1.

GENERAL SHOPPING VOCABULARY

People
 Customer
 Cashier / clerk
 Attendant / assistant
 Manager
Shopping
 Wallet (male)
 Purse (female)
 Scale
 Till / Counter
 Barcode
 Receipt
 Gift receipt
 Aisle
 Shelf / shelves
 Trolley / s
 Basket / s
 Lift / s
 Escalator / s
 Bag / s
 Fitting rooms / changing rooms
Ways to Pay
 Cheques
 Cash
 Notes
 Coins
 Card machine
 Chop and pin machine
 Credit cards / debit cards
 Loyalty card
Where to Buy
 Convenience store / general store / newsagents / department store /
shop / store
 Chemist / pharmacy
 Toy shop / toy store
 Book shop
 Ladies clothing shop / boutique
 Men’s clothing shop / tailor
 Shoe shop / cobbler’s
 Jeweller’s / jewellery store
 Opticians / optometrists
 Electrical store
 Record shop
 Ironmonger’s / ironmongery
 Charity shop / second hand shop
 Haberdasher’s / haberdashery
 Shopping centre
 Shopping mall / mall
 Market
 Florist / botanist
 Butcher’s
 Fishmonger’s / seafood store
 Greengrocers / grocery store
 Baker’s / bakery
 Delicatessen
 Grocer’s
 Diy store / home supply store
 Hardware store
 Off-licence
 Post office
 Supermarket
 Gardening store / gardening centre
Questions
 Can you recommend a good toy shop/store?
 Is there a chemist / pharmacy in this area?
 Where can I get pet food from?
 Where is the nearest shopping centre?
 Could you direct me to the nearest post office please?
 Do you know where the nearest hardware store is?
Responses
 There is a really good book shop just around the corner.
 You can buy that here in the hotel.
 The nearest one is a few mile away.
 The best toy shop is in the shopping centre.
 The post office isn’t open on Sundays.
 The convenience store on the corner might sell that.
 2.OPENING TIMES
Questions
 What time are you open until?
 What time do you close today?
 Are you open on the weekends?
 Are you open all day?
 What are your opening hours?
 Are you open on Sundays?
 Are you open every day during the week?
 What time do you open tomorrow?
Responses
 We’re open from 9am to 6pm.
 We’re open on weekdays only (Monday to Friday).
 We’re open from 10am to 8pm.
 We’re open 7 days a week.
 We’re open 24/7 (24 hours a day, 7 days a week).
 We’re closed at lunchtime, between 12pm and 2pm.
 We’re closed on Bank Holidays (national holidays).
 3.SELECTING GOODS
Clerk’s / Assistant’s Questions
 Can / May I help you?
 Can I help you find something?
 What colour would you like?
 What size would you like?
 Is there anything else I can help you with?
 Would you like to try it on?
 Is that any good?
 What can I do for you?
 How does it fit?
 How about this one?
 Anything else?
 Would you like anything else?
Customer’s Questions
 Excuse me, do you work here?
 Could you help me please?
 I’m looking for a ….
 I’m trying to find a ….
 Could you tell me where the …. is, please?
 How much is this?
 How much are these?
 How much does this cost?
 How much is that …. in the window?
 Where can I find the …. ?
 Do you sell …. ?
 Do you have any … ?
 Would you have this in another colour?
 Have you got anything cheaper?
 Do you have something less pricey (expensive)?
 Do you have this item in stock?
 Do you have a smaller/bigger/larger size?
  Do you know where else I could try?
 Does it come with a guarantee/warranty?
 Where is the changing/fitting room?
 Is there somewhere I can try it/this/them on, please?
 Where can I weigh my groceries?
 Do/Can you deliver?
 Do you have a refund policy?
 Is this in the sale?
Clerk’s / Assistant’s Responses
 I’m afraid that’s the only colour we have.
 Sorry, we don’t have any more in stock.
 Sorry, we don’t sell those / them here.
 I’m afraid we don’t have any more left.
 I have exactly what you’re looking for.
 This one is on sale right now!
 It comes with a manufacturer’s warranty.
 It comes with a 1-year guarantee.
 The changing / fitting rooms are that way.
 The scales are by the counter over there. That’s where you can weigh
your groceries.
 That one is ….(price).
 They’re ….(price) each.
 You can get a refund if you keep the receipt safe, and bring it back within
2 weeks.
Customer’s Responses
 I don’t need any help. I’m just browsing, thanks.
 No, I’m just looking, thanks.
 Wow, that’s cheap!
 That’s good value.
 Oh, that’s expensive.
 That’s quite reasonable.
 That’s a little over my budget.
 That’s not exactly what I’m looking for.
 I’ll take it.
 I’ll take this, please.
 It’s too long / too short.
 It’s too tight / too loose.
 4.PAYMENTS
Cashier’s / Clerk’s Questions
 Are you in the queue?
 Are you being served?
 Who’s next?
 Next, please!
 How would you like to pay?
 Will that be cash or credit?
 Do you have a loyalty card?
 Would you like a bag?
 Can I help you with anything else?
 Will that be all?
 Would you like a gift receipt for that?
 Would you like me to gift wrap it for you?
 Would you like that gift wrapped?
 Would you like any cashback?
 Put your card into the machine, please.
 Enter your PIN, please.
 That comes to ….(price), please.
 The total is ….(price).
 That’s ….(price), please.
Customer’s Questions
 Do you take credit cards?
 Can I pay by cheque, please?
 Could I have a receipt, please?
 Could I have a gift receipt, please?
 Could you gift wrap that for me please?
 Can I put one item back, please? I’ve changed my mind about this one.
 Could I leave my bags here, and pick them up later, please?
 Do you offer a cash discount?
 Does it have a warranty / guarantee?
Cashier’s / Clerk’s Responses
 We take / accept all major credit cards.
 Sorry, we don’t accept cheques.
 I’m afraid we take cash only.
 We’re offering 6 months credit, with no deposit, if you’re interested.
Customer’s Responses
 I’ll pay in cash
 I’ll pay by card
 Here’s ….(money), keep the change!
 That’s it for today.
 That’s all, thanks.
 Thank you. Have a good day!
 5.RETURNS AND COMPLAINTS
Questions
 Who can I speak to about making a complaint?
 Could I have a refund please?
 Can I speak to the manager please?
 I’d like to return this please.
 I’d like to make a complaint.
 I’d like to change this for a different size please.
 Do you have the original receipt?
 Did you buy it from one of our other stores?
 Can I ask why you’re returning it please?
 Can I ask why you’ve changed your mind please?
Responses
 It doesn’t work.
 It doesn’t fit.
 It was a gift, but I don’t like it.
 It was a gift, but the person I bought it for doesn’t like it.
6.THINGS WRITTEN ON SIGNS THAT YOU MIGHT SEE
 OPEN
 CLOSED
 Open 24HRS (HOURS) a day
 Special offer
 SALE
 Clearance sale
 Closing down sale
 Everything must go!
 Liquidation sale
 Great value products
 Good value
 Bargains
 BUY 1 GET 1 FREE
 Buy one get one half price
 Half price sale
 70% OFF EVERYTHING
 Reduced to clear
 Out for lunch
 Back in 15 minutes
 Back at 2PM
 Shoplifters will be prosecuted
 CCTV in operation
 7.USING A CREDIT CARD
 enter your pin
 please wait
 remove your card
 signature

8.PRICES AND NUMBERS

£5.99 = “Five pounds and ninety-nine pence” (long way)
£5.99 = “Five, ninety-nine” (short way)
$12.75 = “Twelve dollars and seventy-five cents” (long way)
$12.75 = “Twelve seventy-five” (short way)
€3.20 = “Three euros and twenty cents” (long way)
€3.20 = “Three twenty” (short way)