A Time-Out Has Occurred While Initializing Data Transfer With MediaAgent
A Time-Out Has Occurred While Initializing Data Transfer With MediaAgent
- Assure Commserve, mediaagent and client are at latest Service Pack level
- If this is a LAN Data Transfer, check network connectivity between the Client and
MediaAgent
These commands are helpful from Client to MediaAgent and MediaAgent to Client:
From CommCell Browser highlight name of Client and click Properties->All Tasks-
>Check Readiness
and assure there is not issue.
Do same for MediaAgent
- For Network Free Data Transfer verify that there are no issues with the secondary
storage device on the MediaAgent.
And if the MediaAgent is used for concurrent data protection operations from a large
number of clients.
For example, having 25 clients concurrently using the MediaAgent for 50 or more data
transfer streams
you can try enabling "Optimize for concurrent LAN backups' on the MediaAgent i.e.
From CommCell Browser go to Storage Resources->MediaAgents->[name of
MediAgent]->Control"
check the box for "Optimize for concurrent LAN Backups"
If this box is already check and you are having this issue, then try unchecking it.
- IF this is a UNIX MediaAgent, then you can try enabling native drivers.
From CommCell Browser go to Storage Resources->MediaAgents->[name of
MediaAgent]->Control"
check the box for "Use native device driver for tape media"
If you see devices timing out (in MediaManager.log file) and jobs failing as a result,
you may want to adjust the timeout value for SCSI commands to these devices.
See Books Online "Adjust Timeout Value for SCSI Commands on UNIX
MediaAgents"
- For Network Free Data Transfer verify that there are no issues with the secondary
storage device on the MediaAgent
From CommCell Browser run report from Tools->Reports-Library and Drive and check
for errors.
- Make sure the client NIC for backups is at top of binding order
- Please assue the IP addresses for client and mediaagent resolve one another
respectively
Please call the Hot Line and open a TR is you need further assistance 877-780-3077
and send logs for the Commserve, MediaAgent and Client
Please note you can see a recap of your most common alerts by running an Overnight
Summary Report from your ROMS Dashboard.