Responsible Gaming Code of Practice
Responsible Gaming Code of Practice
RESPONSIBLE GAMING
Code of Practice
Version 5.0
March 2017
1
Table of Contents
Foreword................................................................................................ 4
I. Definition of Terms………………..…………………………..…....... 5
II. Probity Measure……………………………………………..…….…. 7
III. Limited Access………………………………….………….…….…... 8
IV. Financial Transactions
1. Anti-Money Laundering Act………………………………………… 10
2. Credit………………………………………………………………….. 10
3. Banking Access……………………………………………………… 10
V. Fair Gaming Experience……….……….….……………..….……… 11
VI. Awareness Program….……………………….……..……….…...…. 12
VII. Advertisements
A. General Rule……………………….………………………………… 14
B. Mass Media Coverage…………..…………………………………. 14
C. Content…………………………..…………………………………… 14
D. Location of Billboards………………………………………………. 15
VIII. Facilities
1. Child Care……………………………………………………………. 16
2. Entertainment Venues……………………………………………… 16
IX. Training of Management and Staff………………….…..…...….… 17
X. Support Facilities
1. Helpline…………………………………………..…………………… 18
2. Feedback System…………………………………………………… 19
XI. Exclusion Program
1. Player Exclusion Types
1.a Self Exclusion………………………………………… 20
1.b Family Exclusion……………………………………… 21
1.c Licensee-emanating Exclusion…………………….. 23
2. Submission of Application…………………………………………… 25
3. Breach of Exclusion Order………………………………………….. 25
XII. Help Centers in the Philippines……………..….………….….……... 26
2
Annexes
3
Foreword
4
I
I. DEFINITION OF TERMS
Billboard
- a panel for the display of advertisements in public places, such
as alongside highways or on the sides of buildings.1
Gaming
- means playing games of chance in casinos and gambling
establishments and any variations thereof, including but not
limited to the games of chance referred to in the Provisional
License or Authority to Operate, whichever is applicable.
Licensee
- the entity to which a Provisional License or Authority to Operate
was issued by PAGCOR as the case may be.
1
http://www.thefreedictionary.com/billboard
5
Operator
- a legal entity contracted by the Licensee to manage and
conduct gaming activities in specific properties
- may be PAGCOR or the Licensee itself
Problem Gambler
- an individual affected by gambling to the point of no longer
having normal control or rational judgment, leading to problems
in other areas of the gambler’s life.2
Problem Gambling
- an urge to continuously gamble despite harmful negative
consequences or a desire to stop. It is often defined by whether
harm is experienced by the gambler or others, rather than by
the gambler's behaviour. 3
2
http://www.data.amity.org.au
3
en.wikipedia.org/wiki/Problem_gambler
4
http://www.ncpgambling.org
6
II
7
III
8
3. Employees of Licensees
9
IV
1. Anti-Money Laundering
2. Credit
10
V
11
VI
2. Slogan
- A standard slogan must be visible in Responsible
Gaming materials placed in gaming venues.
3. Communication Media
- Proposed layout must be presented to PAGCOR
GLDD prior to publication.
12
(b) Official website
- a page must show the licensee’s RG program
4. Standard RG Information
13
VII
VII. ADVERTISEMENTS
A. General Rule
1. Print
2. Television and cable
3. Radio
4. Internet
a. Website
b. Blogs
c. Social media sites
d. Electronic mail
5. Telephone marketing (SMS, MMS, calls)
6. Promotional posters, tarpaulin streamers, fliers and
LED signage
7. Billboards
8. Mobile ads, vehicle wrap
C. Content
1. Mandatory Elements
a. Prohibition of under 21 years old logo
b. RG slogan – “Keep it Fun”
14
c. End tag for Radio ads:
“Keep it Fun. Game Responsibly.”
D. Location of Billboards
VIII. FACILITIES
1. Child Care
- Where gaming establishments do not have separate
passageways from the gaming floor to and from food
outlets and entertainment venues, minors(children less
than 18 years old) must never linger, be left alone
unaccompanied nor be unsupervised by their adult
companions at all times.
2. Entertainment Venues
- The Licensee shall provide hospitality services and/or
operate entertainment venues in or near the gaming
area so as to encourage customers to take breaks in
play.
16
IX
17
X
X. SUPPORT FACILITIES
1. Helpline
(a) Hotline
- A 24/7 answer service may be made available to
customers who seek help or to their immediate
relatives.
18
(d) Counseling Contact Information
- Customers who feel the need for professional help
or persons concerned about family member/s with
gambling problem/s will be provided with contact
information of appropriate counseling individuals or
centers through passive channels.
2. Feedback System
19
XI
spouse
child at least 18 years old
parent
21
(iv) Immediate family member applying for exclusion
must submit the following documents:
22
certified by the Department of Foreign Affairs of
the Philippines. Incomplete requirements will
not be processed.
Cheating5
Theft6
Use of camera or any electronic device
to assist in projecting the outcome of the
game
Possession of counterfeit chips, tokens,
or cashless wagering instruments
5
https://en.wikipedia.org/wiki/Cheating_in_casinos
6
http://philippinelaw.info/revised-penal-code/article-308_who-are-liable-for-theft.html
23
Unlawful interference with a gaming
equipment
Forgery or counterfeiting
Money laundering
Fraud
24
(iv) A Licensee-emanating Exclusion Order will
take effect irrevocably for three (3) months,
after which, the suspension is lifted
automatically. Subsequent re-applications for
exclusion will be for a period of one (1) year.
While enforced, the nationwide total
exclusion order will be posted in the NDRP.
2. Submission of Application
a. personal delivery, or
b. courier service
25
XII
26
RG Form 1
Incomplete information
Others
(Position Title)
CERTIFIED BY:
THADEO FRANCIS P. HERNANDO
Vice President
Remarks: Verification is based on name and birthdate submitted to PAGCOR GLDD. Wrong or incomplete name and birthdate may
result in mismatch with database information.
RG Form 2
Revised (04/06/2016)
Village/Subdivision City
Gaming establishment e-Games outlet e-Bingo boutique Bingo hall Sports-betting kiosk
visited regularly: Poker club Casino, pls. specify
Are you willing to receive articles/reading materials about Responsible Gaming? Yes No
Attachments:
Recent 1. Photocopy of government-issued photo ID
2x2 2. One (1) recent 2x2 photo
Photo
============================================================================================
TERMS AND CONDITIONS
I understand the content and purpose of this Exclusion application and that the effect of this application is
that an Exclusion Order will be enforced which shall exclude myself from entering any gaming establishment
operated and regulated by PAGCOR. I understand that this Exclusion Order is irrevocable.
I understand that my application for Self Exclusion will stay in force for a period of:
Six (6) months One (1) year Five (5) years
I understand that PAGCOR will provide my name and particulars to all gaming establishments operated and
regulated by PAGCOR for the purpose of banning from playing.
I declare that the information provided in this application are true and correct.
I declare that I will hold PAGCOR harmless from any claim for damages that may be brought against PAGCOR
in any proceeding in relation to this Exclusion Order.
Village/Subdivision City
Village/Subdivision City
Are you willing to receive articles/reading materials about Responsible Gaming? Yes No
Attachments:
1. Photocopies of supporting documents, as applicable
If applicant is the parent: If applicant is the child:
Recent 2x2 - government photo ID of respondent - government photo ID of respondent
Photo of - Birth certificate of respondent - government ID or school ID with photo
Respondent - government photo ID of applicant of applicant
If applicant is the spouse: - Birth certificate of applicant
- government photo ID of the respondent
- Marriage Contract
- government photo ID of applicant
2. One (1) recent 2x2 photo of person requested to be excluded
==========================================================================================================
TERMS AND CONDITIONS
I understand the content and purpose of this Exclusion application and that the effect of this application is that an
Exclusion Order will be enforced which shall exclude my relative from entering any gaming establishment operated
and regulated by PAGCOR. I understand that this Exclusion Order is irrevocable.
I understand that my application for Family Exclusion will stay in force for a period of:
Three (3) months Six (6) months One (1) year
I understand that PAGCOR will provide my relative's name and particulars to all gaming establishments operated
and regulated by PAGCOR for the purpose of banning from playing.
I declare that the information provided in this application are true and correct.
I declare that I will hold PAGCOR harmless from any claim for damages that may be brought against PAGCOR by my
excluded relative in any proceeding in relation to this Exclusion Order.
Street Village/Subdivision
City Country
User Information
Family Name First Name Middle Name
Access Rights
Authorization
User: Authorized by:
_______________________________________ _______________________________________
Signature over printed name Signature over printed name
Date: Date:
Confirmation
Approved access by: Enrolled by:
__________________________________________ ______________________________________
Signature over printed name Signature over printed name
Date: Date:
RG Form 6
Sole Proprietorship:
NAME POSITION
(Family Name, First Name, Middle Name)
(For Consortiums, please add another column to indicate company represented by each individual)
I certify that we have validated and have on record the following documents based on the
latest General Information Sheet (GIS) from the Security and Exchange Commission (SEC) of
the above-listed nominees of Board of Directors/Partners or the Department of Trade and
Industry (DTI) Registration form of Sole Proprietor:
For Filipinos and foreign residents: Income Tax Returns (ITR) duly received by the
Bureau of Internal Revenue (BIR) or Certificate
of Non-Filing of Annual ITR (Annex F)
I will immediately inform PAGCOR of any change in the above listed persons upon filing of
appropriate forms with the SEC or the DTI, as applicable.
___________________________ _____________________
(Signature over printed name) (Date)
______________________________
Position
(Corporate Secretary/Partner/Proprietor)
RG Form 7
User Information
Family Name First Name Middle Name
Access Rights
Authorization
User/Compliance Officer: Authorized by:
_______________________________________ _______________________________________
Signature over printed name Signature over printed name
Position: _______________________________ Position: _______________________________
(Corp. Sec./Partner/Proprietor)
Date: Date:
Confirmation
Enrolled by:
__________________________________________
Signature over printed name Notice received by user
Date:
RG Form 8
(village/subdivision) (city/province)
Email
=============================================================================================
Attachment: Photcopy of petitioner's valid government-issued ID with photo and signature
=============================================================================================
I appeal to amend my Exclusion Order not earlier than fifteen (15) days after receipt of this form by PAGCOR.
I am aware that this Petition is only applicable after the 6-month irrevocable period for exclusion.
I certify that the information that I have provided above are true and correct. I am aware that my signatures below
constitute a revocation of my previous request for exclusion, and I authorize PAGCOR and its Licensees to reinstate
my gaming privileges in all gaming establishments.
I declare that PAGCOR has the right to deny this Petition for whatsoever purpose and I will hold PAGCOR harmless from any
claim for damages that may be brought against PAGCOR and its Licensees in any proceeding in relation to this Petition.
Date:
(Petitioner's signature over printed name)
NATIONAL DATABASE
of
RESTRICTED PERSONS
(January 2014)
I. OBJECTIVES
Casino Crime –an act harmful to individuals and/or the state and committed inside the
Gaming Establishment
Cheat – to alter the elements of chance, method of selection which determine the result
of a game; the amount or frequency of payment in a game; the value of a wagering
instrument; or the value of a wagering credit 1
Restricted Person – any person who is not allowed to enter, play and/or stay in Gaming
establishment under any of the following:
1) Presidential Decree 1869 as amended by Republic Act 9487
2) Malacañang Memorandum Circular 8
3) Exclusion Order
- Any person granted his/her own exclusion from all Gaming Establishments
- Any person excluded from all Gaming Establishments upon request by a qualified
family member (see Chapter IX.1.b of Responsible Gaming Code of Practice)
1
http://www.pandullolaw.com/Criminal-Defense/Cheating-in-Casinos.aspx
2
3. Respondent of a Licensee-Emanating Exclusion Order
Game Cheating
Theft
Use of camera or any electronic device to assist in projecting the outcome
of the game
Possession of counterfeit chips, tokens, or cashless wagering instruments
Unlawful interference with a gaming equipment
Forgery or counterfeiting
Money laundering
Fraud
Shall treat information in the NDRP with prudence; sharing of data with any
unauthorized entity is a violation of Chapter IX of the Responsible Gaming Code of
Practice.
The Property Administrator shall designate users for Levels 2, 3 and 4 as described in
Table 1 above.
Licenses to Operate private casinos provide that they “shall not hire those who are included in
PAGCOR’s list of banned personalities and former PAGCOR officers or employees separated
for cause by PAGCOR.”
Through access to the NDRP, the Operator determines if an employee-applicant may be issued
a Gaming Employment License (GEL). It should not endorse persons included in the database
based on III.3 and 4 above (past and current Respondents of Licensee-emanating Exclusion
Order, and all PAGCOR Employees Terminated for Just Cause) since this shall be ground for
denial of issuance of GEL or violation of the (Provisional) License to Operate casinos.
5
A N N E X A.1
PROCEDURES
3. Input the required information in the corresponding field for respondent profiling;
3. Click the “Additional Information” tab to edit information limited to the three (3) available
fields only (alias/es, distinguishing marks and comments).
3. Designated officer/staff types in the full name of the guest on the “search box” to view the
subject’s information. In case there is a match in the database, the identity of the subject
can also be verified through the following “Advance Search” options:
Birthdate
Address
Nationality
Date of banning
Gaming establishment
Alias
Distinguishing mark
Crime violated (for licensee-emanating)
Except for a lifetime self-exclusion, all other exclusions shall automatically be lifted by the
system upon expiration of their exclusion period. Information on the restricted person will no
longer be displayed in the database but the System Administrator may retrieve information
through historical data.
Only the System Administrator (GLDD) has the authority and access to lift an Exclusion Order.
1. If upon verification, the ground for Licensee-emanating Exclusion Order is not included in
the list under Chapter III.3 and is therefore a deviation from the NDRP guidelines;
2. If in the course of audit, it was discovered that pertinent documentary requirements on file
are incomplete;
4. If the respondent of a Self Exclusion requests for a petition to amend the Exclusion Order
only after the 6-month irrevocable period.
7
Annex B
Board of Directors
Corporation
Partnership
PDS Database
Sole Proprietorship
1
http://www.investopedia.com/terms/b/boardofdirectors.asp
2
http://dictionary.reference.com/browse/corporation
3
http://en.wikipedia.org/wiki/Partnership
4
http://www.bing.com/search?q=definition+of+sole+proprietor&src=IE-TopResult&FORM=IE11TR&conversationid=
III. LICENSEE’S ACCESS TO PDS ONLINE APPLICATION
A. Corporation
The Owner will personally input information into the PDS database
system through RG Form 7.
Table 1
ACCESS ACCESS
ROLE FUNCTION TASK
LEVEL RIGHTS
PDS Super 1 - User, PDS -view, verify and - enrol PDS Users
Administrator system print PDS
(GLDD) management applications
-edit erroneous
entries
PDS Administrator 2 - User -view PDS - search and view
(GLDD) information information,
generate and print
PDS reports
PDS Encoder 3 - User/Encoder -encode required -input data and
(Licensee/Operator) PDS information submit
electronically
2
C. Encoder – Licensee/Operator
VI. PROCEDURE
B. To fill up and to submit the electronic PDS form (Refer to Diagram 2):
A. Annual Submission
All data submitted through the PDS electronic system cannot be edited and
are considered valid, true and final.
B. Late Submission
PDS forms submitted after the May 31 deadline will be tagged as late.
This will be the basis for penalties as provided in the Regulatory Manuals.
4
C. Updates after Deadline
D. Manual Submission
5
Annex C
GS FORM NO. 33
(v.1) 04.30.2015
GLDD Reference No. ______________
CERTIFICATE OF NON-FILING OF
ANNUAL INCOME TAX RETURN
(Board of Directors)
NAME
COMPANY NAME
I hereby certify that I did not file my Income Tax Return (ITR) for CY _____, as prescribed
under the provisions of the NIRC of 1997 and its amendments Title II Chapter IX, Sec. 51.A.2.
___________________________________________________________________________________
___________________________________________________________________________________
Signature: _____________________
Date: ______________
IN WITNESS WHEREOF, this certification has been signed this ___ day of ___________ ,
20____ at _____________, Philippines.
SUBSCRIBED AND SWORN to before me, a Notary Public and in the City/Municipality of
_________, Philippines, personally appeared _________________ with his/her
Identification No. ______________ issued at _______________ on ___________, known
to me to be the same person who executed the foregoing instrument and acknowledged
to me that the same is his/her own free and voluntary act and deed.
LICENSEE GLDD
(Authorized
(CDSPA Unit)
Officer/HR)
Conducts Returns
investigation if the accomplished RG
employee violated Form 1 to Licensee
his/her
employment
contract provision
Submits
GEL Form F Processes
(Notice of Employee GEL Form F
Separated for Cause)
Adds respondent
to Terminated
Employees
Database
Process Flow:
1. Licensee’s Authorized Officer/HR fills out and submits RG Form 1 to request verification
of employee from PAGCOR GLDD.
2. GLDD checks the completeness of information in the submitted form.
3. GLDD verifies the status of the subject employee in the GEL database.
4. GLDD returns the accomplished form to the Licensee after verification.
5. Licensee conducts full investigation to prove that the employee violated employment
contract provision or company policy on prohibition from playing in a gaming
establishment.
6. If proven, the Licensee submits the GEL Form F and keeps pertinent documents on file.
7. GLDD processes Notice of Employee Separated for Cause.
8. GLDD adds respondent to Terminated Employees Database.
Diagram 2