DPWorld Weekly Support Status

Issue_Summary
Issues in Progress
Issues Closed
Dulpicate
Total Issues

CR_Summary
CR in Progress
CR Closed
Total CR
Weekly Support Status

Issue_Summary
8
46
3
57

CR_Summary
0
4
4
CR Number Ticket Number Topic Short Description

1 Power BI Power BI gateway

T20191125.0044

2 T20191107.0029
Oracle Patch Upgrade on Dev Environment
Oracle Patch Upgrade on Dev Env

3 FW: Oracle
T20191121.0026
Critical Patch Update
FW: Oracle
UAT Environment
Critical Patchfor
Update
October
UAT2019
Environment
- for October 2019 -

Oracle Patch Upgrade on PROD

Oracle
Environment
Patch Upgrade on PROD Environment
4 T20191212.0017

T20200130.0017 FW: TPA - Quarterly FW: TPA - Quarterly Patching (Q4-2019) - UAT Environment - O
 Long Description Open Date & Time Close Date & Time Priority

Installing and configuring the Power BI

gateway

Oracle Patch Upgrade on Dev

Environment done in the enivronment 11/07/2019 01:15 PM 11/17/2019 01:15 PM  Medium
waiting for customer response

Yes, communication is done; Please

11/21/2019 01:35 PM Low
proceed with the patching as planned.

completed 12/12/2019 10:15 AM 12/10/2019 10:15 AM  Medium

Medium
atching (Q4-2019) - UAT Environment - Oracle 01/30/2020 09:34 AM  02/02/2020 09:34 AM 
Functional

Status

Completed

Completed

Completed

Completed
CR Number Ticket Number Topic Short Description

Power BI POC power bi installation

1 T20191125.0044

Oracle Patch Upgrade on PROD

Oracle
Environment
Patch Upgrade on PROD Environment
2 T20191212.0017
 Long Description Open Date & Time Close Date & Time Priority

11/25/2019 04:48 PM

completed 12/12/2019 10:15 AM 12/10/2019 10:15 AM  Medium

Functional

Comments
Status

waiting for cunstomr confirmatiowaiting for emitac

Dharma has team
completed on the
time and we are
waiting for cunstomr confirmatio waiting for Mr.
Toni's confirmation
or emitac team
SR Number Ticket Number Short Description
1 T20191027.0003 Oracle Prod USER Tablespace Full
2 T20191014.0008 Schedules : SMTP Login Error.
3 T20191024.0020 Tomcat Services Issue on Production Environment
4 T20191023.0009 TPA - SAP BI - Commentary Service not available
5 T20191024.0006 TPA : SMTP Service Activation
6 T20191029.0007 Oracle UAT DOWN !!
7 T20191030.0008 CMC PROD - ???dummy.action.DS.Repository... message
8 T20191031.0005 EM Express Installation on UAT and Prod Environment
9 T20191031.0010 Warning - DPW_COM user password expire
10 T20191031.0016 Error running Design Studio components
11 T20191105.0006 BI Prod - Unresponsive
12 T20191105.0009 CPU load on DPWHANAPRD1 is currently 87 %
13 T20191105.0011 CPU load on DPWORAPRD1 is currently 87 %
14 T20191106.0023 CPU load on DPWORAPRD1 is currently 92 %
15 T20191107.0029 Oracle Patch Upgrade on Dev Environment
16 T20191110.0033 UATBRIDG Tablespace reached thersold limit 85%
17 T20191111.0012 CPU load on DPWORAUAT1 is currently 100 %
18 T20191111.0030 HANA QA - Wrong CurrentTime
19 T20191111.0037 UAT Hana DB Time not updated
20 T20191113.0047 HANA Memory
21 T20191118.0019 FW: Production CMC Login
22 T20191119.0024 BI PROD - Design Studio Dashboards Issue
23 T20191117.0041 HANA QA Disk usage 100%
24 T20191117.0032 Oracle PROD : Monitor Environment
25 T20191120.0019 BI PROD Admin
26 T20191121.0036 FW: HANA Cockpit SMTP not working
27 T20191121.0018 Oracle Backup taking CPU Load 100% Daily in both Dev and
28 T20191125.0041 TPA : Dev - Oracle DB not able to connect
29 T20191125.0043 T20191125.0043 - FW: There is less than 5% available free
30 T20191125.0029 UAT : Archiver Error

31 T20191127.0033 RE: Design Studio - Unable to add/edit existing unx datasourc

32 T20191129.0041 HANA PROD Down?

33 T20191210.0022 Disk Space issue
34 T20191216.0052 FW: There is less than 5% available free space on volume
FW: There is less than 5% available free space on volume
35 T20191219.0035
DPWHANAPRD1-/backup/log
36 T20191222.0012 FW: There is less than 5% available free space on volume DPWORDEV1.D

37 T20191221.0025 Oracle UAT : Archiver Error

38 T20191223.0025
- FW: There is less than 5% available free space on volume DPWORDEV1.DPWORLD.COM-
39 Fwd: There is less than 5% available free space on volume DPWORDEV1.DPWORLD.COM-
T20191227.0011
40 FW: There is less than 5% available free space on volume DPWORDEV1.DPWORLD.COM-/
T20191231.0023
41 T20191214.0054 CPU load on DPWORDEV1.DPWORLD.COM is currently 100
42 T20191214.0056 CPU load on DPWORAPRD1 has reached 100 % 9 times
43 T20191223.0025 FW: There is less than 5% available free space on vo
44 T20200105.0023 - FW: Fwd: There is less than 5% available free space on volume DPWHANAPRD1-
T20200105.0023
45 T20200119.0039 - [PROD] Manage Dependencies option in Promotion Management giving error
46 T20200121.0005 - CPU load on DPWORAPRD1 is currently 100 %
47 T20200126.0106 Application "SAP BI Process" on "DP-DEV-BI" is currently Do
48 T20200126.0060 FW: DEVBRIDG - JAN2020 DB CPU PATCHES
49 T20191223.0052 BI- Mail not working
50 Fwd: There is less than 5% available free space on volume DPWHANAPRD1-/backup/lo
T20200130.0036
51 T20200209.0050 New Tablespace - Oracle space
52 T20200210.0024 FW: There is less than 5% available free space on volume DPWORAPRD1-/u01
53 T20200209.0064T20200209.0064 - TPA : Not able to logon oracle server(10.90.32.31) - PROD env
54 T20200205.0029 Issues on HANA and Oracle.
55 T20200203.0028 Forgot password
 Long Description
Hi Dharma, Tablespace is full for Prod USER Schema and Data loading was stopped for the past 2 d
We are getting the below SMTP login error when running existing schedules. But few of the sc
The customer has raised the concerns of TOmcat services going down. Please review the iis logs
Please activate Commentary Service in TPA SAP Platform Thanks,
Dear Guru, Could you please check & confirm us, SMTP service activated on UAT(10.90.30.29) &
Oracle UAT is down. Please fix this urgently.
Today we have raised incident with SAP support regarding this issue. We will update asap. Note:
Approval from Antoni
FYI, I could see a warning message on HANA PROD environment. Please check the below scree
I just restarted APS Sevice .... seems to be working fine now We are also checking
I hope everything is fine now, please confirm there is no issue while run the FIN job.
From Emitac Cloud Monitoring <[email protected]>: The CPU on DPWHANAPRD1 is curren
From Emitac Cloud Monitoring <[email protected]>: The CPU on DPWORAPRD1 is currentl
From Emitac Cloud Monitoring <[email protected]>: The CPU on DPWORAPRD1 is
currently running at 92 %. The top 10 processes running at the time of this poll are listed
below:
Oracle Patch Upgrade on Dev Environment
Issue: Production CMC Login
Action:
Following List of DPWorld UAT Tablespace has reached thersold limit 85%
We
Dearhave Guruchecked
& Support Tomcat
Team, & SIA services are running or not in CCM. All services are in running
From Emitac Cloud Monitoring <[email protected]>: The CPU on DPWORAUAT1 is current
status.
We
Dearanalyzed
Supportthe application
Team,Please log files
check under D:\SAP
timestamp in HANA BusinessObjects\SAP
UAT environment, It BusinessObjects
is not correct and
Enterprise
impacting the XI 4.0\logging
creation and directory
update and of thethere is no error related information found on the
records
application
For side.
We the found past days
that we are
current timehaving issues
of Hana running(Design
database Studio Dashboards
10.90.30.35), from BI update
4 hours back.Kindly Platform.
& let
Next
Sporadically wechecked
steps we the tomcat
are getting the messagelog directory
below, log files stderr, stdout, tomcat.GC under
D:\SAP
Please find BusinessObjects\tomcat\logs
the screenshot of HANA memory in COCKPIT.There is no enough memory for the ETL Job
Found
It happenedsome in java
Octexception memory-related
31st, yesterday and todayerror occurred
again.... In OctinweTomcat level.
thought Forsomething
it was quick
resolution,
sporadic, but weyesterday
decided to andrestart thethat
today... tomcat service
is too much.
Before restart, we have taken the backup of the tomcat logs folder for further analysis.
Thanks
This isrestarting
not
for an
theerror;
reply. The doc attached ishas
PROD butresolved.
the error below was on UAT Disk. Do you
After
Restating the tomcat
AdaptiveProcessingServerservice issue
seems tobeen
fix the issue, but we really need to find the root
have the same checklist in that environment?
For a detailed
cause ofthat level of RCA,inwe
this someone
”inestability” have
the raised incident with SAP support.
platform.
It is
Also, just
We havethe shared did multiple
the tomcat attempts
log under
files withto log as
the SAP Administrator
support. in BI PROD and locked the
We
Andanalyzed
account.Yes, inIt was application
this not
case Divyaour
from log files
launched
Team. D:\SAP
a load job BusinessObjects\SAP
to process 5M records (thatBusinessObjects
should be nothing
Enterprise XI
for a HANA machine :))4.0\logging directory and there is no error related information found on the
Now we have received a reply from SAP support.
Iapplication
unlocked the side.account today.
Please this is issue is very important as Design Studio Dashboards are the main Portal and
Resolution:Dashboards in the platform. Business Units and Senior Exec. should not get message
Executive
Can you pelase
Based on confirm
the tomcatif you checked
version andwhy Hana
usages of cockpit alerts wereSAP
the BI application not suggested
triggering. increasing
like the one below.
the TOMCAT memory pool value.
IOracle
was just to inform
Backup takingyou
CPUabout
Loadthis
100% issue,
Daily in both Dev and UAT
TPA : Dev - Oracle DB not able to connect
Thanks,
T20191125.0043 - FW: There is less than 5% available free space on volume dpwordev1-/u01
T20191125.0029 - UAT : Archiver Error

RE: Design Studio - Unable to add/edit existing unx datasource [BI 4.2 / Design Studio 1.6]

HANA PROD Down?

Now we have free space available in  E drive on DP-PROD-BI server.

 FW: There is less than 5% available free space on volume DPWORAPRD1-/d01
FW: There is less than 5% available free space on volume DPWHANAPRD1-/backup/log

n volume DPWORDEV1.DPWORLD.COM-/u01

Oracle UAT : Archiver Error

- FW: There is less than 5% available free space on volume DPWORDEV1.DPWORLD.COM-/u01

T20191227.0011 - Fwd: There is less than 5% available free space on volume DPWORDEV1.DPWORLD.COM-/u01
T20191231.0023 - FW: There is less than 5% available free space on volume DPWORDEV1.DPWORLD.COM-/u01
CPU load on DPWORDEV1.DPWORLD.COM is currently 100 %
CPU load on DPWORAPRD1 has reached 100 % 9 times

FW: There is less than 5% available free space on volume DPWORDEV1.DPWORLD.COM-/u01

T20200105.0023 - FW: Fwd: There is less than 5% available free space on volume DPWHANAPRD1-/backup/data
- [PROD] Manage Dependencies option in Promotion Management giving error
- CPU load on DPWORAPRD1 is currently 100 %
Application "SAP BI Process" on "DP-DEV-BI" is currently Down
FW: DEVBRIDG - JAN2020 DB CPU PATCHES
BI- Mail not working
Fwd: There is less than 5% available free space on volume DPWHANAPRD1-/backup/log

FW: There is less than 5% available free space on volume DPWORAPRD1-/u01

T20200209.0064 - TPA : Not able to logon oracle server(10.90.32.31) - PROD env

Forgot password
 Open Date Close Date & Time Status Priority
10/27/2019 10/11/2019 Completed Low
10/14/2019 11/20/2019 10:14 AM Completed Low
10/24/2019 02:53 PM 10/24/2019 02:53 PM Completed Low
10/23/2019 10/23/2019 Completed Low
10/24/2019 12:08 PM 11/11/2019 14:02 Completed Low
10/29/2019 11:07 AM 10/29/2019 02:12 PM Completed Low
10/30/2019 Inprogress SAP low
10/31/2019 11/20/2019 10:14 AM Completed Low
10/31/2019 Inprogress Customer Low
10/31/2019 01:50 PM 10/31/2019 02:30 PM Completed Low
5/11/2019 11/21/2019 05:11 PM Duplicate Low
5/11/2019 Duplicate Low
5/11/2019 Duplicate Low
6/11/2019 12:32 11/06/2019 12:32 PM  Duplicate Low
7/11/2019 11/20/2019 10:14 AM Completed Medium
11-10-2019 16:36 PM 11/26/2019 11:59 AM Completed Medium
11/11/2019 06:14 AM  11/11/2019 06:14 AM  Completed Low
11/11/2019 11/11/2019 Completed Low
11/11/2019 04:11 PM  11/18/2019 12:07 PM Completed Low
11/13/2019 11/13/2019 Completed Low
11/18/2019 09:33 AM 11/18/2019 11:33 AM Completed Low
11/19/2019 12:07 PM Inprogress High
11/17/2019 12:35 PM 11/17/2019 12:55 PM Completed Low
11/17/2019 11:30 AM 11/18/2019 11:30 AM Completed Low
11/20/2019 10:14 AM 11/20/2019 10:14 AM Completed Low
11/21/2019 05:11 PM  01/27/2020 01:59 PM  Completed Low
11/21/2019 09:17 AM 11/21/2019 09:17 AM  Completed Low
11/25/2019 04:22 PM 11/25/2019 04:22 PM Completed Low
11/25/2019 04:43 PM 11/25/2019 04:43 PM Completed Low
11/25/2019 01:20 PM 11/25/2019 01:20 PM Completed Low

11/27/2019 03:57 PM  Inprogress Low

11/29/2019 10:15 AM  4/12/2019 14:01 Completed High

12/10/2019 10:59 AM  12/12/2019 10:59 AM  Completed Low
 12/16/2019 02:21 PM  12/17/2019 02:21 PM  Completed Low
12/19/2019 12:52 PM  12/19/2019 12:52 PM  Completed Low

12/22/2019 09:18 AM  Completed Low

12/22/2019 09:18 AM 
12/21/2019 06:11 PM  Completed High
12/21/2019 06:11 PM 
12/23/2019 06:11 PM  12/23/2019 06:11 PM  Completed Low
12/27/2019 09:27 AM  12/27/2019 09:27 AM  Completed Low
12/31/2019 01:47 PM  12/31/2019 01:47 PM  Completed Low
12/14/2019 10:13 PM  12/29/2019 10:13 PM  Completed Low
12/14/2019 10:33 PM 12/29/2019 10:13 PM  Completed Low

12/23/2019 10:10 AM  12/23/2019 10:10 AM  Completed Low

01/05/2020 10:42 AM  01/05/2020 11:42 AM  Completed Low
01/19/2020 04:47 PM  01/21/2020 04:47 PM  Completed Low
01/21/2020 04:19 AM  01/21/2020 04:19 AM  Completed Low
01/26/2020 05:51 PM  01/27/2020 05:51 PM  Completed Low
01/26/2020 01:59 PM  01/29/2020 01:59 PM  Completed Low
12/23/2019 02:42 PM  12/25/2019 02:42 PM  Completed Low
01/30/2020 06:06 PM  01/31/2020 06:06 AM  Completed Low
02/09/2020 03:20 PM  03/09/2020 03:20 PM  Completed Low
02/10/2020 10:51 AM  03/09/2020 03:20 PM  Completed Low
02/09/2020 05:00 PM  02/09/2020 06:00 PM  Completed Low
Completed Low
02/03/2020 08:14 AM  02/03/2020 08:14 AM  Completed High
Module Responseble Person
Oracle Dharma
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
Oracle Dharma
HANA Tolstoy
Oracle Dharma
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
Oracle Dharma
Oracle Dharma
Oracle Dharma
Oracle Dharma
Oracle Dharma
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
HANA Tolstoy
Oracle Dharma
HANA Tolstoy
HANA Tolstoy
Oracle Dharma
Oracle Dharma
HANA Tolstoy
Oracle
Dharma
SAP BI
Tolstoy
HANA
Tolstoy
HANA Tolstoy
Oracle Dharma
HANA
Tolstoy
Oracle
Dharma
Oracle
Dharma
Oracle Dharma
Oracle Dharma
Oracle Dharma
Oracle Dharma
Oracle Dharma
Oracle Dharma
HANA Tolstoy
HANA Tolstoy
Oracle Dharma
HANA Dharma
Oracle Dharma
HANA Tolstoy
HANA Tolstoy
Oracle Dharma
Oracle Dharma
Oracle Dharma
Oracle Dharma
SR Number Ticket Number Short Description

1 T20191127.0033 RE: Design Studio - Unable to add/edit existing unx datasourc

2 T20191121.0036 FW: HANA Cockpit SMTP not working

3 T20191119.0024 BI PROD - Design Studio Dashboards Issue

4 T20191031.0010 Warning - DPW_COM user password expire

5 T20191030.0008 CMC PROD - ???dummy.action.DS.Repository... message

6 T20191217.0061 FW: TPA Portal Apps - SIT Access

7 T20200119.0009 CPU load on DP-PROD-WEB is currently 81 %

8 T20200126.0087 BI Launch pad error - Service to be restarted.

TPA : Not able to logon oracle server(10.90.32.31) - PROD
9 T20200209.0064
env
10 T20200209.0087 Application "Microsoft IIS" on "DP-PROD-WEB" is currently Down

11 T20200205.0043 Application "Microsoft IIS" on "DP-PROD-WEB" is currently

 Open Date Close Date & Time Status
11/27/2019 03:57 PM Inprogress Customer
11/21/2019 05:11 PM  Inprogress onsite
11/19/2019 12:07 PM Inprogress Customer
10/31/2019 10:48 AM  Inprogress Customer
10/30/2019 02:10 PM  Inprogress Customer
12/17/2019 03:00 PM  Inprogress
01/19/2020 05:20 AM  Inprogress
01/26/2020 03:34 PM  Inprogress Customer
02/09/2020 05:00 PM  waiting for customer
02/09/2020 07:10 PM  emitac team
02/05/2020 12:50 PM  emitac team
Priority Module Responseble Person Comments Waiting Days
Low SAP BI Clariba waiting for clariba reply 20
High HANA Tolstoy Waiting for update 40
from onsite team
Waiting for update
High HANA Tolstoy 15
from DPWorld team
waiting for customer
Low HANA Toni
conformation
waiting for customer
High HANA Tolstoy 30
comments
Low TPA Portal Apps Emitac dubai emitac team
Low WEB SERVER Dharma work in progress 7
waiting for customer
Low HANA Tolstoy replay 3
Medium Oracle Dharma waiting for customer
taking care by emitac
Low WEB SERVER Emitac
team
waiting for emitac
Low WEB SERVER Emitac
team
 Last Response Waiting for
12/9/2019 DP world_SAP
12/9/2019 Emitac Dubai
11/26/2019 DP world
waiting for customer
conformation
11/24/2019 DP world

waiting for Mr.guru's

2/23/2020
waitingcomments
for customer to
have screen sharin
session
03/09/2020 05:00 PM  waiting for customer