KTS User Manual

Version 1.1

TThhee nneew
w ffaaccee ooff D
Diiggiittaall C
Coom
mmmuunniiccaattiioonn
 TTA
ABBLLE
EOOFF C
COON
NTTE
ENNTTS
S

A
A.. A
Abboouutt N
NEEO
OSS ....................................................................................................................................................................................................55

B
B.. S
Syysstteem
m FFeeaattuurreess........................................................................................................................................................................................66

C
C.. Q
Quuiicckk R
Reeffeerreennccee LLiisstt ffoorr K
KTTS
S uusseerrss..........................................................................................................................77

D
D.. FFeeaattuurree E
Exxppllaannaattiioonn..............................................................................................................................................................................99

I. Line Seizure for Outdialing ......................................................................................... 9

I.a. Random Port/Line Seizure…..…………………………………………………….…….9
I.b. Port Selective Seizure..……..……………………………………………………….….. 9
I.c. Selective Line Seizure for Local Calls..…………..………………………………….... 9
I.d. Selective Line Seizure for STD Calls..…..………..…………………………………..10

II. Extension Security Features..................................................................................... 10

II.a. Set Extension Password………………………………………………………..……...10
II.b. Change Extension Password……………………………………..…………………...10
II.c. Lock Extension….…………………………………………………..…………………..10
II.d. Unlocking the Extension/Changing CoS……………….…………..………………...11
II.e. Dynamic Lock Enable/Disable.………………………………………..……………... 11

III. Abbreviated Number Dialing..................................................................................... 11

III.a. Departmental Abbreviated Numbers…………………………………………………11
III.b. Global Abbreviated Numbers………………………………………………………....12
III.c. Free Pool Abbreviated Numbers.…………………………………………................12

IV. Basic Feature Operation............................................................................................ 12

IV.a. Auto Call Back………………………………………………………………………….12
IV.b. Auto Call Back Cancel……………………………………………………….…..........13
IV.c. Broker’s Call.……………………………………………………………………………13
IV.d. Drop present line in Broker’s Call.……………………………………………………13
IV.e. Group Call Pickup.……………………………………………………………………..13
IV.f. Call Park..………………………………………………………………………………..13
IV.g. Self Parked Call Pickup……………………………………………………………….14
IV.h. Other Parked Call Pickup……………………………………………………………..14
IV.i. Last Number Redial…………………………………………………………………….14
IV.j. Extension Call Transfer.………………………………………………………………..14

The new face of digital communication

 IV.k. Call Hold………………………………………………………………………………...14

V. Privilege Features ........................................................................................................14

V.a. Listening In……………….….…………………..…….……………………………….....15
V.b. Room Monitor……………………………………………………………………………..15
V.c. Barge-in with Tone………………………………………………………………………..15
V.d. 3-Party Conference……………………………………………………………………….15
V.e. Do Not Disturb………………………………………...…………………………………..16
V.f. Do Not Disturb Cancel……………………………………………………………............16
V.g. Junction Transfer...………………………………………………………………….….…16
V.h. Serial Call...…………………………………………………………………………….….16
V.i. Second Junction Call……………………………………………………………………...17
V.j. CLIR (Caller Line Identification Restriction)…………………………………………….17
V.k. Delayed Hotline Enable/Disable…………………………………………………………17

VI. Alarms ......................................................................................................................... 18

VI.a. Set Alarm for Self Extension..………………………………………………………… 18
VI.b. Disable Self Alarm..……………………………………………………………………..18
VI.c. Set Alarm for Other Extension..………………………………………………………..18
VI.d. Disable Alarm for Other Extension…………………………………………………….18

VII. Call Forwarding .......................................................................................................... 18

VII.a. Enable/Disable Call Forwarding………………………………………………….......19
VII.b. Unconditional Forwarding……………………………………………………………..19
VII.c. Forwarding on Busy…….………………………………………………………………19
VII.d. Forwarding on No Reply….……………………………………………………………20
VII.e. Cancel Forwarding……………………………………………………………………..20

VIII. Walk-in CoS ................................................................................................................ 20

VIII.a. Walk-in Enable/Disable……………………………………………..………….……..20
VIII.b. Temporary Walk-in…………………………………………………………………….21
VIII.c. Permanent Walk-in…………………………………………………………………….21
VIII.d. Cancel Walk-in…………………………………………………………………………21

IX. Budget & Bill ……………..…………………………………………………..………….…..21

IX.a. Day Budget Announcement……………………………………………………………21
IX.b. Month Budget Announcement…………………………………………………………21
IX.c. Day Bill Announcement………………………………………………………………..22
IX.d. Month Bill Announcement…..…………………………………………………………22

The new face of digital communication

 X. Call Routing………………………………………………………..…………………………22
X.a. MSN based Routing………………………………………………………………..22
X.b. CLI based Routing………………………………………………………………….22

E
E.. S
Sppeecciiaall K
Keeyy P
Phhoonnee FFeeaattuurreess…
…………
…………
…………
…………
…………
…………
…………
…………
…………
………2233

i. Date & Time Display…………………………………………………………………….………24

ii. User Utilities…………………………………………………………………………….……….24

ii.a. Backlit Timings………………………………………………………………..………24

iii. Programming DSS Keys………………………………………………………………………25

iii.a. Set DSS Key……………………………………………………………..……25
iii.b. Reset All DSS Keys…………………………………………………………….…26

iv. KTS Number Programming………………………………………………………………..…27

v. Default Settings………………………………………………………………………………...28

vi. Last Call Details……………………………………………………………………………….29

vii. Phone Book Functions………………………………………………………………………29

vii.a. Add Contact………………………………………………………………………29
vii.b. Browse Phone Book……………………………………………………………..30
vii.c. Erase Phone Book……………………………………………………………….31

vii. Call History……………………………………………………………………………………..32

iix. Call Queuing…………………………………………………………………………………….32
x. Operator Features…………………………………………….………………………………..33
x.a. Set System Mode……………………………………………………………………34
x.b. Operator Lock………………………………………………………………………..34

FF.. LLE
EDDS
Sttaattuuss IInnddiiccaattiioonn…
…………
…………
…………
…………
…………
…………
…………
…………
…………
…………
…………
…3355

G
G.. A
Abbbbrreevviiaattiioonnss…
…………
…………
…………
…………
…………
…………
…………
…………
…………
…………
…………
…..…
…………
…..3366

H
H.. A
Annnneexxuurree…
…………
…………
…………
…………
…………
…………
…………
…………
…………
…....…
…………
…………
…………
…………
…..3377

The new face of digital communication

A. About NEOS

We at Syntel Telecom believe that being truly digital is the essence directly linked to the core

competitiveness of one’s business module or practice. No wonder then, NEOS – Syntel’s first

indigenously built, super intelligent, digital EPABX system is a revolution upfront in the field of

telecommunication. It is the perfect combination of hardware & software that lets you harness the

magical properties of a true digital experience. A modular, scalable, powerful, flexible and customized

business solution that puts technology to your own use.

The NEOS range of digital communication systems have many first to its credit. Just like any other

top-notch multinational brand, NEOS too is built around three overriding factors; Quality, Performance

and Reliability. Driven by an eye for detail and technology, the business philosophy at Syntel revolves

around adapting technology to business needs. Thus the NEOS has been specially designed with

unique features that will become indispensable for your business. This KTS User Manual helps you

explore these very features that our R&D has put together to ease your day to day operations. Over and

above that, it also helps you explore the unique benefits that only a key phone user can have access to.

Please Note: The index as well as all the consequent titles - and at times even unfamiliar words - have

been hyperlinked to the relevant modules to help the user understand the various features better as well

as easily navigate through this guide.

The new face of digital communication

B. System Features

System Features • Programming – Manual & Block Key Phone Features

• Alarms – Self/Other • Private Junction • Adjustable Viewing Display Angle
• Attendant Console • Polarity Reversal Detection • Backlit LCD – 4 line
• Auto Fax Detection (4 Fax Ports) • RTC • Clock Display
• Auto Attendant – 8 port • Room Monitoring • Calling Number/Name Display
• ASMDR (10000 Calls) • Restricted & Denied Dialing • Direct Station Selector – 24 Keys
• Automatic Network Clock Recovery • Remote Programming • Operator Lock
on Digital Trunks • Time Zone Programming • Operator Day/Night Mode Change
• Call Billing • Trunk Budgeting • Menu Driven Options – Feature
• Call Budgeting • User Recordable • Call Waiting Indication & Display
• Call Camp-on Welcome Messages • Missed, Received & Dialed
• Call Timeout Facility • 16KHz Detection Call Details
• CLI – DTMF • Navigation Keys
• CLI Restriction Extension Features • Online Advice of Charge
• CLI based Routing • Abbreviated Dialing • Phone Book
• Class of Service • Auto Call Back • Status Indication with 3 color LEDs
• Closed User Groups • Barge-in • Speakerphone
• Computer Telephony Integration • Barge-in Protection • Single Key Feature Access
• Date & Time Setting • Broker’s Call • Volume Control
• Day/Night mode – Auto/Manual • Budget Announcement
Technical Specifications
• Departmental Call Hunting • Bill Announcement
• Technology – Digital TDM/PCM Non Blocking
• Distinctive Ringing • Conference – 3 Party
• Control – Stored Program Control
• DISA • Call Hold
• Architecture – Distributed Processing
• Executive Secretary Extension • Call Park
• Operating Voltage – 110V to 275V AC, 50Hz
• E1 Connectivity • Call Pickup
• Temperature – 0 to 50 ºC
• Flexible Numbering • Call Split
• Hotline – Immediate & Delayed • Call Forward
Dimensions
• Hook Flash Time Setting • Call Follow Me
• Call Transfer • W x D x H (in mm) ≈ 512 x 198 x 318
• ISDN BRI & PRI Connectivity
• Least Cost Routing • Call Queuing • Weight ≈ 10 to 15 Kg

• MSN based Routing • DND

• Music on Hold – Default & User • DND Override
Programmable • Dynamic Locking
• Multiple Voice Guidance Prompts • Extension Password
• Multi Lingual Prompts – • Last Number Redial
Simultaneous English & Hindi • Live Call Supervision
(Regional Language - Optional) • Listening In
• Name Storing • Selective Call Pickup
• Password Protection • Serial Call Transfer
• PC Connectivity – 2 Serial Ports • Walk-in Class of Service
• Power Backup (Temporary & Permanent)
• Program/Master Backup
6

The new face of digital communication

C. Quick Reference List for KTS users

I. Line Seizure for Outdialing

a. Random Port/Line Seizure (Local/STD) 0/8
b. Port Selective Seizure 7 + Port No. (000-127)
c. Selective Line Seizure for Local Calls #1 + Serv Prov (1-5) + Line Type (0-6)
d. Selective Line Seizure for STD Calls #2 + Serv Prov (1-5) + Line Type (0-6)
II. Extension Security Features
a. Set Extension Password #680 + New Password + New Password
b. Change Extension Password #680 + Old Password + New Password
c. Lock Extension #677
d. Unlocking the Extension/Changing CoS #687 + Ext Password + CoS (0 - 4)
e. Dynamic Lock Enable/Disable (Mobile, STD #683 + Fun. (0-1)
& ISD)
III. Abbreviated Number Dialing
a. Departmental Abbreviated Numbers #700 - #709
b. Global Abbreviated Numbers #710 - #789
c. Free Pool Abbreviated Numbers #790 - #799
IV. Basic Feature Operation
a. Auto Call Back 4
b. Auto Call Back Cancel #674
c. Broker’s Call ‘Hold’ Key + 1
d. Drop present line in Broker’s Line Hook Flash +2
e. Group Call Pickup ‘PICK UP’ Key
f. Call Park ‘PARK’ Key
g. Self Parked Call Pickup ‘PARK’ Key
h. Other Parked Call Pickup #62 + Ext. No.
i. Last Number Redial *
j. Extension Call Transfer ‘TRANSFER’ Key
k. Call Hold ‘Hold’ Key
V. Privilege Features (programmed for Authorized Users only)
a. Listening In #501 + Ext. No.
b. Room Monitor #503 + Ext. No.
c. Barge-in with Tone 3
d. 3-Party Conference ‘CONF’ Key
e. Do Not Disturb Internal Calls >> #6721
All Calls >> #6821
f. Do Not Disturb Cancel #6720 / #6820
g. Junction Transfer Hook Flash + Ext. No.

The new face of digital communication

h. Serial Call Junction Transfer + ‘SERIAL’ Key
i. Second Junction Call Hook Flash + Line Seize + CO Number
j. CLIR (Caller Line Identification Restriction) #502 + Fun. (0 - 1)
k. Delayed Hotline Enable/Disable #602 + Fun. (0 - 1)
VI. Alarms
a. Set Alarm for Self Extension #685 + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
b. Disable Self Alarm #675
c. Set Alarm for Other Extension #686 + Ext. No. + Hr. (XX) + Min. (XX) + Alarm Type
(1-2)
d. Disable Alarm for Other Extension #676 + Ext. No.
VII. Call Forwarding
a. Enable/Disable Call Forwarding #670 + Fun. (0-1)
b. Unconditional Forwarding #610 + Call Type (0-4) + Ext. No.
c. Forwarding on Busy #611 + Call Type (0-4) + Ext. No.
d. Forwarding on No Reply #612 + Call Type (0-4) + Ext. No.
e. Cancel Forwarding #671 + Call Type (0-4) + Ext. No.
VIII. Walk-in CoS
a. Walk-in Enable/Disable #614 + User Password + Fun. (0-1)
b. Temporary Walk-in #615 + Ext. No. + User Password
c. Permanent Walk-in #616 + Ext. No. + User Password
d. Cancel Walk-in #617
IX. Budget & Bill
a. Day Budget Announcement #6131
b. Month Budget Announcement #6132
c. Day Bill Announcement #6133
d. Month Bill Announcement #6134
X. Call Routing
a. MSN based Call Routing (Enable/Disable) # 504 + Fun. (0-1)
b. CLI based Call Routing (Enable/Disable) # 505 + Fun. (0-1)

The new face of digital communication

D. Feature Explanation

I. Line Seizure for Outdialing

For making an outgoing call from a NEOS extension, the user first needs to access a
free line offering the Service Provider’s DT to enable dialing any outgoing number.
Unlike a non-PBX scenario – where the DT of the service provider is heard as soon as
the user lifts the handset – here the user first hears the PBX DT and then the service
provider’s DT after having dialed one of the codes specified below.

I.a. Random Port/Line Seizure

This code is used to access any line/port that is available (not busy) from
amongst the pool of service provider’s lines – irrespective of its type –
connected to the system.
Code >> 0 / 8
Line Type: 0 – Local
1 – STD
Please Note: Incase LCR is enabled in the system, then the line accessed
depends on the number dialed by the end user.

I.b. Port Selective Seizure

This code helps the users selectively access a particular CO port of the
NEOS PBX so that they can make outgoing calls using the line connected to
that port only.
Code >> 7 + Port No. (000 – 127)

I.c. Selective Line Seizure for Local Calls

This code is used to enable the user to select the CO line of his choice – from
amongst the various Service Providers as well as the line types available –
for making local outgoing calls.
Code >> #1 + Serv Prov (1-5) + Line Type (0-6)
Line Type: 0 – Any
1 – Analog
2 – Analog_Rev
3 – ISDN
4 – E1 GRP
5 – GSM/CDMA
6 – E&M

The new face of digital communication

 I.d. Selective Line Seizure for STD Calls
This code is used to enable the user to select the CO line of his choice – from
amongst the various Service Providers as well as the line types available –
for making STD outgoing calls.
Code >> #2 + Serv Prov (1-5) + Line Type (0-6)
Line Type: 0 – Any
1 – Analog
2 – Analog_Rev
3 – ISDN
4 – E1 GRP
5 – GSM/CDMA
6 – E&M

II. Extension Security Features

Any organization opts for an PBX primarily to enable sharing of CO lines and allowing
outdialing access as per the employee’s requirements apart from enabling intercom
communication within the office. Hence the outdialing rights (and other features)
assigned to each employee differs on a person to person (or rank) basis, making it
necessary for him/her to ensure that his/her extension is not misused by others
deprived of those facilities. Thus each extension user is allowed to lock/unlock his
phone using his own individual password to ensure complete security of the extension
features and outdialing access.

II.a. Set Extension Password

This code enables the user to set a 4-digit password for the first time after
system installation or reset.
Code >> #680 + New Password + New Password

II.b. Change Extension Password

This code enables the user to change the existing password.
Code >> #680 + Old Password + New Password

II.c. Lock Extension

This code is used to lock the extension for barring outgoing calls of any type
to be dialed out except intercom.
Code >> #677

10

The new face of digital communication

 II.d. Unlocking the Extension/Changing CoS
This code is used to unlock an extension – using the set password - to
enable outdialing for the chosen level of CoS.
Code >> #687 + Ext Password + CoS (0-4)
CoS: 0 – Intercom
1 – Local
2 – Local with 93/94/95/98
3 – STD
4 – ISD

II.e. Dynamic Lock Enable/Disable (Mobile, STD & ISD)

Many a times - in the rush of things - one may forget to physically lock the
extension while leaving the workstation unattended leading to misuse of the
extension outdialing CoS. In such cases the user can enable the Dynamic
Locking feature for mobile, STD & ISD numbers, thus automatically
switching over to only local outdialing facility in event of the extension not
being used for more than 15 sec. Thus when the user returns and wishes to
use the same, he need only use the Unlocking the Extension/Changing
CoS code to enable outdialing an STD/ISD number.
Code >> #683 + Fun. (0-1)
Fun: 0 – Disable
1 – Enable

III. Abbreviated Number Dialing

All organizations have a set of regularly dialed numbers used by all the employees for
their official transactions. However trying to recall or locate these numbers during the
busy office hours is a highly inconvenient process. It is far simpler to store these in the
system for easy access/outdialing by setting 4-digit abbreviated codes for the same.
The Syntel NEOS supports three such categories of Abbreviated Number Groups as
given below:

III.a. Departmental Abbreviated Numbers

This category includes a set of 20 tables - having 10 numbers each - that can
be assigned for common use within a particular department. E.g. The
numbers of all the suppliers can be grouped under one table and assigned to
the extensions of the Materials & Procurement Department. Please note that
the outdialing of these numbers is also subject to the defined CoS of the
extension user.
Code >> #700 - #709

11

The new face of digital communication

 III.b. Global Abbreviated Numbers
This category includes a total of 80 common numbers that can be accessed
by the entire organization. However, extensions not allowed a CoS above the
intercom level do not get outdialing access of these numbers by default.
Infact, if desired - certain extensions can be programmed via the system to
be allowed to dial Global Abbreviated Number only.
Code >> #710 - #789

III.c. Free Pool Abbreviated Numbers

This category includes a total of 10 numbers that can be accessed by the
entire organization irrespective of their CoS. These can include emergency
numbers like the police, fire department, etc as well as a set of other
numbers that might be relevant for outdialing in case of emergencies. Infact,
if desired - certain extensions can be programmed via the system to be
allowed to dial Free Pool Abbreviated Numbers only.
Code >> #790 - #799

IV. Basic Feature Operation

This includes the set of basic features that an extension user requires on a day-to-day
basis.

IV.a. Auto Call Back

While making internal calls within the organization quite often the called
number is found to be busy, especially during peak hours. On such occasions
the user has no option but to redial the number again after some time, which
too is often futile as the called party may get busy on another call
immediately or may leave his workstation to attend some duties elsewhere.
The Auto Call Back (ACB) feature saves the user this extra effort by
connecting the called number to the calling party’s extension whenever the
busy extension hangs up. Here as soon as the called number gets free, the
extension of the calling party (who has invoked the ACB) and that of the
called party (for whom ACB was invoked) start ringing simultaneously.
Should the called party answer first, the listener is fed the ‘ACB invoked’
message till the calling party answers. If the calling party answers first, the
listener is fed the RBT.
Code >> 4

12

The new face of digital communication

 IV.b. Auto Call Back Cancel
This code is used to cancel an ACB set for any busy extension as per the
code specified above.
Code >> #674

IV.c. Broker’s Call

During the day-to-day operations in any organization, there are often
instances when one has to seek advice from some else within the
rd
organization or outside the same. Here the user may want the 3 party to be
alternatively spoken with or be present during the entire tele-discussion. In
the former case, a broker’s call can be established by first putting the existing
rd
caller on hold, dialing the 3 party’s number and then toggling between the
two by using the given code while in conversation with either of the parties.
Here, whenever the code is dialed, the existing party is put on hold while the
initiator can speak with the other party. However, the non-initiating parties
cannot speak with or hear each other directly.
Code >> ‘HOLD’ Key + 1

IV.d. Drop present line in Broker’s Line

This code is used to drop any one of the non-initiating parties involved in the
broker’s call. Here, the initiator has to dial the given code while in
conversation with the party that needs to be dropped.
Code >> Hook Flash + 2

IV.e. Group Call Pickup

In an organization, the extensions can be grouped as per their departments
or seniority levels or any other methodology as deemed suitable by the
administration. This allows the group members to share common features,
pickup each other’s calls, use a common budget, etc. With the Group Call
Pickup feature, another extension user can answer any extension ringing
within the group by simply lifting his own handset & dialing the given code.
Code >> ‘PICK UP’ Key

IV.f. Call Park

Whenever an extension user wishes to keep a call on hold for a longer period
of time - so that he can either make another call or quickly attend some other
priority elsewhere - he can park the existing call by using this code. Here if
the user is busy on another call he hears a camp-on tone (while in
conversation) to remind him of the parked call. If he has gone somewhere/

13

The new face of digital communication

 hangs up without retrieving the call, it is automatically routed back to his
extension after 1 minute causing it to ring and thus reminding him of the
same.
Code >> ‘PARK’ Key

IV.g. Self Parked Call Pickup

This code is used to retrieve a call parked by the extension user himself.
Code >> ‘PARK’ Key

IV.h. Other Parked Call Pickup

This code is used to retrieve a call parked by any other extension user within
the organization.
Code >> #62 + Ext. No.

IV.i. Last Number Redial

This code is used to redial the last number dialed by the extension via any of
the CO lines interfaced to the EPABX.
Code >> *

IV.j. Extension Call Transfer

Quite often when you are speaking with someone within the organization, the
other party may wish to speak with someone else in that department or
outside. So, instead of him hanging up and dialing the new extension
number, you need only transfer the call to the desired extension using the
given code.
Code >> ‘TRANSFER’ Key

IV.k. Call Hold

While consulting with some one else or while transferring a call, the user
needs to put the caller on hold before performing the action. In the mean
while, the party put on hold (internal/external) is fed the Music on Hold
provided in the system to make his/her wait pleasant.
Code >> ‘Hold’ Key

V. Privilege Features
A certain set of features cannot be allowed to everyone in the organization. Hence the
access to these is defined via system programming to only those extensions that the
admin/HR department deems necessary for their day-to-day operations.

14

The new face of digital communication

 V.a. Listening In
In order to ensure security of the company’s confidential information, the
senior authorities may have to eavesdrop on ongoing conversations in event
of suspicion being aroused. This can be done by using the Listening In
feature, wherein the authorized party can listen to a live conversation of any
rd
extension user without him, or the 3 party, realizing that they are being
heard.
Code >> #501 + Ext. No.

V.b. Room Monitor

In order to ensure that all the employees - irrespective of the department -
are not wasting time or indulging in unnecessary conversations, the senior
authorities may have to eavesdrop on the ongoing conversation within the
room. This can be done by using the Room Monitor feature which is used to
activate the mike of any key phone in that room so that all the things
happening in the surrounding area can be heard without them realizing the
same.
Code >> #503 + Ext. No.

V.c. Barge-in with Tone

There are many instances when a message has to be delivered urgently to
an extension user busy on another call. Waiting for him to finish the call or to
actually go physically upto him to deliver the same is not always feasible. In
such instances the Barge-in with Tone feature can be used to convey the
message immediately. Whenever the user finds a particular extension
number to be busy, all he needs to do is dial the given code that enables him
to intervene on the ongoing conversation. On dialing this code, the
conversing parties hear a beep, indicating that someone is barging in, after
which the initiator gets connected to them both in a conference. After having
conveyed the message, the initiator needs to just hang-up to come out of the
same, leaving the conversing parties to continue with their discussion.
Code >> 3

V.d. 3-Party Conference

During the day-to-day operations in any organization, there are often
instances when one has to seek advice from some else within the
rd
organization or outside the same. Here the user may want the 3 party to be
alternatively spoken with or be present during the entire tele-discussion. In
the latter case, a 3 party conference can be established by first putting the
rd
existing caller on hold, dialing the 3 party number (internal or external) and

15

The new face of digital communication

 then dialing the given code after the conversation has been established with
rd
the 3 party. As soon as the code is dialed, all three parties (i.e. the one on
hold, the initiator and the called party) are drawn into a conference and can
speak with each other simultaneously.
Code >> ‘CONF’ Key

V.e. Do Not Disturb

Certain senior employees may at times be busy with extremely important
work and thus would not wish to be disturbed by calls landing at their
extension during this period. Such extension users can disallow calls from
landing at their extensions by enabling the Do Not Disturb (DND) feature. Of
course, the type of DND to be set can be decided by the user in accordance
with the criticality of the work undertaken. However, the extension users
enabled with the DND Override feature (senior executives) can still call these
DND enabled extensions irrespective of the level defined.
Code >> #6721 for Internal Calls
#6821 for All Calls

V.f. Do Not Disturb Cancel

This code is used to cancel any level of DND enabled by the extension user.
Code >> #6720 for Internal Calls
#6820 for All Calls

V.g. Junction Transfer

Not all extension users is an organization are authorized to transfer external
junction calls – received either via call transfer or DID – to any other internal
extensions as they might be deemed incompetent by the admin/HR to decide
which calls should & should not be transferred to other senior employees
thus causing an unnecessary nuisance. On the other hand, the employees
deemed competent can to do so by using the following code to transfer an
external junction call.
Code >> Hook Flash + Ext. No.

V.h. Serial Call

Quite often the external calling/called party may wish to speak with someone
else in the organization, which can be easily managed by simply transferring
the junction call as given above. However, it could be so that you may wish to
speak to the calling/called party again after he has finished speaking with this
person. Thus to ensure that after they finish speaking the call is automatically
routed back to you, you need only activate the Serial Call feature as given

16

The new face of digital communication

 below. Here, as soon as the other extension user within the organization
hangs up, the calling/called party’s call gets automatically transferred back to
your extension.
Code >> Junction Transfer + ‘SERIAL’ Key

V.i. Second Junction Call

Only some extension users are allowed to make a second call via another
junction while keeping the existing junction call on hold so as to avoid
blocking due to shortage of CO lines in event people using this facility for
unnecessary calls. This feature is also required so as to enable 3-Party
Conference between 2 CO lines and one extension.
Code >> Hook Flash + Line Seize + CO Number

V.j. CLIR (Caller Line Identification Restriction)

This feature enables the extension user to decide whether he wishes to
display his CLI number to the called party or not. CLIR is especially useful in
cases where the senior officials may not wish for their CLI number to be
displayed to certain lower rank employees in order to check on their response
capabilities or else to ensure that by not knowing who is calling they don’t
avoid the calls (a problem often faced in large organizations). However, the
officers given the CLIR Override facility can still view the CLI number inspite
of the CLIR feature being enabled for the same. E.g. Even though the
General Managers have CLIR enabled on their extensions, the MD of the
company (with the CLIR Override facility) can still view their numbers while
receiving a call from them.
Code >> #502 + Fun. (0 - 1)
Fun: 0 – Disable
1 – Enable

V.k. Delayed Hotline Enable/Disable

For those extensions where the Hotline feature is enabled, the user may
wish to exercise the option of making a call to an alternate number instead of
getting immediately connected to the assigned Hotline port/extension. In
such cases the user can enable the delayed hotline feature, wherein on lifting
his extension he gets the system dial tone for 5 secs before the EPABX
automatically connects him to the assigned Hotline number. He then has the
option of dialing another number during these 5 secs.
Code >> #602 + Fun. (0 - 1)
Fun: 0 – Disable
1 – Enable

17

The new face of digital communication

VI. Alarms
During the busy office hours, filled with heavy workloads, one often tends to forget
important appointments/priorities scheduled for a later hour. Of course there are certain
issues that need to be dealt on a daily basis too - at a specified regular time - which
may also skip one’s mind if not reminded. However this problem can be easily
overcome if there is some kind of alarm that draws your attention to the time, thus
reminding you of the tasks to be completed. And what better an instrument than your
own extension to help enable the same.

VI.a. Set Alarm for Self Extension

This code is used to set an alarm for your own extension for a given time on
a one time or daily basis.
Code >> #685 + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
Alarm Type: 1 – Once
2 – Daily

VI.b. Disable Self Alarm

This code is used to disable an alarm set on your own extension.
Code>> #675

VI.c. Set Alarm for Other Extension

This code is used to set an alarm for another extension for a given time on a
one time or daily basis. An example of an application of this feature could be
for secretaries to set alarms for their bosses.
Code>> #686 + Ext. No. + Hr. (XX) + Min. (XX) + Alarm Type (1-2)
Alarm Type: 1 – Once
2 – Daily

VI.d. Disable Alarm for Other Extension

This code is used to disable an alarm set on another extension.
Code>> #676 + Ext. No.

VII. Call Forwarding

While working in an organization it is not possible for one to be at his workstation all
the time. The employees may be required to go to other parts of the office to
coordinate their work or may even have to leave the office premises for fieldwork. In
such cases, all calls landing at their extension go unattended giving the caller a wrong
impression. To avoid this, the extension user can enable the Call Forwarding feature
by which anyone dialing their extension number gets automatically diverted to another

18

The new face of digital communication

 number (as defined by the user) should he not be available at his extension or even if
the number is busy. Infact the user can define different extension numbers to which the
calls are to be forwarded for the different type of calls (i.e. either all or separately for
only internal, only junction & only DID) and also for the different scenarios (i.e. either all
or separately for busy & no reply). Once the user programs code number VII.b or VII.c
& VII.d, all he needs to do is use the code VII.a to activate all these in one shot while
leaving his work station.
Please note that Call Forwarding can be enabled by an extension user only if
authorized via System Programming to do so in order to avoid some mischief-makers
to cause a nuisance.

VII.a. Enable/Disable Call Forwarding

This code is allows the user to enable or disable the set format of Call
Forwarding all in one shot as described above.
Code >> #670 + Fun. (0-1) + Ext. No.
Fun: 0 – Disable
1 – Enable

VII.b. Unconditional Forwarding

This code is used to define the extension numbers on which the incoming
calls should land on – irrespective of whether the extension is busy or ringing
– for either all calls or separately for only internal, only junction & only DID.
Code >> #610 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

VII.c. Forwarding on Busy

This code is used to define the extension numbers on which the incoming
calls should land on – in event of the extension being busy – for either all
calls or separately for only internal, only junction & only DID.
Code >> #611 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

19

The new face of digital communication

 VII.d. Forwarding on No Reply
This code is used to define the extension numbers on which the incoming
calls should land on – in event of the extension ringing & not being answered
within 4-5 rings – for either all calls or separately for only internal, only
junction & only DID.
Code >> #612 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

VII.e. Cancel Forwarding

This code is used to cancel the Call Forwarding features as defined for a
particular extension number using feature codes VII.b or VII.c & VII.d.
Code >> #671 + Call Type (0-4) + Ext. No.
Call Type: 0 – All Calls
1 – Only Internal
2 – Only Junction
3 – Only DID
4 – All Calls

VIII. Walk-in CoS

For reasons explained in the Extension Security Features, the CoS of each
extension user differs as per their requirement/rank. However, an extension user often
leaves his workstation to attend duties elsewhere within the office premises. In such
cases - should the extension user wish to make an outgoing call - he is left with no
choice but to return to his workstation to access his own telephone’s outdialing rights,
especially when it involves STD/ISD numbers. This inconvenience can be eliminated
with the Walk-in CoS feature, which allows the user to access his own predefined
outdialing rights from any other extension within the organization by simply dialing in
the defined code. As an added advantage, no matter from where the user walks-in, the
outgoing call made gets billed only to his own account so as to avoid exhausting the
budget of the person whose extension is used to perform the walk-in.

VIII.a. Walk-in Enable/Disable

This feature is used to allow/disallow the user’s extension from being walked in
from any other number for accessing the outdialing rights and budget as per
the set CoS. This is more of a preventive measure to ensure that the outdialing
rights of a user are not misused.

20

The new face of digital communication

 Code >> #614 + User Password + Fun. (0-1)
Fun: 0 – Disable
1 – Enable

VIII.b. Temporary Walk-in

This features is used to allow the user to perform a walk-in from another
extension on a temporary basis, wherein – if there is no number dialed out
after punching the code within 15 sec – the walk-in gets disabled automatically.
Code >> #615 + Ext. No. + User Password

VIII.c. Permanent Walk-in

This feature is used to allow the user to perform a walk-in from another
extension on a permanent basis, wherein the feature can be
cancelled/deactivated only by punching in the ‘Cancel Walk-in’ code from the
extension that had performed the Permanent Walk-in.
Code >> #616 + Ext. No. + User Password

VIII.d. Cancel Walk-in

This feature is used to cancel a Permanent Walk-in, wherein the given code
has to be dialed from the extension that had activated the feature.
Code >> #617

IX. Budget & Bill

NEOS allows the administrative staff to allot telephone budgets separately for each
individual user so as to ensure that the employees use their outdialing facilities
judiciously and hence maintain the monthly telephone bills within the set limits. Thus,
to enable the user to keep a check of his daily/monthly budget & the amount that he
has utilized from the same, the following features have been made available for his
convenience.

IX.a. Day Budget Announcement

This feature enables the user to check the budget allotted to him on a per day
basis.
Code >> #6131

IX.b. Month Budget Announcement

This feature enables the user to check the budget allotted to him on a per
month basis.
Code >> #6132

21

The new face of digital communication

 IX.c. Day Bill Announcement
This feature allows the user to check the cost of the calls made by him during
the day.
Code >> #6133

IX.d. Month Bill Announcement

This feature allows the user to check the cost of the calls made by him during
the month.
Code >> #6134

X. Call Routing
In order to ease the workload of the receptionist, the Syntel NEOS supports two types
of incoming call routing facilities, namely MSN based Routing & CLI based Routing.

X.a.MSN based Routing

Any company opting for PRI/E1 connection is automatically allotted 100-300
MSN numbers by the service provider. These numbers can be assigned to
the individual extension users - connected to NEOS – via System
Programming. Thus, when any external caller dials one such number, the call
lands directly at that extension (to which it is assigned), bypassing the Auto
Attendant/Receptionist, thus making it as good as having a private line. The
given code is used to activate/deactivate MSN based Routing for a particular
extension.
Code >> # 504 + Fun. (0-1)
Fun: 0 – Disable
1 – Enable

X.b.CLI based Routing

Each extension user can define certain external numbers (mobile/landline) to
land at their extension directly by registering their CLI details via System
Programming. Thus on activating the given code, if any one of the numbers
defined for landing at the particular extension calls on any the CO lines
connected to NEOS, then that call is automatically routed to land directly at
that extension – bypassing the Auto Attendant/Receptionist – thus saving
time as well as easing the operator’s job.
Code >> # 505 + Fun. (0-1)
Fun: 0 – Disable
1 – Enable

22

The new face of digital communication

E. Special Key Phone Features
A key phone is a proprietary, specially designed phone - supplied by the manufacturer of the PBX
system - which is capable of performing a variety of functions by pressing just a single key. It has an
alpha numeric display that shows details like CLI, date, time, caller’s name, etc. It also includes
special functional keys that can be programmed as per the user’s wishes for the single touch access
of an extension, CO or P&T number. All in all, it helps the users perform their day-to-day telephonic
activities much more efficiently. The Syntel NEOS too equips its users with a world class key
telephone (NEOphone) that has been specially designed by the Syntel R&D to ensure comfort and
convenience in operation so as to make their desk job a lot easier. Given below is the front view of
the NEOphone to help you identify the location of the keys instantly.

The LCD of the NEOphone is used for viewing

various fields like the menu, last number dialed
details, phone book options & call history apart
from the basic date/time and CLI/DNI function.
While entering any field, the ‘UP’ & ‘DOWN’ keys
can be used to scroll through the same. To enter a
particular field, the user needs to press the
‘SELECT’ key and to escape a particular field the
user needs to press ‘MENU’ key again. The
functionality of the remaining keys is as suggested
by the labeled names. The NEOphone also
consists of 24 DSS keys that can be programmed
as per the user’s requirements.

23

The new face of digital communication

 i. Date & Time Display
The NEOphone LCD display shows the date and time while in the idle state.

ii. User Utilities

Currently this section supports setting the On/Off time of the LCD Backlight
only. However, other utilities will be added to this section with time.

ii.a. Backlit Timings

A Backlight is used to illuminate the LCD in order to increase readability of
the same. The user can define the time for which the backlight of the LCD
display should stay on as per his requirements. The options provided are
of 5 sec, 10 sec, 15 sec, always on & always off.

24

The new face of digital communication

 iii. Programming DSS Keys
As mentioned earlier, the Syntel NEOphone supports a total of 24 DSS keys
that can be programmed by the user as per his everyday needs. Each of these
DSS keys come with a 3-LED indication; viz. red, green & orange. The various
combination of blinking and steady LEDs – and the various color options –
have been used in the NEOphone for indicating the status of the called
number. These are as indicated in LED Status Indication section.

To enter the DSS Menu, the user has to first enter the Main Menu as shown
below.

The DSS menu allows the user to set as well as reset the functionality of all the
24 DSS keys.

iii.a. Set DSS Key

This feature allows the user to set the number to be made available
for one touch dialing via each of the DSS keys. On selecting this
option, the user is first asked to press the DSS key to be
programmed.

25

The new face of digital communication

 If this pressed key is not already programmed, the display asks if
the user wishes to program the key. Press ‘1’ if the answer is YES.

Then the display gives the user an option of programming either an

extension, junction (CO port) or telephone number as shown
below. On selecting either, the user is then asked to enter the
number.

Incase, the user wishes to program one more key, then he need
only start again by pressing the next DSS key directly and
repeating the process displayed above.

iii.b. Reset All DSS Keys

Should the user feel the need to change the settings of his DSS
keys then he can erase the existing setting by simply choosing this
option.

26

The new face of digital communication

 Incase – on selecting this option – the user presses 1, all the
existing 24 DSS key settings get erased. Hence the system
provides a warning allowing the user to reconsider his decision. Is
he still wishes to go ahead then he needs to press the SELECT
key.

iv. KTS Number Programming

The NEOphone user has been provided the flexibility of setting his own
extension number. However, it is strongly advised that he not do so without
seeking the guidance of the Syntel service representative or PBX system
administrator first.

27

The new face of digital communication

 On selecting this function, the display shows the current settings of the port it is
attached to. The user is given the option of reprogramming the same or
escaping from the function as shown on the previous page. On choosing the
program option, the system asks for the terminal number. Please consult the
Syntel service representative or PBX system administrator to determine the
same.

On entering this, the system will then request you to enter the extension
number you wish to have. Again it is strongly advised that you seek the Syntel
service representative’s or PBX system administrator’s advise to determine the
availability of the same.

v. Default Settings
This command is used to restore the default factory settings of the NEOphone.

28

The new face of digital communication

 You are requested to reconsider twice before choosing YES as this function
will erase all the settings like Phone Book, the DSS key settings, the KTS
number programmed, etc completely. The user will then have to reprogram
each and every item once again following the given procedure.

vi. Last Call Details

This function can be accessed by pressing the key labeled ‘LAST NO.’ at the
top left hand corner of your NEOphone. It is used to display the details of the
last outgoing call made by the key phone user, along with the date, time,
duration and call charges in Indian rupees.

This key is also used to check the details of any calls waiting in queue on the
NEOphone.

vii. Phone Book Functions

The NEOphone Phone Book allows its user to store upto a total of 50
telephone numbers – with name storage – for his reference & regular use. To
access this function, the user will have to press the key labeled ‘PHONE
BOOK’.

This function allows you to add, erase or browse the phone book.

vii.a. Add Contact

This function enables the user to add a new contact to his personal
phone book. On selecting the same, the user is first asked to enter

29

The new face of digital communication

 the name of the contact and then the number after selecting the
next option.

vii.b. Browse Phone Book

On selecting this function, the user can browse through his existing
phone book for editing a number, deleting it or just as a reference
for outdialing.

30

The new face of digital communication

 Editing

Deleting

vii.c. Erase Phone Book

This function allows the user to erase the full phone book with just
one command.

31

The new face of digital communication

 viii. Call History
This function gives a list of the last 10 calls made, received and missed by the
NEOphone user. It can be accessed by pressing the button labeled ‘CALL
HISTORY’ at the top right hand corner.

This function allows the user to see the entire list at a glance, as well as
browse through the details of the call on an individual basis.

Please Note: In event of a missed call, the user is notified of the same with an
indication as shown below.

ix. Call Queuing

In event of an external call landing on the NEOphone, while it is active in
conversation with either an internal and external party, the call gets queued
and an indication of the same is displayed on the right hand corner of the LCD
(W1) along with a continuous beep for alerting the user.

32

The new face of digital communication

 Here ‘W’ indicated call in waiting whereas the number along with it tells the
user how many calls are queued. The user can check the CLI details of the
queued call by pressing the Last Call Details key while in conversation with
the existing call.

The user can then park the existing call (if external) and then select the call in
waiting – if he wishes to answer the same – by using the ‘SELECT’ key. S

x. Operator Features
In event of a NEOphone being defined as Operator, some special features are
enabled on the same. Apart from these special features, it should be noted that
the NEOphone defined as operator cannot be treated like a normal extension.
For instance, calls cannot be forwarded to the Operator, nor can it be barged-
in on. A ringing Operator Extension cannot be picked-up by some other
extension using the Group Call Pickup code. Also, an Operator is not allowed
to invoke DND.

33

The new face of digital communication

 x.a. Set System Mode
This option allows the Operator to shift the system settings from Day
Mode to Night Mode or vice versa.

x.b. Operator Lock

The Operator Extension can be locked using this option.

On selecting the ‘LOCK’ option, the NEOphone cannot perform any

function (including dialing) without entering the valid password.

There exists the option of changing the password too.

34

The new face of digital communication

F. LED Status Indication

LED Status Indication

RED Steady On The extension/line is busy in conversation with another number
RED Blinking Fast That line is out of service
GREEN Steady On The extension/line is connected to the key phone user
GREEN Blinking Medium The call is ringing on the selected extension
YELLOW Blinking Slow That line is parked by user
YELLOW Blinking Medium That call is put on hold by user
YELLOW Blinking Fast There is a call waiting/queued on that line

35

The new face of digital communication

G. Abbreviations

a. CO…………………………………….Central Office
b. CoS…………………………………...Class of Service
c. CDMA…………………………………Code Division Multiple Access
d. CLI…………………………………….Caller Line Identification
e. CLIR…………………………………. Caller Line Identification Restriction
f. DT…………………………………..…Dial Tone
g. DND…………………………………...Do Not Disturb
h. DNI…………………………………….Dialed Number Identification
i. DID…………………………………….Direct Inward Dialing
j. DSS……………………………………Direct Station Selector
k. E1 GRP……………………………….E1 Group
l. EPABX……………………………..…Electronic Private Automatic Branch Exchange
m. E&M…………………………………...Ear & Mouth
n. GSM……………………………….…..Global System for Mobile communication
o. ISD……………………………………..International Subscriber Dialing
p. ISDN……………………………….…..Integrated Services Digital Network
q. KTS……………………………………Key Telephone System
r. LCD……………………………………Liquid Crystal Display
s. LCR …………………………………....Least Cost Routing
t. LED……………………………………Light Emitting Diode
u. MSN…………………………………..Multiple Subscriber Numbering
v. PBX……………………………….…...Private Branch Exchange
w. RBT……………………………………Ring Back Tone
x. STD……………………………….……Subscriber Trunk Dialing
y. SLT…………………………………….Single Line Telephone

36

The new face of digital communication

H. Annexure

a. Analog & Digital Trunks

A trunk is a physical path or link in a communications system that is designed to
handle many transmissions simultaneously and that interconnects major switching
centers or nodes. Depending on the system, a trunk may carry transmissions in
analog or digital form. Transmission content may include voice (as in the conventional
telephone system), text, computer programs, images, video signals, or control
signals.

b. Analog_Rev
This refers to an Analog Trunks having the Polarity Reversal feature enabled. Here
as soon as the call is answered the polarity of the trunk reverses. This reversal is
detected by the EPABX for initiating the billing feature.

c. CO
A CO line is part of ‘the Loop’ that connects the telephone equipment, at your home
or workplace, with the switching equipment at a telephone company central office.

d. CoS
The CoS assigned to the extension user determines the level of outdialing rights the
user is allowed access to. E.g. The user may be allowed to make only intercom calls,
or he may be allowed to make local calls or maybe even STD/ISD. This level is thus
defined as the Class of Service of the extension.

e. CLI
The CLI feature enables the extension user to view the number of the calling party on
the display of the telephone, thus easing the process of identification.

f. DT
A low steady tone in a telephone receiver indicating that a number may be dialed.

g. DNI
The DNI feature enables the extension user to view the number that he has dialed on
the LCD of his telephone.

h. DID
While calling any organization, one is usually greeted by a recorded voice message
welcoming the caller and requesting him to dial the desired extension number or to
wait for assistance. All callers knowing the extension number of the person they wish
37

The new face of digital communication

 to speak with can directly dial the same while this message is being played,
eliminating the need of a receptionist to manually transfer the same. This facility is
called DID.

i. DSS
A DSS key allows the user to access an extension or a CO port or an external P&T
number (as programmed by the user) by simply pressing that key only. Here the
system stores the fed number for one touch access, wherein the number is
automatically dialed out on pressing that key.

j. E1/PRI
An E1 is basically digital trunk, following Time Division Multiplexing, to accommodate
a large number of individual channels. In short, it is a way to carry 30 phone calls on
a single pair of wires. These are mostly selected by those companies who need more
than 20 to 25 lines for their enterprise. It is more feasible for them to opt for a single
E1 carrier, as it gives them access 32 time slots (i.e. channels) through one single
line.

k. EPABX/PBX
An EPABX is a means for providing switched communication to a number of different
users, while acting as a primary interface to the public network offered by the Service
Provider. Apart from that, it also provides many value added features like call
transfer, call forward, music on hold, etc that allow the users to operate more
efficiently while making or answering calls in an organization.

l. E&M
The E&M interface has established itself as the most common inter-switching and
inter-transmission system interface in the industry. Not really meant for long distance
transmission, the E&M interface is a popular means of connecting one machine to
another, largely due to its universal nature. e.g. It can be used to connect your
system to microwave communication equipment, routers, VSAT, etc.

m. GSM/CDMA

GSM is a globally accepted standard for digital cellular communication. These

networks are leaders in providing Short Message Service (SMS), Over the air (OTA)
configuration and GSM positioning. CDMA (Code-Division Multiple Access), on the
other hand, refers to any of several protocols used in so-called second-generation
(2G) and third-generation (3G) wireless communications. As the term implies, CDMA
is a form of multiplexing, which allows numerous signals to occupy a single
transmission channel, optimizing the use of available bandwidth. The technology is
38

The new face of digital communication

 used in ultra-high-frequency (UHF) cellular telephone systems in the 800-MHz and
1.9-GHz bands.

n. Hotline
Senior executives in an organization often need to be connected to their secretaries
or assistants instantly due to heavy workloads. There might even be some who need
to access a trunk line for outdialing constantly due to their work profile (e.g. Sales
Managers). In either of the cases, it is highly inconvenient for them to dial the access
codes each time with such a high frequency of use. Here the hotline feature proves to
be a boon as it provides instant connectivity to the programmed extension
number/CO number or CO port as soon as the user lifts the handset thus saving time
as well as avoiding the inconvenience.

o. ISDN
ISDN is an integrated digital network that can single handedly provide and manage
voice and numerous non-voice communications, such as data, fax and video, over a
common high-speed digital network using existing copper phone lines.

p. LCD
An LCD involves optical glass panels whose opacity can be controlled by electrical
signals. This is usually used to show the alphanumeric values in digital watches,
telephones, portable computers, etc.

q. LCR
A feature of the EPABX that automatically accesses a particular service provider’s
line for making an outgoing telephone call to a number belonging to that service
provider when the user tries to seize a line using Random Port/Line Seizure
command so as to help the organization avail the special rates offered by the service
provider for making calls to users within their loop. E.g. Idea-to-Idea calls are charged
as say 50 paise a minute where as Idea to Airtel/Hutch/BSNL will be charged at 95
paise per minute. Depending on how it is programmed, least cost routing will either
drop down to the second most-efficient service if the first is not available or it will give
the caller a busy signal.

r. LED
An LED is an electronic device that lights up when electricity passes through it. These
are often used as a status indicator.

39

The new face of digital communication

s. MSN
An ISDN line is designed to handle multiple pieces of equipment attached to the
same. Hence it has a lot of ‘dial in’ numbers associated with these referred to as MSN
(Multiple Subscriber Numbering). The number programmed for a particular equipment
rd
- when dialed by a 3 party - causes that equipment to ring directly, bypassing the
Attendant/Receptionist.

t. Intercom/Local/Local with 93,94,95,98/STD/ISD

Intercom facility allows the user to call other employees within the organization via the
EPABX but not using the CO line. Local facility enables the user to dial a landline
phone number within the city only. Local with 93,94,95,98 facility are allowed to dial
local mobile numbers along with local landline numbers. The STD facility enables the
user to directly dial a phone number in another city, whereas ISD enables him to
directly dial a phone number in another country.

u. KTS

A key system or key telephone system is a multiline telephone system typically

used in small office environments. Key systems are noted for their expandability and
having individual line selection buttons for each connected phone line, however some
features of a private branch exchange such as call transfer, call park, conference, etc
may also commonly be present.

v. NEOS/NEOphone
NEOS is the digital EPABX offered by Syntel. The NEOphone is the key telephone
unit that goes with the same.

w. RBT
RBT is an intermittent audio tone that a caller in a telephone system hears after
dialing a number, when the distant end of the circuit is receiving a ringing signal. This
is generated by the servicing switch of either the called party or the calling party.

x. Service Provider
The generic term for a company that provides a telecommunications service for some
compensation. This category includes ISPs, ASPs, Network Service Providers,
Storage Network Providers, Business Service Providers, etc. In context to an
EPABX, this refers to landline as well as cellular service providers like BSNL, MTNL,
Reliance, Tata Telecom, Airtel, etc.

y. SLT

40

The new face of digital communication

 An SLT is the normal analog phones used by us in our day-to-day routine. Here the
features can be carried accessed by punching in the user codes assigned for the
operation of the same.

For more details please contact::

The Arvind Mills Limited (Telecom Division)

Survey No. 37, Kondhwa Pisoli Road, Pisoli, Taluka Haveli, District Pune - 28, India
Telefax: 91 – 20 – 26934601/2/3/4/5, 26934402/3/4/5 Mobile: 9325460008/9371206677
Branches:
New Delhi: Tel: 011 – 41538374/3, Mobile: 9312304396
Mumbai: Tel: 022 – 25555956, 25555957, Mobile: 9322107379/80
Kolkata: Tel: 033 – 22158453, 22152092, Mobile: 9339212135
41
Chennai: Tel: 044 – 26415946, 26430792, Mobile: 9382314121
Bangalore: Tel: 080 – 25281192, 25219313, Mobile: 9342501737
For Maharashtra & Gujarat: Mobile: 09373337124
The new face of digital communication