Approximately of 400 Words. Each Question Is Followed by Evaluation Scheme

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ASSIGNMENT

DRIVE SPRING 2018


PROGRAM BACHELOR OF BUSINESS ADMINISTRATION (BBA)
SEMESTER III
SUBJECT CODE & NAME BBA307 - QUALITY MANAGEMENT
BOOK ID B1597
CREDITS 4
MARKS 30 MARKS EACH
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.

Set I

Q.No Questions Marks Total Marks


1 Discuss Deming’s 14 points for management.
Deming’s 14 points 10 10
2 How is the McKinsey 7S model used for carrying out strategic planning and
implementation?
McKinsey 7S model – Diagram 4
Explanation 6 10
3 What is cost of quality? Why is it important to measure? List common costs of poor
quality.
Cost of quality 2
Why is it important to measure? 4
List common costs of poor quality. 4 10

Set II

Q.No Questions Marks Total Marks


4 What is meant by Quality Audit? What is its purpose?
Quality Audit 2
Purpose 8 10
5 Write short notes on: a) Recognition and rewards b) Suggestion systems
a) Recognition and rewards 5
b) Suggestion systems 5 10
6 Discuss about IMC Ramakrishna Bajaj National Quality Award.
IMC Ramakrishna Bajaj National Quality Award. 10 10

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