Article

Entrepreneurial Orientation (EO), Integrated

Marketing Communications (IMC), and Performance
in Small and Medium-Sized Enterprises (SMEs):
Gender Gap and Inter-Country Context
Vera Butkouskaya 1,*, Joan Llonch-Andreu 1 and María-del-Carmen Alarcón-del-Amo 2
1 Business Department, Autonomous University of Barcelona, 08193 Bellaterra, Catalonia, Spain;
[email protected]
2 Marketing Department, University of Murcia, 30100 Murcia, Spain; [email protected]

* Correspondence: [email protected]

Received: 24 July 2020; Accepted: 1 September 2020; Published: 2 September 2020

Abstract: Expanding and maintaining the number of Small and Medium-sized Enterprises (SMEs)
is directly related to sustainable economic, social, and individual development. However, SMEs are
vulnerable to competition. Thus, this study focusses on the analysis of entrepreneurial orientation
(EO) as an antecedent of integrated marketing communications’ (IMC) successful implementation
directed at improving SMEs’ performance, with additional focus on the institutional inter-country
context. Considering the role of owner-managers in SMEs, analysis of the gender gap is also applied.
The data from 315 managers' surveys (in Spain and Belarus) is analyzed using Structural Equation
Modelling (SEM). The results show a positive relationship between EO, IMC, and performance
among SMEs in both markets. However, these connections are significantly stronger in the case of
male, rather than female managers in a developed market (Spain). There is no gender gap in an
emerging market (Belarus). Moreover, and conversely, in a developing market, the EO-IMC-
performance relations are more intensive when the manager is female. Further implementations are
provided for practitioners and government organizations with a focus on the gender gap and inter-
country differences.

Keywords: SMEs; entrepreneurial orientation; IMC capability; organizational performance;

competitive advantage; gender; inter-country analysis

1. Introduction
Sustainability research is a widely discussed topic, with the focus on what should be sustained
(environmental issues), which areas should be developed (the economy and society), and how it can
be maintained (sustainable strategies) [1–4]. Thus, the concept of sustainability is about conserving,
development (economic and non-economic), and maintaining the environment, economy, society,
and individuals. The particular role of entrepreneurship in the context of the sustainability concept
has been specified [2,5–7]. However, there is still room to keep exploring how the growth of small
and medium enterprises (SMEs) can enhance economic, social, and sustainable development from an
institutional perspective [8]. Moreover, there is an important current question to be addressed
regarding, not only the growth, but also the sustaining of the number of SMEs [3].
Dynamic changes in the market situation and innovation development complicate the rivalry
among different type of firms [9]. Competition in the dynamic market is specifically harmful to SMEs
because they are limited in their tangible resources [10]. Depending on their resources and
competencies, firms develop the strength to gain competitive advantage and enhance their
performance, but their lack of resources questions the sustainability of SMEs. Thus, to survive in the

Sustainability 2020, 12, 7159; doi:10.3390/su12177159 www.mdpi.com/journal/sustainability

Sustainability 2020, 12, 7159 2 of 18

market against larger rivals, SMEs should focus more on intangible resources, competences, and
dynamic capabilities [11]. Dynamic capabilities, in comparison with the ordinary ones, underline the
need for information acquisition, utilization, and constant transformation to address the
environmental threats of an uncertain market [9]. In this situation, less formalized SMEs are capable
of responding to environmental changes in a more agile way [12].
The implementation of integrated marketing communications (IMC) within an organization can
be considered a dynamic capability [13,14]. However, the majority of recent studies focus on an
analysis of IMC implementation for larger companies, which limits the decision-making process for
SMEs [12]. Recent empirical studies from both a company and customer point of view confirm the
positive effect of IMC on organizational performance [13,14]. As one of the IMC components, cross-
functional coordination facilitates the response to market changes, and message integration
positively impacts on customer performance [14]. Under this condition, less formalized SMEs are
capable of responding to environmental changes faster than larger competitors and gain by this extra
advantage [12,15]. However, the cost of transforming the capabilities may be non-beneficial for young
SMEs that need to focus on the short-term to address the liabilities of newness and smallness [16].
Additionally, as successful IMC implementation requires up-to-date information, a company’s
strategic orientation can enhance integration effectiveness [13,14]. The lack of analysis on
entrepreneurial orientation's (EO) influence on IMC in SMEs is another limitation that requires
further research. But EO effectiveness varies in large companies and SMEs due to organizational and
structural issues [17]. The dynamic capabilities theory underlines the strong relation between
managerial behavior and strategic changes in the organization [18]. The use of EO for successful
decision-making in SMEs is related to intrapreneurship ('in-company entrepreneurship') [19]. As a
valuable strategic asset of SMEs, EO represents the identification and exploitation of the market
[11,20,21]. Previous studies have demonstrated that, in SMEs, EO has a positive impact on the
acquisition and utilization of market information and marketing capability, further enhancing
organizational performance [22,23]. To gain market advantage, SMEs rely on social capital and
networking, as well as the endorsement of talent enrichment and individual development [11,21].
However, research advises that smaller SMEs, especially in the initial period of their existence, may
be less likely to have the experienced managerial talent to build and deploy dynamic capabilities [16].
The gender issue is a critical concept in sustainability and entrepreneurship research [24,25]. Not
taking into consideration a possible gender moderating effect may be a significant limitation, given
that the owner-manager traits are strongly related to the behavioral characteristics of the SMEs
[25,26]. Various proposals exist on the gender gaps in entrepreneurship/intrapreneurship in the
working environment [25,27–29]. For example, affected by social-cultural obstacles, women
entrepreneurs/intrapreneurs may avoid taking risky decisions and evaluate their ‘perceived
capabilities’ lower than males [24,29]. Another study suggests that female managers evaluate higher
firm-level EO but lower performance outcomes [28]. But, according to the research on individual EO,
males are more proactive, risk-taking, and autonomic than females [25].
Also, the variations in the results of gender effect analysis in the inter-country context underline
the need for further examination [25,30]. For example, the comparison between the USA and Korea
demonstrates that the context affects more the individual EO level in the case of women (no
differences in the case of male respondents) [25]. From the other side, [30] suggest that females may
be more proactive in marketing related management in developed markets compared to developing
ones. Institutional theory supports the idea that a company’s behavior may change depending on the
context [31–33]. The sociological/organizational branch of the theory indicates that the institutional
context shapes individual entrepreneurial behaviors [33] and the undertaking of decisions within the
firm [32,34]. The economic/political branch of institutional theory emphasizes the role of external
formal institutions in management processes [31,34]. The institutional networks and institution-
based resources, such as access to information, play a vital role for SMEs’ decision-making processes
[35].
Following the abovementioned, this study covers such research gaps as the lack of analysis on
IMC implementation in SMEs, the importance of the gender issue in the entrepreneurship research,
Sustainability 2020, 12, 7159 3 of 18

and the need to clarify the existing variations in the gender gap in the inter-country contest. Thus,
the main objective of this article is to study the role of EO as an antecedent of IMC implementation
in SMEs with the focus on gender and inter-country multi-group analysis. The following research
issues are underlined: (1) the impact of EO on IMC implementation in SMEs, (2) the influence of IMC
on performance in SMEs, (3) the gender moderating effect in the theoretical model, and (4) the
country moderating effect in the theoretical model.
Based on the research gaps, the data from 315 SME managers' surveys (in Spain and Belarus)
was analyzed using Structural Equation Modelling (SEM). Multi-group analysis technique was
applied for testing gender and country moderating effects. Some similarities and valuable differences
underline the choice of the countries selected for analysis. Following World Bank data and the
Entrepreneurship Monitor 2019/2020 Global (GEM) Report, Spain represents a developed market
with good data availability, developed financial markets, technology, and research and development
(R&D) investment compared to Belarus, which is an emerging economy [7,36,37]. Both countries
demonstrate recent economic growth [36]. They are in the same region/group in the GEM report and
share some similar characteristics in entrepreneurship activities (such as physical infrastructure and
entrepreneurial education at the school stage) [7]. However, the weighted average state of the set of
national entrepreneurship framework conditions in Belarus (4.24) is lower than in Spain (5.24), with
the notable differences in entrepreneurial finance, government policies, R&D transfer, and
commercial and legal infrastructure [7]. Furthermore, spending on marketing (including spending
on IMC tools) as a share of GDP is much higher in Spain (0.49%) than in Belarus (0.17%). However,
the internal market dynamic and average increase in annual marketing expenditure is higher in
Belarus (15%) than in Spain (5.8%) [38,39], confirming the developmental dynamics of the Belarusian
market.
This study contributes to sustainability, entrepreneurship, and marketing research by
connecting the company’s strategic orientation with marketing communications in SMEs. The focus
of the analysis on the SME sample closes the gap on the lack of IMC implementation analysis among
SMEs. Moreover, it focusses on the importance of gender issues in sustainability and
entrepreneurship research. Finally, the institutional context and inter-country analysis aim to
generalize the research results in an international setting.
From a managerial perspective, the research sheds light on the issues related to practices of the
EO role in dynamic capabilities implementation and their contribution to the sustainable competitive
advantage of SMEs. This is a valuable issue considering the vital role of SMEs in the sustainable
development of the economy and society. Gender issue investigation adds to understanding the role
of the manager in SMEs and the effect of intrapreneurs' behavior on a company’s performance. The
inter-country analysis clarifies the environmental and institutional context in different regions,
economies, and markets, along with its effect on managerial behaviors and organizational outcomes.
Section 2 starts with a literature review and outlines the hypotheses to be tested. Then, Section
3 explains the context, data collection, and analysis. Next, Section 4, based on an analysis of the data,
presents the research reports, and Section 5 discusses the results. Section 6 comments on the
theoretical contributions and practical implementations. Finally, Section 7 lists some limitations and
provides suggestions for future research.

2. Literature Review
The topic of sustainability is widely discussed in the literature [2,3]. Recent research defines
sustainability in the following ways: what should be sustained (emphasizing the environmental
issues, natural resources, and community); which areas should be developed (with the focus on the
economy, individuals, and society); and how it can be maintained (with the emphasis on sustainable
strategies) [1,2,4]. In summary, the concept of sustainability can be defined as the protection,
development (economic and non-economic), and maintenance of nature, the economy, society, and
individuals.
In the current state of the theoretical and practical context, the growth and sustaining of SMEs
is considered to be directly related to sustainable development [3,8]. Scientific research states that
Sustainability 2020, 12, 7159 4 of 18

SMEs play an essential role in new job creation, the counteracting of inflation, increased productivity,
innovation, networking, and communities [2,5]. SMEs also provide individuals and society with non-
economic gains [6,7]. Previous studies from entrepreneurship literature and official publications
(such as the GEM) affirm the particular importance of small businesses in sustainable development
[7].
However, as SMEs are limited in their number of tangible resources, intense competition
threatens their survival in the market against larger rivals [10,15,16,40]. Changes in the dynamic
market and innovation development create uncertainty and complicate the rivalry among different
types of firms [41]. It motivates companies to be more proactive in searching for a competitive
advantage [9,18]. More usually, to advance in the market, firms rely, not just on resources that are
important for performance outcomes, but also on searching for customer-linking capabilities
[18,41,42]. Reasonably, instead of focusing on tangible resources, SMEs could concentrate more on
intangible resources and dynamic capabilities [11,16].

2.1. IMC as SMEs Capability

The dynamic capabilities theory proposes the strategic actions that the company should
undertake if aiming to gain and sustain competitive advantage [18,41]. The theory claims that,
complementary to the need for information acquisition and utilization as a part of ordinary
capabilities, the constant capabilities transformation to address the environmental threats of an
uncertain market is needed [9,16]. Previous research confirmed the significant role of marketing
capabilities, including marketing communications, in empowering a company’s competitive
strategies [42–44]. Specifically, the power of IMC as a market capability drives the achievement of a
superior performance [13,14,42]. In particular, a company accumulates market intelligence (including
competitor actions and changes in customer preferences) and senses environmental changes (such as
the appearance of new technologies). Using the data collected, managers take decisions about
capturing internal resources and competences and transforming them into integrated
communicational actions that address the changing, uncertain environment [13,18,41]. The possibility
of using IMC as one of a company’s dynamic capabilities additionally supports the suggestion of its
favorable implementation in SMEs [11,16,17].
However, smaller SMEs, especially in the initial period of their existence, may be less likely to
have the experience managerial talent to build and deploy dynamic capabilities. Furthermore, the
cost of transforming the capabilities does not benefit young SMEs that need to focus on the short-
term in order to address the liabilities of newness and smallness [16]. This may inhibit the
effectiveness of IMC implementation as a dynamic capability in SMEs. From the other side, it is
suggested in the literature that, for the successful implementation of IMC, the company must apply
cross-functional coordination and have a certain level of flexibility [13,42,45]. Various studies
underline that SMEs being more flexible and simpler in their organizational structure are better at
cross-functional coordination and sharing the information within the organization [17,19,46]. Simpler
coordination together with a less formalized organizational structure may facilitate SMEs' faster
response to the changes in dynamic market environments [14,15,17]. Moreover, studies suggest that
SMEs may also be successful in integration due to the simplicity of their communication activities
[46]. Specifically, SMEs are more likely to practice IMC because they target fewer market segments
and use fewer communication messages. Furthermore, other studies advise that better informed
managers and fewer numbers of communications facilitate better message and channel integration,
which positively impacts on a company’s performance [14,19]. Thus, SMEs could gain an edge over
their larger rivals in IMC effectiveness [11,17]. Following on this, we suggest that:
Hypothesis 1 (H1). IMC has a positive impact on organizational performance in SMEs.

2.2. Entrepreneurial Orientation as an Antecedent of Successful IMC Implementation in SMEs

Entrepreneurial literature defines EO as a company’s strategic asset representing the intensity
with which firms establish the identification and exploitation of untapped opportunities as a
Sustainability 2020, 12, 7159 5 of 18

management principle of the firm [15,20,47]. Studies focusing on the analysis of SMEs additionally
specify that, due to organizational and structural differences compared to larger companies, there is
a deeper connection between EO due to the existence of intrapreneurship [15,19]. The concept of
intrapreneurship (which derives from the phrase 'in-company entrepreneurship') describes with
which internal and external characteristics a firm’s 'entrepreneurial' orientation is associated, and
under what conditions this orientation results in a superior performance [19,27].
Specifically, the scientific literature mentions that the development of intrapreneurs in SMEs is
important, as the decisions on product innovation, risk-taking, and proactive behavior are always
taken by managers [18,28,48]. Additionally, the dynamic capabilities theory underlines the strong
relation between managerial behavior and strategic changes in the organization [18], and research
demonstrates that employees with a higher level of individual EO tend to be more proactive, explore
new opportunities, and implement them [49]. Therefore, in order to gain market advantage, SMEs,
develop social capital, endorse talent enrichment and individual development, and advance
networking [11,15,21,42].
Previous studies focused on SMEs demonstrated that EO has a positive impact on the acquisition
and utilization of market information, on marketing capability [22], and the further enhancing of
organizational performance [23]. Firms pursuing innovation, proactiveness, and risk-taking are more
likely to make strategic decisions and upgrade core capabilities in a dynamic environment [22]. Thus,
the company’s strategic orientation could enhance integration effectiveness as a successful IMC
implementation [50]. Therefore, we state that:
Hypothesis 2 (H2). EO has a positive impact on IMC in SMEs.

2.3. Gender Issues in Managerial Decision-Making

Entrepreneurship research emphasizes the gender impacts on decision-making [25,26]. The
literature demonstrates various proposals regarding the gender gap in entrepreneurship/
intrapreneurship in the working environment [25,28,29].
Specifically, compared to men, research has demonstrated that female
entrepreneurs/intrapreneurs have higher pressures from social-cultural obstacles such as ‘the fear of
failure’ and ‘perceived capabilities’ [24]. Among others, several informal factors (the recognition of
an entrepreneurial career and female networks) and formal factors (education, family context, and
differential of income level) may affect the decisions of female owner-managers [51]. In this case, even
knowing that IMC may have a positive effect on the company’s performance, female managers may
avoid implementation of risky changes related to process innovation [29]. Furthermore, immaterial
of their true skills, women may undervalue their ability to implement the strategy successfully or
estimate in a less positive way the possible results/outcomes of IMC implementation [24]. The
empirical analysis of individual EO suggested that, in comparison with men, women have lower rates
of both entrepreneurial and intrapreneurial activities [25,28]. The decisions of females may involve
lower degrees of risk-taking, innovativeness, aggressiveness, and autonomy [25,29,30]. It may neglect
the positive effect of EO on IMC.
However, the research suggests that female managers may evaluate higher the firm-level of EO
but lower the level of performance outcomes [28]. There is also a suggestion that, under specific
environmental conditions of developing markets, female managers may be more effective in the
implementation of marketing-related strategies [30,52]. Nevertheless, even presenting inconsistent
results, all the previous researchers underline the influence of the manager’s gender and the
possibility for SMEs to sustain themselves in the market [25,29,30,51,52]. Consequently, we
hypothesize:
Hypothesis 3 (H3). Gender moderates the EO-IMC relationship in SMEs.
Hypothesis 4 (H4). Gender moderates the relationship between IMC and organizational performance.
Sustainability 2020, 12, 7159 6 of 18

2.4. Inter-Country Comparison

Institutional theory states that a company’s behavior varies depending on the context [31,32].
The economic/political branch of institutional theory emphasizes the role of external formal
institutions and institution-based resources [31,34]. There is a lower level of market activity and
rivalry in emerging markets compared to developed ones [13]. Therefore, there is less information
available, lower competition, and less networking opportunities in emerging markets. The deficit of
institution-based resources—such as access to information—may impact negatively on managers’
decision-making [13,35]. Additionally, the lack of institutional networks may have a negative
influence on business practices in SMEs [29].
Also, the sociological/organizational branch of institutional theory implies that the context
shapes individual entrepreneurial and intrapreneurial behavior, and the undertaking of decisions
within the firm [32–34]. Specifically, significant differences have been demonstrated in IMC
implementation effectiveness between developed and emerging markets [13]. The higher level of
environmental turbulence in developed markets enhances motivation to improve the relationship
between a strategic orientation and performance in SMEs [40]. Furthermore, the pressure of risk-
avoidance is more significant in emerging markets, where managers prefer to avoid decisions that
may have uncertain outcomes. Even being aware of the advantage of process innovation (the
implementation of IMC practices), decision-makers prefer to invest in production and product
innovation [31,53].
Additionally, variations in the environmental context may affect personal values and lead to
inconsistencies in the strategies adopted by women and men [25,30]. In contrast to developed
markets, in emerging economies, women owner-managers are more proactive in marketing related
management and less successful in strategic, financial, and HRM (Human Resources Management)
planning [30]. Thus, in an emerging market, IMC performance outcomes may be higher in the case
of a female rather than a male manager [25,30]. Moreover, previous studies suggest that in various
markets there may exist differences in the outcomes for females, but not for males. For example, one
study [25] illustrates notable differences in intrapreneurial activity in the comparison of US and
Korean students. Male respondents are more risk-taking and competitively aggressive. They engage
more often in innovativeness and rely on a higher level of autonomy, depending less on spouses,
family, and friends for help [29]. However, these differences are not significant when comparing only
male respondents (when the female group is excluded from the analyses). Thus, we suggest that:
Hypothesis 5 (H5). Economy type moderates the EO-IMC relationship in SMEs.
Hypothesis 6 (H6). Economy type moderates the relationship between IMC and organizational
performance.

3. Materials and Methods

3.1. Context
This research makes an inter-country analysis of the data from 2 different markets (Spain and
Belarus). These two countries are suitable subjects for comparison due to some similarities and some
relevant differences. Following World Bank data and Entrepreneurship Monitor 2019/2020 Global
Report (GEM), Spain represents a developed market with good data availability, developed financial
markets, technology, and R&D investment compared to Belarus, which is an emerging economy
[7,36]. Both countries demonstrated economic growth during the years of data collection [36]. But, in
Belarus, as in most developing economies, the levels of competitive intensity and market activity
remain lower than in developed economies such as Spain [37]. In the years of data collection, the
spending on marketing (including IMC tools) as a share of GDP was much higher in Spain (0.49%)
than in Belarus (0.17%). This is caused by the fact that there is less market information available and
fewer opportunities for networking. However, the average increase in annual marketing expenditure
is much higher in Belarus (15%) than in Spain (5.8%) [38,39], confirming the developmental dynamics
of the Belarusian market.
Sustainability 2020, 12, 7159 7 of 18

Additionally, based on the data on the GEM National Entrepreneurship Context Index (NECI),
the weighted average state of the set of national Entrepreneurship Framework Conditions in Belarus
(4.24) is lower than in Spain (5.24) (from 0 = very inadequate insufficient status to 10 = very adequate
sufficient status) [7]. This index includes factors related to entrepreneurship such as government
policies, entrepreneurship resources availability, education, market dynamics, and infrastructure,
among others. Both countries are presented in the same region/group 'Europe and North America' in
the Global Entrepreneurship Monitor 2019/2020 Global Report [7]. Spain and Belarus share some
similar characteristics in entrepreneurship activities (rank out of 54 recorded countries in the region)
such as physical infrastructure (Spain: 6.95, 27/54; Belarus: 7.40, 15/54) and entrepreneurial education
at school level (Spain: 2.65, 39/54; Belarus: 2.63, 41/54). The notable differences that favor the Spanish
market lay in such factors as entrepreneurial finance (Spain: 4.87, 23/54; Belarus: 3.24, 49/54),
government policies: support and relevance (Spain: 5.33, 12/54; Belarus: 3.28, 44/54), government
policies: taxes and bureaucracy (Spain: 5.17, 6/54; Belarus: 4.35, 22/54), R&D transfer (Spain: 5.26, 8/54;
Belarus: 3.38; 36/54), and commercial and legal infrastructure (Spain: 6.04, 6/54; Belarus: 5.26, 19/54)
[7]. However, the internal market dynamic is better in Belarus (Spain: 5.31, 23/54; Belarus: 5.56, 18/54),
additionally confirming the development processes in the Belarusian market [7].

3.2. Data Collection and Analysis

Primary data was collected by a survey of SME managers in Spain and Belarus between January
and March 2018. The questionnaire was created in English. It was then translated into the native
language of the respondents, Spanish (for the survey in Spain) and Russian (for the survey in Belarus),
and back-translated, with no wording issues identified. Before sending out the questionnaire, it was
pre-tested among both marketing managers and academic researchers. The final respondent profiles
consisted of managers of different genders, ages, and education from SMEs. Industry and company
type parameters were also fixed in the company’s profile (Table 1).

Table 1. Respondent’s and company’s profile.

Number of Respondents Number of Respondents

Belarus Spain Belarus Spain
Company profile
Industry Company type (B2B or B2C)
Agriculture 13 8 B2B 108 89
Construction 11 19 B2C 60 58
Manufacturing 71 59 Total 168 147
Retail 15 25
Service 57 35
Total 168 147
Respondent’s profile
Gender Education
Male 90 60 No higher education 8 9
Female 78 87 Higher education 135 110
Total 168 147 Master and higher 25 28
Age Total 168 147
≤25 19 15 Marketing education
26–45 128 108 Yes 122 100
≥46 21 23 No 46 47
Total 168 147 Total 168 147

Five-point Likert-type scales previously used by other researches in the literature were applied
to measure the following constructs in the theoretical model: entrepreneurial orientation [20,48],
integrated marketing communications [13], and customer and market performance [44]. Appendix A
presents the summary of the Scale Items and Measures with the descriptive statistics.
Sustainability 2020, 12, 7159 8 of 18

Partial least squares structural equation modelling (SEM-PLS) with SmartPLS 3.0 was used for
testing the hypotheses and multi-group analysis (MGA) for the evaluation of the moderating effects.
This method is suitable as it accepts multivariate statistical technique to estimate relationships
between constructs in international marketing research and across groups of respondents from
different countries [54]. Additionally, the PLS algorithm was imposed for fewer restrictions on the
sample size.
The two-step PLS model analysis approach by [55] was applied: first the assessment of the
measurement model and then the assessment of the structural model. The measurement model
assessment was performed for the criteria of internal reliability and convergent and discriminant
validity analysis. All the items in the measurement model fulfilled the critical criteria, and the
adequacy of the instrument was supported [56]. The fit of the structural model was confirmed by the
number of parameters [57]. The results met the critical criteria and supported the predictive ability
of the structural model. The relationships in the structural model were tested via a bootstrap
resampling procedure (5000 sub-samples).
To test the gender and economy type moderating effects, we ran a multi-group analysis (MGA)
with SmartPLS 3.0. Moreover, as an essential procedure before the multi-group analysis (MGA), the
three-step examination of the measurement invariance of composite models (MICOM) was run [54].
MICOM analysis confirmed the possibility of running MGA analysis.

4. Results
The results of testing the theoretical model (Table 2) demonstrate that EO has a significant
positive impact on IMC (H1: 0.539, p < 0.01). Furthermore, IMC has a significant positive impact on
performance: customer (H2: 0.592, p < 0.01) and market performance (H3: 0.491, p < 0.01).

Table 2. Testing the theoretical model (global model).

Path Coefficients t-Values p-Values

H2 EO  IMC 0.539 12.011 0.000 ***
H1a IMC  CUP 0.592 12.992 0.000 ***
H1b IMC  MP 0.491 10.465 0.000 ***
Note: EO—Entrepreneurial orientation, IMC—Integrated marketing communications, CUP—
Customer performance, MP—Market performance. *** p < 0.01.

The results of gender moderating effect analysis in Table 3 suggest that, in SMEs where
managers are male, compared to ones where they are female, EO has a significantly stronger effect
on IMC (H4afemale: 0.486 vs. H4male: 0.658; p < 0.01), and IMC has a significantly stronger effect on
customer performance (H4bfemale: 0.558 vs. H4bmale: 0.767; p < 0.01) and market performance (H4cfemale:
0.489 vs. H4cmale: 0.811; p < 0.01).

Table 3. Testing the theoretical model (gender moderating effect, global model).

Female Male Multi-Group Analysis

Path
Path t- Path
t-Values Coefficients— p-Value
Coefficients Values Coefficients
Diff
H3 EO  IMC 0.486 7.186 *** 0.658 18.487 *** 0.172 0.002 *** S
H4a IMC  CUP 0.558 8.244 *** 0.767 27.644 *** 0.208 0.000 *** S
H4b IMC  MP 0.489 7.983 *** 0.811 42.680 *** 0.322 0.000 *** S
Note: EO—Entrepreneurial orientation, IMC—Integrated marketing communications, CUP—
Customer performance, MP—Market performance. *** p < 0.01. S = Hypothesis supported.

Following the results of country moderating effect in Table 4, the relationships between EO and
IMC in SMEs are significantly stronger in the developed economy when compared with the emerging
economy (H5aBelarus: 0.506 vs. H5aSpain: 0.647; p < 0.05); the same is true for the relationships between
Sustainability 2020, 12, 7159 9 of 18

IMC and customer performance (H5bBelarus: 0.576 vs. H5bSpain: 0.740; p < 0.01) and IMC and market
performance (H5cBelarus: 0.515 vs. H5cSpain: 0.733; p < 0.01).

Table 4. Testing the theoretical model (country moderating effect, global model).

Belarus Spain Multi-Group Analysis

Path Path Path

Coefficien t-Values Coefficien t-Values Coefficients— p-Value
ts ts Diff

H5 EO  IMC 0.506 11.807 *** 0.647 14.463 *** 0.141 0.014 ** S

H6a IMC  CUP 0.576 11.844 *** 0.740 21.597 *** 0.164 0.002 *** S
H5b IMC  MP 0.515 12.292 *** 0.733 21.427 *** 0.218 0.000 *** S
Note: EO—Entrepreneurial orientation, IMC—Integrated marketing communications, CUP—
Customer performance, MP—Market performance. *** p < 0.01; ** p < 0.05. S = Hypothesis supported.

Figure 1 presents the results of the global model analysis and testing gender and country
moderating effects.

Figure 1. Hypothesis testing (global model, gender and country moderating effects).

Deeper results on the gender gap analysis in the inter-country context are presented in Table 5.
The data from the global sample is analyzed separately for Spain and Belarus. The analysis suggests
that, in a developed market, similar to the data from the global sample, the EO-IMC-performance
relationship is significantly stronger for male respondents than it is for female ones. However, in the
case of Belarus (an emerging market) there are no significant differences.

Table 5. Testing the theoretical model (gender moderating effect, Belarus and Spain).

Female Male Multi-Group Analysis

Path
Path Path
t-Values t-Values Coefficients— p-Value
Coefficients Coefficients
Diff
Belarus
EO  IMC 0.632 7.897 *** 0.562 11.321 *** 0.070 0.358 ns R
IMC  CUP 0.569 10.576 *** 0.599 9.992 *** 0.031 0.460 ns R
IMC  MP 0.605 7.643 *** 0.518 9.859 *** 0.087 0.315 ns R
Spain
EO  IMC 0.395 6.355 *** 0.832 35.963 *** 0.437 0.004 *** S
Sustainability 2020, 12, 7159 10 of 18

IMC  CUP 0.468 3.370 *** 0.860 41.244 *** 0.392 0.002 *** S
IMC  MP 0.430 5.001 *** 0.883 47.330 *** 0.452 0.000 *** S
Note: EO–Entrepreneurial orientation, IMC– Integrated marketing communications, CUP–Customer
performance, MP–Market performance. *** p < 0.01; ns = not significant. S = Hypothesis supported, R
= Hypothesis rejected.

Furthermore, the multi-group analysis for the country moderating effect was done separately
for male and female respondents. The results in Table 6 suggest that, like the global model, the EO-
IMC-performance relationship in the case of a male manager is significantly stronger in a developed
market (Spain) (p < 0.01). Conversely, in the case of female managers, the EO-IMC-performance
relationship is significantly stronger in the case of developing market (p < 0.01).

Table 6. Testing of the theoretical model (country moderating effect, male and female).

Belarus Spain Multi-Group Analysis

Path Path Path p-
t-Values t-Values
Coefficients Coefficients Coefficients—Diff Value
Male
EO  IMC 0.562 11.321 *** 0.832 35.963 *** 0.270 0.000 S
MC  CUP 0.599 9.992 *** 0.860 41.244 *** 0.260 0.000 S
MC  MP 0.518 9.859 *** 0.883 47.330 *** 0.365 0.000 S
Female
EO  IMC 0.632 7.897 *** 0.395 6.355 *** 0.237 0.002 S
MC  CUP 0.569 10.576 *** 0.468 3.370 *** 0.100 0.004 S
MC  MP 0.605 7.643 *** 0.430 5.001 *** 0.175 0.000 S
Note: EO–Entrepreneurial orientation, IMC–Integrated marketing communications, CUP–Customer
performance, MP–Market performance. *** p < 0.01. S = Hypothesis supported.

5. Discussion
As has been suggested, the results confirm that EO has a positive effect on IMC implementation
in SMEs, and IMC has a further positive impact on organizational performance (customer and
market). Thus, hypotheses H1 and H2 are supported. In addition to the previous findings on the
positive effect of EO on market capabilities and organizational performance in SMEs [22,23], this
suggests that IMC can be a source of competitive advantage for SMEs.
However, the research indicates a significant moderating effect of gender on the EO-IMC-
performance relationship. Thus, hypotheses H3 and H4 are supported. This result is congruent with
previous research that demonstrates the existence of a gender gap in the working environment
[24,44]. Specifically, the impact of EO on IMC in SMEs is significantly more intense when the manager
is a male. These results may additionally support the suggestion about a deeper connection between
EO and intrapreneurship in SMEs [15,19]. The explanation could be the fact that, in comparison with
men, women have lower rates of individual EO and intrapreneurial activities [25,28]. The IMC impact
on organizational performance (customer and market) is also considerably higher in the case of male
managers. These results could be related to the social-cultural pressure and possible underestimating
of their capability level perception [22]. Additionally, the reason could be due to the lower degree of
risk-taking, innovativeness, aggressiveness, and autonomy of females [24,25,29,30]. Furthermore, the
conditions of SMEs, where the decision-making and sharing of managerial responsibilities are
limited, could be an additional obstacle for female managers [46].
The economy type moderating effect analysis also confirms the inter-country differences in the
EO-IMC-performance relationship in SMEs. Thus, hypotheses H5 and H6 are supported. The effect
of EO on IMC is significantly higher in a developed economy compared to an emerging one, and the
same is true for the IMC outcomes for organizational performance. This supports previous research
demonstrating the lower effectiveness of a strategic orientation on IMC in emerging economies [13].
Sustainability 2020, 12, 7159 11 of 18

This confirms that market turbulence in developed markets motivates SMEs to apply EO practices
more [40]. Moreover, the lack of networking, less available market information, and the rejection of
risk-related decisions in an emerging market all reduce IMC implementation effectiveness in SMEs
[13,29].
Further multi-group analysis of the gender moderating effect separately in each country
presents additional insights. Meanwhile, the relationships in the model are stronger for male than for
female managers in the developed market; however, there is no significant gender moderating effect
in the emerging market. This means that there is a gender gap among managers of SMEs in Spain,
but no gender gap in Belarus. A possible reason for the lack of gender differences in the emerging
market could be that both male and female behavior tends towards risk-avoidance [12]. Perhaps due
to the limit of resources or market information, even being aware of the implementation of IMC
practices, managers in developing markets prefer to invest in production and product innovation
[31,53].
There is also a contrast in country moderating effect when testing male and female groups of
respondents separately. In the case of male managers, as in the global sample results, the
relationships in the model are significantly stronger in the developed market compared to the
emerging one. Interestingly, the results are the opposite for the analysis of data from the female
respondents. When the manager is a female, contrary to the mixed sample, the EO-IMC-performance
relationship is considerably more intense in the emerging market. This supports the suggestion that
the institutional conditions may affect females and males differently [25,54]. It also means that female
managers in emerging markets may be more efficient in functional strategies in the area of marketing
[30]. As is similar to the previous studies, these results can probably be explained by the variation in
the perception of the values [45]. The socio-cultural obstacle of the 'fear of failure' for females in
emerging markets may be lower. This could be explained by the lower level of competition in the
labor market and, as a consequence, a diminished fear of losing a job and career opportunities; or it
could be due to the longer period of maturity stays and the fact that there is more focus on family
rather than on career in emerging countries.

6. Conclusions
This research has valuable theoretical and practical contributions to make to the study of
marketing, entrepreneurship, and sustainability topics with a specific focus on SMEs, gender issues,
and inter-country context. Specifically, the empirical analysis covers the gap in explaining the
possible use of EO as an antecedent of IMC as a source of competitive advantage in SMEs.
Additionally, the research focuses on the analysis of the important sustainability and
entrepreneurship research gender issues. The results underline the significant differences among
male and female managers, which may affect the effectiveness of IMC implementation in SMEs.
Additionally, this study helps to generalize the results in the inter-country context. The outcomes of
the analysis highlight the significant differences in EO-IMC-performance relationships in developed
and developing markets. Finally, this article further covers the effect of the institutional environment
on the variations in the gender gap between markets.
These are relevant enrichments as SMEs play a significant role in the sustainable development
of economies and societies. They provide, not only economic gains, but also resource social capital,
endorse talent advancement, and stimulate individual development [2,5–7,11]. The sustainability
literature underlines the importance of both the growth and sustaining of SMEs [3,8]. Additionally,
gender is considered to be an important issue in sustainability and entrepreneurship research [24,25].
The managers’ profile was considered to play a significant role in SMEs [25,26]. Finally, the
effectiveness of managerial practices varies in the international context [13,14].

6.1. Theoretical Contribution

Specifically, the study covers the gap in understanding IMC effectiveness for SMEs and the role
of entrepreneurial orientation in enhancing IMC effectiveness, which contributes to better
organizational performance. Our results confirm that IMC can be considered a dynamic capability
Sustainability 2020, 12, 7159 12 of 18

for SMEs. The study of the gender gap in this research contributes more to understanding the role of
intrapreneurs in firms. The results suggest that IMC effectiveness is higher in the case of male
managers.
The inter-country perspective and application of institutional theory in this research is an
additional contribution towards generalizing the results in the international context. The study states
that, in the emerging economy compared to the developed one, the EO impact on IMC
implementation is lower. Furthermore, the IMC outcomes for the organizational performance
(customer and market) are weaker. The lack of a developed institutional formal context, fewer
networking opportunities, and scarcity of institutional resources, such as market information,
probably hurts SMEs' opportunities in gaining a sustainable competitive advantage.
Additional analysis of gender moderating effects separately in Belarus and Spain contribute to
a deeper understanding of the gender gap in SMEs in the inter-country context. In the case of the
developed market, the gender impact on the EO-IMC-performance relations is significantly weaker
when the manager is female. In the emerging market, there is no significant gender gap. Probably in
the situation of lack of resources and no available market information neither female nor male
managers are able to implement risky decisions related with IMC implementation processes
effectively.
The country moderating effects analysis independently in the case of male and female managers
and contributes deeper to understanding the institutional context effect on manager behavior. In the
case of male managers, EO-IMC-performance relationships are more intense in a developed market.
In the case of the female manager, conversely, these relationships are more intense in emerging
markets. Thus, female managers are probably more affected by social-cultural obstacles and avoid
making risky decisions due to ‘fear of failure’ in developed markets. In emerging markets, women
tend to be more efficient than men in applying marketing related strategies. Additionally, the
variations in results additionally confirm the importance of multi-group analysis of moderating
effects in marketing research.

6.2. Practical Implementation

From the practical perspective, the orientation towards new opportunities in the market,
together with the flexibility and formalization of SMEs, facilitates the integration processes.
Proactiveness, risk-taking, and innovativeness have a positive effect on the message/channel
integration and cross-functional coordination in SMEs. This results in higher customer satisfaction,
an increase in repurchase intention, a higher market share, and more opportunities for new customer
acquisition. Thus, IMC can be considered to be a source of sustainable competitive advantage for
SMEs. The loss of IMC effectiveness may reduce the positive effect on organizational performance
and the possibility of SME survival in the market.
The results additionally confirm the importance of the owner-manager profile for the success of
SMEs [42]. Thus, the practices supporting the entrepreneurs/intrapreneurs may help individual
development and the survival of SMEs in the market. The extra support, networking possibilities,
and sharing of responsibilities, together with specific educational programs on risk-management, can
be helpful. They may facilitate accepting more risky choices and, as a result, increase the number of
innovative decisions among managers in SMEs.
The inter-country analysis shows extra complications for SMEs looking to gain a competitive
advantage in the emerging markets. As a solution, specific plans can be applied to provide small and
medium companies with extra information resources and to facilitate networking opportunities.
The lack of a gender gap may mean that the manager’s profile is less important in emerging
markets compared to developed ones. In the situation of scarce resources and limited information,
both male and female managers need extra support. Additionally, the institutional context of an
emerging environment negatively impacts the male managers’ decision-making effectiveness. Thus,
similar to the previous suggestion, resource and information support may be helpful for the survival
of SMEs in the case of male managers. Conversely, it is interesting that the emerging market
environment has a favorable impact on female managers. In developing markets, contradicting the
Sustainability 2020, 12, 7159 13 of 18

results in developed ones, female respondents show more effectiveness in the implementation of
marketing strategies than male managers. Socio-cultural and institutional factors such as the lower
dedication of females to a career, more days of the maturity stage, or less competition in the labor
market, among others, should also be mentioned.

7. Limitations and Future Research Lines

As in any novel research, there are some limitations to this study that provide lines for future
research. First, due to some difficulties in obtaining responses from SME managers, the sample is of
a limited size. Further research could extend the analysis with a larger number of respondents.
Second, the theoretical model includes a limited number of measurement variables. This research
focuses only on EO as a leading strategic asset of SMEs and just two criteria of organizational
performance (market and customer performance). Future research could consider measuring other
instruments of IMC capability enhancement in SMEs (such as market, customer, learning, technology,
or brand orientation) and the IMC effect on more performance variables (such as financial or brand
performance or innovation success). Moreover, a more sustainable vision of the variables, for
example, the use of sustainable entrepreneurial orientation (SEO) instead of EO, could enrich future
studies [58]. Third, the study analyses only two moderator variables (gender and country). The
research can additionally consider some extra moderators in the theoretical models, such as age or
size of the SMEs, including the application of longitudinal studies [16]. Furthermore, the data from
solely two markets limits the generalization of inter-country analysis. Further investigations could
focus on a greater number of distinct countries.
Despite the limitations mentioned, descriptive statistics provide ideas for future investigation.
Similar to the previous research, women evaluate the firm-level EO higher than men [28]. However,
differently from the earlier findings, IMC and performance level evaluation of females is also higher
than that of male respondents. Moreover, surprisingly, many mean scores are higher in the
respondents of Belarusian managers than in Spanish ones. Thus, it will be interesting to check if these
differences are significant and further discuss the nature of the results.

Author Contributions: Conceptualization, V.B., J.L.-A., and M.-d.-C.A.-d.-A.; methodology, V.B. and M.-d.-
C.A.-d.-A.; data curation and results analysis, V.B. and J.L.-A.; writing—original draft preparation, V.B.;
writing—review and editing, V.B., J.L.-A., and M.-d.-C.A.-d.-A.; editing, V.B. All authors have read and agreed
to the published version of the manuscript.

Funding: This research received no external funding.

Conflicts of Interest: The authors declare no conflict of interest.

Appendix A

Table A1. Scale Items, Measures and descriptive statistics.

Female Male Belarus Spain

μ μ μ μ
IMC = Integrated marketing communications [13]. Five-point scale with 1 = strongly disagree and 5 = strongly
agree Our company…
IMC1. . . . carefully examines whether our intended message is
consistently delivered through all communications tools and channels 3.264 2.934 3.060 3.122
(e.g., advertising, packaging, and website).
IMC2. . . . maintains consistency in all visual components of
3.784 3.563 3.560 3.789
communication (e.g., trademarks, logos, and color).
IMC3. . . . maintains consistency in all linguistic components of
3.736 3.467 3.458 3.748
communication (e.g., slogans and mottos).
IMC4. … ensuring a consistent brand image as one of the most
3.541 3.180 3.262 3.449
important goals of our marketing communications program.
IMC5. . . . does not alter the brand image, even as its context changes,
3.953 3.467 3.655 3.741
but maintains its consistency from the long-term.
Sustainability 2020, 12, 7159 14 of 18

IMC6. Our marketing communications strategy differentiates the buyer

2.905 3.192 2.964 3.163
and the user if the two are not the same.
IMC7. . . . carefully deliberates whether a creating more than two target
3.135 3.114 3.071 3.184
customer group is desirable.
IMC8. In our company the issue of whether to maintain a single brand
image or to create multiple brand images of the product is thoroughly 2.703 3.006 2.786 2.952
discussed.
IMC9. Our marketing communications strategy is based on a close
scrutiny of the stages of the customers’ buying process such as brand 3.338 3.192 3.244 3.279
awareness, information search, showroom/website visit, and purchase.
IMC10. . . . employs the marketing communications tools that are most
3.236 3.120 3.179 3.170
appropriate for each stage of the consumers’ buying process.
IMC11. Our marketing communications activities are designed to
induce customers’ actions (e.g., telephone order, showroom/website 3.865 3.317 3.655 3.483
visit, etc.).
IMC12. . . . follows up on consumer responses to our marketing
communications activities (e.g. mailing promos to those who 3.412 3.036 3.327 3.082
participated before in the company-sponsored events).
IMC13. . . . sees to it that the consumer information that is generated in
3.709 3.287 3.577 3.381
the course of marketing communications activities is compiled.
IMC14. . . . integrates customer information collected or generated from
3.608 3.323 3.518 3.388
different divisions into a unified database.
IMC15. . . . actively carries out marketing communications activities,
which strengthen the relationship with existing customers (e.g. sending 3.730 2.922 3.476 3.102
birthday cards).
IMC16. . . . emphasizes that maintaining and strengthening
relationships with existing customers is as important as expanding the 3.777 3.503 3.726 3.524
market share by recruiting new customers.
IMC17. Our marketing communications strategy places heavy emphasis
on generating continuous business from our existing customers by 3.655 3.425 3.661 3.388
enhancing their satisfaction level.
IMC18. . . . makes efforts to generate a continuous flow of profits from
individual customers in the long run by solidifying relationships with 3.791 3.186 3.673 3.238
them.
IMC19. In our company managers from different departments
3.696 3.317 3.631 3.340
communicate with each other.
IMC20. In our company we create long-term communications with both
internal and external stakeholders (consumers, partners, employees, 3.635 3.389 3.631 3.361
and others).
IMC21. In our company different marketing communications tools for
3.622 3.305 3.393 3.524
one product are planned by the same manager.
IMC22. . . . creates corporate brand equity, company identity, and
4.115 3.659 3.869 3.878
reputation of the organization.
EO = Entrepreneurial Orientation [20,48]. Five-point scale, endpoint descriptions in italics.
EO1. In general, our top managers favor a strong emphasis on ...
marketing of tried and true products or services ... research and development, 2.595 2.784 2.512 2.905
technological leadership and innovation.
EO2. In general, our top managers have a strong proclivity for low risk
projects … with normal and certain rates of return … with chances of very 2.818 1.988 2.774 1.925
high return.
EO3. In general, our top managers believe in … gradual and cautious
2.473 2.036 2.470 1.980
incremental behavior … bold, wide ranging acts.
EO4. When confronted with decision-making involving uncertainty, we
typically adopts … a cautious, “wait and see” posture to minimize the
2.764 2.257 2.476 2.517
probability of making costly ...a bold, aggressive posture to maximize the
potential of exploiting potential.
Sustainability 2020, 12, 7159 15 of 18

EO5. How would you characterize changes in your product or service

2.642 2.162 2.631 2.109
lines in the past five years? - Changes have been ... minor … dramatic.
EO6. In dealing with competitors we typically … respond to actions that
2.811 2.575 2.446 2.959
competitors initiate … initiate actions to which competitors then respond.
EO7. In dealing with competitors, we are the first to introduce new
products, services, administrative techniques, operating technologies, 2.669 2.305 2.440 2.517
etc. … very seldom … very often.
EO8. In dealing with competitors, we typically … seek to avoid
competitive clashes, preferring a "live and let live" posture … adopt a very 2.986 2.419 2.815 2.537
competitive "undo the competitors" posture.
CUP = Customer performance [51]. Five-point scale with 1 = much worse than competitors and 5 = much better
CUP1. Customer satisfaction. 3.466 3.120 3.387 3.163
CUP2. Delivering value to your customers 3.392 3.042 3.238 3.170
CUP3. Delivering what your customers want. 3.453 3.084 3.315 3.190
CUP4. Retaining valued customers. 3.486 3.114 3.387 3.177
MP = Market performance [51]. Five-point scale with 1 = much worse than competitors and 5 = much better
MP1. Market share growth. 3.209 2.886 3.018 3.061
MP2. Growth in sales revenue. 3.399 2.737 3.190 2.884
MP3. Acquiring new customers. 3.574 3.108 3.304 3.354
MP4. Increasing sales to existing customers. 3.304 3.000 3.250 3.020
Note. μ—population mean.

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