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    DepEd Project Development Officer II LRMDS

    Uploaded by

    Mey Mey
    The document outlines the duties and responsibilities of a DepEd Project Development Officer II (LRMDS) position which includes providing user support through a helpdesk, analyzing and troubleshooting user problems, providing training on software tools and the LRMDS system, performing system maintenance tasks, coordinating learning resource development teams, and gathering data to identify technical assistance needs to improve access to learning resources.

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    DepEd Project Development Officer II LRMDS

    Uploaded by

    Mey Mey
    1K views2 pages
    The document outlines the duties and responsibilities of a DepEd Project Development Officer II (LRMDS) position which includes providing user support through a helpdesk, analyzing and troubleshooting user problems, providing training on software tools and the LRMDS system, performing system maintenance tasks, coordinating learning resource development teams, and gathering data to identify technical assistance needs to improve access to learning resources.

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    DepEd Project Development Officer II LRMDS.docx

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    The document outlines the duties and responsibilities of a DepEd Project Development Officer II (LRMDS) position which includes providing user support through a helpdesk, analyzing and troubleshooting user problems, providing training on software tools and the LRMDS system, performing system maintenance tasks, coordinating learning resource development teams, and gathering data to identify technical assistance needs to improve access to learning resources.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views2 pages

    DepEd Project Development Officer II LRMDS

    Uploaded by

    Mey Mey
    The document outlines the duties and responsibilities of a DepEd Project Development Officer II (LRMDS) position which includes providing user support through a helpdesk, analyzing and troubleshooting user problems, providing training on software tools and the LRMDS system, performing system maintenance tasks, coordinating learning resource development teams, and gathering data to identify technical assistance needs to improve access to learning resources.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    DepEd Project Development Officer II (LRMDS) Duties

    and Responsibilities

    KEY RESULT AREA/S DUTIES AND RESPONSIBILITIES

    Provide user support services through the Region LRMDS Helpdesk


    LRMDS USER and effectively respond to routine emails and user/client calls and
    SUPPORT inquiries.

    USER PROBLEMS Analyze user’s problem as stated in verbal or written query and
    SOLVED identify the cause of the problem.

    Provide first-level troubleshooting assistance and escalate


    problems/issues beyond control to the proper LRMDS Group.

    Assess and escalate serious or unusual problems to the appropriate


    LRMDS Group for resolution.

    Install, configure and provide instructions on the basics of using


    common office software tools and LRMDS support technologies.

    LRMDS TRAINING
    AND UPDATES Technical support during training.

    Communication on new developments and updates on the system to all


    users and clients.

    SYSTEM
    MAINTENANCE AND
    TRACKING Employ basic procedures for user account management and access.

    Prepare monthly reports of user/client issues and complaints, status and


    resolution based on a daily log and analysis of trends, in order to track
    the source of user difficulty as well as areas for systems enhancement
    for the action of the Systems Administrator.

    Solicit user feedback and use the information to improve the system.

    Perform basic and routine system maintenance such as backup, system


    start-up, etc.

    Apply basic security measures for Internet, helpdesk and desktop


    operations to prevent hacking, virus and other security problems.

    Provide support in coordinating the formation of the LR Development


    LR TEAMS Teams of the regional office.
    Coordinate and provide technical and administrative support to the
    Development Teams in scheduling their meetings and providing
    feedback on the progress of each team.

    Document outputs of the Development Teams and manage the files and
    records for easy retrieval and status report.

    Searches and maintains a “Directory of Human Resource” with LR


    required skills (writers, editors, illustrators, creative and layout artists,
    LR TECHNICAL etc.) to provide LR Development teams with a ready pool of resources
    COMPETENCIES as needed.

    Coordinates and prepares a draft of the Terms of References of talent


    and service providers for the LR Development Teams.

    Coordinates and prepares the draft Contracts for sourced talents and
    service providers.

    Coordinates the needs and requirements of contracted service providers


    to follow through the fulfillment of TOR/ contract and payment for
    their service.

    Gather data and provide initial analysis as inputs to TA needs with


    TECHNICAL regard to the LRMDS and plans to improve access to learning
    ASSISTANCE resources of schools and learning centers

    Provide technical support in the delivery of interventions to respond to


    the LR needs of schools and learning centers.

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