September 23, 2019 V2

To all Verex / Interlogix / IFS Clients,

URGENT!
It is with great surprise that we announce the sudden and complete demise of the InterLogix product line
announced recently by their parent Company UTC - see attached statement.

UTC have announced that they will cease operations in their Interlogix Division, which includes amongst
other product lines and products that we have sold, Verex (access control / intrusion systems) , IFS (fiber
devices / network switches) and TruVision (CCTV cameras and recording devices) as of Dec 31st 2019.

All of these products have been successful product lines for many decades and as an Interlogix Channel
Partner, one that has sold many, many millions of dollars of product, we simply find it incredible that this
is occurring - a one-shot, 3 month notice, complete Company / Division shut down by UTC with no
possibility of anyone carrying any of the product into the future.

Although parts are advertised to be available for order until the end of this year, we suggest that any
Client using Verex (especially a client that is a Condominium using Verex suite keypads), that you order
replacement parts as soon as you can. This would include door controllers, suite keypads, memory
modules and XL controllers. Another issue will be Verex access cards and transmitters (clickers) - if the
access cards you use now say the word “Verex” on them or if the cards you use say Verex on them and
you also use wireless transmitters, as these are proprietary to Verex, all of these devices and the readers
they use in your system may need to be replaced once any card/transmitter inventory of either ours or
yours runs out.

When the time comes that no Verex parts are available from us of if you have not built up a Verex
inventory of your own, your only choice when you have a hardware failure occurs will be either the
complete replacement of your system or an attempt be made to use a different / secondary system to run
side by side with what is left of your Verex system. With this kind of blind announcement, we cannot
guarantee that they can supply any orders at all, so order as soon as you can.

We believe the demise of the IFS and TruVision lines will not be of much of an issue for anyone as other
manufacturer’s products are mostly interchangeable - but anyone with Verex needs to take this
notification very seriously. Any failure of Verex parts / cards / transmitters after the end of this year will
have you rely on our inventory of parts, which may or may not be available.

In any case, you should start to prepare for the replacement of your Verex systems in future budgets.

Please feel free to contact your sales rep or our office with any questions - we are certainly available to
help you with Verex parts suggestions, parts pricing and your replacement budget.

Sincerely,

Ed Fitchett
FITCH SECURITY INTEGRATION INC.
 URGENT!
September 25, 2019

To all Interlogix Clientele who use Interlogix Verex access control and intrusion platform (also
could be known under the brand “Chubb AFX”).

Interlogix has announced in late September of 2019 that as of December 31st 2019, that amongst
other brands they manufacture, that the Verex product will no longer be available to purchase.
Although warranties and some limited support will continue past this date, the most important
part of this announcement is the expected unavailability of Verex hardware / components / cards
and clickers past the end of this year.

Interlogix which is owned by UTC (a Company who owns Carrier, Otis Elevator and Pratt and
Whitney amongst others for which sales last year were over $50 billion dollars), owns many
other Security related brands beyond Verex, all of which are being discontinued (for what reason
we do not know) but these other products are mostly interchangeable with other manufacturers
products and so this article is not related to them.

The issue with Verex is that it is completely unique - it is completely proprietary to UTC - it
cannot have its core parts replaced by anything else - it cannot use any other software - it cannot
in many cases use access cards or clickers from any other source and in the case of any
Condominium system, it cannot use a Suite keypad made by anyone else.

Over our 40 years of business we have seen many manufacturers come and go - their products
becoming obsolete, many before their time and this is stated here for two reasons. The first being
that we have never seen a wholesale closing of a complete range of successful products that was
not due to a bankruptcy or similar financial issue, the second is that we have never seen a
wholesale closing where successful products were not picked up by or sold off to another party
for them to continue on with.

It is our opinion that all the product lines (including Verex) that UTC / Interlogix are closing
down were successful, viable products which makes UTC’s decision to close all of these brands
so much harder to understand - products that in many cases that we ourselves have sold over the
entire 40 years of our existence - so this event is shocking not only to us but the entire industry as
a whole. We suppose over time this all may be understood, but for now the issue is what are we
all to do?

You should be aware that it is our intent to stock as much Verex product as financially feasible
but how long this inventory lasts will always be a question. Right now its really about what you
need to do if you own / have / use any Verex products in your security operations.
The long term question for you will be, if you plan to expand your system and what will be
needed to do this down the road? If parts are unavailable for your expansion then the system will
need to replaced unless you take steps now to stock parts for this.

Over the many product discontinuances we have experienced, we have seen clients who have
kept obsolete hardware / software running for many, many years and some into decades, long
after its demise. This was done with help from us with limited parts availability and technical
support, and the clients themselves either having some inventory of their own or not needing to
expand on their system in the future.

The remainder of this document will suggest ways Verex system longevity can be accomplished
if you wish to, of course the complete replacement of any Verex system can be done now and as
it is inevitable, it should be budgeted for - but the “when” can be prolonged if you follow some
simple steps.

A) Do not ever upgrade any Verex computer hardware. Whatever computer hardware the
Verex software is running on, leave it alone unless there is absolutely no choice. Verex will
never be upgraded to work on newer Windows software operating systems and even a switch
from one machine to another however similar, may cause you irreparable issues. If you have any
Verex computer hardware issue - you need to involve us.

B) Make frequent Verex backups and keep them safe. If Verex crashes for some reason we
may be able to reload the software, then the backup can be installed into this.

C) Keep your “Dongle” safe. A Dongle is a small device that plugs into a USB port of your
Verex Server or machine that Verex runs on - it looks like a USB stick but its what allows Verex
software to run. Think of it a as a licence - without it, Verex stops dead in its tracks so if you
change machines for any reason - protect this asset.

D) Have regular service performed on your system. Dead batteries are the single largest
failure point for the hardware they are connected to - like a UPS, they protect the hardware from
power failures and complete crashes of hardware you have - maintain your system on a
maintenance program.

E) Purchase Verex hardware / cards / fobs / clickers before December 31st 2019. It may be
wise to pre-purchase parts, cards and clickers for the future and hold onto them until needed, thus
extending the life of your system. The below guide will help you through this.
VEREX HARDWARE GUIDE
Pricing on all the below devices is at the end of this document

1) Know you cards / clickers / fobs. If you use any cards or fobs (key ring tags) that say the
word “Verex” or “GPROX” on it, the next “Know Your Readers” section becomes all important
to you. You should consider stocking as many cards / fobs / clickers as you can financially afford
for your future use.

GPROX CLICKER GPROX CARD AND KEY RING TAG

If your cards say anything else on them you are likely not using Verex readers but you can call
our office to confirm. As far as clickers (key ring tags with buttons) are concerned, as these
become unavailable, secondary receivers can be added at your overhead doors / gates to allow
another technology to be used side-by-side with your GPROX devices so these are less of a
concern. Please note that the failure of a single clicker receiver can render your entire inventory
of Verex clickers to be rendered useless - so having some of these for replacement purposes is
critical.

2) Know your readers. The reader you use will determine if you will be caught with no access
cards / fobs/ clickers in the future. If you have Verex readers this is VERY important - Verex
made several versions over the years, the most recent version, the GPROX3 was capable of
reading other manufacturers access cards and fobs. You will know this by how they look.

GPROX 2 READER GPROX 3 READER

(Both could be with or without a keypad on the face of the unit)

If you have any GPROX 2 readers, you should seriously consider changing them all to GPROX3
card readers immediately. By doing this, the readers will read both your existing cards / fobs and
other manufacturers cards when the Verex cards become unavailable.

If you have GPROX 3 readers then you are ahead of the game but you should still order
replacement readers for the future.

Note that with any Verex reader failure, without having a GPROX 3 replacement on hand, it will
render all of your Verex card / fob inventory you use useless - so having some of these for
replacement purposes is critical.

3) Condominium Suite Keypads. If your system is in a Condominium Building AND you have
alarm keypads in the suites - this is VERY important to you.

2 ZONE LED SUITE 4 ZONE LCD SUITE 8 ZONE LCD SUITE

KEYPAD KEYPAD KEYPAD

Once the Verex Suite keypads are unavailable to you for service, when one fails you will be put
in a position that your only option will be an entire, building-wide system replacement - unless
you have a resident(s) willing to do without one - so having some of these for replacement
purposes is critical.

4) Other Verex hardware you need to consider and pricing on the above products. Consider
parts for the expansion of your system, how long you plan to keep your system operative without
parts form outside sources being available or without a system replacement and your future needs
for cards / fobs / clickers. Remember that we cannot guarantee these prices or availability of any
of th verex product for very long.

System Controller - The brains behind the Verex system is called an ISM panel (older) or and
XL panel (newer) - typically each system has one but there may be more and the XL is the
replacement for both. The present cost for an XL panel with extended memory is $670.00 each.
Door Controller - This board runs your access control readers (if you have card readers) and
comes in a 2 door configuration - a replacement board is presently $660.00 each.

Card / Fob / Tag Readers - All Verex non-keypad readers presently are $225.00 each - add
$100 for keypad versions then add $70 labour per reader if we are replacing your existing
readers.

Card / Fob / Tags / Clickers - Pricing is presently at your usual pricing but typically it is $6.00
for each card, $11.00 for each fob / tag and $49.00 for each clicker.

Condominium Suite Keypads - The two zone keypad is obsolete but can be replaced with a 4
zone LCD which presently costs $210.00 each. The 8 zone has been obsolete for many years now
and cannot be replaced.

Alarm Arm / Disarm Keypads - All Verex arm/disarm keypads are presently $260.00 each.

Clicker Receiver - This device receives signals from your hand held clickers, usually at overhead
doors and gates - present cost is $450.00 each.

Modem - this board is used in any Central Station Monitored system - present cost is $100.00.

IP Module - this board connects your system to your network so it can connect to the Verex
Software - present cost is $420.00.

16 Zone I/O Boards - these boards receive signals from each of your devices in your building
such as motion detectors, door contacts, glass break sensors etc. - the present cost for this is
$240.00.

There are too many parts to list here - the above only represents the most critical
components that you might require
Interlogix Update

Dear Valued Interlogix Dealer:

As you are now aware, we have decided to wind down the Interlogix U.S. and Canada businesses in order to focus on growth
opportunities in our other fire and security businesses.

During this wind-down, we are committed to ensuring that you have the products necessary to support your business. For this
reason, our factories remain open and are actively manufacturing product, and we intend to continue to do so through the end of
2019.

Most importantly, we want to reassure you that we stand behind our products, and will continue to support you through 2020 and
beyond. This includes:

 Maintaining an outside sales team and presence during the wind-down period.

 Providing customer service and technical support through the same groups that you have been accustomed to working
with.

 Honoring our warranty obligations as prescribed in our policies.

 Working with our distributors to ensure that they have the product they need, on their shelves, to seamlessly continue
their business.

In addition, many of you have reached out since this announcement with questions specific to individual products and lines. In
response to that, we are including a list of FAQs to help address your questions. Click below to read the FAQs.

We value the relationship that we have built with you over the years and hope that you can continue to purchase, install, register,
and service Interlogix products with the complete confidence that we stand behind you.

We will continue to update you throughout the wind-down process. Should you have any additional questions, please do not
hesitate to contact me.

Sincerely yours,

Speros Venios
General Manager
Interlogix
This email was sent by: Carrier
13995 Pasteur Blvd Palm Beach Gardens, FL 33418 USA

www.interlogix.com

We respect your right to privacy - view our policy

Frequently Asked Questions
Q. When will the Interlogix wind down begin?
A. Interlogix intends to continue to manufacture new Interlogix products, after fulfilling all last-
buy orders, through the end of year. In addition, we will continue to provide customer support
related to product technical services, timely fulfillment and comprehensive product warranty
through 2020 and beyond.

Q. How will you continue to offer product support?

A. Ongoing product support will be handled through the existing phone numbers and email
addresses that you are accustomed to. Our sales team will inform you of any changes as they
occur.

Q. How will this announcement affect me?

A. We plan to stop manufacturing new Interlogix products by the end of the year. Our sales
team will work with you to plan your product needs beyond the wind-down date. We will
continue to provide customer support related to product technical services, timely fulfillment,
and comprehensive product warranty through 2020 and beyond.

Q. What will be the impact to dealers?

A. We expect that distributors will be able to purchase products through the end of 2019,
product availability permitting, and will be able to sell them to their dealers post wind down.
Our sales team will work with our distributors to ensure that dealers have the products that
they need in order to continue business usual during the wind down.

Q. Will dealers be able to install new product during the wind down?
A. Dealers can and are encouraged to continue to install new product at new installations
during the wind-down. They can continue to purchase, install, register, and service Interlogix
products with complete confidence that we will stand behind you.

Q. Which product lines are affected?

A. The entire Interlogix residential and commercial product lines will no longer be
manufactured after December 31, 2019. This includes the following product families:
- Simon
- Concord
- NetworX
- UltraSync
- TruVision
- IFS
- TruPortal
- TruProtect
- Verex

Q. Will this decision impact UltraSync backend services?

A. UltraSync services will continue for our customers. While we will no longer be selling
UltraSync hardware in the U.S. and Canada, you will be able to continue to manage your
customers’ panels via the backend portal.
Q. How does this decision affect TruVision and TruPortal?
A. TruVision recorders and cameras, as well as the TruPortal line will be discontinued in North
America as part of the wind down. This decision does not affect the backend services for both
product lines which will continue to be supported post shut down indefinitely.

Q. Will TruVision Navigator be available post wind down?

A. TruVision Navigator will be available post wind down. While we will not be adding
additional features, we will continue to monitor and address security issues.

Q. Will mobile apps be available post wind down?

A. Mobile apps, including TruVision, TruPortal and UltraSync, will be available post wind
down.

Q. How will this announcement affect the warranty on any products?

A. We will continue to provide customer support related to product technical services, timely
fulfillment and comprehensive product warranty, even beyond the wind down.

Q. For how long will Interlogix continue warranty support of existing products?
A. Interlogix will continue to support and honor its warranty obligations as prescribed in our
Terms and Conditions and Return and Warranty Policy that are available at
www.interlogix.com/support

Q. Will the sales team remain in place during the wind down period?
A. Interlogix will continue to have an outside sales force during the wind down period. A
formal announcement regarding this sales force is forthcoming.

Q. Is this going to result in a change in your prices?

A. Your Interlogix sales representative will work with you on specific details for your business.