NMIMS Global Access School for Continuing Education(NGA-SCE)

Course: Essentials of HRM

Internal Assignment Applicable for September 2020 Examination

1. Mike has not been performing well in an accounts department due to the new system
on taxation that has been implemented in the organization. He is lagging behind in the
concepts of current taxation norms as well as his communication skills are not as
expected. The accounts head of the organization believes in the institution of training
and wants to send Mike for the same. Introduce the concept of training by commenting
on the above proclamations. Also, discuss the factors influencing the effectiveness of
Training. Conclude your answer in a brief way by focusing on the importance of
training for any organization

Ans: Introduction -
The organizations of all shapes and sizes are making their effort nowadays by using the
capital of human resources aiming to keep their organizations ahead in the age of
globalization and fast-changing world. The arrangement of a training program in the
organization has become integral for every organization in today’s business scenario where
the nature of business is changing speedily. Therefore, the arrangement of training programs
periodically in the organization will put the organization in a driving position. It is
acknowledged broadly in the business environment, that a considerable amount of
opportunity is provided to every employee of the organization by a successful training
program. The employees can increase their productivity and efficiency in the organization by
joining a training program.

On the other hand, the training program is considered a crucial mode of business investment
from the company’s side as the company want to increase their quality of the service to a
greater extent. The training program enables each employee of the organization to learn the
new technology and knowledge speedily. Therefore, the employees of any corporation are
hugely benefitted by participating in a training program.

Concepts and Applications

The training is an essential component through which the employees will be able to
understand his/her role in the organization. The practice also enables the current employee to
learn new information and technology that is relevant to their job position. As far as the
present case study is concerned, the training will provide Mike the updated knowledge about
the taxation system that is highly used in the Accounts department of any organization.
However, there are several factors the boost the effectiveness of the training program
arranged in the organization. Let’s have a view over some of the critical factors that drive the
training program to become active.

The purpose of the training program: The corporation needs to address the use of the
training program in a very positive manner. If the training program does not match the
purpose of the training, then the arrangement of such training will go in vain. The
requirement of skills and knowledge should be identified in the initial period to arrange the
training program in an efficient manner. Therefore, the purpose of the training program
should primarily be aligned with the requirement of the company. As far as the case study is
concerned, the management body and the HR must ensure that Mike of the Accounts
department is receiving the best knowledge regarding the taxation system.

Strong managerial support: The endorsement regarding the maintenance of a favorable

training environment in the organization is considered the critical factor behind making the
training program successful. It is observed that if proper departmental support is not extended
to the employees, then the outcome of the training program will not be realized.

Open-mindedness: As per the view of several scholars, the open-mindedness from both the
trainer and the employees’ side can boost the effectiveness of training programs. If
communication is not established correctly between the trainer and Mike, then participating
in the training program will not be fruitful for Mike and other employees.

Available resources: The resources play a crucial role in organizing the training program
successfully. The budget mostly determines the kind of training the organization needs to
carry on for their employees. The HR of the organization is required to identify the
employees for whom the practice should be arranged. Limited space can be a considerable
barrier for the organization when it comes to organizing the training program for a significant
number of employees.

Conclusion

The training program carries massive importance in developing organizational performance

as well as boosting the employees’ productivity. In today’s fast-changing work culture and
environment, the concept of job satisfaction has earned its place. The training program is the
only way that can bring job satisfaction among the employees. On the other hand, the training
program gives the employees the motivation, which further boosts the work productivity to a
large extent. The training program creates a healthy and positive work culture that enhances
the employees’ motivation level. The organization must arrange the training program in a
coordinated manner, aiming to maximize the organizational output.

2. Select a job of your choice and write Job Description & Job Specification for it.

Ans: The job description and job specification are one of the crucial components of the
organization. Framing a job specification and classification is an essential step for the
organization to find them out the best candidates from the market. The requirement for
seeking skilled employees has changed in recent times, so the organization is required to
express their needs and provision through their websites or other job portals. As per the report
of a popular job portal, Indeed, most talented and skilled employees attract to the compelling
job description. The company can start its marketing strategy by devising an excellent job
description through their website or other job portals.

On the other hand, the job specification focuses on the characteristics a person possesses that
is essential for carrying out that specific job. A fantastic job description and specification
focuses on the listing of the vital information required to carry out the mentioned job. The job
description and specification shows the status of the organization and represents how much
relevance the organization carries in today’s time. The applicants highly notice the process
through which the job description and specification of any position is portrayed. An example
is shown below to address the fundamental concepts of the job description and job
specification. It also highlights the requirements of qualification, job credentials, and the
objective of the post.

Concept and Application

In this assignment, a job post named business analyst is chosen as a part of the example.
Here, the job description and specification regarding this job is furnished delicately.

Job description:

Company Name: Franklin Technology Pvt Ltd.

Job title: Business Analyst

Job Purpose: The business analyst is engaged in analyzing the data and information
regarding the development of the organization. A robust and strict suggestion is provided by
the business analyst, aiming to strengthen the company’s overall performance to a greater
extent. They perform at their best by engaging with the IT department of the organization,
aiming to provide the IT solution to the organization.

Job responsibilities and duties:

✓ We are analyzing the business process, uncovering the unexplored areas, and giving a
holistic solution to the head of the business.
✓ We are staying up-to-date with the latest information for automating and modernizing
the systems.
✓ We are working closely with managers, co-workers, and technical departments.
✓ We are guiding junior staff.
✓ Arrange meetings with senior leaders of the organization to share thoughts and ideas.
 ✓ Collecting crucial information from each of the stakeholders and produce a productive
output.
✓ Planning for allocation of resources and maintain a cost-effective strategy for the
development organization’s business.
✓ Follow the process of update and maintain developmental procedures.
✓ Monitor the delivery procedures.
✓ Maintaining a healthy relationship with senior colleagues and sustaining regular
communication with them.
✓ They are preparing strategies for putting the organization ahead of its competitors.

Qualifications:
✓ Must have an MBA degree in any of the management stream.
✓ Must have graduated from a reputed institute with specialization either of
Statistics,

mathematics, or any engineering streams with some programming knowledge.

Job specification:
✓ Advance excel skill
✓ Excellent communication skill
✓ Minimum 5 years of experience in any managerial field or any technical field.
✓ Excellent analytical skills.
✓ Fantastic time management skill
✓ Documentation skill
✓ Convincing skill
✓ The ability to handle the pressure.

Work environment: The environment in this organization is friendly and vibrant. Every
employee in this organization gets the opportunity to learn every single day. The
hardworking and potential candidates have a chance to get promoted after reviewing their
performance.

Work timing: 10 am to 7 pm

Salary: INR35000- INR50000

Location: 2/b, Sector 4A, Thapar House, 4th floor, Mumbai, Maharashtra.

Conclusion

Both the job description and specification cannot be furnished separately in the job portal. In
the job description, the employers are required to specify their needs over recruiting the
position for their company. It is often that the company fails to address their job requirement
in the job portal and resulting in attracting less qualified candidates for the post they have
advertised on the portal. The above-furnished example has portrayed the details about job
description and specification nicely. If any company follows the above mentioned procedure,
then it is evident that they will obtain the best candidate for the vacant post.

3. Succession Planning is essential for the survival and success of any organization as it
identifies and prepares the existing workforce to replace the critical personal employed
in essential positions. Keeping this concept intact discusses:

a. One failure story where succession planning was not done correctly, and the
organization had to bear heavily because of it.

Ans: Succession planning is practiced aiming to replace the older person in a critical position
with the new, energetic, and potential candidate. The new candidate will be provided the
required level of skill, knowledge, and experience for making him/her appropriate for the new
position. It is seen that many organizations fail to exercise the succession planning as per its
requirement. There is the involvement of many steps that empower the newcomer to carry out
this uppermost position. If succession planning is not performed appropriately, then the
organization would bear huge losses, and that loss may not be recovered later.

Concept and Application

One of the most prominent examples of the failure of succession planning is McCain. This
was the giant food processing company in Canada ran by two brothers named Harrison
McCain. The company has earned tremendous recognition by mid-1990. They have also
become one of the largest food processing companies in the world. The main problems have
started appearing since the starting period of the 2000s when many rivals have emerged in the
same industry in which they are operating for the last two decades. At the starting period of
the 2000s, the two brothers were not sure about the steps they need to take for handling the
situation. Wallace has proposed that his son is capable enough to run the company as he holds
a business degree and a required level of knowledge. In this case, Harrison and his children
do not want to take this view and opposed to it. They have instead suggested appointing an
outsider for running this business, which is preferred by Wallace. In the later period, the
claim has been won by Harrison, and he has appointed an outsider for running their business.
Indeed, the decision taken by Harrison was not right, and hence he had to see the fall out of
their business empire.
Conclusion -
The story furnished above has displayed how the failure of succession planning can hamper
the growth of a company. The organization of today’s generation should learn from this
example. This real story has nicely portrayed succession planning.

b. One Succession planning success story of any organization.

Ans: The succession planning focuses on identifying the potential candidate who will replace
the old leaders when they die or retire. It is a process through which a potential candidate is
given proper training and get him/her prepared for leading the high profile post. There are
several steps involved in implementing this succession plan. On the other hand, the
management body is needed to focus on each level while arranging succession planning. If
the planning and implementation process gets affected profoundly or failed for any reason,
then the daily work process may be slowed. The main aim of succession planning is to
prepare the leaders for future periods in case of any emergencies occurred.

Concept and Application

I was working for ABC Pvt Ltd for around ten years in the managerial post. Every
stakeholder who was associated with this organization praised me for my administrative
ability and disciplined attitude that I had reserved for my organization always. On one
beautiful day, the head of the recruiting team had addressed in front of every employee of
the organization that I would be the next Managing Director of this company. Everybody
had applauded and greeted me for the golden future that is waiting for me. I thought that this
is the right time for me to focus more on the company’s upper functions that will teach me
many key areas which may seem unknown to me.

The management body had arranged a training session where I was trained and shared some
of the leadership experiences by the industry leaders. Some of the trainers were CEOs whose
knowledge and expertise had motivated me to a large extent. I was taught the persuasive and
leadership language, which is essential in such a position. Body language, attitude, and
speaking power have also been shared with me by some of the best industry leaders. Thus, I
was prepared to achieve the level of this upper position.

Conclusion

Succession planning is essential for the organization as it prepares the potential candidate to
obtain the accession to the top post. This process also enables every employee to introduce
know some necessary information and acquire knowledge that may become suitable for
them in their future period when they will be positioned in any vital place.