ENROLLMENT NUMBER

Amity University Haryana

End Term Examinations July 2020

Programme : MBA HR/B.Tech CSE/B.Tech ECE Semester: 4th Semester

Regular Batch: Yes Reappear Batch(es)………………..

Course Title – Managerial Counselling

Course Code: HRM4406

Exam Dept. Ref.:
Time: 1 Hours Maximum Marks: 50
Note: This question paper has three sections : Section A, Section B and Section C.
Attempt (i) Any TWENTY from Sec.-A.
(ii) Any EIGHT from Sec.-B.
(iii) Any SEVEN from Sec.-C.

Section –A (Attempt any twenty questions) 20 Marks

(Each question carries 1 marks)

1. The steps of employee counselling are :

a) Developing the relationship, Defining the problem, Determining goals, deciding
the plan of action, doing follow-up.
b) Defining the problem, developing the relationship, determining goals, deciding
the plan of action, doing follow-up.
c) Defining the problem, determining goals, developing the relationship, deciding
the plan of action, doing follow-up
d) Determining goals, defining the problem, deciding the plan of action, developing
the relationship, doing follow-up

2. Counselling employees for a second career internally within the firm

exemplifies………..?
a) Honoring experience
b) Pre-retirement counselling
c) Phased retirement
d) Modifying selection procedure

3. Which is not the essential characteristic of feedback in performance counselling?

a) Descriptive
b) Non-evaluative
c) Focused on the behaviour of the person
d) None of the above
4. Which of the following guidelines should be avoided by the manager when providing
feedback to the subordinates?
a) Feedback should become a regular practice
b) Focused on person’s behaviour rather than person himself
c) Feedback should be non-descriptive and evaluative
d) Form a opinion about the individual

5. ……………. is the last step of the listening process.

a) Receiving
b) Interpreting
c) Responding
d) Stop talking

6. Which of the following is not a Behaviour Therapy technique.

a) Flooding
b) Counter transference
c) Counter conditioning
d) Systematic desensitisation

7. Counselling is a profession that aims to:

a) Promote personal growth and productivity.
b) Provide a successful diagnosis in psychopathology.
c) Ensure that clients are on the correct medication.
d) Solely address behaviour.

8. Which counselling approach was introduced by Sigmund Frued?

a) Behaviouristic Approach
b) Self-Reflection Approach
c) Psychoanalytic Approach
d) Humanistic Approach

9. Qualities that a counsellor should have?

a) Ability to devote full attention to the counselee
b) Quality to win the confidence of the client
c) Ability to motivate and facilitate client
d) All of the above

10. Counselling deals with the normal individuals and intend to guide an individual towards a
better……………
a) Job
b) Relationship
c) Life
d) Promotion
11. The ……………… is the one of most major responsibility of the employer towards
employee.
a) Health
b) Safety
c) Well-being
d) Welfare

12. What is counselling?

a) Focus on collecting information
b) Being good friends with the client
c) Establishing understanding for the client
d) A, B and C

13. What factor does not explain the effective counselling outcomes?
a) Counsellor allows the client to do the work
b) Counsellor builds a relationship of trust
c) Counsellor uses good technique
d) Counsellor teaches the client the right way to do things

14. What is indicated of empathy level of a person at the workplace, if the person seems to
understand your interpretation, position, or situation, but doesn’t really care?
a) Clueless person
b) Indifferent person
c) Compassionate person
d) None of these

15. Which characteristic of competent self-manger, involves of not being threatended or a

victim of one’s own emotions?
a) Adaptive
b) Growith-oriented
c) Controlled
d) Optimistic

16. Which factor is crucial for employee development

a) Organizing Culture
b) Attitude of top management
c) Opportunities of promotion
d) A, B and C

17. Performance counselling is an integral part of …………

a) Exploration
b) Action plaining
c) Rapport building
d) Performance Appraisal
18. What is not an essential characteristic of feedback in performance counselling?
a) Descriptive
b) Non-evaluative
c) Focused on the behaviour of the person
d) None of these

19. The basic foundational tools involved in developing effective counseling relationships
and a positive environment for change are:
a) Micro skills
b) Macro Skills
c) Questioning
d) The theraputic relationship

20. Why is employee counseling needed?

a) To deal self-control and understanding
b) To overcome frustration among the employees.
c) To resolve conflicts and maintain emotional balance
d) A,B and C

21. Which of the following does not holds true with reference to ‘Counseling’?
a) Getting emotional involved with clients
b) Attempting to sort out problems of clients
c) Giving advice and being judgmental
d) A,B and C

22. The ….......... model of counselling describes the process of counselling in five phases.
a) 2-D Model
b) 6-D Model
c) 5-D Model
d) 4-D Model

23. A crises is defined as a situation of excessive…………

a) Stress
b) Fear
c) Trauma
d) Depression

24. Positive feeling about retirement includes:

a) Loss of income
b) Boredom
c) More time to spend with family
d) Concern about future health

25. In which areas counselling skills is not applied in an organization?

a) Recruitment
b) Change Management
 c) Downsizing
d) Managing Diversit2y

Section – B (Attempt any eight Questions) 16 Marks

(Each question carries 02 marks)

26. Which of the following statement is not correct?

a) Counselling deals with indivulas who are not normal
b) Psychotherapy is concerned with individuals whose emotional growth has become
severely distorted
c) Counsellor deals with a particular area of difficulty while the psychotherapist is
interested in the total personality structure
d) The goals of counselling are concerned with the helping the individual function
adequately in appropriate roles.

27. Under which phase of performance counselling, the counsellor attempts to establish a
climate of acceptance, warmth and support?
a) Action Planning
b) Rapid Building
c) Exploration
d) None of these

28. All of the following needs (except for one) are personal characteristics or behaviors that
enhance a counselor's or therapist's ability to become culturally aware. Which one is
NOT a personal characteristic identified in this chapter?
a) The personal motivation to understand one's own cultural diversity.
b) Seek out education, work experiences, and life experiences that will afford one
the opportunity to gain greater awareness of cultural diversity.
c) To have friends and personal acquaintances who are culturally different.
d) To be open to new ideas and differing frames of reference.

29. All of the following features (except for one) are all features that brief-therapy
approaches have in common. Which one is NOT a feature of brief-therapy approaches?
a) Brief approaches assess rapidly and integrate this assessment into treatment.
b) Brief approaches review the process frequently and discard ineffective
interventions.
c) Brief approaches place emphasis on the present and here-and-now.
d) Brief approaches limit clients to only ten sessions.

30. Which of the following guidelines should be followed by the manager when providing
feedback to the subordinates?
a) Feedback should become regular practice
b) Focused on person’s behavior rather than person himself
c) Feedback should be descriptive and non-evaluative
 d) A, B and C

31. Which of the following form of counseling involves skillfully listeing and inducting the
employees to describe his emotional problems so that counselor understand and ascertain
possible courses of actions?
a) Co-operative counseling
b) Non-directive counseling
c) Directive counseling
d) None of these

32. Which of the following illustrates the objective of performance counseling?

a) To identify development needs of subordinates and to draw a systematic plan of
action.
b) To give better understanding of the environment in which employee functions.
c) To understand and solve the personal problem through empathetic listening.
d) B and C

33. Why do many schemes fail, that reward employee and managers for something additional
to their normal level of performance?
a) Everyone should receive similar appraisal
b) They are detrimental to trade union agreements
c) The link between extra pay and achievement is unclear
d) Non transparency in the system

34. ……………is simple but very important skills because it provides one of the most
powerful means of prompting behaviour change.
a) Recording
b) Setting goals
c) Anticipating situation
d) Assessing Results

35. Behaviour analysis is based upon the principles of :

a) Classical Conditioning
b) Operant Conditioning
c) Dream Analysis
d) Humanistic Approach

36. Which of the following might be considered as the central tenets of Client-Centred
Therapy:
a) Empathy
b) Unconditional positive regard
c) Congruence
d) All of the above

37. What are the ways through which counsellors can enhance their expertise?
 a) By Continuous Learning
b) By Increasing Professional Effectiveness
c) By improving Micro skills like, focusing, active listening , self-disclosure
d) A, B and C

Section – C (Attempt any seven Questions) 14 Marks

(Each question carries 02 marks)

38. What does Ruchi demonstrates if, she is in a meeting but is upset at the continual
interruption of the proceedings by another attendee. As she is not the Chairperson, and
cannot make a comment, but she knows that she will explode if she doesn’t take a break.
She quietly excuses herself so she can leave the room, get a water, and calm down before
she returns.
a) That she is rude, and has no appreciation of the consequences of leaving the
meeting
b) That she is aware of her felling and has a strategy to deal with the situation.
c) That she is submissive and cant deal with conflict.
d) That she is impatient and unable to deal with the situation

39. Garry working in XYZ Ltd. Has high emotional intelligence. Which of the following
exemplifies Garry’s behavioral traits?
a) Recognizing when a coworker needs help but is too embarrassed to ask.
b) Being able to tell whether a customer’s “maybe” means ”yes” or “no”.
c) c)Dealing with the anger of dissatisfied customer.
d) d)All of these

40. The problem resolution stage of counseling is best characterized by which ONE of the
following?
a) The stage in which the counselor or therapist explores, in depth, the emotional and
cognitive dynamics of the client, problem parameters, previously tried solutions,
and decision-making capabilities.
b) The stage where methods and procedures for follow-up are determined.
c) The stage where methods and procedures for follow-up are determined.
d) The stage in which both counselor and client are active, whereby the counselor
engages in facilitating, demonstrating, instructing, and providing a safe
environment for change; and the client engages in re-evaluation, trying out new
behaviors, exploring emotional and cognitive factors, and discarding of old
behaviors.

41. Core conditions can best be described as which ONE of the following?
a) The various personal characteristics or behaviors that the counselor or therapist
brings to, and incorporates into, the helping relationship (such as congruency,
genuineness, concreteness, and warmth).
 b) The conditions within a counseling office necessary for a client's comfort, such as
comfortable furniture, a good room temperature, muted lighting, and counselor
friendliness.
c) The conditions necessary to promote client change (such as exploration of issues,
client motivation, instillation of hope, and empathic understanding).
d) The conditions within a client that allow the client to work on his or her problems
(conditions such as insight, identification of feelings, problem-solving skills, and
immediacy).

42. Which ONE of the following BEST describes the process of change in Gestalt
counselling?
a) The process of change in Gestalt counselling consists of the identification and
working-through of a variety of blocks or interferences that prevent the client
from achieving a balance.
b) The process of change in Gestalt counselling consists of the client's
willingness to participate in the interpersonal encounter by confronting
loneliness, experiencing individuality, encountering true connection, and
developing the inner strength to transcend the life situation.
c) The process of change in Gestalt counselling consists of the client's willingness
to explore true aspects of the self; become congruent with what is, instead of
what could be; and find self-acceptance.
d) The process of change in Gestalt counselling consists of the presence of three
basic conditions: genuineness, acceptance (caring), and empathic understanding

43. How does Gestalt therapy particularly differ from psychoanalysis approach?
a) Psychoanalysis promoted the use of hypnosis whereas Gestalt rejected it.
b) Gestalt therapists reject the notion of unconscious thought.
c) Gestalt therapists disagree with the Psychoanalytic focus on the client´s past and lack
of focus on the environment.
d) Gestalt therapy rejects the notion that sexual development has anything to do with
later functioning.

44. Sushmita is going for an interview. She doesn’t believe she has any chance of securing
the job, and expcects to perform badly. She doesn’t get the job?
a) Sushmita was very self-aware.
b) Sushmita was subject to self-fulfilling prophecy.
c) Sushmita had bad luck on the day.
d) Sushmita was unprepared for the interview .

45. Empathic understanding is which ONE of the following?

a) Empathic understanding is the ability to see the incomplete picture that clients
paint with their words.
b) Empathic understanding is the ability to feel with clients, as opposed to
feeling for clients.
c) Empathic understanding is the ability to communicate and demonstrate genuine
caring and concern for clients.
d) Empathic understanding is the ability to deal with the here-and-now factors that
operate within the helping relationship.