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Chapter 11 Organizational Structure and Controls

This document contains 10 multiple choice questions about organizational structure and controls. It covers topics like delegation, span of control, organizational hierarchy levels, the roles of a board of directors and top management, coordination, organization charts, matrix organizations, and decision making. The questions have a single correct answer choice for each.

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Phoebe Lano
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155 views2 pages

Chapter 11 Organizational Structure and Controls

This document contains 10 multiple choice questions about organizational structure and controls. It covers topics like delegation, span of control, organizational hierarchy levels, the roles of a board of directors and top management, coordination, organization charts, matrix organizations, and decision making. The questions have a single correct answer choice for each.

Uploaded by

Phoebe Lano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CHAPTER 11: ORGANIZATONAL STRUCTURE AND CONTROLS

Prepared by Marielle A. Macatangay

1. Which of the following is an important aspect of delegation?


A. Authority must accompany responsibility.
B. Subordinates must not be allowed to "take credit" for what was simply delegated to them.
C. Delegation should never be "upward."
D. The subordinate should be allowed to work unencumbered by frequent checkpoints.
E. The span of control should be very narrow for effective delegation.
Answer: A

2. The optimal span of control should be wide when which one of the following factors is present?
A. The work is ambiguous.
B. Subordinates are untrained and cannot obtain much information.
C. The manager has just taken over the position.
D. Jobs are similar.
E. Subordinates prefer close supervisory control.
Answer: D

3. The operational level of the organization includes


A. the CEO, President and Vice-Presidents.
B. the plant and/or departmental managers.
C. all levels of middle management.
D. first-line managers, supervisors and employees.
E. stockholders and the board of directors.
Answer: B

4. The three levels of the organizational hierarchy include


A. top, middle and employee levels.
B. top, middle and operational levels.
C. first, middle and lower levels.
D. top, selected, delegated levels.
E. top, operational and employee levels.
Answer: B

5. Which of the following is among the major duties of a board of directors?


A. Inspecting the overall advertising and positioning message for the firm
B. Ensuring ethical conduct
C. Reviewing all employees
D. Selecting front-line managers
E. Lobbying on behalf of the firm
Answer: B

6. The legitimate right to make decisions and to tell other people what to do is referred to as
A. accountability.
B. delegation.
C. specialization.
D. responsibility.
E. authority.
Answer: E

7. Coordination refers to
A. the division of labor within an organization.
B. the performance of specific tasks by specific people.
C. the procedures that link the various parts of the organization to achieve the organization's overall
mission.
D. the need for specific tasks in the functional fields.
E. the way the positions in the firm are organized.
Answer: C

8. An organization chart conveys which of the following?


A. The work performed by each unit
B. The best number of people that can generally be supervised
C. How decisions are made
D. Where the organization is located
E. How the organization will interact with the external environment
Answer: A

9. Which of the following statements about a matrix organization is true?


A. Information needs are managed more easily.
B. Matrix organizations violate the unity of command principle.
C. Resources are used efficiently.
D. Decision making is decentralized.
E. All of the above statements are true.
Answer: E

10. Ideally, decision making should be done by


A. the board of directors.
B. the top management of the organization.
C. the customers of the organization.
D. the supervisory level employees.
E. those people most familiar with the issue to de decided.
Answer: E

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