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CCTV Service Plan

The document discusses the benefits of a CCTV service plan. A service plan [1] includes an annual visit to inspect and clean the system and its components, check operations, and update firmware. This helps ensure maximum lifespan, lower downtime, and compliance with insurance requirements. Minor repairs are included but replacement parts if needed are extra. The plan provides peace of mind through preventative maintenance of the security system.

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Mike Divers
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255 views2 pages

CCTV Service Plan

The document discusses the benefits of a CCTV service plan. A service plan [1] includes an annual visit to inspect and clean the system and its components, check operations, and update firmware. This helps ensure maximum lifespan, lower downtime, and compliance with insurance requirements. Minor repairs are included but replacement parts if needed are extra. The plan provides peace of mind through preventative maintenance of the security system.

Uploaded by

Mike Divers
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CCTV Service Visit

Why do I need a CCTV Service plan?

Well to be perfectly honest you don’t. It’s very much about how your perceive risk. All our systems
are covered by a twelve month guarantee so if something breaks down in the first twelve months,
however unlikely' then we’ll come and sort things out for you free of charge.

We also advise you carry out the following regular maintenance tasks to keep your system running
efficiently:

• Clean the monitor screens weekly

• Clean the control surfaces weekly

• Ensure recording facilities are operating correctly

• Clean computer air vents monthly

• Visually check fittings/brackets and camera site lines monthly

If you identify any faults then let us know straight away to prevent a small problem getting bigger.

You can simply choose to pay as you go if any faults develop after the end of the warranty period.

However having invested in a CCTV system to protect your business, home and possessions it’s
important to keep everything in good working order so you continue to be protected at all times.

• Regular servicing can ensure the maximum component life and result in lower system
downtime saving you money by avoiding non-contracted hourly rates.

• All modern IP security cameras and Network Video Recorders feature user upgradeable
firmware. If a security vulnerability is found, Hikvision will often fix the vulnerability by issuing a
firmware update. As part of our service plans, we ensure that your cameras and recorders are
always running the latest, most safe, feature rich and stable firmware.

• Your insurance company may require you to regularly maintain your security system and if
you’ve not arranged appropriate cover your insurance claims may be invalid.

• If a fault only comes to light after a crime has been committed you may not be able to provide
the evidence to the Police

What’s included in the service plan?

All of our service plans have been carefully created to provide you with peace of mind. The
service plan includes one visit every 12 months to carry out routine preventative servicing in
accordance with manufacturers specifications. Think of this as similar to a vehicle service you
would expect to have each year.

CCTV Service Plan Version 1 November 2018


What’s included in more detail:

• Visually inspect all major components and connections for signs of deterioration or damage

• Check all control equipment (DVRs, VCRs, monitors, multiplexers, video switchers, telemetry
units etc.) for correct operation

• Check mains & power supplies and stand-by batteries including charging rates

• Check environmental conditions for adverse effects, including growth or shrubbery obscuring
camera views

• Check time and date settings in equipment and update the settings if needed

• Check integrity of all cabling and fixings and sample check external insulation for damage

• Check auxiliary lighting equipment, infra-red units and photocells (if present) for correct
operation

• Check air vents are clear in all control equipment including PCs

• Clean cameras, lenses and housing surfaces as necessary applying RainX and SpiderEx

• Check all glands and seals on external equipment

• Clean control equipment surfaces including PC (if applicable

• Establish regular back-ups are taken

• Check cameras are aligned to user specification, pictures for correct field of view and adjust as
necessary

• Check brackets, towers and fixings for corrosion or damage ensuring clamping bolts/brackets
are tightened correctly

• Check wash/wipe units and wiper blades (if any) for correct operation and fill washer reservoir
where necessary

• Check quality of recording during day time and night time modes

• Check pan and tilt assembly (if any) including fixings, electrical connections and functions

• Check the satisfactory CCTV transmission of images to remote site (if applicable)

• Check warning signs are in place

• Check all camera and alarm presets and apply firmware update to NVR/DVR and IP cameras
where required

What’s not included:

• Engineer visits outside of the yearly service visit as this is a proactive service plan rather than a
monitoring and back up contract

• Parts/materials identified that require replacement due to wear and tear, damage or otherwise
will be charged at cost.

CCTV Service Plan Version 1 November 2018

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