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FINAL TERM
ENG201 - Business and Technical English Writing
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following you consider while making the framework of your
table?
► How to order the rows and columns
► How to align entries in the columns
► Where to place special notes
► All of them (Page 117)
Question No: 2 ( Marks: 1 ) - Please choose one
In which of the following bars are replaced by drawings that represent the
thing described?
► Bar graphs
► Line Graphs
► Pictographs (Page 118)
► Photographs
Question No: 3 ( Marks: 1 ) - Please choose one
Complete the question tag: They worked for Kaufman's,
► Did they? (Not sure)
► Haven't they?
► Didn't they?
► Had they?
Question No: 4 ( Marks: 1 ) - Please choose one
Biased language that might offend the audience is based on ---------------
► Cultural bias, gender bias (Page 58)
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them
Question No: 5 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
► It refers to the literal meaning of words.
► It refers to the associations that are connected to a certain word. (Page
57)
► It refers to general meaning of words.
► It refers to cognitive meaning of words.
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Question No: 6 ( Marks: 1 ) - Please choose one
How can we increase the audience’s ability to absorb and remember
information from a purely practical standpoint?
► Audience attention
► Presentation
► Speech
► The visual aids (Page 167)
Question No: 7 ( Marks: 1 ) - Please choose one
"I am currently studying veterinary medicine, and I am working part-time at
an animal clinic." This statement in the introduction of the speech could best
be described as:
► Gaining attention
► Revealing the topic
► Establishing credibility
► Bragging
Question No: 8 ( Marks: 1 ) - Please choose one
What is meant by task-facilitating roles?
► Suggesting decision-making procedures that will move the group towards
the goal (Page 157)
► Drawing out other members by showing verbal support
► Offering to yield on a point in the interest of reaching mutually acceptable
decision
► Drawing out other members by showing verbal and non verbal support,
praise or agreement
Question No: 9 ( Marks: 1 ) - Please choose one
Choose the correct sentence.
► You may not enter Mr. Harris office without his permission.
► You may not enter Mr. Harrises office without his permission.
► You may not enter Mr. Harrises' office without his permission.
► You may not enter Mr. Harris's office without his permission.
Question No: 10 ( Marks: 1 ) - Please choose one
Choose the sentence with the correct punctuation.
► We ask, therefore; that you keep this matter confidential.
► We ask, therefore, that you keep this matter confidential.
► We ask; therefore, that you keep this matter confidential.
► We ask: therefore, that you keep this matter confidential.
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Question No: 11 ( Marks: 1 ) - Please choose one
Choose the sentence with the correct punctuation.
► The order was requested six weeks ago, therefore I expected the shipment
to arrive by now.
► The order was requested six weeks ago, therefore, I expected the
shipment to arrive by now.
► The order was requested six weeks ago: therefore, I expected the
shipment to arrive by now.
► The order was requested six weeks ago; therefore, I expected the
shipment to arrive by now.
Question No: 12 ( Marks: 1 ) - Please choose one
Choose the sentence with the correct punctuation.
► The American flag has three colors: namely, red, white, and blue.
► The American flag has three colors, namely; red, white, and blue.
► The American flag has three colors; namely, red, white, and blue.
► The American flag has three colors namely, red, white, and blue.
Question No: 13 ( Marks: 1 ) - Please choose one
What is meant by intended reader?
► Simple reader
► Complex reader
► A member of a target audience
► Unplanned reader
Question No: 14 ( Marks: 1 ) - Please choose one
The act of considering or examining something in order to judge its value
shows:
► Credibility
► Evaluation
► Conciseness
► All of them
Question No: 15 ( Marks: 1 ) - Please choose one
Which method is a bottom-up or generative approach to research?
► Pattern method
► Hypothesis method
► Inductive method
► Deductive method
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Question No: 16 ( Marks: 1 ) - Please choose one
What are the best persuasive messages closely connected to?
► The indirect approach
► The positive aspects of your message
► The direct approach
► The desires and interests of the audience (Page 76)
Question No: 17 ( Marks: 1 ) - Please choose one
Choose the correct option.
A good business letter is simple and straightforward without being harsh or --
--------.
► patriotic
► paternal
► patronizing
► panoramic
Question No: 18 ( Marks: 1 ) - Please choose one
Which type of Visual aid is the most difficult to execute effectively?
► Graphics
► Projections
► Handouts
► Film and video
Question No: 19 ( Marks: 1 ) - Please choose one
Choose the correct option.
Feasibility reports are used:
► To analyze problems and predict practical alternatives
► To control problems, sell products and services
► To monitor and control production, sales, shipping, etc.
► To solve problems and supply facts
Question No: 20 ( Marks: 1 ) - Please choose one
What is the typical sequence of interviews?
► Screening stage and final stage.
► Screening stage, selection stage, and final stage.
► Selection stage and final stage.
► There is no typical sequence of interviews.
Question No: 21 ( Marks: 1 ) - Please choose one
Which of the following is unsurpassed in its ability to depict the composition
of a whole?
► Pie Charts (Page 118)
► Flow Charts
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► Organizational Charts
► Schedule Charts
Question No: 22 ( Marks: 1 ) - Please choose one
Which of the following accurately convey the actual appearance of things?
► Graphs
► Diagrams (Page 119)
► Charts
► Tables
Question No: 23 ( Marks: 1 ) - Please choose one
Which of the following are functional units that revolve around a single
thought?
► Paragraphs (Page 59)
► Passages
► Fragments
► Documents
Question No: 24 ( Marks: 1 ) - Please choose one
Which of the following aims at gathering specific information?
► Letter of claim
► Letter of request
► Letter of inquiry (Page 66)
► Letter of information
Question No: 25 ( Marks: 1 ) - Please choose one
Which is the most polite expression?
► Can I help you?
► Could I help you?
► May I help you?
► Should I help you?
Question No: 26 ( Marks: 1 ) - Please choose one
Which signature is the most formal?
► Love,
► Yours faithfully,
► Best wishes,
► Best regards,
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Question No: 27 ( Marks: 1 ) - Please choose one
How many punctuation styles are usually used in business communication?
► One
► Two
► Three
► Four
Question No: 28 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
► It refers to the literal meaning of words.
► It refers to the associations that are connected to a certain word. (Page
57)
► It refers to general meaning of words.
► It refers to cognitive meaning of words.
Question No: 29 ( Marks: 1 ) - Please choose one
Which of the following composition process is used in general and specific
purpose while developing profile?
► Composing business message
► Defining objectives
► Bad news message
► Planning business message (Page 173)
Question No: 30 ( Marks: 1 ) - Please choose one
Feeling nervous leads speakers to:
► Improperly evaluate themselves
► Forget their speech
► Eliminate their anxiety
► Exaggerate their anxiety.
Question No: 31 ( Marks: 2 )
What is a stress interview?
Question No: 32 ( Marks: 2 )
In adjustment letter, “Stress your organization’s effort to prevent further
customer's dissatisfaction” explain this point of view.
Question No: 33 ( Marks: 2 )
Write a brief note on Quasi-Experimental Research.
Question No: 34 ( Marks: 3 )
Writing letters refusing adjustments which three options should keep in mind,
when the third party is at fault?
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Question No: 35 ( Marks: 3 )
What are the considerations for handling questions responsively while
making an oral presentation?
Question No: 36 ( Marks: 3 )
What are the qualities of a good market report?
Question No: 37 ( Marks: 5 )
Write a note on the followings:
A-Structured interview
B-Open ended interview
Question No: 38 ( Marks: 5 )
What are the causes of a claim letter?
Question No: 39 ( Marks: 10 )
Being an employee of a firm, you have complained to your manager that
facilities for the staff refreshment and recreation are either non-existent or
inadequate. He asks you to put the situation in written form. You are required
to write a short memo-report with some recommendations to present it to
management meeting.
Question No: 40 ( Marks: 10 )
What is an oral communication? What points would you keep in mind to
improve your oral communication?
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