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Unified Communications Engineer: Certification Courses

Ibad GJ is seeking a position as a unified communications engineer where he can utilize his skills and continue expanding his knowledge. He has over 3 years of experience in this role where he has supported Cisco Unified Communication Manager, Unity, and Jabber. Some of his key responsibilities have included remote support of IP telephony infrastructure, managing upgrades, troubleshooting issues, and ensuring SLAs are met. He has technical skills in voice protocols, call routing, call admission control, and contact center configuration.

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Md R
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153 views2 pages

Unified Communications Engineer: Certification Courses

Ibad GJ is seeking a position as a unified communications engineer where he can utilize his skills and continue expanding his knowledge. He has over 3 years of experience in this role where he has supported Cisco Unified Communication Manager, Unity, and Jabber. Some of his key responsibilities have included remote support of IP telephony infrastructure, managing upgrades, troubleshooting issues, and ensuring SLAs are met. He has technical skills in voice protocols, call routing, call admission control, and contact center configuration.

Uploaded by

Md R
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Ibad GJ CAREER OBJECTIVE

Unified communications In quest of assignments in Cisco unified communication administration with


an organization of repute in the IT Sector and to clench a challenging career
engineer
which utilizes my potential to the fullest and also helps build my knowledge
and interpersonal skills.

 +91 9591529390
PROFESSIONAL EXPERIENCE
[email protected]
Mphasis
 Bangalore, India
Unified communications engineer
JAN 2016- to present

Certification Courses JOB RESPONSIBLITIES


 Cisco Certified Network
Professional- Voice
 Supporting clients IP Telephony infrastructure remotely.
 Cisco Certified Network  Managing & TSHOOT of Cisco Unified Communication Manager
Associate- Voice (11.5), Cisco Unity (11.5).
 Handling multiple priority tickets including service request, change
 Cisco Certified Network request and acting as a first point of contact to the customer.
Associate- R&S  Observing health and backup status of every IPT nodes and completing
regular reboots of IPT cluster.
 Provisioning Cisco Jabber.
 Handling MACD issues.
 Configuration and troubleshooting of various user features and Extension
Academic Profile Mobility
 Configuration and Troubleshooting of Voce interfaces like ISDN T1/E1
 Bachelor of computer applications PRI.
 Monitoring and troubleshooting of Voice Gateways and Signaling
 Plus, Two from Board of protocols.
high school and intermediate  Managing and Troubleshooting of SRST (Survivable Remote Site
examination Telephony).
 Troubleshooting and Configuration of Class of Control (CSS and
 SSLC from Karnataka Partition).
secondary education  Administering Unity call handlers-Transfer rules, Caller input and
examination board. greetings within unity
 Responsible for resetting voicemail passwords and locked in boxes in
Cisco unity voicemail system.
 Monitoring the Processor and Memory usage of the call manager
servers, and generate the alerts to client for any problems encountered.
 Coordinating with service providers in case of any outage
situation.
 Ensure all MACD’s and Incidents are processed within the SLA.
 Update the client with at a minimum, a status update on service
availability and any request being managed by the service team,
incident number
PERSONAL TECHNICAL SKILLS
INFORMANTIO
N • Integration of CUC into CUCM.
• Configuration of Device Pool, Region and Location.
• Configuration and management of Cisco IP Phones and third-party SIP
Phones.
Date of birth: AUG 1992 • Knowledge in Voice Gateways and protocols (H.323, MGCP & SIP).
• Provisioning of Partitions and Calling Search Spaces (CSS).
Gender: Male • Configuration of Music on Hold (MOH) Resources, MTP and Transcoder
Resources
Marital status: Unmarried • Configuration and management of Conference Bridge.
• Usage of monitoring tools like Real Time Monitoring Tool & Dialed
Number Analyzer.
Languages: English, Hindi
• Configuration and management of Extension mobility, MVA, Single
Number reach (SNR)
• Configuration of Call Admission Control (CAC) and Automated Alternate
Routing (AAR).
• Good knowledge of Contact Centre (UCCX).
• Understanding of call handlers and user configurations in Unity
Connection.
• Managing dial plan using translation pattern, route pattern, Calling & Called
transformation mask, FAC, CMC, route list, route group and local route group.
• Jabber, Soft-Phone Administration.
• Configuration and troubleshooting of CUBE Gateways.
• Creating users, voicemail boxes in Cisco unity connection

Projects

1.Project Title: Migration from CUCM 10.5 to 11.5

Skill Used : SCCP,SIP,MGCP,H323


Devices : UCS c series Blade server, Cisco 3945 voice gateway,
cisco 3560 series switches
Servers: CUCM 10.5, Unity 10.5,UCCX 10.5

2. Project Title: Installation and Integration of UCCX 11.5


with CUCM 11.5

Skill Used : SCCP,SIP,H323


Servers : CUCM 10.5,Unity 10.5,UCCX

DECLARATION
I hereby declare that the information furnished above is true to the best of
my knowledge and belief.

Ibad GJ

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