User Manual: LCD Monitor

LCD Monitor
User Manual
DesignVue Designer Monitor | PD Series
Copyright
Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)
Power Safety
Please follow these safety instructions for best performance, and long life for your monitor.
• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must
be used.
Care And Cleaning

• Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD
monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass
cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
source, or in a built-in installation unless proper ventilation is provided.
• Never push objects or spill liquid of any kind into this product.
2
Servicing
Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
3
Table of Contents
Copyright ......................................................................................................................................2
Getting started .............................................................................................................................5
Getting to know your monitor ................................................................................................7
Front view.................................................................................................................................................... 7
Back view ..................................................................................................................................................... 7
Connection ...................................................................................................................................................8
How to assemble your monitor hardware ...........................................................................9
How to detach the base ......................................................................................................................... 14
Adjusting the monitor height ................................................................................................................ 16
Rotating the monitor .............................................................................................................................. 17
Viewing angle adjustment ....................................................................................................................... 18
Using the monitor wall mounting kit ................................................................................................... 19
Getting the most from your BenQ monitor ...................................................................... 20
How to install the monitor on a new computer .............................................................................. 21
How to upgrade the monitor on an existing computer ................................................................. 22
How to install on Windows 10 system .............................................................................................. 23
How to install on Windows 8 (8.1) system ....................................................................................... 24
How to install on Windows 7 system ................................................................................................ 25
How to adjust your monitor ................................................................................................. 26
The control panel..................................................................................................................................... 26
Basic menu operation ............................................................................................................................. 27
Customizing the hot keys....................................................................................................................... 28
Adjusting display mode ........................................................................................................................... 29
Choosing an appropriate picture mode.............................................................................................. 29
Working with DualView......................................................................................................................... 29
Navigating the main menu ...................................................................................................... 30
Display menu ............................................................................................................................................. 31
Picture menu ............................................................................................................................................. 32
Picture Advanced menu ......................................................................................................................... 34
Audio menu ............................................................................................................................................... 37
System menu ............................................................................................................................................. 38
Troubleshooting ....................................................................................................................... 41
Frequently asked questions (FAQ) ...................................................................................................... 41
Need more help?...................................................................................................................................... 42
4/1/19
4
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Base
Quick Start Guide
CD-ROM
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: DP to mini DP
Video Cable: HDMI
Getting started 5
Video Cable: DP
(Optional accessory)
Audio Cable
(Optional accessory)
USB Cable
Headphone hook
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
6 Getting started
Getting to know your monitor
Front view
Back view
1. Control buttons
2. Power button
3. AC power input jack
4. Cable management hole
12 5. HDMI socket
6. DisplayPort socket
1
7. Mini DisplayPort socket
2
8. Headphone jack
9. USB 2.0 port (upstream;
connecting to the PC)
10. USB 2.0 port x 2 (downstream;
connecting to USB devices)
11. Kensington lock slot
3 4 5 6 8 10 11 12. Headphone hook
7 9
• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.
Getting to know your monitor 7

Connection
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 11 - 12.
USB peripherals
(USB 2.0)
Headphone/
Speakers
PC/Notebook
8 Getting to know your monitor

How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. The location and available input and output jacks may
vary depending on the purchased model.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Turn the stand counterclockwise until you cannot go

further.
Attach the monitor stand to the monitor base as

illustrated. Make sure to align the arrow on the end of
the stand to the one on the monitor.
Turn the base clockwise until you cannot go further.
How to assemble your monitor hardware 9

Raise the thumbscrew lid and tighten the thumbscrew
as illustrated. Then push the lid back.
Gently attempt to pull them back apart to check that

they have properly engaged.
Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
You might want to adjust the monitor stand height. See

Adjusting the monitor height on page 16 for more
information.
You should position the monitor and angle the screen to

minimize unwanted reflections from other light sources.
10 How to assemble your monitor hardware

2. Connect the PC video cable. Or
To Connect the HDMI Cable
Connect the plug of the HDMI cable to the HDMI port
on the monitor. Connect the other end of the cable to
the HDMI port of a digital output device.
To Connect the DP Cable Or

Connect the plug of the DP cable to the monitor video
socket. Connect the other end of the cable to the
computer video socket.
After the monitor is powered on, if the image is not

displayed, disconnect the cable. Go to System and
DisplayPort on the OSD menu of the monitor and change
the setting from 1.2 to 1.1, and then connect the cable again.
To go to the OSD menu, see Basic menu operation on page
27.
To Connect the mini DP Cable Or
Connect the plug of the mini DP cable to the monitor
video socket. Connect the other end of the cable to the
computer video socket.
The video cables included in your package and the socket

illustrations on the right may vary depending on the product
supplied for your region.
3. Connect the headphones.

You may connect headphones to the headphone jack
found on the back side of the monitor.

4. Connect USB devices.
Connect the USB cable between the PC and the
monitor (via the upstream USB port at the back). This
upstream USB port transmits data between the PC and
the USB devices connected to the monitor.
TV OUT
PDIF-OUT
SDIF-OUT
Connect USB devices via other USB ports
(downstream) on the monitor. These downstream USB
ports transmit data between connected USB devices
and the upstream port.
5. Connect the power cable to the monitor.

Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the
other end to a power outlet just yet.
6. Organize the cables.

7. Install the headphone hook (optional step).
You can install the headphone hook to place your
headphone. It is useful when your headphone is not in 2
use.
Orient and align the headphone hook with the hole on
the monitor stand, and attach the hook to the hole
( ).
1
Turn the hook clockwise until you cannot go further
( ). The headphone hook is ready to use.
The maximum load capacity of the headphone hook is 500g.
8. Connect-to and turn-on the power.

Plug the other end of the power cord into a power
outlet and turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on

the monitor.
Turn on the computer too, and select an input source

by the OSD control keys.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page
20 to install the monitor software.
To extend the service life of the product, we recommend

that you use your computer's power management function.

How to detach the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing

the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.
2. Remove the monitor base.

Raise the thumbscrew lid and release the thumbscrew
as illustrated. 1
Turn the base counterclockwise until you cannot go

further.
And then detach the base from the stand.

You can remove the headphone hook as illustrated. Keep the
headphone hook somewhere safe. 1

Adjusting the monitor height
To adjust the monitor height, hold both the left and the
right sides of the monitor to lower the monitor or lift
it up to the desired height.
• Avoid placing hands on the upper or lower part of the

height-adjustable stand or at the bottom of the monitor, as
ascending or descending monitor might cause personal injuries.
Keep children out of reach of the monitor while performing this
operation.
• If the monitor has been rotated to portrait mode and height adjustment is
desired, you should be noted that the wide screen will keep the monitor from
being lowered to its minimum height.

Rotating the monitor
1. Pivot the display.
Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90
degrees.
Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in
Orientation, and apply the setting.
Depending on the operating system on your PC, different procedures should be followed to adjust the screen
orientation. Refer to the help document of your operating system for details.
2. Fully extend the monitor and tilt it.

Gently lift the display up and extend it to the maximum
extended position. Then tilt the monitor.
The monitor should be vertically extended to allow to rotate

from landscape to portrait mode.
3. Rotate the monitor 90 degrees clockwise as

illustrated.
90
To avoid the edge of the LCD display hitting the monitor base
surface while it is being rotated, do tilt and extend the monitor
to the highest position before you start to rotate the display. You
should also make sure there are no obstacles around the monitor
and there is enough room for cables.
4. Adjust the monitor to the desired viewing

angle.

Viewing angle adjustment
You may position the screen to the desired angle with the monitor tilt, swivel, and height
adjustment functions. Refer to the product specifications for details.

Using the monitor wall mounting kit
The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.
Precautions
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor base.

Lay the screen face down on a clean and well-padded
surface. Detach the monitor base as instructed in How
to detach the base on page 14.
2. Remove the monitor stand.

Use a cross-pointed screwdriver to release the screws
that fixing the monitor stand to the monitor. The use of
a magnetic-head screwdriver is recommended to avoid
of losing the screws.
In case you intend to use your monitor on the stand in the

future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.
3. Follow the instruction manuals of the wall

mount bracket you purchased to complete
the installation.
Use four M4 x 10 mm screws to fix a VESA standard wall

mount bracket to the monitor. Make sure that all screws are
tightened and secured properly. Consult a professional
technician or BenQ service for wall mount installation and
safety precautions.

Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ LCD monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its Found New Hardware wizard.
Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate
monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:
• How to install the monitor on a new computer on page 21.

• How to upgrade the monitor on an existing computer on page 22.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.
20 Getting the most from your BenQ monitor

How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor on an existing computer.
1. Follow the instructions in How to assemble your monitor hardware on page 9.

When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
6. Click Finish.
7. Restart the computer.
Getting the most from your BenQ monitor 21

How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the CD. You need only steer it in the
right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide
you through the file selection and installation process.
See:
• How to install on Windows 10 system on page 23.

• How to install on Windows 8 (8.1) system on page 24.
• How to install on Windows 7 system on page 25.

How to install on Windows 10 system
1. Open Display Properties.
Go to Start, Settings, Devices, Devices and Printers and right-click the name of your
monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
7. In the Update Driver Software window, select the option Browse my computer for
driver software.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.

How to install on Windows 8 (8.1) system
Move the cursor to the lower-right of the screen or press the Windows + C buttons on the
keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
driver software.
10. Click Close.

How to install on Windows 7 system
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
driver software.
10. Click Close.

How to adjust your monitor
The control panel
No. Name Description
1. Control keys Accesses the functions or menu items displayed on the screen,
right next to each key.
2. Power key Turns the power on or off.
26 How to adjust your monitor

Basic menu operation
All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD
menu to adjust all the settings on your monitor.
1 2
Brightness
Input
Picture Mode
Menu
Exit
4 3
Brightness
Input
Picture Mode
Menu
Exit
1. Press any of the control keys.

2. The hot key menu is displayed. The top three controls are custom keys and are designated
for particular functions.
3. Select (Menu) to access the main menu.

4. In the main menu, follow the icons next to the control keys to make adjustments or
selection. See Navigating the main menu on page 30 for details on the menu options.
OSD icon
OSD in hot key
No. in main Function
menu
menu
Custom Key 1 • By default, the key is the hot key for Brightness. To
change the default settings, see Customizing the hot
keys on page 28.
• For Up/Increase adjustment.
How to adjust your monitor 27

OSD icon
OSD in hot key
No. in main Function
menu
menu
Custom Key 2 • By default, the key is the hot key for Input. To change
the default settings, see Customizing the hot keys on
page 28.
• For Down/Decrease adjustment.
Custom Key 3 • By default, the key is the hot key for Picture Mode.
/ To change the default settings, see Customizing the
hot keys on page 28.
• Enters sub menus.
• Selects menu items.
Menu • Activates the main menu.
• Returns to the previous menu.
Exit Exits OSD menu.
• OSD = On Screen Display.

The hot keys only operate while the main menu is not currently displaying. Hot key displays will disappear after
a few seconds of no key activity.
• To unlock the OSD controls, press and hold any key for 10 seconds.
Controlling the display with Display Pilot

The Display Pilot software is provided as an alternative to control the display. Download and
install from www.benq.com.
The main functions include:
• Control of the OSD menus.

• Setup of rotating the display with the monitor automatically (see page 17).
For more information, go to System > Options > User Manual in Display Pilot.
Display Pilot is available on Windows 7, Windows 8, and Windows 8.1.
Customizing the hot keys

The top 3 control keys (also called custom keys) perform as hot keys to provide direct access
to pre-defined functions. You can change the default setting and designate different functions for
these keys.
1. Press any of the control keys to bring up the hot key menu, and press (Menu) to
access the main menu.
2. Go to System.
3. Select the custom key you want to change.
28 How to adjust your monitor

4. In the sub menu, select a function that can be accessed by this key. A pop-up message will
appear, showing that the setup is complete.
Adjusting display mode

To display images of aspect ratio other than 16:9 and size other than the panel size of your
purchased model, you can adjust the display mode on the monitor.
1. Press any of the control keys to bring up the hot key menu, and press (Menu) to
access the main menu.
2. Go to Picture Advanced and Display Mode.
3. Select an appropriate display mode. The setting will take effect immediately.
Choosing an appropriate picture mode

Your monitor provides various picture modes that are suitable for different types of images.
See Picture Mode on page 34 for all the available picture modes.
Go to Picture Advanced and Picture Mode for a desired picture mode.
Working with DualView

DualView helps improve your image editing efficiency by showing a image of two different
picture modes side-by-side.
1. Select one picture mode from Picture Advanced > Picture Mode.
2. Go to Picture Advanced > DualView > ON. The screen is divided into two windows and
the selected picture mode is applied to the left window.
3. A list of available picture modes for the right window is displayed. Select one to apply the
setting.
Picture with the Picture with the

setting from Picture setting from Picture
Advanced > Picture Advanced >
Mode DualView
How to adjust your monitor 29

Navigating the main menu
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Press any of the control keys to bring up the hot key menu, and press (Menu) to access
the main menu. See Basic menu operation on page 27 for details.
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. And keys that are not available will be
disabled and the corresponding OSD icons will disappear. For models without certain functions,
their settings and related items will not appear on the menu.
The OSD menu languages may differ from the product supplied to your region, see Language on page 39 under
System and OSD Settings for more details.
For more information on each menu, please refer to the following pages:
• Display menu on page 31

• Picture menu on page 32
• Picture Advanced menu on page 34
• Audio menu on page 37
• System menu on page 38
30 Navigating the main menu

Display menu
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.
Mode: Standard
Display Input HDMI
Picture DisplayPort
Picture Advanced Mini DisplayPort
Audio
System
1. Select (Menu) from the hot key menu.
2. Use or to select Display.
3. Select to go to a sub menu, and then use or to select a menu item.
4. Use or to make adjustments, or use to make selection.
5. To return to the previous menu, select .
6. To exit the menu, select .
For models with D-Sub inputs
Item Function Range
Input Use this to change the input to that appropriate to •HDMI

your video cable connection type. •DisplayPort
•Mini
DisplayPort
Navigating the main menu 31

Picture menu
Mode: Standard
Brightness Normal R G
Display
50 B
Picture Contrast Bluish 100 100 100
Picture Advanced Sharpness Reddish
Audio Gamma User Define
System Color Temperature
Hue
Saturation
Reset Color
2. Use or to select Picture.
Item Function Range
Brightness Adjusts the balance between light and dark shades. 0 to 100
Contrast Adjusts the degree of difference between darkness and 0 to 100
lightness.
Sharpness Adjusts the clarity and visibility of the edges of the subjects 1 to 10
in the image.
Gamma Adjusts the tone luminance. The default value is 2.2 (the • 1.8
standard value for Windows). • 2.0
• 2.2
• 2.4
• 2.6

Item Function Range
Color Normal Allows video and still photographs to be viewed
Temperature with natural coloring. This is the factory default
color.
Bluish Applies a cool tint to the image and is factory
pre-set to the PC industry standard white color.
Reddish Applies a warm tint to the image and is factory
pre-set to the news print standard white color.
User The blend of the Red, Green and Blue primary • R (0~100)
Define colors can be altered to change the color tint of • G (0~100)
the image. Go to the succeeding R (red),
• B (0~100)
G (green), and B (blue) menus to change the
settings.
Decreasing one or more of the colors will
reduce their respective influence on the color
tint of the image. (e.g. if you reduce the Blue
level the image will gradually take on a yellowish
tint. If you reduce Green, the image will become
a magenta tint.)
Hue Adjusts the degree of how we perceive colors. 0 ~ 100
Saturation Adjusts the purity degree of colors. 0 ~ 100
Reset Color Resets the custom color settings to the factory defaults. • YES
• NO
AMA Improves the gray level response time of the LCD panel. • OFF
• High
• Premium

Picture Advanced menu
Mode: Standard
Display Picture Mode Standard
Picture Dual View Rec. 709
Picture Advanced Dynamic Contrast sRGB
Audio Display Mode CAD / CAM
System HDMI RGB PC Range Animation
Low Blue Light
Darkroom
Eco
2. Use or to select Picture Advanced.

Item Function Range
Picture Select a picture mode that best suits the type of images shown on the
Mode screen.
Standard For basic PC application.
Rec. 709 For better color matching representation with
Standard Rec. 709.
sRGB For better color matching representation with the
peripheral devices, such as printers, digital cameras,
etc.
CAD / CAM Enhances the contrast if a CAD / CAM software is
used.
Animation Enhances the contrast of the dark shades so you 0 ~ 10
could work on the details easily when making an
animation.

Item Function Range
Low Blue Decreases the blue light emitted from the display to
Light reduce the risk of blue light exposure to your eyes.
The value for each Low Blue Light mode indicates how
much blue light is decreased compared with the Standard
mode.
Multimedia For viewing multimedia files. -30%

Web For web surfing. -50%
Surfing
Office For office works or office environment. -60%

Reading For reading e-books or documents. -70%
Darkroom For image editing and viewing in a post-processing
environment with a dim light. This mode enhances
the sharpness and clarity of shades and shows more
details.
Eco For saving electricity with low power consumption by
providing minimum brightness for all running
programs.
User Applies a combination of picture settings defined by
users.
DualView Displays the preview of screen images under the selected mode from • ON
Picture Mode. The screen will be divided into two windows; the left • OFF
window demonstrates images of the selected picture mode, while the
• sRGB
right window presents the images under the specified mode.
• CAD /
CAM
• Animation
• Low Blue
Light
• Darkroom
• User
Mode
Dynamic The function is to automatically detect the distribution of an input 0 to 5
Contrast visual signal, and then to create the optimal contrast.

Item Function Range
Display This feature is provided to allow aspect ratios other than 16:9 to be
Mode displayed without geometric distortion.
The options under Display Mode will be different depending on the input
signal sources.
Depending on your selection of Picture Mode, different Display Mode option

is pre-set. Change the setting if needed.
Full Scales the input image to fill the screen. Ideal for 16:9
aspect images.
Aspect The input image is displayed without geometric
distortion filling as much of the display as possible.
1:1 Displays the input image in its native resolution
without scaling.
HDMI RGB Determines the range of color scales. Select an option that matches • Auto
PC Range the RGB range setting on the connected HDMI device. Detect
• RGB (0 ~
255)
• RGB (16 ~
235)

Audio menu
disabled and the corresponding OSD icons will disappear. For models without certain
functions, their settings and related items will not appear on the menu.
Mode: Standard
Display Volume
92
Picture Mute
Picture Advanced
Audio
System
2. Use or to select Audio.
Item Function Range
Volume Adjusts the audio volume. 0 ~ 100

Mute Mutes the audio input. • ON
• OFF

System menu
Mode: Standard
Display OSD Settings Language 5 Sec.
Picture Custom Key 1 Display Time 10 Sec.
Picture Advanced Custom Key 2 OSD Lock 15 Sec.
Audio Custom Key 3 20 Sec.
System DDC/CI 25 Sec.
DisplayPort 30 Sec.
Auto Power Off
2. Use or to select System.

Item Function Range
OSD Language Sets the OSD menu language. • English
Settings • Français
The language options displayed on your OSD may • Deutsch
differ from those shown on the right, depending
on the product supplied in your region. • Italiano
• Español
• Polski
• Česky
• Magyar
• SiCG/BiH/CRO
• Română
• Nederlands
• Русский
• Svenska
• Português
•日本語
•한국어
• 繁體中文
•简体中文
•
Display Adjusts the display time of the OSD menu. • 5 sec.
Time • 10 sec.
• 15 sec.
• 20 sec.
• 25 sec.
• 30 sec.
OSD Lock Prevents all the monitor settings from being
accidentally changed. When this function is
activated, the OSD controls and hotkey
operations will be disabled.
To unlock the OSD controls, press and hold any

key for 10 seconds.
Custom Key Sets the function to be accessed by custom key 1. • Brightness

1 • Contrast
• Input
Custom Key Sets the function to be accessed by custom key 2.
2 • Picture Mode
• Display Mode
Custom Key Sets the function to be accessed by custom key 3.
• Volume
3
• Mute

Item Function Range
DDC/CI Allows the monitor settings to be set through the software • ON

on the PC. • OFF
DDC/CI, short for Display Data Channel/Command Interface,

which was developed by Video Electronics Standards Association
(VESA). DDC/CI capability allows monitor controls to be sent via
the software for remote diagnostics.
DisplayPort Selects an appropriate DP standard for data transmission. • 1.1

• 1.2
Auto Power Sets the time to power off the monitor automatically in • OFF
Off power saving mode. • 10min.
• 20min.
• 30min.
Resolution Sets whether to display the resolution notice of the • ON
Notice recommended resolution when a new input source is • OFF
detected by the monitor.
Information Displays the current monitor property settings. • Input
• Current
Resolution
• Optimum
Resolution
(best with the
monitor)
Reset All Resets all mode, color and geometry settings to the • YES
factory default values. • NO

Troubleshooting
Frequently asked questions (FAQ)
The image is blurred.

Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the
native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration.

It has a yellow, blue or pink appearance.
Go to Picture and Reset Color, and then choose YES to reset the color settings to the
factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
The LED indicator is green or orange.

• If the LED lights up in solid green, the monitor is powered on.
• If the LED is illuminated in green and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the "Preset display modes" section
from the link "Adjusting the Screen Resolution".
• If the LED is illuminated in orange, the power management mode is active. Press any button
on the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
• If the LED is off, check the power supply mains socket, the external power supply and the
mains switch.
Troubleshooting 41
Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
The image is distorted, flashes or flickers.

You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources. See
Display Mode on page 36 for details.
The image is displaced in one direction.

The OSD controls are inaccessible.

To unlock the OSD controls when it is preset to be locked, press and hold any key for 10
seconds.
No sound can be heard from the connected external speakers.

• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
No sound can be heard from the built-in speakers:

• Check whether Line In is properly connected.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)
Need more help?

If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.
42 Troubleshooting

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LCD Monitor

• The AC plug isolates this equipment from the AC supply.

Care And Cleaning

BenQ LCD Monitor

Quick Start Guide

Video Cable: DP to mini DP

Video Cable: HDMI

• Above diagram may vary depending on the model.

Getting to know your monitor 7

For detailed connection methods, see page 11 - 12.

8 Getting to know your monitor

1. Attach the monitor base.

Turn the stand counterclockwise until you cannot go

Attach the monitor stand to the monitor base as

How to assemble your monitor hardware 9

Gently attempt to pull them back apart to check that

You might want to adjust the monitor stand height. See

You should position the monitor and angle the screen to

10 How to assemble your monitor hardware

To Connect the DP Cable Or

After the monitor is powered on, if the image is not

The video cables included in your package and the socket

3. Connect the headphones.

How to assemble your monitor hardware 11

5. Connect the power cable to the monitor.

6. Organize the cables.

12 How to assemble your monitor hardware

The maximum load capacity of the headphone hook is 500g.

8. Connect-to and turn-on the power.

Picture may differ from product supplied for your region.

Turn on the monitor by pressing the power button on

Turn on the computer too, and select an input source

To extend the service life of the product, we recommend

How to assemble your monitor hardware 13

Please be careful to prevent damage to the monitor. Placing

2. Remove the monitor base.

Turn the base counterclockwise until you cannot go

And then detach the base from the stand.

14 How to assemble your monitor hardware

How to assemble your monitor hardware 15

• Avoid placing hands on the upper or lower part of the

16 How to assemble your monitor hardware

2. Fully extend the monitor and tilt it.

The monitor should be vertically extended to allow to rotate

3. Rotate the monitor 90 degrees clockwise as

4. Adjust the monitor to the desired viewing

How to assemble your monitor hardware 17

18 How to assemble your monitor hardware

1. Remove the monitor base.

2. Remove the monitor stand.

In case you intend to use your monitor on the stand in the

3. Follow the instruction manuals of the wall

Use four M4 x 10 mm screws to fix a VESA standard wall

How to assemble your monitor hardware 19

• How to install the monitor on a new computer on page 21.

20 Getting the most from your BenQ monitor

1. Follow the instructions in How to assemble your monitor hardware on page 9.