MANAGEMENT CONTROL

SYSTEM Attempt all questions.

1. Describe the need for MIS in a business organization focusing

on Management Control System. Also explain the important
considerations in designing Management Information System
(M l S) for the purpose of Management Control.
(10)
2. Explain the following ( Any SIX)
(30)
(a) Management by Objectives (MBO)
(b) Concept of Six Sigma
(c) Flexible Budgeting
(d) Balance Score Card
(e) Elements of a Control System
(f) R O I Approach
(g) Performance Budgetting

3. Explain how by designing an appropriate Management Control System , the

different types of risks faced by the banks can be tackled.
(10)
4. What are different functions involved in the control of an
Organization. Explain them? (10)
5. Consider a Retail Outlet. What should be the objectives of Management
Control system for the retail outlet? Examples would strengthen your views.
(10)
6. Under Operations, What are the key principles of its Control
and Management? (10)
 SUB : MANAGEMENT CONTROL SYSTEMS

CASE STUDY : 1

Traditional Forecasting
Many organizations seek to mitigate some of the traditional budgeting problems noted above by
implementing some form of forecasting. This allows managers to update budgeted numbers with actual
results for the periods that have already occurred. The forecasts are used to predict what will happen in
the future, often seeking to confirm whether predetermined annual targets will still be met.

While financial managers think of forecasting in terms of periodic forecasts, operating managers are
constantly adjusting plans, including sales estimates, which are converted to operating plans for
production and inventory control levels. Most of these planning efforts are conducted in numerous
discrete systems supporting different functional areas. A great deal of effort is required to integrate and
reconcile these different views of the future.

Financial forecasts are performed on a preset schedule, typically quarterly or monthly.

According to David Axson, author of "Best Practices in Planning and Management Reporting" 4. Axson
explains that these process cycle times are extended due to:

The difficulty in getting timely information;

The high level of details required taking significant time to forecast each item; and
The fact that much of this data is developed in a series of disconnected spreadsheets making
integration a time-consuming process.
Many companies use a purely financial process that is disconnected from its specific business drivers-a
mere financial accumulation of trends. These companies often determine their monthly forecasts by
subtracting the actual results to date from their annual targets and then dividing the remaining gap by the
months remaining. They then view the monthly result to see if it is even possible to attain, All their
forecasting work focuses on achieving the predefined annual targets, even if the underlying assumptions
that went into creating those targets are now Incorrect.
The level of detail used often mirrors the annual plan. Some planners forecast at the same level of detail
that is used for actual reporting, This can result in tremendous efforts in calculating variances and the
related explanation process.
These misconceptions often turn traditional forecasting into merely a different pc version of the
problems with traditional budgeting. Let's examine why.
For many organizations, forecasting is a mechanical process that adjusts future run rates upward or
downward as necessary so that the predetermined annual targets are still met.

They ignore the fact that targets were set based on various assumptions. What happens when the annual
targets are held but their underlying basis proves incorrect? The great quality guru W. Edwards Deming
noted that "if you pay people to hit targets, they often will, even if it destroys your company."
Q1) Explain the process of cycle times given by David Axson. (20 Marks)
CASE STUDY : 2

Methodology :
Jimmy Carter, who introduced ZBB for resources allocation and control in government explains, "In
ZBB, the budget is broken into units called DPs which are prepared by managers at each level. These
packages include an analysis of purpose, cost, measures of performance and benefits, alternative courses
of action and consequences of not performing the activity. Then all packages are to be ranked in order of
priority. After several discussions between department heads and the chief executive, the rankings are
finalized, and packages upto the level of affordability are approved and funded."

In more specific terms the ZBB methodology as well as the sequential stages in its introduction may be
outlined as follows:

• Defining the Decision Units (DUs) within the firm: A DU is a tangible activity or group of activities
for which a single manager is responsible for successful performance. The DU concept is akin to that of
the responsibility center. A traditional cost center, a group of people or even a project may be a DU.
• Defining objectives of each DU : In clear and specific terms and in conformity with the enterprise,
objectives and goals.
• Identifying activities in the form of DPs: The term D P focuses on the analysis of each activity in the
manufacturing process according to the incident of the relevant cost and the importance of that activity
in the overall cost structure of the organization. Thus, in essence DPs not only refer to the costs but also
the benefits of an activity of process.
• Ranking of alternative DPs in the order of decreasing benefit to the organization, using cost-benefit
analysis technique. This problem can be reduced by concentrating on marginal priority packages. This is
because ultimately all the packages presented for funding would generally fall into three categories:
(1) those with a high priority and high probability of funding; (2) those with a marginal priority and
which may be funded or not funded depending on the resources available, and (3) those with a low
priority and low probability of funding.
• Forwarding the ranked DPs to the next higher organizational units, for review, merger with other
comparable DPs and for re-ranking (as the DPs are consolidated and re-ranked, the perspective and
objectives are broadened). The consolidation and re-ranking should preferably be done by a committee
comprising all managers whose DPs are being considered and a chairman selected from the next higher
organizational level.
• Finalization of the budget proposal as well as preparation of budgets for each DU have to be finally
approved by the top management. Before according approval, the top management is guided, on the one
hand, by the principle of allocating resources to the OPs showing higher benefit to cost ratios, and the
question of affordability, on the other.

Q1) Explain the stages in specific terms of ZBB Methodology. (20 Marks)
CASE STUDY : 3

Capital Expenditures :
Another approach to deciding on capital expenditure investments is to assign a priority
to each investment proposed. We tend to limit the priority scale to values, as follows.
1. Absolute Must. Includes security, legal, regulatory, end-of-life equipment; typically
externally mandated, that is, you really have little or no choice. Simply stated, if you are under
very tight capital expenditure and/or expense budget constraints, the cutoff is drawn here.
2. Highly Desired/Business-Critical. Includes short-term "break even" (less than six
months), significant short-term "return to top or bottom line" less than months), and
mega projects already in progress.
3. Wanted. Valuable, with a longer return term (more than 12 months). Typically, these
projects get funded only if there is capital money remaining, if resources are available,
and if revenue projections are fairly secured.
4. Nice to Have. Given available bandwidth in people and money, there is a good return on
these projects, but typically the ROI has more intangibles. Unlikely to be funded in this
budget year; might go up the priority list in subsequent budget years. It is important to
have some projects in this priority, as it helps to better calibrate the higher priorities.
Expenses
The following items constitute what is most typically referred to as "the budget."
The major categories of budget expenses are:
Personnel
• Salaries and benefits (including hiring fees and bonuses)
• Training and education
• Travel
• Morale
• Staff-related depreciation
• Temporary help/consultants
• Miscellaneous (space, telecom, and so on)

• Depreciation
• Maintenance
• Repairs
• Leases
Software
• Depreciation
• Maintenance
• Customer support
• Updates
• Repairs
• Leases

• Leased lines
• Oursourced network services
• Security services
• Applications service providers (ASPs)
• Miscellaneous (transport, courier, periodicals, and so on)
Q1) Explain the needs of Capital Expenditure investment. (10 Marks).
Q2) Give any two difference between hardware and software. (10 Marks).

CASE STUDY : 4

Divorce the Forecasting Process from the Target Setting and Performance Appraisal

Forecasts must not be seen by senior managers as a tool for questioning or reassessing performance
targets. If managers see that forecasts have an impact on their reward and incentive plan, they will
be reluctant to present an unbiased picture.
Use Forecasts to Support
Leading organizations

Q1) Explain the difference between choosing the Right Forecasting on frequency and horizon.
(20 Marks)
 SUB : MANAGEMENT CONTROL SYSTEMS
Total Marks: 80

Note : All Questions are Compulsory

Each Question Carries Equal Marks 10 Marks

1. Consider a Retail Outlet. What should be the objectives of

Management Control system for the retail outlet? Examples would
strengthen your views.

2. Explain the Just-in-time and total quality management techniques of

control. Also, elaborate the implication of these techniques for
management control.
3. Describe the need for MIS in a business organization focusing on
Management Control System. Also explain the important considerations
in designing Management Information System (M l S) for the purpose of
Management Control

4. Explain how by designing an appropriate Management Control System ,

the different types of risks faced by the banks can be tackled.

5. Describe and illustrate significance of human behavior patterns in management

control.
6. Define Transfer pricing. Describe the various transfer pricing methods in
detail
7. Differences and similarities between Management Control and Task
Control
8. Give impact of Internet on Management Control.
 Management Control Systems

Answer the following question.

Q1. Define Budget. Explain the features of a budget.

Q2. Write a short note on Operating Budget

Q3. Write a short note on Core Competency

Q4. Explain R O I Approach.

Q5. Explain Balance Score Card.

Q6. Application of MCS in Public Sector.

Q7. Give brief on Rishi and ashramic culture.

Q8. Write a note on withholding Tax.

 Management Control Systems

Q1. Discuss profitability measures.

Q2. Explain Management Audit.

Q3. Give brief on Rishi and ashramic culture.

Q4. Application of MCS in Public Sector.

Q5. Explain R O I Approach.

Q6. Write a short note on Core Competency

Q7. Write a short note on Operating Budget

Q8. Define Budget. Explain the features of a budget.

 Management Control Systems

Q1. Explain ideal Management Control in organization and

its features.

Q2. Highlight the features of a responsibility center. Explain

the different types of responsibility centers.

Q3. Under Operations, What are the key principles of its Control and
Management?

Q4. What are different functions involved in the control of

an Organization. Explain them?

Q5. Application of MCS in Service Organizations and

Proprietary organizations.

Q6. Discuss the nature of management control systems. (10 marks)

Q7. What are functions of Budget department. (10 marks)

Q8. What are the limitations of variance analysis.

 Management Control Systems
Q1. Explain R O I Approach.

Q2. Explain Balance Score Card.

Q3. Explain Management by Objectives.

Q4. Design the balance score card.

Q5. Describe the various types of budget with suitable examples.

Q6. Application of MCS in Service Organizations and

Proprietary organizations.

Q7. Give advantages of flexible Budgeting .

Q8. Distinguish between task control and management control.

 Management Control Systems

Q1. What are the characteristics of a project organization? Explain how

do these characteristics affect the control system design of a project.
Q2. What do you understand by Investment Centers? Explain
the methods used for measuring investment centre performance.
Q3. Explain the following models and highlight their usefulness
in formulating business unit strategies : The BCG Model.
Q4. Explain different organizational goals. Comment on shareholder
wealth maximization Explain various stages of Management process.
Q5. Explain the Just-in-time and total quality management techniques
of control. Also, elaborate the implication of these techniques for
management control.
Q6. Consider a Retail Outlet. What should be the objectives of
Management Control system for the retail outlet? Examples would
strengthen your views.
Q7. Explain how by designing an appropriate Management Control
System , the different types of risks faced by the banks can be tackled.
Q8. Give performance measurement in service organisation.