OPPORTUNITIES FOR FRESH GRADUATES:

CLOUD SECURITY ENGINEER

Roles and Responsibilities:
 Provides technical support to Trend Micro™ Home & Home Office users powered by
Trend Micro™ Smart Protection Network™ cloud security infrastructure that stops
threats in cyberspace or "the cloud"
 Takes first-line support via different support channels – phone, email and chat
 Ensures cases are logged in the CRM tool
 Proactively shares knowledge through technical sharing and training, solution
contribution and self-service participation
 Meet business objectives and team targets defined by SLAs and Scorecards
 Continuously improve and upgrade technical knowledge and skills through training
 Meet business objectives and team targets defined by Performance Development
Scorecards
 Use existing knowledgebase and contribute in improving solutions in resolving cases

Qualifications:
 Bachelor’s degree in Computer Science, Information Technology or related fields.
 Knowledgeable in Windows Operating System
 Excellent oral and written English communication skills
 Willing to work on shifting schedules
 Fresh graduates of Computer Science/Information Technology, Computer Engineering
or equivalent are welcome to apply
 At least 1 year contact center experience is an advantage
TECHNICAL SUPPORT ENGINEER
Roles and Responsibilities:

Systems and networks are created everyday…but who will secure them? Help keep them safe.

Forty-eight out of the top fifty global corporations trust Trend Micro to secure their information
networks and systems. Our customers need security-minded product experts to support them in
making sure that they are safe.

Qualifications:

 Bachelor's degree in Computer Engineering, Computer Science, Information Technology or

equivalent.
 Preferably with at least 1 year work experience in IT or Technical Support related field.
 With acceptable knowledge and skills in networking e.g. Cisco, Linksys.
 Willing to handle cases from Enterprise Customers through calls, email or chat
 Good English Communication skills
 Willing to work on shifting schedules
 Fresh Graduates are welcome to apply

CORE TECHNOLOGY ENGINEER

Roles and Responsibilities:
 Performs day-to-day analysis of threats affecting customers and creates appropriate
countermeasures
 Provides quality and timely solutions to customers’ threat-related problems within the
respective service level agreement (SLA)
 Graduates of the training program will be assigned to the following teams:
o Threat Emergency Response Team
o Threat Clean-up and Analysis Team
o Quality Assurance

Qualifications:
 Bachelor’s degree in Computer Science, Information Technology or related fields.
 Required skill(s): Assembly Language, Scripts, Basic Programming.
 Preferred skill(s): VB, Perl, C++.
 Fresh Graduates are welcome
OPPORTUNITIES FOR EXPERIENCED PROFESSIONALS:

CLOUD SOFTWARE DEVELOPER for D*Works

Overview
"D*Works" is a newly setup software development team in Trend Micro CoreTech. Our mission is to
create cloud based platform to enable Trend Micro Threat Experts to be one step ahead of threat
actors. At current, we are looking for smart and enthusiastic individuals to join our team as Software
Developers. If you think you have passion to write codes, adapting latest cloud technologies,
contribute on keeping the digital world safe, join us!
Roles and Responsibilities
 Develop applications for threat analysis and response
 Effectively leverage latest cloud technologies and practices in solution development
 Deliver solutions with built-in quality
 Apply secure coding practices in designing and developing applications
 Provide on-going maintenance, enhancement and support for existing systems and platforms.
 Collaborate closely with threat experts and continuously build up security domain knowledge
 Effectively adapt agile mindset and practice in team work
 Continuously improve the way of work and provide recommendations
Qualifications
 Familiar with one of the following programming languages: Python/PHP/Java/C#.
 Experienced in management scripts: Bash in Linux or PowerShell in Windows.
 Knowledge in Windows or Linux administration, networking, web server administration and
virtualization.
 Knowledge in design, develop, operate AWS/Azure public cloud service is a big plus
SENIOR CLOUD SOFTWARE DEVELOPER for D*Works
Roles and Responsibilities
 Design and develop applications for threat analysis and response.
 Support architect to contribute in architecture design, integrations, and technologies
evaluations.
 Conduct code reviews and provide suggestions.
 Apply secure coding practices in designing and developing applications.
 Provide on-going maintenance, enhancement and support for existing systems and platforms.
 Collaborate closely with threat experts and work out possible solutions by joint effort.
 Effectively adapt agile mindset and practice in team work
 Continuously improve the way of work and provide recommendations
 Mentor junior engineers
Qualifications
 5+ years solid experience in Java/Python programming.
 Working knowledge on OOP, design pattern. Experienced on designing, implementing large
scale, mission critical systems.
 Good analytical and problem-solving skills.
 Good communication skills with users, other collaborate teams and PM.
 Experienced on agile engineering practices, including code review, unit testing, refactoring,
CICD.
 Experienced on designing, implementing solution in native cloud way and hybrid
infrastructure.
CYBER SECURITY ANALYST L1
Cyber Security analyst will be responsible for monitoring the SOC situational awareness and
automation systems for security events and closing or escalating those events as necessary.
Specifically, level 1 (L1) analyst will identify, categorize, prioritize, investigate events and rapidly
utilizes triage and response guidelines for the enterprise.

Responsibilities
 Monitor and respond to incoming event queues for potential information security
incidents detected by SIEM system and user-reported incident claims.
 Provide initial investigation, triage of potential incidents and security countermeasures,
containment, remediation and escalate or close events as applicable.
 Document investigation results, ensuring relevant details are escalated to senior analysts
(L2) for final event analysis
 Discover tactics, techniques and procedures (TTPs) from incident investigations and
develop new SIEM use cases for continuous security monitoring
 Participate in continuous evaluation of security controls (technology or process) against
the current threats
 Staying up to date with current vulnerabilities, attacks, and countermeasures
 Rotational evenings and weekends work shift may be required

Minimum qualifications
 Any Bachelor’s degree
 Must be eager to pursue long-term interest in information security field and investigative
work
 Must have good knowledge/experience in Windows and Linux operating systems security
 Must have good verbal and written English communication skills
 Knowledge in the current tactics, techniques and procedures (TTPs) being used to breach
an enterprise
 Knowledge in Perl, Python or any scripting language (bash, PowerShell)
 Basic knowledge in cloud computing platforms (AWS, Azure, GCP)
 Must be available to work on-call or off hours as needed to sustain operations
CYBER SECURITY ANALYST L2/L3
As a Cyber Security Analyst L2/L3, you work to develop new and improve existing use cases to find potential
security breaches together with the Security Operations Center (SOC) team using SIEM. The role requires you to
have an uncanny ability to detect deviation from the norm and innate capability to investigate events leading to
and after security incidents have happened.

Responsibilities
 Respond to important information security incidents detected by SIEM system and user-reported
incident claims
 Provide guidance in security countermeasures and containment and remediation on L1 security analysts
and other internal teams
 Discover tactics, techniques and procedures (TTPs) from incident investigations and develop new SIEM
use cases for continuous security monitoring
 Must be able to tackle complex and vague scenarios
 Initiate threat hunting efforts based on relevant and latest threat intelligence
 Participate in continuous evaluation of security controls (technology or process) against the current
threats
 Function as shift subject-matter experts (SMEs) on incident detection and analysis techniques, providing
guidance to junior analysts and making recommendations to organizational managers
 Write security incident reports and update security incident metrics
 Conduct security research and intelligence gathering on emerging threats and exploits.
 Serve as a backup analyst for any potential coverage gaps to ensure business continuity
 Rotational evenings and weekends work hours may be required

Minimum Qualifications
 At least 2 years in handling SOC cases using SIEM platforms & log management systems
 Knowledge in the current tactics, techniques and procedures (TTPs) being used to breach an enterprise
 Case reporting and analytics: Ability to summarize and provide insights
 Experience in Python or any scripting language (bash, PowerShell)
 Knowledge in cloud environments (AWS, Azure; GCP)
 TCAP training and certification
 ACE 20x training and certification
 Passed the CyDefe’s SOC Analyst Assessment Level 1 and 2
 Can communicate ideas clearly and deliver effective presentation
 Attention to detail and ability to follow rules, guidelines, and processes
 Must be available to work on-call or off hours as needed to sustain operations

Preferred qualifications
 Experience with computer forensics and incident response tools and other open-source security tools
found in SANS SIFT workstation
 Experience with use case development using ArcSight ESM
 Knowledge in containerization technologies (Docker, Kubernetes)
 Capability to build and integrate SOC technology stack
REGIONAL CYBER SECURITY ENGINEER
Roles and Responsibilities:
 Staying up-to-date with current vulnerabilities, attacks and countermeasures and have a
in-depth understanding of the following:
o Test lab security and risks
o Public cloud security and risks in IaaS, PaaS, and SaaS environment
 Developing software applications to manage, investigate, and analyze security concerns
and security incidents
 Conducting regular inspections of systems and network processes for any vulnerability,
and be able to perform security test assessments and risk analyses in both production
and test environments
 Responding to incoming information security incidents detected by SIEM system and
user-reported incident claims as the L1 owner and be able to write security incident
reports and update security incident metrics
 Collaborating closely with IT and SOC professionals to identify, investigate, and solve
security problems and providing documents for senior stuffs to review
 Able to work within a team, independently and you are able to liaise effectively with our
internal and external clients onsite and online

DESIRED EXPERIENCE AND SKILLS

 Bachelor’s degree in Computer Science or related field, or equivalent experience.
 Working knowledge and experience in Windows and Linux operating system security
 Working knowledge and experience in any programming languages
 Basic knowledge in IT Infrastructure and protection
 Basic knowledge in cloud computing platforms (AWS, Azure, or GCP)
 Good analytical and problem solving abilities
 Ability to meet tight deadlines and a high attention to detail

PREFERRED EXPERIENCE AND SKILLS

 CISM \ CISSP or similar security certifications will be an advantage
 Highly motivated with ability to self-manage and prioritize day-to-day tasks
 Highly adaptable and willing to be on-call and work off-hours for urgent case handling
 Passionate about cyber security and protecting the company’s brand by striving to stay
ahead of the latest malware and attacks
SERVICE DESK ENGINEER
As a 24/7 Service Desk Engineer, you will be working under the direction of technical team leaders
in providing solutions for incident management and request fulfillment. All related tasks are
processed and documented using established tools and processes. Members are expected to
rotate shifts to cover 24/7 duty.
As part of incident management, the role aims to provide:

 First line response for datacenter and regional office technical incidents. These will include
but are not limited to handling endpoint, performance, hardware, network and
application issues.
 Coordination of critical incident handling together with subject matter experts
 Knowledge base maintenance
 Meeting business objectives and team targets as per defined SLO

On the request handling front, the role entails:

 Learning and executing playbooks as well as established operating procedures to complete

service requests within SLO. These will include but are not limited to – systems, network
and shared services.
 Eliminate toil through automation and process optimization.
 Document and update playbooks

REQUIRED EXPERTISE

 Candidate must possess Bachelor’s Degree in Computer Engineering, Computer Science,

Information Technology or equivalent.
 Experience in solutions integration, tools development, and programming (PHP, Python,
Java, Bash or PowerShell)
 Good oral and written English communication skills.
 Fast learner and has the ability to adapt to fast paced/changing environment.
 Possesses a strong sense of urgency and accountability.
 A team player that can do cross-team collaboration and communication

PREFERRED TECHNICAL EXPERTISE

 Experience in network configuration and troubleshooting (VPN, DNS, LAN)
 Knowledge in Virtualization and Cloud Computing (VMware, AWS, Azure)
 Project Management Experience
QUALITY SOLUTIONS AND RELEASE ENGINEER

ROLES AND RESPONSIBILITIES

 Deliver solutions to the customers through:
o Pattern building
o Functional and Regression testing
o Regular/scheduled and by-demand Releases
o Pattern Integration Testing
 Network monitoring and troubleshooting
 Comprehensive Unit & Integration Testing
 In charge of getting the details of the requirements from Internal Customers
 Work on QSR-related Automation projects
 Support for In-house tools
 Documentation of User Guides/Installation literature, etc.

DESIRED EXPERIENCE AND SKILLS:

 Knowledgeable in software development preferably in Python & C language
 Knowledge in DevOps (tools and methodologies) is a great advantage.
 Constructive nature and maintains good working relationship
 Fast learner with a moving forward attitude
 Keen eye for minute details
 Experience in Design documentation and Manual creation
 Testing methodologies and reporting [Unit, Integration, cross platform]
 Effective communication and presentation skills
 Basic to Intermediate Networking Experience is preferred
GLOBAL SUPPORT FOR ENTERPRISE
 Provide technical support to 24x7 Enterprise Accounts via phone, e-mail, and other electronic
medium.
 Manage the customer expectations when they call the 24x7 hotline and coordinate with
different operational teams on complex issues, or according to the process.
 Focal point for Crisis Management and is responsible for monitoring, coordinating, responding,
and acting decisively during events such as major critical incidents, threat alerts, vulnerabilities
and others.
 Must have the ability to provide accurate initial information in time-sensitive situations.
 Work in a fast-paced, high-pressure environment under minimum supervision, correctly
diagnose a customer’s issue and analyze its severity and urgency and act accordingly based on
the business impact
 Perform as the primary interface on internal escalation for different global support teams
 Strong collaboration and coordination with the different global support functions and teams
 Continuously improve and upgrade technical and professional skills through training, self-study,
and certifications
 Meet business objectives and team targets defined by management

Desired Experience and Skills:

 At least four (4)-year Bachelor of Science degree
 Two (2) years background in the Information Technology or Information Security field covering:
 Operating systems, application services, database systems, networking services, network devices
and TCP/IP
 Technical security controls and countermeasures such as antivirus, firewalls, intrusion
detection/prevention, content filters
 Verbal and written English language proficiency
 Professional certification or equivalent experience
 Platforms such as Microsoft Windows, Red Hat Enterprise Linux or VMware Certified Professional
 Networking such as Cisco CCNA
 Information security such as ISC2 SCSP/CISSP, ISACA CISA/CISM or CompTIA Security+/CASP
 Information technology infrastructure such as ITIL Foundation
 Cloud services such as Amazon AWS Certified Solutions Architect
 Relevant line experiences
 Customer engagement through first or second level local or global technical support
and service delivery
 Information Technology or Information Security operations
CUSTOMER SERVICE ENGINEER (DSaaS 24x7 Support Team)
 Provide SaaS application support as a first responder with advanced troubleshooting skills
to Trend Micro external customers.
 Provide recommendations and solutions to Trend Micro SaaS application deployment
challenges on various SaaS platforms.
 Work closely with PDG/SEG/Operation Team (DevOps) to conduct new update/release
testing and provide workaround/solution to product bugs.
 Provide ticket management with full accountability by working closely and proactively with
customer, support managers, DevOps and other stakeholders.
 Provide on-site customer support as needed.
 Contribute to Trend knowledge base with solutions and necessary documentation.
 Mentor other support engineers as needed.

Desired Experience and Skills:

 Knowledge and hands-on experience in network, Linux, Virtualization.
 Troubleshooting skillset and experience in network, Linux as Network
Administrator/Network Engineer/System Engineer/Technical Support Engineer.
 Knowledge and experience in Docker/K8S, AWS/Azure or other cloud platforms is an
advantage.
 Certification on the following is an advantage: MCSE, RHCE, CCNA, CCNP, VCP, VCAP, AWS
CSAA.
 Previous coding experience with Linux Shell/Python/Java is a plus.
 Security Certification is a plus (ex. CISSP, SANs, GIAC, ICSA, etc).
 Help Desk/Support Experience is an advantage.
 Strong and mature English verbal and written communication skills.
 Strong interest in IT and possesses initiative in keeping up with current IT trends.
 Self-motivated and can work independently.
 Ability to assess a problem and coordinate and execute solutions
 Strong organizational and time management skills; ability to handle multiple tasks and
projects simultaneously
 Can work on-call on a rotational basis
 All functions performed consistently, accurately, and in a timely manner
 Interact efficiently, cooperatively and professionally with all Trend SaaS support team
members
 Candidate must possess at least a Bachelor's Degree in Engineering
(Computer/Telecommunication), Computer Science/Information Technology or
equivalent.
SERVICE RELIABITY ENGINEER (Technical Support SRE Team)
The Service Reliability Engineer will be responsible for providing excellent product services to
customers through product/service maintenance, alert and incident handling, building up cloud
infrastructure, and DevOps practice.

JOB DESCRIPTION
 Handle product/SaaS Service operation, including alert handling, service implementation
and deliver solutions for SaaS in support of the following:
a. Cloud Migration
b. DevOps Support
c. Cloud Native Improvement
 Closely collaborate with global R&D teams as shared owners of SaaS. This includes
understanding the service and providing recommendations on service performance,
reliability, security and scalability. Key expectations include, but are not limited to:
a. Maintaining SaaS SLO – MTTR, MTBF
b. Eliminating toil
c. 24/7 operation, including service operation and customer support
 Lead or participate in continuous improvement and value creation projects. Key involvement
includes:
a. Solutions delivery and integration
b. Process creation and optimization
c. Cross-team investigation

REQUIRED SKILLS AND EXPERIENCE

 Experience in architecture and implementation of infrastructure designs in Public Cloud
Environment in AWS and/or Azure.
o Design high availability & fault tolerant infrastructure
o Provide cloud advisory & advanced technical solutions
o AWS Assoc. Solutions Architect certification or equivalent skill
 Experience in solutions integration, tools development, and programming
o One or more of the following programming languages
 Python, PHP, Java, Bash, or PowerShell
o API Manipulation
o Source Code Management
 Experience in implementing auto-healing concepts in AWS and Azure
  Experience in networking configuration for on-premise and public cloud
 Hands-on experience with Linux and Windows servers
 Self-motivated, team player and eager to learn new things

PREFERRED SKILLS AND EXPERIENCE

 Project management experience

 Hands-on experience in container-related technologies (e.g. Kubernetes, Docker, etc)
 Knowledgeable in web frameworks (e.g. Yii, Codeigniter, Flask)
 Knowledge in developing and maintaining CI/CD pipeline for growing DevOps environment
 Experience in automating infrastructure deployment or management (CloudFormation,
Ansible, Chef, Jenkins, and/or Puppet)
 Product/SaaS service knowledge including ApexOne, DSaaS, WFBSS