Cambridge IGCSE™

INFORMATION AND COMMUNICATION TECHNOLOGY 0417/21

Paper 2 Practical Test A March 2020
MARK SCHEME
Maximum Mark: 80

Published

This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of the
examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the
details of the discussions that took place at an Examiners’ meeting before marking began, which would have
considered the acceptability of alternative answers.

Mark schemes should be read in conjunction with the question paper and the Principal Examiner Report for
Teachers.

Cambridge International will not enter into discussions about these mark schemes.

Cambridge International is publishing the mark schemes for the March 2020 series for most Cambridge
IGCSE™, Cambridge International A and AS Level components and some Cambridge O Level components.

This document consists of 18 printed pages.

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Generic Marking Principles

These general marking principles must be applied by all examiners when marking candidate answers.
They should be applied alongside the specific content of the mark scheme or generic level descriptors
for a question. Each question paper and mark scheme will also comply with these marking principles.

GENERIC MARKING PRINCIPLE 1:

Marks must be awarded in line with:

• the specific content of the mark scheme or the generic level descriptors for the question
• the specific skills defined in the mark scheme or in the generic level descriptors for the question
• the standard of response required by a candidate as exemplified by the standardisation scripts.

GENERIC MARKING PRINCIPLE 2:

Marks awarded are always whole marks (not half marks, or other fractions).

GENERIC MARKING PRINCIPLE 3:

Marks must be awarded positively:

• marks are awarded for correct/valid answers, as defined in the mark scheme. However, credit
is given for valid answers which go beyond the scope of the syllabus and mark scheme,
referring to your Team Leader as appropriate
• marks are awarded when candidates clearly demonstrate what they know and can do
• marks are not deducted for errors
• marks are not deducted for omissions
• answers should only be judged on the quality of spelling, punctuation and grammar when these
features are specifically assessed by the question as indicated by the mark scheme. The
meaning, however, should be unambiguous.

GENERIC MARKING PRINCIPLE 4:

Rules must be applied consistently e.g. in situations where candidates have not followed
instructions or in the application of generic level descriptors.

GENERIC MARKING PRINCIPLE 5:

Marks should be awarded using the full range of marks defined in the mark scheme for the question
(however; the use of the full mark range may be limited according to the quality of the candidate
responses seen).

GENERIC MARKING PRINCIPLE 6:

Marks awarded are based solely on the requirements as defined in the mark scheme. Marks should
not be awarded with grade thresholds or grade descriptors in mind.

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Candidate details to left and date to right 1 mark

Page layout changed to two columns 1 mark

2 equal columns, 1 cm column spacing 1 mark

Spell check changes made 1 mark

Footer
Page numbers to left 1 mark
File name and path to right 1 mark
All header and footer items align to margins 1 mark

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Top row text centred over right five columns 1 mark

Top row only shaded 1 mark
Text rotated to be vertical 1 mark

Text and gridlines fit within column, no split words 1 mark

All gridlines dark and printed 1 mark

Image inserted at correct place 1 mark

Aligned top of text and left margin 1 mark
Resized half column width, aspect ratio maintained 1 mark
Text is wrapped round image 1 mark

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Vertical bar chart, correct data, correct place

within column width, category axis labels present 1 mark
Selects North and East regions only 1 mark
Correct title 1 mark
Correct category and value axis title 1 mark
Values displayed above bars 1 mark
Displayed legend correct for data 1 mark

Page layout
Document complete/paragraphs intact, no changes to page setup, spacing consistent,
top of columns balanced, no widows/orphans, split table/chart/lists or blank pages 1 mark

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Daily Service Visits

CustomerNumber Title FamilyName StreetAddress PostCode TelephoneNumber Date Session Service Price EngineerRef
119 Mr Rhodes 11 Glandovey Terrace PL32 9XJ 7800650838 05-Mar-20 AM GE £40.00 E01
120 Miss Hope 55 Fordham Rd PL32 1TA 7038011183 05-Mar-20 AM G £25.00 E01
125 Mr Barnes 41 Newport Road PO30 1PX 7745047773 05-Mar-20 AM G £25.00 E01
197 Mr O'Brien 8 Iffley Road PO18 0BQ 7733297632 05-Mar-20 AM G £25.00 E01
256 Mr Chadwick 30 Shore Street PO11 5JA 7917845782 05-Mar-20 AM GE £40.00 E01
262 Miss Whitehead 67 High Street RG25 2WH 7741348752 05-Mar-20 PM G £25.00 E01
193 Ms Murphy 32 Neville Street RH11 8BA 7069171302 05-Mar-20 PM G £25.00 E01
132 Mr Saunders 12 Old Edinburgh Road RG7 8KQ 7047510765 05-Mar-20 PM G £25.00 E01
175 Mr Clayton 19 Eastbourne Rd RH5 7GJ 7975567910 05-Mar-20 PM G £25.00 E01
221 Mrs Conlly 26 Winchester Rd RH5 1HR 7979446623 05-Mar-20 PM G £25.00 E01
229 Mrs Sims 56 Cefn Road RG25 3NH 7015757410 05-Mar-20 PM G £25.00 E01
110 Miss Hammond 12 Simone Weil Avenue SA17 7TB 7852376534 05-Mar-20 AM GE £40.00 E02
259 Ms Hardy 35 Rhosddu Rd SA19 0QD 7837507087 05-Mar-20 AM GE £40.00 E02
181 Ms Thornton 30 Petworth Rd SA19 9KP 7854361731 05-Mar-20 AM G £25.00 E02
144 Mr Nicholls 45 Nottingham Rd SA20 9RZ 7954258613 05-Mar-20 AM GE £40.00 E02
269 Miss Able 67 Southend Avenue SA3 1TC 7017857307 05-Mar-20 AM G £25.00 E02
202 Mr Saleem 23 Boat Lane SA68 9BR 7731775770 05-Mar-20 PM G £25.00 E02
170 Miss Newman 79 Greyfriars Road SA44 6UO 7041949176 05-Mar-20 PM G £25.00 E02
190 Mrs Williamson 52 Foregate Street SA66 0QG 7889271480 05-Mar-20 PM G £25.00 E02
191 Mr McDonald 95 Earls Avenue SA41 6GO 7747284510 05-Mar-20 PM GE £40.00 E02
225 Mr Ingram 98 Guild Street SE17 8QX 7773050104 05-Mar-20 PM GE £40.00 E02
167 Ms Kent 24 Prospect Hill SA40 0CM 7041668722 05-Mar-20 PM GE £40.00 E02
227 Mr Ryan 77 Colorado Way SA3 2YI 7858287133 05-Mar-20 AM G £25.00 E03
123 Mr Bates 52 Graham Road SA3 7AM 7852902116 05-Mar-20 AM GE £40.00 E03
129 Mr Chapman 27 Iffley Road SA32 4ZW 7756302998 05-Mar-20 AM GE £40.00 E03
154 Ms Day 65 Northgate Street SA38 1YW 7711606538 05-Mar-20 AM GE £40.00 E03
230 Mrs Peacock 31 Seafield
Report 1 Street SA33 4EM 7088587824 05-Mar-20 AM GE £40.00 E03
271 Mr Akhtar 25 High St details on every
Candidate SA4 4CV
page 7025577492 05-Mar-20 AM1 mark GE £40.00 E03
Title 100% accurate 1 mark
Select 05-Mar-20 visits only (44 records) 1 mark
These fields in this order 1 mark
Sorted ascending order of EngineerRef and ascending order of Session 1 mark
Landscape one page wide, data and labels fully visible 1 mark

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CustomerNumber Title FamilyName StreetAddress PostCode TelephoneNumber Date Session Service Price EngineerRef
157 Mr Bradshaw 9 Long Street SN11 6EP 7046582650 05-Mar-20 PM GE £40.00 E03
156 Mrs Hargreaves 73 Simone Weil Avenue SL8 4PZ 7708234050 05-Mar-20 PM G £25.00 E03
215 Ms Howells 45 Ramsgate Rd SG6 3BR 7712864980 05-Mar-20 PM GE £40.00 E03
137 Mr Leonard 18 Lincoln Green Lane SG8 3JM 7806616026 05-Mar-20 PM G £25.00 E03
270 Mr O'Sullivan 58 Holburn Lane SK4 2NM 7055670639 05-Mar-20 PM G £25.00 E03
114 Miss Fleming 75 Ballifeary Road PR5 0TU 7022870252 05-Mar-20 AM G £25.00 E05
244 Mr Hooper 19 St Dunstans Street PO7 2PL 7923304355 05-Mar-20 AM GE £40.00 E05
184 Mrs Allan 16 Fordham Rd PR2 1VQ 7920356485 05-Mar-20 AM G £25.00 E05
245 Mrs Ingram 5 Earls Avenue PO38 1RG 7985916287 05-Mar-20 AM G £25.00 E05
228 Mr Baker 95 Peachfield Road PO38 0QH 7011814720 05-Mar-20 AM G £25.00 E05
140 Mrs Hart 76 Annfield Rd PO9 2NK 7088010157 05-Mar-20 AM GE £40.00 E05
147 Ms Edwards 68 Preston Rd SA11 6NU 7986126560 05-Mar-20 PM G £25.00 E05
165 Mr Reeves 67 Cambridge Road S31 7CG 7035076899 05-Mar-20 PM G £25.00 E05
185 Mr Doyle 21 Peachfield Road SA14 7AC 7709130328 05-Mar-20 PM GE £40.00 E05
232 Mr Hayward 15 Scrimshire Lane S30 0HW 7809175132 05-Mar-20 PM GE £40.00 E05
249 Ms Crawford 98 High St S65 7ZW 7908149967 05-Mar-20 PM G £25.00 E05

Daily total £1,385.00

Report 1
Daily total displayed as currency below Price field 1 mark
Has label to the left Daily total 1 mark
Date displays dd-MMM-yy, consistent currency symbol 2 dp for Price and Total 1 mark

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Morning Gas Service Schedule Candidate details

Title FamilyName CustomerNumber StreetAddress PostCode Date Session Service FirstName LastName Gas GasRegNo
Mr Webb 258 90 Cloch Rd PE17 6WN 03-Mar-20 AM GE Ellie Akhtar Yes GRN541627
Mr Dean 121 30 Sutton Wick Lane PE18 4OJ 03-Mar-20 AM GE Ellie Akhtar Yes GRN541627
Mr Bolton 240 13 Ivy Lane PE17 2QE 03-Mar-20 AM G Ellie Akhtar Yes GRN541627
Ms Johnson 234 54 Redcliffe Way PE18 6HN 03-Mar-20 AM G Ellie Akhtar Yes GRN541627
Mr Marshall 178 52 Felix Lane PE22 5AI 03-Mar-20 AM G Ellie Akhtar Yes GRN541627
Mr Davey 161 5 Bootham Crescent PE13 4AN 03-Mar-20 AM G Ellie Akhtar Yes GRN541627
Ms Marshall 233 99 Dunmow Road PE10 7CT 03-Mar-20 AM GE Charlie Stevens Yes GRN541623
Mr Naylor 222 81 Coast Rd PE10 8CT 03-Mar-20 AM GE Charlie Stevens Yes GRN541623
Ms Howarth 199 52 Farburn Terrace PE12 5IV 03-Mar-20 AM GE Charlie Stevens Yes GRN541623
Miss Hardy 255 21 Ploughley Rd PE10 9XZ 03-Mar-20 AM G Charlie Stevens Yes GRN541623
Ms Sykes 188 86 Temple Way PE10 9TQ 03-Mar-20 AM G Charlie Stevens Yes GRN541623
Engineer visits to be made 11

Report 2
Title 100% correct 1 mark
Postcode starts PE 1 mark
Session is AM 1 mark
Service is G or GE 1 mark
Sort LastName ascending 1 mark
Shows fields Title, FamilyName, CustomeNumber, StreetAddress,
PostCode, Date, Session, Service, FirstName, LastName, Gas, GasRegNo correct order 1 mark
Fits on a single landscape page with all data and labels fully visible 1 mark
Label 100% accurate to left of summary count 1 mark
Candidate details at top right of the report 1 mark

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Mail Merge

Mail merge
Candidate name replaces <Your Name>, name, centre number, candidate number in footer 1 mark
Address fields entered, layout and spacing 1 mark
Fields Title, Last_Name, Region, Course_Ref, Course with spacing and punctuation 1 mark
Fields Start_Date, Duration 1 mark
Fields Tutor and Location with spacing and punctuation 1 mark

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Mail merge
Three correct letters merged and printed 1 mark

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Last slide moved to slide 2 1 mark

First slide - title slide layout, centred, no bullets, with name entered 1 mark

5 slides imported in title and bullet layout, no changes to text,

no blank slides 1 mark
Printed with layout six slides per page 1 mark

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Text inserted as presenter notes for correct slide, single slide printed as notes 1 mark
Presenter notes text entered with 100% accuracy 1 mark

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M2120 Evidence

Evidence 1 File saved as SAFETY in format of software (outcome not process) 1 mark

Evidence 2

GS-Body now serif justified 1 mark

14 point space after 1 mark

GS-List now tick for bullet 1 mark

Indented 1 cm 1 mark

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GS-Subtitle now italic 1 mark

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Evidence 3

Table structure
All fields imported with suitable data types, TelephoneNumber text 1 mark
CustomerNumber chosen as primary key field 1 mark
Date imported in DMY format in report 1 1 mark
Price set as Currency/Number data type 1 mark

Evidence 4

Engineers Table structure

EngNo chosen as primary key field 1 mark
All 3 fields set as Boolean/logical data type
and displayed as Yes or No in report 2 1 mark

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Evidence 5

Form structure
Uses all 7 fields from engineer table 1 mark
Columnar data entry form 1 mark
User-friendly features 1 mark
E.g.s Relevant title (not file name)
Box resize related to contents
Helpful field titles
User notes
Use of colour
Navigation buttons
Company logo

New record added to form 100% accurate 1 mark

Evidence 6

One to many relationship made 1 mark

Evidence 7

Sum of Price 1 mark

Evidence 8

Count of records 1 mark

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Evidence 9
Today’s date field 1 mark

Evidence 10

Automated filter to select Region is South 1 mark

Automated filter to select Region is OR East 1 mark

Evidence 11

Evidence of slide master design features

Master slide shows four different features applied 4 marks

in addition to candidate details
Master slide items applied to all slides 1 mark

Features could include:

Slide numbers, lines, shapes, colour or
design theme, animations, transitions

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