trial. The specific case may be famous, historical, local, or recently news worthy.

PART 1:
RESEARCH and SUMMARIZE the History

What are some of the unique aspects of postretirement benefits that must be considered? What
makes them difficult to account for? What are the similarities and differences between pension
accounting and postretirement benefit accounting?

Write a paper on "Developing a Recruiting App using sales force Cloud computing for The
TATA Corporation"

Does the Freedom Information Act really protect individuals' activities on the internet? Write an
essay on the chosen topic.

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Using the CSU Online Library, locate a case study about a fire in either a hotel or high-rise
office building. Write a review of the case, your review should answer the following questions:
• What were the main factors that caused the fire? • What was the fuel source for the fire?
• Were there design flaws i

Write a paper on the role of attraction in teaching abstract

Paradox of saving Consider the closed economy described by Y = C + I C = 100 + c1*Y S = Y -

C where the marginal propensity to spend c1=0.75, and investment I = 100. a) Find the
equilibrium value for Y. Find the values for C and S in equilibrium b) Assume that household
want to save more, so that c1* = 0.5. Find th

Select a System/Software Development Life Cycle (SDLC) model and methodology then apply
this model and methodology to a project using the Information Technology (IT) specialization on
Cloud Computing Standards. The paper must follow the formatting guidelines in The Publication
Manual of the American Psychological Ass

Develop a PowerPoint presentation on Diabetes that describes a new diagnostic tool or

intervention for the treatment of diabetes in adults or children, Includes the following: 1. A brief
summary of the research conducted in the Evidence-Based Project - Paper on Diabetes. 2. A
descriptive and reflective discussion of

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You need to write about Sharpening the Team Mind: Communication and Collective Intelligence
A. What are some of the possible biases and points of error that may arise in team
communication systems? What are some other examples of how team communication problems
can lead to disaster? B. Identify the possible causes
During the course of your employment, you may have experienced working for both a male and
female supervisor. Discuss from your personal point of view the advantages/disadvantages and
like/dislike of working for each gender. Use real life experiences if applicable.

Evaluate features of the Google Analytics tool set. Write a short paper in which you compare and
contrast various analytics features provided within the Google Analytics tool set, including an
evaluation of intelligence events, audience, real-time events, acquisition, user behavior, and
conversion measures.

1. Why is revenue recognition a concern to accounting standard setters and regulators? What is
the five-step process? How does it differ from the prior revenue recognition standards? 2. What
are some of the issues that make revenue recognition so difficult? Which of these issues do you
believe are the most common? Wh

The IT project report draft due in Module Five should contain the following sections: Section 2:
Project Implementation Section 3: Project Test Plans and Results Your draft should address the
following: ï‚• Describe the implementation of the project or the plan for implementation ï‚•
Describe the project test

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Social Psychologists have made a distinction between "implicit" and "explicit" attitudes. An
explicit attitude is the kind that you deliberately think about and report. Implicit attitudes are
positive and negative evaluations that occur outside of conscious awareness and control. For
example, even if you say that you l

You need to write about "Optimizing Performance of Web Applications in Banking Industry:
Iteration 2"

Create a presentation on "Business Ethics" Describe and research about why is important to have
a code of ethics in an organization? What is the role of ethics in an organization? *You will
create a mock presentation that highlights your project's main points. It will be comprised of
approximately PowerPoint slides

Write a paper about Business Brief for the Company Executive team on your findings. The
company is kroger read how to do a business brief: smallbusiness.chron.com/write-business-
brief-3126.html Identify and concisely describe four external factors impacting. Describe each of
the four factors. Is each a positive or n

Read the section in your text called "Why Nations Protect Their Industries". After reading that
section, go to the World Trade Organization website and find Trade Topics. You may select any
product that has been in a dispute but it might be interesting for you to perform a search on the
"Find Disputes" section. Even so
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Write a project about mobile application to help old people get their medicine. It should be
unique you can get information from internet but try to make the mobile application like new one
with new features. Your paper should address the following sections Methodology Tools
Requirements compliance

Write brief concise responses. All of your response must be correct in order to receive credit. If
any part of your response is incorrect, then the entire answer will be marked as incorrect. 1. What
has been the influence of globalization on financial markets? Also, explain the influence of
globalization on foreign e

Create an electronic display board addressing the following: Describe a Project, a Program, and a
Portfolio. Describe/Define the relationship between Projects, Programs, and Portfolios.

Each of the following components of the business plan should be used as headings. For your
chosen business: Conduct a feasibility analysis and analyze the industry and market. Provide an
overview of the industry. 1. What are the government regulations? 2. What is the life cycle of a
business in the industry? 3. D

This unit addresses the role of the technology professional in an organization and how
information technology (IT) systems influence organizational strategies. This case study
analyzes two retailers' business models and strategies. Then, it looks at the role that technology
and IT personnel play in the assigned busines

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Write a paper on "A study of Career Opportunities as a Network Administrator through a gap
analysis using Action Research," The purpose of this action research study is to investigate and
obtain the training, education, skills and knowledge needed for advancement in career as a
network security Administrator and creat

Write about "Quantitative Analysis": Graph the supply and demand of a good that is both
produced domestically and imported. Assume that the country is not large enough to affect the
world price. Some examples are beer, wine, cheese, and steel. Illustrate the effects of a tariff on
imports. Discuss the following: a.

Using the World Bank database, obtain the necessary statistical information to show: 1) The
growth rate in real GDP in UK, compared to the growth rate in the US with comments 2) How
UK fares, in terms of GDP per capita, against the United States, with comments 3) The evolution
of the balance of payments in UK, sc

Assume you are a manager of the company upon which this Comprehensive Case Study Project
was based. You must present a brief summary of one or two modules in the case project to senior
level management. Your PowerPoint presentation should contain the following: Select one or
two modules upon which to base your pres

Write a short paper on the applicability of Schema.org insertions and metadata optimization
tactics. Include a data dictionary matrix of various Meta tags, definitions, and attributes typically
used to optimize pages for search ranking. The matrix is necessary as there are many Meta
variables with attributes that direc

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After watching the video, Modern Disaster Recovery Workshop: Developing an IT Disaster
Recovery Plan, each student will create their own thread discussing at least three concepts
presented in or that you learned from the video. link: https://www.youtube.com/watch?
v=OuibH0n6W9s&feature=youtu.be

There are two essays you need to read it, so you can write compare, contrast + argumentative
essay 1st article- www.webdubois.org/dbCriteriaNArt.html 2nd article-
www.english.illinois.edu/Maps/poets/g_l/hughes/mountain.htm In your own words, summarize
the points that both Langston and W.E.B Dubois propose in th

I need an outline for a persuasive speech on "Why we should forgive others?". I need real
sufficient sources not Google type ones.

Review "Career Paths of a Hospitality Management Student", located at

www.hcareers.com/us/resourcecenter/tabid/306/articleid/573/default.aspx This article provides
an overview of the various responsibilities of managers that are commonly found in the
hospitality and tourism industry. Next, read "A Day in the Life of

You need to Read the discussion "Lynne Scholz" and give response: No company ever plans on
having to deal with a public scandal. Unfortunately for Volkswagen, the actions of a few
individuals at a low level spiraled out of control and caused major issues for the company as a
whole. There were steps that could have be

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Write a paper on "Molecular Pathogenesis of Microbial Infection"

Briefly describe two (2) products (goods or services) offered at a business you are familiar with.
Next, identify two (2) major competitors and describe the two (2) products they offer that
compete with yours. Describe your unique selling proposition (USP). How is it superior to the
two (2) competitors you identifi

You will investigate a specific business to begin to determine the goals of an economic system
and the institutions and methods through which market and non-market systems attempt to
achieve those goals. Go to a business (store, bank, service business) in your community. Ask
what limitations the owners faced in startin

Write a paper on "Interacting Socially with Asperger's Syndrome in Learning Process"

Write 3rd Iteration of "Optimizing Performance of Web Applications in Banking Industry"

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Answer the following 3 questions 1. What is globalization and how does it affect domestic
businesses? In your discussion, include both positive and negative impacts of globalization. 2.
When you compare Absolute Advantage Theory and Comparative Advantage Theory, which one
appears to be more practical, and why? Also

What are the various types of pension plans that employers offer to their employees? How does
the accounting differ for these types of plans (in general terms)? What type of pension plan is the
most common today? Why?

Complete an annual report that covers your work in the simulation in this unit. Include the
following information in your report: Download the following financial reports for your airline
business from the Interpretive Simulation website. (You can download these files from your
airline to a spreadsheet.) Income sta

You need to write a paper about "Shopping Mall Construction Project"

Write a response about -National security responsibilities fall across many entities in the federal
government. Which department, agency or bureau has the most influence and why? Include a
recent news article from the last two months illustrating it in action. The essay needs to be a
minimum of three hundred words as

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Using the scenario, develop this portion of the project plan. To meet requirements, you should
include four aspects in the implementation plan: 1) Timeline, 2) Resources, 3) Training, 4)
Security policy The final project for this course is a two-part project: an executive presentation
and a technical proposal.

Write a paper on "Molecular Pathogenesis of Microbial Infection"

Read the article at BBC News: www.bbc.com/news/blogs-trending-40494909 Discuss these in a

few sentences for each: What is Net Neutrality? How will it have an effect on me? For or against
Net Neutrality Provide at least one additional article, YouTube video, or resource you found
regarding Net Neutrality with a sente
Read the article "Cyber Security Risk: Perception vs. Reality in Corporate America"
https://www.wired.com/insights/2014/03/cyber-security-risk-perception-vs-reality-corporate-
america/ After reading the article, please post your thoughts on the perception vs. reality of a
cyber threat against a SCADA system. Please

Identifying the ethical responsibilities of tax practitioners in preparing, defending, and assisting
in tax planning for their clients and discuss how the Jesuit Principles apply to the roles and
responsibilities of tax practitioners, be specific when referring to the Jesuit values and the roles
and responsibilities.

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Create a paper on "Business Ethics" Describe and research about why is important to have a code
of ethics in an organization? What is the role of ethics in an organization?

Provide at least three situations where you feel women are treated differently in negotiations.
You might want to use personal situation involving you or a significant other.

Read "Counting the Cost of Cloud Computing" in online news provider, The Register, for the
benefits and limitations of cloud computing. Why does the author characterize cloud computing
in terms of economies of scale? What might this mean for the optimal size of firms providing
cloud computing? What are the limitation

Read the discussion "Volkswagen: Where were the Lawyers - Discussion Forum 1" and give
response. Being the voice of reason or speaking up for what is right can be difficult in a
corporate setting, Sitting in a conference room among people who may be scared to mention or
do not care whether an idea is ethical or uneth

"ERD diagrams People Change" is a website that introduces you to object-oriented database.
You need to Agile Data, Data Modeling overviews fundamental data modeling skills that all
developers should have, skills that can be applied on both traditional projects that take a serial
approach to agile projects that take a

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It is New Year's Day and you are trying to help your sister's new boyfriend with a finance
problem. Fred is an international arms dealer. When he gets an order, he purchases the weapons
on terms of net 30 and then sells them to his clients on terms of net 30 or net 60 days, depending
on how dangerous they are. That is,

Identify a research or evidence-based article that focuses comprehensively on a specific

intervention or new diagnostic tool for the treatment of diabetes in adults or children. In a paper,
summarize the main idea of the research findings for a specific patient population. Research
must include clinical findings that

Submit your data warehouse pros and cons analysis. Review the scenario for the final
assessment. Using the scenario, develop a pros and cons analysis of implementing a data
warehouse. Include the following elements: 1) Cost and return on investment (ROI), 2) Required
resources, 3) Informational value, and 4) Li

Does the Freedom Information Act really protect individuals' activities on the internet? The
PowerPoint Presentation Create a PowerPoint presentation for your paper to be presented in class
on the assigned date and time. You may use images and short video clips from the internet but
make sure to cite your sources.

Write an executive summary on the Maroochy Shire Sewage Spill case study. Your summary
should not exceed one single spaced page and should include Who, What, When, Where, Why
and How the situation could have been handled. Or, perhaps it also might include how the
situation was handled correctly. If you are quoting ma

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1. How would you summarize Smith's organizational goals for Modern Shed? How would you
summarize the company's organizational structure? Are its goals and structure compatible? If so,
why? If not, why not? 2. What are the divided tasks that Modern Shed must perform in offering
its products and delivering customer serv

What are the parts of the three-stage model of creativity?

Why is a strong emotional bond with the company especially important in times of change?
What specific steps can leaders take to create such a bond?

How does workplace discrimination undermine organizational effectiveness?

How can Matt and Peter develop an active problem-solving discussion to resolve this conflict?
What could effectively be changed, and what is probably going to just remain a problem?

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What are the three outcomes of job satisfaction?

Social loafing has been found to be higher in individualist nations than in other countries. Do
you think this means we should tolerate shirking on the part of U.S. students and workers to a
greater degree than if someone else does it?

1. Should Barry complain about his treatment? To whom? If he does complain, what power
tactics should Barry use? 2. Do you think Barry should look for another job? Why or why not?
How can cohesiveness and diversity support group effectiveness?

How do other differentiating characteristics factor into OB?

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What are the differences between person-job fit and person-organization fit?

Research shows that acts of coworkers (37 percent) and management (22 percent) cause more
negative emotions for employees than do acts of customers (7 percent). What can Laura's
company do to change its emotional climate?

1. Think about Brush's recollection of a group-based project in college. Explain why she's
essentially accurate in characterizing the participants as a group rather than a team. Now assume
that you're a college teacher (you can teach any subject you want). Think up a project for your
class that asks students to work to

How do the concepts of core self-evaluation (CSE), self-monitoring, and proactive personality
help us to understand personality?

What leadership steps did John Chambers take to ensure that Cisco remained flexible and
adaptive?

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1. Do you think this is a case of the difficulty of launching new technology (there are "bugs" in
any system), or one of an unsuccessful launch? 2. What type of executive management structure
do you think would be most conducive to getting the Dream liner past a component failure and
back in flight? Is this a differen

What are the motivational benefits of the specific alternative work arrangements?

What are the causes and consequences of abuse of power?

What are the relevant points of intellectual and physical abilities to organizational behavior?

1. Review Table 18.1. Which definitions of organization culture seem to be most applicable to
the culture of Camp Bow Wow? Explain your choice(s). 2. In what ways has Ganahl worked to
create an organization culture? What values has she tried to establish? What vision has she tried
to create? What strategies has she tr

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Where do you stand on the various debates and controversies surrounding going green? Is
protecting the planet a business's responsibility or does it distract from their main purpose? Can
every organization really have a triple bottom line or will financial performance always outweigh
other outcomes?

Why is upward communication so difficult to achieve in organizations?

Why is employee job engagement important to managers?

1. Would you be enthusiastic, nice, and fun if you worked for Barcelona? Why or why not? 2.
Focusing on the issue that's central to this video-HR strategies and processes-explain why
conflict is liable to arise at Barcelona. Judging from the video, what types of reactions to
conflict-avoidance, accommodation, competit

What role does luck play in leadership?

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What are the five steps in the negotiation process?

How does systematic study contribute to our understanding of OB?

How do employees respond to job dissatisfaction?

1. The introduction to the case explains that when we consider an organization as the anchor of a
supply chain, we extend the boundaries of the organization itself. Brian Durkee, for example,
manages the members of Numi's supply chain, which are external to the organization, in much
the same way that, we assume, he man

It is said that if you are not leading change, you are not leading. Do you agree or disagree with
that statement? Explain.

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How do the contemporary theories of leadership relate to the earlier foundational theories?

What are seven key elements to define an organization's structure?

If long-term employment security isn't feasible, what alternatives might employers provide to
help employees make smoother transitions?

1. What do you think are the best workplace applications for emotion reading technology? 2.
What are the ethical implications of reading faces for emotional content in the workplace?

What are the similarities and differences in creating an ethical culture, a positive culture, and
spiritual culture?

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1. What changes in employment relationships are likely to occur as the population ages? 2. How
can organizations cope with differences related to age discrimination in the workplace? How can
older employees help?

How are emotions different from moods?

1. What characteristics of FWAs might contribute to increased levels of job satisfaction? 2. How
might FWAs affect a company's bottom line?

What are some criteria of successful leadership?

1. Based on what you saw, which is more effective-positive reinforcement or punishment? 2.

How did positive reinforcement and punishment affect the "employee" in the demonstration?
How did it affect the "boss"? 3. What, in your opinion, are the likely long-term consequences of
positive reinforcement and punishment?

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1. What are some of the ways people misuse PowerPoint? What are the potential consequences?
2. List the pros and cons you see for managers avoiding PowerPoint as a mode of
communication?

What are the five types of team arrangements?

How do status and size differences affect group performance?

How are mechanistic structures and organic structural models similar and different?

What are the steps in the conflict process?

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What are the causes, consequences, and ethics of political behavior?

How might downsizing affect organizational structures and employees?

1. In what ways does Sue Ryan perform each of the three basic managerial roles-interpersonal,
informational, and decision making? How about Candace Stathis? How must both Ryan and
Stathis make use of the four critical managerial skills-technical, interpersonal, conceptual, and
diagnostic? In the case of each manager, w

1. Review Figure 11.1 in the section on the purposes of communication in organizations. Of the
three main purposes diagrammed in the figure, which is the most important at Plant Fantasies?
How does it relate to the two other purposes identified in the diagram? In answering both
questions, be specific in citing examples
1. Let's say you work in a metropolitan city for a large department store chain and your manager
puts you in charge of a team to find out whether keeping the store open an hour longer each day
would increase profits. What data might be available to your decision-making process? What
data would be important to your deci

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1. Our video opens with Joe Whinney's statement that "strategy is actually the easy part." As it
unfolds, however, the video suggests that Whinney may have overstated the case. Judging from
the video, explain Whinney's original strategy in your own words: Exactly what kind of
chocolate company did he want to build? In

How can leaders have a positive impact on their organizations through building trust and
mentoring?

Do you think you should feel free to "job surf"-purposely moving from job to job as soon as the
desire strikes? Do you think employers have a right to ask about "job surfing" plans when they
interview you?

1. Should organizations work to create jobs that are satisfying to individual employees? 2. Are
there any potential drawbacks to the job crafting approach? If so, how can they be minimized?

1. Google "Holden Outerwear" and check out some of the company's online advertising (much of
which appears in the advertising of distributors and retailers). Typically, what product features
are stressed? Which features are designed to make products "look great"? Which features qualify
as "technical features"? In gener

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How can employee involvement measures motivate employees?

1. In what sense does goal setting play a role in Barcelona's methods for enhancing performance?
Judging from the video, how would you respond to the following questions: What kind of goals
does Barcelona set for its managers and chefs? Are those goals difficult? Does the company's
level of goal difficulty seem to enha

Explain the barriers that exist and how leaders might overcome them.

1. Holden came into being because its founders wanted to change the type of products offered by
a certain industry. Of the four forces for change discussed in the chapter-people, technology,
information processing and communication, and competition-which have been the most
important in driving strategy at Holden? Rank

Are excellent green leaders the same as excellent leaders or are important additional skills
needed?
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How do Hofstede's five value dimensions and the GLOBE framework differ?

1. Are the drawbacks of the corporate leveraging of social media sufficient to make you think it's
better for them to avoid certain media? If so, which media? 2. What do you think is the future
direction of social media in business? How might emerging technologies change your forecast?

1. If the model of performance-enhancement methods encapsulated in Figure 5.1 is valid,

Barcelona's top managers believe that employees can potentially be motivated to enhance
performance. Judging from the video, which perspective on motivation do you think they prefer-
need, process, or learning based? Why? 2. Given

1. What types of power and influence are organizations using when they require employees to
sign over their creative rights to the company? Why are these tactics effective? 2. Do the results
of the Lobel and Amir study fit with the ways the chapter describes employee reactions to
organizational politics? Why or why no

The chapter argues that collaboration is the main behavioral change that needs to accompany
going green. Do you agree? Explain.

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In what ways can leaders create ethical organizations?

Do you agree that traditional approaches to leadership development can hurt a company's effort
to develop effective change leaders? Explain.

1. According to Pearl, what are the most important factors about which every business has to
make critical decisions? Does this principle apply to the "business" of managing your life?
Explain your answer in as much detail as possible. 2. Explain how Pearl's approach to optimizing
sales at Modern Shed combines decisio

1. What triggered Gabrielli's commitment to going green at Petrobras? 2. How would you
evaluate Petrobras' sustainability effort? What have they done well and/or not so well in the
transformation? 3. Do you agree with Gabrielli's assessment of the success of green policies at
Petrobras? Explain.

How can the different types of variable-pay programs increase employee motivation?

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It is said that going green is now the main source of innovation within companies. Do you agree?
How does sustainability support innovation?

What are the characteristics of the virtual structure, the team structure, and the circular structure?
1. Both the video and the case written to accompany it consistently use the terms team or
teamwork. In Chapter 10, we use four criteria to characterize a team as a small number of people
with complementary skills who are committed to a common purpose, common performance
goals, and an approach for which they hold themse

1. How might the R2D2 drones influence employee behavior? Do you think they will cause
people to act more or less ethically? Why? 2. Who should get the drones initially? How can you
justify your decision ethically? What restrictions for use should these people be given, and how
do you think employees, both those who g

How important do you believe it is for organizations to consider personality in hiring decisions?

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1. Would you say that Carleo is primarily a Type A or a Type B personality? If-like most people-
she exhibits behavior patterns typical of both types, what are her most prominent Type A and
Type B behavior patterns? 2. How would you rank Carleo in terms of hardiness? In terms of
optimism? Be specific in applying the cr

1. The manager of an IT department is responsible for the resources used by an organization to

manage the information that it needs in order to carry out its mission. As for MG+BW, you can
check out its mission at www.mgbwhome.com. Given this information, try to identify and
describe some of the activities that Kim Cla

What methods were used, or should have been used, to improve communication in the situation
you described in question 9?

1. What do you see as the potential downside of the HR manager's abstaining from discussing the
pay issue further with the candidate? 2. If the candidate were hired at the reduced rate she
proposed, how might the situation play out over the next year when she gets to know the
organization and pay standards better?

What are the communication differences between downward, upward, and lateral communication
sent through small group networks and the grapevine?

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What are the characteristics of the functional, divisional, and matrix structures?

How easy is it to measure personality?

What are the challenges to our understanding of leadership?

How do politics work in organizations?

1. Clearly, both Josebachvili and Levy are highly self-motivated people and managers. Judging
from the video, what traits do you see in them that probably contribute to self-motivated
behavior, both in and out of the workplace? And what about you? What traits do you share with
Josebachvili and/or Levy? In what respects

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1. How can each of the two contemporary situational theories of leadership discussed in the
chapter-the leader-exchange model (LMX)and the Hersey and Blanchard model-help to explain
Oviedo's success as a leader at Numi? Which of the two is more useful? Why? 2. Use the
concept of transformational leadership to explain

1. What are the strengths and weaknesses of Carlos Ghosn's approach to change leadership at
Nissan? To what extent has he succeeded in mobilizing adaptive behavior on the part of
employees? 2. Using the core tasks of leadership (Exhibit 8-1, page 190), evaluate Ghosn's
change leadership at Nissan. 3. What are Ghosn's

Recall a situation in which you made attributions and describe using the framework in Figure
3.4.

Would you suggest applying Buckingham's steps to your organization? Why or why not?

What do you think is the ideal ratio? Why might the ideal vary from country to country?

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Are there factors about the leaders you researched that might have predicted their success or
failure before they achieved leadership roles?

How do you overcome potential problems of cross-cultural communication?

What are the contingency theories of leadership?

What are the conclusions of trait theories of leadership?

What are the key components of the punctuated-equilibrium model?

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1. How might the misperception about the importance of having an e-portfolio have begun? 2.
What do you think would be the best way to deliver an e-portfolio to a prospective employer?

Do you think Apple's success was entirely dependent upon Steve Jobs' role as head of the
hierarchy? What are the potential liabilities of a company's being so strongly connected to the
decision making of a single individual?
How was the common ground established by the reconnaissance subgroups different from the
common ground established by the cave subgroups?

Evelyn Brantley undoubtedly experiences and must manage intergroup conflict in her role as
managing counsel at DuPont. Describe three groups with which she is most likely to have such
conflicts.

Describe antecedents of conflict most likely to confront Evelyn Brantley in her role as managing
counsel at DuPont.

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What explains the directionality of flows in health care? Patients, health workers, managerial
practices?

1. What do you think of when you think of a brand? In what ways can Camp Bow Wow be
considered a brand? Clearly, Ganahl's primary focus as a manager is brand management-the
application of marketing techniques to her product or brand. Why is her commitment to brand
management so strong? In what ways does her approach to

What are the motivational benefits of intrinsic rewards?

In general, what model of decision making do you think is used by the president of the United
States? Explain.

Why weren't the benefits of group decision making realized in this case?

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To what extent are Michelle Rhee's changes consistent with the practical lessons derived from
equity theory?

Explain why each is likely to occur.

Go to Chrysler's home page at www.chryslergroupllc.com/company and identify three of its key

espoused values. Based on the chapter-opening case, to what extent is Chrysler walking the talk
of these values? Explain.

Sprint's performance management system emphasizes management feedback. Assume you work
for a consulting company hired to train Sprint's managers on how to provide effective feedback.
Describe the content and methods of the training.

Could a manager's attempt to treat his or her employees equally lead to perceptions of inequity?
Explain.

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Assume you are a Google employee. Describe what you would do to develop your internal social
capital and your external social capital.

What is the difference between Health Savings Accounts (HSAs), Medical Savings Accounts
(MSAs), Flexible Spending Arrangements (FSAs), and Health Reimbursement Arrangements
(HRAs)?

Profile Mark Zuckerberg using the Big 5. a. Which dimensions do you think are highest? b.
Which dimensions are lowest? c. Explain the potential implications for him and Facebook.

Profile Mark Zuckerberg using the four elements of core self-evaluations. Indicate whether he is
high, medium, or low on each.

Which of the OB trouble spots in Figure 3-2 do you believe is the greatest threat to expatriate
employee success? Explain.

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Given the time it takes to get a group to reach consensus in decision making and the potential for
conflict, are groups worth the effort?

How would you respond to someone who made the following statement? "Organizational
cultures are not important as far as managers are concerned."

Why is it important for managers to have a working knowledge of perception and attribution?

Cleveland Clinic's goal is to bring world class medical care to the people of the world wherever
possible. Will it work? Will they attract medical tourists?

1. What are the key problems? 2. How will these consumer-driven changes affect the clinic
overall? Per physician group? 3. Are the tethered medical records a good idea? 4. What ethical
concerns have been expressed by the physicians that could impact the success (or failure) of
these new changes? 5. Are the satellit

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Does Capt. Honors's behavior fit your schema for an effective leader? Explain.

What attribution would you make about Capt. Honors's behavior? Do you think his behavior is
due to external or internal causes?

How can diversity initiatives be helpful in overcoming the barriers and challenges to managing
diversity?

Do you believe in the value of evidence-based decision making? Why isn't it used more often by
managers and politicians?
Now, assume you will graduate from business school later this year and were fortunate enough to
get a job interview with Google. Explain, in terms of human and social capital, how you would
promote or sell yourself in that interview.

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How have Consumer-Driven Health Plans (CDHPs) and High Deductible Health Plans (HDHPs)
changed health care service reimbursement and health insurance expectations?

Describe how you might use your knowledge of intelligences at work.

Was intuition used too much during this case? Explain.

Describe the potential implications (benefits and challenges) of his EI in his role as CEO of
Facebook.

How do HIPAA regulations protect the public's privacy in regards to electronic medical records
(EMRs), personal health records (PHRs), and health information used in social health
networking groups (e.g., PatientsLikeMe)?

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Goal-setting research suggests that people should be given difficult goals. How does this
prescription mesh with expectancy theory? Explain.

Describe the importance of trust in the smooth functioning of teams.

If you had her job, how would you prevent these?

Use the competing values framework to diagnose Chrysler's culture. To what extent does
Chrysler possess cultural characteristics associated with clan, adhocracy, market, and hierarchy
cultures?

1. What is the purpose of the Consortium for Research on Emotional Intelligence? 2. "The
Business Case for Emotional Intelligence" describes how emotional intelligence has contributed
to the bottom line for organizations. How could you use this information to prove to upper-level
managers at your organization that Emo

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What is retail medicine and should it be of concern to health care managers and leaders in for-
profit and not-for-profit environments?

Use Figure 10-5 to assess whether it was an ethical decision to continue to work on completing
the oil well.
Assume you are the chief financial officer of a bank. You have one vice president of finance
position to fill and three candidates to consider. Explain how you could use the core self-
evaluation profiles of these three candidates to help inform your choice.

Are there some people who simply can't be motivated at work? Discuss.

From a medical tourist perspective, compare Shouldice with the traditional hospital in terms of
the key factors of competition. Using Table 15-3, why would Shouldice attract patients from
outside the local province? Which segment or type of medical travelers would Shouldice attract?

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Describe Mark Zuckerberg's emotional intelligence using the information provided in the Skills
& Best Practices feature on page 139.

1. Assume you are the director of a large group of orthopedic surgeons at Geisinger Health
System. You thus are responsible for transitioning the group to a team-based approach to patient
care. Describe three things you would do to help the group manage the forming and storming
stages of its transition and development

Which of the four key components of emotional intelligence is (or are) your strong suit? Which
is (or are) your weakest? What are the everyday implications of your EI profile?

What type of model of decision making best exemplifies what happened on the Deepwater
Horizon rig?

Which of the personal and contextual factors influenced Lori Miller, Elizabeth Gray, Frank
Gastner, and Monique Huston's choice of a dream job?

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Which of the five models of job satisfaction best explain the job satisfaction of Lori Miller and
Elizabeth Gray?

What needs are motivating Lori Miller, Elizabeth Gray, Frank Gastner, and Monique Huston?

Are virtual teams likely to be a passing fad? Why or why not?

Have DRGs actually reduced health care costs?

Describe how you might deal with each.

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How do Electronic Medical Records (EMRs) and Personal Health Records (PHRs) differ? How
are they similar?
Discuss the implications of the following statement: "...We came to believe that quality of care in
facilities credentialed by the Joint Commission International (JCI) in foreign countries, and in
India in particular, is as good as or better than that in the United States, and offers a 70-80
percent cost differential i

Are there policy instruments and/or management practices that can reduce social injustices such
as the outflow of health workers, racial or ethnic disparities that lead to poor quality of care?

Why has retail medicine become popular with consumers? How can health care managers and
organizations leverage retail medicine concepts to enhance current service delivery practices in
non-retail environments?

Which layers of diversity were involved with events on the USS Enterprise?

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Returning to the chapter-opening case, what recommendations or principles discussed in this

chapter are being used by Dan Hesse?

Can you recall a time in which you used intuition to make a decision? Describe the situation and
your intuitive moment.

In your consulting role, describe how knowledge of reinforcement schedules could be used to
boost the effectiveness of the rewards you proposed in the previous Back to the Chapter-Opening
Case exercise.

The Ethiopian government has a novel approach to addressing the health worker shortage. Will
they retain these newly trained professionals and achieve an equitable distribution of healthcare
workers?

Why are people from high-context cultures such as China and Japan likely to be misunderstood
by low-context Westerners?

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Which of the decision-making biases played a potential role in the disaster?

1. Describe the four main types of workplace violence. 2. Describe the three classifications of
prevention strategies employers should implement.

1. Assume you are the director of a large group of orthopedic surgeons at Geisinger Health
System. You thus are responsible for transitioning the group to a team-based approach to patient
care. Describe three things you would do to help the group manage the forming and storming
stages of its transition and development
Which of the personal and contextual factors that contribute to employee engagement affected
the choice of dream jobs by Lori Miller, Elizabeth Gray, Frank Gastner, and Monique Huston?

Have you ever witnessed groupthink or social loafing firsthand? Explain the circumstances and
how things played out. Looking back, what could have been done to prevent or remedy the
situation?

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Which of these barriers occurred on the USS Enterprise?

Think of a situation at work (or school), where somebody violated your trust. What was the
impact on your work? If this trust was later repaired, then explain what was done and why it
worked.

Why is socialization essential to organizational success?

Based on the three components underlying attitudes, what is your attitude toward the president of
the United States?

Why is there an insufficient supply of health professionals to meet current service demands?
Should higher income countries follow Ethiopia and adopt shorter training, more specialized
training, and task shifting to allied health professionals?

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Assume you are Evelyn Brantley, the managing counsel at DuPont. Also assume that you are
negotiating fees with the managing partner of an outside law firm you want to hire. The
managing partner insists on a $400 per hour rate. Describe how you would negotiate with the
partner using AVN. Keep in mind that one of your ow

Which aspects to you think are relatively strong versus relatively less developed?

What is the scale of the outflow of health workers? What are the financial implications of health
worker flows from low and middle income countries?

Can you think of any organizational heroes who have influenced your work behavior? Describe
them and explain how they affected your behavior.

Are some professionals over-trained for the work that they do? Can we afford to continue
training health professionals for periods of 5-10 years or is this now a luxury we can no longer
afford? With increasingly sophisticated technological and medical diagnostic aids, how
important is the human element in the process?

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1. Assume you are responsible for training the many new employees at Tata Consultancy
Services. Describe how you would build the three forms of capital included in a global mind-set.
2. Answer the following questions using the 10 characteristics of am bicultural managers noted
in the Skills & Best Practices. a. Whic

What are the five segments of patients who are willing to travel across borders to obtain health
care? Are there other patient segments beside these five?

Consider Google (Google Health) and Microsoft's (HealthVault) impact on the consumer-driven
health movement and the public's need to participate in their own health care. What are the pros
and cons of this type of consumer health application? What barriers to expansion of this concept
do you foresee in the near future?

What explains the global price differential among hospitals? Why would countries like the U.S.
have 10x the charges for procedures like hip replacements?

How would you summarize the practical benefits and drawbacks of 360-degree feedback?

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To what extent is Michelle Rhee's motivation program consistent with the managerial and
organizational implications of expectancy theory? Explain.

1. Would you take the position? If yes, then explain why. Also describe what you might do to
prevent a situation similar to the one above. 2. If no, then explain why you made this choice.
Also explain how you would communicate this decision to the manager who offered you the
position. 3. Considering only the informat

1. Assume you are the director of a large group of orthopedic surgeons at Geisinger Health
System. You thus are responsible for transitioning the group to a team-based approach to patient
care. Describe three things you would do to help the group manage the forming and storming
stages of its transition and development

What lessons does Cuba have for training health professionals? Is training for context one way to
address the migration problem?

Go to Google's corporate website at www.google.com/intl/en/corporate/tenthings.html and do

two things. a. Describe the company's philosophy in terms of the four levels of CSR described by
Carroll. b. Assume you are a manager responsible for hiring at Google. Describe how you could
use Google's approach to CSR to bot

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Describe personal examples of positive reinforcement, negative reinforcement, punishment, and

extinction. Also explain why each example was either effective or ineffective.
How many countries have adopted DRGs? Why?

Then describe the implications for his effectiveness as the CEO of Facebook in terms of each
CSE element.

Again, assume you work for a consulting company hired by Sprint. But in addition to feedback
training, you are asked to revamp their rewards system. Using Figure 8-2 describe your
recommendations. Be sure to include types of rewards, distribution criteria, and outcomes.

Why is there growing rivalry for inbound international patients? Under what conditions should a
hospital invest in plant and equipment to attract international patients?

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How does the perception process become linked with the manner in which companies manage
diversity?

With respect to worker flows, what international and national responses have been effective?

Describe three things you can do to build your self-efficacy for your OB course.

How would you describe the prevailing culture in your country to a stranger from another land in
terms of the nine GLOBE project dimensions?

Using your Big Five personality profile (Hands-On Exercise on page 121), describe the
suitability of your profile for your present (or chosen) line of work?

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How would you formulate an attribution, according to Kelley's model, for the behavior of a
classmate who starts arguing in class with your professor?

Which of Thomas's action options were used by leaders on the USS Enterprise?

Figure 2-4 revealed that organizational culture was not strongly related to measures of financial
performance. Why do you think this is the case?

1. Why is George concerned if the merger of St. Mark's and Cassid occurs? 2. What are the
advantages and disadvantages for considering merging with the children's and university
hospital? 3. What would happen if the merger of St. Mark's and Cassid didn't occur, yet Mack
announced their merger? Would Mack be stronger

Health care in the US has been traditionally a mixture of not-for-profit and for-profit
organizations. Do you think that markets where more for-profit firms exist would be inherently
more competitive? Why or why not?
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Business models describe four components of how an organization is organized. They can show
comparative differences in a competitive analysis. What is the relationship of strategy and
business models?

Does diversity suggest that managers should follow the rule "Do unto others as you would have
them do unto you?"

Assume you were hired by Michelle Rhee to incorporate goal setting into her motivational
program. How could goal setting be used to motivate teachers to provide a higher quality
learning experience for students? Describe what you would do.

What are artifacts and how might they play a role in organizational change?

Identify the micro-level coordination mechanisms used in Unit B that were not used in Unit A.

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Using an HCO that you know well, provide three examples each of possible structural, process,
and outcome measures of care quality. Would you expect these measures to be highly
associated? Why or why not?

How might one compare a series of alternative strategies? What are the concerns in using a
purely quantitative scale of evaluation?

How has the consumer-driven health movement impacted health care service delivery?

In situations such as the ICU faced in "A Cry for Help" (In Practice), what role can managers and
clinical leaders play to improve staff morale and motivation?

1. What social and cultural barriers may have made it difficult for the doctors to communicate
with Jessica's family? What might have the doctors done to increase the chances that Jessica's
family understood the true nature of the problems in this terrible circumstance? 2. How would
you organize the complex set of st

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There are many firms that have positioned part or all of their products as low cost. Low costs are
also commonly thought to equal low prices. Are low costs necessarily the same as low prices?
Could a firm have low costs and still have high prices?

Hospital A and Hospital B both have as their major goal for this year the implementation of a QI
program. Hospital A hired a consultant firm and sent its top managers to a program to learn how
to change the corporate culture and to set up quality teams to investigate problems. They formed
teams to plan strategies for
1. Assume you were the CEO of Wilmington Blood Center, what process would you use to
replace the current system? Who would be involved? Who do you think should lead the effort?
Include your rationale. 2. Once a preferred vendor and product is chosen, what steps would you
take to implement the new system? How might yo

A community task force has been formed to improve the coordination of care for the frail
elderly. Given the large number of people and agencies involved in providing services to this
population, how would you balance the need for representation with the need to keep the task
force size to a manageable level?

What approaches other than a productivity bonus could the management team at the community
health center have used to change Dr. Smith's practice patterns (see In Practice, Motivating a
Primary Care Physician in a Community Health Center)?

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What dimensions would you use to classify the various types of strategic alliances? Why those
dimensions?

1. How might different types of office design influence employee social interaction,
collaboration, and creativity? Should these be encouraged even in organizations without an
innovative culture? 2. Can the effects of a new office design be assessed objectively? How could
you go about measuring whether new office desi

How should we regulate emerging market arrangements, such as pay-for-performance initiatives,

and emerging health care providers, such as specialty hospitals?

What is a "S.M.A.R.T" objective? Give an example that lays out how the objective meets each of
the "S.M.A.R.T" requirements?

What kind of actions might an organization take in order to ensure sustained leadership?

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How does the concept of "contagion" help explain how information spreads in social networks?

Critics of formal governmental health care regulation suggest that mechanisms such as self-
regulation or accreditation would provide more effective oversight. Do you agree?

What is organizational culture?

When can you tell if your partner is not likely to have a cooperative orientation?

1. Does theory and research in management offer any guidance for practitioners seeking to
improve quality of care? 2. What does each school of thought reviewed in this chapter suggest
about what to do? 3. Which of the schools of thought seem to offer the most useful advice?
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1. What would you advise HR departments to do about the ethical dilemma organizations like
Uberand Lyft face? 2. How might changes in the legal employment status of drivers affect
companies like Uber and Lyft? Do you think these organizations would be able to survive in
relation to their competition of, say, tradition

Describe Aristotle's model of communication.

What are the potential environmental, organizational, and personal sources of stress at work and
the role of individual and cultural differences?

What is the difference between the forces for change and planned change?

Under what circumstances would you agree with someone who said that alliances are very risky?

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Do you think government entities should devote more resources to developing health care quality
report cards? Why or why not?

How is the National Cancer Institute's "Patient Centered Communication Model" different from
the simple sender-receiver model?

What are the responsibilities of the engaged follower?

1. How might presenteeism be an adaptive response to perceived performance pressure? How is

it a response to work demand pressures? 2. How might a company work to change employee
attitudes and behaviors about presenteeism? In other words, what would an effective
presenteeism prevention program look like?

How might SunHealth measure the value gained from implementing an EHR? The systems
impact on achieving the organization's strategic goals?

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1. What are the negative effects of a culture that encourages dishonesty and corruption on its
reputation and employees? 2. Why might some organizations push employees to behave in a
dishonest or corrupt manner? Are there personal benefits to corruption that culture can
counteract? 3. What actions can you take as a n

Identify three different methods for consulting with stakeholders in a complex communication
process. Explain the objective as well as the strengths and weaknesses of each method.

What is the value of various recruitment methods?

How can managers best use the principles of effective negotiation and conflict management to
resolve power struggles within health care settings, and what types of power struggles in health
care settings do you believe are most amenable to using negotiation and conflict management
techniques?

Why do IRBs exist and how do they impact biomedical, behavioral and clinical research
activities?

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What would be situations in which a collaborative or a competitive strategy might be most

beneficial when managing conflict in health care organizations? What issues unique to health
care organizations would be particularly difficult to negotiate using each of these strategic
approaches?

Along with other hospital business managers, you have been a member of a management team.
Recently, you have been promoted, and your former business manager team members now report
to you. As the new leader of the management team, what challenges will you face in managing
the team? How would you approach these challe

If you wanted to implement a Must Haves program in your organization, what elements would
you include in your implementation plan? What metrics would you use to measure the success of
the initiative?

Take the perspective of the CEO of a large healthcare system that owns its own managed care
health plan. Describe three major ways that you could improve the quality of healthcare in your
organization. Critique your solutions regarding the extent to which your solution may cause other
problems to surface [what kind?]

Large pharmaceutical companies have prospered by owning their discovery, production, and
marketing assets and have traditionally made significant portions of their profits from a small
number of "blockbuster" drugs. How are pharmaceutical companies' business model predicted to
change? What are the forces that are influ

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What are the physiological, psychological, and behavioral symptoms of stress at work?

In the tale of two units, Unit B functioned much more smoothly than Unit A. a. Identify the
macro-level coordination mechanisms being used in Unit B that were not used in Unit A. b.
What is the nature of task interdependence among staff in the patient care units in the "tale of
two units"?

An important aspect of strategic planning is analyzing the internal and external environments.
Recently, a large organization completed their environmental analyses only using a very
extensive SWOT process. They then used the strengths, weaknesses, opportunities, and threat
generated by this process as their environmen

How does emotional intelligence differ from traditional conceptions of intelligence? What is the
relationship between emotional intelligence and leadership?

Which alliance motivations do you think are the most compatible with each other?

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Identify the major laws and regulations affecting health care organizations. Why is the health
care industry so heavily regulated? What are the central goals of these laws and regulations?
Who benefits from them?

1. Which laws or regulations might this joint venture violate? 2. What changes, if any, in the
proposed arrangement might be needed to keep the ambulatory surgical center in compliance
with legal and regulatory requirements? 3. What course of action should David recommend?

1. One feature of the teams in this case is frequent turnover among team members. How might
turnover among team members affect team performance? What approaches can team leaders take
to minimize potential negative impacts of turnover and gain advantages, if any? 2. Consumers or
patients are sometimes involved in qu

1. What is the problem(s)? 2. Consider individual-level, team-level, and system-level problems.

For each, set an objective that is SMART. 3. Could Dr. Grant have avoided the current situation?
How? 4. Use concepts of leadership and management from this chapter to recommend what Dr.
Grant should do going forward.

How can consumers become more involved in their own health care? What products and
resources are available for people who wish to take control of their health or monitor chronic
disease states from home?

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1. What are the apparent barriers to using incident reporting systems for QI? 2. How can these
barriers be overcome? 3. What steps would you propose to engage both clinicians and QI staff in
enhanced QI activities?

To sustain a competitive advantage an organization must have resources that are valuable, endure
over time, are hard to imitate, and are difficult to find substitutes for. What are some of the
common resources in healthcare that could convey sustained competitive advantage? How do
these differ for the different segment

Why do leaders need to take account of organizational politics?

Should health care providers always tell the truth to their patients even if the truth may cause
pain or distress?

How have theories of leadership evolved over the course of the 20th century and into the 21st
century? When compared with the trait theories of the early 1900s, have modern theories of
leadership been simplified or grown more complex?

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If innovation is inherently unknowable, and creates unintended consequences, often far

downstream, how can managers effectively evaluate the outcomes of innovation initiatives? Is
there ever a point when a manager can reliably draw a conclusion about whether an innovation
has been a success?

Describe alternatives for a service line structure internal to each VISN in the VA case.

To foster teamwork and a culture of quality improvement, a new director of an ambulatory care
center in a hospital has begun holding twice monthly management team meetings, consisting of
several physicians, nurses, physician assistants, financial managers, and others. Attendance at
these meetings has been erratic, an

Why is the hierarchical structure limited in its capability to facilitate coordination in health care
organizations?

How do transformational and transactional leadership differ? Give an example of each type of
leadership and when it might be preferable to the other.

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Porter recommends generic strategies of low cost or differentiation. Is it possible to obtain both
at the same time? In healthcare is low cost a reasonable strategy? If so, in what circumstances
might this be an acceptable strategy?

Organizational learning requires a climate of openness, trust, and honesty. What can managers
do to establish and maintain such a climate?

In the VA case study, reorganizing this integrated delivery system into regional networks
(VISNs) and decentralizing authority to the VISN directors seemed to have contributed to a
substantial improvement in organization performance. What are the negative aspects of the
reorganized structure and decentralization?

Consider a community hospital, a major teaching hospital, and a hospital in a large for-profit
system. For each, list the major stakeholder groups (both internal and external). Indicate what
kinds of quality criteria each group would be most likely to promote.
The Minnesota Innovation Research Project found that innovation managers' careers were often
unfairly penalized when innovations turned out poorly. Is this an important concern for senior
managers? If so, what can they do to mitigate it? What, if anything, should innovation managers
do to protect themselves and their t

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1. What do you think are the possible major tensions that exist when a pharmaceutical firm forms
an alliance with a biotechnology firm? 2. How would you try to address those tensions? 3.
Identify different challenges that exist for maintaining or strengthening an ongoing alliance
versus beginning a new relationship

Evaluate the composition of the Steering Committee. Do you feel it has adequate representation?
Explain. What do you think its role should be in the project? Is its charge clear?

1. What was PhyCor's initial strategy and business model? 2. What do you think went wrong
with this strategy and business model?

1. What are the key factors in Sharp's successful approach to motivation? 2. Do you see any
weaknesses in the Sharp approach? 3. Can the Sharp approach be replicated in other health care
organizations? What are some important barriers and facilitators to using the Sharp approach?

How can managers distinguish a motivational problem from other factors that affect an
individual's performance?

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1. What are the underlying assumptions that drive the VP's interest in an appropriateness criteria
program? 2. How can she/he explore or test those assumptions? 3. What environmental events
could change those assumptions?

How did recent communication theorists build on Aristotle's model?

1. Where do you think this negotiation will end up? 2. What would you have done if you were
James? 3. When dealing with conflict, do you think about how to begin? 4. What are other types
of opening "offers" which have nothing to do with money but which still set the tone for the
negotiation? 5. How can you us

As described in this chapter, teams go through stages of development. As a team leader, what is
the practical value to understanding these stages? How could this knowledge improve your
effectiveness as a team leader?

Non-profit organizations must meet a community benefit test to take advantage of the federal
income tax exemption. Should a facility be allowed to use population health interventions to
meet the test instead of the measures noted in this chapter? If so, what measures of population
health should the IRS accept?

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What is the impact of Bachman's "five building blocks of healthcare consumerism" for health
care managers?

In thinking about the power relationships unique to health care organizations (e.g., physician -
patient), what might be some of the challenges to effective negotiation? Think about these
challenges in the context of the common mistakes made when thinking about conflict and when
managing relationships.

How do nonmaleficence and beneficence differ and why are they important in health care?

Complexity theorists advise organizational leaders to abandon command-and-control styles of

management and instead set global performance targets and establish a few simple rules. This
approach can unleash creativity and innovation, but it can also promote conflict and waste. How
can managers "let go of control" yet st

What are the various roles of HR in the leadership of organizations?

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Did the EHR seem to be well aligned with SunHealth's overall strategic plan? Explain your
rationale.

Shoemaker and Gunther (2006) recommend making deliberate mistakes as ways of breaking out
of ineffective or suboptimal strategy borne of flawed or outdated assumptions. They provide
some guidelines for which kinds of mistakes to deliberately make, such as those with a limited
cost versus the potential gain. Based on th

Where do leadership and management overlap in definition and responsibilities? Where do they
diverge?

1. Is it consistent with organizational theory to expect that coordination between nurses and
residents would suffer as a result of the change in resident working hours? 2. Would the addition
of hospitalists improve the coordination? 3. What other changes could improve coordination? 4.
What are counter-arguments to

You are a member of a hospital project team assigned to develop a new pediatric oncology
service line. Your team is expected to develop a business plan for presentation to the senior
management team and the hospital board. A specific timetable has been established for
producing a set of deliverables. The team leader