholder(s),
including information relating to any default committed by the
cardholder in discharge of his/her obligation, as HSBC may deem
appropriate and necessary, with any existing or future credit
bureaus/credit reference agencies as determined by HSBC from
time to time. Accordingly the cardholder gives consent and confirms
having obtained consent from add-on cardholder(s), to disclose
information to such credit bureaus/credit reference agencies. Such
entities may further make available processed information or data or
products thereof to banks/financial institutions and other credit
grantors
• HSBC may also provide information relating to credit
history/repayment record of the cardholder to a credit information
company (specifically authorised by RBI), in terms of the Credit
Information Companies (Regulation) Act, 2005
• Your HSBC Credit Card transactions outside India must be made
strictly in accordance with Exchange Control Regulations of the
Reserve Bank of India. Kindly note that a cardholder resident in India
is notified that collecting and effecting/remitting payments
directly/indirectly outside India in any form towards overseas foreign
 exchange trading through electronic/internet trading portals is
prohibited and a cardholder making such transactions would make
himself/herself/themselves liable to be proceeded against with for
contravention of the Foreign Exchange Management Act (FEMA),
1999 besides being liable for violation of regulations relating to
Know Your Customer (KYC) norms/Anti Money Laundering (AML)
standards. Any violation of the Exchange Control Regulations arising
out of utilisation of this HSBC Credit Card is the responsibility of the
individual HSBC Credit Cardholder.
If the Bank comes across any prohibited transaction undertaken by
the cardholder vide credit card or online banking, the Bank will
immediately close the card and the matter will be reported to the
Reserve Bank of India. Cardholder (primary/additional) and he/she
would be liable for action under the provisions of the Foreign
Exchange Management Act (FEMA), 1999 and any other regulations
in force from time to time. Please note that the onus of ensuring

PCC (MITC) 08/20

compliance with the regulations is with the holder of the international
credit card
HSBC PhoneBanking numbers
• HSBC PhoneBanking numbers in India:
1800 267 3456/1800 121 2208
• For calls from overseas to India: +91-40-61268002 or +91-80-71898002

DO NOT CALL SERVICES

From time to time, HSBC communicates various
features/products/promotional offers which offer significant
benefits to its cardholders and may use the services of third
party agencies to do so. If you do not wish to be informed
about such benefits through telephone calls/SMS, you can
subscribe for the 'Do not call' service. Please fill up the form
given below and mail it to Direct Response Cell, HSBC, P. O.
Box 631, Mumbai GPO, Mumbai - 400 001. Your request will
be implemented within 30 days from the date of receipt.

Name
First Middle Last
City
Please enter at least one of the following contact numbers:
Tel. No.
(STD Code)
Mobile No.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India.

Incorporated in Hong Kong SAR with limited liability