Datacard® CE870™ Instant Issuance System

User Reference Guide

September 2015
527488-001 Rev A

Single-Hopper Printer

Multi-Hopper Printer
Datacard CE870 User Reference Guide The CE870 Instant Issuance System

Contents The CE870 Instant Issuance System

The CE870 Instant Issuance System............................................................ 3
E
Common LCD Messages............................................................................. 4 D
102: Card not in position ..................................................................................... 4 F
103: Printer problem............................................................................................ 4
104: Critical problem............................................................................................ 4 G
105: Magstripe data error.................................................................................... 5
110: Print ribbon out or missing.......................................................................... 5
111: Card not picked............................................................................................ 5 C
112: Card hopper empty...................................................................................... 5
B H
114: Cover opened during job.............................................................................. 6
125: Emboss critical error.................................................................................... 6
127: Emboss transport error ............................................................................... 6 A I
133: Embosser card reject full ............................................................................. 6
134: Indent ribbon low......................................................................................... 7 J
135: Indent ribbon supplies out .......................................................................... 7
136: Indent ribbon break .................................................................................... 7
140: Embosser not available ............................................................................... 7 K
144: Topping foil out ........................................................................................... 8
147: Topping foil no tag found............................................................................. 8 M L
P
150: Print while unlocked..................................................................................... 8 N
172: Insert cleaning card...................................................................................... 9 O
173: Improper shutdown..................................................................................... 9
A–Printer Component I–Embosser Component
Clean the Printer..................................................................................... 10
B–Card Input Hopper J–Embosser Supplies Access Door
Prepare the Printer for Cleaning........................................................................ 10
C–Swingarm K–Indent Cartridge
Clean the Printer................................................................................................ 11
D–Printer Lock L–Embosser Lock
Clean the Multi-Hopper Rollers.......................................................................... 12
E–Latch Button M–Topping Foil Cartridge
Load Cards............................................................................................... 13 F–Cover Ridges N–Multi-hopper Cover
Load the Indent Ribbon........................................................................... 14 G–Print Ribbon Cartridge Handle O–Card Output Hopper
H–Printer Supplies Access Door P–Front Panel
Load the Topping Foil............................................................................... 16
Load the Print Ribbon.............................................................................. 18 Front Panel LCD Front Panel
Replace the Cleaning Sleeve.................................................................... 19 Status Lights
Empty the Reject Card Tray...................................................................... 20 Ribbon
Cards
Close the Printer Doors............................................................................ 21
Power
Check Power Connections....................................................................... 22
Button User Light &
Check Data Connections.......................................................................... 23 Down Up Enter User Button
Arrow Arrow

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Datacard CE870 User Reference Guide Common LCD Messages

Common LCD Messages 105: Magstripe data error

The printer front panel displays printer messages or conditions as they are issued. Cause: The printer could not verify the magnetic stripe data written to the card.
This section describes some of the common messages that may display. 1. Use magnetic stripe cards that match the printer settings.
Refer to “The CE870 Instant Issuance System” on page 3 for the location of the 2. Make sure that the cards are placed in the printer correctly.
system components.
3. Press the USER button on the printer and send the card to print again.
Refer to “Load Cards” on page 13 for more information.
102: Card not in position
Cause: The card is not positioned correctly in the printer. 110: Print ribbon out or missing
1. Unlock the printer and open the printer cover. CE870 printers with the optional printhead only.
2. Remove the ribbon cartridge. Cause: The printer does not have a usable ribbon.
3. Turn the manual advance knob to remove the card. 1. Unlock the printer and open the printer cover.
4. Replace the ribbon cartridge. 2. Remove the ribbon cartridge.
5. Close and lock the printer. 3. Install a new ribbon and cleaning sleeve.
6. Press the USER button and send the card to print again. 4. Replace the cartridge.
Refer to “Clean the Printer” on page 10 for more information. 5. Close and lock the printer.
Follow your company policy to discard used ribbon containing confidential data.
103: Printer problem Refer to “Load the Print Ribbon” on page 18 and “Replace the Cleaning Sleeve”
on page 19 for more information.
Cause: The printer had an error.
1. Press the printer POWER button to power off the printer. 111: Card not picked
2. Press the POWER button again to power on the printer.
Cause: The printer did not pick a card from the input hopper.
104: Critical problem 1. Unlock the printer and open the input hopper.
2. Add or reposition cards.
Cause: The printer has a serious error. The card will be canceled.
3. Close the hopper and lock the printer.
1. Press the POWER button to power off the system.
4. Press the USER button to clear the message and complete the card.
2. Request service.
Refer to “Load Cards” on page 13 and “Clean the Multi-Hopper Rollers” on page
The system must remain powered off. 12 for more information.

112: Card hopper empty

Cause: The printer did not detect cards in the input hopper.
1. Add cards to the input hopper.
2. Press the USER button to clear the message.
Refer to “Load Cards” on page 13 for more information.

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Datacard CE870 User Reference Guide Common LCD Messages

114: Cover opened during job 134: Indent ribbon low

Cause: The printer cover was opened while printing. Cause: The indent ribbon is almost at the end of the roll.
1. Check all printer doors to make sure that they are closed completely. Plan to replace the indent ribbon soon.
Press down on the cover ridges to make sure that the cover latches completely
on both sides. 135: Indent ribbon supplies out
2. Make sure that all doors are locked. Cause: The indent ribbon has run out.
3. Press the USER button to clear the message. 1. Unlock and open the embosser.
Refer to “Check Data Connections” on page 23 for more information. 2. Remove the indent ribbon cartridge.
3. Install a new indent ribbon.
125: Emboss critical error
4. Replace the cartridge. Close and lock the embosser.
Cause: The embosser has a serious error. Refer to “Load the Indent Ribbon” on page 14 for more information.
1. Press the POWER button to power off the system.
2. Request service. 136: Indent ribbon break
The system must remain powered off. Cause: The indent ribbon is not moving properly.
1. Unlock and open the embosser.
127: Emboss transport error
2. Remove the indent ribbon cartridge.
Cause: The card is not positioned properly in the embosser. 3. Reposition or repair the indent ribbon. (Replace it, if necessary.)
1. Unlock the embosser. 4. Advance the repaired area one full turn.
2. Open the embosser and remove the supply cartridges. 5. Replace the cartridge. Close and lock the embosser.
3. Remove any cards found. Refer to “Load the Indent Ribbon” on page 14 for more information.
4. Replace the cartridges.
5. Close and lock the embosser. 140: Embosser not available
Refer to “Clean the Printer” on page 10 for more information. Cause: The printer and embosser cannot communicate.
1. Make sure that the data cable between the embosser and the printer is
133: Embosser card reject full plugged in securely.
Cause: The embosser reject card tray is full. 2. Press the POWER button to power off the printer and embosser.
1. Unlock and open the embosser. 3. Press the POWER button again to power on the printer and embosser.
2. Empty the reject card tray.
3. Close and lock the embosser.
The reject card tray holds five cards. Empty it regularly.
Refer to “Empty the Reject Card Tray” on page 20 for more information.

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Datacard CE870 User Reference Guide Common LCD Messages

144: Topping foil out 172: Insert cleaning card

Cause: The topping foil has run out. Cause: The printer is ready to be cleaned.
1. Unlock and open the embosser. • If the cleaning card is in the input hopper, press the USER button.
2. Remove the topping foil cartridge. OR
3. Install new topping foil. • If the cleaning card is not in the input hopper, insert the card into the printer
and then press the USER button.
4. Replace the cartridge. Close and lock the embosser.
Refer to “Clean the Printer” on page 10 for more information.
Refer to “Load the Topping Foil” on page 16 for more information.

147: Topping foil no tag found 173: Improper shutdown

Cause: The system was shut down improperly or lost power.
Cause: The embosser cannot use the installed topping foil.
1. Press and hold the USER button to clear the message.
1. Unlock and open the embosser.
2. Always use the POWER button to power off the printer.
2. Remove the topping foil cartridge.
Refer to “Check Power Connections” on page 22 and “Check Data Connections”
3. Install new topping foil.
on page 23 for more information
4. Replace the cartridge. Close and lock the embosser.
Refer to “Load the Topping Foil” on page 16 for more information.

150: Print while unlocked

Cause: The printer is unlocked.
The card will be canceled.
Make sure that all access doors are closed and locked securely.
Refer to “Close the Printer Doors” on page 21 for more information.

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Datacard CE870 User Reference Guide Clean the Printer

Clean the Printer Clean the Printer

1. Enter the menu system.
Prepare the Printer for Cleaning 2. Follow the steps on the LCD panel (refer to the following illustration).
1. Power on and unlock the printer. 3. Press the USER button to start the cleaning cycle when “Insert cleaning card”
displays on the LCD.
2. Open the printer swingarm and remove the print ribbon cartridge.
3. Remove the cleaning sleeve.
4. Replace the ribbon cartridge and close the swingarm.

5. Open the input hopper and remove unprinted cards.

6. Remove the cleaning card from its package.
7. Load the cleaning card(s) in the input hopper(s).

8. Close the input hopper and lock the printer.

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Datacard CE870 User Reference Guide Load Cards

Clean the Multi-Hopper Rollers Load Cards

1. Unlock and open the input hopper cover. • Fan the cards to separate the edges.
2. Load cleaning cards into each hopper. • Insert ISO magnetic stripe cards with the stripe facing down and to the right.
3. Close the input hopper and lock the printer. • Insert smart cards with the chip facing up and toward the back of the hopper.
4. Follow the steps on the LCD panel (refer to the following illustration). Note: A diagram inside the hoppers shows the correct orientation for each type of
5. Press ENTER to start the cleaning process. card.

Single Hopper Printer

1. Unlock the printer and open the input hopper.
2. Load cards into the input hopper.
3. Close the hopper and lock the printer.

Multi-Hopper Printer
1. Unlock the printer and open the multi-hopper door.
2. Load cards into each hopper (H1 through H6). Each hopper holds up to 100
cards.
3. Close the multi-hopper door and lock the printer.

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Datacard CE870 User Reference Guide Load the Indent Ribbon

Load the Indent Ribbon 6. Roll up one full turn of indent ribbon on the silver take-up spool.
7. Roll out a slack length of indent ribbon from the supply spool.
1. Unlock and open the embosser supplies door.
8. Route the ribbon around cartridge rollers. Follow the routing diagram on the
2. Remove the indent ribbon cartridge and place it on a flat surface with the indent cartridge.
spindles facing up.
Caution: Do not twist the ribbon while routing.

3. Remove the new indent roll from its package.

Caution: Do not separate the silver take-up spool away from the blue supply
spool.

IMPORTANT: Do Not Separate 9. Match the keyed pattern of the take-up spool hub with the right side spindle.
10. Push the take-up spool in until it clicks into place.
11. Turn the take-up spool clockwise one full turn to eliminate slack.

4. Match the supply spool hub with the left side spindle.
5. Push the supply spool into the spindle until it clicks securely into place.

12. Replace the indent ribbon cartridge.

i. Align the cartridge with the guides inside the embosser.
ii. Slide the cartridge in until it clicks and stops.
13. Close and lock the embosser supplies door.

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Datacard CE870 User Reference Guide Load the Topping Foil

Load the Topping Foil 7. Match the keyed pattern of the silver take-up spool hub with the left side
spindle.
1. Unlock and open the embosser supplies door. 8. Push the take-up spool into the spindle until it clicks securely into place.
2. Remove the topping foil cartridge and place it on a flat surface with the 9. Turn the take-up spool counterclockwise one full turn to eliminate slack.
spindles facing up.

3. Remove the new topping foil from its package.

4. Match the keyed pattern of the blue supply spool hub with the right side
spindle.
5. Push the supply spool into the spindle until it clicks securely into place.
6. Roll out and route the foil around the cartridge rollers. Follow the diagram on 10. Replace the topping foil cartridge.
the topping foil cartridge. i. Align the cartridge with the guides inside the embosser.
ii. Slide the cartridge in until it clicks and stops.
11. Close and lock the embosser supplies door.

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Datacard CE870 User Reference Guide Replace the Cleaning Sleeve

Load the Print Ribbon Replace the Cleaning Sleeve

CE870 printers with the optional printhead only. 1. Unlock the printer and open the printer supplies access door (multi-hopper).
1. Unlock the printer and open the printer supplies access door (multi-hopper). 2. Press the latch button to open the printer swingarm.
2. Press the latch button to open the printer swingarm. 3. Remove the print ribbon cartridge.
3. Remove the print ribbon cartridge. 4. Remove the cleaning roller spindle from the ribbon cartridge.

4. Load a full roll of print ribbon (blue spool) onto the spindle closest to the
cartridge handle until it clicks into place.
5. Slide the spindle into the cleaning sleeve (a).
5. Place the silver take-up spool on the spindle with the black gear until it clicks
6. Place the spindle back onto the ribbon cartridge (b).
into place.
7. Remove the protective wrapper (c).
6. Wind the take-up spool counterclockwise one full turn.
Print Ribbon
Cartridge

Protective
Wrapper
Cleaning Roller
Spindle

7. Load the cleaning sleeve. Refer to “Replace the Cleaning Sleeve” on page 19.
8. Replace the print ribbon cartridge.
8. Reinstall the ribbon cartridge.
9. Close the printer swingarm (and close the supplies door on the multi-hopper)
and lock the printer. 9. Close the printer swingarm (and close the supplies door on the multi-hopper)
and lock the printer.

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Datacard CE870 User Reference Guide Close the Printer Doors

Empty the Reject Card Tray Close the Printer Doors

Empty the reject card tray regularly to avoid card jams. Follow your site’s guidelines The printer cannot process cards while any access doors are open. Make sure that
to dispose of the cards removed from the reject card tray. all printer and embosser doors are closed and locked.
Note: Press down on the cover ridges to make sure the swingarm latches completely
on both sides.

Swingarm
(multi-hopper)
Cover Ridges

Swingarm
(single hopper)

Input Hopper Cover

(single hopper)
Printer
Supplies
Access
Door

Embosser Supplies
Multi-hopper
Access Door
Cover

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Datacard CE870 User Reference Guide Check Data Connections

Check Power Connections Check Data Connections

Make sure that all power cables are securely connected. Make sure that all data cables are securely connected.

Printer Power Connections

Network Connection

Printer-to-Embosser
Connection

Embosser Power Connections

Network Connection

Printer-to-Embosser
Connection

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© 2015 Entrust Datacard Corporation. September 2015

All rights reserved. 527488-001 Rev A