A STUDY ON BUSINESS PERFORMANCE AND SERVICE

QUALITY OF METRIC TELECOM NETWORKS PRIVATE

LIMITED

PROJECT WORK
Submitted By:
BIKASH SHUKLA
Regd. No.:1516301025
Batch of 2016-2018

In the partial fulfillment of the award of the degree

of
Master of Business Administration (MBA)

SONA COLLEGE OF TECHNOLOGY

[An Autonomous Institution]

Affiliated to Anna University, Chennai
Salem – 636 005

APRIL 2018
 SONA COLLEGE OF TECHNOLOGY
(An Autonomous Institution)

DEPARTMENT OF MANAGEMENT STUDIES

APRIL 2018

This is to certify that the report entitled

A STUDY ON BUSINESS PERFORMANCE AND
SERVICE QUALITY OF METRIC TELECOM
NETWORKS PRIVATE LIMITED
PROJECT WORK

is the bonafide record work done by

BIKASH SHUKLA
Regd. No.: 1516301025
of MBA degree during the year 2016-2018

_______________
_______________ Director
Faculty Guide

Submitted for the project Viva-Voce examination held on _______________

_______________ _______________
Internal Examiner External Examiner
 DECLARATION

I am Mr. Bikash Shukla batch of 2016-2018, a full time bonafide student of

second year of Master of Business Administration (MBA) Programme to Sona
College of Technology (An Autonomous Institution). I hereby certify that this
project work carried out by me at Metric Telecom Networks Private Limited
Office in Kathmandu, Nepal. The report submitted in partial fulfilment of the
requirements of the programme is an original work of mine under the guidance of
the faculty Assistant Professor Dr. V.P.Rameshkumaar, and is not based or
reproduced from any existing work of any other person or on any earlier work
undertaken at any other time or for any other purpose and has been submitted
anywhere else at any time.

BIKASH SHUKLA

Registration No - 1516301025

Date:

Assistant Professor Dr. V.P.Rameshkumaar

Date:
 ACKNOWLEDGMENT

Completion of any work would not be successful without supportive

guidance, amiable advices and constructive criticisms from elders. Through this
abstract, I would like to acknowledge my appreciation and gratitude to all those
who made me walk through this Work.
I acknowledge with sincere gratitude, to respected Director,Dr.Swarup K.
Mohanty, Sona College of Technology, and the management for providing me an
opportunity to undergo M.B.A. Degree course and to undertake this Skill
development work.
I express my sincere thanks to my respected Joint Director Dr.M.Selvaraj,
Department of Management Studies, for his esteemed and distinguished guidance
and also for giving me the opportunity to express my ideas and thoughts through
this project work.
I acknowledge my deepest sense of gratitude to my guide, Dr.
V.P.Rameshkumaar in Department of Management Studies, for her untiring
efforts whose ability, efficiency and help have made the project a success. I also
thank all staff members for providing all hope and confidence to complete my
internship in a great and successful manner.
I would also like to thank my project organizational guide and all the people
who provided me with the facilities being required and conductive conditions for
my MBA project.
I would like to express my special gratitude towards my parents and members of
my family for their kind co-operation and encouragement which helped me in
completing this project.
 ABSTRACT

The study of business performance and service quality of Matric Telecom Networks Private
Limited comprises of different data, their relation and the analysis on the basis of their result. It
helps to know about various aspects, technology, customer and the services, along with their
values as per prescribed by the National Telecom Companies of any country.

Similar study of Matric Telecom Networks Private Limited, Corporate Office, Nepal has been
conducted to know the business performance of overall Matric Telecom Networks Private
Limited for its recent three years, as well as service quality of Matric Telecom Networks Private
Limited. This report includes the details about Nepalese Telecom industry, Matric Telecom
Networks Private Limited, its vision and mission, information about its performance on past
years, its present position in the Nepalese Telecommunication Sector.
 TABLE OF CONTENTS
Chapters Page No.

Chapter I – INTRODUCTION (01-20)

1.1 Importance of the Study 01

1.2 History and Origin of Telecom Industry 02

1.2.1 Evolution and Growth of Telecom Industry in Nepal 05

Introduction and Organizational Profile of Metric Telecom Networks Private
1.3 Limited 07

1.3.1 Corporate Vision of Metric Telecom Networks Pvt. Ltd. 09

1.3.2 Mission of Metric Telecom Networks Pvt. Ltd. 09

1.3.3 Value Statement of Metric Telecom Networks Pvt. Ltd. 09

1.3.4 Objectives of Metric Telecom Networks Pvt. Ltd. 10

1.3.5 Board of Directors of Metric Telecom Networks Pvt. Ltd. 10

1.3.6 Company Network of Metric Telecom Networks Pvt. Ltd. 11

1.3.7 Management team of Metric Telecom Networks Pvt. Ltd. 12

1.3.8 Organizational Structure of Metric Telecom Networks Pvt. Ltd. 12

1.3.9 Network of Metric Telecom Networks Pvt. Ltd. 13

1.3.10 Capital Structure of Metric Telecom Networks Pvt. Ltd. 14

1.3.11 Awards of Metric Telecom Networks Pvt. Ltd. 14

1.3.12 Computerization level in Metric Telecom Networks Pvt. Ltd. 14

1.3.13 Products and services in Metric Telecom Networks Pvt. Ltd. 14

1.3.13.1 Telecom Networks
1.3.13.2 Global Services 15

1.3.14 SWOT Analysis of Metric Telecom Networks Pvt. Ltd. 16

1.4 Statement of the Problem 17

1.5 Scope of the Study 18

1.6 Limitations of the Study 18

1.10 Chapter Plan of the Study 19

CHAPTER II - CONCEPTS AND REVIEWS (21-31)

2.1 Conceptual Framework 21

2.2 Telecommunication an Introduction 21

2.3 Concepts and Development of Telecommunication System in Nepal 22

Concept and Definition of Private Telecom Network company in
2.4 Nepal 23

2.5 Market Share of Telephone operators and Data Share in Nepal 25

2.6 The Roles of Telecom Companies 25

2.7 Functions of Telecom Companies 27

2.8 Review of Literature 29

2.9 Research Gap 31

CHAPTER III - RESEARCH METHODOLOGY (32-36)

3.1 Objectives of the Study 32

3.2 Research Design 33

3.3 Population and Sample 33

3.4 Sources of Data 33

3.5 Data Collection Procedure 34

3.6 Data Processing 34

3.7 Tools for the study 35

Simple Percentage Analysis 35

Weighted Average 35

Analysis of Varience (Anova) 35

Chi Square Analysis 36

Coorelation 36

3.8 Limitation of the Study 36

CHAPTER IV - ANALYSIS AND INTERPRETATION OF DATA (37-57)

4.1 Age of Respondent 37

4.2 Gender of Respondent 38

4.3 Marital Status of Respondent 39

4.4 Education of the Respondent 40

4.5 Occupation of the Respondent 41

4.6 Annual Income of the Respondent 42

4.7 Types of Family 43

4.8 Number of Members in the Family 44

4.9 Average amount of Spending on telephone 45

4.10 Types of Services Usually Purchased 46

4.11 Time spend using mobile phones 47

4.12 Mobile Phone Services Users traffic during the day 48

4.13 Taken the Membership from Metric Telecom Nepal 49

4.14 Sources of Information 50

4.15 Rank the Factors Influence to use the Services of Metric Telecom 51

4.16 Chi Square Analysis-I 52

4.17 Anova Analysis 53

4.18 Chi Square Analysis-II 55

4.19 Karl Pearson’s Coefficient of correlation 57

CHAPTER V - SUMMARY, SUGGESTIONS AND CONCLUSIONS (58-61)

5.1 Summary and Major Findings 58

5.2 Suggestions 60

5.3 Conclusion 61
BIBLIOGRAPHY
ANNEXES
 LIST OF TABLES
Table Title Page No.

Table No. 1 Milestones in Nepal Telecommunication industry 07

Table No. 2 Board of Directors at Metric Telecom Networks Private Limited 11

Table No. 3 Management team at Metric Telecom Networks Private Limited 12

Table No. 4 Age of Respondent 37

Table No. 5 Gender of Respondent 38

Table No. 6 Marital Status of the Respondent 39

Table No. 7 Educational of the Respondents 40

Table No. 8 Occupation of the Respondent 41

Table No. 9 Annual Income of the Respondents 42

Table No. 10 Types of family 43

Table No. 11 Number of members in the family 44

Table No. 12 Average amount of spending on Telephone 45

Table No. 13 Type of Services Usually Purchased 46

Table No. 14 Time Spend Using Mobile Phones 47

Table No. 15 Mobile Phone Services Users traffic during the day 48

Table No. 16 Membership from Metric Telecom Nepal 49

Table No. 17 Source of Information 50

Table No. 18 Rank the Factors Influence to use the Services of Metric Telecom 51
 LIST OF FIGURES
Figure Title Page No.

Figure No. 1 Metric Telecom factsheet 08

Figure No. 2 Company Network of Metric Telecom Networks Pvt. Ltd. 11

Figure No. 3 Organization Structure 13

Figure No. 4 Capital Structure 14

Figure No. 5 Market Share of Telephone operators and Internet in Nepal 25

Figure No. 6 Age of Respondents 37

Figure No. 7 Gender of Respondent 38

Figure No. 8 Marital Status of the Respondent 39

Figure No. 9 Educational of the Respondents 40

Figure No. 10 Occupation of the Respondent 41

Figure No. 11 Annual Income of the Respondents 42

Figure No. 12 Types of family 43

Figure No. 13 Number of members in the family 44

Figure No. 14 Average amount of spending on Telephone 45

Figure No. 15 Type of Services Usually Purchased 46

Figure No. 16 Time Spend Using Mobile Phones 47

Figure No. 17 Mobile Phone Services Users traffic during the day 48

Figure No. 18 Membership from Metric Telecom Nepal 49

Figure No. 19 Source of Information 50