Qualifications Pack - Occupational Standards For Beauty & Wellness
Qualifications Pack - Occupational Standards For Beauty & Wellness
Qualifications Pack - Occupational Standards For Beauty & Wellness
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Contents
1. Introduction and Contacts..…Page 1
2. Qualifications Pack……….……...Page 2
3. Glossary of Key Terms …………Page 3
4. OS Units……………………..…….….Page 4
5. Assessment criteria………………Page 30
OS describe what
individuals need
to do, know and
understand in
order to carry out
a particular job Introduction
role or function
Qualifications Pack-intern
OS are
performance SECTOR: BEAUTY & WELLNESS
standards that
SUB-SECTOR: BEAUTY & SALONS
individuals must
achieve when OCCUPATION: TRAINING ACADEMY SERVICES
carrying out
functions in the REFERENCE ID: BWS/Q0601
workplace,
together with ALIGNED TO: NCO-2015/NIL
specifications of
the underpinning
knowledge and Brief Job Description: A intern is a student or trainee who works, in order to
understanding gain work experience or satisfy requirements for a qualification in the Beauty
and Wellness Sector
E-mail:[email protected]
Qualifications Pack For Intern
Job Role
Intern
Compulsory:
1. BWS/N0601(Improve practical skills and techniques)
2. BWS/N0602 (Learning experience on job)
3. BWS/N0603(Use tools ,equipment and material for
Applicable National Occupational practical task)
Standards (NOS) 4. BWS/N9002(Maintain health and safety at the workplace)
5. BWS/N9003(Create a positive impression at the
workplace)
Optional:
N.A
Performance Criteria As described in the relevant OS units
2
Qualifications Pack For Intern
Keywords /Terms
Description
4
BWS/N0601 Improve practical skills and techniques
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National Occupational
Standard
Overview
This unit provides to Improve practical skills and techniques at workplace.
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Unit Code BWS/N0601
BWS/N0601
Unit Title (Task) Improve
Improve practicalpractical
skills andskills and techniques
techniques
National Occupational Standard
Description This unit provides to Improve practical skills and techniques at workplace.
Scope This unit/task covers the following:
Improve practical skills and techniques
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BWS/N0601 Improve practical skills and techniques
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
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BWS/N0601 Improve practical skills and techniques
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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BWS/N0601 Improve practical skills and techniques
Back to Top
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BWS/N0602 Learning on job experience
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National Occupational
Standard
Overview
This unit provides Learning on job experience to develop your knowledge,understanding
and skills.
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BWS/N0602 Learning on job experience
Unit Code BWS/N0602
Unit Title (Task) Learning on job experience
National Occupational Standard
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BWS/N0602 Learning on job experience
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
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BWS/N0602 Learning on job experience
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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BWS/N0602 Learning on job experience
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BWS/N0603 Use Tools, equipments and material for a practical tasks
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National Occupational
Standard
Overview
This unit provides to develop the knowledge, understanding and skills required to use
tools ,material and equipment for a practical task.
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BWS/N0603 Use Tools, equipments and material for a practical tasks
Unit Code BWS/N0603
Unit Title (Task) Use tools ,equipment and material for a practical task
National Occupational Standard
Description to develop the knowledge, understanding and skills required to use tools ,material
and equipment for a practical task
Scope This unit/task covers the following:
Use tools ,equipment and material for a practical task
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BWS/N0603 Use Tools, equipments and material for a practical tasks
KB8. knowledge of Safety precautions for care and maintenance of tools
KB9. Knowledge of Materials and products
KB10. Knowledge of Suitability of materials and products:
KB11. Knowledge of Use of alternative materials and product
The user/individual on the job needs to know and understand how to:
SA20. discuss task lists, schedules, and work-loads with co-workers
SA21. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA22. give clear instructions to customers
SA23. keep customers informed about progress
SA24. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
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BWS/N0603 Use Tools, equipments and material for a practical tasks
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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BWS/N0603 Use Tools, equipments and material for a practical tasks
Back to Top
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BWS/N9002 Maintain health and safety at the workplace
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National Occupational
Standard
Overview
This OS unit is about maintaining a safe and hygienic environment at the work area to
reduce potential risks to self and others.
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BWS/N9002 Maintain health and safety at the workplace
Unit Code BWS/N9002
Unit Title (Task) Maintain health and safety at the workplace
National Occupational Standard
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BWS/N9002 Maintain health and safety at the workplace
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document call logs, reports, task lists, and schedules with co-workers
SA2. prepare status and progress reports
SA3. record customers’ discussions in the call logs
SA4. write memos and e-mail to customers, co-workers, and vendors to provide
them with work updates and to request appropriate information without
English language errors regarding grammar or sentence construct
Reading Skills
The user/individual on the job needs to know and understand how to:
SA5. read about new products and services with reference to the organization and
also from external forums such as websites and blogs
SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and
product information sheets
SA7. read comments, suggestions, and responses to Frequently Asked Questions
(FAQs) posted on the helpdesk portal
Oral Communication (Listening and Speaking skills)
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
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BWS/N9002 Maintain health and safety at the workplace
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
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BWS/N9002 Maintain health and safety at the workplace
Back to Top
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BWS/N9003 Create a positive impression at the workplace
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National Occupational
Standard
Overview
This OS unit is about personal grooming and behaviour to execute tasks as per the
organization’s standards and create a positive impression at the workplace.
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BWS/N9003 Create a positive impression at the workplace
The user/individual on the job needs to know and understand how to:
SA8. discuss task lists, schedules, and work-loads with co-workers
SA9. question customers appropriately in order to understand the nature of the
problem and make a diagnosis
SA10. give clear instructions to customers
SA11. keep customers informed about progress
SA12. avoid using jargon, slang or acronyms when communicating with a customer,
unless it is required
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. make decisions pertaining to the concerned area of work
Plan and Organize
The user/individual on the job needs to know and understand:
SB2. plan and organize service feedback files/documents
27 | P a g e
BWS/N9003 Create a positive impression at the workplace
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB3. manage relationships with customers who may be stressed, frustrated,
confused, or angry
SB4. build customer relationships and use customer centric approach
Problem Solving
The user/individual on the job needs to know and understand how to:
SB5. think through the problem, evaluate the possible solution(s) and suggest an
optimum /best possible solution(s)
SB6. deal with clients lacking the technical background to solve the problem on
their own
SB7. identify immediate or temporary solutions to resolve delays
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. use the existing data to arrive at specific data points
SB9. use the existing data points for improving the call resolution time
SB10. use the existing data points to generate required reports for business
Critical Thinking
The user/individual on the job needs to know and understand how to:
SB11. apply, analyze, and evaluate the information gathered from observation,
experience, reasoning, or communication, as a guide to thought and action
28 | P a g e
BWS/N9003 Create a positive impression at the workplace
Back to Top
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Assessment Criteria
Assessment Criteria
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria
(PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and
Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaulations for skill practical for every student at each
examination/training center based on this criteria
5. To pass the Qualification Pack , every trainee should score a minimum of 40% in generic NOS and 60% in core/ functional
NOS
6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the
balance NOS's to pass the Qualification Pack
Marks Allocation
Skills
Assessment Criteria for Theory
Assessment outcomes Total Marks Out Of Practical
outcomes
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Assessment Criteria
PC5. Plan the activity
specifications step by
step to
12 2 10
practice/developmen
t
100 18 82
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Assessment Criteria
PC7. Understand the type
of tasks/activities
you will perform in 8 1 7
the workplace
PC8. Understand the
learning and
experience you will
8 1 7
acquire from on job
training
PC9. knowledge of
operations of the
organisations 6 1 5
PC10. Understand
employers’
expectations of staff
6 1 5
PC12. Understand
Motivations/incentiv
e of other staff
8 1 7
100 14 86
PC1. Select and use
3.BWS/N0603 (Use tools, suitable tools ,
equipments and equipment and
8 2 6
,material for practical material to
100
tasks) complete an task
32 | P a g e
Assessment Criteria
maintenance of the
tools and equipment
used in completing
the agreed task
PC11. Understand
materials and
products are suitable 10 2 8
for the task
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Assessment Criteria
with the materials or
products and their
use and the
precautions that
should be taken
100 24 76
PC1. Set up and position the
equipment, chemicals,
4. BWS/N9002 (Maintain
products and tools in
health and safety at the 10 3 7
the work area to meet
workplace)
legal, hygiene and
safety requirements
PC2. Clean and sterilize all
tools and equipment 10 3 7
before use
PC3. Maintain one's posture
and position to
10 3 7
minimize fatigue and
the risk of injury
PC4. Dispose waste
materials in accordance
12 2 10
to the industry
accepted standards
PC5. Keep oneself updated 100
on the first aid 15 3 12
procedures
PC6. Identify and document
potential risks and
10 3 7
hazards in the
workplace
PC7. Accurately maintain
10 3 7
accident reports
PC8. Report health and
safety risks/ hazards to 10 3 7
concerned personnel
PC9. Use tools, equipment,
chemicals and products
in accordance with the
13 3 10
salon's guidelines and
manufacturers’
instructions
100 26 74
5. BWS/N9003 (Create a
PC1. Maintain good health
positive impression at 8 2 6
and personal hygiene
the work place)
PC2. Comply with
organisation's
9 3 6
standards of grooming 100
and personal behavior
PC3. Meet the
organisation's
5 1 4
standards of courtesy,
behavior and efficiency
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Assessment Criteria
PC4. Stay free from
intoxicants while on 6 1 5
duty
PC5. Wear and carry
organisation’s uniform
6 1 5
and accessories
correctly and smartly
PC6. Take appropriate and
approved actions in
6 2 4
line with instructions
and guidelines
PC7. Record details related
to tasks, as per 5 2 3
procedure
PC8. Participate in
workplace activities as
5 1 4
a part of the larger
team
PC9. Report to supervisor
immediately in case
3 1 2
there are any work
issues
PC10. Use appropriate
language, tone and
gestures while
interacting with clients
7 2 5
from different cultural
and religious
backgrounds, age,
disabilities and gender
PC11. Communicate
procedure related
information to clients
based on the sector’s 7 2 5
code of practices and
organisation’s
procedures/ guidelines
PC12. Communicate role
related information to
stakeholders in a polite 7 2 5
manner and resolve
queries, if any
PC13. Assist and guide clients
to services or products 4 1 3
based on their needs
PC14. Report and record
instances of
aggressive/ unruly 4 1 3
behavior and seek
assistance
PC15. Use communication
equipment (phone,
4 1 3
email etc) as mandated
by your organization
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Assessment Criteria
PC16. Carry out routine
documentation legibly
4 1 3
and accurately in the
desired format
PC17. File routine reports and
4 1 3
feedback
PC18. Maintain
confidentiality of
6 2 4
information, as
required, in the role
100 27 73
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