Please fill up the following information correctly: (To be filled by

Customer Information Customer)

A/C Type: □ Individual □ Joint □ Corporate

Account Name:
Account Number:

Group ID related with above A/C (If Any):

Full User Name:

Customer ID:

User preference for User ID maximum 3:

Email Address (In Capital Letter):

Mobile Number (With Country Code):

myNRBCB Internet Banking Services
 One Time Password (OTP) Send To □ SMS □ Email □ Both
□ Own Account □ Other Account □ Other Bank Account-BEFT
 Fund Transfer within the Bangladesh
□ Other Bank Account-RTGS □ All

□ DPDC □ Customer No.

 Utility Bill Payment □ DESCO □ Account No.

□ WASA □ Account No.

 Account Opening □ FDR □ Scheme □ All

 Standing Instruction □ Yes □ No

 Cheque Book Request □ Yes □ No

I/we will be solely responsible for the instructions/transactions in the said account(s) by the above user. I/We also
authorize NRBCBank to debit my/our account for applicable charges related to Internet banking service.
Pronouncement :
I/We hereby acknowledge that, I/We have read the Terms and Conditions of NRBCBank Internet Banking Services
as mentioned overleaf and agreed to abide by the mentioned teams & conditions. I/We solemnly declare that the
information mentioned above is/are correct. I/We shall also submit any type of additional information/documents,
if required.

Signatory-1: Signatory-2:
……………………………………………………… ………………………………………………………
Signature: Signature:
(Name: ) (Name: )

Signatory-3: Signatory-4:
……………………………………………………… ………………………………………………………
Signature: Signature:
(Name: ) (Name: )
Date:
For Bank Use Only: Branch
Maker By : Verified By:

Signature: Date: Signature: Date:

For Bank Use Only: ICT Division

------------------------------------------ ------------------------------
Login ID & Password Generated by: Authorized by:
Page 1 of 2
 Terms & Conditions
(PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE SUBMITTING APPLICATION)
Use of NRB Commercial Bank Limited Internet-Banking Service is subject to the following terms and conditions which set out 6. ON-LINE FUND TRANSER:
the general rights and obligations of the User(s) and NRB Commercial Bank Limited in connection with the use of NRB 6.1. User shall be responsible for all transfers transactions. Fund Transfer can be made only from User account to another
Commercial Bank Limited Internet-Banking Services. account held with NRBC Bank. No transfer can be initiated for a bank account maintained with other bank.
For the purpose of this document, “Internet-Banking Service” refers to the internet banking services provided by NRB 6.2 Fund transfer request should be made by written application and email us on [email protected] from
Commercial Bank Limited through internet or e-commerce banking such as balance enquiry, utility bill payment, fund transfer users respective email address.
within the accounts of NRB Commercial Bank Limited services etc. or other services as may be made available by the NRB
Commercial Bank Limited from time to time. “User”, “he/she” and/or “his/her” means NRB Commercial Bank Limited’s bank 7. UTILITY/CREDIT CARD BILL PAYMENT
account holder(s) registered to use Internet-Banking. “NRBC Bank” means NRB Commercial Bank Limited, a company duly 7.1. The Utility Bill Payment services is only available to Users of the NRBC Bank Internet Banking Service and shall cover
incorporated under the Companies Act 1994 and a scheduled banking company licensed under the Banking Companies Act, all the utility bill payments of different utility service provider(s) (Billers) as mutually agreed between NRBC Bank and the
1991, having its Head Office at 114 Motijheel C/A, Dhaka-1000, Bangladesh; and its branches or its assigns in respect of which utility service provider(s).
the service will be available. 7.2. The User should accept that he/she will be responsible for putting in the correct account number and transaction amount
for the fund transfer request. In such case, NRBC Bank will not be liable for any erroneous transactions incurred arising out
1. APPLICATION FOR NRBC Bank INTERNET BANKING: of or relating to the User entering wrong account number and amount.
1.1. The User shall apply to NRBC Bank in the prescribed form for use of Internet Banking Services subject to the terms and 7.3. Upon NRBC Bank decision, there will be a transaction amount limit though internet banking. Maximum amount of
conditions stated herein including any other terms and conditions as modified or inserted by NRBC Bank from time to time. transaction limit can be subject to change from time to time at NRBC Bank’s discretion.
NRBC Bank at its sole discretion may accept or reject any such applications. Once the application is accepted by NRBC Bank, 7.4. Any transaction made after working hours or on public/bank holidays, the transaction value date will be the next
these Terms & Conditions shall form the contract and govern the relationship between the User and NRBC Bank in relation to working day.
use of Internet Banking Services. 7.5. No transaction is allowed from a non-convertible taka account to a convertible account.
1.2. By applying for Internet Banking for the first time, the User acknowledges and accepts these Terms & Conditions. 7.7. In addition to the terms and conditions stated above, the existing policy of the Bank (including amendments from time
Notwithstanding anything contained herein, all Terms & Conditions pertaining to the accounts shall continue to apply. In the to time) regarding Bill Collection shall also be applicable for Bill Collection so far it does not contradicts with the provisions
event of any conflict between these Terms & Conditions and the Rules and Regulations governing the User(s) account with stated herein. The policy of the Bill Collection shall be available from the branches of the Bank.
NRBC Bank, these Terms and Conditions shall prevail with regard to NRBC Bank Internet Banking. 7.8. Payment amount must be accurate as per the Bill. Any less payment or higher payment is the sole responsibility of the
User and the Bank shall not held liable for any losses, damages or disconnection of utility services due to payment of less
2. INTERNET BANKING USERS LOG IN ACCESS, PASSWORD & SECURITY PROCEDURES: amount or whatsoever.
2.1 NRBC Bank will provide the User with unique User Identification Number (“User ID”) and a temporary Password in the 7.9. This agreement does not bind NRBC Bank as an agent of Utility agency. NRBC Bank shall not be held responsible for
first instance through email. The User(s) hereby authorizes and instructs NRBC Bank to email him/her the User ID and disconnection of the utility service for any reason by the utility service provider.
Password relating to his/her access/log-in to the Internet Banking Services to the email address given in the application at
his/her own risk and responsibility. The User shall not be liable for any non-delivery or mis-delivery of User ID or Password 8. MAINTENANCE OF SUFFICIENT FUND:
unless such non-delivery or mis-delivery is caused due to willful misconduct of the Bank. 8.1. The User shall ensure that there are sufficient funds (or prearranged credit facilities) in his/her account for transactions
2.2. The User shall log in to the internet banking by using the User ID and Password. As a safety measure, the User shall through the Internet Banking. All instructions of the User shall be carried out subject to sufficient fund in the respective
immediately change Password upon his/her first login. User is requested to change his/her Password frequently thereafter to accounts. NRBC Bank shall not be liable for any consequences arising out of its failure to carry out the instructions due to
avoid any possible hacking, inherent risk or misuse/fraudulent use of his/her account. inadequacy of funds.
2.3. The User acknowledges that the Login ID (User ID) and the Password shall act as User's authorized signature. This
signature authorizes and validates directions given just as an actual written signature does. 9. ANTI MONEY LAUNDERING:
2.4. User is therefore responsible for maintaining the confidentially and secrecy of User ID and Password. User should not 9.1. User should agree and confirm that he/she will not use this Internet Banking facility for money laundering, illegal,
under any circumstances disclose his/her User ID and/or Password to anyone, including anyone claiming to represent the Bank unlawful purpose.
or to someone giving assistance on a technical helpdesk in connection with the service. It is clearly understood that Bank 9.2. User shall fully comply with the laws related to the money laundering and shall not use the Internet Banking services for
employees do not need Password for any reason whatsoever. Bank shall not be held liable in any manner or in any form any anti-terrorism or anti-state activities.
whatsoever in case of any unauthorized or fraudulent use of the User’s account through Internet Banking Services or for loss, 9.3. NRBC Bank reserves the right to demand explanation from the User regarding any matter pertaining to money
misplace or fraudulent use of the User ID and Password. laundering and anti-terrorism law of the country.
2.5. If User gives or shares his/her Password to anyone or fails to safeguard its secrecy, he/she does so at his/her own risk
because anyone with User Password will have access to his/her accounts. 10. PROPRIETARY RIGHTS:
2.6. If User forgets the Password, he/she has to request for issue of a new password by sending a written request to NRBC Bank. 10.1. The User acknowledge that the software underlying the Internet Banking as well as other Internet related software
2.7. If User’s password is lost or stolen, or is known by another individual, he/she must notify NRBC Bank in writing which are required for accessing Internet Banking are the legal property of the respective vendors or NRBC Bank as the case
immediately. NRBC Bank upon receipt of written request from the User shall at the earliest stop operation of the Internet may be.
Banking Services of the respective User account. If Bank receives any information orally or in writing from anyone including 10.2. The permission given by NRBC Bank to access Internet Banking will not convey any proprietary or ownership rights
the User, Bank may immediately suspend the services in good faith for the safety and security of User. in such software. User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software
2.8. The User agrees and acknowledges that NRBC Bank shall in no way be held responsible or liable if the User incurs any loss underlying Internet Banking or create any derivative product based on the software.
as a result of information being disclosed by NRBC Bank regarding his Account(s) or carrying the instruction of the User 10.4. User shall keep all information whether of the User, NRBC Bank or any other third party/customer derived from the
pursuant to the access of the Internet Banking and the User shall fully indemnify and hold harmless NRBC Bank in respect of Internet-Banking Services strictly confidential and shall not disclose to any third party without prior written consent of
the same. NRBC Bank.
2.9. User hereby acknowledges and understands the inherent risk of using Internet and availing the Internet Banking Services
and accordingly shall take all necessary precautions at his/her end to safeguard himself/herself from such risk. Bank shall not be 11. GOVERNING LAW:
held liable in any form whatsoever if the User suffers any loss or damages due to such inherent risk of internet and Internet 11.1. These Terms and/or the operations in the Accounts of the User shall be governed by the Laws of Bangladesh, in force.
Banking Services unless such loss or damage is caused due to willful negligence of the Bank. 11.2. NRBC Bank may, in its absolute discretion, commence any legal action or proceedings arising out of breach or
violation of any of the Terms for Internet Banking in any other court, tribunal or other appropriate forum irrespective of the
3. SERVICE SOFTWARE & HARDWARE REQUIREMENTS place from where the User access the Internet Banking Services, and the User hereby consents to that jurisdiction.
3.1. User is solely responsible for the maintenance, installations and operation of User’s computer and for the software used in 11.3. Any provision of the Terms for Internet Banking which is prohibited or unenforceable in any jurisdiction shall, as to
accessing Internet Banking. such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining
3.2. NRBC Bank shall not be responsible if the Internet Banking System does not work properly or the service is interrupted due provisions of the Terms or affect such provision in any other jurisdiction.
to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, normal
maintenance, unauthorized access, theft, operator errors, severe weather, earthquakes, floods and strikes, or any other causes 12. CHANGES OF TERMS:
beyond the reasonable control of the Bank. 12.1. NRBC Bank shall have the absolute discretion to amend or supplement any of the Terms at any time and will attempt
4. CHARGES: to give prior notice of fifteen days for such changes wherever feasible. Such change to the Terms shall be communicated to
4.1. NRBC Bank shall initially provide the Internet Banking Services at free of cost. However, NRBC Bank reserves the right to the User. By using any new services as may be introduced by NRBC Bank, the User shall be deemed to have accepted the
change and recover from the User(s) service charges, as may be fixed by NRBC Bank from time to time. The User hereby changed Terms.
authorizes NRBC Bank to recover such charges from his/her account(s).
4.2. Charges are subjected to change from time to time at NRBC Bank’s discretion, without any prior notice and amount will be 13. TERMINATION ON INTERNET BANKING:
deducted from user respective account. 13.1. The User may request for termination of the Internet Banking any time by giving a written notice of at least 15 days to
5. UNAUTHORIZED/ FRAUDULENT ACTIVITIES: NRBC Bank. The termination shall take effect on the completion of the fifteenth day. However, the User shall always be
5.1. Upon obtaining User ID and Password, User is requested to check the list of his/her accounts with NRBC Bank. If any of held liable for all accrued obligation or instruction given before or on the effective date of termination.
User account is missing, please inform this to NRBC Bank immediately. If a third party account is linked to User’s ID, please
inform this to NRBC Bank also. Do not access it or do not perform any transaction on that account. Such activity, if done, will 14. BREACH OF TERMS & CONDITIONS:
be treated as fraudulent activity. 14.1. User must compensate for any loss that occurs as a result of his/her breaking any term of these agreements.
5.2. If User believes unauthorized transactions are being made with his/her account, he/she should change the Password
immediately and notify the NRBC Bank.
5.3. The User should check the Statements for all of his/her accounts for any unauthorized transaction. In case of any
discrepancy in details of any transactions carried out in respect of the account, in that event User should immediately inform
NRBC Bank in writing.
5.4. Bank’s only responsibility would be to use its best efforts to prevent such unauthorized transaction if already not been
made.

PERCAUTIONARY NOTE:
In order to prevent unauthorized transaction through Internet Banking Service, Users are advised to strictly maintain the following:
1. The User ID and Password should not be written anywhere accessible to third party including his/her family members.
2. User should make sure that no one is physically watching his/her passwords when he/she is Logging in.
3. It is important to remember to click 'Log out' after completing his/her Internet Banking session.
4. User should not leave his/her PC unattended with the browser running and a valid user name and Password.

I hereby acknowledge that I have read and understood the terms and conditions for Internet-Banking and the risk involved in Internet Banking operation and further declare and
affirm that by signing below, I apply for the NRB Commercial Bank Limited Internet Banking Services subject to the aforesaid terms and conditions.

------------------------------- ------------------------------- ------------------------------- -------------------------------

Accountholder-1 Sig & Date Accountholder-2 Sig & Date Accountholder-3 Sig & Date Accountholder-4 Sig & Date

If you need any help with the login process of Internet Banking or any other technical questions, please contact respective branch.
NRBCBank Internet Banking Support can be reached via e-mail at: [email protected]

Page 2 of 2