Part 11 Problem Solving Usa
Part 11 Problem Solving Usa
Part 11 Problem Solving Usa
Problem Solving.
General Guidelines.
• Get someone to help you with the problem.
• Arrange a definite time and place to discuss the problem and its
solution with people who can help you.
• Make sure there are no distractions like the TV.
• Discuss one problem at a time.
• If you’re dealing with a big problem divide it up into smaller parts
and deal with these one at a time.
• Define the problem clearly and positively, avoid vague definitions.
• Keep your problem definitions brief.
• Keep your discussions positive by concentrating on how the problem
can be solved rather than getting sidetracked about who is to
blame.
• Remember that its usually the problem and not people that make
life difficult.
• Acknowledge your share of responsibility for the problem.
• Try to brainstorm as many possible solutions as you can, don’t
worry if some seem strange or unusual at first.
• Wait until you’ve thought of as many solutions as possible before
you explore whether or not they might work.
• Celebrate success when you effectively solve all or part of the
problem.
Specific Steps.
This is a negative definition because it tells you what you should not
do (fight) but it doesn’t tell you what you should do! Defining the
same problem in a positive way is easy. All you have to do is state
what you will be doing more of when the problem is solved. Here’s an
example of the same problem defined in a positive way.
Count Duffy is a Vampire and has lived (well kind of) in Vlackan
Blackan Mackan Staad, in Transylvania for 327 years. He’s been
there so long that he has grown extremely fond of the place. So
much so in fact that he would like to become the first Vampire Mayor
of his home town.
First of all they read through the general and specific guidelines.
They set aside some time and then positively defined Count Duffy’s
problem as:
Think back on the problem that you described earlier and use these
two pages to apply Albert’s Top Problem Solving Tips for yourself.
Vote No. 1
Duffy the Vampire for Mayor.
1.
2.
3.